As we know when dozens of companies are competing to offer the same products.Your business cannot afford to miss your customers because of poor service.We strongly recommend you to use SupportMagic to convert more customers, more efficiently, while maximizing customer satisfaction, loyalty and profit.

SupportMagic provides proactive support solution to engage your leads and immediately answer questions and cross-sell/up-sell products.

SupportMagic provides secure and reliable customer interaction management tools to increase revenue, reach more customers, and ensure repeat business. Discover which of our tailored solutions are best for your sales and customer service success:

Live Chat – This is a live IM system which allows customers to interact directly with support staff in a real time, synchronous mode for their problems.

Email management (ticketing)– This is the ticketing based email system that allows customers to report bugs/complaints and get that resolved by the support staff in an asynchronous mode.

Troubleshooter – This section contains step by step troubleshooting instructions that can be a self-help for customers in finding possible solutions to recurring problems. The problems are categorized logically for easy findability.

Knowledgebase – This is a repository of articles, manuals etc that can serve as a ready reference for customers to understand the product/service better.

So Get Started today!
Turn your website into a successful sales conversion machine using this power-packed solution from SupportMagic.

Sign-Up for a No-obligation 30-Day FREE trial and discover how SupportMagic can take your business higher.

To learn more about SupportMagic, visit http://www.supportmagic.com to chat with a representative.or Call us now- 1-408-512-3905

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SupportMagic is a free customer interaction management (CIM) solution for web based business that can be set up in a jiffy. It is a hosted solution, which means you don’t need to download or install any software.

Supportmagic combines the power of livechat,ticketing,knowledgebase and troubleshooter to reduce service and support costs,engage your online customers in real time through a single activity.

Built completely on open source technologies, SM is a full feature CIM solution. It has a multi-channel communication platform which consists of the following:-

Live Chat – This is a live IM system which allows customers to interact directly with support staff in a real time, synchronous mode for their problems.

Email management (ticketing)- This is the ticketing based email system that allows customers to report bugs/complaints and get that resolved by the support staff in an asynchronous mode.

Troubleshooter – This section contains step by step troubleshooting instructions that can be a self-help for customers in finding possible solutions to recurring problems. The problems are categorized logically for easy findability.

Knowledgebase – This is a repository of articles, manuals etc that can serve as a ready reference for customers to understand the product/service better.

Try for 30-day free trial.

Register with.http://www.supportmagic.com

SupportMagic today rebuilt its website including the feel and look of the website.The intentions behind this reworking is to provide relevant information about the product.

You may find that a number of sections have changed their location.
We request you to please update your bookmarks.

Supportmagic combines the power of livechat,ticketing,knowledgebase and troubleshooter to reduce service,support costs and engage your online customers in realtime through a single activity.

Register with SupportMagic and you can have your help desk up-and-running in one business day!

http://www.supportmagic.com

Send in your comments to mailto:naseer@supportmagic.com

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With so many customer relation products launched every day, it’s almost an impossible task to choose the ‘perfect’ one for your business. Besides, unlike other products, helpdesk is a key to improve your business,reduce support cost,engage online customers in real time.

So to combat all the mental agony and help you make a safe decision, we make you the expert yourself! In the following article we show you simple steps, with which you can narrow down the best helpdesk in just a couple of minutes.

Step1: Email management(Ticketing)
Email management (ticketing)- This is the ticketing based email system that allows customers to report bugs/complaints and get that resolved by the support staff in an asynchronous mode.

Step2:Live Chat
This is a live IM system which allows customers to interact directly with support staff in a real time, synchronous mode for their problems.

Step3:Knowledgebase
This is a repository of articles, manuals etc that can serve as a ready reference for customers to understand the product/service better.

Step4:Troubleshooter
This section contains step by step troubleshooting instructions that can be a self-help for customers in finding possible solutions to recurring problems. The problems are categorized logically for easy findability.

If you think you need all of the above steps for your business.Then why wait?

Log on http://www.supportmagic.com

Supportmagic combines the power of livechat,ticketing,knowledgebase and troubleshooter to reduce service and support costs,engage your online customers in real time through a single activity.

SupportMagic streamlines and improves the customer support issues.It is a magnetic tool which cuts down your service and support costs in one roof.SupportMagic is remotely hosted where you dont have to download or install anything.

Send in your comments to-mailto:naseer@supportmagic.com

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