Looking for the best small to mid-tier CRM software vendors</h1> <article> <h1>Looking for the best small to mid-tier CRM software vendors</h1> <p>Mayuko — Fri, 10 Feb 2012 14:33:46 +0000</p> <p>We are business school students currently researching small to mid-tier CRM software companies in the EU region and their profitability and growth potential.</p> <p>We are trying to segregate CRM providers in different verticals such as Automotive, Healthcare and Consumer goods.We would like to drill down a couple of superior vendors and write a case study. We would be grateful if you can provide us your view about those companies.</p> </article> <article> <h1>New event brings social customer discussion to London</h1> <p>Neil Davey — Fri, 10 Feb 2012 01:19:19 +0000</p> <p>A new one-day event looking at the impact of the social customer on business strategies is coming to London next month.</p> <p>The proliferation of social media has empowered the modern customer and organisations have had to respond to this shift in balance of power in the relationship.</p> <p><a href="http://www.mycustomer.com/topic/social-crm/new-event-brings-social-customer-discussion-london/137039">read more</a></p> </article> <article> <h1>Behavioural advertising legislation: We're using a sledgehammer to crack a nut</h1> <p>Neil Davey — Fri, 10 Feb 2012 01:12:34 +0000</p> <p><em>With the EU cookie compliance act coming into full force in May, Jonathan Erwin looks at new ways of tracking consumer behaviour and urges companies to show customers the positive benefits of doing so.</em></p> <p> </p> <p> </p> <p> </p> <p><a href="http://www.mycustomer.com/topic/marketing/eu-cookie-act-were-using-sledgehammer-crack-nut/136987">read more</a></p> </article> <article> <h1>Deloitte announces Salesforce.com partnership</h1> <p>Neil Davey — Fri, 10 Feb 2012 01:09:11 +0000</p> <p>Consultancy Deloitte has entered into a formal partnership with enterprise Cloud Computing company Salesforce.com to implement its social enterprise technologies at multinational and international companies.</p> <p><a href="http://www.mycustomer.com/topic/technology/deloitte-announces-salesforcecom-partnership/137058">read more</a></p> </article> <article> <h1>Channel integration and the customer experience: What's going wrong?</h1> <p>Natalie Brandweiner — Thu, 09 Feb 2012 01:29:48 +0000</p> <p><em>As Pitney Bowes Software launches a new report into customer channel integration, MyCustomer caught up with Gary Roberts, the company’s VP of EMEA , to examine the barriers organisations face when integrating channels and what lessons can be learned.</em></p> <p> </p> <p> </p> <p class="MsoNormal"><o:p></o:p></p> <p><a href="http://www.mycustomer.com/topic/customer-experience/channel-integration-and-customer-experience-why-consistency-key/136918">read more</a></p> </article> <article> <h1>Is talk of a marketing-sales fusion debating the wrong issue?</h1> <p>Neil Davey — Thu, 09 Feb 2012 01:23:50 +0000</p> <p><em>Will marketing have to merge into the sales function if it is to have a future? That's not the question we should be asking, says Nicholas Watkis. </em></p> <p> </p> <p> </p> <p><a href="http://www.mycustomer.com/topic/marketing/talk-marketing-sales-fusion-debating-wrong-issue/136898">read more</a></p> </article> <article> <h1>Infographic: Walk-away factors in customer service</h1> <p>Neil Davey — Thu, 09 Feb 2012 01:21:01 +0000</p> <p><em>Enterprise Rent-A-Car explores the state of customer service in the UK and illustrates how retailers are one mistake away from losing customers. </em></p> <p> </p> <p><strong>CLICK ON THE IMAGE TO ENLARGE.