Kuppinger Cole + Partner

Tim Cole: Integralis set to become the security arm of NTT

Wed, 01 Jul 2009 10:04:36 +0200

In Kuppinger Cole + Partner

By acquiring the Munich-based IT security specialist Integralis AG, the Japanese telco giant NTT (Nippon Telephone & Telegraph) plans to become a major player in the world-wide market for managed security and identity management solutions. Integralis (511 employees, 167 million Turnover) will be integrated as a separate division within NTTs Communications subsidiary (13,000 employees, 10 billion turnover).
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New design

Tue, 30 Jun 2009 22:26:03 +0200

In European Identity Conference Blog

We would like to present a “design refresh” of our web sites: www.kuppingercole.com, blogs.kuppingercole.com, and www.id-conf.com.

We hope that a common header style will increase recognition and ease navigation between the sites.

You are welcome to visit anytime, there is always something new waiting for you

Stronger and simpler authentication

Tue, 30 Jun 2009 15:58:38 +0200

In Martin Kuppinger

I’ve seen many approaches for strong authentication – most of them are either too expensive, too complicated, or they aren’t really appealing. The latter is true for approaches like “passfaces” have to pick one or some known faces from different pictures. Many approaches are complicated to deliver. And many of the token-based approaches are complex from a logistics perspective and are expensive. However, many of these approaches and especially combinations of for example hardware tokens and soft-tokens will work for many use cases.

But there are other approaches which are interesting as well. One which looks pretty interesting is GrIDsure, provided by an UK vendor and implemented by several OEMs right now. The idea is to provide a grid of numbers and to define a pattern within this grid per user. One user might decide on picking the numbers in the corners, clockwise. The next one might pick numbers from the second line from the right to the left. Even a relatively small grid allows for many different combinations. And due to the fact that the numbers within the grid change every time, there is a very high number of changing PINs which then can be entered. The concept is easy to understand, doesn’t require additional hardware and works with any type of device with a display.

Despite being really reluctant when a new vendor appears and likes to tell me that he has found the solution for strong authentication, the conversation with GrIDsure was definitely interesting. At least interesting enough to cover it in my blog and to do further research on that solution.

The flowering of the identity store

Sat, 27 Jun 2009 09:22:34 +0200

In Tim Cole

The Personal Data Eco-System (diagram by Iain Henderson and Drummond Reed)

Another reason I really love Twitter: It takes you places you might never have found on your own. Take a recent post by xmlgrrl, a.k.a. Eve Maler of Sun Microsystems, a terse pointer to a posting by Iain Henderson of Mydex on rightsideup.net entitled “The Personal Data Eco-System” which provides by far the best theoretical overview that I, at least, have seen on the true nature and function of personal data.

The text is an abstract of a session Ian and his pal Drummond Reed of Concordance, who is also a trustee of identitycommons, held at a recent West Coast VRM Workshop and which is also intended as an introduction to the Kantara workgroup where they hope to explore these scenarios more deeply. The focus of the piece is on what Iain and Drummond describe as “Personal Data Stores”, a slightly confusing term for a kind of data warehouse in which to store all the personal data available about me (or you) so that it can be used for anything from paying a credit card bill to scheduling a doctor’s appointment or even planning a home move.

But where it gets really exciting is when the two start to discuss what kind of data there is about me (or you) , what the relationship is between the different kinds of data and how they interact. Basically, they divide all personal data into five categories:

My Data (information about me that I, and only I, own and control)
Your Data (information about me that someone else – e.g. an organization or the government – owns and controls)
Our Data (information about me that is accessible to both me and them, e.g. buyer and seller)
Their Data (information about me that is owned and sold by third parties such as a credit card company)
Everybody’s Data (information about me that is in the public domain, e.g. my postal address or an electoral roll)

Iain and Reed have created the absolutely fascinating flower-like Venn diagram pictured above explaining how and where these separate sorts of data intersect to create what they describe as a “Basic Identifier Set” in the middle. This for them is the “core personal identity data and they believe it will enable a working “personal identity eco-system” for providing services and ensuring transactions sometime in the future, with the individual functioning as the “un-knowing point of integration” of data about themselves.

They describe in detail the various dynamic flows of data between the different categories, such as from My Data to Your Data where individuals provide information about themselves under certain conditions (think the “tick boxes” on web forms indicating whether I want to receive your newsletter if I buy your product) or from Your Data to Their Data as an organization shares information about me with another organization, something which can happen legally (as in identity federation) or illegally (then it’s called identity theft).

