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Update 16:00 EST: Maintenance is still ongoing. Next update at approximately 16:30EST.

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Update 15:30 EST: Maintenance is still ongoing. Next update at approximately 16:00 EST.

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Update 14:35 EST: Maintenance is still ongoing due to unforeseen issues. Next update at approximately 15:30 EST.

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Update 13:45 EST: Maintenance will take an extra 20 minutes. Thank you for your attention.

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Service affected: Control Center
Start: Thursday, February 9 at 12h45 EST
Maintenance duration: 60 min.
Impact: Control Center unavailable during the maintenance.

An emergency maintenance is being conducted on our systems, which will affect the Control Center on Thursday, February 9 at 12:45 EST in order to apply new network configurations.

The Control Center will be inaccessible during this 60 minutes maintenance period. Access to the servers of our clients and their websites will NOT be affected.

If you have any questions, or need to open a support ticket during this period, please contact our technical support team via the livechat or by phone (http://www.iweb.com/contacts/).

Thank you for your attention.

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Update 2012-02-09 16:15 EST – Number of servers still affected is now down to less that 20. VLANs of affected servers had to be reconfigured and IP addressing had to be corrected on some servers. Next update at 17:00 EST

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Update 2012-02-09 15:35 EST -We have made some progress as more affected servers are now accessible. We came down to about 150 servers still unreachable. Our network admins are still working on adjusting network configurations to provide our clients with a permanent solution. Next status update will be published at approx 16:15 EST.

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Update 2012-02-09 14:45 EST – An emergency network maintenance is currently ongoing in order to apply new network configurations (http://blog.iweb.com/en/2012/02/maintenance-control-center-5/9797.html). We expect this will help alleviate the connectivity problems still affecting approximately 450 servers. Next status update will be published at 15:30EST .

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EN – ES

Update 2012-02-09 12:20 EST- 90% of IP addressing and traffic on our NE datacenter (Smart Servers) are back to normal.

For those still having difficulties accessing their servers or websites, we advise you to perform the following actions in order to re-establish your services since they have been sucessfull with customers.

1. Determine if you can access your server via ssh

2. Perform a DNS query to reestablish ARP (Address Resolution Protocol)

• logon to server via ssh using public IP (do not use domain name)
• attempt to ping any public website, such as google.com

3. Attempt to restart services and network

• Restart any unresponsive services
• then restart network by typing the following commands:

CentOS: service network restart OR /etc/init.d/network restart
Debian/Ubuntu: /etc/init.d/networking restart

If these actions are unsuccessful, please log a “server not working ” ticket in the customer hub, if you have not already created one.

When you create a ticket it will not show up in the customer hub at the moment. But do not worry we have it in our system. If you already created a ticket for the ongoing issue please do not create a new one.

We remind you that due to the greater amount of tickets to be treated, the response time on the chat and the phone is slower than normal.

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Actualización 2012′02009 12:20 ET – El 90% de los IPS y del trafico sobre nuestro centro de datos NE (Servidores Smart) es devuelta a la normalidad.

Para aquellos que siguen teniendo dificultades al acceder a sus servidores u sitios web, aconsejamos que usted ejecute las siguientes acciónes para restaurar sus servicios, ya que esto ha sido exitoso para muchos clientes.

1. Determine si puede accesar a su servidor a travez de SSH.

2. Ejecute una demanda DNS para restablecer la ARP (Address Resolution Protocol- Protocolo de la resolución de direcciónes)

-contactese al servidor via ssh usando la IP publica (no use el nombre de dominio)
-intente hacer un ping a cualquier sitio web, por ejemplo google.com

3. Intente reiniciar los servicios de red en ejecutando el comando siguiente:
-Para un servidor CentOS: service network restart
-Para un servidor Debian/Ubuntu: /etc/init.d/networking restart

Si estas acciónes han fracazado, por favor haga un ticket “Servidor fuera de uso” via el Hub Cliente unicamente si usted todavia no ha creado uno.
Cuando usted cree el ticket, este no sera mostrado en el Hub Cliente por el momento. Usted no debe preocuparse, lo tenemos en nuestro sistema.

