Comments for Matthew Revell http://www.understated.co.uk Ultra lounge and acid kitsch Tue, 27 Jan 2009 13:58:11 +0000 http://wordpress.org/?v=2.6.1 Comment on How to leave Virgin Media quickly and easily by Ian McEwan http://www.understated.co.uk/2007/how-to-leave-virgin-media-quickly-and-easily/#comment-1034 Ian McEwan Thu, 22 Jan 2009 23:10:33 +0000 http://understated.matthewrevell.com/?p=131#comment-1034 They have quite a good little scam going there. I phoned up to cancel their service and spoke to some girl in a call centre. She told me that I couldn't cancel until some engineer had come round. Now, what kind or rubbish is that. She told me I you can't cancel and I told her that I would not be paying anymore for there crappy service. What happened next was a month later I get a bill in as they have not recieved their next months payment. Well, were they pissed off about that and threatened to cut me off. I had already got SKY installed. I told them to carry on cutting me off as I tried but had failed in the past to do this. Then came the scam. They tried to charge me for the month after the date that I had cancelled. Then the letters started. Imagine if they did this to a few thousand inocent victims and managed to get away with it. How much money would they be robbing them of. Is Virgin media really that bad, that this how they need to make there money. They have quite a good little scam going there. I phoned up to cancel their service and spoke to some girl in a call centre. She told me that I couldn’t cancel until some engineer had come round. Now, what kind or rubbish is that. She told me I you can’t cancel and I told her that I would not be paying anymore for there crappy service.
What happened next was a month later I get a bill in as they have not recieved their next months payment. Well, were they pissed off about that and threatened to cut me off. I had already got SKY installed. I told them to carry on cutting me off as I tried but had failed in the past to do this. Then came the scam. They tried to charge me for the month after the date that I had cancelled. Then the letters started. Imagine if they did this to a few thousand inocent victims and managed to get away with it. How much money would they be robbing them of. Is Virgin media really that bad, that this how they need to make there money.

]]> Comment on How to leave Virgin Media quickly and easily by karla http://www.understated.co.uk/2007/how-to-leave-virgin-media-quickly-and-easily/#comment-1033 karla Wed, 14 Jan 2009 04:28:57 +0000 http://understated.matthewrevell.com/?p=131#comment-1033 geee guys all this stress for a dam broadband i have VM the c.service is just out of order and the quality is just bull... i pay for a speed that said it will be 10 mb and what i get not even 1 mb!!!!!! this is been going for the last 7 months ...i stayed so long coz i couldn't bother to stay hours on the phone but now 2009 and so fed up cancelling now. PLZ who ever is reading this DON't get VIRGIN MEDIA they are bunchs of liars!! geee guys all this stress for a dam broadband i have VM the c.service is just out of order and the quality is just bull… i pay for a speed that said it will be 10 mb and what i get not even 1 mb!!!!!! this is been going for the last 7 months …i stayed so long coz i couldn’t bother to stay hours on the phone but now 2009 and so fed up cancelling now. PLZ who ever is reading this DON’t get VIRGIN MEDIA they are bunchs of liars!!

]]> Comment on How to leave Virgin Media quickly and easily by guy http://www.understated.co.uk/2007/how-to-leave-virgin-media-quickly-and-easily/#comment-1031 guy Mon, 05 Jan 2009 18:41:58 +0000 http://understated.matthewrevell.com/?p=131#comment-1031 Virgin have ruined TW good work, the service i signed up for was "unlimeted" since then fup has just gone worse along with customer service. I left them 2 months ago and got "BE" broadband, excellent speeds and no hassle and decent customer service :D Virgin are ripping you of, i for one feel much better leaving them... so does my wallet. Virgin have ruined TW good work, the service i signed up for was “unlimeted” since then fup has just gone worse along with customer service.

I left them 2 months ago and got “BE” broadband, excellent speeds and no hassle and decent customer service :D

Virgin are ripping you of, i for one feel much better leaving them… so does my wallet.