I find the Henderson/Reed Diagram an extremely illuminating intellectual achievement since it illustrates the huge complexity involved in addressing issues of identity, both digital and analog. I’m not so sure whether I agree with Iain’s conclusion and forecast that over time (”in 10 years”) some 80% of customer management processes will be driven from a “My Data” perspective. He argues that the rush for user-generated content, as well as economic reasons, will cause organizations to move to a user-controlled model of identity management.

Well, I’ve been around long enough to know you can multiply a given prognosis involving a ten-year timeframe by a factor of between two and ten and still wind up way out in left field. But I do think they are right in assuming that there is a business case for moving towards user-controlled identity. Whether it will be, as they suggest, that allowing a vendor to mine my Personal Data Store for my consumer habits, and especially my buying intentions, will be incentive enough, or whether the prevalent model will be a simple upfront deal – give me your personal information and I will give you a rebate or cash in hand – I don’t know, but until we find out it might be a good idea to contenplate the wonderfully symmetric flower petals of the identity eco-system diagram and ponder it’s implications.

Martin Kuppinger: Saving with security

Fri, 26 Jun 2009 09:16:46 +0200

In Kuppinger Cole + Partner

This is true in many areas. Single solutions popularly labeled and sold under the name Data Leakage Protection/Prevention are mostly just conscience salvers. They may deal with a certain concern, but dont solve the overall security problem. In fact most of them leave gaping holes. Most of the issues addressed by DLP products can be resolved through group policy rules in Windows. Central management through true Endpoint Security/Protection solutions are by far the best way to handle your...
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Get the Big Picture - Managing Access beyond SAP for Cross-Enterprise Identity Governance

Thu, 25 Jun 2009 00:00:00 +0200

In Kuppinger Cole Podcasts

Kuppinger Cole Webinar recording
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Pricing models for the cloud

Wed, 24 Jun 2009 18:48:24 +0200

In Martin Kuppinger

Even while I don’t share his understanding of the term “private cloud” (I don’t believe in that term) , I like what Chuck Hollis of EMC has blogged about “Monetizing the cloud“. There are so many open questions around the valid business models for as well cloud providers as consumers for cloud services. And everyone will have to learn a lot – and learning from others might help to avoid mistakes.

By the way I also wouldn’t limit the cloud discussion to “providing infrastructure” – it goes well beyond that and covers virtually any type of IT service.

There will room to discuss thinks like the correct terminology around the cloud as well as valid business models at Cloud 09, to be held 2nd to 4th of December in Munich – the cloud counterpart to our European Identity Conference.

Why is IBM TIM 5.1 just a minor release?

Wed, 24 Jun 2009 11:23:52 +0200

In Martin Kuppinger

IBM yesterday has announced its Tivoli Identity Manager 5.1. If you read the list of new features you might end up with the same question like me: Why is it only version 5.1, e.g. a minor (.1) release instead of TIM 6? Amongst the new features are fundamental things like Role Management, SoD support, attestation and, last not least, support for some Privileged Account Management (or Privileged Identity Management, the term IBM is using). With other words: IBM has significantly expanded the feature set of its product, mainly adding a lot of IAM-GRC features to what TIM delivers. Given that they have some other interesting solutions in the GRC space, especially for analytics and dashboards, IBM definitely improves its positioning in that emerging market segment.

So the GRC stuff is one of the new areas in TIM 5.1. That’s nice, but we have seen that before. Many vendors have either added such features to their products or have released separate GRC platforms – with advantages and disadvantages in both approaches. IBM in fact has tied in that area.

Much more interesting is the addition of PIM capabilities to a provisioning solution. Even while not every aspect of PIM will be solved by what TIM 5.1 delivers, that fulfills my expectations of PIM becoming more and more part of provisioning tools – which is just logical, given that it is about managing accounts. IBM is the first vendor in the market who delivers an integration in that area. Novell might become a close follower given that they have recently acquired a PIM vendor.

With these additions, IBM would have gould reasons to name the release of TIM as version 6.0 instead of 5.1. But understanding the reasons for version numbers is definitely amongst the hardest things in IT.

