<!DOCTYPE html>
<html lang="en" dir="ltr" prefix="content: http://purl.org/rss/1.0/modules/content/  dc: http://purl.org/dc/terms/  foaf: http://xmlns.com/foaf/0.1/  og: http://ogp.me/ns#  rdfs: http://www.w3.org/2000/01/rdf-schema#  schema: http://schema.org/  sioc: http://rdfs.org/sioc/ns#  sioct: http://rdfs.org/sioc/types#  skos: http://www.w3.org/2004/02/skos/core#  xsd: http://www.w3.org/2001/XMLSchema# ">
  <head>
    <meta charset="utf-8" />
<meta name="title" content="Westnet Members Webspace End of Life | MyHelp" />
<link rel="canonical" href="http://help.westnet.com.au/westnet-members-webspace-end-life" />
<meta name="description" content="The Westnet Webspace service has reached End of Life." />
<meta name="google-site-verification" content="V9R21w5qZolsBjSjpHXzEDmti1Gq-BqUOx3E7AXXm-s" />
<meta name="Generator" content="Drupal 8 (https://www.drupal.org)" />
<meta name="MobileOptimized" content="width" />
<meta name="HandheldFriendly" content="true" />
<meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no" />
<meta http-equiv="x-ua-compatible" content="ie=edge" />
<link rel="shortcut icon" href="/themes/custom/westnet/favicon.ico" type="image/vnd.microsoft.icon" />
<link rel="revision" href="http://help.westnet.com.au/westnet-members-webspace-end-life" />
<link rel="latest-version" href="http://help.westnet.com.au/node/1630/latest" />
<script src="/sites/default/files/gtm/westnet/google_tag.script.js?r97atr" defer="true"></script>

    <title>Westnet Members Webspace End of Life | MyHelp</title>
    <link rel="stylesheet" media="all" href="/sites/default/files/css/css_jqWfQ2J2ZbdTRX6nStTKMDfQDxUDGbIWZXiNjJOzhZA.css" />
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_uxiXVzMq9BKHKbFS4PrIjVJaHGM1PNpGZLCzPTdMxK4.css" />
<link rel="stylesheet" media="all" href="//stackpath.bootstrapcdn.com/bootstrap/4.1.1/css/bootstrap.min.css" />
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_7_VvwG5BQ19J0RuUiDzAviSCfAMSJV7te6Gn5GyPA04.css" />
<link rel="stylesheet" media="all" href="//use.fontawesome.com/releases/v5.13.0/css/all.css" />
<link rel="stylesheet" media="all" href="/sites/default/files/css/css_w4Oq3ksgNRoLi-65F64Gm0hWFSdeRy1K2zmAe4-6KrM.css" />
<link rel="stylesheet" media="print" href="/sites/default/files/css/css_Y4H_4BqmgyCtG7E7YdseTs2qvy9C34c51kBamDdgark.css" />

    
<!--[if lte IE 8]>
<script src="/sites/default/files/js/js_VtafjXmRvoUgAzqzYTA3Wrjkx9wcWhjP0G4ZnnqRamA.js"></script>
<![endif]-->

<!--[if lte IE 8]>
<script src="/modules/contrib/respondjs/lib/respond.min.js?v=1.4.2"></script>
<![endif]-->

  </head>
  <body class="layout-no-sidebars page-node-1630 path-node node--type-iihelp-basic-contents">
    <a href="#main-content" class="visually-hidden focusable skip-link">
      Skip to main content
    </a>
    <noscript aria-hidden="true"><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-8TV35" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>
      <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas>
    <div id="page-wrapper">
  <div id="page">
    <header id="header" class="header" role="banner" aria-label="Site header">
                        <nav class="navbar" id="navbar-top">
                        
                <section class="container region region-top-header">
          <a href="http://www.westnet.com.au" title="Home" rel="home" class="navbar-brand">
              <img src="/sites/default/files/color/westnet-decf1c1f/logo.svg" alt="Home" class="img-fluid d-inline-block align-top" />
            
    </a>
    <nav role="navigation" aria-labelledby="block-westnet-sitelinks-menu" id="block-westnet-sitelinks" class="settings-tray-editable block block-menu navigation menu--site-links" data-drupal-settingstray="editable">
            
  <h2 class="sr-only" id="block-westnet-sitelinks-menu">Site links</h2>
  

        
              <ul class="clearfix nav">
                    <li class="nav-item">
                <a href="https://www.westnet.com.au/home/" class="nav-link nav-link-https--wwwwestnetcomau-home-">Residential</a>
              </li>
                <li class="nav-item">
                <a href="https://www.westnet.com.au/business/home/" class="nav-link nav-link-https--wwwwestnetcomau-business-home-">Business</a>
              </li>
                <li class="nav-item">
                <a href="https://www.westnet.com.au/customers/" class="nav-link nav-link-https--wwwwestnetcomau-customers-">Customers</a>
              </li>
        </ul>
  


  </nav>
<div id="block-westnet-headertel" class="settings-tray-editable block block-block-content block-block-contentbbb01f58-f0d6-418b-8a53-9c2c7965f8c2" data-drupal-settingstray="editable">
  
    
      <div class="content">
      
            <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><div>Sales: 13 19 17</div>

<div>Support: 1300 786 068</div>
</div>
      
    </div>
  </div>
<nav role="navigation" aria-labelledby="block-westnet-quicklinks-menu" id="block-westnet-quicklinks" class="settings-tray-editable block block-menu navigation menu--quick-links" data-drupal-settingstray="editable">
            
  <h2 class="sr-only" id="block-westnet-quicklinks-menu">Quick links</h2>
  

        
              <ul class="clearfix nav">
                    <li class="nav-item">
                <a href="https://webmail.westnet.com.au/" class="nav-link nav-link-https--webmailwestnetcomau-">Webmail</a>
              </li>
                <li class="nav-item">
                <a href="https://myaccount3.westnet.com.au/" class="nav-link nav-link-https--myaccount3westnetcomau-">MyAccount</a>
              </li>
        </ul>
  


  </nav>

  </section>

                                  </nav>
                <nav class="navbar navbar-expand-lg" id="navbar-main">
                      
                          <button class="navbar-toggler navbar-toggler-right" type="button" data-toggle="collapse" data-target="#CollapsingNavbar" aria-controls="CollapsingNavbar" aria-expanded="false" aria-label="Toggle navigation"><span class="navbar-toggler-icon"></span></button>
              <div class="collapse navbar-collapse justify-content-end" id="CollapsingNavbar">
                
                                  <div class="form-inline navbar-form justify-content-end">
                      <section class="row region region-header-form">
    <div data-drupal-messages-fallback class="hidden"></div>

  </section>

                  </div>
                	          </div>
                                          </nav>
          </header>
          <div class="highlighted">
        <aside class="container-fluid section clearfix" role="complementary">
            <div id="block-myhelpsitewidebanner" class="settings-tray-editable block block-block-content block-block-content93bd19ae-f574-42a0-8bb8-294456ad48c9" data-drupal-settingstray="editable">
  
    
      <div class="content">
      
            <div class="clearfix text-formatted field field--name-field-code field--type-text-long field--label-hidden field__item"><img alt="MyHelp banner" src="/sites/default/files/media/images/section-banner-westnet.png" />
<div class="container">
<p>MyHelp</p>
</div></div>
      
    </div>
  </div>


        </aside>
      </div>
            <div id="main-wrapper" class="layout-main-wrapper clearfix">
              <div id="main" class="container-fluid">
            <nav role="navigation" aria-labelledby="block-myhelpmenu-menu" id="block-myhelpmenu" class="settings-tray-editable block block-menu navigation menu--myhelp-menu" data-drupal-settingstray="editable">
            
  <h2 class="sr-only" id="block-myhelpmenu-menu">MyHelp Menu</h2>
  

        <div id="myhelp-navigation" class="myhelp-navigation">
        
                        
     <ul>
                                    <li class="nav-item menu-item--expanded has-children menu-level-0">
                                <span class="nav-link">Accounts &amp; Billing</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Payments &amp; Invoices</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/n/how-pay-invoice-myaccount" class="nav-link" data-drupal-link-system-path="node/1414">Pay my invoice</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/n/how-update-your-payment-details-myaccount" class="nav-link" data-drupal-link-system-path="node/1519">Update my payment details</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/n/understanding-charges-payment-dates" class="nav-link" data-drupal-link-system-path="node/1461">Understanding charges &amp; payment dates</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/what-happens-if-i-cannot-pay-my-invoice-time" class="nav-link" data-drupal-link-system-path="node/1480">Invoice extension</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/n/understanding-your-invoice" class="nav-link" data-drupal-link-system-path="node/1371">Understand my invoice</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/financial-hardship-policy" class="nav-link" data-drupal-link-system-path="node/1521">Financial hardship</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/n/viewing-invoices-myaccount" class="nav-link" data-drupal-link-system-path="node/1417">Download invoice</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Username &amp; Password</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="https://myaccount3.westnet.com.au/login/lostpassword" class="nav-link">Forgotten password?</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/n/change-your-broadband-account-password-myaccount" class="nav-link" data-drupal-link-system-path="node/1513">Change password</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="https://myaccount3.westnet.com.au/login/lostpassword" class="nav-link">Forgotten username?</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Manage my account</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/n/how-update-your-contact-details-myaccount" class="nav-link" data-drupal-link-system-path="node/1413">Update contact details</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/complaint-handling-policy" class="nav-link" data-drupal-link-system-path="node/1319">Complaints</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/cancel-or-close-your-westnet-account" class="nav-link" data-drupal-link-system-path="node/1464">Cancel or close my account</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/how-check-your-modem-delivery-status" class="nav-link" data-drupal-link-system-path="node/1416">Track my delivery</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/transfer-ownership-your-westnet-account" class="nav-link" data-drupal-link-system-path="node/1463">Change account ownership</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/changing-contact-preferences-myaccount" class="nav-link" data-drupal-link-system-path="node/1583">Update contact preferences</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/n/introduction-myaccount" class="nav-link" data-drupal-link-system-path="node/1412">Using MyAccount</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Manage my services</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/n/changing-your-broadband-plan-myaccount" class="nav-link" data-drupal-link-system-path="node/1314">Change my broadband plan</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/relocations-faq" class="nav-link" data-drupal-link-system-path="node/1552">Move house</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/n/checking-your-data-usage-myaccount" class="nav-link" data-drupal-link-system-path="node/1310">View broadband usage</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/changing-your-mobile-plan-myaccount" class="nav-link" data-drupal-link-system-path="node/1418">Change my mobile plan</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/n/rescheduling-your-nbn-connection-myaccount" class="nav-link" data-drupal-link-system-path="node/1315">Reschedule an NBN appointment</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/checking-your-mobile-usage-myaccount" class="nav-link" data-drupal-link-system-path="node/1419">View mobile usage</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Safety &amp; Security</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/security-information" class="nav-link" data-drupal-link-system-path="node/1611">Security information</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/protecting-your-personal-information" class="nav-link" data-drupal-link-system-path="node/1620">Data protection</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/scams-and-hoaxes" class="nav-link" data-drupal-link-system-path="node/1526">Scams and Hoaxes</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/fraud-assistance" class="nav-link" data-drupal-link-system-path="node/1525">Fraud Assistance</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/unwanted-phone-calls" class="nav-link" data-drupal-link-system-path="node/1308">Unwanted communication</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/westnet-phone-numbers" class="nav-link" data-drupal-link-system-path="node/1638">Westnet phone numbers</a>
                            </li>
            </ul>
        