Si usted ya ha creado el ticket para este problema, por favor no cree nuevos tickets.

Le recordamos que debido a un gran numero de ticket que estan en espera de ser tratados, la respuesta al chat es mas lenta que de costumbre.

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Update 2012-02-09 9:00 AM EST -We are currently investigating a problem with DNS resolving that affects some of our clients. Still no ETA. Thanks again for your patience.

Due to the greater amount of tickets to be treated, the response time on the chat and the phone is slower than normal.

Thank you for your patience.

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Update 2012-02-09 8:00 AM EST - When you create a ticket it will not show up in the customer hub at the moment. But do not worry we have it in our system. If you already created a ticket for the ongoing issue please do not create a new one.

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Update 2012-02-09 7:00 AM EST we are waiting for another update from our network team. Due to the greater amount of tickets to be treated, the response time on the chat and the phone is slower than normal.

Thank you for your patience.

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Update 2012-02-09 5:00 AM EST: Networking issue is now stable in our datacenter.

If you still encounter issues on the server side please do the following:

restart all unresponsive services

ping your personalized NS (ns1.yourdomain.com and ns2.yourdomain.com) if your server is the DNS authority

then type commands:

CentOS: service network restart OR /etc/init.d/network restart

Debian/Ubuntu: /etc/init.d/networking restart

If it still do not work for you, we invite you to open a ticket in the “Server unreachable” section of your Customer Hub (hub.iweb.com) so a sysadmin can follow up directly with you.

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Update 2012-02-09 4:10 AM EDT:Network team had to reboot several routers on NE datacenter. Some Smart Servers will be unavailable for a few minutes. Thank you for your patience.

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Update 2012-02-09 3:30 AM EST: A minority of clients may still experience some connectivity issues. For those still having problems please mention your server ID on our live chat and an agent will do additional verifications.

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Update 2012-02-09 2:50 AM EST: The Network is now fully functionnal and all services, except Ping, are up and running so you might temporailiy receive false positive monitoring alerts although all affected Smart Servers are now accessible. The Our network team will investigate the problem and we should be able to post a more complete description of the incident later on today.

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Update 2012-02-09 1:25 AM EST: This incident is affecting a segment of our Smart Server network and all Classic servers are not being affected by this issue. Our network team is still working on the problem.

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Start: 2012-02-09 11:00 PM EST
Estimated time of resolution: N/A
Impact: Some servers from our NE datacenter

We are currently investigating a situation that might affect a segment of our network infrastructure.
Our technical team is actively working on finding a solution to this problem. We will regularly communicate with you about the status of this operation.
We apologize for any inconvenience this situation may cause. If you have any questions, please do not hesitate to contact our support team (http://www.iweb.com/contacts/).

Thank you for your patience and understanding.

Most importantly, it means that we currently have no SBL listings for our IP space! We were recognized by the Spamhaus Team as a proactive no-spam-tolerance network.

This is quite rare as Spamhaus listing process is very strict and thorough. That is something we are very proud of.

Although spam is something that happens on a regular basis, our abuse and support teams work hard at keeping spammers off of our network (good job guys!).

You too can help. If your receive spam originating from our network, simply report it to abuse@iweb.com by sending a copy of the mail headers (make sure to include rogue server’s ip address in the subject line).

You might not receive an instant confirmation and spam might not stop right away (wouldn’t it be great if it was that simple?) but you can be sure that we will do all necessary verifications on the suspected server.

iWeb currently only offers Debian lenny as an install option on Smart Servers. Many of you requested that we supported the latest Debian distro named squeeze.

We are working on implementing this distribution (as well as updating the other available OSes) to be available out of the box with Smart Servers. Luckily Debian can be upgraded successfully manually from lenny to squeeze by installing grub-legacy after the upgrade and before rebooting your Smart Server.

