Modis Help Desk Jobs | IT Jobs

SPANISH - Help Desk Analyst Level II

Mon, 07 May 2012 11:55:00 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Willoughby Hills, OH - Position: SPANISH - Helpdesk Level II Support Analyst Location: Cleveland, OH Duration: Long-Term Contract Modis, a leader in the staffing industry, is working with a client in the Cleveland area who is seeking a SPANISH - Helpdesk Level II Support Analyst to join their great work environment using cutting edge technology. Position Description: The SPANISH - Helpdesk Level II Support Analyst will support Spanish speaking users in high volume helpdesk atmosphere and will be the user’s single point of contact for support. Support Analysts can expect to spend their time working on the phones with end-users and may visit the end-user’s desk to solve support issues when remote tools are not available. This position will require frequent interaction between the helpdesk team and desktop team (SMS/patch management, certification lab, asset management), other IS groups, and management. Key Responsibilities: • Provide accurate and thorough solutions to user problems. Escalate or transfer problems when appropriate. • Provides information to customer/end-user regarding the status of their incidents or service calls. • Troubleshoot PC hardware and software problems; software installations and upgrades; provide first level of support for applications, network, server, and security. • Attempt proactive resolution of user and IS support issues to maintain a high level of visibility within the user community. • Log all requests in HP Service Center (help desk call tracking software). • Coordinate incident resolution and service request completion with various workgroups • Assist in the population and maintenance of the online knowledge base. • Detection and communication of possible problems and the assignment of them to the Problem Management team for them to raise problem records. • Participate in team projects that enhance the quality of the help desk service level, and promote technical and career growth. Candidate Must Have: • Strong conversational skills in Spanish, ideally prior experience in a customer service position • The ideal candidate will have a four-year technical degree or the equivalent in work experience. • Prior experience in a high-volume technical helpdesk environment • Have excellent customer service and communication skills • Have the ability to handle many calls for long periods • Identifies customer needs, manages expectations, and defines appropriate next steps. • Proactively solves customer problems • Previous experience and/or knowledge of: Windows 7, Microsoft Office 2003/2007/2010, Microsoft Internet Explorer, Microsoft Live Meeting, Microsoft Communicator, Adobe Acrobat Reader, Symantec AntiVirus, iPass, Cisco VPN Client, Cisco Security Agent • Develops successful inter- and intra-team relationships, including the ability to share, teach, learn, and manage conflict • Experience using Microsoft Systems Center Configuration Manager (SCCM) - Preferred • Experience using HP Service Center tool - Preferred **Please note - Must be authorized to work for any employer in the US directly without the need for sponsorship** NO C2C To be considered for this exciting opportunity, please send your Resume to: Jason.Canzoni@modis.com.

Jr. Java Developer

Wed, 02 May 2012 17:04:12 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Mentor, OH - Position: Jr. Java Developer Location: Mentor, OH Duration: Direct Hire Modis, a leader in the staffing industry, is working with a client in the Mentor, OH area who is seeking a Jr. Java Developer with a creative and positive attitude to contribute to their ecommerce and Mobile Commerce business. Position Description: The Jr Java Developer will be an individual who is passionate about software development and is knowledgeable in a variety of technologies. This individual will work on designing solutions with existing software to meet the customer’s needs and will be responsible for debugging issues with existing code. They will also have the opportunity to develop user interfaces as well as back-end databases using a variety of programming and scripting languages. Candidate Must Have: • Bachelor’s Degree or equivalent work experience • Experience with ASP.NET using C#, Java, VBScript • Experience reading logs, debugging, and troubleshooting software • Knowledge of XHTML, HTML, Javascript, XSLT, CSS • Experience with MS SQL • Additional programming knowledge a plus **Please note - Must be authorized to work for any employer in the US directly without the need for sponsorship** NO C2C In order to be considered for this exciting opportunity, please submit your resumes to: Jason.Canzoni@modis.com