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-0">
                                <span class="nav-link">Broadband</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">NBN®</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-item--expanded has-children menu-level-2">
                                <span class="nav-link">FTTP</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-3">
                                <a href="/set-nbn-fttp" class="nav-link" data-drupal-link-system-path="node/1550">Set up Westnet Modem</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-fttp-speed-issues" class="nav-link" data-drupal-link-system-path="node/1407">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-fttp-no-connection" class="nav-link" data-drupal-link-system-path="node/1442">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-fttp-dropouts" class="nav-link" data-drupal-link-system-path="node/1401">My internet is dropping out</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/nbn-frequently-asked-questions" class="nav-link" data-drupal-link-system-path="node/1502">FAQ</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                <span class="nav-link">FTTC</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-3">
                                <a href="/set-nbn-fttc" class="nav-link" data-drupal-link-system-path="node/1547">Set up Westnet Modem</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-fttc-speed-issues" class="nav-link" data-drupal-link-system-path="node/1406">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-fttc-no-connection" class="nav-link" data-drupal-link-system-path="node/1397">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-fttc-dropouts" class="nav-link" data-drupal-link-system-path="node/1400">My internet is dropping out</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/nbn-frequently-asked-questions" class="nav-link" data-drupal-link-system-path="node/1502">FAQ</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                <span class="nav-link">FTTB/N</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-3">
                                <a href="/set-nbn-fttbn" class="nav-link" data-drupal-link-system-path="node/1546">Set up Westnet Modem</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-fttbfttn-speed-issues" class="nav-link" data-drupal-link-system-path="node/1405">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-fttbfttn-no-connection" class="nav-link" data-drupal-link-system-path="node/1443">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-fttbfttn-dropouts" class="nav-link" data-drupal-link-system-path="node/1399">My internet is dropping out</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/nbn-frequently-asked-questions" class="nav-link" data-drupal-link-system-path="node/1502">FAQ</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                <span class="nav-link">HFC</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-3">
                                <a href="/nbn-frequently-asked-questions" class="nav-link" data-drupal-link-system-path="node/1502">FAQ</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-hfc-speed-issues" class="nav-link" data-drupal-link-system-path="node/1408">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-hfc-dropouts" class="nav-link" data-drupal-link-system-path="node/1402">My internet is dropping out</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-hfc-no-connection" class="nav-link" data-drupal-link-system-path="node/1444">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/set-nbn-hfc" class="nav-link" data-drupal-link-system-path="node/1548">Set up Westnet Modem</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                <span class="nav-link">Wireless</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-3">
                                <a href="/set-nbn-wireless" class="nav-link" data-drupal-link-system-path="node/1549">Set up Westnet Modem</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-wireless-speed-issues" class="nav-link" data-drupal-link-system-path="node/1409">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-wireless-no-connection" class="nav-link" data-drupal-link-system-path="node/1445">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-wireless-dropouts" class="nav-link" data-drupal-link-system-path="node/1403">My internet is dropping out</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/nbn-frequently-asked-questions" class="nav-link" data-drupal-link-system-path="node/1502">FAQ</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                <span class="nav-link">Satellite</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-3">
                                <a href="/set-nbn-satellite" class="nav-link" data-drupal-link-system-path="node/1532">Set up Westnet Modem</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-satellite-speed-issues" class="nav-link" data-drupal-link-system-path="node/1410">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-satellite-no-connection" class="nav-link" data-drupal-link-system-path="node/1398">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-nbn-satellite-dropouts" class="nav-link" data-drupal-link-system-path="node/1404">My internet is dropping out</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/nbn-satellite-faq" class="nav-link" data-drupal-link-system-path="node/1328">FAQ</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/unsure-which-nbn-technology" class="use-ajax nav-link" data-dialog-type="modal" data-dialog-options="{&quot;height&quot;:&quot;300&quot;,&quot;width&quot;:&quot;600&quot;}" data-drupal-link-system-path="node/1563">Unsure which NBN technology?</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">5G Home Broadband</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/set-5g-home-broadband" class="nav-link" data-drupal-link-system-path="node/1585">How to set up</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-5g-home-broadband-speed-issues" class="nav-link" data-drupal-link-system-path="node/1600">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-5g-home-broadband-no-connection" class="nav-link" data-drupal-link-system-path="node/1599">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/factors-affecting-fixed-wireless-broadband-speed" class="nav-link" data-drupal-link-system-path="node/1517">Factors affecting speed</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span title="Home Wireless guides" class="nav-link">Home Wireless Broadband</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/set-home-wireless-broadband" class="nav-link" data-drupal-link-system-path="node/1527">How to set up</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-home-wireless-broadband-speed-issues" class="nav-link" data-drupal-link-system-path="node/1510">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-home-wireless-broadband-no-connection" class="nav-link" data-drupal-link-system-path="node/1509">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/home-wireless-broadband-faq" class="nav-link" data-drupal-link-system-path="node/1561">FAQ</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">ULTRA Broadband (VDSL/Cable)</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-item--expanded has-children menu-level-2">
                                <span class="nav-link">VDSL2  in Canberra</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-3">
                                <a href="/set-ultra-vdsl2-broadband" class="nav-link" data-drupal-link-system-path="node/1489">How to set up</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-ultra-vdsl2-speed-issues" class="nav-link" data-drupal-link-system-path="node/1458">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-vdsl2-no-connection" class="nav-link" data-drupal-link-system-path="node/1456">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-ultra-vdsl2-dropouts" class="nav-link" data-drupal-link-system-path="node/1457">My internet is dropping out</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                <span class="nav-link">Cable in Ballarat &amp; Mildura &amp; Geelong</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-3">
                                <a href="/set-ultra-broadband-cable" class="nav-link" data-drupal-link-system-path="node/1490">How to set up</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-ultra-cable-speed-issues" class="nav-link" data-drupal-link-system-path="node/1453">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-ultra-cable-no-connection" class="nav-link" data-drupal-link-system-path="node/1451">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-ultra-cable-dropouts" class="nav-link" data-drupal-link-system-path="node/1452">My internet is dropping out</a>
                            </li>
            </ul>
        
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Other Broadband</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-item--expanded has-children menu-level-2">
                                <span class="nav-link">ADSL2+</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-3">
                                <a href="/set-adsl" class="nav-link" data-drupal-link-system-path="node/1493">How to set up</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-adsl-speed-issues" class="nav-link" data-drupal-link-system-path="node/1446">My connection speed is slow</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-adsl-no-connection" class="nav-link" data-drupal-link-system-path="node/1447">My internet is offline</a>
                            </li>
                                <li class="nav-item menu-level-3">
                                <a href="/troubleshooting-adsl-dropouts" class="nav-link" data-drupal-link-system-path="node/1448">My internet is dropping out</a>
                            </li>
            </ul>
        
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">WiFi</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/connect-wifi" class="nav-link" data-drupal-link-system-path="node/1582">Connect to WiFi</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/improving-wifi-signal" class="nav-link" data-drupal-link-system-path="node/1438">Improve WiFi signal strength</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-wifi-network-no-connection" class="nav-link" data-drupal-link-system-path="node/1392">WiFi connection offline</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-wifi-network-dropouts" class="nav-link" data-drupal-link-system-path="node/1393">WiFi connection dropouts</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-wifi-speed-issues" class="nav-link" data-drupal-link-system-path="node/1394">WiFi speed issues</a>
                            </li>
            </ul>
        
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-0">
                                <span class="nav-link">Phone &amp; Mobile</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Mobile</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/activate-your-mobile-sim" class="nav-link" data-drupal-link-system-path="node/1504">Activate SIM</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/top-your-mobile-prepaid-balance-myaccount" class="nav-link" data-drupal-link-system-path="node/1420">Top up prepaid balance</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/mobile-voice-features" class="nav-link" data-drupal-link-system-path="node/1492">Mobile service features</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/checking-your-mobile-usage-myaccount" class="nav-link" data-drupal-link-system-path="node/1419">Check usage</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/changing-your-mobile-plan-myaccount" class="nav-link" data-drupal-link-system-path="node/1418">Change plan</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-mobile-voice-no-coverage" class="nav-link" data-drupal-link-system-path="node/1429">No mobile coverage</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-mobile-voice-cannot-send-sms-or-mms" class="nav-link" data-drupal-link-system-path="node/1430">Can&#039;t send/receive SMS/MMS</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/sim-errors-and-finding-your-puk-code" class="nav-link" data-drupal-link-system-path="node/1540">Finding your PUK code</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/mobile-international-roaming-feature" class="nav-link" data-drupal-link-system-path="node/1491">Roaming</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/sim-sizes-and-replacements" class="nav-link" data-drupal-link-system-path="node/1423">Lost and stolen SIM cards</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span title="NBN Phone &amp; Netphone" class="nav-link">NBN Phone &amp; Netphone</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/netphone-voip-settings" class="nav-link" data-drupal-link-system-path="node/1343">Setup guide</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/n/nbn-phone-and-netphone-features-guide" class="nav-link" data-drupal-link-system-path="node/1460">Phone features</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-outgoing-calls-nbn-phone-netphone" class="nav-link" data-drupal-link-system-path="node/1387">Issues making calls</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-incoming-calls-nbn-phone-netphone" class="nav-link" data-drupal-link-system-path="node/1388">Issues receiving calls</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-netphone-voip-call-dropouts" class="nav-link" data-drupal-link-system-path="node/1305">Call dropouts</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">NBN Fibre Phone (FTTP only)</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/nbn-fibre-phone-setup" class="nav-link" data-drupal-link-system-path="node/1346">Setup guide</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/n/nbn-fibre-phone-features" class="nav-link" data-drupal-link-system-path="node/1345">Fibre Phone features</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-fibre-phone-cannot-make-or-receive-calls" class="nav-link" data-drupal-link-system-path="node/1389">Can&#039;t make or receive calls</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-fibre-phone-call-dropouts" class="nav-link" data-drupal-link-system-path="node/1390">Call dropouts</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/maintaining-and-replacing-your-backup-battery-nbn-fibre-phone" class="nav-link" data-drupal-link-system-path="node/1374">Replacing backup battery</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Landline Home Phone</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/home-phone-setup-and-correctly-filtering-your-hardware" class="nav-link" data-drupal-link-system-path="node/1350">Setup guide</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/home-phone-standard-and-optional-features" class="nav-link" data-drupal-link-system-path="node/1299">Home Phone features</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-home-phone-no-dial-tone" class="nav-link" data-drupal-link-system-path="node/1384">Can&#039;t make/receive calls</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-home-phone-line-noise" class="nav-link" data-drupal-link-system-path="node/1385">Line noise</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-home-phone-call-dropouts" class="nav-link" data-drupal-link-system-path="node/1386">Call dropouts</a>
                            </li>
            </ul>
        
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-0">
                                <span class="nav-link">Fetch</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Setup Guides</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/set-fetch-set-top-box" class="nav-link" data-drupal-link-system-path="node/1333">Fetch Mini &amp; Mighty</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/programming-fetch-remote" class="nav-link" data-drupal-link-system-path="node/1334">Fetch remote</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/fetch-channel-scan" class="nav-link" data-drupal-link-system-path="node/1309">Channel scan</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/wireless-bridge-setup-and-pairing" class="nav-link" data-drupal-link-system-path="node/1306">Wireless bridges</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/changing-parental-pin-fetch-mini-mighty" class="nav-link" data-drupal-link-system-path="node/1373">Change parental PIN</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Billing</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/managing-fetch-subscriptions" class="nav-link" data-drupal-link-system-path="node/1339">Change subscription</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Troubleshooting</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-fetch-no-subscription-channels" class="nav-link" data-drupal-link-system-path="node/1379">No Subscription channels</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-fetch-no-free-air-channels" class="nav-link" data-drupal-link-system-path="node/1380">No Free to Air channels</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-fetch-tv-stuttering-or-freezing" class="nav-link" data-drupal-link-system-path="node/1382">Video stuttering or freezing</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/fetch-troubleshoot-hardware-issues" class="nav-link" data-drupal-link-system-path="node/1375">Fetch box issues</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/troubleshooting-fetch-remote-control" class="nav-link" data-drupal-link-system-path="node/1381">Fetch remote issues</a>
                            </li>
            </ul>
        