However, IBM shows that they are intensively acting to improve their positioning in the IAM and GRC market space. Being one of the first big companies which had entered that market, there hasn’t been that much evolution for some time. But now IBM is definitely back and moving forward significantly, acting as a strong competitor for the other players in the market. And once they deliver on full GRC solutions, beyond IAM-GRC and access controls (and IBM is amongst the ones who might deliver on that given their strengths in areas like SIEM, ITSM, and others…) IBM might even further improve its positioning.

22.07.2009: Externalizing Identity into the Cloud

Fri, 19 Jun 2009 11:11:32 +0200

In Kuppinger Cole + Partner

Externalizing Identities from applications into a service oriented layer within the enterprise IT architecture has been discussed a lot within the last years, mainly in the light of reducing application development costs and to devolve all those identity silos captured in enterprise applications. With cloud computing and *aaS picking up momentum, the externalization of identity management into such a service layer finally seems to be rewarded with enough attention to move far up on many CIO´s...
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Parallels wants to bring SaaS to the masses

Thu, 18 Jun 2009 13:05:38 +0200

In Tim Cole

Just got back from my favorite neighborhood watering hole in Munich, the Cafe Wienerplatz, where I met with Soeren von Varchmin, who recently moved in next door after spending a few years in Seattle.

Soeren is VP SaaS at Parallels, a company that describes itself as “worldwide leader in virtualization and automation software that optimizes computing for consumers, businesses and providers”. His job is to bring together Internet Providers and Services Providers (ISVs) by providing a common plattform to provision, manage and integrate applications and services over the Internet. His vision is to create a large-scale cloud computing ecosystem where software vendors and cloud operators together deliver a wide variety of services to businesses and consumers.

To achieve this goal, Parallels has written what they call the “Application Packaging Standard” (APS) which they describe as a new application packaging format designed to help implement a Software-as-a-Service (SaaS) business model. I guess you could call is “SaaS 2.0″ (or maybe “ASP x.0″), because it enables almost all industry hosting providers – Parallels’ traditional customer base – to team up with almost any application provider to offer their apps as a rental web service.

Once packaged in the APS format – basically just an XML feed – by a software vendor, an application can be easily “plugged” into an infrastructure of any hosting provider that implemented the standard “socket” for the APS applications.

Soeren thinks this is a real win-win situation, since it gives hosting providers a new, higher-value business model while providing a new distribution channel for ISVs. Parallels is touting their standard as an open plattform, and rumor has it that they will be founding a non-profit organization to push the specification in the public domain., so check out their website at www.apsstandard.org for updates.

The reason I was interested in APS is that it contains full-fledged IdM capabilities, from Single Sign-on through provisioning, payment & billing, and since recently even license management, too. Since everybody is heading for the Cloud these days, I thought it would be intersting to know if APS might be a quick fix to the IdM problem in web-based applications. Soeren seems to think so. And technically, he may be right. But of course, to make ASP a “real” standard he’ll have to generate a lot more interest in the IdM community.

Right now, Parallels is big in the provider and hosting market. Their boast is that, out of about 200 million domains in the world, between 30 and 40 million are powered by their software. Or putting it another way, just aboiut every major Internet Provider in the business is a customer of theirs. But simple hosting and plumbing isn’t all that sexy anymore, and big cloud operators like Amazon, Google, 1&1 or Strato are on the lookout for extra sources of income. By hitching them up with ISVs and SaaS vendors like Salesforce et al. they could conceivably tap into some pretty substantial new revenue streams, especially SMEs who find it appealing to rent IT infrastructure and applications instead of buying.

I asked Soeren if APS could also work as a platform for providing identity as a service, and he liked the idea. After all, if the platform can handle SSO and payment in a safe and scalable fashion, why not use it as a kind of universal identity provider for the Cloud instead of building IdM capability directly into the app?

On the other hand, Parallels still has its work cut out for it convincing the thousands and thousands of ISVs out there to plug their existing solutions – whether already SaaS-enabled or legacy – into APS.

Yeah, it makes sense businesswise, but anyone who has every tried to push a standard knows just how innovation-resistant people in the IT industry can be. But with Soeren living right around the corner now, I’ll be able to check back every time we run across each other at Cafe Wienerplatz, so stay tuned.

