ISPStatus

[plusnet] Delayed Webstats (61014) - NEW AND RESOLVED

PlusNet — Sat, 13 Mar 2010 12:42:00 +0000

Our network engineers have identified and resolved a problem with the generation of webstats data.

The service is now running as normal and the data will be available later on today.

We're sorry for any inconvenience caused.

Kind Regards,

Matt Taylor
Customer Support

[plusnet] Access to the CGI Platform (61005) - UPDATE

PlusNet — Fri, 12 Mar 2010 18:46:00 +0000

This is an update to this afternoon's announcement about access to our CGI platform.

We have determined that there is a large amount of work required before we'll be in a position to fix the problem and restore access to the servers.

To ensure that we don't encounter similar problems again in the future, we're going to need to change certain aspects of the platform. Unfortunately, this is expected to take us over the weekend.

We're committed to ensuring your websites are back up and running as soon as possible and we'll be looking to restore access to the servers early next week.

Please accept our apologies for the inconvenience.

Kind regards,

Bob Pullen
Customer Support

[plusnet] Planned Faults System Maintenance - Friday 12th March 11.30pm-Saturday 13th March 6.30am

PlusNet — Fri, 12 Mar 2010 15:50:00 +0000

When's this work happening?
Tonight and early tomorrow morning.

What does it affect?
Our fault reporting systems.

How long will it take?
Seven hours.

What does the work involve?
Our suppliers are carrying out maintenance work on some of their backend systems.

Am I likely to notice this work?
The automated Broadband Fault Checker available on our website will be unavailable for the duration of the maintenance window. Holding pages will be in place during this time.

Is there anything else I need to know?
If you need to raise a fault then we suggest that you avoid contacting us during this maintenance window as we will not have access to all of the necessary systems.

Kind Regards,

Bob Pullen
Customer Support

[plusnet] Access to the CGI Platform (61005) - NEW

PlusNet — Fri, 12 Mar 2010 15:21:00 +0000

We are currently investigating a problem affecting our CGI web servers. At present customers are not able to access their websites or FTP to the platform.

Our network engineers are investigating and further detail will be provided as it becomes available.

Please accept our apologies for the inconvenience.

Kind Regards,

Bob Pullen
Customer Support

[webfusion] Latency on Customer Control Panel and Support Pages

WebFusion — Fri, 12 Mar 2010 12:00:51 +0000

Some customers may be experiencing latency issues in purchasing items from their control panels or raising tickets via the support team. Our engineers are working on this and normal service should be resumed shortly. Apologies for any inconvenience this may cause.

[gradwell] VoIP Presence upgrades

Gradwell — Fri, 12 Mar 2010 11:56:51 +0000

Starts: 2010/03/14 22:00 Ends: 2010/03/14 22:30 On Sunday night we will upgrade the server handling VoIP presence information. There will be no visible functionality change - only bug fixes. No calls or registrations will be affected during the change, but phone statuses will not update for a couple of minutes during the upgrade.

[webfusion] Hosted Exchange 2003

WebFusion — Fri, 12 Mar 2010 11:28:46 +0000

Some customers maybe experiencing problems with connecting to their exchange mailboxes. Our engineers are investigating the issue and are looking to have this back online asap. Webfusion thanks you for your patience.

[gradwell] VoIP response code changes

Gradwell — Fri, 12 Mar 2010 10:17:48 +0000

From Sunday 14th March, the way we handle some call failures will change. Specifically, calls to extensions with no registered devices will be rejected more quickly with the correct code “404 Not found”, intead of previous “503″. This change will have no effect on the majority of users, but it may affect a small number of [...]

[nildram] adsl_sdsl - high call volumes .

Nildram — Thu, 11 Mar 2010 08:35:51 +0000

We are currently experiencing high call volumes from our broadband customer base and are working with our network support teams to find a possible cause. Please note that we are treating this as a high priority and will further update this message when more information is available to us. We can advise that in some cases where we have suggested customers reboot their ADSL router equipment the service has started to work once again, so please reboot your equipment before talking to support. Please accept our apologies for any inconvenience caused.

[plusnet] Regional Provisioning and Fault Resolution Delays - RESOLVED

PlusNet — Wed, 10 Mar 2010 17:33:00 +0000

This is an update to the announcement we made last week after BT Openreach declared what they refer to as an 'MBORC' in certain areas of the country.

This 'MBORC' declaration was announced following severe bouts of weather, particularly across areas of Scotland.

We have now received notification that the MBORC has been lifted. A copy of the latest announcement from BT Openreach can be seen below:

"Following heavy snow falls and freezing temperatures in parts of Scotland Openreach declared a matter beyond our reasonable control (MBORC)/force major event effective from 08.00 on 3rd March 2010.