</strong></p> <p><a href="http://www.mycustomer.com/files/siftmedia-mycustomer/images/highstreet.jpg"></a></p> <p> </p> <p> </p> </article> <article> <h1>Social media: 7 ways to drive interactions for leads - and measure them</h1> <p>Neil Davey — Thu, 09 Feb 2012 01:09:07 +0000</p> <p><em>In this series of Smart Insights Best Practice Advice, Danyl Bosomworth of</em> <a jquery1327421233014="47" jquery1296815959627="48" jquery1310739919057="50" href="http://www.smartinsights.com/about"><strong>SmartInsights.com</strong></a> <em>shares tips on best practice to get better results from digital marketing. This month Danyl explores how to increase web interactions with social media and content.</em></p> <p> </p> <p> </p> <p><a href="http://www.mycustomer.com/topic/marketing/social-media-7-ways-drive-web-interactions-leads-and-how-measure-them/136914">read more</a></p> </article> <article> <h1>Microsoft and 24/7 team to power customer service with Big Data</h1> <p>Neil Davey — Thu, 09 Feb 2012 01:06:23 +0000</p> <p>Microsoft is planning a raft of applications and services that enable large businesses to anticipate consumer needs, simplify the consumer experience and learn from every consumer interaction.</p> <p>The software giant has taken an equity stake in 24/7, and has an agreement for an R&D partnership and long-term IP licensing with the company.The agreement includes Microsoft merging its interactive self-service assets (clients, people and technologies) into 24/7 Inc.</p> <p><a href="http://www.mycustomer.com/topic/customer-intelligence/microsoft-and-247-team-power-customer-service-big-data/136972">read more</a></p> </article> <article> <h1>New tool promises real social media results for SMEs</h1> <p>Neil Davey — Thu, 09 Feb 2012 01:01:43 +0000</p> <p>A new launch is promising small businesses and not-for-profit organisations a full arsenal of tools to create success no matter what their knowledge of or experience with social media marketing. </p> <p><a href="http://www.mycustomer.com/topic/marketing/new-tool-promises-real-social-media-results-smes/136971">read more</a></p> </article> <article> <h1>Microsoft unveils Dynamics CRM Mobile</h1> <p>Neil Davey — Wed, 08 Feb 2012 09:10:41 +0000</p> <p>The next Microsoft Dynamics CRM service update will include a new, Cloud-based, cross-platform, native mobile application, the software giant announced this week.</p> <p><a href="http://www.mycustomer.com/topic/technology/microsoft-unveils-dynamics-crm-mobile/136950">read more</a></p> </article> <article> <h1>New service promises to be music to the ears of retailers</h1> <p>Neil Davey — Wed, 08 Feb 2012 01:16:52 +0000</p> <p>A licence-free background music service claiming to be the first PRS free and PPL free digital music service in the UK is promising to save retailers millions of pounds.</p> <p><a href="http://www.mycustomer.com/topic/customer-experience/new-service-promises-be-music-ears-retailers/136882">read more</a></p> </article> <article> <h1>CRM: What can Sainsbury’s tiger bread tale teach us?</h1> <p>Natalie Brandweiner — Wed, 08 Feb 2012 01:04:31 +0000</p> <p><em>Why has Sainsbury's reply to a child's letter struck a chord with us? And can we all learn something from this tale?</em></p> <p> </p> <p> </p> <p> </p> <p>When three-year-old Lily Robinson wrote to Sainsbury's to question why tiger bread was so named when it resembled the splotches on a giraffe, the story went viral and resulted in the company's eventual decision to rename the product.</p> <p>How did the company's response benefit the brand and what can other brands learn from this? <i><br /></i><o:p></o:p></p> <p><a href="http://www.mycustomer.com/topic/crm-what-can-sainsbury-s-tiger-bread-tale-teach-us/136844">read more</a></p> </article> <article> <h1>InsideView launches sales intelligence tool in the UK</h1> <p>Natalie Brandweiner — Tue, 07 Feb 2012 01:27:05 +0000</p> <p>InsideView has started shipping a <st1:country-region><st1:place>UK</st1:place></st1:country-region> and <st1:country-region><st1:place>Ireland</st1:place></st1:country-region> edition of its sales intelligence product and has announced partnerships with eight integrators and resellers in the region.