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	<title>A Lesson In Humility</title>
	
	<link>http://lessoninhumility.com</link>
	<description>Living Life One Day At a Time</description>
	<lastBuildDate>Fri, 27 Apr 2012 15:33:22 +0000</lastBuildDate>
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		<title>Why you should be on the Twittah</title>
		<link>http://lessoninhumility.com/2012/04/twittah/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=twittah</link>
		<comments>http://lessoninhumility.com/2012/04/twittah/#comments</comments>
		<pubDate>Fri, 27 Apr 2012 15:33:22 +0000</pubDate>
		<dc:creator>Jay</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Society]]></category>
		<category><![CDATA[Writing]]></category>
		<category><![CDATA[Friends]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://lessoninhumility.com/?p=1685</guid>
		<description><![CDATA[The whole world is using twitter so why aren&#8217;t you? It&#8217;s fun! There are so many reasons for you to be tweeting these days.  I don&#8217;t know the exact statistics but from what I have noticed, Twitter is on the rise and Facebook is on the way out! Now, I&#8217;m not stating here that you [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>The whole world is using <a target="_blank" href="http://www.twitter" target="_blank">twitter</a> so why aren&#8217;t you?</p>
<h2>It&#8217;s fun!</h2>
<p>There are so many reasons for you to be tweeting these days.  I don&#8217;t know the exact statistics but from what I have noticed, Twitter is on the rise and <a target="_blank" href="http://www.facebook.com" target="_blank">Facebook</a> is on the way out!</p>
<p>Now, I&#8217;m not stating here that you should abandon Facebook. That platform has a very specific set of uses.</p>
<p>For my personal uses, Facebook is good for:</p>
<ol>
<li>Browsing through a more manageable list of people to see what is going <a href="http://lessoninhumility.com/wp-content/uploads/2012/04/twitter-bird.gif"><img class="alignright size-medium wp-image-1686" title="twitter-bird" src="http://lessoninhumility.com/wp-content/uploads/2012/04/twitter-bird-300x274.gif" alt="twitter bird 300x274 Why you should be on the Twittah" width="300" height="274" /></a>on in their lives. Most likely, you have added your friends and we can assume that you care what is happening in their lives. But just in case you don&#8217;t and you do not want to offend them&#8230;you should DEFINITELY unsubscribe from their feed.</li>
<li>Posting pictures&#8230;Facebook is a great place to have a repository (not suppository!) of your pictures and where your friends can go see what you&#8217;ve been up to lately.</li>
</ol>
<h2>Some things to hate about Facebook:</h2>
<ol>
<li>We all have that &#8220;friend&#8221; who thinks that their off-color, or sometimes even racist humor, is something that they should share with the world. Personally, I REALLY don&#8217;t like these posts. What do I do? I ALWAYS call them out! If someone posts an ignorant comment on their wall, I feel it is my duty to make them look as ignorant and bigoted as they really are and to point it out to others.</li>
<li>Posting can create drama. There are many times that you just want to say you are having a good day. But the whole world feels they have to tell you why their day sucks or ask why you are so damn chipper. My advice&#8230;tell them to GO AWAY! Or be super nice and piss them off even more.</li>
<li>There are too many cooks in the kitchen. Sometimes I just want to send my little sister in college a message to see what is up. Now it is interesting that these young kids are more often of twitter. If I send her a tweet, she answers immediately. If I send her a text&#8230;.not so much! And if you wanna follow a great person, she is <a target="_blank" href="http://www.twitter.com/brookexkaitlyn" target="_blank">@brookexkaitlyn</a> and she has been tellin it like it is since 1991.</li>
</ol>
<h2>So what do you do now?</h2>
<p>If you haven&#8217;t tried twitter yet, grab that bird by the neck and tweet its heart out. Next week, we will talk about finding what you want to know on Twitter!</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
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		<item>
		<title>Am I special?</title>
		<link>http://lessoninhumility.com/2012/04/special/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=special</link>
		<comments>http://lessoninhumility.com/2012/04/special/#comments</comments>
		<pubDate>Thu, 26 Apr 2012 13:14:08 +0000</pubDate>
		<dc:creator>Jay</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Society]]></category>
		<category><![CDATA[Writing]]></category>
		<category><![CDATA[Klout]]></category>
		<category><![CDATA[Social Media Influence]]></category>
		<category><![CDATA[TweetLevel]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://lessoninhumility.com/?p=1679</guid>