Global Helpdesk Manager

Fri, 11 May 2012 17:53:19 EST

Industry: Manufacturing - Category: PC/DeskTop/Helpdesk - Location: Cockeysville, MD - Global Helpdesk Manager Baltimore, MD Modis is seeking a Global Helpdesk Manager for a full-time, direct hire career opportunity with an international industry leader in manufacturing titanium dioxide products. This is an opportunity to manage a Global Helpdesk team that will support 4500+ employees globally in a 24X7 environment. Responsibilities: • Provide regional and global communications appropriately regarding problems and issues affecting a large number of clients. • Ensure problem tickets are resolved in a timely manner based on system service levels. Create monthly report that tracks relevant ticket statistics. • Manage relationships with partners and vendors in relations to all Global Helpdesk Software and solutions. • Analyzing and resolving faults, be it a major system crash or a single connection issue. • Mentor IT Control Center and PC Services groups including providing cross-training opportunities where appropriate. • Providing training and technical support for helpdesk team in terms of knowledge and competence. • Create appropriate IT Policies, including obtaining appropriate approvals and publishing to clients. • Ensure problem tickets are resolved in a timely manner based on system service levels. Create monthly report that tracks relevant ticket statistics. • Minimizing unplanned network downtime & perform other duties as required. • Following strict operating processes and procedures as it relates to network operations & perform other duties as required. Skills Required: Formal Education/Qualification: • Engineering/ Bachelor/ Master Degree BSC/MSC/BE/MCA years experience in IT with background in Global Helpdesk management and technical support. • 4-5 years as Manager Customer support and Helpdesk support activities • CCNA or CCNP strongly preferred. • Firewalls – CISCO – Juniper, Cisco routers, Cisco VPN, Wireless Access Points • Exchange • SharePoint • Exposure to a SAP environment. • Develop new and innovative solutions to problem resolution and system/infrastructure design. • Knowledge of personal computing, including Microsoft Word, Excel and Project applications is preferred. Function Specific: • Managing Global Helpdesk team that will support 4500+ employees globally. • Experience managing Helpdesk or Service Desk team for multinational companies in a 24X7 environment. • Establishing Service Level Agreements and adhering to them as agreed with the management. • Escalating level 2 support issues and follow-up with regional IT Managers. • Providing monthly performance reports and making sure that deadlines are met. • Experience in dealing with emergency shutdown issues and coordinating with teams. • A strong sense of responsibility and initiative, strong desire to learn and improve, ability to prioritize and multitask, willingness to learn new technologies and maintain industry knowledge. • Knowledge and skills on Microsoft Operating systems Server pool. • Excellent communication and interpersonal skills, prioritize and organize tasks carefully and accurately. • Considerable current MS Windows experience. • Broad technical knowledge and understanding of LAN/WAN and client/server computing environments. • Considerable experience in the support of a medium to large server installation. • Ability to seek and solve root causes when dealing with end user issues. • Willing to travel extensively as and when needed basis (including Saudi Arabia). • Experience working on multiple Helpdesk technologies and solutions. • Establish standard global processes for 1st level support across all regions. Business/Industry Specific: • Experience in dealing with Customers in a manufacturing environment. • Experience in Customer service and customer focused environments. • Must be familiar with planning, implementing, managing, and/or supporting enterprise-wide development efforts. To succeed in the complex world of technology, you need exceptional connections - to the right experts, the right opportunities and the right answers. You'll find Modis right in the center of this ever-changing technological world - uncovering opportunities and connecting possibilities. As a global provider of IT staffing services, Modis connects the very best IT professionals to great opportunities at leading companies. And we do it every single day - for both temporary and permanent assignments and across virtually all industries. We use our insight, flexibility and expanded resources to anticipate the needs of leading tech companies and help them make exceptional connections with top tech talent. Please email resume to tracey.tillette@modis.com

Support Desk Engineer

Tue, 22 May 2012 18:43:51 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Austin, TX - To provide IT help desk support around Software Asset Management application to customers. The candidate has probably worked in application support or on a help desk dealing with a large number of generalist calls on a daily basis. Receive, manage and record IT help desk requests receiving either by telephone or email. . Dealing with and resolving helpdesk requests e.g. network configurations, AD Structures, GPO’s, firewalls, Windows Server and desktop OS’s. . Basic installation, configuration and support of IT equipment Education University education in MIS, CS, CIS or 3 years support experience. Qualifications . 3 – 5 years Networking experience with firewalls and LAN connectivity . SQL Server 2005 and above (some SQL query support) . Proficient in IIS setup and configuration . Licensing knowledge would be a great advantage