Here’s the step-by-step procedure:

1. First of all upgrade your system to last lenny

 apt-get update
 apt-get upgrade

2. Record a transcript of the upgrade session

 script -t 2>~/upgrade-squeeze.time -a ~/upgrade-squeeze.script

3. Edit the /etc/apt/sources.list file to replace lenny to squeeze.

 sed -i -e 's#lenny#squeeze#g' /etc/apt/sources.list

4. Upgrade the package index.

 apt-get update

5. Install new apt and dpkg

 apt-get install apt
 apt-get install dpkg

6. Minimal system upgrade

 apt-get upgrade

7. Install new kernel

 apt-get install linux-image-2.6-flavor

(to retrieve correct flavor type:

 uname -r

)

8. Install new udev

 apt-get install udev

9. Once you have upgraded both the kernel and udev, the system should be rebooted.

10. When system go up, fully upgrade the system

 apt-get dist-upgrade

11. Install grub-legacy

 apt-get install grub-legacy

12. Remove obsolete packages

 apt-get autoremove

13. Read Debian release note (4.9) to check the list of obsolete packages.

14. Now reboot and enjoy your new squeeze system.

Caveat emptor: As blogger Jeremy Cole mentioned in a recent post « if your system is not a “stock” lenny install, i.e. with 3rd party deb sources and a bunch of custom stuff, your mileage may vary.  I did this to a fresh, new server before anything else. Basically, the standard instructions break grub-pc (GRUB2) on this Xen-based system.  Follow along until the end, then remove grub-pc and re-install grub-legacy. Your system will then be ready to go!».

More than 10 years ago, we founded iWeb because we were sure that the Internet would revolutionize our way of life. We’ve placed our company at the heart of this new reality: Internet infrastructures. Through iWeb, we create, develop and host this basic Internet infrastructure. Through our technological innovation, we now aim to transform the Internet infrastructure industry and simplify the use of technological infrastructure services, making them immediately available upon request.

At iWeb, we say it as it is, with understanding and sincerity between ourselves and customers. We enthusiastically direct our talents and energy each day to build a Quebec company of international standing with a friendly attitude. Finally, we believe that profitability is the ultimate measure of the quality of our work, the excellence of our customer service and the strength of our management, as well as a fundamental requirement for the sustainability of our business.

Position summary:

Under the supervision of the web performance manager, the person working in this position will be responsible for the analysis of campaigns and, eventually, for the management of online advertising campaigns. The responsibilities of the person in this position will consist of analyzing the performance of campaigns (visibility, cost, ROI) to suggest improvements in existing campaigns and to propose new ones. We have the possibility to test multiple strategies and to acquire the most advanced tools (as necessary). Moreover, the jobholder will be required to manage and analyze the general performance of the website and the sales performance of the company. Evidently, every new strategy must meet our expectations of return on investment.

Detailed analysis of site analytics and of the most important metrics:

• Analyzing AdWords campaigns. Regularly extracting the best keywords, advertisements, AdGroup, and campaigns according to the established performance metrics;
• Monitoring the positioning of ads, keywords, and the most important countries;
• Analyzing conversion rates, ordering processes, and behavior of visitors to the website;
• Running and analyzing A-B tests of landing pages and AdWords ads;
• Conducting market research and competitive analyses, sharing the results;
• Being aware of the latest tools and updates from Google or other companies and proposing adjustments to our marketing campaigns;
• Providing analysis and Web Marketing tools to help us further improve our performance on the web;
• Creating text ads for different campaigns;
• Creating new campaigns / ad groups / ads (such as broadcasting promotions, new countries, new services, new targeting strategies, etc.).

Requirements / qualifications:

• Relevant experience of at least 2 years in managing AdWords campaigns with a budget above $5,000 per day;
• Bilingual in French and English, written and spoken;
• Good knowledge and practical experience with Web Marketing Tools
• VERY strong attention to detail;
• Capacity to be very detail-oriented while keeping a bird’s eye view of the situation;
• Strong will to continually do better and desire to improve the current situation;
• Ability to live with the “stress” and responsibility of managing AdWords campaigns;
• Developed business sense;
• Comfortable working within budgets and performance goals;
• Strong ability to adapt and react;
• Ability to communicate in layman’s terms.

Assets:

• Google Analytics and/or Adwords certification;
• University degree in marketing or computer science and a strong interest in both areas;
• Knowledge of web hosting.