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-0">
                                <span class="nav-link">Email &amp; Hosting</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span title="Email Migration" class="nav-link">Email Migration</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/westnet-email-messaging-company" title="Westnet email addresses are moving to The Messaging Company" class="nav-link" data-drupal-link-system-path="node/1505">Westnet email addresses are moving to The Messaging Company</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Email Setup Guides</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/email-setup-windows-10-mail" class="nav-link" data-drupal-link-system-path="node/1307">Windows 10</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/email-setup-iphone-and-ipad" class="nav-link" data-drupal-link-system-path="node/1478">iPhone/iPad </a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/email-setup-gmail-android-os" class="nav-link" data-drupal-link-system-path="node/1340">Gmail on Android</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/email-setup-samsung-android-os" class="nav-link" data-drupal-link-system-path="node/1372">Android Email</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/email-setup-mac-mail" class="nav-link" data-drupal-link-system-path="node/1479">Mac OSX</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/email-setup-outlook-365" class="nav-link" data-drupal-link-system-path="node/1529">Outlook 365</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/email-setup-outlook-2016" class="nav-link" data-drupal-link-system-path="node/1528">Outlook 2016</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/westnet-email-settings" class="nav-link" data-drupal-link-system-path="node/1477">Other settings</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Email Troubleshooting</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/n/cannot-receive-email" class="nav-link" data-drupal-link-system-path="node/1499">Cannot receive email</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/cannot-send-email" class="nav-link" data-drupal-link-system-path="node/1391">Cannot send email</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/receiving-spam-emails" class="nav-link" data-drupal-link-system-path="node/1329">Spam email</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/compromised-email-accounts" class="nav-link" data-drupal-link-system-path="node/1331">Compromised email account</a>
                            </li>
                                <li class="nav-item menu-level-2">
                                <a href="/mailbox-size-limit-exceeded" class="nav-link" data-drupal-link-system-path="node/1518">Mailbox size limit exceeded</a>
                            </li>
            </ul>
        
                            </li>
                                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                <span class="nav-link">Westnet Webmail</span>
                                                    
         <ul class="menu">
                                        <li class="nav-item menu-level-2">
                                <a href="/westnet-webmail-tutorial" class="nav-link" data-drupal-link-system-path="node/1539">Webmail guides</a>
                            </li>
            </ul>
        
                            </li>
            </ul>
        
                            </li>
            </ul>
        

    </div>
<div class="myhelp-navigation-desktop">
        
        <div class="items">
                    
            
                                        

                        
            <ul class="nav ">

                            
                <li class="nav-item menu-item--expanded has-children menu-level-0">
                                        <span class="nav-link">Accounts &amp; Billing</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Payments &amp; Invoices</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/how-pay-invoice-myaccount" class="nav-link" data-drupal-link-system-path="node/1414">Pay my invoice</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/how-update-your-payment-details-myaccount" class="nav-link" data-drupal-link-system-path="node/1519">Update my payment details</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/understanding-charges-payment-dates" class="nav-link" data-drupal-link-system-path="node/1461">Understanding charges &amp; payment dates</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/what-happens-if-i-cannot-pay-my-invoice-time" class="nav-link" data-drupal-link-system-path="node/1480">Invoice extension</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/understanding-your-invoice" class="nav-link" data-drupal-link-system-path="node/1371">Understand my invoice</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/financial-hardship-policy" class="nav-link" data-drupal-link-system-path="node/1521">Financial hardship</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/viewing-invoices-myaccount" class="nav-link" data-drupal-link-system-path="node/1417">Download invoice</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Username &amp; Password</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="https://myaccount3.westnet.com.au/login/lostpassword" class="nav-link">Forgotten password?</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/change-your-broadband-account-password-myaccount" class="nav-link" data-drupal-link-system-path="node/1513">Change password</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="https://myaccount3.westnet.com.au/login/lostpassword" class="nav-link">Forgotten username?</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Manage my account</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/how-update-your-contact-details-myaccount" class="nav-link" data-drupal-link-system-path="node/1413">Update contact details</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/complaint-handling-policy" class="nav-link" data-drupal-link-system-path="node/1319">Complaints</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/cancel-or-close-your-westnet-account" class="nav-link" data-drupal-link-system-path="node/1464">Cancel or close my account</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/how-check-your-modem-delivery-status" class="nav-link" data-drupal-link-system-path="node/1416">Track my delivery</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/transfer-ownership-your-westnet-account" class="nav-link" data-drupal-link-system-path="node/1463">Change account ownership</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/changing-contact-preferences-myaccount" class="nav-link" data-drupal-link-system-path="node/1583">Update contact preferences</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/introduction-myaccount" class="nav-link" data-drupal-link-system-path="node/1412">Using MyAccount</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Manage my services</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/changing-your-broadband-plan-myaccount" class="nav-link" data-drupal-link-system-path="node/1314">Change my broadband plan</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/relocations-faq" class="nav-link" data-drupal-link-system-path="node/1552">Move house</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/checking-your-data-usage-myaccount" class="nav-link" data-drupal-link-system-path="node/1310">View broadband usage</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/changing-your-mobile-plan-myaccount" class="nav-link" data-drupal-link-system-path="node/1418">Change my mobile plan</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/rescheduling-your-nbn-connection-myaccount" class="nav-link" data-drupal-link-system-path="node/1315">Reschedule an NBN appointment</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/checking-your-mobile-usage-myaccount" class="nav-link" data-drupal-link-system-path="node/1419">View mobile usage</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Safety &amp; Security</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/security-information" class="nav-link" data-drupal-link-system-path="node/1611">Security information</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/protecting-your-personal-information" class="nav-link" data-drupal-link-system-path="node/1620">Data protection</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/scams-and-hoaxes" class="nav-link" data-drupal-link-system-path="node/1526">Scams and Hoaxes</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/fraud-assistance" class="nav-link" data-drupal-link-system-path="node/1525">Fraud Assistance</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/unwanted-phone-calls" class="nav-link" data-drupal-link-system-path="node/1308">Unwanted communication</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/westnet-phone-numbers" class="nav-link" data-drupal-link-system-path="node/1638">Westnet phone numbers</a>
                                    </li>
                        </ul>
            
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-0">
                                        <span class="nav-link">Broadband</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">NBN®</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                        <span class="nav-link">FTTP</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-level-3">
                                        <a href="/set-nbn-fttp" class="nav-link" data-drupal-link-system-path="node/1550">Set up Westnet Modem</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-fttp-speed-issues" class="nav-link" data-drupal-link-system-path="node/1407">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-fttp-no-connection" class="nav-link" data-drupal-link-system-path="node/1442">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-fttp-dropouts" class="nav-link" data-drupal-link-system-path="node/1401">My internet is dropping out</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/nbn-frequently-asked-questions" class="nav-link" data-drupal-link-system-path="node/1502">FAQ</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                        <span class="nav-link">FTTC</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-level-3">
                                        <a href="/set-nbn-fttc" class="nav-link" data-drupal-link-system-path="node/1547">Set up Westnet Modem</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-fttc-speed-issues" class="nav-link" data-drupal-link-system-path="node/1406">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-fttc-no-connection" class="nav-link" data-drupal-link-system-path="node/1397">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-fttc-dropouts" class="nav-link" data-drupal-link-system-path="node/1400">My internet is dropping out</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/nbn-frequently-asked-questions" class="nav-link" data-drupal-link-system-path="node/1502">FAQ</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                        <span class="nav-link">FTTB/N</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-level-3">
                                        <a href="/set-nbn-fttbn" class="nav-link" data-drupal-link-system-path="node/1546">Set up Westnet Modem</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-fttbfttn-speed-issues" class="nav-link" data-drupal-link-system-path="node/1405">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-fttbfttn-no-connection" class="nav-link" data-drupal-link-system-path="node/1443">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-fttbfttn-dropouts" class="nav-link" data-drupal-link-system-path="node/1399">My internet is dropping out</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/nbn-frequently-asked-questions" class="nav-link" data-drupal-link-system-path="node/1502">FAQ</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                        <span class="nav-link">HFC</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-level-3">
                                        <a href="/nbn-frequently-asked-questions" class="nav-link" data-drupal-link-system-path="node/1502">FAQ</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-hfc-speed-issues" class="nav-link" data-drupal-link-system-path="node/1408">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-hfc-dropouts" class="nav-link" data-drupal-link-system-path="node/1402">My internet is dropping out</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-hfc-no-connection" class="nav-link" data-drupal-link-system-path="node/1444">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/set-nbn-hfc" class="nav-link" data-drupal-link-system-path="node/1548">Set up Westnet Modem</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                        <span class="nav-link">Wireless</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-level-3">
                                        <a href="/set-nbn-wireless" class="nav-link" data-drupal-link-system-path="node/1549">Set up Westnet Modem</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-wireless-speed-issues" class="nav-link" data-drupal-link-system-path="node/1409">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-wireless-no-connection" class="nav-link" data-drupal-link-system-path="node/1445">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-wireless-dropouts" class="nav-link" data-drupal-link-system-path="node/1403">My internet is dropping out</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/nbn-frequently-asked-questions" class="nav-link" data-drupal-link-system-path="node/1502">FAQ</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                        <span class="nav-link">Satellite</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-level-3">
                                        <a href="/set-nbn-satellite" class="nav-link" data-drupal-link-system-path="node/1532">Set up Westnet Modem</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-satellite-speed-issues" class="nav-link" data-drupal-link-system-path="node/1410">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-satellite-no-connection" class="nav-link" data-drupal-link-system-path="node/1398">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-nbn-satellite-dropouts" class="nav-link" data-drupal-link-system-path="node/1404">My internet is dropping out</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/nbn-satellite-faq" class="nav-link" data-drupal-link-system-path="node/1328">FAQ</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/unsure-which-nbn-technology" class="use-ajax nav-link" data-dialog-type="modal" data-dialog-options="{&quot;height&quot;:&quot;300&quot;,&quot;width&quot;:&quot;600&quot;}" data-drupal-link-system-path="node/1563">Unsure which NBN technology?</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">5G Home Broadband</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/set-5g-home-broadband" class="nav-link" data-drupal-link-system-path="node/1585">How to set up</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-5g-home-broadband-speed-issues" class="nav-link" data-drupal-link-system-path="node/1600">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-5g-home-broadband-no-connection" class="nav-link" data-drupal-link-system-path="node/1599">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/factors-affecting-fixed-wireless-broadband-speed" class="nav-link" data-drupal-link-system-path="node/1517">Factors affecting speed</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span title="Home Wireless guides" class="nav-link">Home Wireless Broadband</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/set-home-wireless-broadband" class="nav-link" data-drupal-link-system-path="node/1527">How to set up</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-home-wireless-broadband-speed-issues" class="nav-link" data-drupal-link-system-path="node/1510">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-home-wireless-broadband-no-connection" class="nav-link" data-drupal-link-system-path="node/1509">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/home-wireless-broadband-faq" class="nav-link" data-drupal-link-system-path="node/1561">FAQ</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">ULTRA Broadband (VDSL/Cable)</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                        <span class="nav-link">VDSL2  in Canberra</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-level-3">
                                        <a href="/set-ultra-vdsl2-broadband" class="nav-link" data-drupal-link-system-path="node/1489">How to set up</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-ultra-vdsl2-speed-issues" class="nav-link" data-drupal-link-system-path="node/1458">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-vdsl2-no-connection" class="nav-link" data-drupal-link-system-path="node/1456">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-ultra-vdsl2-dropouts" class="nav-link" data-drupal-link-system-path="node/1457">My internet is dropping out</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                        <span class="nav-link">Cable in Ballarat &amp; Mildura &amp; Geelong</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-level-3">
                                        <a href="/set-ultra-broadband-cable" class="nav-link" data-drupal-link-system-path="node/1490">How to set up</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-ultra-cable-speed-issues" class="nav-link" data-drupal-link-system-path="node/1453">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-ultra-cable-no-connection" class="nav-link" data-drupal-link-system-path="node/1451">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-ultra-cable-dropouts" class="nav-link" data-drupal-link-system-path="node/1452">My internet is dropping out</a>
                                    </li>
                        </ul>
            
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Other Broadband</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-item--expanded has-children menu-level-2">
                                        <span class="nav-link">ADSL2+</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-level-3">
                                        <a href="/set-adsl" class="nav-link" data-drupal-link-system-path="node/1493">How to set up</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-adsl-speed-issues" class="nav-link" data-drupal-link-system-path="node/1446">My connection speed is slow</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-adsl-no-connection" class="nav-link" data-drupal-link-system-path="node/1447">My internet is offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-3">
                                        <a href="/troubleshooting-adsl-dropouts" class="nav-link" data-drupal-link-system-path="node/1448">My internet is dropping out</a>
                                    </li>
                        </ul>
            
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">WiFi</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/connect-wifi" class="nav-link" data-drupal-link-system-path="node/1582">Connect to WiFi</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/improving-wifi-signal" class="nav-link" data-drupal-link-system-path="node/1438">Improve WiFi signal strength</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-wifi-network-no-connection" class="nav-link" data-drupal-link-system-path="node/1392">WiFi connection offline</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-wifi-network-dropouts" class="nav-link" data-drupal-link-system-path="node/1393">WiFi connection dropouts</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-wifi-speed-issues" class="nav-link" data-drupal-link-system-path="node/1394">WiFi speed issues</a>
                                    </li>
                        </ul>
            
