Resources

Software as a Service overview in two minutes

lordtrini@gmail.com (Administrator) — Wed, 24 Feb 2010 20:21:34 +0000

Software-as-a-service (SaaS) provides a quicker-to-deploy, lower-risk alternative to traditional licensed software; it also empowers the business unit by enabling ownership of the buying cycle, eliminating dependence on IT, and facilitating ongoing collaborative development. As Higher Education institutions look to focus on core competences and turn the development and management of nonkey assets over to others, SaaS provides an increasingly attractive alternative.

MyCatalog helps you comply with the new HEOA regulations

lordtrini@gmail.com (Administrator) — Wed, 24 Feb 2010 04:34:55 +0000

MyCatalog's integrated book list manager helps you to comply with the new federal HEOA (Higher Education Opportunities Act) regulations. The HEOA supports the academic freedom of faculty to select high quality course materials for their students while imposing several new provisions to ensure that students have timely access to affordable course materials at post-secondary institutions receiving Federal financial assistance. These provisions support that effort and include the following:

Why service management is more important now than ever

lordtrini@gmail.com (Administrator) — Tue, 23 Feb 2010 02:54:32 +0000

Despite technology investments, many companies are still in reactive mode when it comes to service desks. Unfortunately, this reactive mode comes at a steep price. In a recent study on IT Service Management, IDC found that customers who use service desk management software with embedded processes have experienced a 559% return on investment and a payback period of less than one year. Clearly, organizations who are not using these tools and processes are putting their company at a competitive disadvantage.

The main motivation for service management projects is to address negative customer satisfaction issues associated with the help desk. Typically, most process improvement programs, therefore, start by addressing the Incident and Problem Management IT processes within the help desk; and at some point, the help desk becomes a service desk.

How software-as-a-service can drive financial benefits

lordtrini@gmail.com (Administrator) — Tue, 23 Feb 2010 02:27:24 +0000

Software-as-a-Service has long been viewed as a way to accelerate implementation, reduce the risks inherent in rolling out new technology, and introduce flexibility into IT . However, in today’s budget crunch, SaaS has taken on a new role as a financial enabler SaaS acts as a financial enabler in four ways: