ISPStatus

[gradwell] IN PROGRESS - DSL outage - Luton exchange(s)

Gradwell — Tue, 09 Mar 2010 15:00:35 +0000

We have had a notification from our DSL carrier that multiple LLU exchanges are showing as down around the Luton area. Affected customers will not have any services that run over DSL Their TMC are [...]

[gradwell] IN PROGRESS - Vmware host issue

Gradwell — Tue, 09 Mar 2010 13:19:15 +0000

We are currently experiencing a problem with one of our VMware hosts. To return full functionality we need to reboot one of our blades. This will cause an interruption to several services including shell.gradwell.net, some websites hosted on ‘dixie’ and hosted exchange services. We will post here again upon completion of this emergency work. We apologise [...]

[plusnet] Emergency Phone System Maintenance - Tuesday 9th March 10.30am-11.00am

PlusNet — Tue, 09 Mar 2010 10:27:00 +0000

When's this work happening?
This morning.

What does it affect?
Our internal phone system.

How long will it take?
Up to thirty minutes.

What does the work involve?
We'll be increasing the capacity of our phone system so that it's able to handle more concurrent calls. This is a temporary measure whilst we're in the process of testing a new phone system.

Am I likely to notice this work?
No, you shouldn't do.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support

[entanet] At-Risk: Telford Data Centre 3 Cooling

Entanet — Mon, 08 Mar 2010 16:37:45 +0000

We are currently aware of and working on an issue with one of our air cooling units in Data Centre 3 which appears to have failed. Measures are currently in place to minimise the impact that the loss of this unit is having. Although we do not expect this to adversely affect the service we offer, [...]

[gradwell] UPCOMING: MySQL 5 Database Server Upgrade

Gradwell — Mon, 08 Mar 2010 15:13:45 +0000

We will be installing a new MySQL 5 database server this week and this will unfortunately cause some downtime whilst the migration is underway. This maintenance window will be Wednesday 10th March from 20:00 to 22:00 No user intervention will be needed as all current SQL databases will be migrated by our system admin team during [...]

[plusnet] Planned Email Server Maintenance - Tuesday 9th March 7.00am-9.00am

PlusNet — Mon, 08 Mar 2010 15:03:00 +0000

When's this work happening?
Tomorrow morning, 9th March.

What does it affect?
Email and FTP authentication.

How long will it take?
Up to two hours.

What does the work involve?
We will be making some changes to the code that governs email and FTP authentication.

Am I likely to notice the work?
No, you shouldn't do.

Is there anything else I need to know?
If anything unexpected does happen then it's likely to result in username and/or password errors when trying to send and receive email or connect to our FTP servers.

Kind Regards,

Bob Pullen
Customer Support

[gradwell] Portal error fix released

Gradwell — Mon, 08 Mar 2010 11:40:29 +0000

Over the last week we have identified a number of reports of customers getting ‘500′ errors when using our control panels, particularly when editing support tickets. This is a problem with the way the control panel software has interacted with our database and we deployed a fix for this on Friday afternoon (5th March). The problem is [...]

[gradwell] Issue: Storage Outage

Gradwell — Fri, 05 Mar 2010 17:18:18 +0000

Please be aware we are currently seeing an outage one of our back end systems. Our system admins are currently looking the issue and we are trying to get this back up as soon as possible. This will be affecting some of our customers websites and home directories while we attempt to restore full service again.

[plusnet] Planned Faults & Provisioning maintenance - Saturday 6th March 11.00pm-Sunday 7th March 8.00am - UPDATE

PlusNet — Fri, 05 Mar 2010 16:43:00 +0000

This is an update to the post about the planned faults and provisioning system maintenance that was scheduled to take place this weekend.

This work has now been cancelled and will take place at a later date. We will post a revised maintenance announcement once this date has been confirmed.

Kind Regards,

Bob Pullen
Customer Support

[plusnet] Planned Faults & Provisioning maintenance - Saturday 6th March 11.00pm-Sunday 7th March 8.00am

PlusNet — Fri, 05 Mar 2010 15:12:00 +0000

When's this work happening?
This weekend, starting late Saturday night.

What does it affect?
Faults and ordering systems.

How long will it take?
Up to nine hours.

What does the work involve?
Our suppliers are carrying out maintenance work on some of their backend systems.

Am I likely to notice this work?
Our automated Broadband Fault Checker will be unavailable for the duration of the maintenance window and holding pages will be in place. We will not be able to process any MAC requests during this time.

Is there anything else I need to know?
If you need to raise a fault then we suggest that you avoid contacting us during this maintenance window as we will not have access to all of the necessary systems.

Kind Regards,

Bob Pullen
Customer Support

[gradwell] Single/Multi-User VoIP platform maintenance

Gradwell — Fri, 05 Mar 2010 12:22:24 +0000

Starts: 2010/03/08 00:01 Ends: 2010/03/08 01:00 At midnight on Sunday night/Monday morning we are performing some updates on our single/multi-user VoIP platform. We anticipate approximately 10 minutes of downtime. During this period, users will be unable to make or receive VoIP calls, and extensions may fail to register. Any calls in progress when the maintenance start [...]

[plusnet] CGI Platform Maintenance - UPDATE

PlusNet — Fri, 05 Mar 2010 08:02:00 +0000

This is an update to the situation with our CGI hosting platform.

