Responsibilities:

• Provide OpenText support, update and troubleshooting of issues.
• Provide support for Microsoft on-prem and Azure suite.
• Create and maintain highly-detailed infrastructure documentation including systems diagrams and architectural assessments for support, audit, compliance and disaster recovery purposes.
• Serve as a Subject Matter Expert (SME) and thought leader for other members of the IS team.
• Out-of-hour work will be required.
• Provide knowledge transfer of OpenText and NetIQ products and training as needed.
• Support and/or lead proof-of-concept efforts.

Qualifications

• Experience with OpenText (eDirectory, IDM, OES, iPrint, Filr Standard, Privileged Account Manager for Workstation, Secure Login NetIQ Access Manager and Zenworks).
• 7+ years of experience and certified in any of the following products eDirectory, IDM, OES, NAM, iPrint, SSO, PUM, Filr, Self-service Password Reset and Zenworks
• 7+ years of experience and certified with Windows Server platform and Azure.

Pay: $50,000.00 – $75,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Life insurance
Retirement plan
Work Location: In person

The post OpenText Support Services appeared first on mPower Software Services.

• Design, develop, enhance, maintain, fix, and support enterprise systems and applications of client technology platforms utilizing open-source driven enterprise architecture, Java/J2EE, Angular, PHP, HTML, Struts, Spring, Hibernate, RESTful API, JBoss EAP, and other technologies.
• Interface with business, and IT teams to understand and translate business requirements into formal technical specifications and application codes.
• Develop and execute quality unit tests, integration plans, and scripts to validate that application changes meet technical specifications.
• Work with testing and business teams to complete acceptance testing and contribute to integration, performance, and other testing functions.
• Participate in technical reviews at various stages of software and application development.
• Adhere to all security, Project Management Office (PMO), change control, work management, service delivery policies, processes, tools, and methodologies.

Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.

Minimum Qualifications

• A minimum of seven (7) years of experience in Java EE development and maintenance of enterprise applications.
• A minimum of five (5) years of experience with various development tools and technologies such as Eclipse IDE, GIT, Spring, Struts, JPA, Hibernate, Angular, JavaScript, TypeScript, HTML, HTML5, CSS3, JSP, Servlets, Web Services, and REST API.
• A minimum of four (4) years of experience developing SQL Queries for relational databases such as PostgreSQL, MySQL, Oracle, or other enterprise databases.
• A minimum of four (4) years of hands-on experience integrating Java-based applications with MongoDB, SQL, NoSQL, or other enterprise databases.
• A minimum of two (2) years of hands-on experience developing Java-based REST API with tooling such as Spring-REST, Struts, or equivalent.
• Proven experience designing and working with n-tier architecture and microservices-based applications (UI, Business Logic Layer, Data Access Layer).
• Proven strong analytical and debugging skills.

Preferred Qualifications

• A minimum of ten (10) years of experience in the Information Technology field developing, enhancing, maintaining, or supporting Java EE technology-based public-facing complex applications.
• A minimum of eight (8) years of experience in Eclipse IDE, SVN/GIT, Java/J2EE, Spring/Struts/JPA/Hibernate, Web Services, and Enterprise Service Bus.
• A minimum of five (5) years of experience developing secure Java-based REST APIs such as Spring REST and working with various technical teams to integrate the APIs with front-end applications.
• A minimum of five (5) years of front-end integration experience working with development, testing, and leading technical initiatives revamping technology solutions and adopting responsive design standards using Angular and React JS.
• A minimum of five (5) years of experience with SQL Stored Procedures and complex SQL queries using relational databases.
• A minimum of four (4) years of experience providing technical support designing, developing, enhancing, or maintaining health insurance marketplace, health, and human services, integrated eligibility, or equivalent complex public-facing applications.
• A minimum of five (5) years of experience with build and deployment processes and using tools such as Maven, ANT, and Jenkins.
• A minimum of two (2) years of experience in Implementing Enterprise Service Bus (ESB) using JBoss Fuse ESB.
• A minimum of two (2) years of experience with Angular JS technology.
• Experience working with code security scanner software such as Veracode, AppScan, and Fortify and performing vulnerability fixes to Java applications.
• Knowledge of SOA, microservices architecture, and web services internals.
• Knowledge of REST API and web services internals, including API security, Web Services security, and JSON/XML Schema development.
• Familiarity with various traditional and innovative project management approaches, tools, and phases of the project lifecycles.
• Experience with Agile software development practices.
• Knowledge of the Affordable Care Act (ACA) eligibility rules for Medicaid and Qualified Health Plans.
• Experience with or knowledge of Medicaid 8001 file processing or other inter-agency transactional file processing.
• Experience with EDI 834 enrollment transactions, including Adds, Changes, Terminations, Cancellations, and error processing.
• Experience working with the Project Management Office (PMO) processes, policies, and procedures.

