Website EN - K15t WebsiteK15t Software GmbHhttps://www.k15t.com/atom.xml2024-02-06T11:13:11Z2024-02-06T11:13:11ZTools Merge, Teams Unite: Emplifi's Enablement Journey with Confluence and the Scroll AppsShannon Meehan (K15t)https://www.k15t.com/blog/2024/01/tools-merge-teams-unite-emplifi-s-enablement-journey-with-confluence-and-the-scroll-apps2024-02-06T11:13:11Z2024-01-24T13:25:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p><a rel="nofollow" class="external-link" href="https://emplifi.io/?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story">Emplifi</a> helps thousands of companies manage their social media presence – from creating meaningful conversations with their audiences, to providing customer care and powerful analytics. Their social marketing and <span class="fabric-editor-annotation">customer</span> engagement platform is used by thousands of well-known <span class="fabric-editor-annotation">brands</span> like Delta, Mercedes-Benz, and Domino’s to keep their brands and <span class="fabric-editor-annotation">customers</span> connected.</p><p>While Emplifi’s solutions are busy keeping audiences connected and engaged, the Empilfi team relies on Confluence and <a rel="nofollow" href="https://www.k15t.com/products/scroll-apps-for-confluence?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story">K15t’s Scroll Apps</a> to connect teams internally and to create and deliver the information their users need to be successful. For Emplifi this means clean, accurate, and up-to-date documentation.</p><p><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/254411253/254411255/1/1706102794609/Blog-Post-Teaser-Image_Emplifi.svg"></span></p><h2 id="ToolsMerge,TeamsUnite:Emplifi'sEnablementJourneywithConfluenceandtheScrollApps-UnifyingDocumentationandInformationPostAcquisition">Unifying Documentation and Information Post Acquisition</h2><p>Emplifi underwent massive organizational change when they acquired <span class="fabric-editor-annotation">four</span> different product companies to integrate into a single platform. Merging so many different teams and tools meant that <a rel="nofollow" class="external-link" href="https://www.linkedin.com/in/kristianklima/"><span class="fabric-editor-annotation">Kristian Klima</span></a>, Emplifi’s Senior Technical Writer and Content Strategist, had his work cut out for him.</p><p><span class="fabric-editor-annotation">Merging </span><span class="fabric-editor-annotation">four</span><span class="fabric-editor-annotation"> companies was no easy task. Each team brought along their own diverse set of information processes and five different content management and documentation tools that included </span><a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/confluence?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story"><span class="fabric-editor-annotation">Atlassian Confluence</span></a><span class="fabric-editor-annotation">. Kristian knew right away that they would need to settle on a single solution to help unify the enablement experience for their customers. </span></p><p><span class="fabric-editor-annotation">Emplifi also needed to find ways to keep maintenance costs and overhead as low as possible. Deciding on a tool for Emplifi’s single source of truth would help do just that.</span></p><h2 id="ToolsMerge,TeamsUnite:Emplifi'sEnablementJourneywithConfluenceandtheScrollApps-ConfluenceEmergesasEmplifi’sTechDocToolofChoice">Confluence Emerges as Emplifi’s Tech Doc Tool of Choice</h2><p>While navigating a labyrinth of choices, Kristian steered the team towards <a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/confluence?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story">Confluence</a>. The scalability, modular nature, and seamless integration with <a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/jira?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story">Jira</a> made it a great choice to support their documentation strategy.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/254411253/254411266/1/1706104448820/Blog-Post-Quote-Image_Emplifi_3%402x.png" height="250"></span></p><p>Atlassian’s diverse<span> </span><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story">app ecosystem</a><span> </span>also gave Kristian confidence that there would always be ways to extend the tools to meet the needs of a diverse set of teams.</p><blockquote><p>"For pretty much anything one might need, there's an app in the Atlassian Marketplace." </p><p>– Kristian Klima, Senior Technical Writer at Emplifi</p></blockquote><p><br></p><p><span style="color: rgb(23,43,77);">For example, the team went on the hunt for an app that could</span><span style="color: rgb(23,43,77);"> easily share the Confluence documentation online with their customers. Enter<span> </span></span><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluencetab=overviewhosting=cloud?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story"><span>Scroll Viewport for Confluence</span></a><span style="color: rgb(23,43,77);">—a powerful publishing solution from the <a rel="nofollow" href="https://www.k15t.com/products/scroll-apps-for-confluence?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story">Scroll Apps</a> suite. Scroll Viewport enables Emplifi to create a<span> </span></span>distinct online help center and documentation site<span style="color: rgb(23,43,77);"><span> </span>while still being able to maintain their underlying Confluence structure. <a rel="nofollow" class="external-link" href="https://docs.emplifi.io/?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story">Check it out</a>:</span></p><p><span style="color: rgb(23,43,77);"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/254411253/254411258/1/1706103000693/emplifi-documentation-center+%281%29.png" height="250"></span></span></p><h2 id="ToolsMerge,TeamsUnite:Emplifi'sEnablementJourneywithConfluenceandtheScrollApps-TailoringExperienceswiththeScrollAppsforConfluence">Tailoring Experiences with the Scroll Apps for Confluence</h2><p>Emplifi embraced a number of Scroll Apps for Confluence, namely Scroll Viewport, Scroll Documents, and Variants for Scroll Documents.</p><ul class="ak-ul"><li><p><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluencetab=overviewhosting=cloud?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story"><strong>Scroll Viewport</strong></a><strong>:</strong> Enables Emplifi to deliver a consistent and polished look across multiple sites. They’re able to customize domains, implement authenticated access, and integrate powerful features that enhance Emplifi's documentation experience for both internal teams and external users.</p></li><li><p><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluencehosting=cloudtab=overview?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story"><strong>Scroll Documents</strong></a><strong>: </strong>Emplifi creates documentation <span class="fabric-editor-annotation">collaboratively in Confluence</span>, which means they need a setup that can support various contributors that include writers, managers, and technical roles. To help manage this complexity, Scroll Documents provides clear content structuring and advanced authoring features that ensure consistency in the documentation process and coherence with company-wide standards – regardless of who is writing or contributing to the docs.</p></li><li><p><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1226295/variants-for-scroll-documentshosting=cloudtab=overview?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story"><strong>Variants for Scroll Documents</strong></a><strong>:</strong> Some of Emplifi’s documentation is used solely for services and support, yet still needs to be connected to and linked with other Confluence content. Variants for Scroll Documents helps everyone easily distinguish between the publicly available content and internal documentation without duplicating content or introducing more complexity. With the app, Emplifi can maintain documentation in the same Confluence space and simply use the conditional content features to tag which pages or sections of a page are for internal use only.</p></li></ul><p>From seamlessly handling migrations from other tools to maintaining different styles for internal and external content, the Scroll Apps offer the flexibility Emplifi requires.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/254411253/254411259/1/1706103132515/Blog-Post-Quote-Image_Emplifi_2_1%402x.png" height="250"></span></p><h3 id="ToolsMerge,TeamsUnite:Emplifi'sEnablementJourneywithConfluenceandtheScrollApps-SimpleWorkflowsforControlledContentPublishing">Simple Workflows for Controlled Content Publishing</h3><p>In tandem with the Scroll Apps, Emplifi also relies on <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1219822/comala-document-approvalhosting=cloudtab=overview?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story">Comala Document Approval</a> to maintain control over their publishing process. There are up to 15 different development teams working along multiple swim lanes, so Kristian and his team need an easy way to determine what should be published and what is still in progress.</p><p>To do so, Emplifi maintains a space for authoring documentation and another space for publishing. When content is ready, <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/143/comala-publishinghosting=cloudtab=overview?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story">Comala Publishing</a> syncs it to the target space that has Scroll Viewport enabled. Thanks to Comala Publishing, all the versions, variants, and other metadata are maintained which helps the team keep the content structured across all spaces.</p><p>This workflow is simple enough to maintain, while also providing basic control and an added layer of security to ensure there are checks in place before content is published to either internal or external audiences.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/254411253/254411260/1/1706103200383/Blog-Post-Image_Emplifi_4%402x+%281%29.png" height="250"></span></p><h2 id="ToolsMerge,TeamsUnite:Emplifi'sEnablementJourneywithConfluenceandtheScrollApps-TheScrollAppsAdvantage:Emplifi’sFavoriteFeatures">The Scroll Apps Advantage: Emplifi’s Favorite Features</h2><ol class="ak-ol"><li><p><strong>Flexibility and Customization: </strong>Emplifi appreciates the flexibility offered by Scroll Apps. They can tailor the documentation experience for the users but also maintain the structure and processes for their authors. This customization extends to different domains, authenticated access, and diverse styles for internal and external content, allowing them to meet the various needs of their users and teams.</p></li><li><p><strong>Unified Knowledge Across the Organization: </strong>Emplifi’s team has their documentation stored, displayed, accessible, and manageable all at the same time, using the same tool for everything: Confluence. Being able to point to a single source of truth is a huge benefit, especially amidst the challenge of merging multiple teams.</p></li><li><p><strong><span class="fabric-editor-annotation">A Highly Cost-Effective Solution:</span> </strong><span class="fabric-editor-annotation">Compared to the per-seat pricing of other tools</span>, Confluence and the Scroll Apps win out easily on cost. Not only is the sticker price more attractive, but the ease of use and low-effort maintenance saves Emplifi both the headache and the resources of maintaining more complex alternatives. </p></li><li><p><strong>Scroll Viewport for Unified Styling: </strong>Scroll Viewport enables Emplifi to provide a consistent and polished look across multiple sites. Having a unified styling and user experience is crucial in presenting diverse content and enablement across various Emplifi products.</p></li><li><p><strong>Scroll Documents for <span class="fabric-editor-annotation">Managing Complexity: </span></strong><span class="fabric-editor-annotation">Emplifi’s documentation process may seem complex – DocOps, conditional content, multiple sites, etc. – but Scroll Documents and other apps make it all very easy to manage. Kristian and his team don’t have fight the tools to make the process work.</span></p></li><li><p><strong>Seamless Integration with Confluence and Jira:</strong> The integration with Confluence and Jira is a standout feature for Emplifi. Leveraging Confluence's native capabilities alongside the Scroll Apps suite allows them to build on their existing infrastructure without the need for complex integrations or third-party connectors. The biggest benefit? The whole team is already using it!</p></li><li><p><strong>The DocOps team owns and manages their Confluence tooling themselves: </strong>This reduces the overall maintenance burden for the IT department.</p></li></ol><h2 id="ToolsMerge,TeamsUnite:Emplifi'sEnablementJourneywithConfluenceandtheScrollApps-LookingAhead:TheFutureofDocumentationatEmplifi"><span class="fabric-editor-annotation">Looking Ahead: </span>The <span class="fabric-editor-annotation">Future of Documentation</span> at Emplifi</h2><p>As Emplifi enjoys the stability they’ve achieved through Confluence and the Scroll Apps suite, they set their sights on future enhancements both to the documentation site and workflow. The Scroll Apps are constantly releasing new features, a few of which haven’t yet been incorporated into the team’s process:</p><ul class="ak-ul"><li><p><strong>Design tokens: </strong>Scroll Viewport offers a <a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-viewport/using-design-tokens-in-custom-css?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story">design token system</a> to create new theme styles that better align with your brand. As this feature was released only after the Emplifi site went live, the team plans to invest time in migrating to the new system to more easily maintain and customize their theme.</p></li><li><p><strong>Embedded help: </strong>Emplifi wants to explore new ways to surface the documentation <a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-viewport/embedding-help-best-practices">directly in the product</a> to better enable users.</p></li><li><p><strong><span class="fabric-editor-annotation">Improving information flow for teams like HR, Marketing, IT, Legal, and more:</span></strong><span class="fabric-editor-annotation"> In order to get everyone up to speed and fight the learning curve that comes with new teams and processes, Emplifi is looking into new ways to share information across these key internal business teams. Solutions here are in an early state, but the team is keen to find ways that the Scroll Apps can support this.</span></p></li></ul><p>Emplifi will also continue to refine and improve their internal documentation processes to ensure the tools work great for every team. Their story is an example of how great documentation can help conquer the complexity of a merger, unify diverse information processes, and create a seamless experience for their users across a whole platform of products. We’re excited to <span class="fabric-editor-annotation">see what Emplifi does next.</span></p><p><span class="fabric-editor-annotation"><span class="inline-highlight first-mark-highlight last-mark-highlight"></span></span></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>Emplifi https://emplifi.io/?utm_source=k15t&utm_medium=article&utm_campaign=emplifi-customer-story helps thousands of companies manage their social me2024-01-24T13:25:00ZThe Power of In-Person: Three Years of K15t Team WeekMichaela Mayer (K15t)https://www.k15t.com/blog/2024/01/the-power-of-in-person-three-years-of-k15t-team-week2024-01-18T14:41:10Z2024-01-18T09:25:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>K15t Team Week is now ten iterations young, and the way that it’s grown from an experiment and quarterly ceremony to be the beating heart of our working culture is a remarkable thing. Though Team Week ten wrapped up in December 2023, we’re still feeling the energy flowing into our new year, so we thought we’d <span class="fabric-editor-annotation">look back and share</span> a bit about what makes these weeks so special.</p><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Happy people celebrating Team Week" class="confluence-embedded-image" src="https://www.k15t.com/files/254410755/254410759/1/1705571661461/TeamWeekWrapUp1.png" height="250"></span></p><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="People talking during a coffee break with each other" class="confluence-embedded-image" src="https://www.k15t.com/files/254410755/254410760/1/1705571690625/TeamWeekWrapUp2.png" height="250"></span></p><p><br></p><h2 id="ThePowerofInPerson:ThreeYearsofK15tTeamWeek-2021:TeamWeekisBorn"><strong><span class="fabric-editor-annotation">2021: Team Week is Born</span></strong></h2><p>As the world was still grappling with the COVID-19 pandemic in 2021, Team Week emerged as a beacon of connection. Like a lot of the working world, we went fully remote in 2020 for the first time. And it certainly had its positive aspects – in fact, we’ve kept a flexible working policy through to today. But after a time, many of our teams were feeling the need to build and maintain meaningful in-person connections. We missed the magic of the ad hoc idea sharing and informal conversation which happens when we’re together.</p><p>The concept of the solution was simple but powerful: combine end-of-quarter retrospectives with cross-team collaborative sessions and social events, with the whole company converging at our headquarters in Stuttgart, Germany. Colleagues from the Netherlands, Spain, the UK, and the US all joined in, transcending geographical boundaries, to strengthen our bonds beyond the limits of the computer screen.</p><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Barcamp Sessions: A Microcosm of Collaboration</div>
<p>To understand what Team Week is about, let's delve into one of its key components - the Barcamp sessions. Participants brainstorm topics, ranging from practical discussions on how to deliver new kinds of value to our customers or improve the way that we work with one another, to simple informal chats such as how work has changed since the introduction of AI. <br><span class="fabric-editor-annotation">Anyone</span> can post their session idea to a grid of rooms and time slots, and groups form to engage in open conversation and healthy debate, before reconvening in the main conference to share insights and generate new ideas.</p>
</div><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="People discussing during a bar camp session" class="confluence-embedded-image" src="https://www.k15t.com/files/254410755/254410761/1/1705571762455/TeamWeekWrapUp3.png" height="250"></span></p><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="People coming together to do a check in during team week " class="confluence-embedded-image" src="https://www.k15t.com/files/254410755/254410762/1/1705571770514/TeamWeekWrapUp4.png" height="250"></span></p><h2 id="ThePowerofInPerson:ThreeYearsofK15tTeamWeek-2022:EmbracingChangeandUnity"><strong><span class="fabric-editor-annotation">2022: Embracing Change and Unity</span></strong></h2><p>Team Week 2022 marked some significant changes from its inaugural year in 2021, where the first experiments ignited a spark of interest and enthusiasm among participants. The initial <span class="fabric-editor-annotation">ones</span> provided valuable insights, and<span class="fabric-editor-annotation"> we learned lots of lessons which helped us</span> to refine the format.</p><p><span class="fabric-editor-annotation">We evolved how we organized </span>team meetings, with a heightened focus on maximizing spending time together. <span class="fabric-editor-annotation">Inclusive</span> rounds of workshops, retrospective sessions, and strategic planning for the upcoming quarter became integral <span class="fabric-editor-annotation">parts</span> of these gatherings. The teams, having learned from the previous year’s experiences, were more attuned to what formats worked best for their unique dynamics.</p><p>The evolution extended to the after-work activities, creating a new vibrancy and enthusiasm for them. Cherished formats emerged, <span class="fabric-editor-annotation">which are now eagerly</span> anticipated by colleagues. Notably, the Wednesday board game night in the company kitchen became a beloved tradition, offering an array of board and card games for every taste. Another fitness-oriented favorite is the 'Sweaty Sweater' CrossFit session at the beginning of the week, fostering team unity and physical well-being.</p><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Tasty Meals, Fun Activities, Great Company</div>
<p>The essence of Team Week is to allow people from disparate ends of the company to connect, understand different <span class="fabric-editor-annotation">points of view</span>, and deepen personal connections with one another.<span class="fabric-editor-annotation"> The social events</span> are a highlight, with various teams gathering at places like the Black Light Minigolf parcours, the Mozzarella Bar for late-night drinks and fancy Italian <span class="fabric-editor-annotation">snacks, the Vhy Restaurant for a gourmet vegan meal, or even invigorating in-office yoga and movement sessions.</span></p>
</div><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="People meeting up in the K15t office kitchen to chat" class="confluence-embedded-image" src="https://www.k15t.com/files/254410755/254410763/1/1705571950288/TeamWeekWrapUp5.png" height="250"></span></p><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="K15t team colleagues at team activities like black light minigolf and yoga" class="confluence-embedded-image" src="https://www.k15t.com/files/254410755/254410764/1/1705571959633/TeamWeekWrapUp6.png" height="250"></span></p><h2 id="ThePowerofInPerson:ThreeYearsofK15tTeamWeek-2023:MakingGreatBetter"><strong><span class="fabric-editor-annotation">2023: Making Great Better</span></strong></h2><p>As we fast forward to our most recent Team Week, marking a remarkable tenth iteration<span class="fabric-editor-annotation">,</span> it's evident that this tradition now is at the heart of our collaborative ethos. Our mornings <span class="fabric-editor-annotation">kick</span> off at Kulturwerk, our local <span class="fabric-editor-annotation">restaurant and cultural organization</span>, setting the stage for engaging discussions and <span class="fabric-editor-annotation">enlightening</span> demo presentations <span class="fabric-editor-annotation">which showcase</span> three <span class="fabric-editor-annotation">months' worth</span> of <span class="fabric-editor-annotation">fruitful</span> teamwork.</p><p>The evolution <span class="fabric-editor-annotation">continues</span> with innovative workshop formats such as an HBDI profile exploration, <span class="fabric-editor-annotation">sessions on</span> K15t cultural topics like self-organized teams to get feedback for new processes, or taking care of our <span class="fabric-editor-annotation">colleagues'</span> <span class="fabric-editor-annotation">well-being</span> by organizing health checks and yoga sessions.</p><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="K15t team colleagues at the kick off session in the blue saloon" class="confluence-embedded-image" src="https://www.k15t.com/files/254410755/254410765/1/1705571985518/TeamWeekWrapUp7.png" height="250"></span></p><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Christmas decoration during team week with chocolate santas and christmas lights" class="confluence-embedded-image" src="https://www.k15t.com/files/254410755/254410766/1/1705571992856/TeamWeekWrapUp8.png" height="250"></span></p><h2 id="ThePowerofInPerson:ThreeYearsofK15tTeamWeek-LookingAhead:TheContinuedEvolutionofIn-PersonConnection"><strong>Looking Ahead: The Continued Evolution of <span class="fabric-editor-annotation">In-Person Connection</span></strong></h2><p>As we reflect on the past three years and a decade of Team Weeks, this tradition has become a cornerstone of our company culture. It's more than just a week of activities; it's a celebration of unity, collaboration, and the power of meaningful connections. Each member of the K15t team is capable of doing great work remotely, but Team Week is what elevates our capabilities, making great work even better.</p><p>Looking ahead, we're excited about what’s next for Team Week. Each iteration has laid the foundation for the next one’s success: it's about shared moments, strengthened connections, and the anticipation of more collaborative and meaningful experiences in the <span class="fabric-editor-annotation">year</span> to come.</p><p><br></p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>K15t Team Week is now ten iterations young, and the way that it’s grown from an experiment and quarterly ceremony to be the beating heart of our worki2024-01-18T09:25:00Z2023 Wr-App Up: The Scroll Apps for ConfluenceShannon Meehan (K15t)https://www.k15t.com/blog/2023/12/2023-wr-app-up-the-scroll-apps-for-confluence2024-01-16T16:20:24Z2023-12-22T14:04:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>2023 was a busy one at K15t with dozens of exciting updates rolled out across the year. It’s our mission to help every team share their knowledge freely, simply, and effectively, and the <a rel="nofollow" href="https://www.k15t.com/products/scroll-apps-for-confluence">Scroll Apps</a> made great strides in 2023 in helping teams achieve just that.</p><p>Whether you’re using just one of the Scroll Apps for Confluence or the entire suite, we know it’s hard to keep track of all the highlights across every release – so we did it for you!</p><p>Read on for 2023’s Scroll Apps Recap: a look back at all the features, improvements, and highlights over the year and how they impact and support your team. You’ll also get an early peek at what’s to come in 2024 and a variety of ways you can help shape the future of the Scroll Apps for Confluence.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/250970193/250970196/1/1703253924021/Blog-Post-Share_Image_scroll-recsap%402x.png" height="400"></span></p><h2 id="id-2023WrAppUp:TheScrollAppsforConfluence-CustomerSuccessSpotlight">Customer Success Spotlight</h2><p>Our customers are what guide our mission and inspire future development, so we spent a ton of time in 2023 exploring the use cases and challenges that teams tackle with the Scroll Apps. Want inspiration on how others are making the most of Confluence? Learn how the Scroll Apps enabled:</p><ul class="ak-ul"><li><p><a rel="nofollow" href="https://www.k15t.com/blog/2023/09/empowering-data-excellence-shinydocs-journey-with-the-scroll-apps-and-confluence">Shinydocs</a> to manage and publish their technical documentation, learning content, and sales and client enablement material.</p></li><li><p><a rel="nofollow" href="https://www.k15t.com/blog/2023/11/navigating-the-cloud-nagras-documentation-journey-with-confluence-and-the-scroll-apps">NAGRA</a> to migrate their help portal and authenticated sites from Confluence Server to Cloud.</p></li><li><p><a rel="nofollow" href="https://www.k15t.com/blog/2023/02/how-globalvision-shares-knowledge-using-confluence-and-scroll-viewport">GlobalVision</a>, <a rel="nofollow" href="https://www.k15t.com/blog/2023/04/how-aptis-simplified-documentation-for-their-flagship-app-on-the-atlassian-marketplace">APTIS</a>, and <a rel="nofollow" href="https://www.k15t.com/blog/2023/09/elevating-appfoxs-documentation-with-scroll-viewport-for-confluence">AppFox</a> to launch beautiful help centers to better educate and enable their users.</p></li></ul><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/250970193/250970198/1/1703254135863/Blog-Post-Quote_Image_AppFox-Customer-Story%402x.png" height="400"></span></p><p><strong><span class="fabric-editor-annotation">Watch the Webinar</span>: </strong>See more than a dozen examples of how teams manage and publish their documentation, multi-lingual content, learning content, and <a rel="nofollow" class="external-link" href="https://www.youtube.com/watch?v=7DJNMTy982A">so much more →</a></p><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Share Your Journey! We’re All Ears</div>
<p>Share how you’re using the Scroll Apps and we’ll be happy to offer advice on how to optimize and extend the use of both Confluence and the apps in your team. <a rel="nofollow" href="https://www.k15t.com/products/scroll-apps-for-confluence?form=request-demo">Book some time →</a></p>
