Hello

I'm Neville Barrett

Creator and Entrepreneur

Age 37
Address Greater Philadelphia Area
Email contact@nevillebarrett.com
Phone 267.328.4438
Employed with Vitalyst

Hello! I’m Neville Barrett. A technology enthusiast with 15+ years of technical support, customer service, and sales experience. Additionally, a solid knowledge of information, web, and mobile technology, hardware and software deployment, customer relations, and workforce management.

Professional Skills

Leadership

Management

Project Management

Troubleshooting

Reporting & Analysis

Training

WordPress

HTML & CSS3

JavaScript

PHP

Specialized Skills

G Suite

Communication Productivity

Skype for Business

Communication

Excel

Productivity Statistics

Work Experience

2017 - Present

Productivity Consultant

Provides technical support to Vitalyst customers via inbound telephone calls, email, and live chat with issues related to Microsoft Office Products like Outlook, Skype for Business, and Excel.

2015 - 2017

Final Expense Specialist

Provided affordable final expense solutions to seniors and their families. Negotiated appropriate coverage and payment options to clients on fixed incomes.

2014 - 2015

Team Lead, Product Support

Displayed strong knowledge of HTML, JavaScript, CSS, PHP, and the PointRoll Ad Platform to address functionality, implementation, and user experience related issues.

2013 - 2014

Product Support Engineer

Resolved and analyzed both basic, straight-forward internal/external client issues as well as more in-depth, moderately complex, elevated issues related to internet digital advertising and rich media.

2011 - 2013

Operations Support Manager

Provided strategic development for training, quality assurance, workforce management and support functions for Member Services.

2009 - 2011

Workforce Manager

Conducted organizational studies, work simplifications, measurement studies and evaluations for a strong increase in productivity within the department and company.

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