The post Java Applications Developer appeared first on mPower Software Services.

• Architect systems, applications, infrastructure, DevOps, Cloud, database, and data models to build enterprise system architectures.
• Develop and implement plans for migrating architectures.
• Develop technical reference models to include hardware and software standards.
• Implement integrated software, hardware, cloud, and mobile solutions to meet system requirements.
• Provide architecture recommendations for web application technologies and middleware solutions.
• Lead architecture review of applications and integrations to ensure security compliance.
• Perform periodic reviews of cloud infrastructure and Integrations to ensure platform standards are met.
• Provide recommendations on usage optimizations and cost reduction strategies for infrastructure and product deployments.
• Collaborate and consult with infrastructure and system operations teams to help automate the end-to-end operations of applications and systems in AWS Cloud.
• Architect, design, build, maintain, document, and automate technical processes and operations using AWS cloud services.
• Develop standards and codebase to monitor and alert various cloud-based systems and applications to help ensure Service Level Agreements and other performance metrics are met.
• Monitor systems performance, troubleshoot errors, and debug.
• Provide direction and supervision to the IT team members in implementing coding strategies, system development processes, architectural planning, system integration testing, and implementation.
• Demonstrate thorough knowledge of system architecture, provide innovative code development approaches, and support programming, database development, and application integration efforts.
• Provide direction and support for all system testing efforts, including unit testing, load testing, end-to-end testing, validation testing, and user acceptance testing.
• Work with developers to define, build consensus around, and implement enterprise systems and application architectures to ensure performance, scalability, maintainability, extensibility, and application integration with external systems.
• Adhere to all security, change control, and client Project Management Office (PMO) policies, processes, and methodologies.

Note: The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.

Minimum Qualifications

• A minimum of ten (10) years of experience architecting large-scale Java enterprise solutions.
• A minimum of five (5) years of experience as a Systems Architect or as a Solutions Expert architecting, designing, and developing or supporting federal or state-based marketplaces or complex health and human services systems.
• A minimum of five (5) years of experience in a complex environment building WebService-enabled applications (SOAP and RESTful).
• A minimum of five (5) years of experience in a complex environment utilizing Java/J2EE, Spring, Struts, Hibernate, ETL tools such as Informatica, and NoSQL databases such as MongoDB.
• A minimum of five (5) years of experience with PostgreSQL/SQL databases and establishing data warehouses or supporting data integration solutions.
• A minimum of five (5) years of experience with tools such as Bamboo, Jenkins, Maven, Bitbucket, Jira, GIT, etc.
• A minimum of five (5) years of experience in document management systems.
• A minimum of five (5) years of experience with Cloud infrastructure on AWS (Amazon Web Services) and computing AMI virtual machines on Elastic Compute Cloud (EC2).
• A minimum of five (5) years of experience implementing DevOps and performing continuous integration (CI) and Continuous deployment (CD) processes.

