Q: Why are your medications so cheap?
A: We do not spend anything on marketing or branding. Also we don't hold any rental expenses like local pharmacies do.
Q: What is the difference between generic and brand medicine?
A: The difference is in the name, shape, color and price. Generic medicines usually are named by their active ingredient and cost less, however they have exactly the same formula, action, dosage and contra-indications as the brand medicines.
Q: Are generics enough safe to take?
A: All generic medications represented on our site are FDA approved. FDA (U.S Food and Drug Administration) demands from generics to meet exactly the same high standards of safety and quality as brand-name medications. Thus it makes them completely safe to take.
Q: Are you legal?
A: Yes, absolutely. We possess a licence which allows our company to sell herbal and non-herbal medications worldwide. You can check it on our homepage. Our Online Pharmacy is also a valid member on https://www.pharmacychecker.com.
Q: Should I have a prescription to order from you?
A: No, you don't need to worry about the prescription. We don't demand any kind of prescriptions or medical recommendations from our customers.
Q: Will my order be equally effective as the medicines in my local pharmacy?
A: We guarantee the best quality of our products and assure you that they are identical by their pharmacological action to those you can find at your local pharmacies.
Q: What should I do in case I have questions about medication?
A: If you have any hesitations or questions, please make sure to contact us before you submit your order. Our high-skilled Customer Support specialists will gladly help you with any questions you have. Please, feel free to contact us via Contact Us form.
Q: How do I place an order?
A: The simplest way to place the order is:
- Choose the products to buy (pay attention to dosage and quantity)
- Choose the delivery type (note!First-Class Delivery is available only for USA)
- Go to Checkout page (simply press on Checkout button)
- Fill in all required information (pay extra attention to billing address and credit card info)
- Submit Order (simply press on Submit button)
- Receive Approved message on your screen
If in any reason you can't finish your order, please, contact out Customer Support via Contact Us form
Q: How can I pay for an order?
A: We accept credit, debit and gift cards. More detailed information about available payment systems is shown on each page of our Online Pharmacy.
Q: How can I cancel my order?
A: If you wish to cancel your order please contact our Customer Support team via Contact Us form and provide us with reason of cancellation. You can cancel your order within 24 hours after Submit Order. Shipped orders cannot be canceled.
Q: How will my order look like?
A: We care about privacy of our customers thats why all orders are discreetly packaged in non-transparent and unmarked paper envelopes. We don't sign on the envelopes neither content information, nor the cost of the order, so you don't have to pay customs fees.
Q: How can I place a refill?
A: The procedure of Refill Order is exactly the same as in regular purchase. IMPORTANT! Save and use your previous Order ID (it is given in the confirmation-invoice e-mail) to simplify the process of filling the Checkout page. In case of refill you get a 5% discount. Please contact our Customer Support for help.
Q: Is it safe for my privacy to order from your pharmacy?
A: Privacy and security of our customers is our greatest concern. Our online order system uses the latest security encryption technology ensuring your credit card information stays safe. All the information we require from our customers is necessary to provide the requested services. The information you give us while placing the order is used only to process the transaction and send the order out.
Q: When will my credit card be charged?
A: Your credit card will be charged as soon as your order is processed and accepted by our billing department.
Q: How is this possible that on checkout my total sum was 165.80 and invoice that you sent, shows 252.75?
A: It is important to remember, that no matter what currency you choose, total amount in the invoice will be in USD. Further conversion into your currency will be performed by your bank.
Q: Why do i have to provide my birth date?
A: Your birth date is a part of your credit card information, we need it to be sure you are the actual cardholder.
Q: Which countries do you ship your products to?
A: We ship worldwide to any address of the world. IMPORTANT! If you don't find your country in the list, please, contact our Customer Support team via Contact Us form.
Q: When will I receive my order and how much does the shipping cost?
A: Our Online Pharmacy offers three types of delivery:
|First-Class Mail Delivery 3-5 business days (in some cases up to 14 business days)||35 $||35 $||35 $|
|Trackable Courier 5-9 business days (in some cases up to 25 business days)||30 $||15 $||FREE|
|Unregistered Mail 14-21 business days (in some cases up to 35 business days)||15 $||FREE||FREE|
Shipping rates are true and don't depend on size of your order. IMPORTANT!
Delivery time can also depend on following factors: holidays season, weather conditions, destination country. IMPORTANT!
Some types of delivery can be unavailable for some products. Pay attention to it when you add products to your cart. Also, if you order to your P.O box, you can only choose delivery by Unregistered Mail.
Q: Can I change my shipping address?
A: If necessary, you can make corrections or add details to your shipping address within 24 hours from the moment of placing an order. Please, contact our Customer Support team via Contact Us form.
Q: What should I to do if the package is damaged or if it is missing?
A: In any of those cases feel free to contact our Customer Support team via Contact Us form and notify about the problem. We will either resend the package or refund your payment.
Q: How much will I have to pay if you reship the product?
A: If you payed for delivery insurance (you can choose it in Cart or Checkout Page) and/or Tracking information does not match the Shipping Address we will reship the product free of charge. No additional charges will be placed.
Q: How can I track my order?
A: You can Track Order on our website in Track my order menu option or use one of the following links:
If you cannot track your order, please, contact our Customer Support via Contact Us form
Only orders sent by Trackable Courier can be tracked.