tag:typepad.com,2003:weblog-1231628 2009-02-23T17:08:05-06:00 News, links and services focused on the needs of the passenger TypePad tag:typepad.com,2003:post-63255089 2009-02-23T17:08:05-06:00 2009-02-24T12:45:00-06:00

It is the trip itself that is the most frustrating, aggravating, uncomfortable, and annoying part of almost all travel experiences. Think about your last trip. Fighting the traffic to get to the airport where there will never be enough space to drop off passengers. Standing in a long line where only one of eight stations is open.

Kenneth V. Smith tag:typepad.com,2003:post-49911850 2008-05-15T10:48:57-05:00 2008-05-15T10:48:57-05:00

OAG (Official Airline Guide) has released the shortlist for the 26th OAG Airline Industry Awards. The winners will be announced at the Awards ceremony on Wednesday, 4 June in the opulent art deco setting of The Bloomsbury Ballroom in central London.

Kenneth V. Smith tag:typepad.com,2003:post-49886750 2008-05-14T22:42:11-05:00 2008-05-14T22:42:11-05:00

TripAdvisor, which markets itself as the world's largest travel community, has announced that the launch three of the web's top travel-focused social applications on MySpace, one of the most popular social networks.

Kenneth V. Smith tag:typepad.com,2003:post-49704302 2008-05-11T12:00:19-05:00 2008-05-11T12:00:19-05:00

Carnival.com, the cruise industry's most visited Web site, has undergone an extensive redesign and emerged with a host of new features, including enhanced navigation and layout.

Kenneth V. Smith tag:typepad.com,2003:post-49655032 2008-05-09T20:26:50-05:00 2008-05-09T20:26:50-05:00

Payless saw the need to create a slimmed-down version of its new website for the iPhone and iPod Touch community.

Kenneth V. Smith tag:typepad.com,2003:post-31134148 2007-03-02T22:24:25-06:00 2007-03-02T22:24:25-06:00

This could start well a trend, one that will directly benefit flyers in search of flexibility. CheapFlights.com reports that Alaska Airlines Mileage Plan members can now redeem their miles for one-way passage anywhere Alaska Airlines and partner Horizon Air fly.

Kenneth V. Smith tag:typepad.com,2003:post-31104416 2007-03-02T10:02:14-06:00 2007-03-02T10:02:14-06:00

To pull off this service recovery, Covey said, jetBlue must execute at an operational level and prevent this from happening again. Further, since not even the successful Neeleman can control the weather, he is training his HQ staff to be able to help at the JFK terminal if such a situation arises again.

Kenneth V. Smith tag:typepad.com,2003:post-31101168 2007-03-02T08:51:34-06:00 2007-03-02T08:51:34-06:00

The Capitol Limited, an Amtrak train from Chicago, is scheduled to arrive in Washington every day at 1:30 p.m. But, the 764-mile route is among Amtrak's most dismal performers, with just 11 percent of trains arriving within 30 minutes of their scheduled time last year.

Kenneth V. Smith tag:typepad.com,2003:post-31117476 2007-03-01T18:50:00-06:00 2007-03-01T18:50:00-06:00

Officials at Alaska Airlines said they'll oppose any effort by the federal government to institute a national "Airline Passenger Bill of Rights," saying that the airline already has a "strong commitment in place" to take care of its passengers.

Kenneth V. Smith tag:typepad.com,2003:post-31114052 2007-03-01T13:33:00-06:00 2007-03-01T13:33:00-06:00

Here is a transcript of the press conference held by Homeland Security Secretary Michael Chertoff. If I had been there, or if Chertoff phoned to ask my opinion, which is not likely, I would have asked why there is not more recognition by the government on the public resistance to the national identification program.

Kenneth V. Smith