</div><h2 id="id-2023WrAppUp:TheScrollAppsforConfluence-BuildingBetterHelpCenterswithScrollViewport">Building Better Help Centers with Scroll Viewport</h2><p>Scroll Viewport continues to redefine the standards for creating beautiful and interactive help centers in Confluence Cloud. In 2023, we committed to providing better performance, deeper integrations, and a wider variety of ways to design, customize, and extend your help center. Here are the highlights:</p><ul class="ak-ul"><li><p><a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-viewport/using-design-tokens-in-custom-css"><strong>Design Tokens</strong></a><strong>:</strong> Design tokens enable customization, ensure visual consistency and allow you to enhance your site<span style="color: rgb(0,0,0);">’</span>s appearance. Design tokens are also more stable, making them the recommended approach to styling your Scroll Viewport site.</p></li><li><p><a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-viewport/how-does-the-new-partial-update-process-work"><strong>Faster site generation</strong></a><strong>: </strong>Users noticed massively improved site generation times with the introduction of partial publishing. Some teams were able to publish their sites up to <span class="fabric-editor-annotation">5 times</span> faster!</p></li><li><p><strong>Expanded support for macros and integrations: </strong>We introduced support for <a rel="nofollow" class="external-link" href="https://www.lucidchart.com/pages/">Lucidchart</a> diagrams, <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1215176/open-api-documentation-for-confluence?hosting=cloud&tab=overview">Open API Documentation</a> for Confluence, <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/28637/viewtracker-analytics-for-confluence?hosting=cloud&tab=overview">Viewtracker - Analytics</a> for Confluence, and <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence-formatting-and-interactive-ui?hosting=cloud&tab=overview">Handy Macros</a> for Confluence, which enable you to insert call-to-action buttons anywhere in your articles.</p></li></ul><p>Notable mentions and fan favorites:</p><ul class="ak-ul"><li><p><a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-viewport/how-does-search-on-viewport-sites-work"><strong>Search enhancements</strong></a><strong>:</strong> Exact matches now rank higher in search results, offering more relevant information to your users.</p></li><li><p><a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-viewport/2023-06-22"><strong>Enhanced In-App Help</strong></a><strong>: </strong>The new in-app help widget allows your users to discover your articles directly where they need it without forcing them to navigate to your help center site. It can also be implemented in just two easy steps!</p></li></ul><p>There are many <span class="fabric-editor-annotation">more updates</span> that didn’t get a shout here, but we’re sure you experienced them throughout the year! All in all, we’re proud to help you deliver faster, smarter, and more efficient help centers to your users.</p><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Get Inspired</div>
<p>Level up your help center in 2024 with these <a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-viewport/best-practices">best practices → </a></p>
</div><h2 id="id-2023WrAppUp:TheScrollAppsforConfluence-ElevatingYourConfluenceExportswiththeScrollExporters">Elevating Your Confluence Exports with the Scroll Exporters</h2><p>The suite of Scroll Exporters include popular apps like Scroll PDF, Word, and HTML Exporter, but also include export formats like CHM, DocBook, EclipseHelp, and EPUB. Here are a few of 2023<span style="color: rgb(0,0,0);">’</span>s highlights:</p><p><strong>Flexible template management: </strong>A new move option for custom export templates, allowing users to <a rel="nofollow" class="external-link" href="https://k15t.jira.com/browse/EXP-3122?jql=project%20%3D%20EXP%20AND%20issuetype%20%3D%20%22Feature%20Request%22%20AND%20status%20in%20(Released%2C%20%22Released%20to%20Cloud%22)%20AND%20fixVersion%20%3D%20CLOUD-2023-09-19-1600%20AND%20component%20%3D%20PDF%20ORDER%20BY%20created%20DESC%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20%20">move a template</a> from one space to another.</p><p><strong>Flexible template design: </strong>A few new features make it easier to define styles for your templates and speed up template creation:</p><ul class="ak-ul"><li><p>Drag & drop feature for images</p></li><li><p>New options for defining captions for Code Blocks and Equations</p></li><li><p>New option to add a Table of Code Blocks and/or Table of Equations to your export templates</p></li></ul><p><strong>More administrative insight for teams on Data Center: </strong>Specific <a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-pdf-exporter/5.12/server/configuring-audit-logging">logged events can now be tracked</a> with the Scroll v5 Exporter apps. Our apps now integrate with Confluence’s Data Center Advanced Auditing where logged events include:</p><ul class="ak-ul"><li><p>Exported Pages</p></li><li><p>Templates Edited/Copied</p></li><li><p>Templates Created/Deleted</p></li><li><p>Template Visibility changes</p></li></ul><h2 id="id-2023WrAppUp:TheScrollAppsforConfluence-PavingtheWayforDataCenterandCloudMigrations">Paving the Way for Data Center and Cloud Migrations</h2><p>We’re in the final stretch of the Atlassian Server EOL journey, and that February 15th date inches closer every day. It’s no secret that a huge amount of our team’s effort in 2023 went to making sure every Scroll App customer is able and ready to move to Data Center or Cloud when that time comes.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/250970193/250970203/1/1703254797559/Blog-Post-Newsletter-Primary-Image_migration-hub+%281%29.png" height="400"></span></p><p>While that effort is still ongoing, we’re excited to share some significant milestones from 2023:</p><ul class="ak-ul"><li><p><a rel="nofollow" class="external-link" href="https://migration.k15t.com/scroll-apps/migration/"><strong>Relaunch of the Scroll Apps Migration Hub</strong></a><strong>: </strong>As more teams started to move away from Server, there was a need for more detailed guides and best practices to help users transition from Scroll Versions and Translations to our new generation app, Scroll Documents and its extensions. This resource offers all the information teams need to make that journey a seamless one.</p></li><li><p><a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-viewport-data-center/2.22.0/publish-versions-languages-and-variants-with-scrol"><strong>Scroll Viewport and Scroll Documents Integration on Data Center</strong></a><strong>:</strong> It’s now possible to publish Scroll Documents to Scroll Viewport sites on Data Center, and control which version, translation and variant should be a part of the Viewport. This unblocks the path for our Scroll Versions and Scroll Translations users on DC to migrate to our new generation app, Scroll Documents.</p></li><li><p><a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-pdf-exporter/5.12/cloud/scroll-exporter-app-roadmap-for-data-residency-sup"><strong>Supporting Data Residency for the Scroll Exporter Apps</strong></a><strong>:</strong> By supporting data residency, we’re able to hand users more control over how and where their data is stored. Teams can now confidently migrate to Cloud with our apps and still store their data in a region they trust. We’re proud to share that ours were some of the first Atlassian apps to implement data residency, and you can watch a summary of our experience and implementation on <a rel="nofollow" class="external-link" href="https://blog.developer.atlassian.com/connect-data-residency-deep-dive-k15t/">Atlassian’s Developer blog</a>.</p></li></ul><h2 id="id-2023WrAppUp:TheScrollAppsforConfluence-What’sinStorefor’24?">What’s in Store for <span style="color: rgb(84,84,84);">’</span>24?</h2><p>We’re already buzzing with excitement for next year and busy with new initiatives already. Here’s what we can share:</p><ul class="ak-ul"><li><p><strong>Exploration in the age of AI:</strong> We’re exploring all the many ways we can bring AI's transformative power directly to our customers. With <a rel="nofollow" class="external-link" href="https://www.atlassian.com/blog/announcements/atlassian-intelligence-ga">Atlassian Intelligence</a> now generally available, we’re also keeping a close eye on how this functionality evolves alongside our apps and how we can build on its potential. Check out our latest <a rel="nofollow" href="https://www.k15t.com/rock-the-docs/misc/mastering-atlassian-intelligence-in-confluence-cloud-best-practices-for-the-ai-enabled-team">Confluence best practice article</a> for more and sign up for AI updates from there!</p></li><li><p><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1224799/scroll-content-quality-for-confluence?tab=overview&hosting=cloud"><strong>Scroll Content Quality</strong></a><strong>:</strong> This app may not be the most recognizable of our Scroll Apps suite, but we’re working to give it a proper welcome in 2024. Development efforts are already underway to make the app more powerful in helping teams check and enforce quality standards in their Confluence content. Want to help shape its future? <span class="fabric-editor-annotation">Get early access by </span><a rel="nofollow" class="external-link" href="https://k15t.jira.com/servicedesk/customer/portal/3/group/6/create/15"><span class="fabric-editor-annotation">creating a ticket and sharing your use case →</span></a><span class="fabric-editor-annotation"> </span></p></li><li><p><strong><span class="fabric-editor-annotation">Accessible Help Centers for all</span>: </strong>Scroll Viewport is committed to providing sites that are accessible to the widest audience possible, regardless of technology or ability. In 2023, we tested our theme against the <a rel="nofollow" class="external-link" href="https://www.w3.org/TR/WCAG21/">Web Content Accessibility Guidelines (WCAG) 2.1</a> level A and level AA. We are now actively taking steps and devoting resources to further enhance the accessibility of our help center sites to meet applicable standards.</p></li><li><p><a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-html-exporter/3.10/server/custom-export-template-feedback"><strong>Scroll HTML Exporter v4</strong></a><strong>:</strong> In the next major version of Scroll HTML Exporter we will be making changes that impact template creation and customization – and we need your help! Follow along with <a rel="nofollow" class="external-link" href="https://k15t.jira.com/browse/EXP-3652">the beta version</a> and share the type of styling, formatting and additional features that are being used within your custom export templates with Scroll HTML Exporter v3. <a rel="nofollow" class="external-link" href="https://k15t.jira.com/servicedesk/customer/portal/3/group/6/create/16?summary=Scroll%20HTML%20Exporter%20Custom%20Template%20Feedback&description=Please%20provide%20as%20much%20detail%20as%20possible%20regarding%20any%20custom%20changes%20that%20are%20present%20in%20your%20export%20template.%20For%20example:%0A%0A-%20what%20styling/formatting%20changes%20have%20you%20made%20to%20your%20export%20template(s)?%0A%0A-%20have%20you%20modified%20the%20HTML%20structure%20in%20your%20template(s)%20compared%20to%20the%20default%20bundled%20template?%20Where%20possible%20please%20provide%20an%20export%20example%20and/or%20a%20copy%20of%20your%20custom%20template.%0A%0A-%20are%20you%20using%20customizations%20that%20are%20not%20available%20in%20the%20cloud%20version%20of%20Scroll%20HTML%20Exporter?%0A%0A">Let us know →</a></p></li></ul><h2 id="id-2023WrAppUp:TheScrollAppsforConfluence-ManyThanksforaGreatYear">Many Thanks for a Great Year</h2><p>A heartfelt thank you to all of the teams out there using the Scroll Apps for Confluence. We’re very grateful for all the ways you help make great better with your support, feedback, and belief in our tools.</p><p>We can’t wait to bring even more value to Confluence users in 2024 and help your team continue to share what you do best! Wishing you and your team a wonderful start to the year.</p><p>The K15t Team</p>
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</div>2023 was a busy one at K15t with dozens of exciting updates rolled out across the year. It’s our mission to help every team share their knowledge free2023-12-22T14:04:00ZNavigating the Cloud: NAGRA’s Documentation Journey with Confluence and the Scroll AppsShannon Meehan (K15t)https://www.k15t.com/blog/2023/11/navigating-the-cloud-nagras-documentation-journey-with-confluence-and-the-scroll-apps2023-11-03T12:38:23Z2023-11-03T10:26:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>NAGRA is on a mission to connect people to the content they love.<a rel="nofollow" style="text-decoration: none;" href="https://dtv.nagra.com/" title="https://dtv.nagra.com/" class="external-link"></a><a rel="nofollow" style="text-decoration: none;" href="https://dtv.nagra.com/?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story" class="external-link"><u>NAGRA</u></a>, the digital TV division of the Kudelski Group, provides security and multiscreen user experience solutions for the monetization of digital media. These solutions help content providers around the world to deliver video content to more than 300 million devices.</p><p>Since 2016, NAGRA has been using Confluence and K15t’s<a rel="nofollow" style="text-decoration: none;" href="https://www.k15t.com/products/scroll-apps-for-confluence" title="https://www.k15t.com/products/scroll-apps-for-confluence" class="confluence-ssr-app-tgpl01"></a><a rel="nofollow" style="text-decoration: none;" href="https://www.k15t.com/products/scroll-apps-for-confluence?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story" class="confluence-ssr-app-tgpl01"><u>Scroll Apps</u></a> to author, manage, and publish their documentation. After Atlassian announced the end of life for their server products, NAGRA underwent a successful migration to Confluence Cloud and transformed their documentation process with the Scroll Apps along the way. </p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/247595015/247595019/1/1699007304049/Blog-Post-Teaser-Image_Nagra_Customer-story.svg" height="250"></span></p><p>Read on to learn more about NAGRA’s journey to Confluence Cloud and get inspired by the beautiful documentation portal they deliver to their customers today with the help of Scroll Viewport and Scroll Documents.</p><h2 id="NavigatingtheCloud:NAGRA’sDocumentationJourneywithConfluenceandtheScrollApps-ProductDocumentationBuiltonConfluence">Product Documentation Built on Confluence</h2><p>NAGRA has been using the Atlassian tools since 2011, meaning there’s strong, long-lasting adoption across the company – especially of<a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/confluence"></a><a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/confluence?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story"><u>Confluence</u></a> and<a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/jira"></a><a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/jira?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story"><u>Jira</u></a>. This makes Confluence an obvious pick as the base for their product documentation as well.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/247595015/247595043/1/1699012870142/Blog-Post-Quote-Image_Nagra-Customer-Story%402x_1.png" height="250"></span></p><p>NAGRA publishes comprehensive documentation across their entire product portfolio. In the<a rel="nofollow" class="external-link" href="https://docs.nagra.com/"></a><a rel="nofollow" class="external-link" href="https://docs.nagra.com/?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story"><u>NAGRA Documentation Portal</u></a>, built on Confluence and Scroll Viewport, users will find everything from feature overviews and release notes, to integration guides and API documentation.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image confluence-content-image-border" src="https://www.k15t.com/files/247595015/247595028/1/1699008989501/Screenshot+2023-11-03+at+11.56.05.png" height="400"></span></p><p>In 2016, NAGRA started to use K15t’s<a rel="nofollow" href="https://www.k15t.com/products/scroll-apps-for-confluence"></a><a rel="nofollow" href="https://www.k15t.com/products/scroll-apps-for-confluence?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story"><u>Scroll Apps for Confluence</u></a> to enhance the authoring and publishing process of their docs. When the team was using Confluence Server, Scroll Versions played a key role in managing versions and variants of the documentation over time, and <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluencetab=overviewhosting=cloud?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story"><u>Scroll Viewport</u></a> served as a solution for publishing the documentation to deliver to their users.</p><p>But then came the Cloud discussion.</p><h2 id="NavigatingtheCloud:NAGRA’sDocumentationJourneywithConfluenceandtheScrollApps-NAGRA’sJourneytoConfluenceCloud">NAGRA’s Journey to Confluence Cloud </h2><p>After Atlassian announced that they would retire their server products, it was clear the team needed an alternative for their Atlassian setup. NAGRA considered upgrading to Confluence Data Center, but after comparing the pricing, they ultimately settled on Cloud due to the cost savings. As a large company with thousands of Confluence users, the Cloud pricing was an attractive factor in the team’s decision.</p><h2 id="NavigatingtheCloud:NAGRA’sDocumentationJourneywithConfluenceandtheScrollApps-MigratingNAGRA’sDocumentationwiththeScrollAppsforConfluence">Migrating NAGRA’s Documentation with the Scroll Apps for Confluence</h2><p>Then came the next challenge: would NAGRA be able to migrate their documentation to the new Cloud deployment? With the Scroll Apps, they had to ensure the following features could be migrated:</p><h3 id="NavigatingtheCloud:NAGRA’sDocumentationJourneywithConfluenceandtheScrollApps-PublishingDocumentation:TheBenefitsofMigratingtoScrollViewportonConfluenceCloud"><span class="fabric-editor-annotation">Publishing Documentation: The Benefits of Migrating to Scroll Viewport</span> on Confluence Cloud</h3><ul><li><strong>Branded Help Center: </strong>Just as before, NAGRA needed to deliver a branded, online documentation portal where users can self-serve the help they need. For the public docs, NAGRA also wanted to unify the documentation under one custom domain, which <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluencehosting=cloudtab=overview?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story">Scroll Viewport</a> was able to help customize. </li><li><strong style="letter-spacing: 0.0px;">Authentication: </strong><span style="letter-spacing: 0.0px;">Documentation for some of NAGRA’s products is public, while other documentation needs to remain restricted. Having this control was going to be just as important in the Cloud, and NAGRA was pleased that they could still restrict content for certain products as needed. </span><a rel="nofollow" style="letter-spacing: 0.0px;" href="https://ssp-docs.nagra.com/" class="external-link">See an example →</a></li></ul><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/247595015/247595025/1/1699008595036/Screenshot+2023-10-31+at+14.41.37.png" height="250"></span></p><ul><li><strong>Simple Publishing Process: </strong>With so many products to maintain, simplicity is key. Scroll Viewport for Confluence Cloud offers a straightforward publishing workflow that saved the team some headaches in delivering their public docs.</li></ul><blockquote><p>“The publication process now with Scroll Documents and Scroll Viewport is a lot more robust than what we had with Scroll Versions. Previously, there would be links to check and fix, and various things that would break in the process. I’m very happy that I can just click a button now and it gets published without issues. Kudos to K15t for that! Just a couple clicks and it all works.”</p><p>– Martin Polley, Technical Writing Manager at NAGRA.</p></blockquote><ul><li><strong>Supported Macros to Define and Structure Content:</strong> The list of native and third-party <a rel="nofollow" class="external-link" href="https://help.k15t.com/scroll-viewport/supported-macros-and-features?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story"><u>macros that Scroll Viewport supports</u></a> is long and constantly expanding. One important example is the <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1215176/open-api-documentation-for-confluencehosting=cloudtab=overview?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story"><u>Open API Documentation</u></a> macro, which enables NAGRA to publish API documentation on their sites. </li><li><strong>Unifying the Documentation Sites: </strong>With the help of CloudFlare as a reverse proxy, NAGRA was able to tackle the challenge of merging their many sites into just one.</li></ul><h3 id="NavigatingtheCloud:NAGRA’sDocumentationJourneywithConfluenceandtheScrollApps-AuthoringDocumentation:TheBenefitsofMigratingfromScrollVersionstoScrollDocuments">Authoring Documentation: The Benefits of Migrating from Scroll Versions to Scroll Documents</h3><ul><li><strong>Versioning:</strong> As NAGRA updates their products, they need to create and publish new versions of the documentation. Some products offer more than a dozen different versions and it’s important that users are able to consume the documentation related to the version they’re using. Scroll Versions is not available on Confluence Cloud, meaning the team had to migrate their documentation to <a rel="nofollow" style="letter-spacing: 0.0px;" href="https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluencetab=overviewhosting=cloud?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story" class="external-link"><u>Scroll Documents</u></a><span style="letter-spacing: 0.0px;"> – the new home for versioning and advanced content management on Confluence Cloud.</span></li></ul><p><span style="letter-spacing: 0.0px;"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image confluence-content-image-border" src="https://www.k15t.com/files/247595015/247595024/1/1699008571566/Screenshot+2023-10-10+at+15.44.39.png" height="400"></span></span></p><ul><li><p><strong>Variant Management:</strong> In addition to versions, NAGRA also maintains multiple variants of their documentation. Similar to Scroll Versions, NAGRA migrated the variants over to Scroll Documents and its extension:<a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1226295/variants-for-scroll-documents?tab=overview&hosting=cloud"></a><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1226295/variants-for-scroll-documentstab=overviewhosting=cloud?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story"><u>Variants for Scroll Documents</u></a>.</p></li></ul><blockquote><p>“<span class="fabric-editor-annotation">Scroll Documents is great! Does what it’s meant to do, and we’re happy with it. Obviously there’s a paradigm shift in the way Scroll Versions worked and Scroll Documents works. But after some internal training, the authors and editors are able to understand the differences and adopt the tool in their day-to-day work.</span>”</p><p>– <span class="fabric-editor-annotation">Olivier Crozier</span>, Tools Admin Team Leader at NAGRA.</p></blockquote><h4 id="NavigatingtheCloud:NAGRA’sDocumentationJourneywithConfluenceandtheScrollApps-LearnmoreaboutthedifferencesbetweenScrollVersionsandScrollDocuments→">Learn more about the differences between <a rel="nofollow" class="external-link" href="https://migration.k15t.com/scroll-apps/migration/scroll-versions-and-scroll-documents-compared?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story">Scroll Versions and Scroll Documents →</a></h4><h2 id="NavigatingtheCloud:NAGRA’sDocumentationJourneywithConfluenceandtheScrollApps-TheCloudJourneyContinues">The Cloud Journey Continues</h2><p>The NAGRA team has officially published 29 live sites to their Cloud documentation portal and have just one more to migrate.</p><p>NAGRA continues to upgrade their Confluence server from time to time to stay ahead of new security vulnerabilities. Each upgrade requires varying levels of time and effort, and the team really looks forward to leaving these heavy maintenance activities behind when everything is finally on Cloud.</p><p>Authoring and publishing documentation with the Scroll Apps is also just one of the many reasons NAGRA uses Confluence across the company. In addition to migrating their public docs, NAGRA is busy migrating all of the company’s active spaces to Confluence Cloud and hope to complete their journey by early 2024 – just in time to bid farewell to Confluence Server!</p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div><p></p><p>Looking to transform your documentation process like NAGRA? The Scroll Apps for Confluence will help your team easily manage and share your product information whenever and wherever it’s needed. Learn more about this <a rel="nofollow" href="https://www.k15t.com/products/scroll-apps-for-confluence?utm_source=k15t&utm_medium=article&utm_campaign=nagra-customer-story">suite of Confluence apps</a>.</p>
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</div>NAGRA is on a mission to connect people to the content they love. https://dtv.nagra.com/NAGRA https://dtv.nagra.com/?utm_source=k15t&utm_medium=articl2023-11-03T10:26:00ZElevating AppFox’s Documentation with Scroll Viewport for ConfluenceShannon Meehan (K15t)https://www.k15t.com/blog/2023/09/elevating-appfoxs-documentation-with-scroll-viewport-for-confluence2023-12-08T09:34:51Z2023-09-18T09:54:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>For <a rel="nofollow" class="external-link" href="https://www.appfox.io/?utm_source=k15t&utm_medium=article&utm_campaign=appfox-customer-story">AppFox</a>, a growing SaaS product vendor and Platinum Atlassian Marketplace Partner, quality documentation has been essential in empowering users to harness the full potential of their apps. But as their portfolio expanded, it became a challenge for AppFox to maintain a cohesive and user-friendly documentation system. That's when they turned to K15t's <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluencetab=overviewhosting=cloud?utm_source=k15t&utm_medium=article&utm_campaign=appfox-customer-story">Scroll Viewport for Confluence Cloud</a>.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/239730927/244941407/1/1698239055592/Blog-Post-Teaser-Image_AppFox-Customer-Story.svg" height="250"></span></p><h2 id="ElevatingAppFox’sDocumentationwithScrollViewportforConfluence-TheChallenge:StrainonScalingProcesses">The Challenge: Strain on Scaling Processes</h2><p>Founded in 2017, AppFox's rapid growth led to disjointed documentation practices across their diverse <a rel="nofollow" class="external-link" href="https://www.appfox.io/?utm_source=k15t&utm_medium=article&utm_campaign=appfox-customer-story">product range</a>. AppFox offers products for multiple platforms including Jira, Confluence, Trello, and <a rel="nofollow" class="external-link" href="http://Monday.com">Monday.com</a>.</p><p>With so much information to manage, challenges started to creep in. The visibility of draft content, inconsistent styling, subpar search experiences, and lack of integration with their web domain posed significant hurdles for both the team and the users.</p><h2 id="ElevatingAppFox’sDocumentationwithScrollViewportforConfluence-TheCriteria:FindingaComprehensiveSolution">The Criteria: Finding a Comprehensive Solution</h2><p><span class="fabric-editor-annotation">AppFox sought a solution that would tackle a number of specific pain points:</span></p><ol class="ak-ol"><li><p><strong><span class="fabric-editor-annotation">Integration with Confluence:</span></strong><span class="fabric-editor-annotation"> AppFox needed a solution that would work seamlessly with </span><a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/confluence?utm_source=k15t&utm_medium=article&utm_campaign=appfox-customer-story"><span class="fabric-editor-annotation">Confluence</span></a><span class="fabric-editor-annotation">,</span> a platform they already relied on. As avid users and advocates of the tool, moving away was simply not an option.</p></li><li><p><strong>Separation of Draft and Published Content:</strong> Maintaining the separation between draft and published content was crucial for their internal review process and delivering more accurate user-facing documentation.</p></li><li><p><strong>Enhanced Navigation:</strong> AppFox wanted to provide users with a smooth and intuitive navigation experience to quickly find the information they needed.</p></li><li><p><strong>Intuitive Interface:</strong> Efficiency was a priority; they needed a tool that would be user-friendly for their team without the need for extensive training.</p></li><li><p><strong>Reliability:</strong> To cater to their global customer base, AppFox required a tool that ensured 24/7 accessibility.</p></li></ol><h2 id="ElevatingAppFox’sDocumentationwithScrollViewportforConfluence-TheSolution:ScrollViewportforConfluence">The Solution: Scroll Viewport for Confluence</h2><p>AppFox's search led them to Scroll Viewport, a solution that aligned perfectly with their criteria. With Scroll Viewport, they found:</p><p><a rel="nofollow" class="external-link" href="https://docs.appfox.io/?utm_source=k15t&utm_medium=article&utm_campaign=appfox-customer-story"><strong>A Branded Help Center</strong></a><strong>:</strong> Scroll Viewport enables AppFox to maintain a consistent brand identity throughout their documentation.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="1437" class="confluence-embedded-image confluence-content-image-border" src="https://www.k15t.com/files/239730927/239730930/1/1695027838431/AppFox-Confluence-Help-Center.png" height="808"></span></p><p><strong>Simplicity and Ease:</strong> Scroll Viewport's intuitive interface allowed AppFox to seamlessly adopt the tool, saving time and resources.</p><p><strong>Effortless Navigation:</strong> Multiple display options within Scroll Viewport ensures users can easily access the content they're looking for.</p><p><strong>Contextual Search:</strong> Integrated, context-specific search functionality makes it so simple for users to find exactly the content they're searching for:</p><blockquote><p>“Now this might seem like a niche benefit, but the search feature makes a huge difference to our customers. It cuts out all the noise from the other documentation pages and makes the process of finding information a lot smoother.”</p><p>– Craig Willson, Head of Product Marketing at AppFox.