]]> Comment on How to leave Virgin Media quickly and easily by David http://www.understated.co.uk/2007/how-to-leave-virgin-media-quickly-and-easily/#comment-1030 David Mon, 29 Dec 2008 12:40:36 +0000 http://understated.matthewrevell.com/?p=131#comment-1030 Well for the last month the TV service for NW3 in London has been worsethan useless with more than 6 breaks in service. At the moment they are still suffering from service breaks almost comtinually for the last 2 days. No help supplied by the helpline either. You ring the helpline and they give you no help at all. Well for the last month the TV service for NW3 in London has been worsethan useless with more than 6 breaks in service. At the moment they are still suffering from service breaks almost comtinually for the last 2 days. No help supplied by the helpline either. You ring the helpline and they give you no help at all.

]]> Comment on How to leave Virgin Media quickly and easily by Christine Self http://www.understated.co.uk/2007/how-to-leave-virgin-media-quickly-and-easily/#comment-1029 Christine Self Mon, 29 Dec 2008 12:30:34 +0000 http://understated.matthewrevell.com/?p=131#comment-1029 WHat a shambles. Changed to Virgin/Blueyonder/cable several months ago. WHen the wretched broadband is working it is fine. Main trouble is one can never be sure that it is working. Some emails arrive, while for no apparent reason others do not - or arrive the following day. I run a business and this is simply not good enough. I need to be sure my emails are getting through. Many thanks for the helpful number - looks like I will be needing that cancellation line very shortly. This morning is the fourth time in the last couple of months that emails have been erratic. WHat a shambles. Changed to Virgin/Blueyonder/cable several months ago. WHen the wretched broadband is working it is fine. Main trouble is one can never be sure that it is working. Some emails arrive, while for no apparent reason others do not - or arrive the following day. I run a business and this is simply not good enough. I need to be sure my emails are getting through. Many thanks for the helpful number - looks like I will be needing that cancellation line very shortly. This morning is the fourth time in the last couple of months that emails have been erratic.

]]> Comment on How to leave Virgin Media quickly and easily by karl http://www.understated.co.uk/2007/how-to-leave-virgin-media-quickly-and-easily/#comment-1027 karl Mon, 15 Dec 2008 22:55:14 +0000 http://understated.matthewrevell.com/?p=131#comment-1027 virgin media have constant service issues, lots of down time and poor speed (like 60-70% less speed than advertised) plus they send nasty solicitors letters to p2p file sharers (as seen on watchdog). im leaving them asap. In last few years they have gone from one of the best to one of the worst, thanks Richard. virgin media have constant service issues, lots of down time and poor speed (like 60-70% less speed than advertised) plus they send nasty solicitors letters to p2p file sharers (as seen on watchdog). im leaving them asap. In last few years they have gone from one of the best to one of the worst, thanks Richard.

]]> Comment on How to leave Virgin Media quickly and easily by Dave http://www.understated.co.uk/2007/how-to-leave-virgin-media-quickly-and-easily/#comment-1026 Dave Wed, 03 Dec 2008 17:41:57 +0000 http://understated.matthewrevell.com/?p=131#comment-1026 I used to work for the tehn Telewest in Atercliffe Sheffield. For those of you trying to get through to the call centres if you are in the Q for this particular one - expect to wait. Short staffed, cannot retain staff, poor management structure, long hours, crap pay - slave drive environment, expect you to handle upwards of 14+ call per hour with 100% resolution and if you don't make teh grade, you get bullied out of your employement. Pity the customer or the employee? Eitehr way, both get a raw deal from Virgin. I used to work for the tehn Telewest in Atercliffe Sheffield.

For those of you trying to get through to the call centres if you are in the Q for this particular one - expect to wait. Short staffed, cannot retain staff, poor management structure, long hours, crap pay - slave drive environment, expect you to handle upwards of 14+ call per hour with 100% resolution and if you don’t make teh grade, you get bullied out of your employement.

Pity the customer or the employee? Eitehr way, both get a raw deal from Virgin.

]]> Comment on How to leave Virgin Media quickly and easily by Lynn http://www.understated.co.uk/2007/how-to-leave-virgin-media-quickly-and-easily/#comment-1025 Lynn Thu, 27 Nov 2008 11:06:18 +0000 http://understated.matthewrevell.com/?p=131#comment-1025 Have had no phone line for 2 weeks now. 5 technicians been round all saying they can't mend the fault - it needs a pull through. Can't get hold of anyone to talk to, area manager was supposed to call me back but hasn't and have been asking for name of Managing director but no-one will give it to me. Cancelled contract today - Virgin are an absolute shambles! Have had no phone line for 2 weeks now. 5 technicians been round all saying they can’t mend the fault - it needs a pull through. Can’t get hold of anyone to talk to, area manager was supposed to call me back but hasn’t and have been asking for name of Managing director but no-one will give it to me. Cancelled contract today - Virgin are an absolute shambles!

