I need colors! It is summer, so maybe something summery? Maybe I can start with that. Something clean and bright and beachy. I need to go to the beach, though. The heat is scorching. It’s a great thing that I work at night because I don’t need to be in the middle of the hustle and bustle of the heat-infested city.

I wish I am a dog sometimes. Not a care in the world. Somebody take me out of my summer-misery!

But, sometimes, we run into challenges and we simply can’t move forward. We have different metrics in the office that we have to pass, and two of those are not controllable. You can only do your best and hope that the numbers turn out great.

I need to be pushed to do great in a positive way. I do not need to feel punished because of something that cannot be controlled.

Imagine this:

“You answer a call and did your very best to make sure that before you put the phone down, the person on the other line feels very satisfied with how you resolved their issue. Then,  you wait. Wait for a survey to turn up on their email for them to rate the service that YOU provided. Somehow, they were simply very dissatisfied with their past experiences and gave you that score.”

Simply put, you did your best to resolve their issue, but they still give you a failing mark for something that you did not do.

I wish that this account that I am currently supporting improves their service. They boast “Best in class service”, and yet, some of our kuligs, este “colleagues” from the JaiHo nation are not doing their part.

Happy thoughts!

Oh yeah, we do have free internet at work. It sucks that we only have three working computers that you have to share with the entire workforce, but, so what?

Anyway, I plan to blog this weekend.

Ciao!

Work is pretty much taking a toll on me. I am just lucky to have a very fun team and a very cool supervisor. We are planning our summer getaway for April! Woohoo!

I will try to do weekly blogs. I have to! Or I am just wasting my blog space. Right?

Today, I just received 2 perfect tees from Rainbow Scraps. I should have settled for a smaller size, though, but still, I like them tees. The fabric is cotton and a little stretchy. It feels comfortable to wear, too.

I am currently waiting for a new XOXO bag to arrive, plus a Doraemon pouch!

Since September, I have been working for another call center as technical support associate for a US-based ISP¹. I met 11 new friends from my wave, and we’re all lucky because we had 3 great trainers, who became our friends, too. In those two months of training, I’d have to say that it was worth giving the BPO industry another shot.

This week, all of us are trying to adjust with our new team. Lica and I are lucky to be assigned to one of the top 10 teams in our account. I’m glad that we’re together in one team, at least, it wouldn’t be too hard to fit in a new group. So far, my teammates have been very helpful and friendly to us. Our team leader invited us to eat with them for lunch on our first day with the team. They all made us feel that we belonged.

Still, Lica and I miss our wave. During lunch breaks, we would walk the floor and find our friends. We have different shifts, so sometimes, we can’t find anyone.

It’s been a stressful 3 days, but hopefully, after this week my body clock would be back to normal. From 8am to 5pm last week, to 8pm to 5am this week!

1. Internet Service Provider ↩

You can’t be too noisy. The owner of the resort is here. You can’t sing videoke if you don’t have a good voice. The owner doesn’t like it.

Okay…

The place wasn’t ready at all. There were no lights near the cottage area and the pool seemed unclean. The jacuzzi doesn’t even have water in it. The maintenance was nowhere to be found and they were supposed to provide the extension cords for the lights. In addition, that lady who welcomed us, told my friend this statement:

Doktora ako, di ako alila dito. (I am a doctor, I’m not the help here.)

Well, didn’t you, Mrs. Doctor, told us that the owner does not like noisy resort-goers? Eh…but, wait, YOU are THE owner! Overlook Resort Hotel provided us with nothing but poor customer service. I was asking one of the women help in the resort if we could grill our barbecue in the “barbecue area” near the pool, but she said, “It’s not allowed.” I asked why it’s not allowed, and she simply replied with a sneer on her face, “Because it’s not allowed.” What the…?

For almost two hours, we waited for them to setup the place. Days before our arrival, they already knew we were coming, but when we got there, they were not prepared at all. The owner and the help were not accommodating in the slightest bit! Mrs. Doctor was a snob and unfriendly. Some of the help were unfriendly, too. We decided to leave the place and transfer to the resort in front of them. The maintenance guy told us that we had to tell Mrs. Doctor that we were vacating the place, so I told him to call her, but he said, no one can ask her to come to us, WE have to come to her. Why? We are the customers, right?

Overlook Resort Hotel in Antipolo, your service sucks!

We were very much satisfied with the other resort, but that’s for another blog entry.

I bought myself a pair of red shoes for work yesterday. I got it at 70% off at Robinson’s Galleria. They had their 3-day weekend sale. I would have bought more, but my parents were in a hurry. I wish I can go back and got me that Aldo boots.

TwoZero is a store that sells unique clothes online. I really loved my first batch of orders from them, so when I saw their new arrivals, I ordered again!

What I love about TwoZero is that their pieces are limited, therefore, I won’t bump into someone who’s wearing the same clothes as I do. They also offer different payment methods. You can pay via bank deposit through BPI, remit your cash via Globe G-Cash, and best of all, they accept PayPal payments! Paying via PayPal makes shopping at TwoZero very convenient.

I have signed up for their mailing list. I want to be one of the first to see their new collection. I can’t wait for the next one!