The In-House Training Company

New offerings from The In-House Training Company

noreply@blogger.com (SamTIHTC) — Mon, 19 Nov 2012 13:59:00 +0000

We are increasingly asked to deliver bespoke training on a range of topics which sometimes defy easy categorization. So we have added a new section to our wesbite, which we are calling Specialist courses. The first course in the subject area is Working with elected members, a one-day course that will provide managers with the knowledge and understanding they need to have productive working relationships with Elected Members.

We also have two new courses in the Project management subject area:

If you have a specialist training requirement, then please do give us a call – we’re here to help!

Tailored customer service training is huge success

noreply@blogger.com (SamTIHTC) — Wed, 30 May 2012 13:22:00 +0000

Graham Roberts-Phelps, lead trainer and author of The In-House Training Company's 'Brilliant Customer Service!' programmes, recently delivered very successful keynote presentations at the annual conferences of two leading trade bodies, DASA (Domestic Appliance Service Association) and Noise (the National Organisation of Installation and Service Engineers). The demand for industry specific training after both presentations was such, that a tailored customer service training course was created specifically for service engineers. This latest addition to our range of 'Brilliant Customer Service!' courses has been developed to help service engineers raise customer service and support standards, by instructing, equipping, and inspiring them to deliver brilliant customer service at every opportunity. More information about the course, which is now being delivered to a number of household name organisations across the UK, can be found on the specific page of the Brilliant Customer Service website.

33 Top Tips - Practical training to help you win more business

noreply@blogger.com (SamTIHTC) — Tue, 22 May 2012 09:45:00 +0000

Your time is precious. But you can’t afford to overlook anything that might help you win more business. So we’ve come up with a range of short, highly focused workshops to help you.

'33 top tips' is a series of half-day sessions designed to concentrate on the key points that can make a real difference. We’ve taken the best of the many ideas, insights and techniques from our longer training courses and crammed then into value-packed motivational workshops. Our top tips are relevant to all sectors and all sizes of organisation – to anyone looking for good ideas that are tried-and-tested, easy to implement and don’t cost a fortune.

Presented in an upbeat and motivational style by sales and marketing ‘guru’ Graham Roberts-Phelps, each session follows a similar format: a different practical tip, trick or technique shared every five minutes. In a three-hour session (less coffee break), that’s 33 top tips! And because we keep the group sizes small Graham has time to answer your questions and to give you advice on your particular issues.

If you’re looking for thoroughly practical sales training, marketing training or social media training in Hertfordshire, then these workshops are the perfect solution.

And at only £99+VAT per session they’re great value too – just £3 a tip!

33 Top Sales Tips
26th June 2012, Harpenden
How to win more new business. Easily. Quickly. And cheaply. A half-day workshop, packed with proven ideas you can implement immediately. Guaranteed to help anyone who wants to sell more, whatever they are selling.

33 Top Marketing Tips
10th July 2012, Harpenden
How to promote your business. Easily. Quickly. And cheaply. A half-day workshop, packed with proven ideas you can implement immediately. Expert advice, guaranteed to help anyone who wants to promote their business.

33 Top LinkedIn Tips
24th July 2012, Harpenden
How to use LinkedIn to promote your organisation, your products or services, yourself. A thoroughly practical half-day workshop, packed with proven ideas to help you get the most out of your LinkedIn presence.

Updated Training Categories and Course Outlines

noreply@blogger.com (SamTIHTC) — Mon, 26 Mar 2012 14:10:00 +0000

We are pleased to announce that we have updated our Leadership, Management and Personal Effectiveness category, so that we can offer you the best possible training in the subject. We have improved some of our course outlines and added new ones, so please visit the page here and take a look. The category is now divided in to 4 areas:

Dramatic training – Learn, practise and perform! with a team of professional actors and expert trainers

Energisers – a series of intensive, half-day sessions

Leadership and management – a range of one-, two- and three-day programmes

Personal effectiveness – develop your personal effectiveness skills with these interactive workshops

We have also update the Sales Skills category. Some courses have been updated while there are some brand new ones too. These programmes are all delivered in a lively, relaxed, informal manner – but at the same time are completely focused on sales performance improvement. The programmes range from half-day ‘energisers’ to three-day ‘immersion’ courses. They can all be tailored to meet your particular needs.As always, all of our courses are fully customisable to meet your specific needs, so please give us a call. We’re happy to help!