BPO contact or call centers are particularly vulnerable to a skills shortage, due to the companies’ multidisciplinary nature. These companies find it hard to look for individuals who specialize in fields such as public relations, communications, marketing and sales. High attrition rates also make talent shortages extra challenging for these BPOs.

Is it possible for a BPO to address this growing shortage? Here are some ways your company can overcome the challenge.

Hire Based on High Standards

Recruitment is a long and tricky process during a skill shortage problem. But hiring the first available applicant who fulfills the minimum requirement will just worsen the problem. Make sure that you hire an expert in the field you are hiring in. Bringing in an expert will save your company a lot more costs and guarantee higher profit in the future. You also save yourself the trouble of potentially having to lay off an incompetent person in the future.

Upgrade and improve your training programs

You can’t rely on new hires alone when a new demand comes up. Take a closer look at your training program and see how this can advance for the betterment of your employees. Training them in new skills and knowledge also shows them you value their growth, giving your current hires more reasons to stay in the company.

Make sure that the program is specifically designed to the team’s skills, knowledge, and needs. The session should be effective enough to improve your current customer representatives and transform them into more dynamic professionals.

Improve Your Employee Retention Plan

While your company should be addressing new demands, it’s still important to prioritize your available workforce. Be sure to include more effective employee engagement plans so that your people continue to stay in the company. Not taking care of them and allowing them to leave will only add more to your recruitment list.

You could do small activities such as team building sessions. Focus also on giving recognition and review which of your employees are deserving of a long overdue promotion.

Recognition can also come in smaller forms and can be shown to your employees on a daily basis. Be sincere about acknowledging the positive points and achievements of your team. Don’t delay expressing praise, but only do so when there is a true feeling of appreciation. Be sure to give specific details about what was accomplished. Express your gratitude personally and make sure it is positive all throughout.

If a long speech feels forced, then just be consistent about giving a thank you to someone for a good job. It can be as simple as, “thank you for handling that presentation well” or “thanks for making the extra effort today.” Expressing recognition will enhance your team’s loyalty and morale.

Use a Referral System

Your human resource department need not take on all the recruitment work. Announce a referral program that allows employees to refer peers, colleagues, and friends from their own network for the available positions. Give an incentive for those whose referrals ended up as successful hires, like a small cash or gift certificate price. This program lets you take advantage of your employees wide network and pool of potential experts.

Work on Your Branding

A job ad alone won’t entice a handful of experts and qualified individuals to apply at your company. Work on communicating your company’s values and culture through your employer brand. Having a clear brand makes it easier for your mission and vision to be communicated in the job ad, copy, and other marketing promotions for vacancies. Those with similar values and the necessary qualities to execute your vision will respond to the branded material.

Choose ability over experience

Most of our job ads emphasize having years of experience in the given position or field. But this number alone shouldn’t determine the applicant’s qualifications. It can limit your prospects and make you miss out on less experienced but equally competent applicants.

Look at the person’s ability, such as the kind of jobs or internships he or she’s had in the past or any programs they underwent outside of their degree. You can also take a closer look at their portfolio or ask for a detailed account on previous projects they’ve managed.

Build Business Agility

One articled entitled “Has Human Resources Become Out of Date?” questioned the traditional model in most companies. These places run on hierarchies, follow restrictive rules, and formalize centers of power. They also tend to put leaders on a pedestal instead of addressing their weaknesses.

But more businesses need to adopt business agility rather than the old model of rule enforcement. Business agility focuses on HR and learning programs that empower managers and their people to make decision, guide managers to coach their teams, and focus on building customer-centric tams. The result is a culture of learning where everyone involved grows.

Continue to Outsource

Even outsourcing companies can follow their own model. If your current HR staff’s expertise is recruitment, then you can outsource the training and development programs to another company. If you are running a contact center, you could delegate the job marketing collaterals to a creative agency. This saves your company both time and money.

BPO Company Infinit-O can take on any work your internal team cannot attend to as they focus on recruitment. Infinit-O is a highly specialized organization that offers world class and quality based solutions for a variety of fields. Our services cover data and research, finance and accounting, healthcare, and contact center. Start discussing a fruitful partnership with us today, contact us here.

