Serving 100,000 customers worldwide from 60 offices in 23 countries Quest Software provides solutions for the management of databases, applications, Windows, virtualization, and more. Quest Software simplifies and reduces the cost of IT management through innovative solutions.

LDL was invited to design and deliver a Leadership Academy to develop both existing and future managers across EMEA. The programme consisted of modular workshops to provide continuity and sustainability.

Approximately 30 Managers/Rising Stars were initially identified to take part. Each group comprised a mix of discipline and country to encourage greater diversity, a common leadership language and the sharing of best practice..

In addition to the workshops each group focused on a key project which they worked on as a team. This project was an integral part of the Leadership Academy with each team presenting their ideas to the Quest EMEA Senior Management half-way through the programme.

The Leadership Academy is branded strongly throughout the business and is now an integral component of the business culture – part of Quest’s DNA.

When The Carphone Warehouse underwent rapid growth managers were starting to feel like smaller and smaller cogs, until an LDL event helped them to reconnect. View PDF

Serving 100,000 customers worldwide from 60 offices in 23 countries Quest Software provides solutions for the management of databases, applications, Windows, virtualization, and more. Quest Software simplifies and reduces the cost of IT management through innovative solutions.

Quest Software Europe asked LDL to design and deliver a bespoke sales programme. The programme was delivered as a pilot to the UK management team in early 2007 to engage managers at a senior level and enable them to provide ongoing coaching and support.

Subsequently 75+ sales staff from across the UK, Ireland and Europe attended. Ongoing modules included negotiation, advanced sales, presentation skills and sales leadership.

‘Quest Europe has continued to grow in double digit revenues and we can certainly point to our relationship with LDL as being a contributing factor in this maintained growth.’
Fraser Graham, Regional Vice President

ITV is the biggest commercial television network in the UK, broadcasting the most talked about television and making a major contribution to the UK’s culture, economy and communities.

With media formats converging in an increasingly competitive market ITV were keen to complement the existing skills of their sales team and to develop a more proactive and passionate approach to selling whilst building on market strength and developing lasting relationships after the sale.

Following a period of research LDL designed and delivered a series of Consultative Partner Selling workshops for the 30 Managers and Account Executives in the Customer Relations Team. Content focused on relationship building, account strategy and development, presentation skills and the winner’s mindset . Headlined as the ‘Development Academy’ these sessions were punchy, skills intensive and energetic with participative exercises to build confidence and assist delegates to take ownership of the skills. Two months later all participants were invited back to take part in a follow up day where they formally presented the successes achieved as a result of implementing their new skills.

The outcome is a more highly skilled and motivated sales team all sharing a common sales language and a more customer focused, relationship orientated approach.