tag:blogger.com,1999:blog-4658904320533391409Wed, 11 Sep 2024 23:14:20 +0000Knowledge ManagementMicrofinanceNephilaCGAPe-LearningtechnologyConferenceContent ManagementK PRO TechnologiesKMKRIOSKnowledge SharingLessons-learnedMicro-insuranceNABARDPunyashlokeinsurance3i-InfotechA3-processAPQCActivity-based LearningAjit aka HamidAndhra PradeshAsia Insurance ReviewAssuretechCERISECarla O'DellChimeraCollaborationCollaborative intelligenceCustomer ServiceDan ArielyDetlev HollohEquitasGIZGandhi JayanthiGrameen BankGrey's AnatomyGrown Up DigitalIBMIBSICOMF10ICOMFI 2011INAFIIRDAIRISKQUESTKRIOS TechnologiesKYCKalsethKnowledge AssetKnowledge RepositoryKnowledge-ManagementKuruvila JacobLMSLearningLiquid OxygenLouis GerstnerMCC SchoolMF Bill IndiaMalcolm GladwellMillenium Development GoalsMotor insurancePPIPREMIAPatrick JanePondicherryPondicherry UniversityPredictive AnalysisProcess-improvementProduct presentation; product management; Customer perspective; Demo scriptProgress out of PovertyRBIRaghuRamRockefeller FoundationSarvasiksha AbhyanSarvodayaSocial PerformanceSocial auditStandard CharteredSwadeshiThe MentalistThe School KFIToyotaUSAIDUTVatPlayVijay NicoleWhat the dog sawentrepreneurshipmax-tn.blogspot.comroad safetysense-and-responseA space for me to write my views on Knowledge Management, record my learnings, observations, notes from all over.http://kpro-tech.blogspot.com/noreply@blogger.com (Raghu's blog)Blogger44125tag:blogger.com,1999:blog-4658904320533391409.post-1323750586377981875Mon, 14 Nov 2022 16:39:00 +00002022-11-14T22:09:31.906+05:30 BITS, Pilani recently announced that students and faculty would be allowed to take a year of to go and build their own startups (read the article here).  This seems like a brilliant idea to create greater institute-industry collaboration.  At the same time this is likely to foster innovation too. This also reminded me of my days at 3i Infotech.  PREMIA, the insurance softwarehttp://kpro-tech.blogspot.com/2022/11/innovation-incubation-growth.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-247011424977050946Wed, 02 Nov 2022 09:17:00 +00002022-11-02T14:47:27.991+05:30 The Insurance Regulatory Development Authority (IRDA), keeping pace with advances in technology announced add-on covers to the Motor – Own Damage Policy; The Pay-as-you-Drive and Pay-How-You-Drive are two add-on covers intended to harness technology giving insurers the ability to customize their motor insurance.  Version 1.0 of these add-ons are based merely on declarations made by http://kpro-tech.blogspot.com/2022/11/the-insurance-regulatory.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-6470976214577302571Tue, 08 Dec 2015 17:55:00 +00002015-12-08T23:25:32.154+05:30 "To be, or not to be..." is the opening phrase from Shakespeare's play, Hamlet that has become one of the most widely quoted phrases in the English language.  Ever since the advent of Facebook and other Social Media tools, the one thing that pops up in everybody's mind is "To Like, or Not to Like…”.  It seems to be the simplest way of acknowledging one’s presence on social http://kpro-tech.blogspot.com/2015/12/to-like-or-not-to-like.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-2815875532376962153Mon, 21 Sep 2015 10:14:00 +00002015-09-21T15:46:16.884+05:30Knowledge SharingPatrick JaneThe Mentalist “Long before we stuffed knowledge into graphs and charts, we used older, and in some cases more entertaining ways to remember things.  Grids, Lists and Classification is a nice way of organizing things.  But it is not the way the world works; and it is certainly not the way the brain works.” ~ Patrick Jane in “The Mentalist” Predictive Analytics and Big Data are the buzz words makinghttp://kpro-tech.blogspot.com/2015/09/and-now-mentalist-shares-his-wisdom.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-6837444233990741961Wed, 16 Sep 2015 18:44:00 +00002015-09-17T00:14:07.265+05:30CollaborationGrey's AnatomyKnowledge RepositoryKnowledge Sharing “Dr. Richard, today’s lecture day…and I have one open spot”. I had been idly surfing channels on a lazy Sunday afternoon, when for no particular reason I paused to see what this all about.  It was a scene from the American medical drama television series Grey’s Anatomy stopped me in my tracks.  