</p></blockquote><p><br></p><p><strong>Analytics Integration:<span> </span></strong>Scroll Viewport's integration with Google Analytics provides valuable insights into content performance and user behavior.</p><p><strong>Continuous Improvements:</strong> AppFox appreciates Scroll Viewport's regular updates and how they're enhancing the tool's functionality and efficiency:</p><blockquote><p>“We’ve been blown away by the amount of updates that have happened over the years. It’s pretty clear the K15t team is focused on taking this product even further and we have seen some awesome changes released.”</p><p>– Emma Thomas, Head of Product at AppFox.</p></blockquote><h2 id="ElevatingAppFox’sDocumentationwithScrollViewportforConfluence-PerfectPairing:ElevatingDocswithScrollViewport&WorkflowsforConfluence">Perfect Pairing: Elevating Docs with Scroll Viewport & Workflows for Confluence</h2><p>AppFox also discovered a winning combo: Scroll Viewport and <a rel="nofollow" class="external-link" href="https://www.appfox.io/products/workflows-for-confluence/?utm_source=k15t&utm_medium=article&utm_campaign=appfox-customer-story">Workflows for Confluence</a>. Using their Workflows product to help manage documentation internally, they set up custom workflows and an approval process that enables the right experts on their team to review content before it goes live.</p><p>With Scroll Viewport in the mix, they have a seamless process in place. The docs are created in Confluence, experts give the nod, and Scroll Viewport adds the finishing touch – sleek, polished pages to deliver to their users. See for yourself:</p><p><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/239730927/239730931/3/1695029011051/AppFox-Confluence-Help-Center-Worklows-Documentation.png"></span></p><p>You can learn more about this dynamic duo and how AppFox makes this possible <a rel="nofollow" class="external-link" href="https://www.appfox.io/blog/improving-appfox-docs-with-scroll-viewport/?utm_source=k15t&utm_medium=article&utm_campaign=appfox-customer-story">in this article →</a></p><h2 id="ElevatingAppFox’sDocumentationwithScrollViewportforConfluence-TheResult:EnhancedDocumentationandUserExperience">The Result: Enhanced Documentation and User Experience</h2><p>By partnering with K15t's Scroll Viewport, AppFox successfully transformed their documentation process. The result has helped improve user interactions, streamlined content creation, and elevated customer satisfaction.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/239730927/247595013/1/1699001935471/Blog-Post-Quote_Image_AppFox-Customer-Story%402x.png" height="250"></span></p><p><span>This is just a glimpse into AppFox's journey with Scroll Viewport. To read the full story and learn how Scroll Viewport revolutionized their documentation practices, </span><a rel="nofollow" class="external-link" href="https://www.appfox.io/blog/improving-appfox-docs-with-scroll-viewport/?utm_source=k15t&utm_medium=article&utm_campaign=appfox-customer-story">check out AppFox’s article →</a></p><p>Discover how you can take your documentation to the next level and align it with your brand for an exceptional user experience. Confluence users can try Scroll Viewport free for 30 days.</p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>For AppFox https://www.appfox.io/?utm_source=k15t&utm_medium=article&utm_campaign=appfox-customer-story, a growing SaaS product vendor and Platinum At2023-09-18T09:54:00ZEmpowering Data Excellence: Shinydocs' Journey with the Scroll Apps and ConfluenceShannon Meehan (K15t)https://www.k15t.com/blog/2023/09/empowering-data-excellence-shinydocs-journey-with-the-scroll-apps-and-confluence2023-12-08T09:35:19Z2023-09-12T08:07:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>When it comes to data empowerment, Shinydocs emerges as a leader in reshaping the landscape of data management for teams across the world. <a rel="nofollow" class="external-link" href="https://shinydocs.com/?utm_source=k15t&utm_medium=article&utm_campaign=shinydocs-customer-story">Shinydocs</a> is on a mission to redefine how companies make use of their data by empowering enterprises to unlock insights, make informed decisions, and ignite meaningful change. </p><p>Joining forces with K15t's <a rel="nofollow" href="https://www.k15t.com/products/scroll-for-confluence?utm_source=k15t&utm_medium=article&utm_campaign=shinydocs-customer-story">Scroll Apps for Confluence</a>, Shinydocs embarked on a journey to transform their documentation and customer enablement in order to better serve their customers.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/239730895/244941418/3/1698244401861/Blog-Post-Teaser-Image_Aptis-Customer-Story.svg" height="250"></span></p><h2 id="EmpoweringDataExcellence:Shinydocs'JourneywiththeScrollAppsandConfluence-EnablingSuccessthroughEffectiveDocumentation">Enabling Success through Effective Documentation</h2><p>The Shinydocs platform helps customers with everything from data privacy and enterprise search, to content classification, migration, and much more. With so much information to cover, the Enablement and Documentation team has their work cut out for them.</p><p>Their mandate? To enhance internal enablement and customer empowerment by streamlining content processes and delivery. To do this, they deliver a number of resources and support a variety of teams and processes:</p><ul class="ak-ul"><li><p><strong>Technical Documentation: </strong>The team spearheads the management and improvement of the company's <a rel="nofollow" class="external-link" href="https://help.shinydocs.com/?utm_source=k15t&utm_medium=article&utm_campaign=shinydocs-customer-story"><span class="fabric-editor-annotation">technical documentation and help portal</span></a> using Confluence and the Scroll Apps.</p></li><li><p><strong>Learning Content:</strong> They also curate learning content and courses for the <a rel="nofollow" class="external-link" href="https://academy.shinydocs.com/?utm_source=k15t&utm_medium=article&utm_campaign=shinydocs-customer-story"><span class="fabric-editor-annotation">Shinydocs Academy</span></a><span class="fabric-editor-annotation">,</span> and align the customer enablement experience across all resources.</p></li><li><p><strong>Sales and Client Engagement Support:</strong> Beyond documentation, the team supports the sales and client engagement teams, ensuring a seamless flow of information and understanding.</p></li></ul><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image confluence-content-image-border" src="https://www.k15t.com/files/239730895/239730898/1/1694502920430/Screenshot+2023-09-01+at+11.15.31.png" height="400"></span></p><h2 id="EmpoweringDataExcellence:Shinydocs'JourneywiththeScrollAppsandConfluence-TheShinydocsWorkflowwiththeScrollApps:AParadigmShiftinDocumentation">The Shinydocs Workflow with the Scroll Apps: A Paradigm Shift in Documentation</h2><p>Shinydocs transitioned from a quarterly waterfall release cycle to an agile methodology, which reshaped their documentation workflow. Collaborating closely with product managers and developers, the team now embraces a dynamic process:</p><ol class="ak-ol"><li><p><strong>Agile Collaboration:</strong> Aligning with development cycles, the team <span class="fabric-editor-annotation">collects input</span> from the product managers, developers, and Jira tickets, ensuring precise, up-to-date content.</p></li><li><p><strong>Streamlined Release Notes:</strong> Prior to each release, the team promptly publishes release notes using <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluencetab=overview?utm_source=k15t&utm_medium=article&utm_campaign=shinydocs-customer-story"><span class="fabric-editor-annotation">Scroll Viewport</span></a>, offering users immediate insight into updates.</p></li><li><p><strong>Efficient Updates:</strong> Within a week, they refine topics affected by changes, ensuring these updates are reflected in a new version of the documentation that is saved and managed with <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluencetab=overviewhosting=cloud?utm_source=k15t&utm_medium=article&utm_campaign=shinydocs-customer-story">Scroll Documents</a>.</p></li><li><p><strong>Seamless User Access:</strong> With a new version in place, Scroll Viewport delivers polished, intuitive pages on <a rel="nofollow" class="external-link" href="https://help.shinydocs.com/?utm_source=k15t&utm_medium=article&utm_campaign=shinydocs-customer-story">the help portal</a>, enhancing user experience and enabling customers at every touchpoint.</p></li></ol><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image confluence-content-image-border" src="https://www.k15t.com/files/239730895/239730899/1/1694502980106/Screenshot+2023-09-01+at+11.17.17.png" height="400"></span></p><h2 id="EmpoweringDataExcellence:Shinydocs'JourneywiththeScrollAppsandConfluence-WhatMadeShinydocsChoosetheScrollAppsforConfluence?"><span class="fabric-editor-annotation">What Made Shinydocs Choose the Scroll Apps for Confluence? </span></h2><p><a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/confluence?utm_source=k15t&utm_medium=article&utm_campaign=shinydocs-customer-story"><span class="fabric-editor-annotation">Atlassian Confluence</span></a> already served as the central hub for information at Shinydocs, facilitating collaboration, procedures, onboarding, and release planning. This made it a great base for creating and collaborating on technical documentation, and with budgets and timing to consider, it was the pragmatic approach the team really needed:</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/239730895/244940858/1/1696841580295/Twitter-Post-Size_shinydocs.png" height="250"></span></p><p><span class="fabric-editor-annotation" style="letter-spacing: 0.0px;">In the end, the Scroll Apps for Confluence won out as the solution for Shinydocs, beating other costly and complex</span><span style="letter-spacing: 0.0px;"> alternatives they explored like DITA- or XML-based editors, a new CCMS, and more.</span></p><h2 id="EmpoweringDataExcellence:Shinydocs'JourneywiththeScrollAppsandConfluence-TheScrollAppAdvantage:Shinydocs'FavoriteFeatures">The Scroll App Advantage: Shinydocs' Favorite Features</h2><p>With the new Shinydocs portal in place, they were able to refine their content presentation and accessibility. Here are a few<span class="fabric-editor-annotation"> Scroll Apps features</span> that stand out to the team:</p><ol class="ak-ol"><li><p><strong>Theming Made Easy:</strong> Customization is a breeze, and gives the Shinydocs' documentation portal a personalized touch.</p></li><li><p><strong>Embedded Help Widget:</strong> A simple, yet powerful integration between Scroll Viewport and the Shinydocs Academy that ensures users have seamless access to FAQs without ever needing to leave the context of the Academy.</p></li><li><p><strong>Organize Page Tree:</strong> Scroll Documents offers intuitive, organic structuring of Confluence pages, helping to enhance clarity about where content is and how it’s reused across the entire instance.</p></li><li><p><strong>Effortless PDF Generation:</strong> <span class="fabric-editor-annotation"><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/7019/scroll-pdf-exporter-for-confluence?tab=overview&hosting=cloud">Scroll PDF Exporter</a> is a team favorite</span>. <span class="fabric-editor-annotation">It’s so easy for everyone to create templates</span>, and the app has saved the team hours of time and replaced manual workflows with automated efficiency.</p></li><li><p><strong><span class="fabric-editor-annotation">Clean URLs:</span></strong> Scroll Viewport's clean URLs replaced the standard convoluted strings of numbers, making it easier for both the team and users to understand what pages are about and how to navigate the site.</p></li><li><p><strong>The Scroll Apps Enablement:</strong> The Shinydocs team appreciates the apps' ease of use, the clear documentation that enables them along the way, and the responsiveness and transparency <span class="fabric-editor-annotation">of the K15t support team</span> for when additional help is ever needed.</p></li></ol><h2 id="EmpoweringDataExcellence:Shinydocs'JourneywiththeScrollAppsandConfluence-PavingthePathforShinydocs'DataEvolution">Paving the Path for Shinydocs' Data Evolution</h2><p>As Shinydocs forges ahead into a data-driven future, the Scroll Apps will be there to enable their customers and team at every step. Are you looking to streamline content creation and elevate your customer enablement like Shinydocs?</p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>When it comes to data empowerment, Shinydocs emerges as a leader in reshaping the landscape of data management for teams across the world. Shinydocs h2023-09-12T08:07:00ZHow to Tame Your Product Information ChaosMatthew Reiner (K15t)https://www.k15t.com/blog/2023/08/how-to-tame-your-product-information-chaos2023-12-08T09:33:54Z2023-08-18T13:24:00Z<div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"><div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;">
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<p><span class="fabric-editor-annotation">Picture one of your product users: they have something </span>they care about, something they want to do, and your product helps make that happen. But like anyone using a new tool, your users inevitably stumble here and there:</p><ul class="ak-ul"><li><p>They can't figure out how to do something in their workflow.</p></li><li><p>They need to learn how a feature works in the product.</p></li><li><p>They want information on the latest product release.</p></li><li><p><span class="fabric-editor-annotation">They run into what seems like a bug and they need help.</span></p></li></ul><p><span class="fabric-editor-annotation">So, what happens next? Where do they find the information they need to discover your product's value?</span></p><p><span class="fabric-editor-annotation">Depending on how chaotic information is within your team, your users may be forced to sift through incomplete, duplicate, and inaccurate information that’s spread across multiple channels. This messy trail of problematic information makes it challenging for users to find what they need to be successful. But have no fear! With the right approach, that same information can be used to uncover the true value of your product. What is that approach? Let’s talk about product hubs.</span></p><p><span class="fabric-editor-annotation"><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/239730810/244940822/1/1696489515494/Blog-Post-Share_Image_Taming-Info-Chaos-with-Product-Hubs.png"></span></span></p><h2 id="HowtoTameYourProductInformationChaos-TheCentralIdea">The <span class="fabric-editor-annotation">Central</span> Idea</h2><p>You see, your team <span class="fabric-editor-annotation">is already creating the </span><a data-macro-name="sp-richtextbody-link" href="https://www.k15t.com/blog/2023/02/the-hidden-life-of-information-in-product-development" class="conf-macro output-inline" data-hasbody="true"><span class="fabric-editor-annotation">information everyone needs to be successful</span></a>; all you have to do is centralize it. Although it may be tempting, don't dismiss centralization as a simple tooling issue. Of course, introducing a team knowledge management tool like Confluence can be beneficial, but in order to centralize your product information effectively, you’ll need to thoughtfully consider how you centralize the information itself.</p><p><span class="fabric-editor-annotation">No matter what route you take,</span> <a rel="nofollow" class="external-link" href="https://www.sciencedirect.com/science/article/abs/pii/S0749597800928930?via%3Dihub">research suggests</a> there are many benefits to centralizing your team and company information. Your teams will:</p><ul class="ak-ul"><li><p>Save time</p></li><li><p>Seek out solutions on their own</p></li><li><p>Learn independently</p></li><li><p>Feel more confident</p></li><li><p>Be more productive</p></li></ul><p>And users will:</p><ul class="ak-ul"><li><p>Have central access to accurate and up-to-date information</p></li><li><p>Experience a more seamless journey with your product</p></li><li><p>Be able to unlock product value more quickly</p></li></ul><p><span style="font-size: 20.0px;letter-spacing: -0.008em;">Product Hubs</span></p><p>To start centralizing the information in your team, we recommend creating one or more product hubs. Product hubs are repositories that store and manage all the information related to your product or products. They serve as sources of truth, housing everything from technical specifications to user manuals.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="The Easy Agile Help Center" title="The Easy Agile Help Center" class="confluence-embedded-image" src="https://www.k15t.com/files/239730810/239730828/1/1692365424842/Easy-Agile-Help-Center.png" height="250"></span></p><p>The design and implementation of a product hub can vary based on your organization's specific needs. Consider the purpose, target audience, and genre of content when deciding on the type(s) of product hub(s) to create. <span class="fabric-editor-annotation">For example</span>:</p><ul class="ak-ul"><li><p>Support hubs, like <a rel="nofollow" class="external-link" href="https://help.easyagile.com/">Easy Agile's Help Center</a>, focus on addressing customer problems and providing assistance after your users have started with your products.</p></li><li><p>Feature hubs, like <a rel="nofollow" class="external-link" href="https://hub.appfire.com/">Appfire's “The Hub”</a>, showcase product functionality, benefits, and use cases and serve to inspire and educate users who are interested in what your products can do for them.</p></li><li><p>Learning hubs, like <a rel="nofollow" href="https://www.k15t.com/rock-the-docs?utm_source=k15t-website&utm_medium=blog-article">K15t’s Confluence Collaboration Hub</a>, help users develop and expand their knowledge and skills with a given product – in this case, Atlassian Confluence.</p></li></ul><h2 id="HowtoTameYourProductInformationChaos-HowtoBuild"><span class="fabric-editor-annotation">How to Build</span></h2><p>Now it's your turn. <span class="fabric-editor-annotation">Check out these six tips for building an effective product hub:</span></p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Choose a suitable knowledge management tool" class="confluence-embedded-image" src="https://www.k15t.com/files/239730810/239730814/1/1692361094698/Blog-Image_Story_Knowledge-Management-Tool%402x.png" height="250"></span></p><h3 id="HowtoTameYourProductInformationChaos-Chooseasuitableknowledgemanagementtool"><span style="font-size: 16.0px;letter-spacing: -0.006em;">Choose a suitable knowledge management tool</span></h3><p>Pick a tool that is easy to use, collaborative, offers flexible organization, and integrates with the other tools your team uses. For these reasons, we’re huge fans of Confluence at K15t, but go with whatever you feel works best for your team.</p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Embrace a structured approach" class="confluence-embedded-image" src="https://www.k15t.com/files/239730810/239730813/1/1692361084258/Blog-Image_Story_Structured-Approach%402x.png" height="250"></span></p><h3 id="HowtoTameYourProductInformationChaos-Embraceastructuredapproach">Embrace a structured approach</h3><p>Organize your information in a clear way using workspaces, content hierarchies, and documents. Utilize templates with metadata to facilitate content creation, sharing, and tracking.</p><p><a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/rock-the-docs/misc/how-to-structure-confluence-content-for-long-term-success" class="conf-macro output-inline" data-hasbody="true">Learn how to structure your content in Confluence</a></p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Prioritize content quality and accuracy" class="confluence-embedded-image" src="https://www.k15t.com/files/239730810/239730812/1/1692361078292/Blog-Image_Story_Content-Quality-Accuracy%402x.png" height="250"></span></p><h3 id="HowtoTameYourProductInformationChaos-Prioritizecontentqualityandaccuracy">Prioritize content quality and accuracy</h3><p>Make sure your content is clear, up-to-date, and follows consistent formatting. Set up regular content review processes within your team and archive outdated or obsolete content.</p><p><a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/blog/2021/04/better-content-at-scale-with-scroll-content-quality-for-confluence" class="conf-macro output-inline" data-hasbody="true">Check out our helpful tool for maintaining content quality in Confluence</a></p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Manage how information is created" class="confluence-embedded-image" src="https://www.k15t.com/files/239730810/239730817/1/1692361198279/Blog-Image_Story_Single-Source-Product-Information%402x.png" height="250"></span></p><h3 id="HowtoTameYourProductInformationChaos-Managehowinformationiscreated">Manage how information is created</h3><p>Keep your content under control using versioning and change tracking. Utilize conditional content variants and multilingual capabilities to deliver tailored information to different audiences.</p><p>Explore our tools for creating <a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/blog/2022/03/conditional-content-management-comes-to-confluence-cloud" class="conf-macro output-inline" data-hasbody="true">conditional content</a> and <a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/blog/2022/07/deliver-content-to-a-global-audience-by-managing-translations-in-confluence" class="conf-macro output-inline" data-hasbody="true">multilingual content</a> in Confluence</p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Publish and share with intention" class="confluence-embedded-image" src="https://www.k15t.com/files/239730810/239730816/1/1692361188654/Blog-Image_Story_Publish-And-Share-With-Intention%402x.png" height="250"></span></p><h3 id="HowtoTameYourProductInformationChaos-Publishandsharewithintention"><span style="font-size: 16.0px;letter-spacing: -0.006em;">Publish and share with intention</span></h3><p>Share content purposefully and securely, considering user roles and needs. Utilize different channels and formats like videos within your product, audio in an article, and written content for documentation to effectively reach users.</p><p><a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/blog/2020/06/build-a-help-center-on-confluence-cloud-with-scroll-viewport" class="conf-macro output-inline" data-hasbody="true">Publish your Confluence content to your users with our app</a></p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Encourage collaboration and communication" class="confluence-embedded-image" src="https://www.k15t.com/files/239730810/239730815/1/1692361179765/Blog-Image_Story_Encourage-Collaboration-Communication%402x.png" height="250"></span></p><h3 id="HowtoTameYourProductInformationChaos-Encouragecollaborationandcommunication">Encourage collaboration and communication</h3><p>Foster a dynamic and supportive environment where ideas can flourish. Utilize collaborative features like commenting and multiple editors to facilitate teamwork. Set clear expectations and responsibilities for team members.</p><p><a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/rock-the-docs/misc/must-knows-about-comments-in-confluence" class="conf-macro output-inline" data-hasbody="true">Learn the best way to use comments in Confluence</a></p>
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<h2 id="HowtoTameYourProductInformationChaos-TheValueUnlock"><span class="fabric-editor-annotation">The Value Unlock</span></h2><p>At K15t, <span class="fabric-editor-annotation">we’ve successfully created </span><span class="fabric-editor-annotation">a number of product hubs</span> in order to centralize our information and to keep both our teams and users on track:</p><ul class="ak-ul"><li><p><a rel="nofollow" class="external-link" href="https://help.k15t.com/">K15t’s Help Center</a></p></li><li><p><a rel="nofollow" class="external-link" href="https://migration.k15t.com/migrate-to-cloud/?utm_source=k15t-help-center&utm_medium=referral">K15t’s Cloud Migration Hub</a></p></li><li><p><a rel="nofollow" href="https://www.k15t.com/rock-the-docs?utm_source=k15t-website&utm_medium=blog-article">K15t’s Confluence Collaboration Hub</a></p></li></ul><p><span class="fabric-editor-annotation">Although the task of building a product hub may seem daunting at first, the rewards are definitely worth the effort. By doing so, you can tackle common information challenges while driving efficiency and productivity.</span> <span class="fabric-editor-annotation">Ultimately, centralizing and sharing product knowledge will streamline user journeys and amplify your product value. Now that sounds like a win-win!</span></p><p><span class="fabric-text-color-mark"></span></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div><p></p><h2 id="HowtoTameYourProductInformationChaos-AdditionalResources">Additional Resources</h2><p>Here are some additional articles that might be helpful as you pursue the s<span class="fabric-editor-annotation">ix tips for building an effective product hub:</span></p><ul class="ak-ul"><li><p><a data-macro-name="sp-nobody-link" href="https://www.k15t.com/blog/2023/02/the-hidden-life-of-information-in-product-development" class="conf-macro output-inline" data-hasbody="false">The Hidden Life of Information in Product Development</a></p></li><li><p><a rel="nofollow" class="external-link" href="https://tettra.com/article/knowledge-management-tools/">11 Absolutely Best Knowledge Management Tools for 2023 (Free & Paid)</a></p></li><li><p><a rel="nofollow" class="external-link" href="https://klutch.app/blog/how-to-structure-internal-knowledge-base/">How to Structure Your Team’s Internal Knowledge Base: The Complete Guide</a></p></li><li><a data-macro-name="sp-nobody-link" href="https://www.k15t.com/blog/2020/10/how-to-create-a-documentation-structure-that-works-for-the-whole-team" class="conf-macro output-inline" data-hasbody="false">How to Create a Documentation Structure That Works for the Whole Team</a></li><li><p><a rel="nofollow" class="external-link" href="https://gathercontent.com/blog/reduce-time-takes-review-website-content-use-simple-process">A 4-step content review process for efficiency and quality</a></p></li><li><p><a rel="nofollow" class="external-link" href="https://www.centori.io/post/tailoring-content-to-your-target-audience">Tailoring Content To Your Target Audience</a></p></li><li><p><a rel="nofollow" class="external-link" href="https://optinmonster.com/types-of-content-formats/">15 Content Formats Proven to Boost Audience Engagement</a></p></li><li><p><a rel="nofollow" class="external-link" href="https://blog.hubspot.com/service/team-collaboration">12 Crucial Strategies for Promoting Team Collaboration</a></p></li></ul>
