With 2010.2, HUD is offered completely in the cloud and offers a new user-friendly interface with powerful features across web browsers and mobile devices, including iPhones and Android-powered phones, and the desktop. By incorporating HUD into the cloud, the platform’s new architecture does the heavy lifting, enabling clients such as PCs and Macs, to be lean and efficient. Professionals are able to manage calls, the presence / status of colleagues, and queues directly from their desktop, iPhone or Android device. Fonality’s 2010.2 will be released for general availability in Q4 2010 for all of Fonality’s cloud-based product lines, including Fonality Connect, and is now available as a beta for interested customers.

Available for businesses of all sizes, Fonality provides cloud business phone solutions that are flexible, easy to install and manage. It dramatically reduces costs and increases productivity for companies. Fonality Connect is an all-inclusive solution that features powerful business capabilities: a phone for every employee, a number for each phone, unlimited calling between 10 countries and competitive global rates and telephone support. Fonality Professional and Fonality Enterprise offer additional benefits, such as advanced CRM integration, dedicated hosting, on-site data backups and redundancy, a wider selection of phones and calling plans, local toll connectivity and premium support.

To schedule an appointment to meet with Fonality during the events, please contact Marrissa Meyer at fonality@lewispr.com or visit the company at booth #301 to see a demo of HUD for Fonality Connect on the hour, every hour during the exhibit floor hours.

Ashford.com, a leading online watch and jewelery retailer based in New York, can now easily manage and completely change settings on employee’s phones within one business day. Previously, the company was leveraging a Toshiba phone system, which was very time-consuming to manage, since it required a special technician and site visit any time a change was made to the system. As Ashford.com looked to switch to a converged voice and data network and leverage Voice over Internet Protocol (VoIP) to reduce costs, Fonality was the only provider that offered an affordable, scalable, easy-to-use IP PBX phone system.

“Managing our traditional phone system was turning out to be an expensive, time consuming process that required our employees to wait for updates and fixes from a third-party consultant,” said Binoymin Kolodny, director of data center operations at Ashford.com. “When we looked to upgrade our solutions with the latest IP-based phone technology that would support the needs of our growing business, Fonality was the best solution available.”

Fonality’s cloud-based business communications solutions replace traditional phone systems and add advanced functionality, including conference bridges, unified messaging, chat, voicemail and email, presence management, contact center applications and integration with products, such as Microsoft Outlook, Google, Salesforce and SugarCRM. The Call Center suite efficiently routes calls and resource selection, allowing agents to handle calls more effectively and improve overall productivity.

Fonality’s patented technology also provides automated system monitoring, configuration backups, rock-solid connectivity, simplified multi-location networking and complete data privacy over the cloud.

“Ashford.com is a great example of our customers using Fonality’s cloud-based phone systems throughout the growth of their business,” said Dean Mansfield, CEO of Fonality. “Our robust feature and functionality set improves call routing flexibility, reduces cost and improves overall efficiencies for organizations of all sizes.”

For pricing on Fonality Connect, Professional or Enterprise, contact 877-366-2548.  For a complete list of Fonality’s product line and features, visit www.fonality.com

Fonality’s cloud-based solutions include Fonality Connect, Fonality Professional and Fonality Enterprise. Each solution takes advantage of Fonality’s latest software release, version 2010.1. This release allows businesses with call centers to optimize the caller experience across multiple locations, ensuring local and remote supervisors and agents have full access to Fonality’s features. A new time zone capability dynamically ensures user data is accurate to local time zones, eliminating confusion while simplifying record keeping. Additionally, 2010.1 supports toll restriction, which gives businesses more control over monthly telephone service expenditures by allowing administrators to limit calling rights to employees.

HUD, Fonality’s unified communications suite, merges all communications into one, easy-to-use dashboard for the Mac or PC. With the new release, HUD allows multiple sites to act as one: employees in multiple locations can see the status of their colleagues, chat with associates, transfer calls or start an instant conference. Employees, regardless of location, can easily find one another by searching by name or role, encouraging communication across departments and locations.