Help Desk - 1720191

Wed, 02 May 2012 12:22:23 EST

Industry: Telecommunications - Category: PC/DeskTop/Helpdesk - Location: Rochester, NY - Take all customer calls coming into the IT Customer Support Center and provide the highest quality technical support in a courteous and professional manner. Escalate issues within IT after all known problem solving techniques have been exhausted with accurate detail of the analysis at the time of turnover. Education: AAS or BS in related field. . Requirements and Specific Competencies: • Excellent customer service skills. Must have previous customer service experience. • System administration experience in Windows 2000 • Proficiency in Windows 2000 environment. • Knowledge of AS400 or Mainframe platforms preferred. • Proficiency in troubleshooting TCP/IP issues. • Some hardware knowledge needed. • Knowledge of Internet Explorer browser preferred. • Knowledge of MS Outlook preferred. • Proficiency in Microsoft Application’s – able to answer basic “How to” questions. • Must have the ability to work independently and as a team member in a self-directed, extremely fast-paced, demanding environment. • Must have the ability to prioritize and manage multiple and diverse requests. • Must have strong verbal and written communication skills. • Must have the ability to learn new, complex applications quickly. • Provide on-call support as scheduled. Modis has joined forces with Ajilon Consulting’s leading IT staffing division to create an IT recruitment powerhouse! Modis has become one of the world’s largest providers of information technology services and solutions by creating a culture where people and details are never averaged into a process. Our growth record and industry leadership is a result of our unique culture of treating every challenge as unique and delivering a solution that is perfectly suited. We listen. We innovate. We’re accountable!

Help Desk

Tue, 22 May 2012 14:10:54 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Chapel Hill, NC - Will provide first-level technical support to faculty, staff and students for a variety of applications and services used across a wide range of systems, networks, and platforms. Areas of support include Microsoft Windows operating systems, Microsoft Office Professional, various E-mail clients, Internet browsers, networking, and campus IT services. Principal duties involve diagnosing and resolving customer problems in collaboration with Response Services colleagues and external technical support groups. The positions are available on three teams that provide support to customers either via telephone (3 positions), in-person (2 positions), or electronic (1 position) contact. At least six months of prior experience providing technical support in one of these mediums of contact is strongly desired. Shifts could vary, but most likely will be either 1pm-10pm or 3pm-midnight. Located on UNC campus in the main library.

Technical Support Analyst

Tue, 01 May 2012 12:26:17 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: San Diego, CA - DESCRIPTION As a global provider of IT staffing services and the second largest in North America, Modis connects the very best IT professionals to great opportunities at leading companies. And we do it every single day - for both temporary and permanent assignments and across virtually all industries. We use our insight, flexibility and expanded resources to anticipate the needs of leading tech companies and help them make exceptional connections with top tech talent. We currently have a career opportunity for a Support Engineer in San Diego California. JOB DESCRIPTION: Enterprise-level support from corporate customer’s IT departments regarding company and select third-party products, analyze software and system configurations to identify and diagnose customer-reported issues and recommend corrective actions, maintain records of customer contact to track customer history and report recurring problems to the software development group, escalate complex issues to appropriate functional team and perform special projects as assigned. REQUIREMENTS: Provide technical support via phone and email for company’s products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if no resolution can be found. Document all technical enquiries and customer-reported problems in the customer tracking database, including the nature of the enquiry, and the resolution recommended. Multi-task, prioritize and organize all tasks assigned to you. Adhere to company policies and procedures regarding customer handling processes, service entitlement verification, customer registration and problem escalation. Maintain an electronic record of technical information to research possible solutions to customer-reported problems. QUALIFICATIONS: Bachelor's degree in Information Systems, Computer Science, or related experience. Must have excellent networking knowledge and skills. CCNA certification strongly preferred, but not required. Excellent verbal and written communications skills. Strong ability to diagnose and troubleshoot complex systems level technical configuration issues. Solid understanding of SMTP and common MTAs such as MS Exchange, SendMail, Lotus Domino, Solid understanding of TCP/IP, Routing, DNS/DHCP, LDAP Directories (Open LDAP, Active Directory, Novell E-Directory) & Databases (SQL or Oracle), Proxy Servers, Firewalls. Solid understanding of Network Administration, Windows Server Operating System, UNIX (Linux or Solaris). Experience and knowledge of working in support environments is essential. The candidate should be familiar with escalation processes and be able to manage all aspects of customer support issues. *Experience supporting and debugging Appliance Products in enterprise environments highly desired. Local candidates will be given strong preference. Please send resumes to Kelly.spencer@modis.com Please visit our website www.modis.com for more information about our company.