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</div>Picture one of your product users: they have something they care about, something they want to do, and your product helps make that happen. But like a2023-08-18T13:24:00ZSync Jira Service Management With Jira SoftwareUmer Sohail (K15t)https://www.k15t.com/blog/2023/07/sync-jira-service-management-with-jira-software2023-08-10T14:27:37Z2023-07-27T22:00:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>Many of us use ITSM tools like Jira Service Management (JSM) to effectively manage and streamline customer service<span class="fabric-editor-annotation">. </span><span class="fabric-editor-annotation">But </span>service delivery can be a bit of a mess as it involves different departments like IT, support, dev, and other teams, each with its own tools and processes. <span class="fabric-editor-annotation">In this blog, we will elaborate on how customer service can be streamlined by automatically syncing Jira Service Management with Jira and JSM projects using Backbone Issue Sync for Jira. We will touch on how you can reduce </span><strong><span class="fabric-editor-annotation">the time to resolve customer requests and improve your satisfaction</span></strong><span class="fabric-editor-annotation"> </span><strong><span class="fabric-editor-annotation">ratings</span></strong><span class="fabric-editor-annotation"> while minimizing the problems caused during collaboration on Jira Service Management tickets within teams.</span></p><p><span class="fabric-editor-annotation"><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Syncing JSM with Jira can help you streamline your customer service" title="Syncing JSM with Jira can help you streamline your customer service" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/235508473/235508474/2/1690534273792/Sync+JSM+with+Jira+.png" height="250"></span></span></p><h2 id="SyncJiraServiceManagementWithJiraSoftware-WhyDoYouNeedToSyncJiraServiceManagementWithJiraorJSMProjects?">Why Do You Need To Sync Jira Service Management With Jira or JSM Projects?</h2><p><span class="fabric-editor-annotation">Let’s assume your 1st-level support teams use Jira Service Management to manage customer requests and incidents. Most of the time, they can resolve all customer tickets on their own. But sometimes, they hit a roadblock and need to call in the big guns for a solution - usually development or service teams. In fact, according </span><a rel="nofollow" class="external-link" href="https://pages.eml.atlassian.com/rs/594-ATC-127/images/Total-Economic-Impact-of%20Atlassian-ITSM.pdf"><span class="fabric-editor-annotation">to a report by Atlassian</span></a><span class="fabric-editor-annotation">, 45% of IT incidents require help from these 2nd and 3rd-level support teams for further investigation. </span></p><p><span class="fabric-editor-annotation">Here’s the catch, these higher-level support teams are often not part of the Jira Service Management project and might even use a completely different tool for their day-to-day activities, like Jira Software. </span>Therefore, your customer service team members have to jump back and forth between Jira Service Management and Jira and manually copy and paste tickets,<strong> wasting valuable time</strong> while also risking the loss of info. It also means that your<strong> customers have to wait longer</strong> to get their tickets resolved, testing their patience. This is where Backbone Issue Sync for Jira comes in to help sync Jira Service Management projects with other Jira or JSM projects.</p><h2 id="SyncJiraServiceManagementWithJiraSoftware-ProblemsofSilosinServiceDelivery">Problems of Silos in Service Delivery</h2><p>The situation described above can create a lot of problems and inefficiencies in customer service. While Atlassian offers excellent resources for <a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/jira-service-management-and-jira-software#overview">integration between Jira Service Management and Jira Software,</a> there are still some things that can be improved.</p><ul class="ak-ul"><li><p><strong><span class="fabric-editor-annotation">Communication Gap:</span></strong><span class="fabric-editor-annotation"> Sure, you can add your issue’s link to the referenced Jira/JSM ticket, but in some cases you might require more robust integration. Without proper syncing between JSM and Jira, you could risk losing important information and waste precious time switching between tickets and tools.</span></p></li><li><p><strong><span class="fabric-editor-annotation">Inefficient Workflows:</span></strong><span class="fabric-editor-annotation"> If only some members of your higher level </span><span class="fabric-editor-annotation">support</span><span class="fabric-editor-annotation"> team are added as agents to the JSM project, they will have to manually copy the issues back onto their own </span><span class="fabric-editor-annotation">Jira Software project</span><span class="fabric-editor-annotation"> and reassign them within their teams. This inefficiency risks losing information while </span><span class="fabric-editor-annotation">wasting valuable resources.</span></p></li><li><p><strong><span class="fabric-editor-annotation">Added Cost:</span></strong><span class="fabric-editor-annotation"> </span>Every member of your team who needs full access to the JSM project has to be added as an agent. Since Jira Service Management's pricing model is based on user tiers, <span class="fabric-editor-annotation">the cost of your subscription can rack up very quickly.</span></p></li><li><p><strong><span class="fabric-editor-annotation">Privacy Concerns:</span></strong><span class="fabric-editor-annotation"> Let's not forget about privacy concerns. </span><span class="fabric-editor-annotation">Sharing all your internal Jira issues with the 1st level support reps is a risky move, especially if they are outsourced to an offshore third party. </span></p></li></ul><p>Without properly syncing <span class="fabric-editor-annotation">Jira Service Management with Jira Software projects</span>, your service desk teams will struggle to provide timely and accurate updates to your customers. This can lead to duplicate work, miscommunication, and a slow response time.</p><p><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Problems caused by silos in customer service delivery" title="Problems caused by silos in customer service delivery" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/235508473/235508477/1/1690534370592/Problems+of+JSM+.png" height="400"></span></p><h2 id="SyncJiraServiceManagementWithJiraSoftware-RemoveCommunicationSilosBetweenTeamsUsingBackboneIssueSyncforJira">Remove Communication Silos Between Teams Using Backbone <span class="fabric-editor-annotation">Issue Syn</span>c for Jira</h2><p>In comes <a rel="nofollow" href="https://www.k15t.com/products/backbone-issue-sync-for-jira?utm_source=k15t-website&utm_medium=blog&utm_campaign=2307-JSMJiraUseCase"><span class="fabric-editor-annotation">Backbone Issue Sync for Jira</span></a> to save the day! With Backbone, you can easily connect and synchronize Jira Service Management tickets with Jira <span class="fabric-editor-annotation">Software</span> issues without ever leaving your own project. No more switching back and forth between tools or manually copying and pasting information.</p><p style="text-align: center;"><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Backbone Issue Sync can help connect JSM with Jira projects" title="Backbone Issue Sync can help connect JSM with Jira projects" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/235508473/235508478/1/1690534406300/Sync+JSM+with+Jira+using+Backbone.png" height="250"></span></p><h3 id="SyncJiraServiceManagementWithJiraSoftware-HowToSyncJiraServiceManagementWithJiraUsingBackboneIssueSyncforJira"><strong><span class="fabric-editor-annotation">How To Sync Jira Service Management With Jira Using Backbone Issue Sync for Jira</span></strong></h3><p><br><span class="fabric-editor-annotation">Let's explain this with an example. </span>Suppose your software company's level 1 customer support team uses<span class="fabric-editor-annotation"> JSM </span>to collect support requests and bug reports from the customers. They come across a problem requiring further investigation from <span class="fabric-editor-annotation">the development or service teams. This is how they can simplify the process of collaboration:</span></p><p><span class="fabric-editor-annotation">1) After installing Backbone Issue Sync on both instances, the support team can connect their Jira Service Management project with the developer's Jira project. </span></p><p><span class="fabric-editor-annotation">2) The Jira Service Management ticket that needs to be escalated can be sent to a developer</span><span class="fabric-editor-annotation"> using a JQL label, such as “dev-support”.</span></p><p><span class="fabric-editor-annotation"><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Use JQL editor in Backbone Issue Sync to sync JSM tickets with Jira" title="Use JQL editor in Backbone Issue Sync to sync JSM tickets with Jira" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/235508473/235508479/1/1690534449410/JQL+Editor+Backbone.png" height="400"></span></span></p><p><span class="fabric-editor-annotation">3) The ticket would automatically copy and sync</span><span class="fabric-editor-annotation"> the ticket with this label</span><span class="fabric-editor-annotation"> to the developer's Jira project, where the developers can start working on it right away </span><span class="fabric-editor-annotation">without ever leaving their own project.</span></p><p><span class="fabric-editor-annotation">4) Your team has full control over which Jira issue types and fields to synchronize. Different workflows can also be easily mapped across projects. </span></p><p><span class="fabric-editor-annotation">5) The direction of the flow of information can be determined as uni- or bi-directional, ensuring complete flexibility and control over information privacy.</span></p><p>Using Backbone Issue Sync to synchronize issues makes it easier for everyone to collaborate, squash bugs, reduce duplication of work, and ensure that all teams have access to the latest information.</p><h2 id="SyncJiraServiceManagementWithJiraSoftware-SyncJiraServiceManagementCommentsAcrossJiraProjectsToImproveVisibility"><span class="fabric-editor-annotation">Sync Jira Service Management Comments Across Jira Projects To Improve Visibility</span></h2><p>The <span class="fabric-editor-annotation">customer support</span> workflow can be streamlined further by syncing JSM comments <span class="fabric-editor-annotation">with Jira projects </span>- and vice versa. Want to keep internal comments private? No problem<span class="fabric-editor-annotation">. </span>You can distinguish between public and private comments and control the direction of <span class="fabric-editor-annotation">syncing.</span></p><p><span class="fabric-editor-annotation">But that's not all - we know that not all comments are created equal. That's why you can use keywords or key phrases to make only selected comments public. Meanwhile, comments without this keyword are synced as either internal comments or ignored when syncing Jira Service Management with Jira projects. And, of course, all attachments can be synced from Jira Service Management to Jira using the same privacy settings and sync direction as the comments.</span></p><p><span class="fabric-editor-annotation"></span></p><div class="embeddedObject conf-macro output-block" data-hasbody="false" data-macro-name="multimedia">
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</div><p></p><h2 id="SyncJiraServiceManagementWithJiraSoftware-SimplifyCollaboration,CutCosts,andStreamlineYourCustomerService">Simplify Collaboration, Cut Costs, and Streamline Your Customer Service</h2><p><span class="fabric-editor-annotation">Collaborating seamlessly between Jira Service Management and Jira has never been easier, thanks to Backbone Issue Sync. And the best part? You don't have to worry about adding extra developers to your Jira Service Management projects and dealing with extra licensing costs. With Backbone, you can streamline your workflows, save time, and focus on what really matters - providing exceptional customer service.</span></p><p><span class="fabric-editor-annotation">Learn more about </span><a rel="nofollow" href="https://www.k15t.com/products/backbone-issue-sync-for-jira/backbone-for-jira-service-management?utm_source=k15t-website&utm_medium=blog&utm_campaign=2307-JSMJiraUseCase"><span class="fabric-editor-annotation"> Backbone's functionalities here</span></a><span class="fabric-editor-annotation">, or sign up for</span><a rel="nofollow" class="external-link" href="https://calendly.com/liset-k15t/backbone-demo"><span class="fabric-editor-annotation"> a free demo </span></a><span class="fabric-editor-annotation">and discuss your service delivery needs in detail.</span></p><p><span class="fabric-editor-annotation"></span></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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Streamline Customer Service by Syncing Jira Service Management With Jira
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</div>Many of us use ITSM tools like Jira Service Management (JSM) to effectively manage and streamline customer service. But service delivery can be a bit2023-07-27T22:00:00ZClimbing, Dancing, and Barbecue Bliss: Recounting our Epic Summer PartyRosie Braum (K15t)https://www.k15t.com/blog/2023/07/climbing-dancing-and-barbecue-bliss-recounting-our-epic-summer-party2023-07-24T07:50:37Z2023-07-19T22:00:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<h2 id="Climbing,Dancing,andBarbecueBliss:RecountingourEpicSummerParty-NoRainonOurParade">No Rain on Our Parade</h2><p>Amidst the pitter-patter of raindrops that showed no sign of stopping, we eagerly anticipated the sun’s arrival for our annual Family Summer Party. After a successful week of collaboration, this event was the finale of our quarterly Team Week, and everyone was looking forward to it.</p><p><br></p><p>Lucky for us, the rain ceased just in time, and the sun emerged from behind the clouds. Huzzah! This was the perfect start to a wonderful time spent with colleagues and their families.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="650" class="confluence-embedded-image" src="https://www.k15t.com/files/235508431/235508432/1/1689858432144/Blog-Post-Teaser-Image-Summer-Party.svg"></span></p><h2 id="Climbing,Dancing,andBarbecueBliss:RecountingourEpicSummerParty-AnUnparalleledLocation">An Unparalleled Location</h2><p>As we arrived at the party, the enchanting venue of Waldgasthof Schmellbachtal captivated us with its hidden charm. We were warmly welcomed with a refreshing assortment of drinks and pizza. To our surprise, there was no cell reception, but that turned out to be a blessing in disguise. We were too busy enjoying each other's company to be distracted.</p><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Two colleagues and CEO giving toast" class="confluence-embedded-image" src="https://www.k15t.com/files/235508431/235508436/1/1689859389458/summer-party-people-hanging-out.png" height="250"></span></p><p>The venue’s extensive grounds offered something for everyone. There was a spacious terrace overlooking the lush greenery, wide open spaces for outdoor games, and a fun playground for the younger ones. As a bonus, adventure seekers could participate in the immense climbing course among the treetops, complete with zip lines and all. </p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Group of colleagues and dog, and climbers in the trees" class="confluence-embedded-image" src="https://www.k15t.com/files/235508431/235508437/1/1689859405421/summer-party-climbing.png" height="250"></span></p><p>The highlight of any gathering is undoubtedly the food, and our expectations were exceeded from start to finish. We were all looking forward to dinner, especially the ones who had worked up an appetite while testing their limits among the forest heights. On the menu was an inclusive summer barbecue that catered to every palate, along with a huge selection of drinks. </p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Girl holding food and dinner table setting" class="confluence-embedded-image" src="https://www.k15t.com/files/235508431/235508438/1/1689859405681/summer-party-dinner.png" height="250"></span></p><h2 id="Climbing,Dancing,andBarbecueBliss:RecountingourEpicSummerParty-AMemorytoCherish">A Memory to Cherish</h2><p>With the stars shining and the night growing late, the little ones went home, but the party didn't stop there. We turned up the music and kept our glasses full. The good times continued on the dance floor until we inevitably had to safely make our way back home. </p><p>Our company's Summer Party proved to be a remarkable occasion filled with joy, laughter, and unforgettable moments. It reminded us of the importance of enjoying life's simple pleasures and forging meaningful connections that go beyond the confines of the workplace. Needless to say, we are already looking forward to next year! </p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>No Rain on Our Parade
Amidst the pitter-patter of raindrops that showed no sign of stopping, we eagerly anticipated the sun’s arrival for our annual F2023-07-19T22:00:00ZIn-App Messaging for Product Teams: Types, Best Practices, and Real-Life ExamplesSteffen Burzlaff (K15t)https://www.k15t.com/blog/2023/06/in-app-messaging-for-product-teams-types-best-practices-and-real-life-examples2023-08-22T18:05:19Z2023-06-06T22:00:00Z<div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"><div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;">
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<p><span>Your users discover your product because they’re looking to solve a particular problem that matters to them. But discovery is only the first part of the puzzle. From that point on, the long-term success of any SaaS product depends on offering a great experience to the customer every time they interact with it.</span></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436951/1/1686123362453/In-app-messaging-for-product-teams-teaser.png" height="250"></span></p><p>In-app messages are the different elements that product teams use to reach, inform, and educate users within a product. They help users experience the product's potential from directly in the product, and it plays a crucial role in determining how soon users see value.</p><p>This brings us to a problem we’re all trying to solve – how can we keep users engaged and informed in a way that is valuable but non-intrusive, educational but also entertaining?</p><h2 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-WhatisIn-AppMessagingandWhyDoesitMatter?">What is In-App Messaging and Why Does it Matter?</h2><p>As we dive deeper into the world of in-app messaging, let’s start by looking at some benefits and why in-app messaging deserves a seat in your broader customer education strategy. We’ve broken down these benefits into two categories: the immediate gains that end users experience first-hand and the compounding benefits that add value to the product team over time.</p><h2 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-BenefitsofIn-AppMessaging">Benefits of In-App Messaging</h2><p>You know your product better than anyone else, which can sometimes influence your understanding of how easy or difficult it is for new users to understand it. You also can’t be there to handhold each new customer through their first few interactions with your product.</p><p>So what are your options?</p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Encouragesuccessfromtheget-go">Encourage success from the get-go</h3><p>Your product onboarding experience is a good starting point to win over new users. But the way you choose to design this initial experience is just as important as the vehicle you use to execute it. Product tours and onboarding walkthroughs are great to give new users a glimpse into the benefits of your product.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436952/1/1686123705517/In-app-messaging-welcome-screen-illustration.png" height="250"></span></p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Shortenthedistancebetweensigningupandderivingvalue"><span>Shorten the distance between signing up and deriving value</span></h3><p><span>Good in-app messaging involves a little bit of everything. It requires great copy combined with a simple, fuss-free design. It needs to be educational, but also leave enough room for self-paced discovery. All these elements come together to reach the same goal – guide </span> <a rel="nofollow" class="external-link" href="https://www.eleken.co/blog-posts/the-power-of-aha-moment-what-you-need-to-make-users-experience-it?utm_source=k15t-website&utm_medium=referral"> <span>users towards their ‘aha moment</span> </a> <span>’ so they see value in your product in the quickest, best possible way.</span></p><p><span> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436953/1/1686123746679/In-app-messaging-notification-illustration.png" height="250"></span> </span></p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Userseasilyfindhelpwhenandwheretheyneedit">Users easily find help when and where they need it</h3><p>In an ideal world, all products would be easy enough to use without any guidance, but the reality is that products can get complex. <span class="inline-highlight first-mark-highlight last-mark-highlight">Providing product information when the user needs it, within the context of the app they're currently using, is essential for users to use your product successfully.</span></p><p><span class="inline-highlight first-mark-highlight last-mark-highlight"> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436954/1/1686123794977/In-app-messaging-embedded-help-illustration.png" height="250"></span> </span></p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Usersdon’traisesupportticketsunlesstheyneedhumanintervention">Users don’t raise support tickets unless they need human intervention</h3><p><span>The beauty of building an in-app messaging strategy that is built around the needs of the customer is that it pays back!</span> These benefits can eventually impact the product team as well, since keeping users informed about improvements and product changes can also reduce customer tickets over time.</p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Yourproductroadmapisatruereflectionofuserneeds">Your product roadmap is a true reflection of user needs</h3><p>Your active users can be both your greatest champions and your starkest critics. By utilizing in-app messaging, surveys, and polls, among other communication channels, you as a product team can collect real-time feedback and data on user interactions with your products. This, in turn, allows you to design products that truly center around the user, thereby fuelling long-term growth and success.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436955/1/1686123816095/In-app-messaging-for-product-teams-user-needs-feedback.png" height="250"></span></p><h2 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-TypesofIn-AppMessagingThatBoostUserEngagementandRetention">Types of In-App Messaging That Boost User Engagement and Retention</h2><p>The significance and effect of in-app messaging are best appreciated when considered in context. As a customer, there are moments when a gentle nudge or tip is welcome, but there are also times when you prefer to be left undisturbed.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/235503873/1/1686755235459/Blog-Post-user-journey+%281%29.png" height="250"></span></p><p>Let's explore a few types of in-app messaging and real-life examples of products that implement them effectively.</p><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Download free extended article</div>
<p>Get our FREE extended article on in-app messaging, packed with additional examples and a detailed breakdown of our 4-stage process for building a successful in-app messaging strategy.</p><p><a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/files/230436950/235505020/2/1687351869205/Build+a+Winning+In-App+Messaging+Strategy+by+K15t.pdf" class="conf-macro output-inline" data-hasbody="true">Download for free now!</a></p>
</div><p><br></p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Checklistsandtutorials">Checklists and tutorials</h3><p>Picture this: you're a new customer who's <span>excited to dive</span> into a brand-new product or service. But as you navigate through its somewhat unfamiliar territory, confusion starts to creep in. You then get frustrated and decide to come back when you have time. Except, you never do.</p><p>The initial interactions with a product play a major role in deciding whether you’ll use it again, or even consider paying for it in the future. <a rel="nofollow" class="external-link" href="https://userpilot.com/blog/customer-onboarding-statistics-saas/?utm_source=k15t-website&utm_medium=referral">63% of users believe that onboarding</a> is a key factor in <span>deciding whether to </span>subscribe to a product. What’s worse is that 74% of potential customers will switch to other solutions if the <a rel="nofollow" class="external-link" href="https://userpilot.com/blog/saas-user-onboarding-2021?utm_source=k15t-website&utm_medium=referral">onboarding process</a> is complicated.</p><p>Onboarding checklists and tutorials are invaluable to new users. They simplify the process of getting started with a product or service by providing step-by-step instructions, highlighting key features, and addressing common questions that can be easily handled without human intervention.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="The onboarding process includes a sweet 4-step checklist" title="The onboarding process includes a sweet 4-step checklist" class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436957/1/1686123870478/grammarly-onboarding-checklist.png" height="250"></span></p><p><span>This getting started checklist is a great example of an onboarding tutorial that presents a short list of goals or activities a new user can use to discover </span> <a rel="nofollow" class="external-link" href="https://www.grammarly.com?utm_source=k15t-website&utm_medium=referral">Grammarly’s</a> <span> potential. Each step in the checklist includes additional features to go deeper, but this overview offers a good starting point to assess if and how the tool can help you improve your writing.</span></p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Welcomescreens">Welcome screens</h3><p>A personalized welcome screen is one of the simplest ways to make a connection with a new user. It also allows you to collect additional information from the user that can help <span>design</span><span style="letter-spacing: 0.0px;"> the perfect initial experience tailored to their unique needs.</span></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Typeform includes personalized welcome screens to bring new users onboard." title="Typeform includes personalized welcome screens to bring new users onboard." class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436958/1/1686123894158/typeform-welcome-screen.png" height="250"></span></p><p>This welcome screen in <a rel="nofollow" class="external-link" href="https://www.typeform.com?utm_source=k15t-website&utm_medium=referral">Typeform</a> is a great example of using the product to illustrate its value to a new user. One of the first things you do <span style="letter-spacing: 0.0px;">is answer this short Typeform that not only acts as a window into the product, but also helps to personalize the user’s journey in the future.</span></p><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">K15t experience</div>
<p>At K15t, we use <a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/confluence?utm_source=k15t-website&utm_medium=referral">Atlassian Confluence</a> on a daily basis, and we onboard each new team member to the platform on their very first day. Atlassian is great at welcoming new users and providing a high-quality onboarding experience for Confluence.</p>
</div><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Tooltipsandprompts"><span>Tool tips and prompts</span></h3><p>Another good practice is to include small tips and practices that assist new users while they explore a new product. Even the simplest product has a learning curve and these tips can go a long way in increasing the stickiness of a product as new users find their way around it.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Practical and useful tooltips are a core part of the new user experience of Canva" title="Practical and useful tooltips are a core part of the new user experience of Canva" class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436959/1/1686123981917/canva-onboarding-tool-tip.png" height="250"></span></p><p>This series of simple prompts that appear as you start designing with <a rel="nofollow" class="external-link" href="https://www.canva.com?utm_source=k15t-website&utm_medium=referral">Canva</a> is a great example of providing practical advice in a non-intrusive way.</p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Modalpopups">Modal popups</h3><p>You work hard to deliver new features and improvements to your products, but are you certain that your users are aware of these updates?</p><p>This is a genuine problem that concerns the best product teams around the world. <span>So much so that</span> we recently published an extensive article offering tips and practical advice on <a rel="nofollow" href="https://www.k15t.com/blog/2023/03/release-notes-a-guide-to-improving-communication-with-users?utm_source=k15t-blog&utm_medium=referral&utm_campaign=2306-in-app-messaging">writing more effective release notes</a> where we illustrate these challenges and how we solved them.</p><p>But that’s only one part of the problem. Your beautifully-written release notes will stay hidden if your users don’t get the opportunity to discover them. In-app messaging allows you to keep users updated about enhancements and new releases as and when they happen.</p><p><span> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="The what is new dialog box of Scroll Viewport informs users about interesting updates and releases" title="The what is new dialog box of Scroll Viewport informs users about interesting updates and releases" class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436960/1/1686124003040/scroll-viewport-whats-new-dialog.png" height="250"></span></span></p><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">What is Scroll Viewport</div>
<p><span style="color: rgb(23,43,77);">Scroll Viewport is part of </span><a rel="nofollow" style="text-decoration: none;" href="https://www.k15t.com/products/scroll-for-confluence?utm_source=white-paper&utm_medium=k15t&utm_campaign=2306-in-app-messaging" class="css-tgpl01">Scroll for Confluence</a><span style="color: rgb(23,43,77);">, a collection of Confluence apps that let you manage and publish your team’s content and documentation.</span></p>
</div><p><span style="letter-spacing: 0.0px;">Including a ‘What’s New<span style="color: rgb(0,12,52);">‘</span> dialog box that opens a small summary of new improvements and updates is a great way to share changes with users without interfering with the user experience. It also allows users to easily access the release notes to better understand the feature if they want to do so.</span></p><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">K15t experience</div>
<p>It doesn't necessarily need to be a 'What's New' dialog box. For instance, <a rel="nofollow" class="external-link" href="https://www.atlassian.com?utm_source=k15t-website&utm_medium=referral">Atlassian</a> provides modals within Confluence that allow users to discover keyboard shortcuts, tutorials, feedback, and more. We find the keyboard shortcuts to be particularly helpful at K15t as they help us work faster with Confluence, and this is something we share with every new colleague.</p>