		<description><![CDATA[Of course you are! Didn&#8217;t you mom always tell you that?  But are you really special? I think any of us in social media want to know that we have influence in our network. After all, what is the point of just tweeting randomly if no one is listening? Really&#8230;does your network need to know [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Of course you are! Didn&#8217;t you mom always tell you that? <a href="http://lessoninhumility.com/wp-content/uploads/2012/04/special.jpg"><img class="alignright size-medium wp-image-1680" title="special" src="http://lessoninhumility.com/wp-content/uploads/2012/04/special-300x225.jpg" alt="special 300x225 Am I special?" width="300" height="225" /></a></p>
<h2>But are you <em>really </em>special?</h2>
<p>I think any of us in social media want to know that we have influence in our network. After all, what is the point of just tweeting randomly if no one is listening? Really&#8230;does your network need to know that you are blowing up the bathroom with the stomach flu?</p>
<h2>Some tips&#8230;</h2>
<ol>
<li>First, if you are wanting to be a social media marvel, you need to push out content that your network will find not only interesting, but useful.</li>
<li>It is OK to be off-topic. Not everything needs to be the latest and greatest social media ideas. You are human, and your network likes to know that as well.</li>
<li>You are on Twitter to grow a network, not be a bot. Nothing bothers me more than reading articles from self-proclaimed social media experts that tweet 50 times a day and just push out old content that everyone read LAST YEAR!</li>
</ol>
<h2>So here is a great tool to help you measure your Twitter influence</h2>
<p><a target="_blank" href="http://tweetlevel.edelman.com/" target="_blank">TweetLevel</a> is an awesome tool that allows you to quickly measure your influence. A lot of us have used, or heard of <a target="_blank" href="http://www.klout.com" target="_blank">Klout</a>, and a lot of people think it is a worthless tool.</p>
<p><a href="http://lessoninhumility.com/wp-content/uploads/2012/04/tweet.jpg"><img class="alignleft size-medium wp-image-1681" title="tweet" src="http://lessoninhumility.com/wp-content/uploads/2012/04/tweet-300x157.jpg" alt="tweet 300x157 Am I special?" width="300" height="157" /></a>This is what TweetLevel says about me.</p>
<p>Head on over and check out your influence score! Let me know in the comments how you do!</p>
<p>&nbsp;</p>
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		<title>SMS to the rescue</title>
		<link>http://lessoninhumility.com/2012/04/sms-rescue/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=sms-rescue</link>
		<comments>http://lessoninhumility.com/2012/04/sms-rescue/#comments</comments>
		<pubDate>Wed, 25 Apr 2012 12:51:39 +0000</pubDate>
		<dc:creator>Jay</dc:creator>
				<category><![CDATA[Projects]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Society]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Writing]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[New Social Media]]></category>
		<category><![CDATA[Social Media Tips]]></category>
		<category><![CDATA[Text Marks]]></category>

		<guid isPermaLink="false">http://lessoninhumility.com/?p=1673</guid>
		<description><![CDATA[Social media consultants, or even enthusiasts, must be able to make the contact and seal the deal immediately! Time is always of the essence.  How is a social media expert to keep up with everything? One great tool for many types of entrepreneurs  is a fantastic service called Text Marks. With Text Marks, businesses are able to [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Social media consultants, or even enthusiasts, must be able to make the contact and seal the deal immediately! Time is always of the essence. <a target="_blank" href="http://www.textmarks.com/"><img class="alignright size-medium wp-image-1675" title="textmarks" src="http://lessoninhumility.com/wp-content/uploads/2012/04/textmarks1-300x176.jpg" alt="textmarks1 300x176 SMS to the rescue" width="300" height="176" /></a></p>
<h2>How is a social media expert to keep up with everything?</h2>
<p>One great tool for many types of entrepreneurs  is a fantastic service called <a target="_blank" href="http://www.textmarks.com/" target="_blank">Text Marks</a>.</p>
<p>With Text Marks, businesses are able to create a group and allow others to join. Once your members or clients have joined, you are able to send unlimited texts to your group. And let&#8217;s face it. How do most of us still communicate? We text!</p>
<p>With Text Marks, it is easy to build your contact list and communicate to your group. You can add your group number to your blog, website, newsletter, email marketing, etc.</p>
<h2>What could be easier?</h2>
<p>Give it a try today and see how this simple, yet effective service, can grow your  subscriber base by leaps and bounds.</p>
]]></content:encoded>
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		<title>Clinton plays along</title>
		<link>http://lessoninhumility.com/2012/04/clinton-plays/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=clinton-plays</link>
