tag:blogger.com,1999:blog-79366369918600902622026-10-20T18:22:09.424-07:00The MPi EDGEStay tuned for the latest updates and tips from your MPi Support Team!Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.comBlogger30125tag:blogger.com,1999:blog-7936636991860090262.post-75131696788930978722011-12-26T13:21:00.000-08:002011-12-26T13:21:35.258-08:00MPi Support Extends Hours to Better Serve Dealerships
::Editor's Note: If you're reading our blog posts in an email feed, you may need to click on the post title in order to read the full story.::
Beginning Jauary 2nd, 2012, MPi Support will be open one hour earlier, starting at 4:00 AM PT, instead of 5:00 AM PT.
As always, an On Call Tech is available 24/7, 365 days a year!
As a reminder, to reach MPi Support, simply email to supportRobert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-69454745991549305172011-12-08T17:06:00.001-08:002011-12-08T17:15:37.080-08:00Important MPi Support Advisory: Scheduled Maintaince for Weekend of 12/10/11
Editor's Note: If you're reading our blog posts in an email feed, you may need to click on the post title in order to read the full story.
Shops should have received this communication earlier this week, but please note this important Support Advisory for Scheduled Maintenance This Weekend:
The EDGE program itself will not be affected by this maintenance (unless your Service Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-29063225686398675592011-11-16T17:18:00.001-08:002011-11-16T17:23:48.667-08:00Stock Up on Toner NOW to $AVE!!
Editor's Note: If you're reading our blog posts in an email feed, you may need to click on the post title in order to read the full story.
NOW is the time to order toner for your MPi printers to keep inventory IN STOCK, ensuring you do not have any printer downtime. We have two incredible year end offers that both expire on December 31, 2011:
--> Buy 1 Full Set of Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-29438561786601176282011-11-14T10:17:00.001-08:002011-11-14T10:53:50.710-08:00Support Advisory: Connection Error when editing Treatment Plan
Editor's Note: If you're reading our blog posts in an email feed, you may need to click on the post title in order to read the full story.
Please be aware that if the Treatment Plan is edited by more than one person, EDGE may provide a connection error asking the user to "retry" or "cancel". The user must cancel and restart EDGE in order to continue operation. We apologize for anyRobert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-28326923710717478422011-09-22T13:52:00.000-07:002011-09-22T13:52:28.169-07:00Experienced World Class Service from MPi? Tell Us About It!
Editor's Note: If you're reading our blog posts in an email feed, you may need to click on the post title in order to read the full story.
If you have been taken care of by MPi Support and want to share some praise - please let us know! And as always, contstuctive feedback IS also welcome!
Robert Garcia
Email: rgarcia@mpi-edge.com
Skype IM: mpi-robert
Facebook: http://Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-23050776824583546692011-09-06T17:52:00.000-07:002011-09-06T17:52:48.425-07:00Techs - Don't Be Left Out! Be sure your shop registers for REV IT UP!!
Editor's Note: If you're reading this in an email feed, please click the Title to see entire story.
Over 300 dealerships and counting have already registered early for our 2nd Annual REV IT UP Contest! The prizes this year are even better than last year's awesome prize list! And there is no better way to improve tech skills, inspection skills, and upsell potential in the service Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-37970418769316927322011-08-29T17:40:00.000-07:002011-08-29T17:41:57.885-07:00Market the services you offer while your customers wait in the Service lounge!
Market the services you offer while your customers wait in the Service lounge! Get your FREE copy of MPi’s Customer Waiting Room Recommendations Video that you can use to educate your customers on the services you offer, promote your high quality service and offer unique TV programming. MPi has created a 50 minute loop video that contains a wide selection of MPi’s Recommendation Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-79293516884000690892011-06-29T15:39:00.000-07:002011-06-29T15:41:49.919-07:00Support Advisory: ERC Maintenance Window TonightPlease be advised that the EDGE Report Center (ERC) may be unavailable due to maintenance tonight between 6-8pm MT.Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-75114495455446336232011-05-11T15:53:00.000-07:002011-05-13T13:24:06.569-07:00Update your MPi Contact Info: New web url and email domain!MPi has a new website address! To bring our online presence into stronger alignment with our corporate and product branding for MPi and EDGE, we are making the following changes effective Monday, May 16th, 2011:
The MPi website is moving from http://www.mpifix.com/ to http://www.mpi-edge.com/.