Preferred Qualifications

•  A minimum of ten (10) years of experience as a Systems Architect or Solutions Expert architecting, designing, developing, and/or supporting federal or state-based marketplace systems or complex health and human services systems or applications.
• A minimum of five (5) years of experience with Integrated Eligibility, Affordable Care Act, or similar large Health and Human Service enterprise-level systems and applications.
• A minimum of five (5) years of experience with EDI transaction sets such as 834/8001, 999, and TA1, SOA, EDI, and EAI Applications.
• A minimum of two (2) years of experience working with 270/271 Health Care Eligibility Benefit Inquiry and Response transactions.
• A minimum of four (4) years of experience working with architecture, design, and implementation of systems and applications using Amazon Web Services (AWS).
• A minimum of five (5) years of experience maintaining Corticon implementations catering to complex business rules.
• A minimum of five (5) years of experience providing enterprise database solutions, data lake architecture, or data warehouse management support.
• A minimum of five (5) years of hands-on troubleshooting skills for Middleware, Network, and Security components.
• A minimum of five (5) years of experience in iOS or Android application development with experience in deploying and managing mobile applications on the App Store and Google Play Store or using React JS framework.
• Ability to create or understand UNIX Shell scripts and python scripts to automate repetitive tasks such as logs cleanup and error log monitoring.
• Ability to install and configure or support  Infrastructure/Integration Services such as Squid Proxy Server, SFTP, SMTP, etc.
• Ability to architect and secure middleware components following CIS Standards and Implement SSL between client, web server, and application server on a multi-security certificate layered system.
• Experience installing, configuring, and monitoring Sailpoint IdentityIQ, ForgeRock OpenAM, Open ID connect Kong API Gateway, and Akamai WAF through Akamai Kona Site Defender Content or equivalent technologies.
• Experience with installing, configuring, managing, upgrading, and maintaining the JBoss EAP, Apache Tomcat server, Corticon, Fuse ESB, and Apache HTTP server.
• Ability to architect, analyze, and monitor infrastructure and application performance using New Relic and Splunk.
• Experience working with the Project Management Office (PMO) processes, policies, and procedures.

The post Senior Systems Architect appeared first on mPower Software Services.

·     Coordinates system development to include design, modeling, security, integration, and formal testing

·     Contributes to completion of specific engineering programs and projects

·     Develops solutions to a variety of complex engineering problems

·     Perform complex systems design, development, and integration from the start of a systems life cycle to the end

·     Oversees complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools

·     Performs complex systems modeling, simulation, and analysis

·     Performs continual maintenance and provides complex solutions for security, backup, and redundancy problems

·     Prepares and maintains documentation for processes and procedures related to engineering projects

·     Assist senior engineers and field service engineering staff

·     Create and maintain system architecture and troubleshooting documentation

·     Monitor, analyze, & report information on system performance; identify inefficiencies, issues, and bottlenecks

·     Prepare plans and assessments, such as management engineering plans, integrated support plans, meeting presentations and implementation plans

·     Develop integrated system requirements and proposed design solutions

·     Research and documents analysis in technical reports and presents findings and recommendations to meet program requirements

·     Anticipate and addresses problems of systems integration, compatibility, and multiple platforms

·     Troubleshoot and resolve performance problems

Education:
•   Bachelor’s degree (in computer science, engineering, or mathematics) + 10 yrs. related experience

Essential Qualifications:

• Extensive experience with performing engineering and/or scientific research, studies, and analyses of specified technological, scientific, programmatic, and operational issues
• Advanced Linux experience
• Experience utilizing systems engineering and work management tools such as Dynamic Object-Oriented Requirements System (DOORS)
• Analytical and problem-solving skills
• Interpersonal skills to interact with team members and customers
• Ability to travel when needed
• Dependable

The post Senior Systems Engineer appeared first on mPower Software Services.

The Systems Engineer analyzes and designs technical solutions to address business needs. They will identify, investigate, and propose solutions to technical problems and will provide technical support and maintenance for existing and new telecommunications services. The EVS Engineer will works on moderate to complex projects as a team member.