</div><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Embeddedin-apphelp"><span>Embedded in-app help</span></h3><p>Context-sensitive help allows users to access relevant help content in the documentation by clicking on specific touchpoints within the software. However, embedding in-app help within your product will take this experience to the next level.</p><p>With in-app help, users can receive the assistance they need without losing context. By presenting help information directly within the product, it encourages users to remain engaged, understand how to resolve the issue they are facing, and solve it immediately without navigating away to external documentation.</p><p>Instead of taking users to the solution, you bring the solution to them.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="The in-app help feature of Scroll Viewport makes it easier to offer guidance within the app" title="The in-app help feature of Scroll Viewport makes it easier to offer guidance within the app" class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436970/1/1686124678953/scroll-viewport-embedded-help.png" height="250"></span></p><p><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview&utm_source=k15t-blog&utm_medium=referral&utm_campaign=2306-in-app-messaging">Scroll Viewport for Confluence</a> <span> </span>by K15t is a help center solution that allows you to transform your Confluence documentation into visually appealing help centers. Its in-app help feature enables users to search for articles or browse through the most relevant content that is useful to them.</p><p>Implementing in-app help with Scroll Viewport is simple. Just copy the widget code from Viewport, replace the URL with the desired view to display in your app, and provide the code to your development team for implementation.</p><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Why not embed even more helpful information?</div>
<p>Enable your users even further by embedding <a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/blog/2023/08/how-to-tame-your-product-information-chaos" class="conf-macro output-inline" data-hasbody="true">additional content</a> for training, feature education, and support.</p>
</div><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Buttons"><span style="font-size: 16.0px;letter-spacing: -0.006em;">Buttons</span></h3><p>Providing access to product documentation is just one element of the equation. Creating a sticky and memorable product involves making it so user-friendly that they don't even have to search for its value. This information should always be readily available, and easily accessible in a way that doesn't disrupt their product experience.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="A simple help button opens up a world of useful content in Asana." title="A simple help button opens up a world of useful content in Asana." class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436961/1/1686124025412/asana-help-button-panel.png" height="250"></span></p><p>This useful and non-intrusive experience is exemplified wonderfully in <a rel="nofollow" class="external-link" href="https://asana.com?utm_source=k15t-website&utm_medium=referral">Asana</a>. With a subtle icon positioned near the bottom of the screen, users can access a window of helpful resources and advice presented in various formats, allowing them to choose what best suits their needs. This feature enables users to access video tutorials, explore popular topics, and even contact support.</p><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">K15t experience</div>
<p>Another excellent example is <a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/confluence?utm_source=k15t-website&utm_medium=referral">Atlassian Confluence</a>. Within Confluence, the help button conveniently consolidates all in-app messages into a single sidebar. Here, users can access context-sensitive articles, the community, keyboard shortcuts, and more. Moreover, third-party app vendors, like us, can also utilize this sidebar to provide helpful links for their respective apps.</p>
</div><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Notificationbanners"><span>Notification banners</span></h3><p>Banner announcements are visually striking notifications that appear at the top or bottom of the user interface, delivering important messages or updates to users.</p><p>Regardless of their placement, banners are designed to capture the user's attention. Therefore, it's crucial to reserve them for only necessary and impactful information, rather than inundating the product screen with every minor update.</p><p><span> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="This banner in Figma is designed to inform without distracting the user." title="This banner in Figma is designed to inform without distracting the user." class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436962/1/1686124044056/figma-in-app-news-banner.png" height="250"></span> <br></span></p><p>Some possible use cases for banner announcements include major product updates, upcoming events such as webinars or training sessions, and even important alerts regarding downtime or maintenance.</p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Labelsandicons">Labels and icons</h3><p>The ideal time to recommend an upgrade or upsell to users is after they've experienced value in your product. However, it's important to remember that the goal is not to coerce users into purchasing unnecessary items, but to highlight additional use cases or features that can enhance the value they derive from your product over time.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Canva uses icons to subtly call out premium and free features." title="Canva uses icons to subtly call out premium and free features." class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436963/1/1686124062904/canva-upselling-icon.png" height="250"></span></p><p>Including labels and icons are a great way of hinting at upsell opportunities without making it intrusive or too ‘in your face’. This ensures that users can experience the product without disrupting their flow but also lets them explore additional paid features within the context of the product if they choose to do so.</p><h2 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Bonus:BestPracticesforEffectiveIn-AppMessaging">Bonus: Best Practices for Effective In-App Messaging</h2><p>After understanding the benefits of in-app messaging to educate and inform users throughout their journey, let's dive into some best practices and tips to keep in mind when crafting these messages.</p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Segmentyouruserbase">Segment your user base</h3><p>Different types of communication make sense to different users. Using existing data to understand which users would benefit from which kind of content, and at what stages is important while adding in-app messaging to your marketing mix.</p><p><span class="inline-highlight first-mark-highlight last-mark-highlight active-highlight">Gathering this usage data over time will also unearth insights that can help fine-tune your in-app messaging strategy</span>. But as a starting point – always tailor communication to user segments based on what matters most to them.</p>
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<p><span> <span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="100" class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436964/1/1686124158897/information_icon.svg"></span> </span></p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-KISS:Keepitshortandsimple"><span>KISS: Keep it short and simple</span></h3><p><span>This one’s a golden rule for any type of product communication. Irrespective of how many things you’d like to highlight to your users, remember that your users have a limited attention span – so use it wisely!</span></p><p><span>Your user interacts with your product to fulfil a particular goal or to solve a problem, so only offer content that will help them achieve that. No more, no less.</span></p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="100" class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436965/1/1686124188631/Mountain_icon.svg"></span></p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Alwayshaveagoalinmind">Always have a goal in mind</h3><p>Having a clear goal can help you design your in-app messaging strategy and craft direct and compelling messages. Whether you're trying to guide new users through their onboarding, encourage them to upgrade, or nudge them towards new features, make it easy for users to reach the end goal with minimal clicks.</p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="100" class="confluence-embedded-image" src="https://www.k15t.com/files/230436950/230436966/1/1686124205833/Checklist_icon.svg"></span></p><h3 id="InAppMessagingforProductTeams:Types,BestPractices,andRealLifeExamples-Reviewmessagesregularlyandscreenforrelevance">Review messages regularly and screen for relevance</h3><p>Finally, one of the most important things to do is to constantly review your in-app messages and ensure that they’re up to date. There’s nothing worse than an outdated tool tip or unnecessary banner notification. Ensure you’re aware of all the possible communication flows across user segments and regularly screen them for relevance.</p>
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</div>Your users discover your product because they’re looking to solve a particular problem that matters to them. But discovery is only the first part of t2023-06-06T22:00:00ZHow APTIS Simplified Documentation for Their Flagship App on the Atlassian Marketplaceuser-4a3efhttps://www.k15t.com/blog/2023/04/how-aptis-simplified-documentation-for-their-flagship-app-on-the-atlassian-marketplace2023-10-25T13:07:01Z2023-04-23T22:00:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>When the <a rel="nofollow" style="text-decoration: none;" href="https://aptis-solutions.com/" title="https://aptis-solutions.com/" class="external-link">APTIS</a> team decided to redo the documentation for their flagship app, Epic Sum Up, their primary objective was to get rid of an unnecessarily complicated structure. After all, your products may be complex but to serve your customers well you should ensure that your documentation is as simple as possible.</p><p>With over 2K installs, <a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1213091/epic-sum-up-lean-project-management-bulk-editing-in-jira?tab=overview&hosting=cloud" class="external-link">Epic Sum Up</a> is one of the most popular lean project management apps for Jira on the Atlassian Marketplace. The app is available on Cloud, Server, and Data Center, and managing documentation for all three app versions separately was becoming difficult over time. The app has several feature differences, depending on the hosting type, and the team was looking for a tool that could simplify documentation for all three versions while making it easy for customers to navigate to the right app version.</p><p>They found what they were looking for with <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview">Scroll Viewport for Confluence</a>.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/230435947/244941410/2/1698239213233/Blog-Post-Teaser-Image_Aptis-Customer-Story.svg" height="250"></span></p><h2 id="HowAPTISSimplifiedDocumentationforTheirFlagshipAppontheAtlassianMarketplace-AboutAPTIS">About APTIS</h2><p><span style="color: rgb(23,43,77);">Founded in 2014, APTIS is a German Atlassian Marketplace Partner with extensive experience in building apps for Jira and Confluence. Their flagship app, Epic Sum Up, is one of the leading apps on the Atlassian Marketplace. Epic Sum Up enables its users to keep their project management in Jira lean through customized live reports with progress bars, more organized hierarchies, and faster mass editing.</span></p><h2 id="HowAPTISSimplifiedDocumentationforTheirFlagshipAppontheAtlassianMarketplace-WhatPromptedtheMovetoScrollViewportforConfluence">What Prompted the Move to Scroll Viewport for Confluence</h2><p>As APTIS’ flagship app with a significant number of customers, Epic Sum Up is also the app that requires the most documentation. The decision to redo their documentation had been around for a long time because the team was unhappy with its complicated structure.</p><p>One of their biggest challenges was having to maintain three separate spaces for the Data Center, Server, and Cloud versions of the app. This was not ideal because, in addition to maintaining each space separately, the team also had to manage versions within these spaces, making it even more complex.</p><p>Johanna Pichotka handles marketing and customer experience at APTIS and was in charge of finding a new tool that made it easy to handle these complexities.</p><p>She says, “The part about handling versions between and within apps was definitely our biggest challenge. For example, the way we added versions was to have a page with paragraphs carrying multiple versions titled Version 3.7, Version 3.6, etc. and the paragraph on top would be the newest version. Understandably, this wasn’t a great experience for a customer either.”</p><p>One of the things that influenced Johanna while researching for a new tool was looking at what other marketplace partners were doing – how they handled documentation, which help center sites were easy to navigate, and which ones looked appealing.</p><h2 id="HowAPTISSimplifiedDocumentationforTheirFlagshipAppontheAtlassianMarketplace-WhyScrollViewportforConfluenceCheckedAllTheBoxes">Why Scroll Viewport for Confluence Checked All The Boxes</h2><p>According to the Epic Sum Up team, what really stood out was seeing how we at K15t use <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview">Scroll Viewport </a>for our own<a rel="nofollow" class="external-link" href="https://help-cloud.k15t.com/"> product documentation</a> across apps.</p><p>What they really liked about K15t’s documentation was:</p><ul class="ak-ul"><li><p>The simplicity with which multiple versions and variants are handled.</p></li><li><p>The ease with which you can switch between versions and variants.</p></li><li><p>The hassle-free navigation of the help center.</p></li></ul><p>They realized that this overall ease and simplicity would go a long way not just in creating content but also in updating and maintaining the documentation over time.</p><p>A noticeable drawback of the old help center was how often Cloud customers would land up in the Server documentation space and vice versa because of the multiple spaces and pages. As a result, there would be quite a lot of confusion, and unnecessary support tickets were raised that could have been easily handled if the customer could navigate to the right documentation based on their hosting type.</p><p>But moving to <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview">Scroll Viewport for Confluence</a> solved these concerns and <a rel="nofollow" class="external-link" href="https://docs.epicsumup.com/epic-sum-up-help-center/4.0/Cloud-/">more for Epic Sum Up</a> and its customers.</p><h3 id="HowAPTISSimplifiedDocumentationforTheirFlagshipAppontheAtlassianMarketplace-Designingabeautifullookinghelpcenter">Designing a beautiful looking help center</h3><p>What stood out the most for them was how easy it was to make the help center look beautiful with minimal effort. Especially for a small team with minimal design skills, just using the available templates and layout editor is enough to present information beautifully.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/230435947/230435950/1/1682336530436/How+APTIS+Simplified+Documentation+for+Their+Flagship+App+on+the+Atlassian+Marketplace.gif" height="250"></span></p><h3 id="HowAPTISSimplifiedDocumentationforTheirFlagshipAppontheAtlassianMarketplace-SeamlessintegrationwithotherScrollAppsforConfluence">Seamless integration with other Scroll Apps for Confluence</h3><p>The easy integration with<a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluence?hosting=cloud&tab=overview" class="external-link"> Scroll Documents for Confluence </a>is what elevated the help center experience even further because customers could now directly land in the right version or variant of the product they were using and find answers to their questions. The content creation process itself was also a lot easier with Scroll Viewport for Confluence.</p><p>It was powerful to see how using labels or conditional content macros on a page would add multiple variants and saved them from the hassle of creating pages over and over again every time there was an update. This made it easy to handle complexity without the added stress.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/230435947/230435952/1/1682336768350/Epic+Sum+Up+and+Aptis+Customer+Story+for+Scroll+Viewport_Img1.png" height="250"></span></p><h3 id="HowAPTISSimplifiedDocumentationforTheirFlagshipAppontheAtlassianMarketplace-Easytocollaborateondocumentation">Easy to collaborate on documentation</h3><p><span style="color: rgb(23,43,77);">The APTIS team uses Confluence as their internal wiki and the content creation process is collaborative to a large extent. While most of it is handled by the support team, other teams like marketing need to constantly be in the loop. They have a proactive approach towards documentation and prefer to use their help center not just as a place where customers can find answers to specific questions but also offer guidance on how to use the product more effectively. This was the part that was missing in their customer education strategy and moving to </span><a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview" class="external-link">Scroll Viewport</a><span style="color: rgb(23,43,77);"> for Confluence solved this for them as well.</span></p><p><span style="color: rgb(23,43,77);">We’re committed to helping you to create beautiful help centers that are easy to manage and enable your customers to derive the maximum value from your products. As a fellow marketplace partner, it’s extra special to see how <a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview" class="external-link">Scroll Viewport for Confluence</a> has simplified documentation for Epic Sum Up and the APTIS team. </span></p><p><br></p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>When the APTIS https://aptis-solutions.com/ team decided to redo the documentation for their flagship app, Epic Sum Up, their primary objective was to2023-04-23T22:00:00ZAtlassian Acquires Orderly Databases for ConfluenceShannon Meehan (K15t)https://www.k15t.com/blog/2023/04/atlassian-acquires-orderly-databases-for-confluence2023-12-08T09:34:29Z2023-04-18T22:00:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>K15t is thrilled to announce that our app Orderly Databases for Confluence has been acquired by Atlassian. <span class="fabric-editor-annotation">This news marks the beginning of an exciting new chapter for both Orderly and Confluence users everywhere, because databases will soon become a core feature of the platform and available to all Confluence users.</span></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Illustration of bee flying from Orderly logo to Confluence logo" width="830" class="confluence-embedded-image" src="https://www.k15t.com/files/230435854/230435855/3/1682601838480/Blog-Post-Teaser-Image_O%40A.svg"></span></p><h2 id="AtlassianAcquiresOrderlyDatabasesforConfluence-APromisingFutureforConfluenceDatabases">A Promising Future for Confluence Databases</h2><p>When Atlassian approached K15t about acquiring Orderly Databases, we knew this would be an incredible opportunity for both Confluence and Orderly users. With Databases set to become a native feature of Confluence, all users will be able to store structured information as a core part of how they collaborate.</p><p>K15t had identified the need for a more efficient way to store and manage structured content within Confluence, and it was out of this need that Orderly Databases was born. Countless teams rely on Confluence to collaborate on free-form content, but we saw how much of a challenge it was for users to organize content and maintain structure throughout the platform.</p><p>With Databases, you will be able to build connections between all of your content and information in Confluence, making it more efficient and productive for everyone involved.</p><h2 id="AtlassianAcquiresOrderlyDatabasesforConfluence-AK15tMilestone">A K15t Milestone</h2><p>As Orderly Databases finds its new home in Confluence, K15t will continue its journey of connecting teams with their users and customers with our <a rel="nofollow" href="https://www.k15t.com/products/scroll-for-confluence">Scroll Apps for Confluence</a> and <a rel="nofollow" href="https://www.k15t.com/products/backbone-issue-sync-for-jira">Backbone Issue Sync for Jira</a>.</p><p>We invite you to join us in celebrating this remarkable achievement and we can’t wait for all the exciting product updates and new content K15t will be sharing in the future.</p><p>Together, let’s continue to revolutionize the way teams collaborate, innovate, and share their information – both within and across organizations.</p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>K15t is thrilled to announce that our app Orderly Databases for Confluence has been acquired by Atlassian. This news marks the beginning of an excitin2023-04-18T22:00:00Z5 Reasons Why Jira Service Management Is the Right ITSM Solution for Your BusinessUmer Sohail (K15t)https://www.k15t.com/blog/2023/04/5-reasons-why-jira-service-management-is-the-right-itsm-solution-for-your-business2023-07-31T13:23:41Z2023-04-06T22:00:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>Customer support and service are the cornerstones of any successful business that offers digital products and services. Good customer experience builds the perception of your brand and converts curious onlookers into buyers and buyers into loyalists and brand champions.</p><p><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Why JSM is the right ITSM for your business" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/230425189/230425191/2/1680860988532/Share-Image-why+use-JSM.png" height="400"></span></p><p><span class="fabric-editor-annotation">Delivery of digital support </span>and services<span class="fabric-editor-annotation"> has been</span> significantly expedited through modern IT Service Management (ITSM). One of these ITSM tools includes <span class="fabric-editor-annotation">Atlassian's </span><a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/jira/service-management"><span class="fabric-editor-annotation">Jira Service Management </span>(JSM</a>). Based on Jira Software, a ticketing tool for software development, JSM comprises all the processes and features you need to succeed in the world of digital products and services. In this article, we’ll give five reasons why JSM would be a perfect fit for your business<span class="fabric-editor-annotation">. But </span>first, why do you need an ITSM tool anyway?</p><h2 id="id-5ReasonsWhyJiraServiceManagementIstheRightITSMSolutionforYourBusiness-WhyDoYouNeedITServiceManagement?">Why Do You Need IT Service Management?</h2><p>Growing companies <span class="fabric-editor-annotation">face</span> unique challenges, especially when it comes to the digital services market. These include:</p><ul class="ak-ul"><li><p><strong><span class="fabric-editor-annotation">Increased volume of support requests and development challenges</span></strong><span class="fabric-editor-annotation"> that inadvertently come with changes</span><span class="fabric-editor-annotation"> in the business. </span></p></li><li><p><span class="fabric-editor-annotation">Increased volume leads to</span><strong><span class="fabric-editor-annotation"> the overloading of responsibilities for the support and development teams</span></strong><span class="fabric-editor-annotation"> </span>and their direct impact on employee satisfaction as teams feel they can't get things done on time.</p></li><li><p><strong><span class="fabric-editor-annotation">A multitude </span>of <span class="fabric-editor-annotation">communication channels</span></strong><span class="fabric-editor-annotation"> </span>like Slack, Microsoft Teams, and Confluence make information sharing between teams very challenging, especially when working remotely.</p></li></ul><p>For customer support, this problem hits even closer to home. The<span class="fabric-editor-annotation"> </span><span class="fabric-editor-annotation">department has to</span><span class="fabric-editor-annotation">:</span></p><ul class="ak-ul"><li><p><strong>Ensure timely delivery </strong>of digital products and services.</p></li><li><p>Work with IT to <strong>ensure the availability of critical business applications </strong>and services at all times.</p></li><li><p><strong>Deliver flawless service experiences </strong>to their customers.</p></li></ul><p>This, combined with aggressive timelines and ambitious targets, makes a good ITSM important for any organization’s success.</p><p>ITSM helps you create repeatable processes and<span class="fabric-editor-annotation"> develop a </span><a rel="nofollow" class="external-link" href="https://www.atlassian.com/itsm/knowledge-management/self-service-success"><span class="fabric-editor-annotation">self-service knowledge base</span></a> for managing the end-to-end delivery of IT services to customers. A well-structured approach to ITSM can bring service delivery in alignment with the larger business goals, ultimately improving the customer experience and boosting the business' profitability.</p><p><span class="fabric-editor-annotation">An example of the impact of ITSM is highlighted in a</span><a rel="nofollow" class="external-link" href="https://pages.eml.atlassian.com/rs/594-ATC-127/images/Total-Economic-Impact-of%20Atlassian-ITSM.pdf?mkt_tok=NTk0LUFUQy0xMjcAAAGKGTPKqyu0ml1bnuTJsPHMe6H-3AQ4r4oTOL46DAgm0bMYRglT3OCyKxAyMrKXkghi2VDOrH_w8fdhaTiPUMzWePQqHv4r2iS_QK95SCL1swU4ZQkICQ"><span class="fabric-editor-annotation"> report by Atlassian</span></a><span class="fabric-editor-annotation">:</span></p><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Why Do You Need ITSM?</div>
<p><span class="fabric-editor-annotation">45% of IT incidents require development or service teams' assistance for further investigation. </span></p><p>A robust ITSM system reduces the time required for incident resolution by an average of 25% by enabling the customer support team to receive this information quickly and remotely.</p>
</div><h2 id="id-5ReasonsWhyJiraServiceManagementIstheRightITSMSolutionforYourBusiness-5ReasonsWhyJSMIsthePerfectFitforYourBusiness">5 Reasons Why JSM Is the Perfect Fit for Your Business</h2><p>Now that we’ve established why ITSM is important, which ITSM tool should you look for? As you would’ve already guessed from the title of the article, we recommend Atlassian’s ITSM tool, Jira Service Management (JSM).</p><p> <span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Benefits of Jira Service Management" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/230425189/230425193/3/1680860526353/why-JSM-is-good-ITSM.png" height="400"></span><br><br>Atlassian is pioneering the drive towards better service management and has already helped thousands of organizations develop a high-velocity approach for service delivery across the business. Here are five reasons JSM is the perfect choice for you as an ITSM solution.</p><ol class="ak-ol"><li><p><strong>Low Costs</strong></p></li></ol><p>Compared to legacy tools, Jira Service Management can help you eliminate maintenance and <span class="fabric-editor-annotation">reduce costs </span>thanks to the transparent and upfront pricing model. <span class="fabric-editor-annotation">JSM's pricing depends on the number of agents (users) or websites, storage requirements, the level of Atlassian support, and uptime SLAs. This is represented by multiple pricing tiers, meaning you only pay for the services you use and can scale it easily when your team grows.</span></p><p><strong>2. Easy To Get Started</strong></p><p>JSM offers ready-to-use templates so organizations can hit the <span class="fabric-editor-annotation">ground</span> running and g<span class="fabric-editor-annotation">et</span> value from the system immediately. JSM's no-code structure and customizable workflows also enable teams to go live quicker than any other ITSM tool.</p><p><span class="fabric-editor-annotation">In comparison, legacy tools like ServiceNow or BMC Remedy can take months to implement fully, especially if you have a large user base and a complex infrastructure. A recent</span><span class="fabric-editor-annotation"> survey by the </span><span class="fabric-editor-annotation">G2Crowd IT Service Management (ITSM) Tools Implementation Index</span><span class="fabric-editor-annotation"> emphasizes this point.<br><br></span></p><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Average Time To Go-Live on JSM</div>
<p><span class="fabric-editor-annotation">Jira Service Management takes only 1.57 months to go live compared to ServiceNow's average of 5.19 months and an average of 3.19 months for other ITSM tools</span></p>