The new release also adds functionality designed to save businesses money on their communications costs. Now, a user-based licensing model enables features to be added per employee, saving businesses countless dollars by charging for only the necessary features.

Products and Technology

Fonality’s cloud-based business communications solutions replace traditional phone systems and add advanced functionality, including conference bridges, unified messaging, chat, voicemail and email, presence management, contact center applications and integration with products, such as Microsoft Outlook, Google, Salesforce and SugarCRM. Fonality’s patented technology also provides automated system monitoring, configuration backups, rock-solid connectivity, simplified multi-location networking and complete data privacy over the cloud.

Fonality solutions are available in three platforms:

Fonality Connect is an all-inclusive solution that includes powerful business features: a phone for every employee, a number for each phone, unlimited calling between 10 countries and competitive global rates and telephone support. Ideal for offices with 2-25 employees, Fonality Connect comes in two editions with varying feature sets: Standard or Team. Companies can also select add-on modules, including Call Center packages, CRM integration, a Mobility package, paperless fax, toll free numbers, virtual conference rooms, premium desk, wireless and conferencing phones. Fonality Connect starts at $30 per user, per month with no contract and a 30-day money back guarantee.

Fonality Professional and Fonality Enterprise offer additional benefits such as advanced CRM integration, dedicated hosting, on-site data backups and redundancy, a wider selection of phones and calling plans, local toll connectivity and premium support.

For pricing on Connect, Professional or Enterprise, contact 877-366-2548.  For a complete list of Fonality’s product line and features, visit www.fonality.com

Fonality’s innovative, customizable solutions are packaged within a flexible business model that is ideal for every size company, regardless of the number of employees, skill level or budget. Fonality Connect and Fonality Professional / Enterprise, previously known as UNBOUND and PBxtra respectively, comprise Fonality’s core cloud-based IP PBX solutions. Fonality Connect, geared for SOHOs, is a competitively priced, all-inclusive cloud communication solution with unlimited domestic and international calling between 10 countries.

For small-to medium-sized businesses and enterprises, Fonality Professional and Enterprise provide an on-site software option for the cloud service to give customers the benefits of typical premise systems, such as added privacy, on-site redundancy, network optimization and WAN failover. Fonality’s unified communications suite, HUD, integrates with Professional and Enterprise and merges all communications into one, easy-to-use dashboard.

In addition to its product innovations, Fonality continues to grow, doubling its team over the last year and expanding operations through additional offices in Dallas and Sydney. It also continues to reap the rewards of its product innovations, recently beating out Powertec, SAF, Motorola, PC Range and Alloy to win the prestigious CeBIT Excellence in Communication Award in Australia. Fonality was also named the winner of the 2010 IP Contact Center Technology Pioneer Award, due to the company’s innovative and successful IP contact center product.

Fonality’s cloud-based business communications solutions replace traditional phone systems. The company’s patented technology provides automated system monitoring, rock-solid connectivity and complete data privacy over the cloud. Advanced functionality includes unified messaging, chat, voicemail and email, and integration with products such as Microsoft Outlook, Google, Salesforce and SugarCRM.

Targeting a range of professionals, including small- to mid-sized business owners, CEOs, CIOs, IT managers and managers with mobile employees, the presenters will offer unique perspectives to fit each organization’s specific communication needs. Experienced industry veteran Aicard will discuss ways mobility can improve productivity, and increase sales and communications. When businesses are no longer restricted by geographic boundaries and can leverage the cloud, businesses can be up and running within hours, especially after a natural disaster or in an emergency situation.

WHEN: Thursday, July 22, 11:00am Pacific / 2:00pm Eastern US

WHAT: Webinar: How cloud-based phone systems set mobile workers free

PRESENTERS: Aron Aicard, senior director of product management, Fonality and Thomas Howe, CEO, Light and Electric

REGISTER: https://event.on24.com/eventRegistration/EventLobbyServlet?target=registration.jsp&eventid=221934&sessionid=1&key=6D9A1DA04776118706FB9A3799C2B4D2&partnerref=tmclanding&sourcepage=register