I placed orders for iPhone 17 devices for personal use for myself and my family members. Two of my orders were subsequently cancelled by Vijay Sales without any request for cancellation from my side.

For these cancelled orders, I paid a total amount of ?81,000. However, I have received a refund of only ?79,500, leaving a balance of ?1,500 unpaid.

I have already contacted Vijay Sales customer support and requested clarification and a full refund of the outstanding amount. Despite this, the discrepancy remains unresolved.

The actions of the company have caused financial loss and inconvenience. I therefore request that the Hon’ble Authority direct Vijay Sales to:

1. Refund the remaining amount of ?1,500 immediately.

2. Provide a written explanation for the incomplete refund.

3. Grant any other relief deemed appropriate under consumer protection laws.

Visshnu

Amritsar, Punjab 143001

Email: lxxxxxxxxxu@gmail.com

The Sales Experience

Before purchasing the membership, the sales team was extremely active and responsive.

Calls were frequent.? Follow-ups were regular.? Questions were answered quickly.

Like most buyers, I was shown attractive resort options, premium holiday experiences, partner properties, and the overall value proposition of becoming a member.

The impression created was simple: Buy the membership, follow the booking process, and enjoy stays at quality resorts within the partner network.

Based on these representations, I decided to purchase the membership.

Fast Forward To My First Booking Experience

Recently, I decided to book a holiday.

I specifically requested:

* Vythiri Resort

* Saptha Resort

These were not random properties. These were among the properties that influenced my purchase decision.

I also followed the booking process exactly as instructed.

In fact, Eternal Trips themselves had sent communication stating that members should make reservations 15 to 45 days in advance to ensure better accommodation options.

I followed the timeline. I followed the process. I followed the instructions.

What Happened Next? Instead of a straightforward answer, I entered a cycle of:

* Delayed responses

* Repeated follow-ups

* Incomplete information

* Constant back-and-forth communication

Days passed. No clear answer. No clarity. No ownership.

The First Explanation: “Availability Issue”

Initially, I was led to believe that the issue was simply availability. Fair enough. Hotels can be sold out. Availability changes. I completely understood that. I remained patient.

The Second Explanation: “Not Included In Your Membership”. After multiple emails and days of waiting, I was finally told

I want either the deliverable of what was promised or refund the full amount.

Snapmint executive personally called me and assured me that I would receive the parcel by 24th May. Today is 25th May, and there is still no dispatch update.

I personally visited the delivery hub and was informed that the parcel has not even been scanned there and has not been received by the delivery partner. This clearly means the seller has still not handed over the parcel to the delivery team.

For the last several days, I have only been given repeated assurances — “it will come sir” — but no actual action or result. I expect your team to immediately coordinate with the seller instead of giving repeated follow-ups without resolution.

I need my parcel at any cost and I will not accept cancellation or refund. If there is any availability issue, resolve it internally, but deliver my order urgently.

Tarun Bhatia

Delhi  110044,  New Delhi

Email: bxxxxxxxxxx4@gmail.com

My KYC has been rejected — repeatedly — with no valid reason provided. No explanation. No specific deficiency identified. No documentation of what is wrong.

Given the complete absence of any legitimate basis for these rejections, and the pattern of obstruction I have faced across every level of HDFC, I am compelled to raise the following:

I have reason to believe this repeated, unexplained rejection may be the result of deliberate action by a specific HDFC employee, rather than a genuine compliance issue.

I am formally requesting:

1. A full audit trail of every action taken on my KYC application — including which employee reviewed, rejected, or flagged it, and on what grounds

2. A written explanation for each rejection with the specific reason cited

3. An independent internal investigation into whether this rejection was processed correctly and impartially

4. The name and designation of the officer responsible for each rejection decision

If a bank employee is deliberately obstructing a customer’s KYC without cause, that is a serious compliance and conduct violation — one that I will escalate to the appropriate regulatory authorities if not addressed internally.

As senior citizens we could not process the refund of the fare then. We had sent an email to Indigo with a request for the same. We got reply  asking us to approach Makemytrip. Mail from Indigo is added below.

E-ticket issued by Makemytrip is attached. Kindly process the refund of airfare ASAP.

Praveen

Baddi 173205, Himachal Pradesh

Email: pxxxxxxxxxy@gmail.com

However, in April/May 2026, the same issue occurred again and the AC stopped cooling properly. A technician from Daikin visited and inspected the unit. He mentioned that gas leakage is there. This is the second incident of gas leakage is three years. I again paid gas refilling charges and got it filled from daikin india service team.

Despite repeated complaints, emails, and follow-ups made by the complainant, Daikin failed to provide any proper written diagnosis or permanent resolution. Instead, only temporary gas refilling was suggested repeatedly.

The repeated gas leakage within such a short duration clearly indicates manufacturing defect/defective components and deficiency in service. I have suffered repeated inconvenience, mental harassment, unnecessary expenses, and hardship during extreme summer conditions, especially with a 1-year-old child at home.

The conduct of the service representatives in avoiding proper documentation of the actual defect further reflects unfair and deficient service practices.

Sent an email but no response.