		<comments>http://lessoninhumility.com/2012/04/clinton-plays/#comments</comments>
		<pubDate>Thu, 19 Apr 2012 23:34:44 +0000</pubDate>
		<dc:creator>Jay</dc:creator>
				<category><![CDATA[Politics]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Hillary Clinton]]></category>

		<guid isPermaLink="false">http://lessoninhumility.com/?p=1641</guid>
		<description><![CDATA[I apologize for being &#8220;gone&#8221; for so long. I&#8217;ve been working on a blog redesign, had a nasty case of bronchitis/sinus infection/flu, and myriad of other excuses. This is fantastic! We all know that social media is on the move and taking the world over by storm. I hope that you saw this mashable article [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>I apologize for being &#8220;gone&#8221; for so long. I&#8217;ve been working on a blog redesign, had a nasty case of bronchitis/sinus infection/flu, and myriad of other excuses.</p>
<h2>This is fantastic!</h2>
<p><a target="_blank" href="http://textsfromhillaryclinton.tumblr.com/"><img class="alignleft size-medium wp-image-1642" title="U.S. Secretary of State Hillary Clinton checks her PDA upon her departure in a military C-17 plane from Malta bound for Tripoli,  Libya" src="http://lessoninhumility.com/wp-content/uploads/2012/04/hil-264x300.jpg" alt="hil 264x300 Clinton plays along" width="264" height="300" /></a>We all know that social media is on the move and taking the world over by storm. I hope that you saw this <a target="_blank" href="http://mashable.com/2012/04/10/hillary-clinton-text-from/" target="_blank">mashable article</a> last week about the Secretary of State playing along with the folks that created the <a target="_blank" href="http://textsfromhillaryclinton.tumblr.com/" target="_blank">Texts from Hillary Clinton</a> tumblr blog.</p>
<p>If you haven&#8217;t read about this site yet, I highly encourage you to take a look at the site. The site owners say they are finished with the project, so head over now before it is gone.</p>
<p>For full disclosure purposes, I am a huge fan of Secretary Clinton!</p>
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		<title>iPhone 4S battery woes</title>
		<link>http://lessoninhumility.com/2012/03/iphone-4s-battery-woes-2/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=iphone-4s-battery-woes-2</link>
		<comments>http://lessoninhumility.com/2012/03/iphone-4s-battery-woes-2/#comments</comments>
		<pubDate>Fri, 23 Mar 2012 13:01:09 +0000</pubDate>
		<dc:creator>Jay</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[iPhone 4S Battery]]></category>

		<guid isPermaLink="false">http://lessoninhumility.com/?p=1631</guid>
		<description><![CDATA[It is the love of my life&#8230;my iPhone 4S.  So why am I thinking of getting a droid? The same old problem&#8230;the battery is terrible! On a daily basis, my phone sits unused at work all day (at least 8 hours) and one would imagine that it would keep a full charge, right? Wrong! I [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>It is the love of my life&#8230;my iPhone 4S.</p>
<h3><a href="http://lessoninhumility.com/wp-content/uploads/2012/03/iphone-4s-battery.jpg"><img class="alignleft size-thumbnail wp-image-1630" title="iphone-4s-battery" src="http://lessoninhumility.com/wp-content/uploads/2012/03/iphone-4s-battery-150x150.jpg" alt="iphone 4s battery 150x150 iPhone 4S battery woes" width="150" height="150" /></a> So why am I thinking of getting a droid?</h3>
<p>The same old problem&#8230;the battery is terrible! On a daily basis, my phone sits unused at work all day (at least 8 hours) and one would imagine that it would keep a full charge, right?</p>
<p>Wrong! I know that there are settings that can be tweaked and other <a target="_blank" href="http://www.ibtimes.com/articles/232743/20111017/iphone-4s-battery-life-tricks-guide-make.htm" target="_blank">tips</a> that I can use to extend the life of the battery.</p>
<h3>But why should I have to do this?</h3>
<p>I absolutely love the iPhone. In my mind there is no competitor that comes even close to making such a perfect piece of technology.</p>
<p>But I&#8217;m really tired of not being able to make it through a full day with limited usage. Do you have any tips for me to extend it&#8217;s battery life?</p>
<p><a target="_blank" href="http://www.egadgettrends.com/2011/10/the-new-iphone-4s-have-battery-problems/" target="_blank">*Photo Credit- Engadjet</a></p>
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		<title>Batch your photos</title>
		<link>http://lessoninhumility.com/2012/03/batch-photos/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=batch-photos</link>
		<comments>http://lessoninhumility.com/2012/03/batch-photos/#comments</comments>
		<pubDate>Thu, 22 Mar 2012 15:21:43 +0000</pubDate>
		<dc:creator>Jay</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Batch]]></category>
		<category><![CDATA[Photo Apps]]></category>

