A minor adjustment has been made in the validation rules for the Support team field of the Configuration Item form. Because of this adjustment, this field is no longer required when the status of [...]
In the past, it could happen that a user would not be able to filter a report in 4me on two specific services if these services were alphabetically far apart. That was because the user might, for [...]
The Automation Rules functionality has been extended with several new operators. These operators have been added to support date and time manipulation. The new operators are: is_monday is_tuesday [...]
4me allows an organization’s internal and external service providers to collaborate seamlessly, while the level of service that each party provides is tracked in real time. The unique features that 4me provides for Service Integration and Management (SIAM) dramatically improve the success of selective outsourcing.
The self service capabilities of 4me make it possible for organizations to offer their employees online support for any type of question, issue or order. 4me makes it easy for all functions that support the core business – such as IT, HR and Finance – to increase their support efficiency and, in turn, improve the productivity of all employees.