Jr. Data Center Technician

Wed, 16 May 2012 11:29:31 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Bowie, MD - Modis is currently recruiting for Jr. Data Center Technicians for a position in the MD suburbs of Washington, DC. Qualified candidates must have or be open to the following: 1) Basic level of knowledge of the Linux O/S 2) Be open to various shifts, including possible weekend and/or overnight work (some shifts are 4 day work weeks, w/ 3 days off) 3) Must be eligible and willing to submit to a government background investigation to obtain a Public Trust Clearance. If you line up with the above criteria, this could be the perfect opportunity to really kick off your IT career. Compensation is based on experience. Please forward your resume to jason.olsavsky@modis.com for further consideration!

Network and Email Account Administrator

Fri, 25 May 2012 21:11:13 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Los Angeles, CA - Seeking a Network and Email Account Administrator. This is a contract position that will last from 3-6 months. Location is West Los Angeles, CA Expected Skills: Active Directory, Exchange & Microsoft Office • Network & Exchange Account – New Accounts, Changes, Moves & Terminations • Grant File Access Rights • Maintain Security Group, Distribution List and Service Accounts • Create, Process and Close Heat Tickets • Process & Close Change Management Requests • Effectively communicate and respond to customer inquiry • Generate Active Directory Reports for Corporate and Hospital Management • Phone and eFax assignment • Other job related duties as assigned

Product Support Engineer

Tue, 22 May 2012 14:05:01 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Columbia, MD - Product Support Engineer Location: Columbia, MD Modis is looking for two highly motivated, adaptive and flexible individuals to join a dynamic Enterprise Support Team with a leader in intelligent cybersecurity solutions. The ideal candidates will have the opportunity to work with cutting edge and innovative security products in a tight-knit team, and will be responsible for high-level technical support with nationwide customers. Responsibilities in this capacity include: • Troubleshoot system, software, and networking problems. • Contribute documentation to a customer knowledge base. • Test patch releases and product updates. Required Skills: • Outstanding written and verbal communication skills • Strong people skills, ability to work effectively with customers and other teams • Strong technical and analytic skills. • Exceptional organizational skills, ability to manage multiple priorities in a fast-paced dynamic environment. • Advanced problem solving skills, ability to develop effective long-term solutions to complex problems • Ability to learn new skills and apply them quickly. • Motivated team player with excellent communication skill and a positive attitude Required Experience: • Experience with VMware • Experience in network protocol & packet analysis • Familiarity with Linux/Unix command line tools/environment. • Basic Unix system administration skills • Intermediate knowledge of TCP/IP networking • 2-3 years Enterprise support experience • Experience with MySql or other SQL database • Familiarity with Perl and/or bash shell script • Experience with Active Directory or other LDAP implementations • Familiarity with Snort or other intrusion detection system To succeed in the complex world of technology, you need exceptional connections - to the right experts, the right opportunities and the right answers. You'll find Modis right in the center of this ever-changing technological world - uncovering opportunities and connecting possibilities. As a global provider of IT staffing services, Modis connects the very best IT professionals to great opportunities at leading companies. And we do it every single day - for both temporary and permanent assignments and across virtually all industries. We use our insight, flexibility and expanded resources to anticipate the needs of leading tech companies and help them make exceptional connections with top tech talent.

PC Technician

Fri, 25 May 2012 10:54:44 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Carrollton, TX - PC Rollout Project (12-Months Contract/Contract To Hire Project) Project summary: PC Upgrade • PC Upgrade Project | Internally called, “Front-office Light Services” (FOLS) -- Upgrade of 2,200 PC’s from field locations (no travel required, all PC’s being shipped in and shipped out from the companies staging HQ site in Addison) and software upgrade (SQL 2000 to SQL 2008 and Win XP to Win 7x) to maintain PCI compliance (credit card compliance standards) that due to software licensing that is set to expire in April 2013 POSITION SUMMARY: This position is responsible for building, shipping, installing and maintenance of Point of Sale (POS) personal computers. The qualified candidate must possess general knowledge of hardware and software problem resolution either remotely or in person. The candidate must demonstrate good communication skills (oral/written), as well as, exceptional customer service skills. ESSENTIAL FUNCTIONS: . • Primary Duties & Responsibilities: This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and it is not intended to be all-inclusive. – Interact with customers to resolve issues remotely and in person as required on a daily basis. – Perform tasks in accordance with established department procedures and SLA. – Assist other department team members as needed. – Install computer hardware and peripherals components in a lab environment – Take input from others and appropriately and accurately apply comments and feedback – Take an active role in the successful completion of the project • Job Requirements: – Must have working knowledge of and be able to install Window7 – Maintain attention and concentration for extended periods of time in a fast paced highly repetitive environment – Must have exceptional customer service skills – Ability to work with general supervision. – Must have reliable transportation – Must be able to lift 50 pounds – Must be able to stand for long periods of time – Must be able to work flexible hours MINIMUM QUALIFICATIONS AND SKILLS: • Education – High School Diploma • Proficient with PCAnywhere and RDP • One year of technical experience with installation, configuration and troubleshooting computer hardware and software Additional Desired Skilled • A+ is desired but not required. • Experience with Altiris imaging software or similar product is desired but not required. All Interested candidates send an updated resume to matt.tannehill@modis.com