		<guid isPermaLink="false">http://lessoninhumility.com/?p=1625</guid>
		<description><![CDATA[Batch is something that everyone should be using! Stop wasting your time! Let&#8217;s face it&#8230;we are all way too busy in our lives these days. Right? We at least delude ourselves into thinking so. I know that realistically I have a ton of free time, yet I&#8217;m running around everyone like a chicken with my head [...]]]></description>
			<content:encoded><![CDATA[<p></p><p><a href="http://lessoninhumility.com/wp-content/uploads/2012/03/batch2.jpg"><img class="alignleft size-thumbnail wp-image-1627" title="batch" src="http://lessoninhumility.com/wp-content/uploads/2012/03/batch2-150x150.jpg" alt="batch2 150x150 Batch your photos" width="150" height="150" /></a>Batch is something that <strong>everyone</strong> should be using!</p>
<h3>Stop wasting your time!</h3>
<p>Let&#8217;s face it&#8230;we are all way too busy in our lives these days. Right? We at least delude ourselves into thinking so. I know that realistically I have a ton of free time, yet I&#8217;m running around everyone like a chicken with my head cut off.</p>
<h3>Are you not batching?</h3>
<p><a target="_blank" href="https://batch.com/" target="_blank">Batch</a> is an awesome app that allows users to upload several photos to facebook, or other social platforms, in a, well, batch.</p>
<p>Everyone wants to see your pictures, right? It makes us all feel like minor celebs.</p>
<p>If you have not yet given batch a try, you definitely should. Do you have any apps that you think I should try also?</p>
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		<title>Pinterest: A waste of time or a jewel in the rough?</title>
		<link>http://lessoninhumility.com/2012/02/pinterest-waste-time-jewel-rough/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=pinterest-waste-time-jewel-rough</link>
		<comments>http://lessoninhumility.com/2012/02/pinterest-waste-time-jewel-rough/#comments</comments>
		<pubDate>Fri, 24 Feb 2012 08:18:58 +0000</pubDate>
		<dc:creator>Jay</dc:creator>
				<category><![CDATA[Life]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Writing]]></category>

		<guid isPermaLink="false">http://lessoninhumility.com/?p=1614</guid>
		<description><![CDATA[I&#8217;ll be the first to admit it here&#8230;I just don&#8217;t get the fascination with Pinterest. Is it just another waste of time? According to a recent USA Today story: Pinterest is a visual bulletin board for the Web. It thrives on beautifully simple images of ideas for the home. These images are grouped together on [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>I&#8217;ll be the first to admit it here&#8230;I just don&#8217;t get the fascination with <a target="_blank" href="http://www.pinterest.com" target="_blank">Pinterest</a>. <a href="http://lessoninhumility.com/wp-content/uploads/2012/02/p_avatar.png"><img class="alignright size-thumbnail wp-image-1616" title="p_avatar" src="http://lessoninhumility.com/wp-content/uploads/2012/02/p_avatar-150x150.png" alt="p avatar 150x150 Pinterest: A waste of time or a jewel in the rough?" width="150" height="150" /></a></p>
<h3>Is it just another waste of time?</h3>
<p>According to a recent <a target="_blank" href="http://www.usatoday.com/tech/news/story/2012-01-17/how-to-pinterest-mark-smith/52615856/1" target="_blank">USA Today story</a>:</p>
<blockquote><p><a target="_blank" href="http://pinterest.com/" target="popup729">Pinterest</a> is a visual bulletin board for the Web. It thrives on beautifully simple images of ideas for the home.</p>
<p>These images are grouped together on a user&#8217;s page, creating an inspiration board of ideas.</p>
<div>
<div>
<div>
<p>The <a target="_blank" href="http://pinterest.com/" target="_blank">website</a> is a “virtual pinboard,” which lets users organize images, recipes and other things they find on the Web. When it called Pinterest one of the “50 Best Websites of 2011” in August, Time magazine wrote: “The basic idea behind Pinterest — which lets you create and share collections of stuff you like in any category you choose — has been tried before by startups that didn&#8217;t make much of a mark. This time it might take off.”</p>
</div>
</div>
</div>
<p>Pinterest has been around for almost two years, but has seen a meteoric rise in interest over the last couple of months. In December, Pinterest became one of the Web&#8217;s Top 10 social networks, according to tracking firm Hitwise.&#8221;</p></blockquote>
<p>I believe that most social media enthusiasts do appreciate aesthetic beauty to a great degree. We like to look at beautiful things on the web, dream that one day these things could be ours when we hit it big, and like to organize our total lives on a platform which speaks to our need to share every minutia of our existence.</p>
<p>Although Pinterest has been around for a while, now all of the cool kids seem to be using it. Personally, I have had an account for a while but haven&#8217;t done much with it.</p>