It seemed like it was right out of some Knowledge Management lecture, that I was temptedhttp://kpro-tech.blogspot.com/2015/09/knowledge-sharing-lessons-from-greys.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-1936689486566961042Thu, 13 Nov 2014 09:40:00 +00002015-09-17T00:17:59.278+05:30 The river, as it meanders through the plains gathers momentum, and then falls from great heights crashing down on the rocks below creating a misty spray; this process effectively transforms a small part of the gushing river to its almost elemental state of water droplets. They soon gather themselves and continue their journey downstream. Observing this phenomenon at Hogenakkal, I was reminded http://kpro-tech.blogspot.com/2014/11/smoke-on-water.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-8380803169882797311Sun, 17 Aug 2014 16:31:00 +00002014-08-17T22:01:57.887+05:30 "Salesforce CEO admits 'social enterprise' pitch didn't work. Apparently no one knew what 'social enterprise' meant – not even the guys who coined the term." (http://www.zdnet.com/salesforce-ceo-admits-social-enterprise-pitch-didnt-work-7000023336/)This article by Rachel King for Between the Lines caught my attention for its validation of a fundamental premise – that the much-hyped term http://kpro-tech.blogspot.com/2014/08/its-knowledge-about-customer-stupid.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-4061385564859325694Mon, 07 Jul 2014 06:45:00 +00002014-07-07T12:15:42.472+05:30This post has been stuck for a while in the space between the keyboard and the fingers…more out of inertial than anything else.How can a learning organization ensure that its organization learning methodologies are being put to good use? In an organization that is steadily climbing up the knowledge maturity curve, chances are that they will have a very structured knowledge repository and http://kpro-tech.blogspot.com/2014/07/making-organizational-learning-stick.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-587943866769594289Sat, 28 Jun 2014 11:38:00 +00002014-06-28T17:10:26.751+05:30 "A Camel is a horse designed by a committee" – so goes the old saying. However, Gen Y believes differently; with online communities becoming a powerful way of sourcing information, collaboration and co-creation is becoming the preferred way of working. In 2005, the word "Crowdsourcing" was coined – a portmanteau word originating from "Crowd" and "Outsourcing". "Crowdsourcing is the process http://kpro-tech.blogspot.com/2014/06/camel-or-horse-wisdom-of-crowds.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-2235129620641411692Mon, 23 Jun 2014 16:28:00 +00002014-06-23T21:58:19.262+05:30A Community is defined as a social or other group sharing common characteristics or interests, and perceived or perceiving itself as distinct in some respect from the larger society within which it exists. In the organizational context, a Community of Practice (CoP) is a group sharing common interests or profession in a particular domain. The community evolves through the sharing of knowledge http://kpro-tech.blogspot.com/2014/06/managing-knowledge-through-communities.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-4969292430248545696Thu, 19 Jun 2014 17:23:00 +00002014-06-19T22:53:43.168+05:30"Peter Brand: Billy, this is Chad Bradford. He's a relief pitcher. He is one of the most undervalued players in baseball. His defect is that he throws funny. Nobody in the big leagues cares about him because he looks funny. This guy could be not just the best pitcher in our bullpen, but one of the most effective relief pitchers in all of baseball."~From the movie "Moneyball" (2011)I was reminded http://kpro-tech.blogspot.com/2014/06/meaningful-measures-for-managing.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-35713034771060430Tue, 17 Jun 2014 08:30:00 +00002014-06-17T14:04:09.235+05:30 "Benioff explained on Monday's call that Salesforce reps took the social enterprise mantra to customers, but "couldn't find the buyers," suggesting even Salesforce.com didn't exactly understand what it meant." After all the hype during the launch of the "Social Enterprise" in 2011, it was time for a new mantra "The Internet of customers". And as we hop from one jargon to another, customers http://kpro-tech.blogspot.com/2014/06/making-sense-of-everyday-chatter.