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-0">
                                        <span class="nav-link">Phone &amp; Mobile</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Mobile</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/activate-your-mobile-sim" class="nav-link" data-drupal-link-system-path="node/1504">Activate SIM</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/top-your-mobile-prepaid-balance-myaccount" class="nav-link" data-drupal-link-system-path="node/1420">Top up prepaid balance</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/mobile-voice-features" class="nav-link" data-drupal-link-system-path="node/1492">Mobile service features</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/checking-your-mobile-usage-myaccount" class="nav-link" data-drupal-link-system-path="node/1419">Check usage</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/changing-your-mobile-plan-myaccount" class="nav-link" data-drupal-link-system-path="node/1418">Change plan</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-mobile-voice-no-coverage" class="nav-link" data-drupal-link-system-path="node/1429">No mobile coverage</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-mobile-voice-cannot-send-sms-or-mms" class="nav-link" data-drupal-link-system-path="node/1430">Can&#039;t send/receive SMS/MMS</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/sim-errors-and-finding-your-puk-code" class="nav-link" data-drupal-link-system-path="node/1540">Finding your PUK code</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/mobile-international-roaming-feature" class="nav-link" data-drupal-link-system-path="node/1491">Roaming</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/sim-sizes-and-replacements" class="nav-link" data-drupal-link-system-path="node/1423">Lost and stolen SIM cards</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span title="NBN Phone &amp; Netphone" class="nav-link">NBN Phone &amp; Netphone</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/netphone-voip-settings" class="nav-link" data-drupal-link-system-path="node/1343">Setup guide</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/nbn-phone-and-netphone-features-guide" class="nav-link" data-drupal-link-system-path="node/1460">Phone features</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-outgoing-calls-nbn-phone-netphone" class="nav-link" data-drupal-link-system-path="node/1387">Issues making calls</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-incoming-calls-nbn-phone-netphone" class="nav-link" data-drupal-link-system-path="node/1388">Issues receiving calls</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-netphone-voip-call-dropouts" class="nav-link" data-drupal-link-system-path="node/1305">Call dropouts</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">NBN Fibre Phone (FTTP only)</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/nbn-fibre-phone-setup" class="nav-link" data-drupal-link-system-path="node/1346">Setup guide</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/nbn-fibre-phone-features" class="nav-link" data-drupal-link-system-path="node/1345">Fibre Phone features</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-fibre-phone-cannot-make-or-receive-calls" class="nav-link" data-drupal-link-system-path="node/1389">Can&#039;t make or receive calls</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-fibre-phone-call-dropouts" class="nav-link" data-drupal-link-system-path="node/1390">Call dropouts</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/maintaining-and-replacing-your-backup-battery-nbn-fibre-phone" class="nav-link" data-drupal-link-system-path="node/1374">Replacing backup battery</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Landline Home Phone</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/home-phone-setup-and-correctly-filtering-your-hardware" class="nav-link" data-drupal-link-system-path="node/1350">Setup guide</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/home-phone-standard-and-optional-features" class="nav-link" data-drupal-link-system-path="node/1299">Home Phone features</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-home-phone-no-dial-tone" class="nav-link" data-drupal-link-system-path="node/1384">Can&#039;t make/receive calls</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-home-phone-line-noise" class="nav-link" data-drupal-link-system-path="node/1385">Line noise</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-home-phone-call-dropouts" class="nav-link" data-drupal-link-system-path="node/1386">Call dropouts</a>
                                    </li>
                        </ul>
            
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-0">
                                        <span class="nav-link">Fetch</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Setup Guides</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/set-fetch-set-top-box" class="nav-link" data-drupal-link-system-path="node/1333">Fetch Mini &amp; Mighty</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/programming-fetch-remote" class="nav-link" data-drupal-link-system-path="node/1334">Fetch remote</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/fetch-channel-scan" class="nav-link" data-drupal-link-system-path="node/1309">Channel scan</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/wireless-bridge-setup-and-pairing" class="nav-link" data-drupal-link-system-path="node/1306">Wireless bridges</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/changing-parental-pin-fetch-mini-mighty" class="nav-link" data-drupal-link-system-path="node/1373">Change parental PIN</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Billing</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/managing-fetch-subscriptions" class="nav-link" data-drupal-link-system-path="node/1339">Change subscription</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Troubleshooting</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-fetch-no-subscription-channels" class="nav-link" data-drupal-link-system-path="node/1379">No Subscription channels</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-fetch-no-free-air-channels" class="nav-link" data-drupal-link-system-path="node/1380">No Free to Air channels</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-fetch-tv-stuttering-or-freezing" class="nav-link" data-drupal-link-system-path="node/1382">Video stuttering or freezing</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/fetch-troubleshoot-hardware-issues" class="nav-link" data-drupal-link-system-path="node/1375">Fetch box issues</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/troubleshooting-fetch-remote-control" class="nav-link" data-drupal-link-system-path="node/1381">Fetch remote issues</a>
                                    </li>
                        </ul>
            
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-0">
                                        <span class="nav-link">Email &amp; Hosting</span>
                                                            
            
                                        

                        
            <ul class="menu ">

                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span title="Email Migration" class="nav-link">Email Migration</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/westnet-email-messaging-company" title="Westnet email addresses are moving to The Messaging Company" class="nav-link" data-drupal-link-system-path="node/1505">Westnet email addresses are moving to The Messaging Company</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Email Setup Guides</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/email-setup-windows-10-mail" class="nav-link" data-drupal-link-system-path="node/1307">Windows 10</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/email-setup-iphone-and-ipad" class="nav-link" data-drupal-link-system-path="node/1478">iPhone/iPad </a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/email-setup-gmail-android-os" class="nav-link" data-drupal-link-system-path="node/1340">Gmail on Android</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/email-setup-samsung-android-os" class="nav-link" data-drupal-link-system-path="node/1372">Android Email</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/email-setup-mac-mail" class="nav-link" data-drupal-link-system-path="node/1479">Mac OSX</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/email-setup-outlook-365" class="nav-link" data-drupal-link-system-path="node/1529">Outlook 365</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/email-setup-outlook-2016" class="nav-link" data-drupal-link-system-path="node/1528">Outlook 2016</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/westnet-email-settings" class="nav-link" data-drupal-link-system-path="node/1477">Other settings</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Email Troubleshooting</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/n/cannot-receive-email" class="nav-link" data-drupal-link-system-path="node/1499">Cannot receive email</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/cannot-send-email" class="nav-link" data-drupal-link-system-path="node/1391">Cannot send email</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/receiving-spam-emails" class="nav-link" data-drupal-link-system-path="node/1329">Spam email</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/compromised-email-accounts" class="nav-link" data-drupal-link-system-path="node/1331">Compromised email account</a>
                                    </li>
                            
                <li class="nav-item menu-level-2">
                                        <a href="/mailbox-size-limit-exceeded" class="nav-link" data-drupal-link-system-path="node/1518">Mailbox size limit exceeded</a>
                                    </li>
                        </ul>
            
                                    </li>
                            
                <li class="nav-item menu-item--expanded has-children menu-level-1">
                                        <span class="nav-link">Westnet Webmail</span>
                                                            
            
                                        

                                                    
            <ul class="menu slide-container">

                            
                <li class="nav-item menu-level-2">
                                        <a href="/westnet-webmail-tutorial" class="nav-link" data-drupal-link-system-path="node/1539">Webmail guides</a>
                                    </li>
                        </ul>
            
                                    </li>
                        </ul>
            
                                    </li>
                        </ul>
            
    </div>

    </div>
  </nav>


          <div class="row row-offcanvas row-offcanvas-left clearfix">
              <main class="main-content col" id="content" role="main">
                <section class="section">
                  <a id="main-content" tabindex="-1"></a>
                    <div id="block-westnet-page-title" class="block block-core block-page-title-block">
  
    
      <div class="content">
      
  <h1 class="title"><span class="field field--name-title field--type-string field--label-hidden">Westnet Members Webspace End of Life</span>
</h1>


    </div>
  </div>
<div id="block-westnet-content" class="block block-system block-system-main-block">
  
    
      <div class="content">
      <div data-history-node-id="1630" class="node node--type-iihelp-basic-contents node--view-mode-full ds-1col clearfix">

  

  
<div  class="container">
      
            <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>The Westnet Members Webspace service has reached End of Life and has closed.</p>

<p>This complimentary service provided 1GB of webspace to create a non-commercial website under customer usernames on the Westnet domain, e.g. "members.westnet.com.au/~jane.citizen".</p>

<h2>Important information</h2>

<ul><li>Internet access is not affected by this change.</li>
	<li>Paid web hosting services are not affected by this change.</li>
	<li>The majority of webspace services have not been logged into within the past 12 months.</li>
	<li>Affected customers have been notified via email and SMS, which will include their webspace username and the applicable closure date.</li>
</ul><h2>What affected customers need to do</h2>

<p>Once closed, webspaces will no longer work and their content will not be accessible.</p>

<p>The Westnet Members domain (i.e. "members.westnet.com.au") will no longer exist and no redirection will be possible.</p>

<p>If customers wish to keep their webspace content, they must download it before the service is closed by following the steps in <a href="/accessing-your-westnet-website-files" title="Accessing your Westnet Website files"><span class="field field--name-title field--type-string field--label-hidden">Accessing your Westnet Website files</span></a>.</p>

<p>If customers do not use their webspace service or they do not wish to keep the webspace content, then they don't need to do anything.</p>
</div>
      
  </div>


</div>


    </div>
  </div>
<div id="block-westnet-articlehelpful" class="settings-tray-editable block block-block-content block-block-contentb31c3aa4-b8a5-4b04-b7a3-218813fb922c" data-drupal-settingstray="editable">
  
    
      <div class="content">
      
            <div class="clearfix text-formatted field field--name-field-code field--type-text-long field--label-hidden field__item"><div class="container text-center">
    <hr>
    <div class="centre">
        <h3 id="heading" class="h2">Was this information helpful?</h3>
        <div id="form">
            <div id="helpfulButtons">
                <button class="helpfulButtons" onClick="ii.te('IsHelpful', getURL(), 'Positive'); thankYou()">
                    Yes
                </button>
                <button class="helpfulButtons" onClick="ii.te('IsHelpful', getURL(), 'Negative'); reasonForm()">No
                </button>
            </div>
            <div id="radio">
                <h3 class="heading">Why was it not helpful?</h3>
                <form>
                    <div class="radioContainer">
                        <p id="warning" class="text-center">Please select an option</p>
                        <input type="radio" id="problemNotResolved" name="reason" value="ProblemNotResolved">
                        <label class="helpfulRadioLabel" for="problemNotResolved">It didn't solve the
                            problem</label><br>
                        <input type="radio" id="tooComplicated" name="reason" value="TooComplicated">
                        <label class="helpfulRadioLabel" for="tooComplicated">Too complicated</label><br>
                        <input type="radio" id="wrongInfo" name="reason" value="WrongInfo">
                        <label class="helpfulRadioLabel" for="wrongInfo">Not the info I was looking for</label><br>
                        <input type="radio" id="Other" name="reason" value="Other">
                        <label class="helpfulRadioLabel" for="Other">Other</label><br>
                    </div>
                    <button type='button' class="btn btn-primary mt-10 helpfulButtons"
                            onClick="ii.te('IsHelpful', getURL(), reasonValue())">Submit
                    </button>
                </form>
            </div>
        </div>
        <div id="thankYou">
            <h3 class="heading">Thank you for your feedback.</h3>
        </div>
    </div>
</div>

<script>
    function getURL() {
        return window.location.pathname;
    }

    function thankYou() {
        document.getElementById("form").style.display = "none";
        document.getElementById("heading").style.display = "none";
        document.getElementById("thankYou").style.display = "block";
    }

    function reasonForm() {
        document.getElementById("helpfulButtons").style.display = "none";
        document.getElementById("heading").style.display = "none";
        document.getElementById("radio").style.display = "block";
    }

    function reasonValue() {
        if (document.querySelector('input[name="reason"]:checked') == null) {
            document.getElementById("warning").style.display = "block";
            return "Negative";
        } else {
            thankYou();
            return ("Negative_" + document.querySelector('input[name="reason"]:checked').value);
        }
    }
</script></div>
      