<p>Just like other social media evangelists, I want to be the first to try everything&#8230;and let you know what I think about it of course.</p>
<p>But with Pinterest, I have failed. I would rather learn about developing social media from my favorite blogs or news articles.  I&#8217;d rather tweet you that I am having a delicious burrito from Chipotle. Or I&#8217;d rather spend some rare time with my loved ones.</p>
<h3>My big question?</h3>
<p>What am I missing? How are you using it?</p>
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		<title>Social media to promote events</title>
		<link>http://lessoninhumility.com/2012/01/social-media-promote-events/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=social-media-promote-events</link>
		<comments>http://lessoninhumility.com/2012/01/social-media-promote-events/#comments</comments>
		<pubDate>Thu, 26 Jan 2012 08:00:21 +0000</pubDate>
		<dc:creator>Jay</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Writing]]></category>
		<category><![CDATA[Events]]></category>
		<category><![CDATA[Evites]]></category>
		<category><![CDATA[Social Media Promotion]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://lessoninhumility.com/?p=1610</guid>
		<description><![CDATA[Everyone likes to communicate, right? If you are planning an event for a group, a non-profit, or even something like a birthday party, there are several channels you can use to help get the people that you want at your event. Social media to the rescue&#8230; There are a ton of tools out there to [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Everyone likes to communicate, right? If you are planning an event for a group, a non-profit, or even something like a birthday party, there are several <a href="http://lessoninhumility.com/wp-content/uploads/2012/01/yell.gif"><img class="alignright  wp-image-1611" title="yell" src="http://lessoninhumility.com/wp-content/uploads/2012/01/yell.gif" alt="yell Social media to promote events" width="178" height="165" /></a>channels you can use to help get the people that you want at your event.</p>
<h2>Social media to the rescue&#8230;</h2>
<p>There are a ton of tools out there to help you reach your targeted audience and today I will discuss two.</p>
<p><strong>Evite &#8211; </strong>Invitations sent via email to your event might sound a little old school, but truthfully, there is practically no other method to target a specific group of people then a personalized invitation that lands directly in their inbox.</p>
<p>The only thing you need to do ahead of time to make this work is have a robust email contact list that contains your loyal group of followers. There are many ways to develop this list through services such as <a target="_blank" href="http://www.aweber.com" target="_blank">Aweber</a>, <a target="_blank" href="http://www.constantcontact.com" target="_blank">Constant Contact</a>, <a target="_blank" href="http://www.icontact.com" target="_blank">Icontact</a>, etc.</p>
<p>Check out <a target="_blank" href="http://www.evite.com" target="_blank">evite</a>.</p>
<p><strong>Twitter &#8211; </strong>Face it&#8230;all the cook kids have finally migrated over to <a target="_blank" href="http://www.twitter.com" target="_blank">twitter</a>. Young adults these days seem to be much more into twitter than <a target="_blank" href="http://www.facebook.com" target="_blank">facebook</a>. To use twitter effectively, you need to have the information posted elsewhere on the web and include a link back to your page. You only have 140 characters&#8230;so use them wisely.</p>
<h2>My takeaway</h2>
<p>If you aren&#8217;t using various forms of social media to promote your events, you are working too hard and inefficiently. Remember with twitter to tweet often, and change the content of your tweets. You don&#8217;t want to bore your audience so use various messages, but always link back to your homepage.</p>
<p>I&#8217;d love to hear how you promote your events comments.</p>
<p>&nbsp;</p>
]]></content:encoded>
			<wfw:commentRss>http://lessoninhumility.com/2012/01/social-media-promote-events/feed/</wfw:commentRss>
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		<title>Measure your twitter influence</title>
		<link>http://lessoninhumility.com/2012/01/measure-twitter-influence/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=measure-twitter-influence</link>
		<comments>http://lessoninhumility.com/2012/01/measure-twitter-influence/#comments</comments>
		<pubDate>Wed, 25 Jan 2012 08:00:33 +0000</pubDate>
		<dc:creator>Jay</dc:creator>
				<category><![CDATA[Interests]]></category>
		<category><![CDATA[Life]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Klout]]></category>
		<category><![CDATA[Tweet Grader]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://lessoninhumility.com/?p=1606</guid>