References:

• https://www.openaccessbpo.com/blog/overcoming-talent-gaps-7-tips-contact-centers
• https://www.salarium.com/2016/07/07/overcoming-hr-staff-shortage/
• http://business.inquirer.net/146547/booming-ph-outsourcing-industry-faces-worker-shortage
• http://hrcouncil.ca/hr-toolkit/keeping-people-employee-recognition.cfm

1. Give Your Team More Focus

Your business probably has several goals to execute throughout the year. For a small business, many of these goals will take time and use up most of your core team’s resources. At the same time, these resolutions should not distract your company away from tasks that are necessary to running operations, such as customer service, content marketing, and human resources. These tasks demand just as much time and effort. They will also throw off your team’s schedule for executing the bigger tasks your business has in mind. You could outsource the rest of these tasks so your main team can focus on growing the company further for the rest of the year. This also gives them more time to develop products and services, not causing any delay on goals that have a deadline.

2. Manage Your Costs

Sticking to a strict budget is likely part of your business’ main New Year resolutions. Outsourcing is one way to help your company control costs. You’re probably looking into hiring new individuals to handle tasks from your company’s growth, such as payroll. Unfortunately, hiring a new employee would just add more overhead costs. You will also end up spending on training this individual. It’s more sensible to outsource this task to a company that is well-versed and used to handling the given field. You limit your expenses to one payment that would have been so much more had it been a regular employee. The costs you’ve saved can go into other investments or add up to your company’s capital. At the same time, your current employee is able to focus on her main responsibilities.

3. Maximize an Outsourcing Company’s Expertise

Small businesses have a set of core employees that are experts in the service or product’s chosen field. If you are a restaurant, the people know a lot about food and service. But there’s a small chance one of them is an expert in coding, videography, accounting or social media. You would want to outsource tasks that require a specific expertise not just to keep your staff focused but also to capitalize on expert knowledge. By outsourcing an outside expert, your company can receive the benefits of the field without spending the same amount on an in-house employee. You not only pay for the outsourced company or expert’s services but also for their equipment, which is also considered in the packaged cost. Don’t worry about looking for a reliable outsourcing team for matters outside your main business. There are many experts out there who have established companies based on this premise.

4. Access to Global Knowledge

It is no longer enough for companies to limit themselves to their local resources. The Internet and technology lets us communicate with expert companies from all over the world. Many outsourcing businesses are located in different countries. Thus opting to work with them will give your small business access to world-class capabilities. These companies have hundreds of employees who have been trained in the field or task you are choosing to outsource. They are also well-versed in dealing with international clients and will have valuable input to provide in terms of tackling the task you are outsourcing.

Alternatively, you could also offshore one aspect of your business to another company. Offshoring is a business process outsourcing model that delegates one business activity to another activity. This move has several benefits related to global knowledge.  The first would be business growth, as labor and service costs are lower in other countries. This frees up majority of your budget and lets you invest it in other aspects of your business. The second is access to a larger staff. These huge offshored companies normally hire university trained and English-speaking individuals that add even more value to your company. You don’t have to worry about hiring the right individuals as the offshored company will know how to select and train the needed staff. Offshoring companies also normally have a 24/7 operation, making them immediately accessible to your clients. The customer service aspect of your business is taken care of on a daily basis without you putting in much effort from your end.

Third, this offshored company has a staff hired specifically for your company’s needs. You are free to train them accordingly and manage them within the business’ goals so that they are aligned to your company’s strategies.

Lastly, offshoring also gives you access to a new market. If you are targeting a global audience, then working with locals within your chosen market helps you expand company reach. You don’t have to spend on travel and instead allow individuals who know the market better take care of that matter.

5. Reduced Risk

Outsourcing and offshoring leave relevant tasks in the hands of experts. If you were to take these on yourself, you end up risking not just funds, but also your staff’s time and resources. You can reduce the risks involved in taking on new staff by delegating to a company of experts. You have the freedom to choose whom to work with while also limiting the outsourced company’s responsibility according to your budget and needs.

Outsourcing could be that New Year’s resolution you need in 2018. Review your current goals and see which ones outsourcing can help. Just like any other resolution, it will seem daunting to fulfill at first. But soon enough you’ll find that working alongside experts will bring your company to new heights. Infinit-O is an outsourcing company you can rely on for a number of services. Get in touch with us today and see what we can do for your company.

