Senior Data Analyst, Contingent WorkforceSee experience details
Providing consulting services to small businesses, non-profits, and hedge funds on:
• Business Intelligence Technologies
• Web Development
• Online Strategy
• Competitive Analysis
Lead Analyst, Business Analytics
Lead analyst for a top managed services provider, providing analysis on temporary and contingent labor programs, consulting to the program office, internal clients, and external sponsors.
LEAD ANALYST (July 2015 - October 2017)
Led processes change initiatives in the business analytics team.
Provide consultation across clients on data visualization, warehousing, and interpretation.
Led implementation of Microsoft Power BI, and expanded use of Power Query and Power Pivot.
Established myself as a subject matter expert in Microsoft BI tools and data visualization.
Conducted data validation efforts for data warehousing.
Developed ETL processes for large sets of data.
BUSINESS ANALYST (March 2014 - July 2015)
Managed five accounts across multiple industries: eCommerce, government scientific services, energy, IT staffing, and education.
Responsible for ensuring data accuracy for my clients, both in their overall reporting provided by Allegis and their management of data in their technology solution.
Provide insight on client trends and needs; perform deep-dive research on trends.
Assist with resolution of technology issues the client or program office may experience with their technology partners.
Integrate new data into our technology systems during client expansions.
Work with technology partners to assist the client.
Develop tools for program office and client benefit.
Developed standard training materials for our staff, and standard processes for data reporting.
Implemented new programs for clients, developing new reporting, gathering needs, determining technology assets, and completing data integration.
Recognized for bringing innovative ideas to our clients, streamlining reporting and analytics, and helping to develop standardized practices.
BUSINESS ANALYST (May 2010 - March 2014)
Business analyst for the largest university in the nation, serving a broad student base. Responsible for investigating university processes, finding areas of opportunity, developing new processes for business optimization, reporting on trends, and training staff.
Co-developing CRM applications for student management, including management of SQL servers, deployment of software builds, and collection of user stories.
Development of the reporting for the NICE Call Analytics system, converting voice feedback into actionable information. This tool was used to collect customer sentiment, track down particular calls, provide visibility into impacts of operations changes, and coach employees.
Developing reporting tools to improve data analysis, reduce costs, ensure data integrity, and automate processes.
Automation of customer contact points
Turning customer feedback into business improvement projects, converting detractors to promoters. Competitive analysis, benchmarking our organization's processes with others in our industry.
Product management of internal software and processes.
Training and performance management.
FINANCE COUNSELOR (April 2009 - May 2010)
Assisted students on receiving and managing financial aid.
Encouraged students to get through their degree program while also acting as a realist and advising students of their best options financially.
Worked to ensure financial processes were in compliance with federal regulations and company policies.
Recognized as a leader on my team, assisting managers and peers in processing information, understanding financial aid policies, and developing tools for certification.
Developed new contact techniques, creating greater efficiency in student management.
Developed applications to assist with managing students, resulting in better communication and the ability to recognize trends.
Customer Care Banker
Responsible for providing retail bank customers with outstanding customer service along with cross selling our core product mix as part of an overall experience of world class service.
Resolved the needs of the customers call as well as identified other financial needs upon reviewing the customers total relationship with the bank.
Collaborated with our Project Delivery team as a usability analyst for a new release of Fiserv Aperio for the bank.
Trained other associates in using the company's systems and in bank policies.
Helped find innovative ways to help the bank be productive and provide better service our customers.
Achieved over $40 Million in sales.
Responsible for the direction the number one sports radio show in Arizona, the Gambo and Ash show. Operation of on-air console, airing commercials per program log, screening listener calls for talk programs. Responsible for managing the Arizona emergency alert system. Communicated and worked with show hosts, anchors and producers.
Technical Director / Promotions / Event Manager
Operated the control board for studio and remote programming.
Regulated timing of programs, operated syndicated programming and commercials.
Off-air support of commercial production, dubbing music to hard disk and programming automation computers.
Performed on-air announcements or shifts as assigned.
Took transmitter readings and maintained transmitter logs.
Maintained up to four stations at once
Boosted the image of the stations and its clients through creative promotions, contests, and events.
Cultivated promotional ideas to keep the station in the forefront of listeners minds.
Corroborated with record label reps, promoters, and musicians at concerts and in-studio to make station events run smoothly.
Ran large promotions for the station, such as our appearance at Tempe Music Festival and Tempe Four of July.
Developed relationships with advertising clients and music promoters.
Identified areas for innovation in the station and the company overall, including leading Clear Channel's presentation of HD Radio to our listeners.
Managed a crew of technicians who would execute events.