		<description><![CDATA[Since childhood, we have all wanted to know how popular we are, right? Whether or not you want to admit it, we know&#8230;.oh we know! What about me? There are various tools out there that will help you measure your influence on the interwebz. Many people use the services of Klout. This is a fantastic [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Since childhood, we have all wanted to know how popular we are, right? Whether or not you want to admit it, we know&#8230;.oh we know!</p>
<h3>What about me?</h3>
<p>There are various tools out there that will help you measure your influence on the interwebz. Many people use the services of <a target="_blank" href="http://www.klout.com" target="_blank">Klout</a>. This is a fantastic service, but I see only one real drawback to the service&#8230;you must sign up.</p>
<h3>But I am sooo sick of signing up for services!</h3>
<p>Me too! It seems like every site that you visit these days makes you sign up for <a href="http://lessoninhumility.com/wp-content/uploads/2012/01/tweetgrader-logo.jpg"><img class="alignright size-full wp-image-1607" title="tweetgrader-logo" src="http://lessoninhumility.com/wp-content/uploads/2012/01/tweetgrader-logo.jpg" alt="tweetgrader logo Measure your twitter influence" width="170" height="59" /></a>a free account. You fill out the form and then what happens? Give a password.</p>
<h3>I&#8217;m sick of stupid hackers!</h3>
<p>What invariably happens is that you use the same password over and over for all of these different sites.</p>
<p>Then the hackers come after you.</p>
<p>I&#8217;ve had my gmail account and yahoo account hacked three times lately and I&#8217;m really sick of it. I am almost ready to go back to the pen and paper to communicated.</p>
<h3>Tweet Grader is different!</h3>
<p>I highly suggest that you check out <a target="_blank" href="http://tweet.grader.com/" target="_blank">Tweet Grader</a> if you have never seen it. Once you arrive on the very simplistic and minimalistic homepage, you will be asked to enter the twitter username and sit back and you will receive a score out of 100.</p>
<p>Give it a try and see how your tweets are influencing others today.</p>
<p>&nbsp;</p>
]]></content:encoded>
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		<title>Is the customer always right?</title>
		<link>http://lessoninhumility.com/2012/01/customer/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=customer</link>
		<comments>http://lessoninhumility.com/2012/01/customer/#comments</comments>
		<pubDate>Thu, 12 Jan 2012 01:07:04 +0000</pubDate>
		<dc:creator>Jay</dc:creator>
				<category><![CDATA[Society]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[AT&T Uverse]]></category>
		<category><![CDATA[Customer is Always Right]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://lessoninhumility.com/?p=1598</guid>
		<description><![CDATA[Oooh&#8230;the age old question, is the customer always right? Yes&#8230;if you want to stay in business Recently I have been having a lot of trouble with my AT&#38;T U-Verse services. For over a year, I have loved their service. It is more expensive than other local cable companies, but the service has been outstanding and [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Oooh&#8230;the age old question, is the customer always right?</p>
<h2>Yes&#8230;if you want to stay in business</h2>
<p>Recently I have been having a lot of trouble with my AT&amp;T U-Verse services. For over a year, I have loved their service. It is more <a target="_blank" href="http://browse.deviantart.com/?qh=&amp;section=&amp;q=scream#/d15rfa2"><img class="alignright size-medium wp-image-1599" title="__Scream___by_F_AYN_T" src="http://lessoninhumility.com/wp-content/uploads/2012/01/Scream___by_F_AYN_T-300x173.png" alt="Scream   by F AYN T 300x173 Is the customer always right?" width="300" height="173" /></a>expensive than other local cable companies, but the service has been outstanding and the product very good.</p>
<h2>But things change</h2>
<p>One of the power cords on a DVR no longer functions. I know that it is just the power cord, because I used one from another unit and it turns on completely fine.</p>
<p>I contacted AT&amp;T Uverse over the weekend and asked them to send me a new power cord. Simple, right? Wrong!</p>
<p>First, for some reason they can&#8217;t just replace the cord. They need to replace the entire DVR box. Economically, I don&#8217;t really understand the point of replacing the entire box, but what do I know?</p>
<p>So great. They can UPS a new box to me and it will only take two days. Fantastic!</p>
<h2>Waiting&#8230;waiting&#8230;waiting</h2>
<p>Box never arrives. Wait another day. No dice. I did an online chat with AT&amp;T and had to speak to two different people before I was told that my box hadn&#8217;t shipped yet. Fantastic. Did they let me know not to expect it anytime soon? Nope!</p>
<p>At the end of this article, I will copy and past the transcript of my last chat session where I was told I may incur a $55 charge for a service call to correct issues that are occurring with the wiring.</p>
<h2>My takeaway&#8230;</h2>