Sources:

• https://www.flatworldsolutions.com/articles/top-ten-reasons-to-outsource.php
• https://www.entrepreneur.com/article/277914
• https://www.technoglobalteam.com/5-benefits-of-offshoring/

Outsourcing vendors are no longer considered as just vendors

Some of the key considerations business organizations have to make when outsourcing business practices off-shore really deals with whether the vendor can enhance business value. The world is indeed becoming more and more intelligent and vendors overseas are now more capable than ever at becoming actual partners at running an existing business. Long gone are the days that outsourcing companies in the Philippines and India are considered business soldiers for multi-national organizations. These days, outsourcing vendors specialize in information technology, customer service, supply chain management that are comparable to first world providers. As an existing business, your organization should truly partner with these vendors as opposed to merely employing them.

Underestimating cost and complexity of managing relationships with outsourced partners

Another outsourcing trend going cold this year is business organizations no longer underestimate how to build and manage relationships with outsourcing vendors. It seems that most organizations that outsource their customers service, IT, and supply chain processes now know realize that it takes a great deal of time, money, and talent to effectively manage outsourced functions. Companies today invest in over-seeing the partnership for the long term by actually sending representatives abroad to help manage the partnership. These individuals study the cultural differences and business trends abroad and strategize how to utilize it in order to produce best business practices that yield profitability and sustainability. They also establish dedicated teams to ensure compliance and adherence to agreed-upon service levels.

Going cheap

Outsourcing has become common ground for many small to big businesses today and most organizations are aware of the challenges in off-shoring their activities. One outsourcing trend that most businesses followed in the past was going cheap. Most business organizations outsourcing their customer service, IT, and supply chain processes tended to prefer hiring the cheaper outsourcing vendors to keep costs low and to potentially increase profit margins. Many outsourcing providers that offer extremely cheap rates are often unable to provide high quality work. This results in the business having to spend more money on fixing mistakes and quality of their outsourced products and services. Today, organizations realize that in order to secure high quality work, they must be willing to spend more in order to receive more.

Outsourcing information technology offshore

As technology is rapidly advancing at a scary pace, most businesses now are shifting from off-shoring their IT services to partnering with local expert IT providers. These providers are adept at keeping up with current technology and use it to increase productivity and efficiency in workplace. Additionally, partnering with local IT providers comes with numerous benefits such as instant system updates, improved customer service, and infrastructure security to state a few.

Utilization of cloud technology

As cloud technology has been being used by many businesses over the past years to store information and improve business practices, this technology is set to be replaced by a more advanced technology known as the Hybrid Cloud. This new hybrid technology is a vast improvement of the previous cloud technology as it utilizes both public and private clouds to dramatically enhance an organization’s many business functions. With a public cloud service, an organization can conduct its non-sensitive operations and use the private cloud service to conduct their private practices safely and securely.

Traditional contact centers

Many experts agree that traditional contact centers will experience a change by 2018 as the rise of the Virtual Agent is presently being incorporated into many organizations’ customer service solutions. Virtual agents have the potential to bring about what is known as “High-Tech Call Centers”, which utilize virtual agents such as chatbots to conduct customer service. These chatbots significantly improves an organization’s customer service because they operate round the clock at helping solve customer queries while allowing employees to focus on more important tasks.

With more than a decade of providing the best business solutions globally, Infinit-O has successfully partnered with many organizations while utilizing and applying the major trends in the industry. If you’d like to speak to an outsourcing expert, don’t hesitate to contact us here.

Sources:

• Horses for Sources/Is it time to dump the term “outsourcing”? – https://www.horsesforsources.com/is-it-time-to-dump-the-term-outsourcing
• Service Futures/ Four key areas that are shaping the transformation of outsourcing- https://servicefutures.com/four-key-areas-shaping-transformation-outsourcing/
• Leap Consulting/  IT services that Work for your Business’ Bottom Line-  https://www.leapconsulting.com.au/why-outsource-it-your-company-loses-more-than-money-to-old-tech/
• Iignite/ Top 10 Mistakes in IT Outsourcing for Your Business Failure- https://igniteoutsourcing.com/publications/top-10-mistakes-in-it-outsourcing-for-your-business-failure/
• HubShout/ 2017 Small Business Online Marketing Trends- http://hubshout.com/?2017-Small-Business-Online-Marketing-Trends&AID=1750
• Interoute/ What is a Hybrid Cloud?- https://www.interoute.com/what-hybrid-cloud

Apart from orders and customer service, there are other business aspects that a reliable outsourcing provider can take care of. Here are some of the ways outsourcing will drive various ways of success to your business.