Responsibilities of the Genesys Voice Engineer:

• Evaluate, design, and maintain existing or proposed contact center, IVR and session border communication systems.
• Contributes to the development of new theories and methods
• Analyzes the needs of the user community and recommends solutions.
• Prepares detailed specifications and flowcharts for implementation of new internal programs or modifications to vendor software.
• Coordinates installation of hardware and software configurations.
• Maintains contacts with vendors of telecommunications equipment and services regarding enhancements to or replacements for existing services and products.
• Supports the management and communication regarding system performance and reliability for voice and video components.
• Responsible for benchmarking, analyses, reporting on and recommendations for telecommunications systems, and systems management software to meet functional and non-functional system requirements.
• Serves as a liaison to other support groups and internal customers.
• Other duties as assigned

Qualifications:

• Experience with Genesys on-premises contact center software – architecture and framework.
• Experience with Session Border Controller systems and practices – familiarity with Oracle helpful
• Session Initiation Protocol (SIP) experience including carrier SIP Trunking
• Requires experience with call center solutions
• Experience with Cisco Call Manager
• Experience with one or more VoIP monitoring solutions
• Proven analytical and problem-solving abilities
• Strong knowledge of LAN/WAN technologies, QoS, Firewalls and IP troubleshooting
• Bachelor´s and 4 years of directly related experience. A combination of education & experience may meet requirements.
• Please consider applying even if you feel you do not meet 100% of the requirements.

The post Genesys Voice Engineer appeared first on mPower Software Services.

• Work with Subject Matter Experts, Project Managers and other Project Team Members to gather system requirements and any other pertinent documentation necessary to conduct SQA activities. Review and analyze System Requirements Specifications for completeness, consistency, and clarity.
• Design and deliver comprehensive Test Plans to outline Test Strategy, Test Objectives, Software Test Estimation to reflect the Resources (manpower, software, hardware) required to complete the Test, Test Schedule, and Test Deliverables.
• Design and develop Test Cases and Test Scripts for the System, Integration, Regression, Acceptance and Performance testing.
• Prepare, analyze and maintain Test Data; execute Test Scripts and perform other required Verification and Validation Activities in accordance with the Test Plan; conduct Ad hoc and Exploratory testing, when applicable. Document test execution results.
• Identify, log and manage Project Issues and Software Defects; conduct Defects Reviews with Software Developers, Subject Matter Experts, Project Managers and other members of the Project Team to monitor Defects resolution and disposal. Prepare Defects Summary reports to reflect the total number of reported defects, status of defects (open, closed, rejected. etc), and the number of defects in different statuses ordered by the defects severity and priority.
• Prepare comprehensive Test Status Reports that include Requirements Traceability Matrix, a summary of performed test activities, and the final test results.
• Work with cross-functional teams to ensure quality throughout the Software Development Lifecycle. Design, track and collect metrics to monitor project and product quality. Ensure the delivered products meet Customer’s expectations.
• Make recommendations to improve quality of products, processes and services.
• Perform other duties and activities as specified by the Quality Assurance Manager.

Minimum Skills and Experience:

• Minimum 1 year of relevant experience in Quality Assurance and Testing methodologies.
• Minimum 1 year of relevant experience working with automated test tools (i.e. Quality Center/ALM, Unified Functional Testing (Quick Test Professional), Performance Center (Load Runner), etc.)
• Minimum 1 year of programming experience preferred.
• Minimum 1 year of experience in the utility field/operations a plus.
• Bachelor’s degree in Business, Information Technology, Computer Science or related area of study, or demonstrated equivalent work experience, required.

The post Quality Assurance Analyst appeared first on mPower Software Services.

• Support Senior level Software Engineers and developers in designing J2EE software using object-oriented design patterns
• Designs, develops, documents, tests and debugs applications software and systems that contain logical and mathematical solutions.
• Develop Java/J2EE applications to solve highly complex technical problems
• Develop test harnesses to support software testing
• Provide software support for a real-time air traffic management system
• Debug software problems and provide solutions
• Support development of software requirements
• Help your team solve difficult problems, learn from and mentor other developers.
• Ensures software standards are met

ESSENTIAL QUALIFICATIONS

• Experience using Java /J2EE applications
• Experience using C/C++
• Familiar with the software life cycle
• Knowledge of SQL, XML and experience with databases
• Demonstrate strength in solving complex problems
• Interpersonal skills to interact with team members and customer
• Flexible with schedule

EXPERIENCE

Bachelor’s degree (in computer science, engineering, mathematics, or related field is preferred)

*Hiring all levels from 2+ years experience to 10+ years experience.