    </div>
  </div>


                </section>
              </main>
                                  </div>
        </div>
          </div>
          <div class="featured-bottom">
        <aside class="container-fluid clearfix" role="complementary">
            <section class="row region region-featured-bottom-first">
    <div class="search-api-page-block-form-search-myhelp search-form search-block-form container-inline settings-tray-editable block block-search-api-page block-search-api-page-form-block" data-drupal-selector="search-api-page-block-form-search-myhelp" id="block-search-myhelp" data-drupal-settingstray="editable">
  
      <h2>Search MyHelp</h2>
    
      <div class="content">
      
<form action="/westnet-members-webspace-end-life" method="post" id="search-api-page-block-form-search-myhelp" accept-charset="UTF-8">
  


  <fieldset class="js-form-item js-form-type-search form-type-search js-form-item-keys form-item-keys form-no-label form-group">
          <label for="edit-keys" class="sr-only">Search</label>
                    <input title="Enter the terms you wish to search for." placeholder="enter your search topic here" data-drupal-selector="edit-keys" type="search" id="edit-keys" name="keys" value="" size="15" maxlength="128" class="form-search form-control" />

                      </fieldset>
<input autocomplete="off" data-drupal-selector="form-5eh9jbd-7snvdoiflpj8rmrjdpytiquxovbgm-dx5xc" type="hidden" name="form_build_id" value="form-5eh9jBd_7snvDOIFlPJ8rMrjdpYtIquxoVBGM-DX5Xc" class="form-control" />
<input data-drupal-selector="edit-search-api-page-block-form-search-myhelp" type="hidden" name="form_id" value="search_api_page_block_form_search_myhelp" class="form-control" />
<div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-group" id="edit-actions"><button class="search-form__submit button js-form-submit form-submit btn btn-primary" aria-label="Search" data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Search">Search</button>
</div>

</form>

    </div>
  </div>

  </section>

          
          
        </aside>
      </div>
        <footer class="site-footer">
              <div class="container">
                                <div class="site-footer__bottom">
                <section class="row region region-footer-fifth">
    <div id="block-westnet-breadcrumbs" class="settings-tray-editable block block-system block-system-breadcrumb-block" data-drupal-settingstray="editable">
  
    
      <div class="content">
      

  <nav role="navigation" aria-label="breadcrumb">
    <ol class="breadcrumb">
                  <li class="breadcrumb-item">
          <a href="/">Home</a>
        </li>
                        <li class="breadcrumb-item">
          <a href="/email-hosting">Email &amp; Hosting</a>
        </li>
                        <li class="breadcrumb-item">
          <a href="/email-hosting/hosted-services">Hosted services</a>
        </li>
                        <li class="breadcrumb-item">
          <a href="/westnet-members-webspace-end-life">Westnet Members Webspace End of Life</a>
        </li>
              </ol>
  </nav>

    </div>
  </div>
<div id="block-westnet-footercallsells" class="settings-tray-editable block block-block-content block-block-contentaed9fb3e-a8f6-41a0-abda-3e895bd3e89b" data-drupal-settingstray="editable">
  
    
      <div class="content">
      
            <div class="clearfix text-formatted field field--name-field-code field--type-text-long field--label-hidden field__item"><div id="block-callsells">
	<section class="footer-contact-us footer-menu-wrapper pt-30 pb-30 border-bottom-grey">      
		<div class="col-md-5 col-lg-4">
      
<span class="highlight-secondary">
      
<div class="call-sales font__secondary iii-support iii-32">
        <a href="tel:131960">Call sales on 13 19 60</a>

  </div>
  </span>
  </div>
		<div class="col-md-7 col-lg-8">      
			<div class="call-support font__secondary">
				<a href="tel:1300786068">Support &amp; billing call 1300 786 068</a>
			</div>
		</div>  
	</section>
  </div></div>
      
    </div>
  </div>
<div id="block-westnet-mobilemenuforhomeandbusiness" class="settings-tray-editable block block-block-content block-block-content4c47507d-f57c-4a5c-844f-35ee613e276d" data-drupal-settingstray="editable">
  
    
      <div class="content">
      
            <div class="clearfix text-formatted field field--name-field-code field--type-text-long field--label-hidden field__item"><div class="row d-md-none text-center site-links pt-24 pb-30 mt-12 border-bottom-grey">      
<div class="col-6 border-right-grey pt-6 pb-6 mb-18 mt-6">      
<a href="https://www.iinet.net.au/home/" class="iii-residential iii-32">
        For your home
  </a>
 </div>
<div class="col-6 pt-6 pb-6 mb-18 mt-6">      
<a href="https://www.iinet.net.au/business/home/" class="iii-business iii-32">
        For your business
  </a>
  </div>
  </div></div>
      
    </div>
  </div>
<nav role="navigation" aria-labelledby="block-westnetfooternavigation-menu" id="block-westnetfooternavigation" class="settings-tray-editable block block-menu navigation menu--westnet-footer-navigation" data-drupal-settingstray="editable">
            
  <h2 class="sr-only" id="block-westnetfooternavigation-menu">Westnet Footer Navigation</h2>
  

        
              <ul class="clearfix nav">
                    <li class="nav-item">
                <a href="https://www.westnet.com.au/contact" class="nav-link nav-link-https--wwwwestnetcomau-contact">Contact us</a>
              </li>
                <li class="nav-item">
                <a href="https://webmail.westnet.com.au/" class="nav-link nav-link-https--webmailwestnetcomau-">Webmail</a>
              </li>
                <li class="nav-item">
                <a href="https://myaccount3.westnet.com.au/" class="nav-link nav-link-https--myaccount3westnetcomau-">MyAccount</a>
              </li>
                <li class="nav-item">
                <a href="/" class="nav-link nav-link--" data-drupal-link-system-path="&lt;front&gt;">Support</a>
              </li>
                <li class="nav-item">
                <a href="https://www.westnet.com.au/status/" class="nav-link nav-link-https--wwwwestnetcomau-status-">Network Status</a>
              </li>
                <li class="nav-item">
                <a href="https://www.westnet.com.au/internet-products/broadband/speed-test/" class="nav-link nav-link-https--wwwwestnetcomau-internet-products-broadband-speed-test-">Internet Speed Test</a>
              </li>
                <li class="nav-item">
                <a href="http://blog.iinet.net.au/" class="nav-link nav-link-http--blogiinetnetau-">iinet Blog</a>
              </li>
                <li class="nav-item menu-item--expanded">
                <a href="https://www.westnet.com.au/home/" class="nav-link nav-link-https--wwwwestnetcomau-home-">For your home:</a>
                                <ul class="menu">
                    <li class="nav-item">
                <a href="https://www.westnet.com.au/internet-product/broadband/nbn/plans/fibre/" class="nav-link nav-link-https--wwwwestnetcomau-internet-product-broadband-nbn-plans-fibre-">NBN™ Plans</a>
              </li>
                <li class="nav-item">
                <a href="https://www.westnet.com.au/internet-product/broadband/home-wireless-broadband/" class="nav-link nav-link-https--wwwwestnetcomau-internet-product-broadband-home-wireless-broadband-">Home Wireless Broadband</a>
              </li>
                <li class="nav-item">
                <a href="https://www.westnet.com.au/moving-home" class="nav-link nav-link-https--wwwwestnetcomau-moving-home">Moving Home?</a>
              </li>
                <li class="nav-item">
                <a href="https://www.westnet.com.au/internet-products/fibre/cable/" class="nav-link nav-link-https--wwwwestnetcomau-internet-products-fibre-cable-">Ultra Broadband / Cable</a>
              </li>
                <li class="nav-item">
                <a href="https://www.westnet.com.au/internet-products/broadband/vdsl2/" class="nav-link nav-link-https--wwwwestnetcomau-internet-products-broadband-vdsl2-">Ultra Broadband / VDSL2</a>
              </li>
                <li class="nav-item">
                <a href="https://www.westnet.com.au/mobile/" class="nav-link nav-link-https--wwwwestnetcomau-mobile-">Mobile Phone Plans</a>
              </li>
        </ul>
  
              </li>
                <li class="nav-item menu-item--expanded">
                <a href="https://www.westnet.com.au/business/" class="nav-link nav-link-https--wwwwestnetcomau-business-">For your business:</a>
                                <ul class="menu">
                    <li class="nav-item">
                <a href="https://www.westnet.com.au/business/" class="nav-link nav-link-https--wwwwestnetcomau-business-">Business</a>
              </li>
        </ul>
  
              </li>
                <li class="nav-item menu-item--expanded">
                <a href="https://www.westnet.com.au/business/" class="nav-link nav-link-https--wwwwestnetcomau-business-">About us:</a>
                                <ul class="menu">
                    <li class="nav-item">
                <a href="https://www.westnet.com.au/about/legal/" class="nav-link nav-link-https--wwwwestnetcomau-about-legal-">Legal Stuff</a>
              </li>
        </ul>
  
              </li>
        </ul>
  


  </nav>
<div id="block-westnet-copyright" class="settings-tray-editable block block-block-content block-block-content512431d5-e966-41d3-a65c-fd4f3ad8f14e" data-drupal-settingstray="editable">
  
    
      <div class="content">
      
            <div class="clearfix text-formatted field field--name-field-code field--type-text-long field--label-hidden field__item">2023 © Westnet Pty Ltd. ABN 50 086 416 908.

<style>
#slide-id-5 li:not(.tab):nth-of-type(7) {min-width:auto!important;}
</style></div>
      