Content Management

There’s a tendency for companies to hold off other important work such as online product content management and creation during the holidays. Departments and management are more focused on the holiday promos and filling all orders as quickly and efficiently as possible. But forgetting important matters lie content creation and integration could cause a serious backlog in the coming year. You can save money and still prioritize the holiday rush by outsourcing content collection and integration. While your in-house staff focuses on holiday sales and conversions, another team can prioritize collecting, organizing, and maintaining the product information that is going into your business’ site and database.

Keep Up With Your Customers

Online shopping is at its peak during this time of the year. Price Waterhouse Coopers (PwC) forecasts 41 percent of shoppers will spend more time online compared to last year since the products they seek are cheaper from ecommerce stores. There is also the 32 percent that are primarily online shoppers. That’s more than half of the retail market for your business to serve and profit from. Outsourcing your omni-channel support will let you keep up with all the continuous demands and stay updated on any issues with orders or concerns communicated online. Remember that customers don’t just address their queries over the phone these days, so you need an experienced outsourced company to handle everything sent through social media, chat, and e-mail support.

Prioritizing customer support also assures higher customer retention and lessens customer abandonment. Air France fixed its abandonment problem after upgrading its system based on an analysis of customer activity on their website. The company was able to reduce abandonment significantly after this upgrade. An upgrade can be costly for a small company or a business with a lot of holiday activity, so perhaps it’s best to outsource the current customer service channels provided by your site and social media channels.

Maintain the Best Time for Marketing

The competition is fiercer during the holidays, so your business and its products need to stand out against all kinds of competitors. If you’re a small business or need the in-house team to prioritize product development, quarterly planning, and on site holiday promos this season, it’s best to outsource your content marketing to another company. You’ll be able to stay under the radar of your target market while still being able to focus on your in-house team’s current priorities. You could even expand the outsourced team’s services to content integration and work on other potential sale opportunities close to the holiday time frame.

Outsource Human Resource Management

The holidays also require companies to hire more temporary employees in the span of a few weeks. Your current human resources department is probably attending to other matters by this time. They don’t have the time, resources, money, or headspace to getting to know and hiring a high volume of candidates within a small span of time.  You can easily remedy this problem by outsourcing your seasonal hiring to another company. The outsourced team can handle everything from screening, interviews, background checks to drug testing. You also save your own company the money that would have been spent on administrative tasks, overhead costs, and other related matters if the task was done in-house.

Manage the Influx of Orders

Your current staff size could be too small to handle the holiday’s large volume of orders. It’s not smart to risk getting these orders wrong and upset the increasing number of customers that could come back had they’d been given a pleasant, error-free experience. Outsourcing a company that specializes in such large orders can help your business deal lessen errors and streamline all processes efficiently. Tapping a company that handles such tasks on a daily basis will also uplift your own brand’s reputation and set the foundations for sales in the future. Don’t be afraid to invest in outsourcing sales and process handling. It will not just benefit you during the holidays but also reflect in the business’ long-term profits.

Set Up Better Shipping Options

The holidays also require more orders be sent across states at a faster rate. Some customers may even require that their order arrive a day after payment, so you’ll have to outsource fulfillment partners that have access to other shipping options. A fulfillment provider would be able to deliver a higher volume of orders within a limited time and even provide other shopping options to your customers. Outsourcing the fulfillment partner saves your company that extra costs that would have been spent on trouble shooting shipments and coordinating with third party suppliers in the process.

Your Outsourcing Option

You’ll want to outsource your content and marketing production, customer service, and other knowledge processes to a reliable company. Infinit-O Global Services is an established company that has years of experience in all these services and much more.  You can rely on us in taking care of anything from finance and accounting, healthcare, data and research to contact center services. We’re a globally certified company and has the accolades that guarantee your business both confidentiality and the utmost efficiency. If you’re looking to outsource, then look no further than Infinit-O and start discussing the limitless possibilities. Contact us today!

