KPI Library

% of employees acting as a mentor in university/college

Wed, 01 Jul 2009 12:00:00 -0000

Percentage of employees acting as a mentor in university/college.

Lost-workday case rate

Wed, 01 Jul 2009 12:00:00 -0000

The lost-workday case rate is based on the occupational lost-workday injury/illness cases multiplied by 200,000, then divided by the hours worked for the same time period in which the injury occurred.For example, if there was one lost-workday injury/illness case in a quarter and 50,000 hours worked, the the calculation would be:

1×200,000/50,000= 4.0 lost-workday case rate

Water use / net sales

Wed, 01 Jul 2009 12:00:00 -0000

Water use divided by net sales.

Total waste materials disposed / net sales

Wed, 01 Jul 2009 12:00:00 -0000

Total waste materials disposed divided by net sale.

Client survey rating

Tue, 30 Jun 2009 12:00:00 -0000

Averaged score from clients rating their servive experience and level of satisfaction.

Retention Rate

Tue, 30 Jun 2009 12:00:00 -0000

Percentage of clients that leave the firm yearly compared to total number of client relationships.

Revenue/Client

Tue, 30 Jun 2009 12:00:00 -0000

Total firm annual revenue divide by total number of clients. This is an indication of profitability of individual clients.

Recurring audit finding instances

Fri, 26 Jun 2009 12:00:00 -0000

Number of Audit finding repeated during the Year in different branches

Number of Risk Event

Fri, 26 Jun 2009 12:00:00 -0000

Number of actual risk event that has occurred in certain period of time. Could also be expressed in frequency

Risk Trend

Fri, 26 Jun 2009 12:00:00 -0000

Risk Trend could be increasing, decreasing or stable