It’s not about the cloud – it’s about Cloud IT

Thu, 18 Jun 2009 08:10:26 +0200

In Martin Kuppinger

The biggest problem around cloud computing is the lack of a valid and well accepted definition. Definitions like “scalable services delivered via the internet” fail for example when thinking about “private clouds” which aren’t used via the internet (but at least based on using the same standards). And, by the way, not every cloud service will have to be highly scalable – there will be more and more very specialized services where functionality is key, not a massive scalability.

But the more you dive into the topic of cloud computing it becomes obvious that this cloudy thing of “cloud” (usually associated with the Internet and things which are provided there) isn’t the key thing. The key to success is that companies understand the value of Cloud IT.

What does this mean? Cloud IT stands for consequently using cloud principles in IT – and in every part of IT, not only for consuming some external services. That includes

well defined services (SLAs!!!)
a consistent service management across all services, regardless of where they are running (and, based on that, consistent approaches to cloud governance)
applications which are agnostic of where they are run or which hardware resources are available – there have to be parameters which might limit the ability to run applications everywhere and the application has to accept the currently available hardware resources but as well should understand that these resources can change dynamically

Defining everything in IT as services in a consistent manner is a fundamental change and the foundation for a flexible use of cloud services. Once you have made that move you can decide (based on parameters of a service) which service provider (internal or external) you will use. Thus, the first step is making your IT “cloud-ready”, e.g. moving towards a Cloud IT. Without that, using cloud services will always be sort of tactical and not strategic.

Messbare Vorteile für Sicherheit und Kosten durch Single Sign-On mit starker Authentifizierung

Wed, 17 Jun 2009 00:00:00 +0200

In Kuppinger Cole Podcasts

Kuppinger Cole Webinar recording
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Hooray, LDAPcon 2009 is coming up!

Tue, 16 Jun 2009 20:47:41 +0200

In Felix Gaehtgens

I was delighted when I saw that LDAPcon is happening again this year. I went to the first event in Cologne, Germany 2007, and was very impressed. When you have the “creme de la creme” from the LDAP community talking about their favourite topic, you’re guaranteed an interesting and exhiliarating time – assuming that LDAP and directories are your thing.

I still remember last time how Howard Chu gave us a musical demonstration of how a well-performing directory should perform – on the violin! I don’t think anybody forgot that. We also got a very good overview of the different open source projects around directories, and about how to make good use of some of the LDAP extensions.

This time, we’ll also have two action-packed days, and the call for papers is open. I encourage everybody to share their best practises, vision and thought and make this an unforgettable event as well. I’ll be submitting for sure

LDAPcon takes place in Portland and starts on September 20, a day before LinuxCon. The second day will be shared with LinuxCon, it seems. Might as well stay for LinuxCon as well! This is a good event not just for directory vendors and project maintainers, but especially also for those who deploy and run LDAP directories in challenging environments, and those who develop software that talks to LDAP servers. Kudos to the Symas guys for helping organise it (and they are just helping to organise it – it’s not at all an OpenLDAP conference, if that what you’re thinking). I’m definitely looking forward to it!

BTW I just saw that Ludo wrote about it as well, and even posted some photos from the 2007 event.

UnboundID launches frontal attack on Sun – good idea??

Thu, 11 Jun 2009 16:59:11 +0200

In Felix Gaehtgens

I recently received a press release from UnboundID announcing the availability of a new “synchronization server”. This software keeps two LDAP servers in sync (as the name suggests) – bidirectionally. In theory very useful, and it’s free too. But there’s a small trick: the synchronization server supports both Sun’s DSEE (Directory Server Enterprise Edition) and the new Unbound ID Directory Server. In the release, Unbound ID makes no secret of what this software should be used for: to migrate away from Sun’s directory toward Unbound ID’s competing solution.

UnboundID is a start-up based out of Austin, TX. It was founded by several ex-Sun employees, including Neil Wilson, author of the “slamd” load generation engine, and formerly one of the key people behind Sun’s OpenDS. I have already raved about their new LDAP SDK for Java, in my opinion the finest and most complete LDAP development kit for any language ever written.

The company is going after the very lucrative Telco and large service provider market, and launched a frontal attack on Sun Microsystems, who is the market leader in that space. UnboundID is offering a 30-40% reduction in yearly maintenance costs if customers switch from DSEE to their solution. Of course there is the usual fine print, and this offer is limited to medium-sized directories with less than two million entries. Why should Sun customers switch from DSEE to UnboundID Directory? According to UnboundID, their server is faster, has less footprint and is supported on a wider platform range.

