KPI Library

Passenger satisfaction in terms of traffic volume

Fri, 06 Nov 2009 12:00:00 -0000

to measure performance of a commercial airport based on passenger satisfaction index and volume of traffic handled during the measurment period.

% customer complaints due to quality of services/products

Tue, 03 Nov 2009 12:00:00 -0000

Percentage customer complaints due to quality of services/products.

Property vacancy ratio

Tue, 03 Nov 2009 12:00:00 -0000

Vacant (unassigned) space as percentage of total gross area of property.

Property capacity ratio

Tue, 03 Nov 2009 12:00:00 -0000

Occupied usable area as a percentage of the gross property area.

Total value of consignment stock

Tue, 03 Nov 2009 12:00:00 -0000

Total value stock that is legally owned by one party, but held by another party. It remains the property of the supplier until it is actually used (issued) and the items that are left over can be returned to the legal owner.

Employment brand strength score

Tue, 03 Nov 2009 12:00:00 -0000

An expression of how desirable an organization is as a place to work among potential job seekers.

Average number of absent days in high production season

Tue, 03 Nov 2009 12:00:00 -0000

Average number of absent days per employee in high production season.

Test coverage % of software specifications

Tue, 03 Nov 2009 12:00:00 -0000

Percentage of software specifications that are being covered in quality tests.

Donor registrations as % of population

Tue, 03 Nov 2009 12:00:00 -0000

Donor registrations as a percentage of population.

% coverage of total audit universe

Tue, 03 Nov 2009 12:00:00 -0000

Percentage of coverage of total audit universe.