    </div>
  </div>

  </section>

            </div>
                  </div>
          </footer>
  </div>
</div>

  </div>

    <div class="off-canvas-wrapper"><div id="off-canvas">
              <ul>
              <li class="menu-item--_8e77e3f-f632-4661-b67f-e7f79bee5d92">
        <span>Accounts &amp; Billing</span>
                                <ul>
              <li class="menu-item--ad4167be-1794-48eb-988f-56073c3f64b4">
        <span>Payments &amp; Invoices</span>
                                <ul>
              <li class="menu-item--ba2ea8b5-2567-4479-adb2-eb853ce78943">
        <a href="/n/how-pay-invoice-myaccount" data-drupal-link-system-path="node/1414">Pay my invoice</a>
              </li>
          <li class="menu-item--_8e69f5e-6919-4d36-a472-9c43eb974656">
        <a href="/n/how-update-your-payment-details-myaccount" data-drupal-link-system-path="node/1519">Update my payment details</a>
              </li>
          <li class="menu-item--a2e701c6-cc8a-4cc3-9ca4-fda9335a67ac">
        <a href="/n/understanding-charges-payment-dates" data-drupal-link-system-path="node/1461">Understanding charges &amp; payment dates</a>
              </li>
          <li class="menu-item--_a967665-726b-4ecd-8ac8-617e16e0073a">
        <a href="/what-happens-if-i-cannot-pay-my-invoice-time" data-drupal-link-system-path="node/1480">Invoice extension</a>
              </li>
          <li class="menu-item--_bb61c36-404d-491f-bc29-77697449efc7">
        <a href="/n/understanding-your-invoice" data-drupal-link-system-path="node/1371">Understand my invoice</a>
              </li>
          <li class="menu-item--_762e7dd-cd30-48e6-8a92-f2f96b10085a">
        <a href="/financial-hardship-policy" data-drupal-link-system-path="node/1521">Financial hardship</a>
              </li>
          <li class="menu-item--_6656259-690b-48ec-9179-108327dc640a">
        <a href="/n/viewing-invoices-myaccount" data-drupal-link-system-path="node/1417">Download invoice</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--dc3a6be9-1971-4ea1-a0c7-558e3b613d1e">
        <span>Username &amp; Password</span>
                                <ul>
              <li class="menu-item--_5c1a513-65d1-4951-99b0-644ac1499c99">
        <a href="https://myaccount3.westnet.com.au/login/lostpassword">Forgotten password?</a>
              </li>
          <li class="menu-item--c8b01358-dda9-4542-a6fe-0fe5f9dab23c">
        <a href="/n/change-your-broadband-account-password-myaccount" data-drupal-link-system-path="node/1513">Change password</a>
              </li>
          <li class="menu-item--b5f516a0-55bd-41bf-94a5-69777c2aa242">
        <a href="https://myaccount3.westnet.com.au/login/lostpassword">Forgotten username?</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_486cbf4-631d-49a1-ae48-0d4793a8e052">
        <span>Manage my account</span>
                                <ul>
              <li class="menu-item--aeacad30-6f1e-42f6-a0cb-eb056ca7c158">
        <a href="/n/how-update-your-contact-details-myaccount" data-drupal-link-system-path="node/1413">Update contact details</a>
              </li>
          <li class="menu-item--_d8741db-6a50-48b1-9e4a-c42eed03e4d5">
        <a href="/complaint-handling-policy" data-drupal-link-system-path="node/1319">Complaints</a>
              </li>
          <li class="menu-item--c8587e3c-763d-4adb-8b8b-4c8cb276372c">
        <a href="/cancel-or-close-your-westnet-account" data-drupal-link-system-path="node/1464">Cancel or close my account</a>
              </li>
          <li class="menu-item--_05ad601-942c-4ce8-a367-4b72a7834d30">
        <a href="/how-check-your-modem-delivery-status" data-drupal-link-system-path="node/1416">Track my delivery</a>
              </li>
          <li class="menu-item--_babd003-7bfc-43d7-a8e5-04471db83a4e">
        <a href="/transfer-ownership-your-westnet-account" data-drupal-link-system-path="node/1463">Change account ownership</a>
              </li>
          <li class="menu-item--ece4b925-7826-4616-8fc9-fe31ef4be716">
        <a href="/changing-contact-preferences-myaccount" data-drupal-link-system-path="node/1583">Update contact preferences</a>
              </li>
          <li class="menu-item--_c5693bc-50d7-4fe4-b5d6-781f504076d1">
        <a href="/n/introduction-myaccount" data-drupal-link-system-path="node/1412">Using MyAccount</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_1e628ae-2e8a-4356-8f8b-ab2acd08cb22">
        <span>Manage my services</span>
                                <ul>
              <li class="menu-item--e2eb1e96-27c9-4c1c-9d33-a4daac10fcba">
        <a href="/n/changing-your-broadband-plan-myaccount" data-drupal-link-system-path="node/1314">Change my broadband plan</a>
              </li>
          <li class="menu-item--cba979a0-edf9-47b4-827c-4b72c4e42ddc">
        <a href="/relocations-faq" data-drupal-link-system-path="node/1552">Move house</a>
              </li>
          <li class="menu-item--_2130467-e3c1-4616-9dc4-6973cf9a39ed">
        <a href="/n/checking-your-data-usage-myaccount" data-drupal-link-system-path="node/1310">View broadband usage</a>
              </li>
          <li class="menu-item--_8d7ff4c-fbd9-43ff-a434-69be97826c90">
        <a href="/changing-your-mobile-plan-myaccount" data-drupal-link-system-path="node/1418">Change my mobile plan</a>
              </li>
          <li class="menu-item--_a59c916-5798-417e-8a26-1a259c7ec84b">
        <a href="/n/rescheduling-your-nbn-connection-myaccount" data-drupal-link-system-path="node/1315">Reschedule an NBN appointment</a>
              </li>
          <li class="menu-item--_7494adf-68c5-4288-8cfb-df5d7223572f">
        <a href="/checking-your-mobile-usage-myaccount" data-drupal-link-system-path="node/1419">View mobile usage</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--a5d35a4b-d09f-4f14-84cc-a4f22b1973f7">
        <span>Safety &amp; Security</span>
                                <ul>
              <li class="menu-item--e4cc45bd-5fe9-4547-9525-19edec46467f">
        <a href="/security-information" data-drupal-link-system-path="node/1611">Security information</a>
              </li>
          <li class="menu-item--_4b08373-bd58-4366-acba-fbecf6eddc84">
        <a href="/protecting-your-personal-information" data-drupal-link-system-path="node/1620">Data protection</a>
              </li>
          <li class="menu-item--db3a08f8-4540-4c56-970f-dbdf78677027">
        <a href="/scams-and-hoaxes" data-drupal-link-system-path="node/1526">Scams and Hoaxes</a>
              </li>
          <li class="menu-item--_148a8e0-5d2f-41bb-8a06-77048ccaef10">
        <a href="/fraud-assistance" data-drupal-link-system-path="node/1525">Fraud Assistance</a>
              </li>
          <li class="menu-item--_7ecf72a-3cdc-4e0f-ac98-d97967ee5eba">
        <a href="/unwanted-phone-calls" data-drupal-link-system-path="node/1308">Unwanted communication</a>
              </li>
          <li class="menu-item--_74eabfc-4db2-4375-b731-f227b2d4fa7f">
        <a href="/westnet-phone-numbers" data-drupal-link-system-path="node/1638">Westnet phone numbers</a>
              </li>
        </ul>
  
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_391a330-6498-40e8-8671-e91f673a77ff">
        <span>Broadband</span>
                                <ul>
              <li class="menu-item--_732b5b0-50fc-4b01-9c79-ce9a8f7ca1ac">
        <span>NBN®</span>
                                <ul>
              <li class="menu-item--_eb7da5a-28f0-46e7-bb3b-082fac5f6d31">
        <span>FTTP</span>
                                <ul>
              <li class="menu-item--a889b7e8-e391-4c7a-931a-22e74a7ed170">
        <a href="/set-nbn-fttp" data-drupal-link-system-path="node/1550">Set up Westnet Modem</a>
              </li>
          <li class="menu-item--_76996c2-adca-4f29-9c2c-4240a1952268">
        <a href="/troubleshooting-nbn-fttp-speed-issues" data-drupal-link-system-path="node/1407">My connection speed is slow</a>
              </li>
          <li class="menu-item--_eecf29a-dbb5-41a0-aabb-3ad2dc4ebb52">
        <a href="/troubleshooting-nbn-fttp-no-connection" data-drupal-link-system-path="node/1442">My internet is offline</a>
              </li>
          <li class="menu-item--_155c076-bb50-4bf2-b969-e9aadd397f8b">
        <a href="/troubleshooting-nbn-fttp-dropouts" data-drupal-link-system-path="node/1401">My internet is dropping out</a>
              </li>
          <li class="menu-item--f1dd8d9b-333c-4eb2-91d0-fd0d831af3b1">
        <a href="/nbn-frequently-asked-questions" data-drupal-link-system-path="node/1502">FAQ</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_2806f4b-000a-4182-8ba0-740e35dd659c">
        <span>FTTC</span>
                                <ul>
              <li class="menu-item--df6eb221-2030-48ca-8094-c22cbe95db46">
        <a href="/set-nbn-fttc" data-drupal-link-system-path="node/1547">Set up Westnet Modem</a>
              </li>
          <li class="menu-item--d43cd1f9-3f96-47a5-a067-d4ebc2b0bc0d">
        <a href="/troubleshooting-nbn-fttc-speed-issues" data-drupal-link-system-path="node/1406">My connection speed is slow</a>
              </li>
          <li class="menu-item--_c045546-cab5-4bdc-adb5-86fb676c19ba">
        <a href="/troubleshooting-nbn-fttc-no-connection" data-drupal-link-system-path="node/1397">My internet is offline</a>
              </li>
          <li class="menu-item--_3f5168a-888c-4c7f-b6bd-444abf423ca3">
        <a href="/troubleshooting-nbn-fttc-dropouts" data-drupal-link-system-path="node/1400">My internet is dropping out</a>
              </li>
          <li class="menu-item--ab4c06dd-9ccf-4234-8f34-766d6a2a5ab5">
        <a href="/nbn-frequently-asked-questions" data-drupal-link-system-path="node/1502">FAQ</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_7ca2d0c-4ab8-4725-af20-6ec007a739cc">
        <span>FTTB/N</span>
                                <ul>
              <li class="menu-item--_fee28d9-2c76-4878-85e7-c8790a6d66ab">
        <a href="/set-nbn-fttbn" data-drupal-link-system-path="node/1546">Set up Westnet Modem</a>
              </li>
          <li class="menu-item--e079a296-b5c4-4bf0-b6b6-72398aafc8f9">
        <a href="/troubleshooting-nbn-fttbfttn-speed-issues" data-drupal-link-system-path="node/1405">My connection speed is slow</a>
              </li>
          <li class="menu-item--e1a25c44-bb2a-433e-bed5-164478193b80">
        <a href="/troubleshooting-nbn-fttbfttn-no-connection" data-drupal-link-system-path="node/1443">My internet is offline</a>
              </li>
          <li class="menu-item--_8c95344-07b2-42a8-a77d-4b087ea08315">
        <a href="/troubleshooting-nbn-fttbfttn-dropouts" data-drupal-link-system-path="node/1399">My internet is dropping out</a>
              </li>
          <li class="menu-item--_85b3a30-62e1-42ec-979a-67dce3e80f7b">
        <a href="/nbn-frequently-asked-questions" data-drupal-link-system-path="node/1502">FAQ</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--faa8ee5c-1757-48fd-a304-bc079836e444">
        <span>HFC</span>
                                <ul>
              <li class="menu-item--d1964d87-b953-4614-925c-6bd6b810dbeb">
        <a href="/nbn-frequently-asked-questions" data-drupal-link-system-path="node/1502">FAQ</a>
              </li>
          <li class="menu-item--c54d3c6c-d688-42e6-9106-49508c013f4c">
        <a href="/troubleshooting-nbn-hfc-speed-issues" data-drupal-link-system-path="node/1408">My connection speed is slow</a>
              </li>
          <li class="menu-item--f094235d-8eb7-42cc-b01e-29e790423208">
        <a href="/troubleshooting-nbn-hfc-dropouts" data-drupal-link-system-path="node/1402">My internet is dropping out</a>
              </li>
          <li class="menu-item--_c826911-12f9-4a91-b455-d333313d5c85">
        <a href="/troubleshooting-nbn-hfc-no-connection" data-drupal-link-system-path="node/1444">My internet is offline</a>
              </li>
          <li class="menu-item--_55a6474-6168-48bd-bc73-914eb401e84f">
        <a href="/set-nbn-hfc" data-drupal-link-system-path="node/1548">Set up Westnet Modem</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_24ab8ca-b690-4cbf-95cf-e4983775256e">
        <span>Wireless</span>
                                <ul>
              <li class="menu-item--_72ca1c4-115e-4027-a986-24d687d4212f">
        <a href="/set-nbn-wireless" data-drupal-link-system-path="node/1549">Set up Westnet Modem</a>
              </li>
          <li class="menu-item--_e7c912c-4c56-40ea-bfe7-09229eec4613">
        <a href="/troubleshooting-nbn-wireless-speed-issues" data-drupal-link-system-path="node/1409">My connection speed is slow</a>
              </li>
          <li class="menu-item--_f6214d9-4f5c-465d-850b-ab5a05f82847">
        <a href="/troubleshooting-nbn-wireless-no-connection" data-drupal-link-system-path="node/1445">My internet is offline</a>
              </li>
          <li class="menu-item--_ef1906f-2119-463a-8835-fa2ebff4fb9c">
        <a href="/troubleshooting-nbn-wireless-dropouts" data-drupal-link-system-path="node/1403">My internet is dropping out</a>
              </li>
          <li class="menu-item--_8792670-e7a3-4cfc-a2a9-0680b920c894">
        <a href="/nbn-frequently-asked-questions" data-drupal-link-system-path="node/1502">FAQ</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_804df7f-139d-479d-81a8-92b403ae8a87">
        <span>Satellite</span>
                                <ul>
              <li class="menu-item--_9418508-42b2-41c0-b8ae-f95f57a5fe0b">
        <a href="/set-nbn-satellite" data-drupal-link-system-path="node/1532">Set up Westnet Modem</a>
              </li>
          <li class="menu-item--_5c99d52-3270-4296-9570-35fb6386a637">
        <a href="/troubleshooting-nbn-satellite-speed-issues" data-drupal-link-system-path="node/1410">My connection speed is slow</a>
              </li>
          <li class="menu-item--_45cd896-b2ab-4c6c-95d8-9835eee872b3">
        <a href="/troubleshooting-nbn-satellite-no-connection" data-drupal-link-system-path="node/1398">My internet is offline</a>
              </li>
          <li class="menu-item--aa6d642e-e409-4af2-a5a5-4127b498dabc">
        <a href="/troubleshooting-nbn-satellite-dropouts" data-drupal-link-system-path="node/1404">My internet is dropping out</a>
              </li>
          <li class="menu-item--_3753364-668e-4b78-aac3-e7c48539133b">
        <a href="/nbn-satellite-faq" data-drupal-link-system-path="node/1328">FAQ</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--aba668d6-e418-45a5-a6eb-be90fb27f255">
        <a href="/unsure-which-nbn-technology" data-drupal-link-system-path="node/1563">Unsure which NBN technology?</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--c2415576-a1eb-4959-bf64-cdd27decf8af">
        <span>5G Home Broadband</span>
                                <ul>
              <li class="menu-item--f444e9a5-e117-4b06-a9a2-b5a1e782edc8">
        <a href="/set-5g-home-broadband" data-drupal-link-system-path="node/1585">How to set up</a>
              </li>
          <li class="menu-item--_9bf3717-f92d-47ad-8047-08f638eb6048">
        <a href="/troubleshooting-5g-home-broadband-speed-issues" data-drupal-link-system-path="node/1600">My connection speed is slow</a>
              </li>
          <li class="menu-item--_edc5151-b397-44d0-99a4-9c31fe3879ff">
        <a href="/troubleshooting-5g-home-broadband-no-connection" data-drupal-link-system-path="node/1599">My internet is offline</a>
              </li>
          <li class="menu-item--ad1008d9-20b0-4082-8563-32e35e1f927a">
        <a href="/factors-affecting-fixed-wireless-broadband-speed" data-drupal-link-system-path="node/1517">Factors affecting speed</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--e784a699-4b81-4810-a3ab-16798b4df0eb">
        <span title="Home Wireless guides">Home Wireless Broadband</span>
                                <ul>
              <li class="menu-item--bcef1f20-d890-4fa1-b775-d0a702f3063e">
        <a href="/set-home-wireless-broadband" data-drupal-link-system-path="node/1527">How to set up</a>
              </li>
          <li class="menu-item--_0feeede-61d7-4f3b-84a1-409ab6c158f5">
        <a href="/troubleshooting-home-wireless-broadband-speed-issues" data-drupal-link-system-path="node/1510">My connection speed is slow</a>
              </li>
          <li class="menu-item--cd3ba9fc-b649-4f37-8f0e-3bb4eac92e8e">
        <a href="/troubleshooting-home-wireless-broadband-no-connection" data-drupal-link-system-path="node/1509">My internet is offline</a>
              </li>
          <li class="menu-item--_c636212-6161-4fd2-98bc-e9a2f3a07bf3">
        <a href="/home-wireless-broadband-faq" data-drupal-link-system-path="node/1561">FAQ</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--bd2ce50d-2ac4-44f5-b3dc-f58dad629987">
        <span>ULTRA Broadband (VDSL/Cable)</span>
                                <ul>
              <li class="menu-item--b865fc9c-c9f0-4dd7-babb-cde17e764309">
        <span>VDSL2  in Canberra</span>
                                <ul>
              <li class="menu-item--_30d0ab9-fee3-4bf8-878a-7262bd1ac774">
        <a href="/set-ultra-vdsl2-broadband" data-drupal-link-system-path="node/1489">How to set up</a>
              </li>
          <li class="menu-item--_a285877-2671-44a2-a4ad-b133f85e021f">
        <a href="/troubleshooting-ultra-vdsl2-speed-issues" data-drupal-link-system-path="node/1458">My connection speed is slow</a>
              </li>
          <li class="menu-item--a707e36d-ec5e-4777-afbd-cfb20db44020">
        <a href="/troubleshooting-vdsl2-no-connection" data-drupal-link-system-path="node/1456">My internet is offline</a>
              </li>
          <li class="menu-item--d49bc73a-b714-4083-a858-407ee0268aa1">
        <a href="/troubleshooting-ultra-vdsl2-dropouts" data-drupal-link-system-path="node/1457">My internet is dropping out</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_d4bba25-3674-4caf-86e4-bcdfb9571aab">
        <span>Cable in Ballarat &amp; Mildura &amp; Geelong</span>
                                <ul>
              <li class="menu-item--ac18085e-9ce9-48bc-bb4a-7b62c2f0d440">
        <a href="/set-ultra-broadband-cable" data-drupal-link-system-path="node/1490">How to set up</a>
              </li>
          <li class="menu-item--_4cdb76f-9104-4afa-a119-2f7277e2ca46">
        <a href="/troubleshooting-ultra-cable-speed-issues" data-drupal-link-system-path="node/1453">My connection speed is slow</a>
              </li>
          <li class="menu-item--c5ea7231-e2d2-41e5-9908-fb3dc7b8dd30">
        <a href="/troubleshooting-ultra-cable-no-connection" data-drupal-link-system-path="node/1451">My internet is offline</a>
              </li>
          <li class="menu-item--d56fdede-d03b-4573-8f40-7e63fb035c08">
        <a href="/troubleshooting-ultra-cable-dropouts" data-drupal-link-system-path="node/1452">My internet is dropping out</a>
              </li>
        </ul>
  