The post Software Developers appeared first on mPower Software Services.

• Testing and analyzes network systems development including integration, systems testing, probability testing, field test plans and customer acceptance plans to maintain the credibility/viability of the system
• Document test discrepancies and author change requests as required
• Maintains existing test processes and documentation to ensure adequate record-keeping and knowledge-sharing
• Organize and maintain baseline regression procedures in support of operational releases
• Investigate and report complex operational matters of significance in conjunction with other engineering and technical support to ensure cost effective and efficient resolution to problems
• Support leads on complex systems; determines system requirements; recommends process and/or programs, coordinates project team and follows through on implementation
• Assist Test Team in developing test plans, procedures and tools
• Conducts customer-witnessed testing
• Ensuring high quality solutions by implementing unit tests and supporting the creation and design of integration, load and user acceptance tests
• Support Operational patch testing, includes system and adaptation changes

ESSENTIAL QUALIFICATIONS

• Experience using software testing tools such as RTC, RQM, DOORs and SQL
• Analytical and problem solving skills
• Hands-on experience developing web applications using HTML/CSS/JavaScript
• Experience in roles that required demonstration of excellent communication and writing skills
• Basic experience with performing scalability and performance testing
• Software Development Lifecycle (SDLC) knowledge
• Experience with end-to-end system verification and validation
• Time management, priority allocation and task management skills
• Interpersonal skills to interact with customers and team members
• Ability to travel when required

EXPERIENCE

Bachelor’s degree (in computer science, engineering, mathematics, or related field is preferred)

Hiring for multiple levels of expertise. 2+ years experience – Senior level Experience

The post Test Engineers appeared first on mPower Software Services.

• Create and maintain system architecture documentation
• Assist in developing integrated system requirements
• Research and document analysis in technical reports
• Monitor, analyze, and report on system performance; identify inefficiencies, issues, and bottlenecks
• Support system analyses and reports by mining system information using no-sql/big data analysis techniques on large volumes of system logs (including tool suites like HortonWorks/Cloudera
• Model system behavior through functional flows and functional descriptions
• Prepare plans and assessments, such as management engineering plans, integrated support plans, meeting presentations and implementation plans
• Anticipate and addresses problems of systems integration, compatibility and multiple platforms
• Troubleshoot and resolve performance problems
• Troubleshoot high-level technical and non, engineering, mathematics -technical issues

ESSENTIAL QUALIFICATIONS

• Experience with performing engineering and/or scientific research, studies and analyses of specified technological, scientific, programmatic and operational issues
• Demonstrate strength in solving complex problems
• Experience utilizing systems engineering and work management tools such as Dynamic Object Oriented Requirements System (DOORS)
• Familiar using UNIX performance tools like top, iotop, sar, vmstat, iostat, ptrace, strace, ethtool, tcpdump
• Familiar with JVisualVM, JProfiler, JConsole
• Analytical and problem solving skills
• Flexible schedule
• Interpersonal skills to interact with team members and customers
• Organization and time management skills
• Ability to travel when needed

EXPERIENCE

• Bachelor’s degree (in computer science, engineering, mathematics, or related field is preferred) + 5 yrs. related experience

The post Systems Engineers appeared first on mPower Software Services.

Basic Qualifications:
• Bachelor’s degree (in computer science, engineering, mathematics, or related field is preferred) + 5 yrs. related
experience
• Experience with performing engineering and/or scientific research, studies and analyses of specified technological,
scientific, programmatic and operational issues.
•Demonstrate strength in solving complex problems

Other Qualifications:
• Communication skills
• Interpersonal skills to interact with team members and customer
• Organization and time management skills
• Analytical and problem solving skills
• Ability and willingness to learn

The post Intermediate Level Systems Engineer appeared first on mPower Software Services.