IT-ProcessMaps.com

New LinkedIn Showcase Page on ITIL and the ITIL Process Map

info@it-processmaps.com (Andrea Kempter) — Sun, 06 Apr 2014 15:10:00 +0200

LinkedIn's "Products & Services" tab will soon be removed from all LinkedIn company pages, to be replaced by "Showcase Pages". So today we switched over and launched a brand-new showcase page on ITIL and the ITIL Process Map.

If you are also on LinkedIn, please check it out - we hope you like it!

» LinkedIn: Showcase Page "ITIL® Process Map"

ITIL Wiki: Are you Searching for a Capacity Plan Template?

info@it-processmaps.com (Andrea Kempter) — Tue, 14 Jan 2014 10:00:00 +0200

If you're looking for a Capacity Plan template you should take a look at this article first:

A Capacity Plan is used to manage the resources required to deliver IT services. The plan contains scenarios for different predictions of business demand ("Business Scenarios"), and costed options to deliver the agreed service level targets.

» Details: The Capacity Plan.

ITIL Wiki: What are the contents of an Incident Record?

info@it-processmaps.com (Andrea Kempter) — Thu, 12 Sep 2013 16:10:00 +0200

An "Incident" is defined as an unplanned interruption or reduction in quality of an IT service. The details of an Incident and its complete history from registration to resolution are recorded in an Incident Record.

» These are the typical contents of an Incident Record: ...

ITIL Wiki: Infographic ITIL Implementation - A Project Guide in 10 Steps

info@it-processmaps.com (Andrea Kempter) — Mon, 01 Jul 2013 14:20:00 +0200

What needs to be considered when planning an ITIL project? How can I assign the available resources in an economical way? Is there a tried and tested approach to implementing ITIL?

The infographic is based on our "ITIL implementation guide" which provides you with valuable information on how to set up and carry out ITIL projects, ITSM projects or ISO20000 initiatives:

» Details: Infographic ITIL Implementation

ITIL Wiki: How to implement ITIL -- Process Implementation and Training

info@it-processmaps.com (Andrea Kempter) — Thu, 27 Jun 2013 16:10:00 +0200

Finally, IT staff receives thorough training in order to be able to apply the new processes in practice. There might be additional training measures at different levels: ...

» Details: Implementing ITIL -- Process Implementation and Training

ITIL Wiki: What People search for in ITIL

info@it-processmaps.com (Andrea Kempter) — Mon, 17 Jun 2013 16:50:00 +0200

We are happy to introduce an enhanced and restructured ITIL Glossary as part of our ITIL Wiki with the most commonly searched ITIL® and IT Service Management (ITSM) phrases.

» Details: The enhanced ITIL Wiki Glossary with the most popular Terms in ITIL and IT Service Management

ITIL Wiki: How to implement ITIL -- Application Systems

info@it-processmaps.com (Andrea Kempter) — Wed, 05 Jun 2013 14:40:00 +0200

If new or changed application systems are needed in order to support the ITIL processes, these must first be procured or developed and implemented.

It is important to take into account functional as well as non-functional aspects when specifying the IT Service Management system requirements...

» Details: Implementing ITIL -- Selection and Implementation of Application Systems

Now in the new channel layout: The ITIL Process Map on YouTube

info@it-processmaps.com (Andrea Kempter) — Sun, 19 May 2013 10:40:00 +0200

Our YouTube channel now presents itself in the recently introduced new and more clearly laid-out design:

The videos present all important facts about the structure, contents and usage of the ITIL Process Map and the ITIL - ISO 20000 Bridge.

Examples from the most widely known ITIL processes - like Service Operation and Incident Management - explain how the ITIL process models, checklists and the RACI matrix can be used in practice to support your ITIL initiative.

We look forward to welcoming you on YouTube!

» Details: YouTube Channel: ITIL Process Map