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-1159652944140605806Sat, 07 Jun 2014 17:13:00 +00002014-06-07T22:43:07.795+05:30Social Learning theory postulates that learning is a cognitive process that takes place in the social context and can occur purely through observation or direct instruction, even in the absence of motor reproduction or direct reinforcement (http://en.wikipedia.org/wiki/Social_learning_theory). Albert Bandura is credited with making significant contribution to this theory which integrated http://kpro-tech.blogspot.com/2014/06/social-learning-bandura-and-beyond.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-5114732279342948445Wed, 14 May 2014 11:15:00 +00002014-05-14T16:45:50.636+05:30"There are many words and definitions I have never lost. But some I am only just beginning to truly understand"~Mary E PearsonHow often have we used words fully comprehending the context in which we are using it, yet when asked the meaning of the word we would be stumped to give an accurate definition? Knowledge is apparently one such word; and when that becomes "Knowledge Management" you couldhttp://kpro-tech.blogspot.com/2014/05/knowledge-management-defies-definition.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-6035707848333700388Fri, 09 May 2014 06:29:00 +00002014-05-10T11:44:30.953+05:30 “Knowledge is as old as the rocks and as changing as the sea, enmeshed inextricably in its ways. And you want a clear definition of Knowledge Management? You must be daft!”                                                                http://kpro-tech.blogspot.com/2014/05/knowledge-management-hydra-headed-jargon.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-4834993059427148319Thu, 01 May 2014 18:28:00 +00002014-05-01T23:58:39.439+05:30 “Have you ever felt like you were a little bit different? Like you had something unique to offer the world, if you could just get people to see it. Then you know exactly how it felt to be me.”  ~ Flint Lockwood (from the film: Cloudy with a chance of meatballs) Knowledge Management has come to mean different things to different people.  Starting with a document management system http://kpro-tech.blogspot.com/2014/05/cloudy-with-chance-of-knowledge-nuggets.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-8490701227383021066Wed, 16 Apr 2014 00:30:00 +00002014-04-16T06:00:01.975+05:30Knowledge ManagementLessons-learnedNephila In a recent post I had mentioned how lessons learned would become visibly useful when it became possible to substantiate the impact of lessons learned.  Where knowledge is closely integrated to business operations, it becomes easier to track the use of such knowledge and the impact it has had on the business – either in terms of improvement in business performance measures, a positive http://kpro-tech.blogspot.com/2014/04/learning-from-lessons-learned.htmlnoreply@blogger.com (Raghu's blog)0Tamil Nadu, India13.068776734357694 80.27709960937512.573755734357695 79.631652609375 13.563797734357694 80.922546609375tag:blogger.com,1999:blog-4658904320533391409.post-2366495743064816982Tue, 01 Apr 2014 12:51:00 +00002014-04-01T18:21:34.092+05:30A3-processKnowledge-ManagementLessons-learnedNephilaProcess-improvementToyota Acronyms and jargon have a wonderful way of locomotion - especially around my being.  They manage to enter the ear and leave through the mouth, silently, stealthily without a trace.  And as I continue to struggle with AAR, LLR, RCA and the like, I came across yet another term - A3.  Fortunately, this time around it was not an acronym, but just a hook to hang a process on.  http://kpro-tech.blogspot.com/2014/04/putting-lessons-learned-into-action.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-4119718126669662830Sat, 10 Aug 2013 10:50:00 +00002013-08-10T16:20:58.988+05:30Collaborative intelligenceKMMalcolm GladwellNephilaWhat the dog saw “In a post-Cold War era of ‘openly available’ information what you need are observers with the language ability, with understanding of the religions, cultures of the countries they are observing. Inman thought we needed fewer spies and more ‘slightly batty’ geniuses” – From “What the dog saw” As we observe organizations from the perspective of Knowledge Management maturity, the ones lower http://kpro-tech.blogspot.com/2013/08/making-sense-of-chatter-knowledge.