References:

• https://www.speedcommerce.com/2014/outsourcing-operations-makes-holiday-season-success/
• https://www.linkedin.com/pulse/outsourcing-product-content-key-online-holiday-success-lloyd-wood/
• https://www.outsource-consultants.com/the-key-to-a-prosperous-holiday-season-is-customer-service/
• http://www.mhlnews.com/archive/key-successful-peak-season-hiring-lies-outsourcing

1. Alibaba Group

In order to keep global economies thriving, organizations such as the World Trade Organizations and the World Bank have championed the idea of free trade among nations. In the past ten years, the world has seen more accelerated change in world trade thanks to the internet. In 1999, Jack Ma created Alibaba, an online marketplace that was founded to improve the global e-commerce system. In October 1999 and January 2000, this online marketplace won a total of 25 million dollars U.S twice from foreign venture capitalists. In 2005, Yahoo invested a total of 1 billion dollars to acquire a 40% stake in the company. During this time, the e-commerce would outsource many of its technological processes such as application and web design to U.S providers. In September 2014, Alibaba raised over 25 billion dollars in an Initial Public Offering (IPO) on the New York Stock Exchange. Today it is a suitable destination for organizations all over the world looking to outsource business practices and processes to China.

2. Skype

Another visionary that utilized outsourcing in creating an application that produced massive innovation is Skype.  For those not in the know, Skype is the ultra-popular communications application that allows free communications with family and friends around the world. It is an application on the computer or smart phone that allows you to send text messages, pictures, and videos as well as to make calls and video chat. Skype was created in 2003 by two authors: Nikklas Zennstrom and Janus Friis, who both hailed from Sweden and Denmark respectively. These two visionaries had a brilliant idea on improving the way the world communicated online by establishing a program where people could video call, text, and send pictures and videos. Skype was such a massive innovation, that Microsoft and Macintosh had never even hinted that they were developing technology that would allow video chatting on a multi-platform level.

It was only in 2006 when Microsoft and Macintosh developed their own video conferencing technology. To date, video conferencing was such an innovative technology that it has now expanded into other extremely popular platforms such as:

• Windows
• Mac
• Linux
• Android
• iPhone
• PlayStation

How this innovative technology was created through outsourcing was Zennstrom and Friis contacted various Estonian developers to help develop the application and its features. Skype was such a tremendous success that it was acquired by Microsoft for 8.5 billion dollars.

3. AppSumo

AppSumo is known throughout the internet as a deals website where for digitally distributed goods and online services. This website was established in March of 2010 by American internet entrepreneur Noah Kagan. The website currently helps thousands of online entrepreneurs and businesses as it serves as a portal where people can find materials, products, and services at the cheapest rates. The application is very user-friendly as it works to produce daily deal ad copies and email marketing literature that help online businesses find what they are looking for at extremely cheap rates. The development of AppSumo is a Cinderella tale of success garnered through outsourcing as Kagan hired a remote application developer to develop the AppSumo website for just $50. The creator was such a skilled and experienced apps developer that the website turned out to be extremely professional looking and feature-rich. Kagan then proceeded to outsource the application by selling subscriptions on Imgur Pro, a photosharing website. Today, AppSumo is valued at $2 million.  

With more than a decade of providing the best Outsourcing Solutions in the Philippines, Infinit-O Global Services has successfully partnered with many organizations that have since attained financial success in their respective industries. These organizations belong to major industries that have provided substantially for the country’s economy such as:

• Healthcare
• Finance
• Contact Center
• Data and Research

For more information on the innovations created from outsourcing partnerships, feel free to contact us here.

Sources:

• Startup Grind/ Mobile app development: These 8 Successful Companies Were Built Using Outsourced Developers-  https://www.startupgrind.com/blog/these-8-successful-companies-were-built-using-outsourced-developers/
• Entrepreneur/ These 25 Successful Startups Were Built With Outsourced Development- https://www.entrepreneur.com/article/247462
• Technode/ A BRIEF HISTORY (AND FUTURE) OF ALIBABA.COM- http://technode.com/2009/01/22/a-brief-history-and-future-of-alibabacom/
• Flexiport/ Skype: Outsourcing their way to success!- https://www.theflexiport.com/blog/view/130/skype-outsourcing-their-way-to-success
• AppSumo/ How AppSumo was Built for $50- https://appsumo.com/how-appsumo-was-built-for-50/

Top 3 Trends in Mobile Application Development

With mobile applications appearing out of the woodwork, startup and existing businesses should really consider developing their own mobile applications that will serve as an ideal platform for providing the best customer service possible. Here are   the top 3 trends in mobile applications that are best suited for customer service.

