Stronger, Faster, Measurable AI Outcomes

Verint Open Platform helps your contact center lower costs and elevate CX with AI-powered bots that automate CX workflows — delivering strong and measurable ROI in weeks, not months.

Learn More About Verint Open Platform

AI Business Outcomes from Verint Customers

Lower costs
- $10M Saved
  A bank contained 10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.
- $79M Benefit
  A telco reduced average call duration by 30 seconds while boosting sales with Coaching Bot.
Increase revenue
- 10% Increased Sales
  A UK based telco increased cross-sell rates by 10% by providing real-time coaching to agents.
- $3M More in Sales
  A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.
Elevate CX
- 1.5x NPS Increase
  A Brazilian telecom used speech analytics to help customers select the best services for their needs.
- +39 NPS
  A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot.

Recognized as best-in-class by your peers

Tired of failed AI experiments?

Verint helps you deliver AI outcomes now to solve your most pressing CX Automation challenges in the contact center and beyond. Stop trying and failing at AI lab experiments. Start now, see measurable outcomes quickly, and scale.

Explore our Open Platform

Verint provides a cloud-native open platform to increase CX Automation and deliver AI business outcomes, now.

Verint Enterprise Ecosystem

Workforce Engagement
The right employees, the right place, the right time
Quality Automation
Automatically evaluate up to 100% of interactions
Copilots
Double agent capacity by automating manual tasks
Knowledge Automation
A consistent, accurate source of truth for humans and bots
CX Analytics
Turn CX data into insights in minutes
Conversational and Agentic AI
Automation across all CX use cases and channels

Verint customers see AI Business Outcomes, Now

Volaris: 85% containment rate

Verint Intelligent Virtual Assistant (IVA) contains 85% of customer interactions, enabling the contact center to handle 3x the number of interactions with the same number of agents. IVA helps Volaris increase agent capacity while simultaneously elevating CX and boosting revenue.

Utilita: Saves 35 seconds

Verint Wrap Up Bot, one of the Verint Agent Copilot Bots, helps Utilita increase agent capacity. The Wrap Up Bot cuts 35 seconds from every call by automating the creation of call summaries.

Fiserv: Bot increased quality monitoring coverage without adding headcount

Verint Quality Bot automates the process of performing quality evaluations. With Quality Bot, Fiserv was able to go from evaluating 1% of calls, to 96%. It would have taken 1200 employees to perform these evaluations manually.

Bradesco Seguros: Increased NPS 20 points

This Brazilian insurer uses Verint Speech Analytics to uncover insights from unstructured phone conversations. The insights found from Speech Analytics have helped Bradesco Seguros improve their NPS by 20 points.

Industry recognition

Customer Experience Management (CXM) Buyers Guide
The evolution of customer experience (CX) — and the advancement in AI — is bringing about a shift in how organizations purchase and deploy contact center technology.
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Verint Named Leader for VoC Analytics in Latest Frost Radar Report
Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
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Verint named leader in The IDC MarketScape Report
Get the information you need to choose the right conversational intelligence and analytics partner to elevate CX and deliver AI business outcomes, now™.
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CX automation insights

The State of Customer Experience 2025
Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.
Research Report
Open CCaaS Advantage Report
The Open CCaaS Advantage report explores how companies can do more with less by adopting an open approach to CCaaS solutions.
Research Report
The ROI of CX
Maximize your CX ROI with Verint. Discover strategies to enhance customer experience, reduce costs, and drive measurable returns on CX investments.
Ebook

The State of Customer Experience 2025 Report thumbnail

The State of Customer Experience 2025

Download the only report you’ll need to uncover why CX leaders are thriving — and why other companies are falling behind.

Research Report

The Open CCaaS Advantage ebook thumbnail

Open CCaaS Advantage Report

The Open CCaaS Advantage report explores how companies can do more with less by adopting an open approach to CCaaS solutions.

Research Report

CX ROI: Understanding the Value of Investing in CX

The ROI of CX

Maximize your CX ROI with Verint. Discover strategies to enhance customer experience, reduce costs, and drive measurable returns on CX investments.

Ebook

Reach out to see how you can leverage an open platform with data and AI at the core to increase CX automation and deliver AI Business Outcomes. Now.

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