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-2450531174107796412Sun, 04 Aug 2013 14:14:00 +00002013-08-04T19:44:18.193+05:30“There is another lesson in that household scene though.  Small children tend to be neophobic: once they hit two or three, they shrink from new tastes.  They would, when confronted with something strange on the plate – tuna fish, perhaps, or Brussels sprouts – want to alter the food in some way that made the unfamiliar familiar.  And so she turned to ketchup, because, alone among http://kpro-tech.blogspot.com/2013/08/knowledge-management-and-ketchup.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-793827739395412025Sat, 29 Jun 2013 05:10:00 +00002013-06-29T10:40:12.188+05:30ChimeraKnowledge ManagementNephila "Is it a bird? Is it a plane? No! It's Superman!  Like the mythological Chimera, Knowledge Management seems to be made of many different aspects of business.  In turn, people perceive it differently - interpreting it in as many different ways as they perceive it. Knowledge Management may be simply defined as a set of strategies and practices used in an organization to identify, http://kpro-tech.blogspot.com/2013/06/quest-for-km-chimera.htmlnoreply@blogger.com (Raghu's blog)0tag:blogger.com,1999:blog-4658904320533391409.post-5525054267933107487Wed, 12 Sep 2012 02:59:00 +00002012-09-12T11:10:57.442+05:30entrepreneurshipIBMKMKnowledge ManagementKRIOS TechnologiesLouis GerstnerNephilasense-and-response In his book "Who says elephants can't dance?", Louis Gerstner, the CEO of IBM who is credited with its massive turnaround towards the end of the last century, talks about the painful process of re-engineering the organization, as part of the process of the turnaround he effected.Reading that part reminded me of the very similar problems that much smaller organizations face...ones who have grown http://kpro-tech.blogspot.com/2012/09/teaching-elephant-to-dance.htmlnoreply@blogger.com (Raghu's blog)4tag:blogger.com,1999:blog-4658904320533391409.post-5124381734399634781Sun, 02 Oct 2011 12:19:00 +00002011-10-02T17:53:38.890+05:30CGAPGandhi JayanthiKnowledge ManagementMicrofinanceSwadeshi With the Microfinance movement tottering due to an unhealthy combination of greed and lack of political will, Gandhiji’s birthday is a good time to take a pause and look at the mess we have created, and the possible way forward.  Rural India, especially needs a good dose of the Gandhian movement today – at a time when inflation has reached an all-time high, rampant urbanization is http://kpro-tech.blogspot.com/2011/10/microfinance-and-swadeshi-movement.htmlnoreply@blogger.com (Raghu's blog)2tag:blogger.com,1999:blog-4658904320533391409.post-6797472925220808324Mon, 26 Sep 2011 03:45:00 +00002011-09-27T15:21:41.343+05:30APQCCarla O'DellKalsethKnowledge AssetKnowledge ManagementKQUESTKRIOS Many years ago, when my father was explaining economics to my brother, he used a very interesting analogy, which continues to stick to the mind – “Money is round…so it can roll; money is also flat, so it can be stacked”!  He was explaining the importance of the need for money to flow through the system, while retaining the need to save and keep sufficient reserves.    http://kpro-tech.blogspot.com/2011/09/knowledge-asset-perspective.htmlnoreply@blogger.com (Raghu's blog)4tag:blogger.com,1999:blog-4658904320533391409.post-5283290912186052437Sun, 18 Sep 2011 09:42:00 +00002011-09-18T15:22:51.524+05:30Ajit aka HamidCustomer ServiceDan ArielyKnowledge ManagementKRIOSKYCLiquid Oxygenmax-tn.blogspot.comPredictive AnalysisRBIStandard Chartered Sona, the Customer Service Representative wore an appropriately contrite expression on her face as she helped me fill out the Account Closure form.  Her name was in resonance with my amused reflection of the state of affairs I found myself in - an old Ajit (Hindi villain) joke - "Usko liquid oxygen mein duba dho, taaki liquid usay jeene nahin dega, aur oxygen usay marne nahin dega" (Drown http://kpro-tech.blogspot.com/2011/09/customer-retention-rationally.htmlnoreply@blogger.com (Raghu's blog)3