Shift Operator

Mon, 07 May 2012 16:52:27 EST

Industry: Government - Category: PC/DeskTop/Helpdesk - Location: Colorado Springs, CO - Summary: The Tier I Service Desk Network Operations Center (NOC) administrator is the first point of contact responsible for reactively monitoring customer data networks and providing fault isolation and troubleshooting. Must be a team player. Will have familiarity with varied concepts, standard best practices and procedures. Relies on experience and judgment to plan and accomplish goals. Perform a variety of tasks with limited guidance and supervision. Responsibilities: The NOC Administrator will provide 24 x 7 hour support on a 12 hour alternating shift. Responsible for recognizing and reactively troubleshooting and diagnosing problems on a proprietary IP network. Act as a front-line interface to customers, accepting trouble reports documenting and dispatching them to appropriate personnel or subject matter experts. Document and track problem management tickets using assigned ticketing tool. Communicate with different structural groups from customers to upper management. Read, write and follow basic documentation procedures with little to no supervision. Additional responsibilities are as follows: • Performs routine tasks in the Network Operations Center (NOC) • Act as a front-line interface to customers, accepting trouble reports documenting and dispatching them to appropriate personnel and/or carriers • Participate in tracking and prioritization of ticket-handling, including inter-shift turnover • Train users in NOC applications and system fundamentals Minimum Qualifications: • Previous proven experience in customer support and network operations environment • The ability to prioritize, delegate and escalate event situations appropriately • Strong inter-personal communication and customer service skills • Ability to accept responsibility and meet deadlines • Ability to work 12 hour shift on an alternating 3 to 4 day work schedule • Trouble shooting skills • Knowledge of basic Unix commands • Excellent verbal and written communication skills Preferred Qualifications: • Experience working at government sites and understanding protocol • LAN/WAN experience is a plus • Customer service or call center experience • Tivoli monitoring tools experience • Experience with ticketing tools Education/Certification Requirement: An AA or a Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline with 5 or more years of related professional experience. Education can be substituted for 9 years of experience. Clearance: Active Secret Clearance Working Hours: 12 hour shift on an alternating 3 to 4 day work schedule

Application Development / Production Support

Tue, 29 May 2012 15:43:28 EST

Industry: Other - Category: PC/DeskTop/Helpdesk - Location: Dublin, OH - Candidates must be eligible or already have authorization work in the US Complete Description: Day to day Prefix Production support. Develop, unit test and implement Prefix defect fixes. Assist with software development life cycle. Practitioners of the IT Application Development profession primarily focus on providing high quality, cost effective information technology solutions to business partners by creating new or modifying and/or supporting existing software applications. Associates are expected to design, code, analyze, configure, unit test, and maintain applications. With full competency, devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Designs, codes, tests, debugs, and documents those programs. Competent to work at the highest technical level of all phases of applications programming activities. Skills VB.NET SQL Email mark.steenstra@modis.com

PC Technician (Traveling)

