ManagingCommunities.com

90% of Conversations in Social Media About Banking Occur in Online Forums

Patrick — Mon, 14 May 2012 16:42:28 +0000

photo credit: in search for a new country of residence Recently, Jason Falls shared an interesting fact with me. According to his research, collected through NetBase, 90% of the trackable conversations occurring online around banks and bank products were in online forums. Ninety percent! 5% related to consumer reviews, 3% on blogs and less than [...]

How to Properly Use the Word “Forums” and the Term “Online Community”

Patrick — Thu, 10 May 2012 20:28:54 +0000

photo credit: avlxyz Once in a while, I run across an article that uses the word “forums” or the term “online community” in a weird, misleading way. What disappoints me most is when someone does this when they are claiming to have expertise in this space – they have community in their job title, they [...]

Why We Don’t Allow People to Link to Their Own Tutorial Sites on PhotoshopForums.com

Patrick — Mon, 07 May 2012 19:27:00 +0000

photo credit: outcast104 On PhotoshopForums.com, we don’t allow people to link (outside of their signature) to tutorial sites that they are in some way affiliated with. Even if the tutorial answers a question that has been asked. To some, this may sound strange. But, for us, it speaks to the intent of participation and the [...]

Online Communities Can Use Kickstarter and Crowd Funding, Too

Patrick — Thu, 03 May 2012 20:11:55 +0000

I recently backed a project on Kickstarter for the first time. The project was for “A Show with Ze Frank.” It was successfully funded (raising $146,752, well exceeding the goal of $50,000) the new series from Mr. Frank is well underway. I have loved his past work and was excited to see him back doing [...]

Post and View Community Management Jobs on ManagingCommunities.com!

Patrick — Mon, 30 Apr 2012 21:11:12 +0000

photo credit: bgottsab ManagingCommunities.com is regularly visited by community management professionals of all experience levels. Many of which are in need of employment or looking to further their careers. If you are looking to hire a community management professional and find qualified candidates, the people who read ManagingCommunities.com are who you are looking for. Whether [...]

“Managing Online Forums” Turns 4 Years Old

Patrick — Thu, 26 Apr 2012 20:35:19 +0000

Saturday will mark four years since the official publication date of my book, “Managing Online Forums.” I wrote the other day that one of the things I love most, as someone who has been managing online communities for 12 years and regularly writes about those experiences, is when people utilize my strategies in a thoughtful [...]

Things I Love as a Community Manager Who Writes About Community Management

Patrick — Mon, 23 Apr 2012 22:05:43 +0000

photo credit: Lhopfan I’ve been writing about online community management for a long time. I started writing my book in 2003, launched this blog in 2008 and published the book in that year, as well. Before the blog, I wrote about the topic sporadically elsewhere, including SitePoint. I love community management and I care about [...]

Whether Volunteer or Paid, Moderators Need Management

Patrick — Thu, 19 Apr 2012 21:12:10 +0000

photo credit: jczart I think there is this temptation with some community owners and administrators to select moderators and then not monitor them closely; to let them do what they think is appropriate without any sort of review of those actions. Whether they are volunteer moderators who help out for a few hours a week [...]

Get Started: Words of Wisdom and Motivation from Ze Frank

Patrick — Tue, 17 Apr 2012 02:29:43 +0000

photo credit: Jason Hargrove The sixth post ever published on ManagingCommunities.com was about “brain crack” and the importance of doing, care of some magical words from Ze Frank. By the time I wrote that post, in February of 2008, Mr. Frank had ended “the show with ze frank,” where those words had come from. More [...]

If Your Block Feature Tells People I’ve Blocked Them, I’m Not Using It

Patrick — Thu, 12 Apr 2012 17:51:35 +0000

photo credit: Pink Sherbet Photography I have been thinking a bit about the design of the block feature on some platforms. Let’s take Twitter as an easy example. When you block someone on Twitter, they don’t notify the person you block, meaning that they don’t specifically send them a message. But, when the person notices [...]