1. Cloud-based Applications

Cloud-based mobile management is indeed one of the top trends in mobile customer service today. For any organization, business should be the first priority and technology should be a secondary support structure that works to serve the business at the lowest possible cost. With developing a cloud-based mobile application, an organization does not need to pool internal resources to support the application as it is already being handled by individuals such as system engineers and database engineers. Additionally, cloud-based technology allows organizations and their consumers to use only one version of technology where best practices and anything that has worked in the past may be utilized repeatedly.

2. Self-service Mobile Applications

With the capabilities of mobile applications today, consumers are able to control their interactions with companies that they do business with. This means that businesses must be capable of engaging consumers directly in line with consumer expectations to ensure satisfaction and garner long-term loyalty. To ensure that a business is able to achieve these, self-service technology is a platform where organizations can reach their consumers on all channels that include the web, mobile, and voice to name a few. Self-service technology enables consumers to get service anywhere and anytime. It addresses customer preferences and delivers a personalized customer service that is seamless and error-free across all mobile platforms. Organizations will surely reap the benefits of developing self-service customer service technology.

3. Robotic Process Automation

As robotic and cognitive technologies otherwise known as Robotic Process Automation (RPA) has developed, organizations are able to benefit substantially from implementing this technology. RPA technology is extremely powerful because it provides the tools capable of automating any computer process traditionally performed by human beings. It is technology that easily interacts with most desktop applications, emails, text files, websites, and databases. It even performs tasks efficiently and more consistently around the clock to produce higher quality results. The best part about integrating this technology in a business infrastructure is it affordable in cost and allows employees to concentrate on more important business practices that will provide a better over-all customer experience to consumers.   

Why Outsourcing Mobile Application Development is a Great Idea

For those who currently do not have the financial resources to establish an in-house I.T department to develop a mobile application, outsourcing your mobile application development is a very viable decision that will definitely result in your company being able to provide the best customer service possible. Here are a few reasons that will prove why.

• Application development teams know how build apps that target specific audiences.

For a business to survive and even thrive in its marketplace, it must be able to attract a vast target audience. Outsourcing your mobile application development enables collaboration with experts that know how to develop an application that offers functionality and user-friendliness that ensure a better customer experience. This will translate into more sales and more loyal customers.

• Development teams have a technically broad skillset.

Application developers are individuals specializing in skills such as:

1. Project management
2. Software engineering
3. Interface designing
4. Customizing mobile app development
5. Strong understanding of coding and domain
6. Updating current technology

• Outsourcing application development ensures ROI

Many organizations that outsource their application development are often able to gain a rapid return on investment with their app development. The simple reasons are they avoid having to spend on maintenance of software as well as regularly updating the app to keep up-to-date with current technological trends.

For more information on how outsourcing can improve mobile search, feel free to contact us here.

Sources:

• YOURSTORY/ Mobile app development: 5 reasons you should outsource it-  https://yourstory.com/2016/12/mobile-app-development-outsource/      
•  SAVVYCOM./ Benefits of Outsourcing Mobile App Development- https://savvycomsoftware.com/benefits-of-outsourcing-mobile-app-development/      
• DevTeam.Space/  7 Steps for Successful Mobile App Development Outsourcing- https://www.devteam.space/blog/7-steps-for-successful-mobile-app-development-outsourcing/         
• Linkedin/ Benefits of Outsourcing Mobile Application Development- https://www.linkedin.com/pulse/20140708061202-46963740-benefits-of-outsourcing-mobile-application-development
• Flatworld Solutions/ 10 Emerging Trends for Mobile App Development in 2017 and Beyond- https://www.flatworldsolutions.com/IT-services/articles/emerging-trends-mobile-app-development.php   
• Forbes/ Top Trends For Customer Service In 2017: Operations Become Smarter And More Strategic- https://www.forbes.com/sites/forrester/2017/02/07/top-trends-for-customer-service-in-2017-operations-become-smarter-and-more-strategic/#3ccd38af1b95

According to a Pricewaterhouse Cooper survey, small companies that utilize outsourcing are able to grow bigger and faster. They’re even able to gain more profits compared to small companies that prefer to do everything in-house. Another Deloitte 2014 survey reported that more companies are opting to outsource so they can maintain their strength in the market despite changes in technology and regulations. But how exactly will outsourcing add value to a growing company? Read on to find out six ways outsourcing will work to a small company’s advantage.