Tue, 22 May 2012 16:07:19 EST

Industry: Healthcare - Category: PC/DeskTop/Helpdesk - Location: Louisville, KY - Our client, a Fortune 500 Healthcare concern in Louisville, KY, experiencing tremendous growth is looking to add a Traveling Tech/ Desktop Support Specialist. Interested candidates must be located in the Louisville, KY area or willing to relocate. Are you interested in boosting your career and adding to your skills in an exciting 100% travel capacity? Our client, a national healthcare leader, needs "traveling technicians" with good communication skills, customer service skills, able to work with all levels of management, and have the flexibility to travel extensively. Will provide on-site field deployments to administer efforts dealing with desktops, laptops, printer equipment, and other information technologies. Functions include tech refreshes, hardware replacements, decommissioning of equipment at the facilities, shipping/receiving, etc. Key attributes will include good customer service skills, empathy, focused, mature, dependable, good administration skills, etc. Must have own credit card and able to fill out weekly paperwork in a timely fashion If this describes you and you're looking to enhance your career, Modis would like to talk to you about your interest and experience with this role. Modis is one of the most highly respected information technology staffing and solutions firms in the world. That’s because we take the time to understand the needs of our consultants and clients so that when a match is made, it’s the right one. Our current team of over 6,500 consultants truly makes an impact on the technology of business throughout the world. Whether in the private sector or with one of our governmental clients, our consultants consistently find themselves working on projects on the cutting edge of technological advancement.

Helpdesk Support (Tier1)

Fri, 04 May 2012 11:18:54 EST

Industry: Healthcare - Category: PC/DeskTop/Helpdesk - Location: Louisville, KY - Helpdesk Support. Shifts will be M-F….9am - 6pm OR 10am - 7pm. Strong phone skills. High quality customer support position. Will be on the phones for 6 - 6.5 hours per day. Part of team responsible for supporting over 40,000 computers, laptops and printers. Summary: Documents and responds to customer requests and questions regarding information systems, software, and hardware utilizing a call tracking application. Answers questions or resolves issues. Assists in resolving related problems. TCP/IP Network Troubleshooting in a WAN/LAN environment Local and Network Printer Troubleshooting Remote Access Windows 2000 and XP OS skills Internet Explorer skills Software and Hardware installation Excellent Time Management and communications skills Strong ability to multitask

HelpDesk Support (L1 & 2)

Tue, 22 May 2012 17:00:39 EST

Industry: Healthcare - Category: PC/DeskTop/Helpdesk - Location: Louisville, KY - Modis is seeking to find a Helpdesk Support candidate. The Shifts will be M-F….9am - 6pm OR 10am - 7pm. A qualfied candidate will have the following, Strong phone skills. High quality customer support position. Will be on the phones for 6 - 6.5 hours per day. Part of team responsible for supporting over 40,000 computers, laptops and printers. Summary: Documents and responds to customer requests and questions regarding information systems, software, and hardware utilizing a call tracking application. Answers questions or resolves issues. Assists in resolving related problems. TCP/IP Network Troubleshooting in a WAN/LAN environment Local and Network Printer Troubleshooting Remote Access Windows 2000 and XP OS skills Internet Explorer skills Software and Hardware installation Excellent Time Management and communications skills Strong ability to multitask

Technical Specialist

Fri, 25 May 2012 12:27:04 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Cleveland, OH - Position: Technical Specialist Location: Cleveland, OH Duration: Long-Term Contract Modis, a leader in the staffing industry, is working with a client in the Cleveland area who is seeking a Technical Specialist to join their organization which has great impact in the local economy. Position Description: The Technical Specialist plays a pivotal role in the IT department. Responsibilities include providing technical support for an external application, participate in QA testing of application enhancements and organizing associated documentation, participate in PDF forms development using Adobe Acrobat and working on departmental documentation. Candidate Must Have: • Associate's Degree • 1-2 years experience in a technical support role • Proficiency with web and/or software development / configuration • Experience with Microsoft SQL Server Database • Eager and willing to jump in where needed and be a part of a team **Please note - Must be authorized to work for any employer in the US directly without the need for sponsorship** NO C2C To be considered for this exciting opportunity, please send your resume to: Jason.Canzoni@modis.com