<p>The customer is always correct if you would like to stay in business. Although little ol&#8217; me isn&#8217;t going to put a huge conglomerate like AT&amp;T out of business, this is a lesson for anyone in business.</p>
<p>More than likely, you small business thrives on the recommendations of others&#8230;which is free advertising people! Treat the consumers of your services like a king, and sit back and wait for their friends to sign up with you.</p>
<p>Treat them like crap at your own peril. I&#8217;d love to hear about your experiences in the comments section.</p>
<p>Thanks,</p>
<p><img class="size-full wp-image-1603 alignleft" title="ecd7f8fdd2f8c709b2b4f4fb9dd7fa55" src="http://lessoninhumility.com/wp-content/uploads/2012/01/ecd7f8fdd2f8c709b2b4f4fb9dd7fa55.png" alt="ecd7f8fdd2f8c709b2b4f4fb9dd7fa55 Is the customer always right?" width="113" height="53" /></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<div>
<h3>Chat Session:</h3>
<div>Welcome Mr. Jason Rowsey.</div>
</div>
<div>
<div>System</div>
<div>Connecting to server. Please wait&#8230;</div>
</div>
<div>
<div>System</div>
<div>Connection with server established.</div>
</div>
<div>
<div>System</div>
<div>Technical Support Topic: U-verse Other</div>
</div>
<div>
<div>System</div>
<div>bg988x(Bob) has joined this session!</div>
</div>
<div>
<div>System</div>
<div>Connected with bg988x(Bob)</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Thank you for contacting AT&amp;T U-verse Member Support, my name is BOB (bg988x). I would like to verify that I have the right account information, could you please provide me the name on your U-Verse account?</div>
</div>
<div>
<div>You</div>
<div>jason rowsey</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Thank you, let me pull up the account.</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>May I please have the zip code?</div>
</div>
<div>
<div>You</div>
<div>43054</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Thank you.</div>
</div>
<div>
<div>You</div>
<div>i was supposed to receive a dvr last night but it never came</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>I am extremely sorry for the inconvenience this might have caused to you, rest assured I am here to assist you with this.</div>
</div>
<div>
<div>You</div>
<div>ok</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Let me quickly review the information from my end.</div>
</div>
<div>
<div>You</div>
<div>ok</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Thank you for your patience.</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Jason I could see that the order has been stuck due to some reasons, I need to escalate the case to the next level of support .</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Is that okay with you?</div>
</div>
<div>
<div>You</div>
<div>ok</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Thank you.</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>To confirm that you are authorized on this account, could you please provide me your 4-digit pass code?</div>
</div>
<div>
<div>You</div>
<div>3033</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Thank you.</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Let me quickly document the case fore them.</div>
</div>
<div>
<div>You</div>
<div>ok</div>
</div>
<div>
<div>You</div>
<div>can you tell me what the issue is?</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>The next level of support will let you know.</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>They have the advanced tools to check the status.</div>
</div>
<div>
<div>You</div>
<div>ok</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Thank you for your patience.</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Shall I go ahead and transfer you now?</div>
</div>
<div>
<div>You</div>
<div>ok</div>
</div>
<div>
<div>bg988x(Bo<wbr>b)</wbr></div>
<div>Thank you.</div>
</div>
<div>
<div>System</div>
<div><strong>You are being transferred to another queue. Please stand by&#8230;</strong></div>
</div>
<div>
<div>System</div>
<div>bg988x(Bob) has left this session!</div>
</div>
<div>
<div>System</div>
<div>Tier2 &#8211; Lawrence (lr7563) has joined this session!</div>
</div>
<div>
<div>System</div>
<div>Connected with Tier2 &#8211; Lawrence (lr7563)</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>Hello, I want to thank you for chatting AT&amp;T U-verse Tier 2 Support from Arizona! My name is Lawrence, and my personal AT&amp;T ID is lr7563. Please give me a minute to review the information regarding this chat session. While I am reviewing the chat session, may I please have your preferred email address?</div>
</div>
<div>
<div>You</div>
<div>.jayrowsey@gmail.com</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>Thank you for the email address and I will verify and update your account during this chat session.</div>
</div>
<div>
<div>You</div>
<div>ok</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>After looking over the chat session and the information you have provided, I understand that we are currently having an issue with receiving your replacement , would you say that is correct?</div>