Better Productivity at Low Costs

A small company’s team should focus on growing the company and its business development. Assigning additional responsibilities that aren’t within their expertise and pay grade will end up costing your company more. Small companies should also save their ongoing expenses and not add up more overhead costs by hiring more employees. But the expertise of a brand marketer or an HR executive need not be sacrificed. Outsourcing lets a small business work with the economies of scale and cost structure that lead to saving, while also providing a competitive advantage. Outsourcing another company to do your payroll, brand content marketing, and IT-related matters lets you work with the budget you have and adjust it accordingly when the time comes. At the same time, you’re sure to tap experts in these fields and tasks since they are known companies that handle these responsibilities. Both the company’s small team and the outsourced company’s productivity is not influenced by additional responsibilities or costs.

A Sharp Focus on All Matters

Because the small company has outsourced related and important tasks to other experts, the current team is able to maintain its focus on their core competencies. There’s also more than enough room for the team to take care of its key customers. The small company is also able to make the most out of its limited resources so that the company can grow and expand its opportunities, and not end up shifting its priority to other tasks.

The outsourcing company also maintains its own focus on the task assigned. By tapping an expert in the task required, then that outsourced company can do the rest of the work that could also grow your company, such as attracting and retaining customers through consistent customer service and bringing in more exposure through digital marketing. The outsourced IT company can utilize its own hardware and software so everything is running well within your own team as well.

In the Hands of Experts

While the small company’s team is focused on growing its current scope, you leave the rest of the work in the hands of experts. Recruiting and hiring highly skilled workers would require a human resources team, another field of expertise a small company probably can’t cover quite yet. Outsourcing such work lets you narrow down your options to experts that are willing to work for the company but not for the same cost required from a regular employee in another department. Outsourcing companies are experts in their chosen field and also have the resources to execute your needs in detailed matters such as customer service and marketing. Save yourself the trouble of seeking out an expert and let an outsourcing company’s geniuses be the ones to take care of other matters.

The Best Customer Service

Customer service is an integral part of any business. While a small business’s core team can’t do this themselves, an outsourced company can focus on bringing in new customers while also making sure your newly acquired ones are loyal to your brand. Remember that customers don’t just remember a quality product and service, but also how the brand treated them in the attainment of the item. Apart from the initial benefits, an outsourced company will be able to give your market continuous customer service. This means you can opt for a company that still attends to calls and online queries at odd hours, ensuring every member of your expanding market is taken care of. This assures the company a reputation of reliability and approachability, adding as well to its marketing. The served customers will be sure to recommend the company to their colleagues, friends, and families, thus expanding your market even more.

A Global Advantage

It is no longer enough for a company to simply limit itself to its current locale. Outsourcing lets a small company engage in globalization, tapping not just perhaps foreign businesses to do the work but also perhaps looking into the potential global transactions that could take place. It should be noted that outsourcing needs are expanding to other services such as manufacturing, production, and even delivery, so engaging in the globalization aspect will open up other possibilities for your business.

Saving on Staff Costs

Operational costs aren’t the only things to consider for a small company. There are other overhead costs that could easily increase, such as insurance, healthcare benefits, additional office space, and other related expenses. It’s best to keep these costs limited to the needs of a small company’s core team and only decide on expanding when the profit yields enough for expansion. Remember that the company’s focus is on the business’ growth and not the growth of expenses.

The benefits to outsourcing integral and related tasks can only add more value to a growing company. While it may seem tempting to keep operations and even costs in-house, studies and experiences clearly show that a small company can only enjoy advantages from tapping the right outsourcing company. Start looking into the right outsourcing company today, such as Infinit-O, and that small business will soon be growing bigger than expected. Contact us today!

References:

• https://www.billgosling.com/blog/7-advantages-of-outsourcing-customer-support
• http://www.copper-state.com/how-outsourcing-promotes-business-growth/
• https://www.bizjournals.com/orlando/blog/2016/03/5-ways-outsourcing-can-help-your-business-grow.html
• https://www.taskus.com/blog/3-ways-outsourcing-can-help-small-companies-grow-quickly/