MonkDev Status

All Systems Operational

Site Hosting: Cloud Operational

Site Hosting: The Abbey Operational

Site Hosting: One-Click (Decommissioned) Operational

CMS Backend Operational

CMS API Operational

SSL Operational

Media Storage Operational

Monk Checkout Operational

Cobblestone Operational

e360 ChMS Operational

e360 Giving Operational

Sermon Cloud Operational

Historian Operational

Prayer Cloud Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 28, 2020

No incidents reported today.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

Easy Edit not working in Chrome Browsers

Resolved - We have fixed the issue causing EasyEdit to report a user as not logged in. If you are still seeing this issue please log out of the CMS, clear your browser cache and then log back in.

Thank you for your patience as we worked through this fix.
Mar 23, 10:41 PDT

Identified - Chrome recently rolled out an update to how they treat cookies on the web. As a result, our authentication cookies related to Easy Edit and the Color/Font picker have stopped working.

We are working on a fix for the issue, but if you need to access easy edit in the meantime, please use Firefox or Safari.

Thanks for your understanding.
Mar 17, 17:02 PDT

Mar 22, 2020

Some Sites Experiencing Unable to Serve or 504 Messages

Resolved - Some customers experienced intermittent 504 error messages and site outages. We moved swiftly to get systems back online. We pin pointed the issue with one of our hosting providers having an unexpected problem with a load balancing server that they were able to quickly resolve. We apologize for the downtime during an important time of the week for you and your congregation and are working hard to ensure your sites stay online and available.
Mar 22, 09:00 PDT

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

Timeouts in the CMS and Customer Websites

Resolved - We have updated our database auto-scaling and our services are back to running normally.
Mar 18, 12:05 PDT

Update - We have temporarily disabled access to the CMS while we bring our Databases back up.
Mar 18, 11:53 PDT

Update - We are continuing to investigate this issue.
Mar 18, 10:53 PDT

Investigating - We are currently experiencing heavy load on our database and as a result, you may experience 504 Gateway Timeout errors when navigating in the CMS.

You may also see that certain content on your website does not load. We are prioritizing website traffic over CMS traffic at this time.

Our whole team is working on resolving the issue.

Thank you for your patience during this time.
Mar 18, 10:52 PDT

Mar 16, 2020

No incidents reported.

Mar 15, 2020

No incidents reported.

Mar 14, 2020

No incidents reported.