</div><p><br></p><p><strong>3. Seamless Integration With Other Atlassian Tools</strong></p><p>You can enhance Jira Service Management's utility by adding <span class="fabric-editor-annotation">Jira Software, Jira Work Management,</span> Confluence, and other tools like Opsgenie and Statuspage to bridge the gap between dev, ops, and customer support teams.</p><p>For instance, if your team already uses <span class="fabric-editor-annotation">Jira Software</span> to track bugs or manage projects, it is convenient to integrate JSM into the toolchain. You can quickly tweak the permissions and add members of different teams to the JSM projects to enable the quick exchange of information.</p><p>In this example, development or service team members can be added to the customer-facing JSM project. Suppose a support ticket has to be escalated from first-level support to higher levels. In that case, the developers can directly view, comment, and receive notifications within the same JSM project while having the option to link the JSM tickets with Jira <span class="fabric-editor-annotation">issues</span> on other projects.</p><p><strong>4. <span class="fabric-editor-annotation">Add Value, Flexibility, and Scalability</span></strong></p><p>Jira Service Management has a unique advantage of over 5,000 third-party tools on the Atlassian Marketplace. You can use these tools to customize and fine-tune JSM per your organization's needs.</p><p>Jira Service Management Premium and Enterprise editions already offer access to detailed performance metrics. But, for example, if you wish to enhance your Jira ITSM reporting with custom Jira reports, you can use a marketplace tool like <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1221150/power-bi-connector-for-jira?hosting=cloud&tab=overview?utm_source=k15t-website&utm_medium=display&utm_campaign=landing-page">Power BI Connector for Jira</a> from <a rel="nofollow" class="external-link" href="https://www.alphaservesp.com/?utm_source=k15t-blog&utm_medium=display&utm_campaign=landing-page">Alpha Serve</a> to build reports and dashboards and visualize Jira ITSM data per your needs by exporting your data to Power BI. You can visualize KPIs such as the total number of open and closed tickets, assigned departments, resolution priority, and significant SLA indicators such as average Time to Resolution (ATR).</p><p style="text-align: center;"><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Alpha Serve Power BI connector" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/230425189/230425194/1/1680859357377/Alpha-Serve-power+BI.png" height="400"></span><br><br></p><p style="text-align: left;">Similarly, referring to the earlier example of collaborating in JSM with software development teams, you can use the <span class="fabric-editor-annotation">Atlassian Marketplace </span><a rel="nofollow" href="https://www.k15t.com/products/backbone-issue-sync-for-jira/backbone-for-jira-service-management?utm_source=k15t-blog&utm_medium=display&utm_campaign=landing-page"><span class="fabric-editor-annotation">app Backbone Issue Sync for Jira </span></a><span class="fabric-editor-annotation">t</span>o copy and assign tickets from a JSM project to other JSM or Jira projects without even adding other teammates to the particular project. All tickets, along with comments and attachments, can be automatically copied and synced across Jira and JSM projects while every team continues to work within their own Jira projects.</p><p style="text-align: left;"><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Connect JSM with Jira Software" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/230425189/230425195/1/1680859383662/Backbone-Jira-to-JSM.png" height="400"></span></p><p>These two examples of add-ons show the power of Jira Service Management and Jira Software and how you can scale and customize the platforms to suit your company's requirements.</p><p><strong><span class="fabric-editor-annotation">5. Jira Service Management Is a Leader in ITSM</span></strong></p><p>If you opt for JSM, you can be sure you’re getting the best possible ITSM solution for your company. They say, “No one gets fired for buying IBM”, and this rings true for JSM as well!</p><p>You don’t have to just take our word for it. Gartner Research recently categorized Atlassian's Jira Service Management as <a rel="nofollow" class="external-link" href="https://www.atlassian.com/blog/it-service-management/2021-forrester-wave-esm-atlassian">a leader in ESM delivery</a> for ITSM tools in the "2022 Magic Quadrant". In the report, JSM was hailed as the fastest-growing product during the evaluation phase, with the tool already boasting 45,000+ customers worldwide.</p><p><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image image-center" src="https://www.k15t.com/files/230425189/230425196/2/1680860729772/Forrester-Magic-Quardant.png" height="400"></span></p><p><br></p><p>Similarly, Forrester published a report<a rel="nofollow" class="external-link" href="https://www.atlassian.com/whitepapers/forrester-tei-atlassian-cloud"> on the Total Economic Impact™ of Atlassian Cloud </a> for selected organizations. Here are some of their findings:</p><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Total Economic Impact™ of Atlassian Cloud </div>
<p>Organizations experienced benefits aggregating up to $4 million over the span of three years, achieving a return on investment of 246%.</p><p>These benefits included a 61% increase in the customer service team’s productivity and over $800,000 in savings from replacing legacy ITSM tools with JSM.</p>
</div><h2 id="id-5ReasonsWhyJiraServiceManagementIstheRightITSMSolutionforYourBusiness-TimeToPowerUpYourCompany’sWorkflows">Time To Power Up Your Company’s Workflows</h2><p><br>Good ITSM helps teams operate cross-functionally within organizations and communicate seamlessly with their customers and partners outside the organization. It automates mundane work and accelerates workflows so everyone can focus on what matters most to them. Choosing Jira Service Management as your ITSM tool empowers you to deliver outstanding service experiences fast, without the complexity of traditional ITSM solutions. </p><p>Learn more about Atlassian's Jira Service Management<a rel="nofollow" class="external-link" href="https://www.atlassian.com/end-bsm-now"> here. </a></p>
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</div>Customer support and service are the cornerstones of any successful business that offers digital products and services. Good customer experience build2023-04-06T22:00:00ZRelease Notes: A Guide to Improving Communication With UsersSteffen Burzlaff (K15t)https://www.k15t.com/blog/2023/03/release-notes-a-guide-to-improving-communication-with-users2023-08-22T18:03:46Z2023-03-20T23:00:00Z<div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"><div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;">
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<p>You work hard to deliver new features and improvements to your products, but how do you communicate these changes to your users? How do you make sure users are aware of new functionality and updates? When users overlook a new feature or miss an opportunity to introduce a new use case with your product, it’s a huge loss for everyone.</p><p>How do you make sure this doesn’t happen? Write great release notes.</p><p><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/227078556/227078558/1/1679384492686/Blog-Post-Teaser-Image_The-Power-of-Release-Notes+%281%29.svg"></span></p><p>This article dives into a core problem that many product teams face: <span>How can we spotlight all the amazing new features or improvements you release in your products? What happens when we don’t? And better yet – what would happen if we DO?</span></p><p><span class="inline-highlight first-mark-highlight last-mark-highlight">As a product-led organization, the team here at K15t has faced this challenge ourselves, so we spent time collecting suggestions and tips for how to write great release notes and what these changes have meant to our users.</span></p><h2 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-TheChallengesofCommunicatingProductUpdates">The Challenges of Communicating Product Updates</h2><p>We all know <span>the struggle that occurs</span> when the UI of a product changes and suddenly we can’t find the things we’re used to. We assume the change was introduced for a reason, but we just can’t find the release notes that explain why. The following release notes showcase this pretty well. These release notes don’t bring any value to its user since it’s not clear to what has been actually changed and fixed.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/227078556/227078560/1/1679384569724/Blog-Post_Article-Images_details%402x.png" height="250"></span></p><p><span style="letter-spacing: 0.0px;">Sound familiar? Your users might be feeling that too.</span></p><p>That said, communicating new features and updates effectively to our users isn’t all that easy for a few different reasons:</p><ul class="ak-ul"><li><p><strong>Your product is not top-of-mind: </strong>Many users use products <span>only in the context of the use case they initially bought it for</span>, so they’re not on the lookout for new updates. This means they miss out on new features or functionality that can bring added value to their teams or even the wider organization.</p></li><li><p><strong>The release notes are too technical:</strong> If you’re using release notes as a technical thread of information, your actual end-users don’t have a chance to understand what a new feature or improvement means to them. If you have a technical audience because your product is very technical this might be totally fine.</p></li><li><p><strong>The information isn’t easily accessible or consumable: </strong>Your users are busy people too. Does your team carefully consider when and where your users should be learning of a new release? Are you putting time into crafting an engaging experience around the release? If not, it’s time to start.</p></li></ul><p>The following release notes are from our own archive and don’t explain well to our users why these improvements to the app are valuable to them.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Release notes showing a list of improvement issues but without any explanations." title="Release notes showing a list of improvement issues but without any explanations." class="confluence-embedded-image" src="https://www.k15t.com/files/227078556/227078561/1/1679384576829/Blog-Post_Article-Images_explanation-value%402x.png" height="250"></span></p><p><span style="letter-spacing: 0.0px;">The consequences of ignoring good communication here can be significant. When users aren’t aware of new features, they’re not experiencing the whole value of your product. You miss a major opportunity to improve customer satisfaction and retention by showing them that you’re committed to their use cases, and you might even introduce additional support load when users come asking for features or use cases that your product already provides.</span></p><h2 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-ThePowerofGreatReleaseNotes">The Power of Great Release Notes</h2><p>So we know that poor communication has consequences for our users, but how do we combat this? The best place to start is actually within the team.</p><p>When your whole team understands the value of great release notes, everyone benefits. Here are just a few areas where you’ll see the impact:</p><ul class="ak-ul"><li><p><strong>Product management and development: </strong>The process of writing release notes ensures your team remembers WHY this release was so valuable in the first place: What value are we creating for our users? What use cases can this release enable? This process helps create a customer-centric view for future product development and also supports your external communication in the long run.</p></li><li><p><strong>Support and customer satisfaction: </strong>With great release notes, users will discover new changes in the product earlier and are able to better understand the value behind them. This reduces the number of support tickets and workload, increases customer satisfaction, and builds trust when they see you are consistently updating the product and delivering value.</p><div class="k15t-override-base-macro k15t-override-note-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">K15t experience</div>
<p>After making significant changes to our UI, we noticed a surge in support tickets from customers who were confused about the changes. However, once we took the time to explain the benefits of the new UI, our customers were happy with the updates and understood why we made them. We could have saved the customers and us some troubles by communicating the changes more clear and better.</p>
</div></li><li><p><strong>Alignment with internal stakeholders:</strong> Avoid questions like “Where is that new feature?” or “When will this be released?” and keep everyone up-to-date. By prioritizing release notes, you communicate with the stakeholders in your organization who also rely on these updates to make decisions.</p></li><li><p><strong>Marketing and communication: </strong>The best communication is prepped long before a release. Release notes are the perfect base for marketing teams to create and collaborate on new campaigns for your product, especially when the marketing team has time to ask questions, clarify, and spotlight the exciting new things you’re bringing to your users.</p></li></ul><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Release notes are an opportunity for brand recognition and voice</div>
<p>Take <a rel="nofollow" class="external-link" href="https://slack.com/release-notes/mac?utm_source=k15t-website&utm_medium=blog&utm_campaign=2303-release-notes">Slack</a> or <a rel="nofollow" class="external-link" href="https://releases.1password.com/ios/8.10?utm_source=k15t-website&utm_medium=blog&utm_campaign=2303-release-notes">1Password</a> for example, who have both become famous over the years for their tone, writing style, and ability to engage their users and get them excited about a new release.</p>
</div><p class="auto-cursor-target"><span>A few release notes with elements we love:</span></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Showcase of 1Password, Atlassian, Microsoft and Asana release notes" title="Showcase of 1Password, Atlassian, Microsoft and Asana release notes" class="confluence-embedded-image" src="https://www.k15t.com/files/227078556/227078562/1/1679384587108/Blog-Post_Article-Images_Writing-Style%402x.gif" height="250"></span></p><h2 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-7TipsforWritingEffectiveReleaseNotes">7 Tips for Writing Effective Release Notes</h2><p>Writing good release notes doesn’t involve magic. In fact you can start already with your next release notes. Here are some formatting tips to write effective release notes, which we ourselves at K15t also follow:</p><ul class="ak-ul"><li><p><strong>Start each release note with a summary</strong>.<strong> </strong>Outline the most important changes followed with updates in order of significance, starting with the most impactful changes to the user.</p></li><li><p><strong>Use simple conversational tone</strong>: Write release notes in a simple conversational tone to ensure they are easily understood by users. Avoid using technical jargon or acronyms that may not be familiar to them.</p></li><li><p><strong>Make use of templates</strong>: You’re busy, your users are busy. By creating templates with a clear and consistent structure, you can better organize your release notes and make them more readable.</p></li><li><p><strong>Publish them in a visually appealing way</strong>: When formatting your release notes, focus on the human audience instead of machines. Doing so can make your release notes more captivating and user-friendly.</p></li><li><p><strong>Watch your word count</strong>! Summarize product changes in release notes to avoid overwhelming users with too much content. Include additional information by linking to related help center or knowledge base articles.</p></li><li><p><strong>Your release notes aren’t the documentation</strong>: Highlight major updates and new features in release notes, focusing on users' needs from a use case perspective. Avoid providing excessive details in the release notes and instead link to updated documentation for further information.</p></li></ul><div class="k15t-override-base-macro k15t-override-note-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Download free release notes checklist</div>
<p>Get our free PDF checklist for easy reference when writing your next release notes. It provides a step-by-step guide to best practices for writing and publishing effective release notes, ensuring they are informative, engaging, and user-friendly.</p><p><strong><a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/files/227078556/227078814/1/1679496476815/Release+Notes_A_Guide_to_Improving_Communication_With_Users_Checklist.pdf" class="conf-macro output-inline" data-hasbody="true">Download free checklist now!</a></strong></p>
</div><h3 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-ForConfluenceCloudUsers">For Confluence Cloud Users</h3><p>We recently published an article on <a rel="nofollow" href="https://www.k15t.com/rock-the-docs/misc/building-a-foundation-for-your-release-notes-in-confluence?utm_source=k15t-website&utm_medium=blog&utm_campaign=2303-release-notes">how to build solid release notes using Confluence Cloud</a>. We cover everything from defining a template to involving marketing in the process, and even provide some tips on how to make your release notes more engaging for your users.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="K15ts' release notes today." title="K15ts' release notes today." class="confluence-embedded-image" src="https://www.k15t.com/files/227078556/227078563/1/1679384597014/Blog-Post_Article-Images_Summary%402x.png" height="250"></span></p><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Pro tip</div>
<p>If you struggle with writing your release notes, you can use AI tools (like <a rel="nofollow" class="external-link" href="https://openai.com/blog/chatgpt?utm_source=k15t-website&utm_medium=blog&utm_campaign=2303-release-notes">ChatGPT</a>) to create an initial draft of your release notes. Our friends at <a rel="nofollow" class="external-link" href="https://amoeboids.com?utm_source=k15t-website&utm_medium=blog&utm_campaign=2303-release-notes"><span>Amoeboids</span></a> published an article about their experiment <a rel="nofollow" class="external-link" href="https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Can-ChatGPT-Write-My-Release-Notes/ba-p/2272063?utm_source=k15t-website&utm_medium=blog&utm_campaign=2303-release-notes">if ChatGPT can write their release notes</a>.</p>
</div><h2 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-HowandWheretoShareReleaseNotes">How and Where to Share Release Notes</h2><p>Before you start to share your release notes, take a moment to consider: How big is this release? How much noise do we need to make?</p><p>In many ways, over-communicating a release can be counter-productive to our goal of great communication, so we should be considerate about when and where you share your release notes.</p><p>At K15t, we use an A, B and, C method:</p><ul class="ak-ul"><li><p><strong>A releases: </strong>Big features or major changes that will transform how users see and use our product. An <em>A</em> release gets the most time and attention when it comes to communication with the goal of making sure every user (and even potential user!) is <span class="inline-highlight first-mark-highlight last-mark-highlight">informed of the news.</span></p></li><li><p><strong>B releases: </strong>Standard feature releases that add value and maybe introduce a new use case. The <em>B</em> release is medium effort and we typically do some standard communication with our existing user base.</p></li><li><p><strong>C releases: </strong>These are reserved for minor improvements or bug fixes and usually don’t require much effort to communicate. The <em>C</em> release territory is where we’re wary of over-communication and try to focus on sharing our release notes in only the places that it’s 100% necessary for our users.</p></li></ul><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">How do you decide how much attention a release gets?</div>
<p>Let us know in the comments below!</p>
</div><p>Once we know what type of release it is, we gather all the <span>channels</span> and formats for how we can communicate the release:</p><ul class="ak-ul"><li><p><strong>Directly in the Product: </strong>Need to get information to the user who needs it most? The product is the perfect place. Communicate big updates right in your product – ideally right in the context where the user will understand its value. Make sure to think about which user group this update is for: admin users might use your product with a different UI in a different context than your product end-users.</p></li><li><p><strong>Your Help Center: </strong>When folks have questions about your product, <span class="inline-highlight first-mark-highlight last-mark-highlight">where do they go</span>? A help center is the perfect place for users to self-serve the help they need and where they’ll be glad to hear about new updates and features they can take advantage of.</p><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Help users find what they need to be successful with product hubs</div>
<p>Enable your users even further by making additional <a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/blog/2023/08/how-to-tame-your-product-information-chaos" class="conf-macro output-inline" data-hasbody="true">product hubs</a> for training, feature education, and support.</p>
</div></li><li><p><strong>Your Blog or Website:</strong> Every great product deserves a blog! If you have a home for new content, it’s a great place to loop in new updates from the product itself. This is where your marketers can really shine by taking your release notes as a basis for a thoughtfully-written blog about how your new updates can serve existing and future users.</p></li><li><p><strong>Email:</strong> Email is still a reliable place where users expect to receive updates <span>from time to time (our email open rate for product updates is ~40%)</span>. That said, email is tricky. Over-communicating via email can lead to unsubscribes or a trip to the spam folder, so reserve this tactic only for bigger announcements that deserve to be in your user’s inbox. If you want to cut through the noise, you’ll need to place extra care in crafting a thoughtful message that people will want to open and read.</p></li><li><p><strong>Partners:</strong> Do you sell your products via solution or service partners? Don’t leave them out! In most cases, partners want to provide the best service possible to your shared users and need to be in the know when big changes are coming. Giving them a heads up also strengthens your relationship and leads to healthy partnerships over time.</p></li><li><p><strong>Social Media: </strong>Does your product have a voice on Twitter or Linkedin? This is a low-effort way to announce your news in a space where people can easily engage and interact.</p></li></ul><div class="k15t-override-base-macro k15t-override-info-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Did we miss a channel you're using?</div>
<p>Let us know in the comments below!</p>
</div><p>At K15t, we use a combination of these channels while communicating release notes to our customers. While the exact mix depends on the size of the release, we always make it a point to add release notes to our help center with each update. Our customer-facing help center is built on <a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview&utm_source=k15t-website&utm_medium=blog&utm_campaign=2303-release-notes-guide" class="external-link">Scroll Viewport for Confluence Cloud</a> which lets us collaboratively create the content in <a rel="nofollow" class="external-link" href="https://www.atlassian.com/software/confluence?utm_source=k15t-website&utm_medium=blog&utm_campaign=2303-release-notes">Confluence</a> and presents it in the form of neat and structured release notes in our online help center. This ensures that our customers stay updated about all small and big changes in the product at all times.</p><h2 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-ImproveYourReleaseNotesProcess:FromWritingtoCollaboration">Improve Your Release Notes Process: From Writing to Collaboration</h2><p>Changing the format of your release notes is a first step but there is more you can do within your team to improve your release notes.</p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="100" class="confluence-embedded-image" src="https://www.k15t.com/files/227078556/227078564/1/1679384660437/flow+chart_light.svg"></span></p><h3 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-Makeitpartofthereleaseprocess">Make it part of the release process</h3><p>Writing release notes should be a fixed part of the release process. Someone is testing the app, someone is deploying it, and someone should be responsible for writing the release notes. This helps your team gain perspective on your users.</p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="100" class="confluence-embedded-image" src="https://www.k15t.com/files/227078556/227078565/1/1679384685985/Megaphone_light.svg"></span></p><h3 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-Includemarketingintheprocess">Include marketing in the process</h3><p>Instead of shifting the responsibility, make it a collaborative effort. Work with marketing to ensure that your release notes are aligned with your marketing strategy and messaging. Marketing will be grateful because they can use the release notes as a basis for future campaigns.</p>
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<p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="100" class="confluence-embedded-image" src="https://www.k15t.com/files/227078556/227078566/1/1679384705486/Extended_Control_Watch_Eye_light.svg"></span></p><h3 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-Haveasecondreviewfromoutside">Have a second review from outside</h3><p>Your team may be very familiar with your product, but others may not be. It can be helpful to get a fresh perspective from someone outside the team to ensure your release notes are clear and concise.</p>
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<div class="text-xl font-akademie-bold mb-8 mt-0">Pro tip</div>
<p>Set up reminders (e.g. with <a rel="nofollow" class="external-link" href="https://support.atlassian.com/confluence-cloud/docs/what-is-confluence-automation?utm_source=k15t-website&utm_medium=blog&utm_campaign=2303-release-notes">Confluence Automations</a>) to ensure release notes are written and published on time.</p>
</div><h2 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-Conclusion">Conclusion</h2><p>Writing good release notes is crucial for your team to communicate new features and updates effectively to your users. Failure to do so can lead to missed opportunities for your users to maximize the value of your product, resulting in higher support costs and lower customer <span>satisfaction</span>. By writing good release notes, your team can reduce workload and the number of support tickets, increase customer satisfaction, improve feature discoverability, and build a better reputation.</p><p>There are many benefits to addressing this problem, including improving brand recognition and saving time for marketing campaigns. By using a simple conversational tone, utilizing templates, and publishing release notes in a visually appealing way, your team can improve the readability and understandability of your release notes.</p><p>Overall, good release notes are an opportunity for your team to show your users that you care about their needs and to keep them engaged with your product.</p><div class="k15t-override-base-macro k15t-override-note-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Download free release notes checklist</div>
<p>Get our free PDF checklist for easy reference when writing your next release notes. It provides a step-by-step guide to best practices for writing and publishing effective release notes, ensuring they are informative, engaging, and user-friendly.</p><p><strong><a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/files/227078556/227078814/1/1679496476815/Release+Notes_A_Guide_to_Improving_Communication_With_Users_Checklist.pdf" class="conf-macro output-inline" data-hasbody="true">Download free checklist now!</a></strong></p>
