ManagingCommunities.com

What Can You Do When Information Leaks from a Private Forum?

Patrick — Tue, 07 Feb 2012 02:58:59 +0000

photo credit: Vivian Chen [陳培雯] Private forums are meant to be private – the information contained within is supposed to only be for the people who have access to that forum. But, people don’t always respect this fact and eventually, you may have someone leaking private information to people who shouldn’t have it. The question [...]

Social Media and Online Community Platform Usage by Inc. 500 Companies Detailed in Study

Patrick — Fri, 03 Feb 2012 03:10:00 +0000

Dr. Nora Ganim Barnes, a Chancellor Professor of Marketing and the Director of the Center for Marketing Research at the University of Massachusetts Dartmouth, has released the results of the center’s fifth annual study into the usage of social media by Inc. 500 companies. The survey asked participants about thirteen particular types of social media: [...]

Good Online Community Management is Censorship

Patrick — Mon, 30 Jan 2012 11:00:24 +0000

One of the reasons that words matter so much is that different words prompt different emotional reactions from people. If you call someone a spammer, they are more likely to react defensively than if you said that they were advertising. Even though, when it comes to the action, these are the same thing. Let’s take [...]

ManagingCommunities.com is 4 Years Old!

Patrick — Thu, 26 Jan 2012 12:00:53 +0000

photo credit: barbourians Friday will mark 4 years since the launch of ManagingCommunities.com. In honor of this occasion, I wanted to take a moment to thank everyone who has been supportive of this site and me. Thank you to those that read this blog, subscribe to it and spread the word by passing along my [...]

When Your Members Criticize a Company or Person, Invite Them to Your Community

Patrick — Tue, 24 Jan 2012 00:10:39 +0000

photo credit: SmithGreg I recently had a member on one of my communities start a thread to review a book, which he criticized. Most of his review was fair, but there were some parts that I felt were a little harsh. Still, it was appropriate for our community. As an author, I do sympathize with [...]

Celebrate Community Manager Appreciation Day 2012 with Dell (and Me) on Google+

Patrick — Thu, 19 Jan 2012 22:29:21 +0000

photo credit: Dell’s Official Flickr Page The third annual Community Manager Appreciation Day, originally started by Jeremiah Owyang, will be celebrated on January 23. In honor of this event, Dell will be hosting an hour long Google+ Hangout on their Google+ profile, starting at 1 PM ET (UTC/GMT -5). During the hour, there will be [...]

Calm Leadership is Vital to Strong Community Management

Patrick — Mon, 16 Jan 2012 20:32:04 +0000

photo credit: jsmjr In the United States, today is Martin Luther King, Jr. Day, in honor of the late civil rights leader. A few days ago, NBC News released a full episode of “Meet the Press” from March 28, 1965, which featured Dr. King. It is embedded below. If you watch it, you’ll notice how [...]

You Have the Right to Defend Your Stream

Patrick — Thu, 12 Jan 2012 23:16:34 +0000

photo credit: Gord Bell If you are like me, you have many different social streams of information that you pay attention to. These streams usually contain information from people that you have subscribed to in some way, whether you call it friending, following or something else. When we interact via platforms that have some sort [...]

Leveraging Your Development of a Community for an Industry Job

Patrick — Mon, 09 Jan 2012 21:19:30 +0000

photo credit: carterse I received an email from a reader who has managed a good sized community for a number of years. It is the largest within it’s focused niche, growing to host meetups not only online, but also in person. This reader will remain anonymous because although he wrote me to suggest that I [...]

How to Revive a “Dead” Online Community

Patrick — Thu, 05 Jan 2012 19:06:20 +0000

photo credit: ornello_pics Josh Barraza asked if I would talk about how you can revive a “dead” online community. That’s a great suggestion. Before we talk about the how, there are a couple of simple truths that we need to keep in mind. The definition of “dead” will vary by person, by community and by [...]