</div>
<div>
<div>You</div>
<div>yes</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>Thank you for confirming! I want to let you know that I&#8217;m very sorry for the inconvenience this problem has caused you but you&#8217;ve reached the right person and I&#8217;d be very happy to help you.</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>I need to confirm you are authorized on this account. Can you provide either your four digit passcode, or answer the prescribed security question?</div>
</div>
<div>
<div>You</div>
<div>3033</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>That is correct, thank you for confirming the security of the account. <img src='http://lessoninhumility.com/wp-includes/images/smilies/icon_smile.gif' alt="icon smile Is the customer always right?" class='wp-smiley' title="Is the customer always right?" /> </div>
</div>
<div>
<div>You</div>
<div>ok</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>I am checking status on your receiver now</div>
</div>
<div>
<div>You</div>
<div>ok</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>The DVR is ready to be shipped but it has not been shipped yet. I apologize about this inconvenience</div>
</div>
<div>
<div>You</div>
<div>ok.</div>
</div>
<div>
<div>You</div>
<div>should i expect it next week sometime?</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>Possibly by the end the week</div>
</div>
<div>
<div>You</div>
<div>great, thanks. please note in my account that I don&#8217;t like being told it will be here one day, and then waiting, and no one notifying me that they decided not to send it yet. the quite possibly will end to me cancelling service</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>I will</div>
</div>
<div>
<div>You</div>
<div>goodbye</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>Before I let you go I just want to ask if all of your TV receivers are working properly, are all of your computers and devices able to connect to the internet, and are all your phones working okay?</div>
</div>
<div>
<div>You</div>
<div>no. the dvr in my bedroom is now freezing for a second every 20 seconds or so.</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>I am running wiring tests now</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>I ran some wiring tests and I do see problems with the coax wiring. We would need a technician out to address this problem</div>
</div>
<div>
<div>You</div>
<div>ok</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>My goal is to fully restore your service which will require a technician to come out. I want to schedule a time that works best and is convenient for you. At the end of this chat, I will e-mail you an appointment reminder with a link to check status of your appointment.</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>I can dispatch a technician to your location to repair your issue. If the problem is NOT within the AT&amp;T Network or any equipment covered by an AT&amp;T maintenance or Inside/Home Wiring Plan, you may incur a $55 trip charge. Additional charges for any required inside wiring may apply and will be discussed by the technician prior to doing any work. Do I have your authorization to dispatch a technician?</div>
</div>
<div>
<div>You</div>
<div>I don&#8217;t think so. I will call my cable company and set up service through them.</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>You wouldn&#8217;t be charged for visit. The test results show we did not set this up properly</div>
</div>
<div>
<div>You</div>
<div>No thank you. I&#8217;ve pretty much had it with AT&amp;T at this point. Customer service is terrible</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>I apologize if I have personally upset you. That is not my intention</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>Do you have any further questions or concerns about your Uverse services then?</div>
</div>
<div>
<div>You</div>
<div>It isn&#8217;t you, it is your company</div>
</div>
<div>
<div>You</div>
<div>Can I receive an email transcript of this chat?</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>I apologize however I cannot send transcripts over email. There is a copy function in the chat window which will allow you to copy the text then paste it into notepad</div>
</div>
<div>
<div>You</div>
<div>Fine, good night</div>
</div>
<div>
<div>Tier2 &#8211; Lawrence (lr7563)</div>
<div>If there is nothing else today, I would like to thank you for choosing AT&amp;T! We value you as a Member of the AT&amp;T family and hope you have a great and wonderful day! The chat window will remain open until you close it.</div>
</div>
<div>
<div>System</div>
<div>Tier2 &#8211; Lawrence (lr7563) has left this session!</div>
</div>
<div>
<div>System</div>
<div>The session has ended!</div>
</div>
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