It is not really obvious to me however why Telcos and large service providers would want to switch. For one, DSEE has been the de-facto market leader for massive-scale directory services, and customer satisfaction is high (not just if you believe the marketing – I’ve personally heard the same from Telcos using the product). A directory server running in a Telco is an absolutely super-critical component, and ripping it out and replacing it is akin to heart surgery. DSEE is very mature after having been around for many years and the kinks have been ironed out in many very large deployments a long time ago already (in fact, I was in one of those deployments in 2002 – that was fun). UnboundID would obviously need to make a very good case and give organisations a high level of assurance for them to switch over. The Telco sector is much more innovative than others, and tends to be on the bleeding edge of technology – but even so, there is a reluctance to switch from a very mature product that “just works” to a brand-new product.

That’s why UnboundID offers the “synchronization server” in order to try to entice organisations to run both directory servers next to each other for a longer period – to evaluate and eventually become comfortable enough with the UnboundID server to make the switch. It seems that the “synchronization server” has been written specifically for this purpose.

Which, personally speaking, I think is a bit of a pity, but hopefully UnboundID will realise the immense value that this synchronisation server could have once they’ve gotten over their frontal attack on Sun. A generic synchronization server that would keep multiple directories from multiple vendors synchronised is a fantastic value proposition, and I’m sure many organisations would jump at it. Especially when it comes from such brilliant minds like Neil Wilson’s who is known for his awesome LDAP stuff.

25.06.2009: Get the Big Picture Managing Access beyond SAP for Cross-Enterprise Identity Governance

Tue, 02 Jun 2009 09:52:12 +0200

In Kuppinger Cole + Partner

In this free webinar, youll learn how an integrated identity governance approach can more effectively improve your risk posture with enterprise-wide policy enforcement, access certifications and role management across all relevant systems. By having a single view into user access rights, you will greatly improve your visibility into risky or non-compliant areas and automate your processes for managing these risks.
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Product Report: Siemens DirX Access

Tue, 26 May 2009 00:00:00 +0200

In Kuppinger Cole + Partner

Siemens managed to enter the web access management and identity federation market successfully by buying in and then significantly developing technology. Siemens DirX Access’ version 8.1 is a technically accomplished solution with a flexible and modular architecture concept. Siemens DirX Access 8.1 covers all standard requirements for solutions in this segment and in addition offers even more features for web services security and application integration options - especially for...
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Vendor Report: Siemens

Tue, 26 May 2009 00:00:00 +0200

In Kuppinger Cole + Partner

Siemens is one of the largest companies in the world. Siemens IT Solutions and Services (SIS), responsible for IT-products and services, is one of the different segments [Siemens refers to these as “sectors”] of the company group. The established IAM and GRC products from Siemens are also allocated to this segment.

Biometric solutions, smartcards, card management and public key infrastructures are part of the product range for IT security, in addition to IAM core...
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Interview with Fulup Ar Foll, Sun Microsystems

Tue, 19 May 2009 00:00:00 +0200

In Kuppinger Cole Podcasts

Tim Cole interviews Fulup Ar Foll at the European Identity Conference 2009
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EIC Impressions

Tue, 19 May 2009 00:00:00 +0200

In Kuppinger Cole Podcasts

A few short interviews from the European Identity Conference 2009
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Interview with Marina Walser, Novell

Tue, 19 May 2009 00:00:00 +0200

In Kuppinger Cole Podcasts

Tim Cole interviews Marina Walser at the European Identity Conference 2009
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Interview with Kim Cameron, Microsoft

Tue, 19 May 2009 00:00:00 +0200

In Kuppinger Cole Podcasts

Tim Cole interviews Kim Cameron at the European Identity Conference 2009
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EIC impressions

Mon, 18 May 2009 23:17:18 +0200

In European Identity Conference Blog

A few more short interviews from the conference

Interview with Kim Cameron

Mon, 18 May 2009 17:34:55 +0200

In European Identity Conference Blog

Interview with Kim Cameron, Microsoft

The Lost Chapters of EIC

Sun, 17 May 2009 05:43:02 +0200

In European Identity Conference Blog

Today we’ve been finally able to get our hands on a tape we almost believed to be lost forever. But thanks to our video technicians we can now present you a few more interviews from the EIC 2009.

Interview with Marina Walser, Novell EMEA

Interview with Fulup Ar Foll, Sun Microsystems (yes, another one!)