Problem & Incident Management Analyst

Thu, 10 May 2012 13:19:31 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Cleveland, OH - Position: Problem and Incident Management Analyst Location: Cleveland, OH Duration: 12 Month Contract Modis, a leader in the staffing industry, is working with a client in the Cleveland area who is seeking a Problem and Incident Management Analyst to join their technology-focused, forward-thinking organization. Position Description: The Problem and Incident Management Analyst is part of the Applications Development group and is charged with addressing all incidents associated with external facing applications. As an escalation point for the Tier 1 helpdesk, the Problem and Incident Management Analyst requires a solid understanding of application development and production support. They will also use sophisticated dashboards to monitor the server production environment. Key Responsibilities: • Performing investigation and diagnosis of Incidents. • Performing resolution and recovery. • Performs initial diagnosis of Incidents. • Performing Incident closure procedures to ultimately determine if it is an ongoing or recurring problem • Performs Incident escalation, both functional and hierarchical, when necessary. • Responsible for Problem detection and logging. • Responsible for performing Problem investigation and diagnosis. • Ensures workarounds are properly implemented and documented • Responsible for maintaining the Known Error database. • Responsible for ensuring proper closure of Problem records, upon completion of RFCs, and appropriate Known Error database updates. • Responsible for performing Major Problem reviews. Candidate Must Have: • Bachelors or Associates degree with a min. GPA of 3.0/4.0 in an IT-related major • Advanced experience in network, hardware and software troubleshooting and problem-solving is required • Experience with issue management tools (e.g. Remedy), monitoring tools (e.g. Keynote), and data analysis/data queries (e.g. SQL, MBI, etc.) are required. • Superior communication skills is a must • Strong analytical skills are crucial in order to conduct root-cause analysis • ITIL knowledge or certification is a plus **Please note - Must be authorized to work for any employer in the US directly without the need for sponsorship** NO C2C To be considered for this exciting opportunity, please send your Resume to: Krysti.Ellis@modis.com

Systems Engineer - Windows 7

Thu, 10 May 2012 17:04:08 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Richmond Heights, OH - Position: Systems Engineer – Windows 7 Location: Cleveland, OH Duration: 6 Month Contract Modis, a leader in the staffing industry, is working with a client in the Cleveland area who is seeking a Systems Engineer – Windows 7 to join their technology-focused, forward-thinking organization. Position Description: The Systems Engineer – Windows 7 is part of a team helping to prepare the organization’s applications for a Windows 7 deployment. The Systems Engineer will work with the application subject matter experts on the system qualifications and installation instructions for their application. Candidate Must Have: • Bachelors or Associates degree in an IT-related major, plus 2 years of professional work experience • Must have a strong technical aptitude and a working knowledge of all areas in an IT environment, with the technical capability to use standard computer interfaces, operating system components, utilities, production schedulers, scripting programming languages, application programming languages, and large system environment hardware components • A customer service attitude • High Attention to detail • Ability to follow process and adaptability to changes in the process • Ability to work independently and as part of a team in a large and complex environment **Please note - Must be authorized to work for any employer in the US directly without the need for sponsorship** NO C2C To be considered for this exciting opportunity, please send your Resume to: Krysti.Ellis@modis.com

Sr. Desktop Support Engineer (ATTN JMO)

Wed, 16 May 2012 11:32:53 EST

Industry: Technology - Category: PC/DeskTop/Helpdesk - Location: Bethesda, MD - Modis is currently recruiting for a contract to hire position in Bethesda for a Sr. Desktop Support Engineer. Ideal candidatres will have 5-7 years of experience and a Microsoft Windows 7 Certification (MCDST or MCITP). Please review the job information below: • Building and maintaining all Windows XP and Windows 7 desktop images according to industry best practices. • Configuring and supporting workstations and printers in a Windows networked environment. • Support of Blackberry handheld devices. • Developing, implementing, and maintaining necessary application integrations according to industry and vendor standards. • Overseeing the analysis and testing of new and upgraded software, including the development and maintenance testing plan for software. Works closely with the development team to coordinate testing, piloting, deployment of software, training for customers and support team(s). • Automating the deployment of images and applications. Ensuring desktop images are updated on a regular basis, including documentation and communicating changes. • Troubleshooting application errors or applications not operating accurately, including isolating problems, collaborating about options, and implementing a resolution. Works with vendor as necessary to resolve escalated issues. • Maintaining clear and detailed documentation on all Windows images and associated technologies. • Assisting with research and development efforts for desktop virtualization • Assisting with emerging technology research and evaluation • Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards. • Implementing and maintaining workstation security to include workstation encryption, workstation firewalls, and workstation patch management. • Previous experience building and deploying Windows images to 800+ desktops/laptops within a multi-division organization • Extensive experience working with incident management systems such as Remedy. • Knowledge and experience in reporting metrics is highly desired • Experience in continuous process improvement implementation. Very importantly, this role requires the ability to apply critical thinking while troubleshooting a technical problem, expert knowledge with Windows 7, desktop and virtualization software, and desktop management tools. Candidates must have a either an Associates or Bachelors Degree to qualify. Please email your resume to: jason.olsavsky@modis.com for immediate consideration!