The MBORC has been in place in the following areas

* North East Scotland
* Tayside and Fife
* South East Scotland
* West Central Scotland

We have been closely monitoring the situation in Scotland and we are pleased to announce that due to improving weather conditions, our service has returned to normal and therefore we are able to completely lift the MBORC, with effect from 08.00 on Wednesday 10th March."

Kind Regards,

Bob Pullen
Customer Support

[plusnet] Planned Firewall Maintenance - Thursday 11th March 7.00am-8.00am

PlusNet — Wed, 10 Mar 2010 17:08:00 +0000

When's this work happening?
Tomorrow morning, 11th March.

What does it affect?
The firewalls at one of our Sheffield data centres.

How long will it take?
About thirty minutes.

What does the work involve?
We're increasing the resiliency of one of our firewall clusters.

Am I likely to notice this work?
No, you shouldn't do.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support

[gradwell] IN PROGRESS - Mail collection problems

Gradwell — Wed, 10 Mar 2010 09:50:11 +0000

Some users on ‘glacier’ are seeing issues collecting mail via POP3/IMAP this morning. Our system admin team are working on this now and we will update here as soon as further information is available. We apologise for any problems this may be causing you.

[gradwell] IN PROGRESS - DSL outage - Luton exchange(s)

Gradwell — Tue, 09 Mar 2010 15:00:35 +0000

We have had a notification from our DSL carrier that multiple LLU exchanges are showing as down around the Luton area. Affected customers will not have any services that run over DSL Their TMC are [...]

[gradwell] IN PROGRESS - Vmware host issue

Gradwell — Tue, 09 Mar 2010 13:19:15 +0000

We are currently experiencing a problem with one of our VMware hosts. To return full functionality we need to reboot one of our blades. This will cause an interruption to several services including shell.gradwell.net, some websites hosted on ‘dixie’ and hosted exchange services. We will post here again upon completion of this emergency work. We apologise [...]

[plusnet] Emergency Phone System Maintenance - Tuesday 9th March 10.30am-11.00am

PlusNet — Tue, 09 Mar 2010 10:27:00 +0000

When's this work happening?
This morning.

What does it affect?
Our internal phone system.

How long will it take?
Up to thirty minutes.

What does the work involve?
We'll be increasing the capacity of our phone system so that it's able to handle more concurrent calls. This is a temporary measure whilst we're in the process of testing a new phone system.

Am I likely to notice this work?
No, you shouldn't do.

Is there anything else I need to know?
No.

Kind Regards,

Bob Pullen
Customer Support

[entanet] At-Risk: Telford Data Centre 3 Cooling

Entanet — Mon, 08 Mar 2010 16:37:45 +0000

We are currently aware of and working on an issue with one of our air cooling units in Data Centre 3 which appears to have failed. Measures are currently in place to minimise the impact that the loss of this unit is having. Although we do not expect this to adversely affect the service we offer, [...]

[gradwell] UPCOMING: MySQL 5 Database Server Upgrade

Gradwell — Mon, 08 Mar 2010 15:13:45 +0000

We will be installing a new MySQL 5 database server this week and this will unfortunately cause some downtime whilst the migration is underway. This maintenance window will be Wednesday 10th March from 20:00 to 22:00 No user intervention will be needed as all current SQL databases will be migrated by our system admin team during [...]

[plusnet] Planned Email Server Maintenance - Tuesday 9th March 7.00am-9.00am

PlusNet — Mon, 08 Mar 2010 15:03:00 +0000

When's this work happening?
Tomorrow morning, 9th March.

What does it affect?
Email and FTP authentication.

How long will it take?
Up to two hours.

What does the work involve?
We will be making some changes to the code that governs email and FTP authentication.

Am I likely to notice the work?
No, you shouldn't do.

Is there anything else I need to know?
If anything unexpected does happen then it's likely to result in username and/or password errors when trying to send and receive email or connect to our FTP servers.

Kind Regards,

Bob Pullen
Customer Support

[gradwell] Portal error fix released

Gradwell — Mon, 08 Mar 2010 11:40:29 +0000

Over the last week we have identified a number of reports of customers getting ‘500′ errors when using our control panels, particularly when editing support tickets. This is a problem with the way the control panel software has interacted with our database and we deployed a fix for this on Friday afternoon (5th March). The problem is [...]

[gradwell] Issue: Storage Outage

Gradwell — Fri, 05 Mar 2010 17:18:18 +0000

Please be aware we are currently seeing an outage one of our back end systems. Our system admins are currently looking the issue and we are trying to get this back up as soon as possible. This will be affecting some of our customers websites and home directories while we attempt to restore full service again.