</div><h2 id="ReleaseNotes:AGuidetoImprovingCommunicationWithUsers-LookingforMoreContentLikeThis?">Looking for More Content Like This? </h2><p>At K15t, we want to help teams share their knowledge freely, simply, and effectively to better educate and enable their customers. Subscribe to our newsletter to get updates on tools, tactics, and habits that can help you create a culture of knowledge sharing in your team.</p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>You work hard to deliver new features and improvements to your products, but how do you communicate these changes to your users? How do you make sure2023-03-20T23:00:00ZThe Life of a Working Student For App Development at K15tMichaela Mayer (K15t)https://www.k15t.com/blog/2023/03/the-life-of-a-working-student-for-app-development-at-k15t2023-03-20T10:18:07Z2023-03-15T23:00:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p class="auto-cursor-target"><span style="color: rgb(23,43,77);">Ever wondered what it's like to work at K15t? </span><span style="color: rgb(23,43,77);">One of our working students, Ericka, shares how the company culture optimizes her experience while working in app development at K15t.</span></p><p class="auto-cursor-target"><span style="color: rgb(23,43,77);"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Woman working at laptop, concentrated" class="confluence-embedded-image" src="https://www.k15t.com/files/227078484/227078488/1/1678977866587/Life-of-a-working-student-app-development-1.png" height="250"></span></span></p><h2 id="TheLifeofaWorkingStudentForAppDevelopmentatK15t-Firstofall,pleasetellusabitaboutyourselfandaboutyourroleatK15t.">First of all, please tell us a bit about yourself and about your role at K15t.</h2><p>Hello!<span> My name is Ericka, and I’m a working student</span> at K15t in the area of <span>front-end</span> <span>development, more specifically in the amazing team that makes the magic behind <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview">Scroll Viewport for Confluence</a>.</span> ‘<em>Scroll Viewport?’ </em><span>you may </span>wonder. When I first started at K15t, I wasn’t so sure what that exactly meant either. Well, Scroll Viewport is an app that helps you publish your Confluence<span> documentation in the form of a help center with just a few clicks.</span> Cool, right?</p><p><span>I joined the K15t team at the end of 2021, shortly after moving all the way from Honduras to Germany in order to pursue my master studies in Human-Computer Interaction.</span> As a front-end developer, I collaborate with our other developers to make our web app and the Viewport help center theme as usable, accessible, and effective as possible. Aside from developing, I’m also constantly contributing and learning from the UX team. This way I can apply what I’m learning in my masters program, and I get a better perspective of how things work in the industry.<br><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Little flag pins on a world map board" class="confluence-embedded-image" src="https://www.k15t.com/files/227078484/227078489/1/1678977901523/Life-of-a-working-student-app-development-2.png" height="250"></span></p><h2 id="TheLifeofaWorkingStudentForAppDevelopmentatK15t-HowdidyouhearabouttheopenpositionatK15tandwhatmadeyouapply?">How did you hear about the open position at K15t and what made you apply? </h2><p><span>As</span> soon as I moved to Germany, I knew that I wanted to continue working while studying, not only to keep my skills up to date,<span> </span>but also to learn about how the work environment in Germany is like. I started looking into different companies, and even had a couple of other interviews, however, I didn’t feel that they were the right fit.<span> </span></p><p>After a month or so, I found the <a rel="nofollow" style="text-decoration: none;" href="https://www.k15t.com/company/careers" title="https://www.k15t.com/company/careers" class="css-tgpl01"><span>K15t career page</span></a><span> </span>and it was (seriously) love at first sight. I went through the entire company website, read<span> </span><a rel="nofollow" href="https://www.k15t.com/blog"><span>several blog posts</span></a><span>, and watched a couple of their </span><a rel="nofollow" style="text-decoration: none;" href="https://www.linkedin.com/feed/update/urn:li:activity:6691630184317100032" title="https://www.linkedin.com/feed/update/urn:li:activity:6691630184317100032" class="external-link"><span>videos</span></a><span>…</span> So yes, you could totally say that I stalked the company, but it was so easy to do because it was so much fun!<span> </span>I think that the first thing that <span>caught my attention</span> was that they worked with <a rel="nofollow" style="text-decoration: none;" href="https://www.atlassian.com/software/confluence" title="https://www.atlassian.com/software/confluence" class="external-link">Confluence</a> and <a rel="nofollow" style="text-decoration: none;" href="https://www.atlassian.com/software/jira" title="https://www.atlassian.com/software/jira" class="external-link">Jira</a>, both of which I had used before in my previous job. <span>But, the cherry on top was reading a </span><a rel="nofollow" style="text-decoration: none;" href="https://www.k15t.com/blog/2021/06/the-life-of-a-working-student-at-k15t" title="https://www.k15t.com/blog/2021/06/the-life-of-a-working-student-at-k15t" class="css-tgpl01"><span>blog post from another working student</span></a><span>, because it had me thinking ‘I also want that!’ And luckily, it happened!<br><br></span></p><p><span><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="A picture of a train seat with an open laptop and a K15t branded backpak" class="confluence-embedded-image" src="https://www.k15t.com/files/227078484/227078490/1/1678977945493/Life-of-a-working-student-app-development-3.png" height="250"></span></span></p><h2 id="TheLifeofaWorkingStudentForAppDevelopmentatK15t-WhatmakesworkingatK15tspecialforyou?">What makes working at K15t special for you?</h2><p>I would say that working <span>at</span> K15t <span>has been - get ready, this might sound like a cliché - a whole learning experience. </span>Not only am I working with great developers <span>from whom I constantly learn from in regard to code reviews, open feedback, and weekly syncs, but it goes far beyond just that.</span></p><p>The way of working and co-existing in the company is very transparent and involves a lot of knowledge sharing. <span>For instance, we hold weekly discussions on how to evolve our technical skills, had a seminar about personal finance, and there are even internal blog posts about which vegetables are in season with great recipes that incorporate them.</span> When I’m at the office, this learning culture amplifies itself even more.</p><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Join us on social</div>
<p>👉 Take a peek at our day-to-day life at K15t by visiting our <a rel="nofollow" style="text-decoration: none;" href="https://www.instagram.com/_k15t/?hl=en" class="external-link">Instagram</a> or <a rel="nofollow" style="text-decoration: none;" href="https://www.tiktok.com/@_k15t?lang=de-DE&is_copy_url=1&is_from_webapp=v1" class="external-link">TikTok</a> channels.</p>
</div><p>Of course, there’s the usual coworker chit-chat, but there’ve also been countless times where my mind gets blown from things that I learn while talking with my coworkers, whether it’s during lunch at <a rel="nofollow" class="external-link" href="https://www.kulturwerk.de/index.php/gastronomie">Kulturwerk</a> (the restaurant around the corner where we have the opportunity to eat free lunch thrice a week), or even during a quick chat by the coffee machine. Everyone here brings something to the table and each one is willing to share it. So, really, it has been a lot of learning and I’m enjoying it every step of the way!<br><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="A picture of several people at a bowling alley, holding bowling balls" class="confluence-embedded-image" src="https://www.k15t.com/files/227078484/227078491/1/1678977966091/Life-of-a-working-student-app-development-4.png" height="250"></span></p><h2 id="TheLifeofaWorkingStudentForAppDevelopmentatK15t-WhatimpactdoesK15t'sculturehaveonyourwork?">What impact does K15t's culture have on your work?</h2><p><span>When I initially started planning on working while completing my master's program, I was excited, yet a bit afraid of how overwhelming it could be. Luckily, <a rel="nofollow" href="https://www.k15t.com/company">K15t’s work culture</a> </span>is very flexible and my team has been supportive along the way, which has allowed me to do both and keep sane while doing so.</p><p>Not only can <a rel="nofollow" href="https://www.k15t.com/blog/2023/01/a-k15t-perk-work-from-anywhere"> I work remotely from my home </a>in Cologne, but I also have flexibility in other daily tasks. For example, my university supervisor needs to meet with me during work hours? No problem, I know I can communicate this with my team and they’ll be fine with me adjusting my schedule. Maybe I’m having a tough day during finals week and need to take a nap or walk my dog on the Rhine before getting back to work? Sure thing, I just let my team know when I can be back on my A game. <span>I would say it is a great balance of commitment, transparency, and trust.<br><br></span></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/227078484/227078492/2/1679307461761/Life-of-a-working-student-app-development-5.png" height="250"></span></p><p><br></p><p>Aside from this, I also discuss openly every semester about how I will need to adjust my working hours due to my courses in university. So, instead of picking classes that work around my job, my job adjusts to my university schedule, which means I can pick the courses that interest me the most.<span> All of this</span> has made a huge impact not only on my work <span>here,</span> but also on my mental health and performance at university!<br><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="A picture of several people feeling strong after sports" class="confluence-embedded-image" src="https://www.k15t.com/files/227078484/227078493/1/1678977997825/Life-of-a-working-student-app-development-6.png" height="250"></span></p><h2 id="TheLifeofaWorkingStudentForAppDevelopmentatK15t-What'syourfavoritememoryofworkingatK15tsofar?">What's your favorite memory of working at K15t so far?</h2><p>I think my favorite memory is my first <a rel="nofollow" style="text-decoration: none;" href="https://www.k15t.com/blog/2022/07/what-k15t-got-up-to-during-summer-team-week-22" title="https://www.k15t.com/blog/2022/07/what-k15t-got-up-to-during-summer-team-week-22" class="css-tgpl01"><span>Team Week</span></a> in Stuttgart. But before I tell you about the whole experience, let me tell you a bit about Team Week itself! It is the quarterly event where all team members across <span>Germany, and the world, travel to the office in Stuttgart. We spend this time together not only to plan for the next quarter, but also to grow and bond as a team. </span></p><p>Team Week of summer 2022 was the first <span>one that I attended </span>and I can only describe it as “WOW!“ The whole office buzzes with energy, and everyone is excited to see each other and have some in-person time. After eight months of remote collaboration, this was my first time seeing the whole Viewport team together and a chance to meet other colleagues in real life.</p><p>I really love the <a rel="nofollow" href="https://www.k15t.com/blog/2023/01/a-k15t-perk-work-from-anywhere">opportunity of working from <span>anywhere</span></a><span>,</span> and this is what allowed me to join K15t while studying <span>in another city</span>. But, the chance to be in the office for a whole week with all of the K15t team is a perfect way to re-connect and sync ideas for the upcoming months.<span> So now, four times a year I have something great to look forward to, and I’m more than ready to pack my bag and take the train to Stuttgart.<br><br></span></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/227078484/227078494/2/1679307474659/Life-of-a-working-student-app-development-7.png" height="250"></span></p><h2 id="TheLifeofaWorkingStudentForAppDevelopmentatK15t-Haveyoudevelopedotherskillsthatarenotstrictlywork-related?"><span>Have you developed other skills that are not strictly work-related?</span></h2><p>As someone who has always been interested in research, user experience, <span>and art,</span> I get the chance to experiment and and learn about these fields, even if my email signs off as “Software Developer.” <span>I end every Tuesday by joining</span> the UX Design Circle meeting where I participate in conversations about UX best practices, feedback sessions, or a chat about the latest Figma plugin<span>.<br><br></span></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/227078484/227078495/2/1679307484178/Life-of-a-working-student-app-development-8.png" height="250"></span></p><p><br></p><p><span>During past</span> Team Weeks, I have had the chance to host small creative evenings with people in the <span>office.</span> So far <span>we’ve tried blindfolded painting, and also a collaborative painting by passing the canvas among the participants.</span> Oh, <span>that</span> was so much fun! <span>So my point is, that at K15t I have the chance to experiment and share my different interests with others. It’s not all strictly business related, but also about growth, sharing, and learning.</span></p><p>In conclusion, I would say K15t has been a great complement to my experience as an international working student in Germany. Not only have I found a multicultural workplace that makes me feel like I belong, (even when mein Deutsch noch nicht gut ist) but it has also offered me countless learning opportunities and supported my needs while balancing work and studies.</p><p><br></p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>Ever wondered what it's like to work at K15t? One of our working students, Ericka, shares how the company culture optimizes her experience while worki2023-03-15T23:00:00ZK15t Joins Girls Day: Empowering Girls in Software DevelopmentMichaela Mayer (K15t)https://www.k15t.com/blog/2023/03/k15t-joins-girls-day-empowering-girls-in-software-development2023-03-08T09:34:51Z2023-03-02T23:00:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p class="auto-cursor-target"><span style="color: rgb(23,43,77);">At K15t, we are committed to promoting diversity, equity, and inclusion (DEI) in our workplace and beyond. As part of this commitment, we are proud to announce that we are participating in the </span><a rel="nofollow" style="text-decoration: none;" href="https://www.girls-day.de/" title="https://www.girls-day.de/" class="external-link">Girls’ Day</a><span style="color: rgb(23,43,77);"> initiative on April 27th, 2023.</span></p><p class="auto-cursor-target"><span style="color: rgb(23,43,77);"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Girls Day illustration showing a diverse group of women" class="confluence-embedded-image" src="https://www.k15t.com/files/227078331/227078336/3/1678203222262/Blog-Post-Teaser-Image_Girls-Day.svg" height="250"></span></span></p><h2 class="auto-cursor-target" id="K15tJoinsGirlsDay:EmpoweringGirlsinSoftwareDevelopment-Girls’DayandEquity">Girls’ Day and Equity</h2><p><a rel="nofollow" class="external-link" href="https://www.girls-day.de/">Girls’ Day</a> is an annual event that offers girls from all over Germany the opportunity to learn about different professions and fields, especially those in underrepresented fields.</p><p><span style="color: rgb(23,43,77);"><a rel="nofollow" class="external-link" href="https://www.girls-day.de/"><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="250" class="confluence-embedded-image confluence-thumbnail image-center" src="https://www.k15t.com/files/227078331/227078340/1/1677856073651/GirlsDay-Social.jpeg"></span></a></span></p><p>According to <a rel="nofollow" style="text-decoration: none;" href="https://www.womentech.net/en-us/women-technology-statistics" title="https://www.womentech.net/en-us/women-technology-statistics" class="external-link">Women Tech Network</a>, women hold just 28% of all jobs in computer and mathematical occupations, and 15.9% of jobs in engineering and architecture occupations. We recognize that girls and women in many cases do not have the same starting opportunities in STEM, and by participating in Girls’ Day, we hope in a small way to help bridge this gap by spending the day introducing girls to the world of software development. The girls will experience the day in a girls-only group, making it possible to try things out in an open and collaborative space.</p><p class="auto-cursor-target"><span style="color: rgb(23,43,77);"><a rel="nofollow" class="external-link" href="https://www.girls-day.de/"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Two female developers sitting at a table" class="confluence-embedded-image" src="https://www.k15t.com/files/227078331/227078388/1/1678203034543/Two-female-developers-sitting-at-a-table.png" height="250"></span></a></span></p><h2 id="K15tJoinsGirlsDay:EmpoweringGirlsinSoftwareDevelopment-What’sOntheGirls’DayAgenda?">What’s On the Girls’ Day Agenda?</h2><p>Here’s what we have planned for our visitors on April 27th:</p><ul class="ak-ul"><li><p><strong>Meet and greet: </strong>Start the day by getting to know one another where Stefan, K15t’s founder and CEO, will introduce the company, our history, and answer any initial questions.</p></li><li><p><strong>Conversations with K15t coders:</strong> A face-to-face with our app developers who will share their journeys in the software space. For example: Why did they choose this profession? What barriers did they face as a woman in IT? What does a typical day look like?</p></li><li><p><strong>Lunch: </strong>A delicious lunch awaits the girls right around the corner at Kulturwerk, where they’ll also meet the rest of the team.</p></li><li><p><strong>Get our hands dirty:</strong> Finally, we’ll work together to solve some exciting programming tasks and see what app development looks like in the real world.</p></li></ul><p>K15t is proud to be participating in <a rel="nofollow" style="text-decoration: none;" href="https://www.girls-day.de/" title="https://www.girls-day.de/" class="external-link">Girls’ Day</a> and we hope that through this initiative, we’re able to inspire new journeys in the exciting world of software development.</p><h2 id="K15tJoinsGirlsDay:EmpoweringGirlsinSoftwareDevelopment-SoundsExcitingtoYou?">Sounds Exciting to You?</h2><p>This initiative is just one of the many ways that K15t gives back to our community. If you’re passionate about software and knowledge sharing and are looking for a career in an environment like ours, let us know!</p><p><br></p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>At K15t, we are committed to promoting diversity, equity, and inclusion (DEI) in our workplace and beyond. As part of this commitment, we are proud to2023-03-02T23:00:00ZHow GlobalVision Shares Knowledge Using Confluence and Scroll ViewportShannon Meehan (K15t)https://www.k15t.com/blog/2023/02/how-globalvision-shares-knowledge-using-confluence-and-scroll-viewport2023-10-25T13:08:24Z2023-02-21T23:00:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>Timely documentation of information and knowledge sharing is more crucial today than ever. Physical boundaries have started to blur as companies start to adopt a remote or hybrid workplace model. In the context of asynchronous work, documentation swiftly goes from being a ‘nice-to-have’ to a ‘must-have’ to ensure efficient team collaboration.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/226233604/227078441/3/1698239294585/Blog-Post-Teaser-Image_GlobalVision-Customer-Story.svg" height="250"></span></p><p>The team at <a rel="nofollow" style="text-decoration: none;" href="https://globalvision.co/" title="https://globalvision.co/" class="external-link">GlobalVision</a> has always believed in the power of good documentation. As a completely remote company with teams spread across the globe, team members often need to collaborate across time zones. The smooth running of projects depends on clear documentation from start to finish and their chosen platform to enable this cross-functional collaboration is <a rel="nofollow" style="text-decoration: none;" href="https://www.atlassian.com/software/confluence" title="https://www.atlassian.com/software/confluence" class="external-link"><span>Atlassian Confluence</span></a>.</p><p><span>When </span>GlobalVision decided to redo their <a rel="nofollow" style="text-decoration: none;" href="https://help.globalvision.co/?l=en" class="external-link"><span>customer-facing help center</span></a>, they knew the ideal starting point would be finding a tool that seamlessly integrated with Confluence. A lot of the team’s knowledge already existed in the multiple spaces and pages they had built over time. So, the question was – could they create this new help center without duplicating effort and creating that content all over again?</p><p>They found what they were looking for when they discovered <a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview" class="external-link"><span>Scroll Viewport for Confluence</span></a>.</p><h2 id="HowGlobalVisionSharesKnowledgeUsingConfluenceandScrollViewport-AboutGlobalVision">About GlobalVision</h2><p>Founded in 1990, <a rel="nofollow" style="text-decoration: none;" href="https://globalvision.co/" title="https://globalvision.co/" class="external-link"><span>GlobalVision</span></a> is a world leader in digital proofreading software and supports over <span>3,000+ </span>customers around the globe. They are pioneers in the field of inspection technology and built the first inspection systems of their kind. Over the last few decades, GlobalVision has expanded its product suite to offer solutions that span the entire quality process.</p><h2 id="HowGlobalVisionSharesKnowledgeUsingConfluenceandScrollViewport-ACultureofDocumentationandKnowledgeSharing">A Culture of Documentation and Knowledge Sharing</h2><p>As a remote company that believes in the value of being 'documentation-first', every project at GlobalVision – no matter how big or small – starts with a document, and each document finds a home in the many pages and spaces of their internal wiki built on Confluence. This was the starting point for Shruti Mukherjee, Manager, Quality & Information Security Governance at GlobalVision, when she shouldered the responsibility of redoing their customer-facing help center.</p><p>Shruti knew, right from the start, that the ideal tool would be one that could be built on top of the knowledge that already existed in their internal wiki. Her goal here was to reduce redundancy when creating or maintaining the documentation. She says, “We’ve used Confluence as our internal wiki since the beginning because it helps teams collaborate effectively across projects. Whether it’s a new project or a quarterly planning document – teams ensure that all of it is captured right from the start. It was important that our new help center solution would be one that augmented these benefits that we derive from Confluence. We found that with Scroll Viewport for Confluence."</p><p><span>The first site they </span>built using <a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview" class="external-link"><span>Scroll Viewport</span></a> was the <a rel="nofollow" style="text-decoration: none;" href="https://help.globalvision.co/?l=en" class="external-link">simple help center</a> with detailed product documentation for all their products – everything from basic guides and tutorials to FAQs and release notes for their <span>product variants. </span></p><p>The seamless integration between Scroll Viewport and Confluence was valuable to the team because it helped them accomplish many things they were looking for in a help center.</p><p>It enabled them to:</p><ul class="ak-ul"><li><p>Easily edit new and existing articles in Confluence, and saved the team plenty of time.</p></li><li><p>Extensively use many existing Confluence macros and formatting.</p></li><li><p>Leverage a pre-set theme that delivered great-looking content without too much additional effort.</p></li></ul><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/226233604/227049508/1/1677149031406/GlobalVision-Help-Center.png" height="250"></span></p><h2 id="HowGlobalVisionSharesKnowledgeUsingConfluenceandScrollViewport-ALayeredHelpCenterExperienceForEveryTypeofUser">A Layered Help Center Experience For Every Type of User</h2><p><span>Before <a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview" class="external-link">Scroll Viewport</a>, GlobalVision had noticed that their help center wasn’t getting much traffic.</span> Both the customers and the team could really feel a difference after the launch.</p><p><span>Implementation</span> was a breeze since a lot of their content was already in Confluence. The theme and styling options available in the editor ensured that the help center looked aesthetically pleasing and was cohesive with their overall online presence, and the structure and layout made it engaging and easy to navigate for customers.</p><p>Since every team at the company – from product to sales and customer success – is impacted by the help center in some way, it was easy for other teams to see the benefit of building a site using <a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview" class="external-link"><span>Scroll Viewport for Confluence</span></a>. Additionally, the open and transparent culture at GlobalVision also ensures that everyone in the company is aware of tools and technologies being used across different teams.</p><p>As a result, when the need arose for a second help center with additional <span>privacy,</span> the go-to choice was Scroll Viewport. The additional privacy layer offered by the tool enabled the team to create a secure admin site with content that could be hidden behind a login and wasn’t publicly available on the internet. <span style="color: rgb(23,43,77);">“While the privacy feature wasn’t available on Scroll Viewport when we signed up initially, we were told that it was a part of the roadmap and would be coming soon. When the time came to create our private admin site, we were glad to see that the feature had already been implemented. It didn’t take us much time to choose Scroll Viewport again,” says Shruti.</span></p><h2 id="HowGlobalVisionSharesKnowledgeUsingConfluenceandScrollViewport-EaseandSimplicityInspiresOtherTeamsintheCompany">Ease and Simplicity Inspires Other Teams in the Company</h2><p>There was a time when joining a new company meant being greeted by your HR manager on the first day of work, followed by a laundry list of onboarding activities. A lot of this has changed in recent years, with companies realizing the value in sharing the mission, vision, and values upfront instead of making it a one-time activity at the start of a new job.</p><p>Like other remote companies that understand the advantages and challenges of having a distributed team, the team at GlobalVision relied on a series of detailed documents to welcome new employees and familiarize them with the company.</p><p>But after discovering Scroll Viewport, the HR team realized – why not create an online destination where we could share the essence of working at GlobalVision? Why limit it just to our employees, when we can share this with everyone?</p><p>This led to their next site built on <a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview" class="external-link"><span>Scroll Viewport for Confluence</span></a> – their <a rel="nofollow" style="text-decoration: none;" href="https://handbook.globalvision.co/welcome/" title="https://handbook.globalvision.co/welcome/" class="external-link">online employee handbook</a>. The site is a one-stop destination for prospects, new employees, and anyone looking for information about the what, why and how they work at <span>GlobalVision. </span></p><p><span><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/226233604/227049509/1/1677149231149/GlobaVision-EmplyeeHandbook.png" height="250"></span></span></p><h2 id="HowGlobalVisionSharesKnowledgeUsingConfluenceandScrollViewport-ThePossibilitieswithConfluenceandScrollViewportareEndless">The Possibilities with Confluence and Scroll Viewport are Endless</h2><p><span style="color: rgb(23,43,77);">The GlobalVision team plans</span><span style="color: rgb(23,43,77);"> to do a lot more with <a rel="nofollow" style="text-decoration: none;" href="https://marketplace.atlassian.com/apps/1211636/scroll-viewport-for-confluence?hosting=cloud&tab=overview" class="external-link"><span>Scroll Viewport</span></a>. A partner portal with helpful information for partners and resellers, and other internal and external documentation sites are in the works and will be released soon. </span></p><p><span style="color: rgb(23,43,77);"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/226233604/227049510/1/1677149302576/GlobalVision-Help-Center-Quote%402x+%281%29.png" height="250"></span></span></p><p>What started as a search for a platform to create a simple, beautiful help center led the team at GlobalVision to find a tool that could help them create multiple online destinations to suit a variety of needs. But the real essence of this story lies in understanding the power of transparency and openness between teams, the importance of knowledge sharing, and the documentation of that collective knowledge.</p><p>Whether you’re creating product documentation or building a knowledge base, designing customer-facing help centers or improving internal communication, the most important thing to remember is that it’s never going to be a one-time activity. Modifying and updating these resources needs to be just as simple and fuss-free as their initial creation so that they can continuously support the audience they were meant to serve.</p><p><br></p><p class="auto-cursor-target"></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>Timely documentation of information and knowledge sharing is more crucial today than ever. Physical boundaries have started to blur as companies start2023-02-21T23:00:00ZThe Hidden Life of Information in Product DevelopmentShannon Meehan (K15t)https://www.k15t.com/blog/2023/02/the-hidden-life-of-information-in-product-development2023-08-22T15:47:17Z2023-02-12T23:00:00Z<div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"><div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;">
