NBRI https://www.nbrii.com Customer Surveys | Employee Surveys | Satisfaction Surveys Sat, 08 Aug 2020 22:20:51 +0000 en-US hourly 1 Measuring and Improving Customer Experience to Increase Profits https://www.nbrii.com/blog/measuring-improving-customer-experience-increase-profits/ Thu, 17 Mar 2016 18:59:38 +0000 https://www.nbrii.com/?p=16660 Business executives and managers understand that happy customers are the key to strong profits, so it follows that the majority of businesses have employed customer surveys to learn how to improve their customers’ experiences. Companies that follow best practices gather useful information about how to improve their businesses and products and do not alienate their…

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]]> Survey Research Informs Healthcare Decisions https://www.nbrii.com/blog/survey-research-informs-healthcare-decisions/ Mon, 25 Jan 2016 23:02:29 +0000 https://www.nbrii.com/?p=16502 Have you completed these types of healthcare surveys? Sandy had surgery on her vocal cords and was an inpatient for four days. Before she was discharged, she was given a questionnaire and asked to describe her level of satisfaction with hospital services that included the admissions process, her hospital room, food service, nurses, physicians, tests,…

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]]> Employee Satisfaction Surveys that Work https://www.nbrii.com/blog/employee-satisfaction-surveys-that-work/ Mon, 27 Jul 2015 18:53:28 +0000 https://www.nbrii.com/?p=15623 If you want to have happier employees, you first need to find out what makes them feel unhappy or dissatisfied while at work. Many business owners and managers turn to employee satisfaction surveys to understand this dynamic. It does make sense that the best way to learn about what makes employees happy or unhappy is…

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]]> 5 Tips for an Effective Customer Survey https://www.nbrii.com/blog/5-tips-for-an-effective-customer-survey/ Wed, 15 Jul 2015 15:12:13 +0000 https://www.nbrii.com/?p=15584 If your business revolves around customers, then the success of your business is a direct result of their satisfaction. When a customer is satisfied with the experience, service, or product you provide, that customer is more likely to return and also more likely to recommend you to others. Likewise, an unhappy customer is unlikely to…

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]]> The Truth about Employee Engagement Surveys https://www.nbrii.com/blog/the-truth-about-employee-engagement-surveys/ Tue, 09 Jun 2015 14:59:36 +0000 https://www.nbrii.com/?p=14890 Some employees view employee engagement surveys with irritation and skepticism. Employees must take time from their busy days to answer survey questions, but research shows that many employees feel disconnected from their managers and company mission statements. They are concerned that their responses won’t make a difference in their work lives because many bosses intent…

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