IT Service Management (ITIL) Advice

ITIL QUESTION OF THE DAY?

noreply@blogger.com (Administrator) — Wed, 07 Dec 2011 18:50:00 +0000

What is the future of ITIL? Post your comments here...

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How to Keep ITIL Project Momentum

noreply@blogger.com (Administrator) — Wed, 09 Nov 2011 21:47:00 +0000

Here's the quick and dirty from a consultant's perspective: Establish specific and realistic goals with milestones Don't get too ambitious Identify project sponsors with skin in the game Create awareness of project objectives Identify and achieve project quick wins Provide context...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

4 Components of A Successful IT Strategy:

noreply@blogger.com (Administrator) — Mon, 02 May 2011 21:15:00 +0000

1. Develop long-term, simple, clear, measurable and agreed upon objectives. 2. Gain a profound understanding of your IT customers. 3. Develop an objective and rational understanding of your internal resources and capabilities. 4. Develop a plan to effectively implement strategic...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

Outsourcing Leadership - Article - The RFP Pricing Template: A Tool for Provider Selection, Negotiations and Contract Management

noreply@blogger.com (Administrator) — Tue, 23 Nov 2010 16:14:00 +0000

Outsourcing Leadership - Article - The RFP Pricing Template: A Tool for Provider Selection, Negotiations and Contract Management a2a_linkname="The Spot for ITIL Service Management";a2a_linkurl="http://itsmspot.blogspot.com/";a2a_show_title=1; ↑ Grab this Headline Animator

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

What is Service Availabiltiy?

noreply@blogger.com (Administrator) — Sun, 16 May 2010 15:14:00 +0000

The following is an excerpt from a comment posted on a TechRepublic forum in 2008. The topic, however, remains relevant: By now, we should all be aware that Availabiity should be measured by Service. This means that if there are several systems necessary to deliver a service (email, internet...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

Incident or Service Request?

noreply@blogger.com (Administrator) — Sun, 16 May 2010 14:46:00 +0000

My 2 Cents... We are often asked to conduct small workshops for IT organizations to help Service Desk agents to better understand the differences between Incidents and Service Requests. In most cases, once the differences are explained and a few example are provided, people start to get it....

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

Is your IT Driving Innovation?

noreply@blogger.com (Administrator) — Sun, 18 Apr 2010 01:34:00 +0000

According to MIT Sloan economist and digital-business expert Erik Brynjolfsson in his inteview with MIT Sloan Management Review editor-in-chief Michael S. Hopkins, companies that implement business processes, organizational change, and IT-driven innovation is what ultimately differentiates the...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

Request For Change (RFC) Template

noreply@blogger.com (Administrator) — Sun, 18 Apr 2010 00:37:00 +0000

Download sample Request for Change (RFC) Template from Red Engine Consulting. This is a sample template and should be regarded as such. It is offered here to provide an example of some of the types of information collected and recorded as part of the ITIL Change Management process. Each...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

ITIL Process Implementation 101 - Getting Started

noreply@blogger.com (Administrator) — Sun, 18 Apr 2010 00:05:00 +0000

To get started with any process implementation effort, first determine: What best practices (templates, process descriptions, tools, etc.) are currently available in your organization? What best practices do you need? What processes do you need to be implemented? Where do they fit in the...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

ITIL - Spanish Translations Just Published

noreply@blogger.com (Administrator) — Thu, 08 Apr 2010 15:11:00 +0000

The ITIL Lifecycle Publications consist of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These have all now been translated into various languages. Just published are the Spanish PDF editions: Estrategia del Servicio PDF ISBN...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

How to Measure the Success of Change Management

noreply@blogger.com (Administrator) — Mon, 22 Mar 2010 06:02:00 +0000

The answer is really quite simple. The measure of success of a Change Management process is determined by the number of Incidents that result from a given change. What does this mean? That there is a direct correlation between change and breakdowns in the IT infrastructure. Therefore, when...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

ITIL Tip of the Day!

noreply@blogger.com (Administrator) — Tue, 16 Mar 2010 00:31:00 +0000

When implementing ITIL processes, the importance of selecting the right people to lead the way cannot be understated. In fact, having the right people, with the right skills in the right roles is probably the single greatest contributor to getting the most out of ITIL and Service Management as a...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

Simple Practical and Effecitve ITIL Change Management

noreply@blogger.com (Administrator) — Fri, 26 Feb 2010 21:16:00 +0000

4 Simple and practical tips to starting your ITIL Change Management Process Start by registering all changes - This is simple. Once you have roughly defined what constitutes a change (i.e. vs. service request) for your organization, create an RFC form template to capture basic change details such...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