Stay tuned for more.

Martin Kuppinger: Trends and Threats in Desktop Virtualization

Fri, 15 May 2009 09:31:18 +0200

In Kuppinger Cole + Partner

Desktop virtualization is clearly a hot topic in IT, but a closer look reveals that some elements are still missing and that in many use cases problems would be better addressed using classic technologies such as Client Lifecycle Management and terminal services.
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What defines the cloud?

Fri, 15 May 2009 06:42:05 +0200

In Martin Kuppinger

There are plenty of definitions of the “cloud”. Most of them include aspects like services which are provided via the internet and which are highly scalable. But the discussion about terms like a “private cloud” proves that this is a somewhat insufficient definition. Depending on the definition of a “private cloud”, these services might be delivered via a private network.

The insufficiency becomes obvious as well with respect to some of the aspects of the cloud. There are so many different types of cloud services that there are for sure some which, for example, are so specific that they don’t need to be highly scalable – for example cloud applications which are devoted to a specific target audience with only few members like for example airlines or rail operators. There the scalability is automatically limited and not somewhat infinite, like often is assumed as a requirement for cloud services. And there will be many services devoted to much smaller groups (with respect to the size and number of members).

From my perspective, the essence of cloud computing are the services. Services are defined on various levels, from pure computing power up to very specific applications. These services are provided by someone. They have to be well-defined so that they can be provided by different providers and the switch to another provider is supported. This definition goes well beyond today’s definitions in IT Service Management. It has, for example, to be defined, where (geographically) a service can be hosted – due to legal reasons.

Given that a well-defined service which can be run virtually anywhere is the core of cloud computing, it becomse obvious that terms like “private cloud” are just marketing fuzz. In fact there will be only one cloud with different operators, from internal data centers to external cloud providers. And by the way: Where should be the borderline between “private” and “public”? The (diminishing) perimeter of an organization? The fact that a partition of a data center in the cloud is used? A physical machine or a virtual machine? Actually it isn’t possible to define that in a valid way.

The real value of cloud computing is that services can be consumed from different providers and that providers can be changed – sometimes pretty easy, sometimes with a little more efforts. That might be an internal or external provider, but you shouldn’t care about in case that the requirements are fulfilled (which could as well mean that it is mandatory to provide a service internally).

There are many open points around cloud services and the related standards today. In case that we have defined that a specific service consumed in the EU has to be hosted in the EU – how do we avoid that the data is sent from Paris to Berlin via New York which might happen in practice? Obviously, a lot of work has to be done around standards, around service descriptions, around management tools at any level. But despite the shortcomings we observe today, the cloud will become reality and IT will be run and managed differently from today. There are far too many advantages in cloud computing.

We will discuss many of the topics around Cloud Computing, the opportunities, business drivers, standards, service management and so on at Cloud 09 in Munich in November 2009. Take part in these discussions!

Keynote by Kim Cameron, Microsoft

Fri, 15 May 2009 02:10:47 +0200

In European Identity Conference Blog

The Road to Claims: From Vision to Reality
Kim Cameron, Microsoft

Keynote by Marina Walser, Novell

Thu, 14 May 2009 19:30:25 +0200

In European Identity Conference Blog

SAP-GRC-IdM – What is the Problem?
Marina Walser, Novell EMEA

Keynote by John Aisien, Oracle

Wed, 13 May 2009 21:53:08 +0200

In European Identity Conference Blog

Enterprise IT-enabled Cost Avoidance & Reduction: The Role of Identity & Access Management
John Aisien, Oracle Corporation

Keynote by Eve Maler, Sun Microsystems

Wed, 13 May 2009 16:02:47 +0200

In European Identity Conference Blog

We’re planning to upload selected EIC 2009 keynotes to YouTube and here is the first one.

The Care and Feeding of Online Relationships
Eve Maler, Sun Microsystems

EIC 2009 presentations and keynotes

Tue, 12 May 2009 16:08:46 +0200

In European Identity Conference Blog

Just like last year, registered participants of the EIC 2009 have access to all presentations and keynote videos in the special area of Kuppinger Cole web site.

We have sent a personal direct link to that area in an e-mail to every participant, so please check your inbox!

If you haven’t received such an mail from Kuppinger Cole, it could be that we do not know your address yet. In this case please contact Mr. Levent Kara.

Interview with Dale Olds, Novell