The email domain for ALL email addresses at MPi will change from @mpifix.com to @mpi-edge.com.&Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-51318004665960811972011-05-11T14:32:00.000-07:002011-05-13T13:24:06.453-07:00Are you On Facebook?Are you on Facebook? We have started a new social media campaign with a brand new MPi EDGE Page! We wanted to take just a short moment to share our Facebook URLs with you.
1. Come Friend Me at http://www.facebook.com/mpi.robert!
2. Please "Like" our new MPi Page at http://www.facebook.com/pages/MPi-EDGE/167378779984977?ref=ts.
We hope you will connect with us on Facebook and follow our Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-32604294083655122022011-04-04T14:01:00.000-07:002011-04-04T14:02:04.426-07:00Videos Featuring our REV It Up Five Finalist Dealerships
NATIONAL FINALIST: CURT KRUSE
JAREMKO NISSAN SAAB - SPOKANE, WA
As we begin preparations to crown a 2012 Champion (next contest starts in August 2011), we wanted to take a moment and share two new videos from our FINAL RACE held last month. In addition to a video featuring all 5 finalists, there is also a News Video from our local Fox affiliate. These videos are a Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-52985162141113695212011-03-21T13:12:00.000-07:002011-03-21T13:12:40.802-07:00MPi ROCKS: MPi SOLD A $5,000.00 JOB (Customer Story)We love it when dealerships share their wonderful stories about what EDGE is doing for them! The Parts and Service Director at Mac Churchill Acura, Casey Pollard, recently highlighted how the EDGE system can make a signicant difference in educating customers to the needed services your dealership recommends. Vehicle owners need information and CONFIDENCE to make a Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-25996092937734338732011-03-07T16:29:00.000-08:002011-03-07T16:29:16.047-08:00We Have a Winner!! From Beach Ford Lincoln in Suffolk, VA - World Class Tech Mr. Andy Holmes!
Hint: Click on image to see larger view.
A very hearty congratulations to Andy Holmes and Beach Ford Lincoln in Suffolk, VA for their enormous success as our REV IT UP Grand Champion! Andy is the proud winner of these excellent prizes:
Contest trip to Las Vegas, all expenses paid!
$5,000 in prize money!
An 8-lap Rookie Experience with Richard Petty Driving Experience!
An OTC PegisysRobert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com1Lexus of Henderson, 7736 Eastgate Rd, Henderson, NV 89011, USA36.048687 -115.01810536.04435 -115.0254005 36.053024 -115.01080950000001tag:blogger.com,1999:blog-7936636991860090262.post-86251170790975884582011-02-28T17:06:00.000-08:002011-03-01T09:39:47.008-08:00A very special congratulations to our 5 Finalist Dealerships - OUR FINAL REV IT UP! RACE EVENT IS THIS SATURDAY!HERE WE GO!!!
OUR FINAL REV IT UP! RACE EVENT IS THIS SATURDAY, MARCH 5TH, 2011!
A very special congratulations to our 5 Finalist Dealerships who will be the highlight of our event this weekend:
FINALIST DEALERSHIPS FROM EACH OF THE 5 REGIONAL FINALS:
Click on the image below to view Larger Image
REV IT UP REGIONAL WINNERS HEADING TO THE FINAL RACE IN LAS VEGAS!
Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com17736 Eastgate Rd, Henderson, NV 89011, USA36.048687 -115.01810536.04435 -115.0254005 36.053024 -115.01080950000001tag:blogger.com,1999:blog-7936636991860090262.post-5281504523187598252010-12-16T09:26:00.000-08:002010-12-16T09:26:47.294-08:00We're Down to the Top 24 - Check our results from Race II Events across the continent!We're down to just 24 contestants in our REV It Up! Inspection Contest.
This is an exciting team as we prepare for Race III to further narrow the field towards our Grand Champion.
We are thrilled to share our congratulations for the following 24 finalists. This is truly an impressive honor and we wish each dealership and technician the very best of luck!
Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-9499504569276216872010-11-19T11:54:00.000-08:002010-11-19T11:54:41.045-08:00Congratulations to all of our Race 1 Winning Techs!And the winners of Race 1 are...