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_a359eb7-189f-4b91-982c-51cf86914b01">
        <span>Other Broadband</span>
                                <ul>
              <li class="menu-item--_94a3321-9bd8-4a7a-a5b2-ec6ea0c1ee43">
        <span>ADSL2+</span>
                                <ul>
              <li class="menu-item--b7460612-4e11-4a3c-8e24-d60740142181">
        <a href="/set-adsl" data-drupal-link-system-path="node/1493">How to set up</a>
              </li>
          <li class="menu-item--_1f5276f-5aa5-4422-967a-757ee6b8350f">
        <a href="/troubleshooting-adsl-speed-issues" data-drupal-link-system-path="node/1446">My connection speed is slow</a>
              </li>
          <li class="menu-item--f8b942a2-d56b-4f9c-8f5a-b154a81a1c9b">
        <a href="/troubleshooting-adsl-no-connection" data-drupal-link-system-path="node/1447">My internet is offline</a>
              </li>
          <li class="menu-item--_cdbb273-5e56-48f0-bbbf-64527831f65a">
        <a href="/troubleshooting-adsl-dropouts" data-drupal-link-system-path="node/1448">My internet is dropping out</a>
              </li>
        </ul>
  
              </li>
        </ul>
  
              </li>
          <li class="menu-item--e5cd6959-0d1f-49ac-8326-a5548409e328">
        <span>WiFi</span>
                                <ul>
              <li class="menu-item--_58dee6d-acdd-4f67-802f-e45f3b7c7214">
        <a href="/connect-wifi" data-drupal-link-system-path="node/1582">Connect to WiFi</a>
              </li>
          <li class="menu-item--_359c7af-4dde-458c-9495-c1e359b7fe8a">
        <a href="/improving-wifi-signal" data-drupal-link-system-path="node/1438">Improve WiFi signal strength</a>
              </li>
          <li class="menu-item--_d9a8588-7303-4629-897a-8925378eb4b5">
        <a href="/troubleshooting-wifi-network-no-connection" data-drupal-link-system-path="node/1392">WiFi connection offline</a>
              </li>
          <li class="menu-item--_72b6083-86a0-45ae-bcf0-b62e44225443">
        <a href="/troubleshooting-wifi-network-dropouts" data-drupal-link-system-path="node/1393">WiFi connection dropouts</a>
              </li>
          <li class="menu-item--_3fbb8fd-e9b9-4911-97d7-1e8401ac0222">
        <a href="/troubleshooting-wifi-speed-issues" data-drupal-link-system-path="node/1394">WiFi speed issues</a>
              </li>
        </ul>
  
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_c741cce-8178-4c15-9c2a-135a7b85b485">
        <span>Phone &amp; Mobile</span>
                                <ul>
              <li class="menu-item--_f7d409f-02c0-4463-ae8d-ceabeae70a04">
        <span>Mobile</span>
                                <ul>
              <li class="menu-item--_ae42c2e-4a52-4f8a-90e3-3f7c4a3da306">
        <a href="/activate-your-mobile-sim" data-drupal-link-system-path="node/1504">Activate SIM</a>
              </li>
          <li class="menu-item--_9f08530-43a0-4b13-93b8-eb9ef49920cb">
        <a href="/top-your-mobile-prepaid-balance-myaccount" data-drupal-link-system-path="node/1420">Top up prepaid balance</a>
              </li>
          <li class="menu-item--_dfccac0-6a42-4b30-b9d3-f71a6cda5f38">
        <a href="/mobile-voice-features" data-drupal-link-system-path="node/1492">Mobile service features</a>
              </li>
          <li class="menu-item--f07bec17-42a8-4125-a783-bb8361cb1712">
        <a href="/checking-your-mobile-usage-myaccount" data-drupal-link-system-path="node/1419">Check usage</a>
              </li>
          <li class="menu-item--_9a99be5-44d8-4649-a3b7-ece02afbf441">
        <a href="/changing-your-mobile-plan-myaccount" data-drupal-link-system-path="node/1418">Change plan</a>
              </li>
          <li class="menu-item--_f11f2cb-0be3-461d-84af-cf73c6d2a228">
        <a href="/troubleshooting-mobile-voice-no-coverage" data-drupal-link-system-path="node/1429">No mobile coverage</a>
              </li>
          <li class="menu-item--_db052e0-f8b9-4bc9-8cac-d8e4abaeecc3">
        <a href="/troubleshooting-mobile-voice-cannot-send-sms-or-mms" data-drupal-link-system-path="node/1430">Can&#039;t send/receive SMS/MMS</a>
              </li>
          <li class="menu-item--f1ce3373-c4e6-4df5-bf38-6dd97193121a">
        <a href="/sim-errors-and-finding-your-puk-code" data-drupal-link-system-path="node/1540">Finding your PUK code</a>
              </li>
          <li class="menu-item--a893fa14-7cf0-4cd4-a49b-39bae5ec676b">
        <a href="/mobile-international-roaming-feature" data-drupal-link-system-path="node/1491">Roaming</a>
              </li>
          <li class="menu-item--ede90301-8579-46b3-a58b-c96b6bdab9dd">
        <a href="/sim-sizes-and-replacements" data-drupal-link-system-path="node/1423">Lost and stolen SIM cards</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_23ae758-171d-4a4b-937f-caff8ccb9e65">
        <span title="NBN Phone &amp; Netphone">NBN Phone &amp; Netphone</span>
                                <ul>
              <li class="menu-item--_2ef5b28-8fe4-4d9f-a104-047ae0350a59">
        <a href="/netphone-voip-settings" data-drupal-link-system-path="node/1343">Setup guide</a>
              </li>
          <li class="menu-item--_123b504-f178-4cd2-95bd-9ccec48a475c">
        <a href="/n/nbn-phone-and-netphone-features-guide" data-drupal-link-system-path="node/1460">Phone features</a>
              </li>
          <li class="menu-item--b0daf1d8-77a6-482a-810b-c757b38362b1">
        <a href="/troubleshooting-outgoing-calls-nbn-phone-netphone" data-drupal-link-system-path="node/1387">Issues making calls</a>
              </li>
          <li class="menu-item--e3134310-b8e5-4ab8-9359-e065def3635f">
        <a href="/troubleshooting-incoming-calls-nbn-phone-netphone" data-drupal-link-system-path="node/1388">Issues receiving calls</a>
              </li>
          <li class="menu-item--_77f22c1-6950-4746-a5bc-9745dfb3a9ac">
        <a href="/troubleshooting-netphone-voip-call-dropouts" data-drupal-link-system-path="node/1305">Call dropouts</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_9d21fbf-484c-4345-908e-cf5bbddd526e">
        <span>NBN Fibre Phone (FTTP only)</span>
                                <ul>
              <li class="menu-item--d6fc252b-612a-4d23-a1e2-f71a0242210e">
        <a href="/nbn-fibre-phone-setup" data-drupal-link-system-path="node/1346">Setup guide</a>
              </li>
          <li class="menu-item--_d808124-5f2e-4ceb-950d-f4345d735327">
        <a href="/n/nbn-fibre-phone-features" data-drupal-link-system-path="node/1345">Fibre Phone features</a>
              </li>
          <li class="menu-item--ccbd7e71-582f-4050-a409-2ed351e8ab9c">
        <a href="/troubleshooting-fibre-phone-cannot-make-or-receive-calls" data-drupal-link-system-path="node/1389">Can&#039;t make or receive calls</a>
              </li>
          <li class="menu-item--e507cbe9-4699-467c-9ae3-0aec8c682e8f">
        <a href="/troubleshooting-fibre-phone-call-dropouts" data-drupal-link-system-path="node/1390">Call dropouts</a>
              </li>
          <li class="menu-item--_b073507-e0e1-45a0-8c3a-1cfa60292afe">
        <a href="/maintaining-and-replacing-your-backup-battery-nbn-fibre-phone" data-drupal-link-system-path="node/1374">Replacing backup battery</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--c470c845-fa04-4d5f-9d83-9bb982f68cc0">
        <span>Landline Home Phone</span>
                                <ul>
              <li class="menu-item--_41282c5-18ff-45ff-b981-ae6058c77681">
        <a href="/home-phone-setup-and-correctly-filtering-your-hardware" data-drupal-link-system-path="node/1350">Setup guide</a>
              </li>
          <li class="menu-item--_d08d894-4234-4e37-aa8f-1bf4542dcbd8">
        <a href="/home-phone-standard-and-optional-features" data-drupal-link-system-path="node/1299">Home Phone features</a>
              </li>
          <li class="menu-item--c3a7c500-d368-4030-a1d0-bd8cfa677fc4">
        <a href="/troubleshooting-home-phone-no-dial-tone" data-drupal-link-system-path="node/1384">Can&#039;t make/receive calls</a>
              </li>
          <li class="menu-item--_0267a3b-547d-441c-9265-0d0f76562094">
        <a href="/troubleshooting-home-phone-line-noise" data-drupal-link-system-path="node/1385">Line noise</a>
              </li>
          <li class="menu-item--_a93bf89-42bf-4bea-a863-4fc5a913c2b9">
        <a href="/troubleshooting-home-phone-call-dropouts" data-drupal-link-system-path="node/1386">Call dropouts</a>
              </li>
        </ul>
  