Work environment:

• An emerging company with numerous opportunities for professional growth;
• Easy-going work environment (no dress code), young and dynamic team.
• Philosophy: “Work hard, Play hard”;
• Opportunity to develop and work with the most advanced web hosting and infrastructure management technologies;
• Opportunity to work with one of the largest online advertising budgets in Canada;
• Chance to exercise personal creativity and initiative;
• Possibility of flexible working hours;
• Competitive employee benefit packages;
• Permanent position, 40 hours per week.

N.B.: The job description above indicates the male as well as the female gender, with no discrimination intended and for the sole purpose of lightening the text. The human resources department will contact only those candidates selected. We thank all candidates!

We thank you for sending your application to the Human Resources Department by e-mail: cv@iWeb.com

More than 10 years ago, we founded iWeb because we were sure that the Internet would revolutionize our way of life. We’ve placed our company at the heart of this new reality: Internet infrastructures. Through iWeb, we create, develop and host this basic Internet infrastructure. Through our technological innovation, we now aim to transform the Internet infrastructure industry and simplify the use of technological infrastructure services, making them immediately available upon request.

At iWeb, we say it as it is, with understanding and sincerity between ourselves and customers. We enthusiastically direct our talents and energy each day to build a Quebec company of international standing with a friendly attitude. Finally, we believe that profitability is the ultimate measure of the quality of our work, the excellence of our customer service and the strength of our management, as well as a fundamental requirement for the sustainability of our business.

Position summary:

Under the management of the director for web performance, the holder of this position will be responsible for campaign analysis and in due course, management of online advertising campaigns. His mission will be to analyze campaign performance (visibility, cost, ROI), suggest improvements to current campaigns and to propose new ones. We have the ability to test multiple strategies and provide the most advanced tools (as required). Of course, each new strategy will have to meet our expectations of return on investments. Furthermore, he will be required to manage and analyze general website performance, as well as the performance of company sales.

The holder of this position will be engaged with the following 3 projects:

1. Detailed analysis of site analytics and major performance metrics;
2. Creating and delivering marketing and sales performance reports to the company on a regular basis;
3. Proposing new marketing and organizational strategies.

Details of these 3 projects:

1. Detailed analysis of site analytics and major performance metrics

• Marketing campaign analysis, notably AdWords. Regularly select the best: keywords, ads, AdGroups, campaigns based on existing performance metrics;

• Follow-up of ad placement, key-words and most active countries;

• Analysis of the conversion rate, ordering process and visitor behavior on the website;

• Execution and Analysis of ad and landing page tests (A/B Tests).

2. Creating and delivering marketing and sales performance reports to the company on a regular basis

• Regular performance reports with proposals for improving performance;

• Analysis of other sources for generating traffic / conversions in comparison with our performance standards;

• Conveying the current situation in a concise, professional but not overly-detailed manner.

3. Proposing new marketing strategies

• Drawing relevant conclusions on all analyses and preparing proposals so as to continually improve the current situation;

• Performing market research and competitive analysis and sharing the results;

• Being aware of up-to-the-minute tools / Google, or other updates and proposing adjustments to our marketing campaigns;

• Proposing analysis and web marketing tools which help us further improve our performance on the web.

Requirements / qualifications:

• A minimum experience of 3 years as a corporate e-commerce analyst;

• Good knowledge and practical experience with web-marketing tools;

• VERY thorough attention to detail;

• Ability to be meticulous while retaining an overall perception of the situation;

• Strong desire to always do better and to improve the current situation;

• Highly developed business sense;

• Comfortable working with budgets and performance objectives;

• Have an excellent memory and strong ability for analysis;

• Strong ability to adapt and react;

• Ability to communicate and explain in everyday language;

• Sense of organization and discipline regarding work;

• University diploma in marketing or IT with keen interest in both these fields;

• Bilingual (French and English, oral and written);

• Knowledge of web hosting: an asset.

Work environment:

• An emerging company with numerous opportunities for professional growth;

• Easy-going work environment (no dress code), young and dynamic team. Philosophy: “Work hard, Play hard”;

• Opportunity to develop and work with the most advanced web hosting and infrastructure management technologies;

• Opportunity to work with one of the largest online advertising budgets in Canada;

• Chance to exercise personal creativity and initiative;

• Possibility of flexible working hours;

• Competitive employee benefit packages;

• Permanent position, 40 hours per week.