ITIL Lite: A Road Map to Full or Partial ITIL Implementation

noreply@blogger.com (Administrator) — Thu, 25 Feb 2010 16:54:00 +0000

Author:Malcolm Fry Publisher:TSO (The Stationery Office) 'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation can adopt the whole of ITIL...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

Get Started with ITIL Change Management

noreply@blogger.com (Administrator) — Wed, 24 Feb 2010 22:53:00 +0000

In the absence of a formal Change Management process, changes are usually handled as Service Requests. ITIL, however, clearly distinguishes between the two. In general, Service Requests are routine modifications to front end and/or peripheral IT service components. The components are not usually...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

The Spot for IT Service Management Launches

noreply@blogger.com (Administrator) — Fri, 19 Feb 2010 00:00:00 +0000

This website is dedicated to providing practical advice and information on implementing ITIL. Because most of the experience in implementing Service Management comes from consultants, and is therefore ‘for sale”, much of the information currently available focuses on only the generic. The purpose...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

itSMF USA Fusion 10: Save Now on Registration!

noreply@blogger.com (Administrator) — Fri, 05 Feb 2010 18:57:00 +0000

Strike the right chord with today's technologies: itSMF USA Fusion puts the world of Service Management on center stage. This year’s convention has it all. From best practices, to tips for customizing solutions, to incredible networking, itSMF USA Fusion 10 will help you save money and keep your...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

ITIL Process/System Analysts - For Enterprise Service Desk Transformation Project - San Antonio, TX

noreply@blogger.com (Administrator) — Tue, 19 Jan 2010 19:24:00 +0000

Employment Type: Full Time, Temporary/Contract/Project Expected Duration: 3 Months + for initial assignment - long term possible 4 Openings total Client is a large DoD organization that is interesting in transforming an existing Service Desk operation to an ITIL/best-practices based service desk....

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

10+ Ideas to Jumpstart Your ITIL Processes in 2010

noreply@blogger.com (Administrator) — Tue, 19 Jan 2010 05:59:00 +0000

Get serious about creating a more effective and efficient IT organization. We now have to deliver the same levels of service with fewer resources. There's only one way to do that, process improvement. Use ITIL to your advantage and work smarter by reducing the need for re-work, reducing errors...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

ITSM Portal

noreply@blogger.com (Administrator) — Mon, 07 Dec 2009 22:14:00 +0000

Great ITSM site...Check it out! ↑ Grab this Headline Animator

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

Interesting Development over at ITSMFi

noreply@blogger.com (Administrator) — Mon, 07 Dec 2009 19:42:00 +0000

According to ITSMWatch, itSMFI Chair Sharon Taylor Steps Down citing a desire to concentrate on personal and family commitments. Interesting...we'll keep you posted. ↑ Grab this Headline Animator

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

ITIL V3 Update - Already!

noreply@blogger.com (Administrator) — Mon, 07 Dec 2009 18:57:00 +0000

Looks like V3 is ready for a facelift already: Reasons for change: The need for a new edition has come not only from reviewing the current Issues Log but from wider feedback from the community. The mandate for change has been created as a result of: Reviewing the Change Control LogAdvice from...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

Killing the Goose: The Commercialization of ITIL

noreply@blogger.com (Administrator) — Sun, 26 Jul 2009 03:12:00 +0000

The following is an excerpt from a great ITSMWatch article by David Mainville, of Consulting-Portal on the commercialization of ITIL, V3 in particular. Finally someone said it and decided to write about it. The commercialization of ITIL is making it overly complex, bureaucratic and less effective,...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

Making the Business Case for ITIL

noreply@blogger.com (Administrator) — Mon, 08 Jun 2009 17:17:00 +0000

By Anthony Orr and Erin Casteel ITSMWatch columnists Anthony Orr and Erin Casteel provide seven ways ITIL can help you "tune up" your IT organization: Gain Greater Visibility and Control of ITAchieve Better Integration with Business ObjectivesSharpen Your Focus on Continual Service...

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.

What is Cobit

noreply@blogger.com (Administrator) — Wed, 03 Jun 2009 22:22:00 +0000

Check out this SlideShare Presentation: What is CobitView more Microsoft Word documents from Ben Kalland.

Get frequent updates on the latest Service Managment news and tons of practical suggestions for getting the most out out your ITIL processes.