</p> <p><o:p></o:p></p> <p><a href="http://www.mycustomer.com/topic/social-crm/insideview-launches-uk-edition/136834">read more</a></p> </article> <article> <h1>European Customer Experience World 2012 announces programme</h1> <p>Natalie Brandweiner — Tue, 07 Feb 2012 00:49:52 +0000</p> <p>The <a target="_blank" href="http://www.ecew.co.uk/ecew/index.htm"><strong>European Customer Experience World (ECEW)</strong></a><strong> </strong>event returns for its fourth year on May 22-23rd to welcome experts from the likes of Virgin Atlantic, Ford, Sky and Vodafone. </p> <p><a href="http://www.mycustomer.com/topic/european-customer-experience-world-2012-announces-programme/136828">read more</a></p> </article> <article> <h1>Infographic: What are the key consumer tipping points?</h1> <p>Neil Davey — Mon, 06 Feb 2012 01:22:33 +0000</p> <p><em>ClickFox reveals latest findings into what customer service issues frustrate consumers the most. </em></p> <p><strong><em>Click on the infographic to enlarge. </em></strong></p> <p> </p> <p> </p> <p><strong><em><a href="http://www.mycustomer.com/files/siftmedia-mycustomer/images/11372_Infographics_Benchmark_sm.gif"></a></em></strong></p> </article> <article> <h1>Culture shock: Cynical staff are killing your customer experience</h1> <p>Neil Davey — Mon, 06 Feb 2012 01:16:41 +0000</p> <p><em>Lior Arussy warns of one of the consequences of the economic climate that businesses may not account for. </em></p> <p> </p> <p> </p> <p><a href="http://www.mycustomer.com/topic/customer-experience/economic-fall-out-cynicism-killing-your-company-inside-out/136716">read more</a></p> </article> <article> <h1>Avinash Kaushik: Seven super lame customer metrics – and four super awesome ones</h1> <p>Neil Davey — Mon, 06 Feb 2012 01:08:37 +0000</p> <p><a target="_blank" href="http://www.kaushik.net/avinash/"><strong>Avinash Kaushik</strong></a> is analytics royalty – not only is he Google’s Analytics evangelist and author of best-selling books, <a target="_blank" href="http://www.webanalyticshour.com/"><strong>Web Analytics: An Hour a Day</strong></a> and <a target="_blank" href="http://www.webanalytics20.com/"><strong>Web Analytics 2.0</strong></a>, but he writes a hugely popular <a target="_blank" href="http://www.kaushik.net/avinash/"><strong>blog on analytics</strong></a> and is one of the most sought after speakers on th</p> <p><a href="http://www.mycustomer.com/topic/customer-intelligence/avinash-kaushik-seven-super-lame-customer-metrics-and-four-super-awesome">read more</a></p> </article> <article> <h1>Twitter analytics tools would drive social investment</h1> <p>Neil Davey — Mon, 06 Feb 2012 01:04:37 +0000</p> <div style="background-color: white"><span style="background-color: white"><br /> <div style="margin-top: 14pt; margin-bottom: 14pt">The introduction of analytics to Twitter brand pages will allow brands to optimise their campaigns more effectively and could result in more investment in the platform.</div> <div>Erica Anderson, Twitter's manager for news and journalism, hinted that Twitter is set to unveil a number of new tools for brand pages in the next few months that will allow brands to more accurately monitor the reach and effect of each tweet published.</div> <div> </div> <div>PR and social m</p> <p><a href="http://www.mycustomer.com/topic/customer-intelligence/twitter-analytics-tools-would-drive-social-investment/136761">read more</a></p> </article> <article> <h1>Service: "One strike and you're out" customers tell brands</h1> <p>Neil Davey — Mon, 06 Feb 2012 01:03:14 +0000</p> <p><span style="background-color: white">UK businesses only have one chance to get it right when it comes to customer service, a new study of 2,000 UK consumers commissioned by Enterprise Rent-A-Car has found.</span> <p> </p> </p> <p><a href="http://www.mycustomer.com/topic/customer-experience/service-one-strike-and-youre-out-customers-tell-brands/136763">read more</a></p> </article> </main></body></html>