]]> Comment on How to leave Virgin Media quickly and easily by Yonas Ogunsanya http://www.understated.co.uk/2007/how-to-leave-virgin-media-quickly-and-easily/#comment-1022 Yonas Ogunsanya Fri, 21 Nov 2008 07:08:14 +0000 http://understated.matthewrevell.com/?p=131#comment-1022 Virgin Media is atrocious. Their V+ Box is forever crashing. The remote control is awful. Their broadband service, though it claims to be 10x faster, is actually now slooooooower since they, rather allegedly, upgraded me from 2MB to 10MB. It takes on average 8 seconds to load the Google page. I'm tied to a 12 month contract and, when it runs out in June, I shall celebrate leaving this heap of tripe. I may even spend my money on dog food as I'll get a better quality of service. Booooooooo Virgin!!!!! Virgin Media is atrocious. Their V+ Box is forever crashing. The remote control is awful. Their broadband service, though it claims to be 10x faster, is actually now slooooooower since they, rather allegedly, upgraded me from 2MB to 10MB. It takes on average 8 seconds to load the Google page. I’m tied to a 12 month contract and, when it runs out in June, I shall celebrate leaving this heap of tripe. I may even spend my money on dog food as I’ll get a better quality of service. Booooooooo Virgin!!!!!

]]> Comment on How to leave Virgin Media quickly and easily by jools http://www.understated.co.uk/2007/how-to-leave-virgin-media-quickly-and-easily/#comment-1013 jools Sat, 08 Nov 2008 07:29:31 +0000 http://understated.matthewrevell.com/?p=131#comment-1013 I came home on Monday night to find that I have no TV - I was just plugged into the cable box (old NTL box) as recommended by a neighbour when I moved into the house 5 years ago and things have received 5 terrestrial channels without any problem. I finally found a message on one of the channels saying Virgin had switched off the analogue service and good news! wouldn't be charging me for it any longer. A few of annoyances: 1 Why didn't they let me know they were planning to do this? 2 They never were charging me for it - as far as I am aware when the cables were originally put in the agreement was that cable companies would provide terrestrial channels for free 3 Why could nobody at customer services tell me why my tv no longer worked? I called for two days and spoke to 6 different customer service agents (before I found the "hidden message" on my tv) 4 Why did they finally tell me I would need digital? The analogue service in my area still works. 5 After deciding to get a set top box and new aerial (expensive) they told me that taking up the free tv M package advertised would mean I lose a discount they have apparently been giving me(what discount? never explained) on my phone and broadband package which would now increase by £6 a month. Has anybody else had this happen? I have been putting off going digital as we don't have a lot of cash to spare. It's an awkward time of year with Christmas coming as well, though I wouldn't be surprised if Virgin pulled the plug on someone on Christmas eve! I came home on Monday night to find that I have no TV - I was just plugged into the cable box (old NTL box) as recommended by a neighbour when I moved into the house 5 years ago and things have received 5 terrestrial channels without any problem. I finally found a message on one of the channels saying Virgin had switched off the analogue service and good news! wouldn’t be charging me for it any longer. A few of annoyances:
1 Why didn’t they let me know they were planning to do this?
2 They never were charging me for it - as far as I am aware when the cables were originally put in the agreement was that cable companies would provide terrestrial channels for free
3 Why could nobody at customer services tell me why my tv no longer worked? I called for two days and spoke to 6 different customer service agents (before I found the “hidden message” on my tv)
4 Why did they finally tell me I would need digital? The analogue service in my area still works.
5 After deciding to get a set top box and new aerial (expensive) they told me that taking up the free tv M package advertised would mean I lose a discount they have apparently been giving me(what discount? never explained) on my phone and broadband package which would now increase by £6 a month.

Has anybody else had this happen? I have been putting off going digital as we don’t have a lot of cash to spare. It’s an awkward time of year with Christmas coming as well, though I wouldn’t be surprised if Virgin pulled the plug on someone on Christmas eve!

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