              </li>
        </ul>
  
              </li>
          <li class="menu-item--c6e7169e-4b33-4b7f-b1a7-32e1a43103ea">
        <span>Fetch</span>
                                <ul>
              <li class="menu-item--_d68c161-c835-43f8-a53c-a81ba08654f0">
        <span>Setup Guides</span>
                                <ul>
              <li class="menu-item--_aa20ad2-e997-4ef0-bfba-0f316f88ca80">
        <a href="/set-fetch-set-top-box" data-drupal-link-system-path="node/1333">Fetch Mini &amp; Mighty</a>
              </li>
          <li class="menu-item--d2b5a4e9-e4e5-4eb0-b7fc-3518be5ebd2c">
        <a href="/programming-fetch-remote" data-drupal-link-system-path="node/1334">Fetch remote</a>
              </li>
          <li class="menu-item--_858de17-11af-4d26-b3af-c33dfeb9a352">
        <a href="/fetch-channel-scan" data-drupal-link-system-path="node/1309">Channel scan</a>
              </li>
          <li class="menu-item--bd92a40e-3d7a-43d0-98cc-119611c151a5">
        <a href="/wireless-bridge-setup-and-pairing" data-drupal-link-system-path="node/1306">Wireless bridges</a>
              </li>
          <li class="menu-item--_1769d09-839b-4166-b250-9b28118b36c9">
        <a href="/changing-parental-pin-fetch-mini-mighty" data-drupal-link-system-path="node/1373">Change parental PIN</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--f314dad8-b505-48fc-b9d9-42a214ecfe04">
        <span>Billing</span>
                                <ul>
              <li class="menu-item--_6393e1d-2574-461d-a96a-7d7927a366b5">
        <a href="/managing-fetch-subscriptions" data-drupal-link-system-path="node/1339">Change subscription</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--a2ec8e45-88d2-4a6d-a7fe-8f3bb3fb3c48">
        <span>Troubleshooting</span>
                                <ul>
              <li class="menu-item--e8008ae1-339d-4ac8-91c3-eb4bbdf9650f">
        <a href="/troubleshooting-fetch-no-subscription-channels" data-drupal-link-system-path="node/1379">No Subscription channels</a>
              </li>
          <li class="menu-item--cd40b4a0-9d09-4277-87c2-b91216cc3606">
        <a href="/troubleshooting-fetch-no-free-air-channels" data-drupal-link-system-path="node/1380">No Free to Air channels</a>
              </li>
          <li class="menu-item--_bc51295-28c8-4f68-bbbb-88dbb3650e09">
        <a href="/troubleshooting-fetch-tv-stuttering-or-freezing" data-drupal-link-system-path="node/1382">Video stuttering or freezing</a>
              </li>
          <li class="menu-item--_13d02f0-0090-4289-a6ca-48d7abc57ec1">
        <a href="/fetch-troubleshoot-hardware-issues" data-drupal-link-system-path="node/1375">Fetch box issues</a>
              </li>
          <li class="menu-item--_9e00ee7-a009-4077-8e79-6a4a361ff035">
        <a href="/troubleshooting-fetch-remote-control" data-drupal-link-system-path="node/1381">Fetch remote issues</a>
              </li>
        </ul>
  
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_3b18394-a368-49ba-94c0-e9da2dbebc9c">
        <span>Email &amp; Hosting</span>
                                <ul>
              <li class="menu-item--_db53ac1-c960-489c-bda7-4820d114627b">
        <span title="Email Migration">Email Migration</span>
                                <ul>
              <li class="menu-item--e440242f-4d7e-43bf-afcb-d27026e3e3c2">
        <a href="/westnet-email-messaging-company" title="Westnet email addresses are moving to The Messaging Company" data-drupal-link-system-path="node/1505">Westnet email addresses are moving to The Messaging Company</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_beeb1e8-486a-46dd-a692-8c73bf0f5d03">
        <span>Email Setup Guides</span>
                                <ul>
              <li class="menu-item--e39f2940-5e49-4877-a129-200ae70ff8d6">
        <a href="/email-setup-windows-10-mail" data-drupal-link-system-path="node/1307">Windows 10</a>
              </li>
          <li class="menu-item--_5c27033-139a-4615-8e8d-59dfadf81d19">
        <a href="/email-setup-iphone-and-ipad" data-drupal-link-system-path="node/1478">iPhone/iPad </a>
              </li>
          <li class="menu-item--_cc741da-58bf-4053-9fa8-c8cddee9b817">
        <a href="/email-setup-gmail-android-os" data-drupal-link-system-path="node/1340">Gmail on Android</a>
              </li>
          <li class="menu-item--e3fd5f50-29ca-45c2-934a-5cb71e07930b">
        <a href="/email-setup-samsung-android-os" data-drupal-link-system-path="node/1372">Android Email</a>
              </li>
          <li class="menu-item--_2b8a449-23e6-4fcf-bcaf-264a5a243cbd">
        <a href="/email-setup-mac-mail" data-drupal-link-system-path="node/1479">Mac OSX</a>
              </li>
          <li class="menu-item--eefd77ab-66e7-4ea1-9d13-a498601bed73">
        <a href="/email-setup-outlook-365" data-drupal-link-system-path="node/1529">Outlook 365</a>
              </li>
          <li class="menu-item--c0b8f4d8-e174-4d9a-bbc2-9f38d02afe82">
        <a href="/email-setup-outlook-2016" data-drupal-link-system-path="node/1528">Outlook 2016</a>
              </li>
          <li class="menu-item--_58d35df-798f-445a-976a-f423e282f726">
        <a href="/westnet-email-settings" data-drupal-link-system-path="node/1477">Other settings</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--_e23cbf4-eafa-4bba-93d3-c2a126d8a410">
        <span>Email Troubleshooting</span>
                                <ul>
              <li class="menu-item--_36f0132-927f-412a-bdc3-4a83b38dc876">
        <a href="/n/cannot-receive-email" data-drupal-link-system-path="node/1499">Cannot receive email</a>
              </li>
          <li class="menu-item--dd301b97-59a5-4b76-aaae-5e4d28007501">
        <a href="/cannot-send-email" data-drupal-link-system-path="node/1391">Cannot send email</a>
              </li>
          <li class="menu-item--bdecd5aa-5c68-4fff-977f-b49a55bcb8eb">
        <a href="/receiving-spam-emails" data-drupal-link-system-path="node/1329">Spam email</a>
              </li>
          <li class="menu-item--da41a2ed-2e4a-4cbd-9c61-ae0c6dbf4cd2">
        <a href="/compromised-email-accounts" data-drupal-link-system-path="node/1331">Compromised email account</a>
              </li>
          <li class="menu-item--d317dd5b-785f-413c-a6a8-11f864b5d446">
        <a href="/mailbox-size-limit-exceeded" data-drupal-link-system-path="node/1518">Mailbox size limit exceeded</a>
              </li>
        </ul>
  
              </li>
          <li class="menu-item--d1799166-7996-4fad-8ee0-d507c394bb55">
        <span>Westnet Webmail</span>
                                <ul>
              <li class="menu-item--cf130ace-c9fc-4362-8f64-0820c8ce26ec">
        <a href="/westnet-webmail-tutorial" data-drupal-link-system-path="node/1539">Webmail guides</a>
              </li>
        </ul>
  
              </li>
        </ul>
  
              </li>
        </ul>
  

</div></div>
    <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","scriptPath":null,"pathPrefix":"","currentPath":"node\/1630","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"ajaxPageState":{"libraries":"bootstrap_barrio\/breadcrumb,bootstrap_barrio\/fontawesome,bootstrap_barrio\/form,bootstrap_barrio\/global-styling,bootstrap_library\/bootstrap,ckeditor_accordion\/accordion_style,core\/drupal.dialog.ajax,core\/html5shiv,extlink\/drupal.extlink,respondjs\/respondjs,responsive_menu\/responsive_menu.config,responsive_menu\/responsive_menu.polyfills,responsive_menu\/responsive_menu.styling,statistics\/drupal.statistics,sticky\/sticky,system\/base,westnet\/bootstrap_cdn,westnet\/global-styling","theme":"westnet","theme_token":null},"ajaxTrustedUrl":{"form_action_p_pvdeGsVG5zNF_XLGPTvYSKCf43t8qZYSwcfZl2uzM":true},"responsive_menu":{"position":"left","theme":"theme-dark","pagedim":"none","modifyViewport":true,"use_bootstrap":false,"breakpoint":"(min-width: 960px)","drag":false},"sticky":{"selector":"#navbar-main","top_spacing":"0","bottom_spacing":"0","class_name":"is-sticky","wrapper_class_name":"sticky-wrapper","center":0,"get_width_from":"","width_from_wrapper":1,"responsive_width":0,"z_index":"100"},"data":{"extlink":{"extTarget":false,"extTargetNoOverride":false,"extNofollow":false,"extFollowNoOverride":false,"extClass":"0","extLabel":"(link is external)","extImgClass":false,"extSubdomains":true,"extExclude":"","extInclude":"","extCssExclude":"","extCssExplicit":"","extAlert":false,"extAlertText":"This link will take you to an external web site. We are not responsible for their content.","mailtoClass":"0","mailtoLabel":"(link sends email)"}},"ckeditorAccordion":{"accordionStyle":{"collapseAll":1,"keepRowsOpen":1}},"statistics":{"data":{"nid":"1630"},"url":"\/core\/modules\/statistics\/statistics.php"},"field_group":{"html_element":{"mode":"default","context":"view","settings":{"id":"","classes":"container","element":"div","show_label":false,"label_element":"h3","label_element_classes":"","attributes":"","effect":"none","speed":"fast"}}},"user":{"uid":0,"permissionsHash":"4f3907a5cc28a86e109db416a770c5acfdac645b351c322b22885a5d7958616b"}}</script>
<script src="/sites/default/files/js/js_8iMX5heDBQngDzNv-qPGkpEkODOtWzVExXo-lKWz-RY.js"></script>
<script src="//cdnjs.cloudflare.com/ajax/libs/popper.js/1.14.3/umd/popper.min.js"></script>
<script src="//stackpath.bootstrapcdn.com/bootstrap/4.1.1/js/bootstrap.min.js"></script>
<script src="/sites/default/files/js/js_XQQ0yyWQPc0kWf9Ln6WpIUarwt51OspLpecvzgW-jD4.js"></script>

  </body>
</html>