Back in August of last year we switched off SSH and Telnet access to our CGI web servers -
http://usertools.plus.net/status/archive/1250501303.htm

We will not be restoring shell access to the CGI servers, although we have built an alternative platform running PHP5 that we will be providing more details about shortly.

As there isn't essentially a 'problem' with the CGI platform, we're going to set Service Status back to Green. We will continue to make announcements though regarding the launch of the alternative platform.

Both new and old platforms will run side by side whilst we ascertain what additional work is going to be required before we'd be in a position to retire the current offering.

At launch, only customers with access to the existing CGI platform will be able to access the new one.

We'd like to thank customers for their patience and will post full details about how you can access the new servers in the next update.

Kind Regards,

Bob Pullen
Customer Support.

[plusnet] Increase in 20CN capacity - Wednesday 3rd March

PlusNet — Thu, 04 Mar 2010 09:44:00 +0000

Yesterday, we activated the first two segments of a new 622Mbps BT Central. It's these central pipes that we use to deliver bandwidth to most of the customers on our 'Up to 8Mbps' products.

Customers connecting to the new pipe will access the Internet through the gateway known as pcl-ag02.

We've activated this bandwidth to accommodate the expected increase in customer numbers over the coming months.

When new capacity is added to the network, it takes time for it to balance and for a representative proportion of the customer base to connect to the new segments. In order to speed up this process we might need to briefly disconnect some broadband customers from the Internet. If we decide to do this then we'll announce further details as a planned maintenance notice nearer the time.

Kind Regards,

Bob Pullen
Customer Support

[123reg] Manage Hosting

123-reg — Thu, 04 Mar 2010 08:54:58 +0000

Some of our customers may be experiencing issues connecting to hosting. This may affect the ability to login to manage hosting. We are looking in to this issue and hope to have this resolved as soon as possible. We will update the status page with any further news.

[123reg] Manage Hosting

123-reg — Thu, 04 Mar 2010 08:52:20 +0000

[plusnet] Regional Provisioning and Fault Resolution Delays - NEW

PlusNet — Wed, 03 Mar 2010 20:57:00 +0000

We have recently received notification from BT Openreach that they have declared what they refer to as an MBORC in certain areas of the country. this has the potential to cause Broadband and Voice provisioning delays due to recent bouts of severe weather.

A copy of the notice follows:

"Following heavy snow falls and freezing temperatures in parts of Scotland Openreach is now declaring a matter beyond our reasonable control (MBORC)/force major event.

The declaration is effective from 08.00 today 3rd March 2010 and only applies where delays to provision and repair activities have been caused by the severe weather conditions in affected parts of Scotland.

The recent heavy snowfalls and freezing conditions in parts of Scotland over the last week have impacted Openreach by causing the reduced mobility of our engineering workforce particularly in remote areas.

This has resulted in a number of missed jobs and appointments. Whilst every effort has been made to contact those end users affected, we have not always been successful. We have carefully assessed the situation over the last few days and feel that we now have to declare MBORC due to the continuing severe conditions in the following regions:

� North East Scotland
� Tayside and Fife
� South East Scotland
� West Central Scotland

It should be stressed that it only applies to specific provision and repair activities delayed or prevented by the snow and freezing conditions.

We are, of course, doing all we can to minimise the impacts of these conditions and are working to restore affected services as quickly as possible.

We will continue to review this situation and will lift the MBORC as soon as service returns to normal."

We will provide another update as soon as we receive further information.

Kind Regards,

Bob Pullen
Customer Support

[webfusion] Orange Server

WebFusion — Wed, 03 Mar 2010 11:31:30 +0000

Some customers on the Orange server hosted on the MSW.com platform may be experiencing connectivity issues to their websites and email. Our engineers are aware of this and are looking into the issue. Thank you for your patience.

[webfusion] Phone system offline

WebFusion — Mon, 01 Mar 2010 15:14:58 +0000

Our phone system is currently offline, we are not able to receive or make any phone calls. This should be fixed within the next few minutes. Any calls lost during this time, we are sorry for this. Thank you for your patience.

[plusnet] Planned Traffic Management Platform Maintenance - Tuesday 2nd March 5.30am-7.30am

PlusNet — Mon, 01 Mar 2010 12:58:00 +0000

When's this work happening?
Tomorrow morning, 2nd March.

What does it affect?
Broadband traffic prioritisation.

How long will it take?
About an hour.

What does the work involve?
We will be making some changes to correct the classification of certain traffic across the network. This includes additional ports for the games 'Battlefield Heroes' and 'Global Agenda'. Once these changes have been made we will be reloading all of our traffic management switches to realign the traffic flows.

Am I likely to notice the work?
You might do. If you're unfortunate enough to be establishing a new connection to the Internet when we reload the traffic management switches then you might be assigned our default management profile. When this happens it tends to result in slower speeds and poorer performance than normal.

Is there anything else I need to know?
If you suspect you have been assigned a default traffic management profile then this can easily be rectified by disconnecting and reconnecting once the maintenance is complete.

Kind Regards,

Chris Parr
Customer Support

[webfusion] msw.net website connectivity

WebFusion — Sat, 27 Feb 2010 16:28:15 +0000

Some customers maybe experiencing difficulties with viewing their websites online. Our engineers are investigating the issue and are looking to have this back online asap. Webfusion thanks you for your patience.