Congratulations to those who made it through round 1. Be sure to check back soon to see who's come out on top for Race 2. We hope to see you in the final race!
All Race 1 Winners are now posted at http://www.revituponedge.com/race1-results.php. Please visit often to track results from our ongoing elimination rounds!Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-77534852108569292082010-10-07T14:34:00.000-07:002010-10-07T14:34:04.464-07:00REV It Up Contest Registration Ends Oct. 8th - Register Today!The deadline to register has been extended until October 8th so be sure you register your shop today!!Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-35626678629376571912010-08-31T15:11:00.000-07:002010-09-08T17:21:40.975-07:00Got the Best of the Best Technicians In Your Shop?REGISTRATION ENDS SEPTEMBER 30TH!
Improve your EDGE™ results
In our ongoing effort to bring you new ways to maximize the value of EDGE™, we are excited to announce a nationwide contest called REV it UP which will surely excite and engage Fixed Operations to raise their game! REV it UP will help you improve EDGE™ results in several key areas:
■Increasing the engagement of your Service Techs inRobert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-86520643804990623792010-07-30T13:44:00.000-07:002010-09-08T17:09:41.572-07:00Please Be Sure Your IT Department Has White Listed mpihelp.comJust a quick request from our Support Team!
Please make sure your IT team has white listed the url mpihelp.com. This url is used by the Support Team with all users when we need to do a "net meeting" to view a user's screen and help them use the EDGE product.
Dealerships whose firewall / network block the url may be limiting their users from receiving the very best support.Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-47307346405410027552010-06-30T09:06:00.000-07:002010-06-30T09:06:00.162-07:00The Big Debate… Non-Dell Toner vs. Original Dell CartridgesThe Big Debate…
Non-Dell Toner vs. Original Dell Cartridges
The Dell printer we provide our customers is one of the lowest cost-per-page printers on the market, if not THE lowest. Despite this fact, many customers bristle at the cost of replacement toner, and will try to cut costs by purchasing seemingly “cheaper” third-party refurbished toner cartridges. Here are a few reasons why it’s so Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-28572394822669425782010-06-24T10:01:00.000-07:002010-06-24T15:18:43.121-07:00Dedicated to Customer SatisfactionDid you know that each of your Client Support / Tier 1 Tech Support Agents are certified by the International Customer Service Association (ICSA)? It's just one of the many requirements MPi demands of our people who are entrusted to take care of you - our valued EDGE users!
The ICSA, well known for founding National Customer Service Week through the US Congress, provides a six week Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-86955851989147512902010-04-14T07:59:00.000-07:002010-04-14T07:59:00.344-07:00Coming Soon: The EDGE Notifier!We love it when users ask for new features! Dealerships have been working hard to be a real time organization, meaning they want to drive results proactively and not be a reactive organization. To accomplish such a task, certain tools are needed to give service department leadership and users real time notification of key events. For instance, you don't want to wait to findRobert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-24114702894009302692010-04-07T07:03:00.000-07:002010-04-13T11:02:16.260-07:00Shop Flags Not Appearing To Sort Correctly? Here's Why!Shop Flags have become an important tool for communicating real time RO status in EDGE, especially between the Service and Parts Departments. A Tech (or any user) can simply click on on the Shop Flag column header to sort their RO list by shop flags. We have learned from user feedback, especially among technicians and Parts users that they rely on this simple function tremendously to Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-46090805584760285782010-03-31T07:48:00.000-07:002010-03-31T07:48:00.343-07:00Take advantage of our Free Web Based Training for all EDGE Users!Your EDGE product is robust and full of features you may not keep up with. Sometimes, a quick refresher about usage and process is in order! We wanted to remind you how you can grant access to any user in your shop to our Web Based Training (WBT) Center. There's always some turnover, so you will want to do this for all new hires - but feel free to remind your users their access Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com0tag:blogger.com,1999:blog-7936636991860090262.post-4178683835505710102010-03-30T19:05:00.000-07:002010-03-30T19:06:12.622-07:00Does your dealership use Twitter or Facebook to interact with customers?We have a new poll on our blog! Check it out and share your answer with us and your fellow dealers today - it's located on the right menu.Robert Garciahttp://www.blogger.com/profile/06418614687758956658noreply@blogger.com1