N.B.: The job description above indicates the male as well as the female gender, with no discrimination intended and for the sole purpose of lightening the text. The human resources department will contact only those candidates selected. We thank all candidates!

We thank you for sending your application to the Human Resources Department by e-mail: cv@iWeb.com

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Service affected: Control Center / Customer Hub
Start: Tuesday, January 31 between 8:00 and 9:30 EST
Maintenance duration: 90 min.
Impact: Control Center unavailable  during the maintenance. Customer Hub may temporarily display random blank pages.

A maintenance is planned on our systems, which will affect the Control Center and the Customer-hub, Tuesday, January 31, 2012 at 08:00 EST.

The Control Center  will be inaccessible and the Customer Hub Customer Hub may temporarily display random blank pages during this 90 minutes maintenance period.
Access to the servers of our clients and their websites will not be affected.

If you have any questions, or need to open a support ticket during this period, please contact our technical support team via the livechat or by phone (http://www.iweb.com/contacts/).

Thank you for your attention.

Under the Sales Manager direction, the Account Manager is responsible for answering email and phone requests for information from our current customers concerning our services. He is also responsible for a regular customers group and acts as the single contact point for these clients.  Thereafter, he will create bids, develop and monitor contracts while ensuring prospecting for potential customers.

Mandate :

• Responsible for a portfolio of clients and to grow it;
• Develop sales (prospecting, networking, responding to bids, etc.);
• Provide solutions to his customers;
• Monitor and maintain good business relations;
• Prepare and submit bids and agreements.

Role:

• Establish and enhance contacts with current and potential customers and maintain customer database up to date;
• Ensure complete satisfaction of regular customers;
• Develop proposals to meet customers’ needs ;
• Maintain positive and productive relationships with customers
• Provide after-sales service.

What you need :

• University degree in marketing, administration or a related field combined with relevant experience;
• Minimum of 5 years of experience in a job with similar responsibilities ;
• Experience in a web hosting environment in an IT field or high-tech (an asset);
• Experience in strategy / sales techniques ;
• Experience in negotiations with customers;
• Experience searching customers;
• Bilingualism (French and English) oral and written ;
• Spanish an asset.

Requirements :

• Sense of initiative and autonomy ;
• Ability to communicate and form relationships ;
• Ability to communicate by telephone during the prospection ;
• Strong interpersonal skills and ability to build a network of business relationships;
• Know how to interact with customers on the telephone in a professional and courteous manner ;
• Excellent ability to organize work, manage time and to simultaneously handle multiple files;
• Ability to work under pressure;
• Be rigorous and meticulous;
• Sense of responsibility and priorities.

You want to work with us? We want to meet you

NB: in the job description above, the masculine gender include the feminine gender, and without discrimination for the sole purpose of brevity.
The human resources department will contact only selected candidates. We thank all applicants!

Thank you for sending your application to the Human Resources Department by email: cv@iWeb.com

Mandate:

• Sell our products and services to customers who contact the company (incoming sales);
• Identify and transfer files that require a complex solution to appropriate resources;
• Ensure the after sales service in collaboration with the technical service.
• Training and experience:
• College degree in computer science, networking, engineering or combination of training in a technical discipline appropriate and relevant experience.
• Minimum 1 year experience in a job in sales or customer service
• Work experience in the IT industry (asset)
• Experience in sales via chat, email and phone (asset)
• Bilingual French and English both oral and written essential. Spanish is an asset.

What you need to have:

• Ability to communicate and build relationships with customers;
• Great capacity for learning and adapting to change;
• Ability to work under pressure and achieve goals;
• Sense of responsibility and priorities;
• Be rigorous and meticulous.

You want to work with us? We want to meet you

NB: in the job description above, the masculine gender include the feminine gender, and without discrimination for the sole purpose of brevity.
The human resources department will contact only selected candidates.We thank all applicants!

Thank you for sending your application to the Human Resources Department by email: cv@iWeb.com