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<p>Have you ever run into a situation where the sales team sold a feature that doesn't actually exist? Or perhaps a new feature was released that didn't perform as well as expected because the development team misunderstood or misconstrued the customer requirements. These situations can be really discouraging for your team and can even have a big impact on the success of your product.</p><p>So, how does this happen? Where did the misinformation come from? These are important questions to consider when examining the product development process and how information is created and shared within it.</p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/223053729/227078394/1/1678203883351/Blog-Post-Teaser-Image_Product-information.svg" height="250"></span></p><p>In this article, you’ll learn all the various ways to improve information flow throughout the product development process to prevent misunderstandings and miscommunication. We'll also explore strategies for identifying, sharing, and collaborating on valuable information, and how to structure your product team to support this.</p><h2 id="TheHiddenLifeofInformationinProductDevelopment-IsYourTeamPlayingthe‘Telephone’Game?">Is Your Team Playing the ‘Telephone’ Game?</h2><p>Do you remember playing the game Telephone as a child? The game is simple: a group of people sit in a circle and one person whispers a phrase to the person next to them. That person then whispers what they heard to the next person, and so on, until the last person in the circle shares what they heard with the group. The phrase at the end is almost never the same as what was whispered at the beginning.</p><p><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/223053729/223053761/2/1678204191107/Blog-Post-Image-Telephone-game.svg"></span></p><p>This game highlights the hiccups that can happen when messages are passed from one place to the next, without being sure that the real information has fallen through the cracks.</p><p>So, is your team playing telephone? How can you tell? Start by asking yourself a few questions:</p><ul class="ak-ul"><li><p>Do your customers find it challenging to understand your product’s features and functionality?</p></li><li><p>Is your support load quite heavy or does your customer success team spend a lot of time tracking down information in order to resolve tickets?</p></li><li><p>Does your team spend a lot of time in meetings sharing or repeating the same information from one department to the next?</p></li></ul><p>If the answer is yes, an information problem might be the culprit here and it’s time to get to work on a solution.</p><h2 id="TheHiddenLifeofInformationinProductDevelopment-IdentifytheInformationWeaknessesinYourTeam">Identify the Information Weaknesses in Your Team </h2><p>If you think your team is playing the Telephone game, it's no one's fault – but it is everyone's responsibility to make a change. If not, you'll keep running into issues over and over again.</p><p>Luckily, there are many ways to course correct, and it all starts by understanding the types of information you create and maintain in your team, and how it exists over time.</p><h3 id="TheHiddenLifeofInformationinProductDevelopment-Theanatomyofinformation">The anatomy of information</h3><p><span>Identify and categorize the types of information being created and shared within the team. By understanding the types of information we have, we can use that to learn where to store and access the right things. Some common types of information include: insights, decisions, feature sets, limitations.</span></p><p>The anatomy of information refers to the different elements that make up the process of acquiring, processing, and using information within a team. To effectively manage information, it's important to identify and categorize the types of information being created and shared. This allows the team to understand the information they have and where to store and access it. Some common types of information include:</p><ul class="ak-ul"><li><p>Insights: Moments of realization that change the team's approach</p></li><li><p>Decisions: Choices made based on information</p></li><li><p>Feature sets: Define the capabilities and functionality of a product</p></li><li><p>Limitations: Specify the boundaries or restrictions of a product</p></li></ul><p>Many more information types exist and understanding them will help the team create and access the right information and make informed decisions.</p><h3 id="TheHiddenLifeofInformationinProductDevelopment-Thelifecycleofinformation">The lifecycle of information</h3><p>This refers to the creation, collaboration, sharing, updates, maintenance, and archival of information. Some information, such as UI mockups or tech specs, may only be valuable for a short period of time. However, this information is still important to have at key decision points. Other types of information, such as the actual UI or product documentation, may have long-term value and be necessary to reference and update even years down the line.</p><p>By understanding this process and being able to recognize what information is short-term versus long-term, we can ensure that all valuable information is properly identified, collaborated on, and shared well by everyone.</p><h2 id="TheHiddenLifeofInformationinProductDevelopment-HowBigisYourInformationProblem?AFewExercisestoCheck">How Big is Your Information Problem? A Few Exercises to Check</h2><p>After identifying the types and the lifecycle of information in your team, it’s time to figure out how big of an information problem you have on your hands. Here are a few exercises you can do right now to check: </p>
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<p><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="150" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/223053729/223053734/2/1676276335126/Chart_light.svg"></span></p><h3 id="TheHiddenLifeofInformationinProductDevelopment-StartCounting">Start Counting</h3><p><span style="color: rgb(23,43,77);">Ask someone in your team to track down a standard piece of information for you – like a feature description or concept – and observe their behavior. Count all the tools, steps, people, and places that they interacted with in their search and check the accuracy of what they came back with. This will give you a good idea of how many touch points there are for a single piece of information and where potential bottlenecks may be.</span></p>
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<p><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="150" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/223053729/223053736/2/1676276366544/Pattern_light.svg"></span></p><h3 id="TheHiddenLifeofInformationinProductDevelopment-LookforPatterns">Look for Patterns</h3><p><span style="color: rgb(23,43,77);">Keep an eye and ear out for reoccurring information pain within the team. Common complaints such as "We missed something in the build again," "I'm spending hours on support cases for this new feature," or "The sales engineers keep bugging me for information" can indicate areas where information is not being effectively communicated or shared.</span></p>
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<p><span class="confluence-embedded-file-wrapper image-center-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img width="150" class="confluence-embedded-image image-center" src="https://www.k15t.com/files/223053729/223053738/2/1676276383457/Speach-bubble_light.svg"></span></p><h3 id="TheHiddenLifeofInformationinProductDevelopment-StartWithWhatYouHave">Start With What You Have</h3><p>When a teammate asks a question, avoid responding on the spot or in your own words and instead try to point them to a place where the info is documented like an internal knowledge base. This will help to ensure that everyone has access to the same information and can refer to it as needed. If one person has this question, chances are others will too. And if the information isn’t documented, it’s time to create it!</p>
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<p><span style="letter-spacing: 0.0px;">By taking these steps and regularly reviewing your information management process, you can identify and address any issues that may be hindering the efficiency of your team. Keeping information up-to-date and easily accessible will help ensure that your team can work together effectively and achieve your business goals.</span></p><h2 id="TheHiddenLifeofInformationinProductDevelopment-MaintainingHealthyInformationThroughProcess,Tools,andHabits">Maintaining Healthy Information Through Process, Tools, and Habits</h2><p>In order to maintain healthy information within our teams and organizations, we must focus on changing our processes, tools, and habits. Here are a few things you can do right now to encourage a healthier information culture in your team:</p><h3 id="TheHiddenLifeofInformationinProductDevelopment-BeOpenwithYourInformation">Be Open with Your Information</h3><p>Open up your communication channels and make information accessible to as many people as possible. Obviously not everything can be shared company-wide, but if there’s no good reason to restrict it, then open it up! When your team has access to information, it saves you time and empowers them to solve problems on their own. Everyone wins.</p><p><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/223053729/223053764/2/1678204235663/Blog-Post-Image-open-access.svg"></span></p><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Create a Knowledge Base</div>
<p><span style="color: rgb(23,43,77);">Internal wikis or knowledge bases can be a lifesaver here. At K15t, we’re big fans of </span><a rel="nofollow" style="text-decoration: none;" href="https://www.atlassian.com/software/confluence" title="https://www.atlassian.com/software/confluence" class="external-link">Confluence</a><span style="color: rgb(23,43,77);"> for exactly this reason: it’s easy to use, accessible to everyone, and it’s flexible enough for every team to be able to <a data-macro-name="sp-plaintextbody-link" href="https://www.k15t.com/blog/2023/08/how-to-tame-your-product-information-chaos" class="conf-macro output-inline" data-hasbody="true">create and contribute information in the format they need</a>.</span></p>
</div><h3 id="TheHiddenLifeofInformationinProductDevelopment-CreateaSingleSourceofTruth">Create a Single Source of Truth</h3><p>Remember the telephone game where information leaked through the cracks when it went from one place to the next? Avoid that problem by creating a single source of truth and making sure everyone knows where that is. When something needs to be shared, always try to link directly to that source instead of copy / pasting the information from one channel to the next.</p><p><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/223053729/227078399/1/1678204297332/Blog-Post-Image-Single-Source-of-truth.svg"></span></p><p><span style="color: rgb(23,43,77);">By using dynamically-linked and updated information as opposed to static information, we can ensure that everything is stored in one place and that we have a reliable, accurate, and up-to-date source of information for our teams and organization.</span></p><h2 id="TheHiddenLifeofInformationinProductDevelopment-CreateaCultureofInformationSharing">Create a Culture of Information Sharing</h2><p>When it comes to information sharing, no tool or process is going to be effective without creating a culture around information sharing – and that’s where the real work begins. We can’t implement this kind of culture overnight either. It will require time and effort to explain, encourage, and remind your team why good information hygiene is important and the kind of impact that it will have on them and on your customers.</p><p><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/223053729/223053763/2/1678204320964/Blog-Post-Image-Sharing-Culture.svg"></span></p><p>Here are a few tips to start creating a culture of information sharing:</p><ul class="ak-ul"><li><p><strong>See something? Say something!</strong> Did you see a chat thread in a tool like Slack or Teams where decisions were made or concepts were discussed? Did a support engineer resolve a customer problem that could occur again? Ask them to document it and share it from your single source of truth.</p></li><li><p><strong>If it’s not documented, it didn’t happen: </strong>So many ideas are shared or decisions are made in the hallway, at the water cooler, or nowadays in virtual spaces like Zoom calls. While these are important spaces for innovation and connection, they can be detrimental if the outcomes aren’t captured and shared with the broader team. One way to avoid issues or misunderstandings is to ask your team to document these ideas or decisions in a structured way.</p></li></ul><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">Documentation Matters</div>
<p><span style="color: rgb(23,43,77);">At K15t, our mantra is: “If it’s not in Confluence, it didn’t happen!” This became especially important when we moved to remote work in 2020 and realized how many decisions had been made or how much information had been shared across the lunch table or in the kitchen. Documenting in Confluence made sure these insights were captured even when we lost that in-person contact.</span></p>
</div><ul class="ak-ul"><li><p><strong>Keep it clean:</strong> A healthy information culture requires a bit of work to keep information up-to-date and accurate. One way to ensure this is to assign responsibility to the individuals who manage information in your teams. Encourage them to check on their information regularly, update things that are outdated, and archive or delete anything obsolete. Our team at K15t is constantly working to calm the information chaos that can build up over time. <span>We know first-hand that it’s difficult to do, but your team will thank you for it!</span></p></li></ul><h2 id="TheHiddenLifeofInformationinProductDevelopment-YourProductInformation?It’sPriceless.">Your Product Information? It’s Priceless.</h2><p>Information is such a valuable and underrated part of the product development process, and teams should treat it as such. Miscommunication and misunderstandings can lead to trouble when enabling your team or supporting the product in the future, so it's important to ensure that information is shared and collaborated on by everyone on the team. By doing so, you can drive the success of your product, empower your team, and better enable your users.</p><h2 id="TheHiddenLifeofInformationinProductDevelopment-LookingforMoreContentLikeThis?">Looking for More Content Like This? </h2><p>At K15t, we want to help teams share their knowledge freely, simply, and effectively to better educate and enable their customers. Subscribe to our newsletter to get updates on tools, tactics, and habits that can help you create a culture of knowledge sharing in your team.</p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>Have you ever run into a situation where the sales team sold a feature that doesn't actually exist? Or perhaps a new feature was released that didn't2023-02-12T23:00:00ZHow to Manage Regulatory Submissions with Confluence and JiraShannon Meehan (K15t)https://www.k15t.com/blog/2023/02/how-to-manage-regulatory-submissions-with-confluence-and-jira2023-03-07T16:07:03Z2023-01-31T23:00:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>Product teams working with Confluence and Jira have the benefit of two collaborative and highly-integrated tools. They enable multiple areas of a team to collaborate on product development, documentation, feature concepts, and more – all without much context switching or information silos.</p><p>This collaboration just got even better with the ability to preserve snapshots of Jira issues across versions of your Confluence documentation.</p><p>The latest integration between K15t’s<a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluencehosting=cloudtab=overview?utm_source=k15t&utm_medium=blog&utm_campaign=2302-regulatory-submissions-confluence"> Scroll Documents for Confluence </a> and RadBee’s<a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1225123/jira-snapshots-for-confluencehosting=cloudtab=overview?utm_source=k15t&utm_medium=blog&utm_campaign=2302-regulatory-submissions-confluence"> Jira Snapshots for Confluence </a> enables product teams – especially those in highly regulated environments – to save and maintain multiple versions of their documentation across both Confluence and Jira.</p><p><span class="confluence-embedded-file-wrapper conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img class="confluence-embedded-image" src="https://www.k15t.com/files/223052170/223052176/3/1678205207175/Teaser-Documents-and-Jira-Snapshot-Integration.svg"></span></p><p>This integration will save your team time <span>in creating and maintaining your docs</span>. It <span>also grants you peace of mind that the state of your documentation is exactly as it should be, whether that’s for an official regulatory submission or to preserve an accurate archive of the documentation over your product’s evolution.</span></p><h2 id="HowtoManageRegulatorySubmissionswithConfluenceandJira-ConfluenceVersioningMeetsJiraSnapshots">Confluence Versioning Meets Jira Snapshots</h2><p>As we all know, the best product documentation is written as a team. But the information you need to create that documentation is likely scattered across departments and tools.</p><p>Software engineers work in Jira, while product managers and technical writers who compile the documentation work in Confluence. Thankfully, Jira macros can dynamically display the information you need from Jira right in a <span>Confluence page so that your documentation </span>is always connected and up-to-date.</p><p>For complex or technical products, you’ll need a way to manage the lifecycle of your documentation. If your product exists in a highly regulated environment, this often requires your team to preserve versions and keep a strict record of changes to your documentation for things like regulatory submissions and approvals.</p><p>This is difficult to do with Confluence and Jira alone. Documentation spanning more than a single Confluence page creates a<span> problem</span> since versioning and comparison only exist on a single-page level. At the same time, the content displayed in a Jira macro can’t be preserved across versions due to its dynamic nature.</p><p>That’s where Scroll Documents and Jira Snapshots for Confluence come in:</p><ul class="ak-ul"><li><p><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1217608/scroll-documents-for-confluencehosting=cloudtab=overview?utm_source=k15t&utm_medium=blog&utm_campaign=2302-regulatory-submissions-confluence">Scroll Documents</a>: Brings advanced content management to Confluence, enabling you to control and compare versions, track changes, and publish to the web or offline file formats.</p></li><li><p><a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1225123/jira-snapshots-for-confluencehosting=cloudtab=overview?utm_source=k15t&utm_medium=blog&utm_campaign=2302-regulatory-submissions-confluence">Jira Snapshots</a>: Take snapshots of your Jira data and share it right in Confluence for better transparency and faster updating of your team’s reports.</p></li></ul><p>Used together, you can guarantee that your product documentation is preserved exactly as it should be when saving versions – plus all the extras these apps can provide, like version diffing, change tracking, export and publishing integrations, and more.</p><h2 id="HowtoManageRegulatorySubmissionswithConfluenceandJira-HowMedicalDeviceCompaniesUseConfluenceandJiratoDeliverRegulatorySubmissions">How Medical Device Companies Use Confluence and Jira to Deliver Regulatory Submissions</h2><p>Product teams that create and deliver software or components for medical devices have to adhere to strict regulations in order to operate. These regulations include frequent regulatory submissions and requests for approval from various authorities. Not only is the process time-consuming, it also requires a lot of detailed documentation to be created along the way.</p><p>Confluence and Jira are invaluable tools for keeping these types of product teams running. Software developers can manage their contributions in Jira, while product managers who are creating the documentation can gather the information they need in Confluence, such as:</p><ul class="ak-ul"><li><p>Technical specifications</p></li><li><p>Risk management reports</p></li><li><p>Traceability and test reports</p></li></ul><p>Some of that information may originate in Jira, but thanks to Jira Snapshots, static reflections of this data can be included into the submissions in Confluence.</p><p>Jira Snapshots helps create the various pages of documentation, like a test report or risk management report, <span>while</span> Scroll Documents makes it possible to compile these singular pages into one neat submission. That document then represents the individual product version which can then be submitted to the authorities. The file can even be exported directly from Confluence to PDF or Word with a custom look and feel in just seconds.</p><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
<div class="text-xl font-akademie-bold mb-8 mt-0">See It In Action</div>
<p>Want to see how the process works? <a rel="nofollow" style="text-decoration: none;" href="https://www.youtube.com/watch?v=qKMmXVm9lg8" class="external-link">Watch a short demo →</a></p>
</div><p>Thanks to these apps, whenever an authority requests additional information, it’s easy for the product team to refer back to each submitted version, guarantee its state at the time of submission, and update it if required.</p><h2 id="HowtoManageRegulatorySubmissionswithConfluenceandJira-ReadytoGetStarted?">Ready to Get Started? </h2><p>Scroll Documents and <a rel="nofollow" class="external-link" href="https://marketplace.atlassian.com/apps/1225123/jira-snapshots-for-confluencehosting=cloudtab=overview?utm_source=k15t&utm_medium=blog&utm_campaign=2302-regulatory-submissions-confluence">Jira Snapshots</a> bring much-needed traceability and control to product teams that create their documentation in Confluence. Want to test the solution for your team?</p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div><p></p><p><br></p><p>This article was written in collaboration with our friends at <a rel="nofollow" class="external-link" href="https://radbee.com/?utm_source=k15t&utm_medium=blog&utm_campaign=2302-regulatory-submissions-confluence">RadBee</a> – Quality management experts, Atlassian partner, and the creator of Jira Snapshots for Confluence.</p>
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</div>Product teams working with Confluence and Jira have the benefit of two collaborative and highly-integrated tools. They enable multiple areas of a team2023-01-31T23:00:00ZA K15t Perk: Work from AnywhereRosie Braum (K15t)https://www.k15t.com/blog/2023/01/a-k15t-perk-work-from-anywhere2024-01-25T09:57:56Z2023-01-11T23:00:00Z<div style="display: table; margin-bottom: 8px; table-layout: fixed; width: 100%;" class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout">
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<p>Even before the pandemic happened, remote work has always been important to K15t, and a natural benefit for all colleagues. But what if we told you, that you can work from <em>anywhere</em>? Yes, really! As long as you have a good internet connection, and can complete your tasks as usual, you can work from wherever you like.</p><h2 id="AK15tPerk:WorkfromAnywhere-WhyThisWorks"><span>Why This Works</span></h2><p>It doesn’t matter if you achieve your work results from sitting at a desk, on the beach, or in the mountains. We don’t want to tell you where to work, because we believe in your capability. With the power of modern technology, there’s no reason to limit ourselves to one singular workspace. Although we love collaborating together in the office, the option to work remotely opens many doors that simply wouldn’t be possible otherwise.</p><p>So with that, we’ve asked our team members to send us some pictures of their time working abroad. We have to admit, we were not disappointed. See for yourself!</p><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Man sitting at the beach working" class="confluence-embedded-image" src="https://www.k15t.com/files/218629373/218629377/2/1674052369508/Work-From-Anywhere-Malta.jpg" height="250"></span></p><p><br></p><p>Originally, when we asked Robert for a picture of his setup, he wanted to send one from a coffee shop. What he sent instead absolutely blew us away. Safe to say, he takes the cake on this one.</p><p><br></p><p><span><span class="emoji-common-main-styles emoji-common-node emoji-common-emoji-image css-1np3glt" title=":first_place:"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Dog sitting in front of a laptop and a lake" class="confluence-embedded-image" src="https://www.k15t.com/files/218629373/218629379/2/1674052413848/Work-From-Anywhere-Netherlands.jpg" height="250"></span></span></span></p><p><br></p><p><span style="letter-spacing: 0.0px;">Michaela is one of our team members who often travels between Germany and the Netherlands. As an added bonus, she usually brings her dog to the office. At K15t, you’re welcome to bring your four-legged friend to work.</span></p><p><br></p><p><span style="letter-spacing: 0.0px;"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Man with toddler laughing and a work place setup" class="confluence-embedded-image" src="https://www.k15t.com/files/218629373/218629380/2/1674052446873/Work-From-Anywhere-USA.jpg" height="250"></span></span></p><p><br></p><p>Matt usually works out of <span>New York state,</span> but he headed to Florida for a while to escape the cold winter weather. He sent us some shots of his video production setup in his family's AirBnb. He also shared with us that on most days working from Tampa, the patio was his office. This never would have been an option if he couldn’t have worked from anywhere. </p><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="Man with a sun hat holding a lemonade can sitting in a garden in front of a laptop" class="confluence-embedded-image" src="https://www.k15t.com/files/218629373/218629381/2/1674052465426/Work-From-Anywhere-Panama.jpg" height="250"></span></p><p><br></p><p>Here we have a close runner-up to Robert’s beach office picture in Malta, and it’s looking pretty lush. With the perfect balance between work and life, Peter even managed to find the soda brand “K15t” during his time in Panama.</p><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="A laptop standing in front of a lake, a cat lying in a chair, a cat in front of a laptop" class="confluence-embedded-image" src="https://www.k15t.com/files/218629373/218629388/2/1674052483537/Work-From-Anywhere-Turkey.jpg" height="250"></span></p><p><br></p><p>While being in Turkey for three weeks, Emre made sure to take plenty of cafe pictures. These are the ones that we chose to highlight.</p><div class="k15t-override-base-macro k15t-override-tip-macro p-8 my-12 mx-0 conf-macro output-block" data-hasbody="true" data-macro-name="sp-macrooverride-richtextbody-block">
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<p>👉 Take a peek at our day-to-day life at K15t by visiting our <a rel="nofollow" style="text-decoration: none;" href="https://www.instagram.com/_k15t/?hl=en" class="external-link">Instagram</a> or <a rel="nofollow" style="text-decoration: none;" href="https://www.tiktok.com/@_k15t?lang=de-DE&is_copy_url=1&is_from_webapp=v1" class="external-link">TikTok</a> channels.</p>
</div><p><br></p><p><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="A laptop in front of a room with chairs and palms behind a window" class="confluence-embedded-image" src="https://www.k15t.com/files/218629373/223051795/2/1674052515608/Work-From-Anywhere-Mexico.jpg" height="250"></span></p><p><br></p><p><span style="letter-spacing: 0.0px;">While studying abroad in Mexico, Nicola was able to continue working her student job worry-free. </span><span style="letter-spacing: 0.0px;">Sounds pretty sweet! 🍬</span></p><p><br></p><p><span style="letter-spacing: 0.0px;"><span class="confluence-embedded-file-wrapper confluence-embedded-manual-size conf-macro output-inline" data-hasbody="false" data-macro-name="sp-image"><img alt="A collage of people smiling and working on laptops" class="confluence-embedded-image" src="https://www.k15t.com/files/218629373/218629390/2/1674052530402/Work-From-Anywhere-Czech-Republic.jpg" height="250"></span> </span></p><p><br></p><p>Recently, three <span>of our team members</span> traveled to Prague together during the work week. A change of scenery was necessary, and possible! The group made sure to get an Airbnb with enough space to suit each of their needs. All that was required was a stable internet connection, and a couple of rooms where they could close the door and comfortably take a call. The whole group had a great time on this trip – and they really did make time for fun! They also learned that they can successfully work abroad together without interrupting their usual flow or falling out of sync with their prior commitments. </p><p><br></p><hr><h2 id="AK15tPerk:WorkfromAnywhere-FromHomeorAbroad">From Home or Abroad</h2><p>As you can see, our team certainly makes the most out of their ability to work remotely. Whether from home, or from abroad, it’s all possible with K15t.</p><h2 id="AK15tPerk:WorkfromAnywhere-SoundsInterestingtoYou?">Sounds Interesting to You?</h2><p>Working from abroad is just one of the many perks we have here at K15t. If working in a team environment like this excites you, let us know!</p><p></p><div class="container bg-greens-g400 k15t-heading-top-line-n700 conf-macro output-block" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-block">
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</div>Even before the pandemic happened, remote work has always been important to K15t, and a natural benefit for all colleagues. But what if we told you, t2023-01-11T23:00:00Z