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<channel>
	<title>Take Your Website to the nextSTEPH</title>
	
	<link>http://nextsteph.com/stephblog</link>
	<description>Take Your Website to the nextSTEPH is the blog of Stephanie Cockerl, Blog and Search Engine Optimization Expert. Commentary on blogs, search engines and more.</description>
	<pubDate>Thu, 25 Jun 2009 02:52:31 +0000</pubDate>
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		<copyright>©Stephanie Cockerl </copyright>
		<managingEditor>steph@nextsteph.com (Stephanie Cockerl)</managingEditor>
		<webMaster>steph@nextsteph.com(Stephanie Cockerl)</webMaster>
		<category />
		<ttl>1440</ttl>
		<itunes:keywords>seo, sem , blogging, blog consultant, web design</itunes:keywords>
		<itunes:subtitle>From the  Desk of nextSTEPH</itunes:subtitle>
		<itunes:summary>Taking websites to the next STEPH</itunes:summary>
		<itunes:author>Stephanie Cockerl</itunes:author>
		<itunes:category text="Technology" />
<itunes:category text="Technology">
  <itunes:category text="Software How-To" />
</itunes:category>
<itunes:category text="Business">
  <itunes:category text="Management &amp; Marketing" />
</itunes:category>
		<itunes:owner>
			<itunes:name>Stephanie Cockerl</itunes:name>
			<itunes:email>steph@nextsteph.com</itunes:email>
		</itunes:owner>
		<itunes:block>No</itunes:block>
		<itunes:explicit>no</itunes:explicit>
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		<title>If you can’t beat ‘em, get Thesis</title>
		<link>http://feedproxy.google.com/~r/nextsteph/~3/rvxZhdDMfEU/if-you-cant-beat-em-get-thesis.shtml</link>
		<comments>http://nextsteph.com/stephblog/blogging/if-you-cant-beat-em-get-thesis.shtml#comments</comments>
		<pubDate>Thu, 25 Jun 2009 02:50:51 +0000</pubDate>
		<dc:creator>Stephanie Cockerl</dc:creator>
		
		<category><![CDATA[Blogging]]></category>

		<category><![CDATA[Thesis or Bust]]></category>

		<category><![CDATA[WordPress]]></category>

		<category><![CDATA[thesis theme]]></category>

		<category><![CDATA[wordpress themes]]></category>

		<guid isPermaLink="false">http://nextsteph.com/stephblog/?p=1624</guid>
		<description>&amp;#8220;What is the big deal?&amp;#8221; I kept asking myself. Its one thing when every other online person started to talk about and implement the Thesis Theme on their blogs. All of a sudden, I started getting inquires as to if I worked with the theme and if I could do tweaks for them.

	I&amp;#8217;m used to [...]</description>
			<content:encoded><![CDATA[

	<p>&#8220;What is the big deal?&#8221; I kept asking myself. Its one thing when every other online person started to talk about and implement the <a href="http://diythemes.com/?a_aid=4a42d7c8be3a4" target="_blank">Thesis Theme</a> on their blogs. All of a sudden, I started getting inquires as to if I worked with the theme and if I could do tweaks for them.</p>

	<p>I&#8217;m used to <a href="http://www.nextsteph.com/home/tag/blog/">making blogs look like their main websites</a>, but since Thesis came to town, I have been hearing more and more about it, that I just had to see what the big deal was about.</p>

	<p><a href="http://www.diythemes.com/thesis/get-thesis?a_aid=4a42d7c8be3a4&#038;a_bid=88100db6&#038;chan=ns"><img title="How smart is your WordPress Theme" src="https://diythemes.com/aff/accounts/default1/banners/thesis-260x125.png" border="0" hspace="5" alt="How smart is your WordPress Theme" align="left" /></a><img style="border:0" src="https://diythemes.com/aff/scripts/imp.php?a_aid=4a42d7c8be3a4&#038;a_bid=88100db6&#038;chan=ns" alt="" width="1" height="1" /></p>

	<p>So I caved and got the Personal Version. I decided to apply it to one of my fairly new blogs, <a href="http://www.neverleftcollege.com/" target="_blank">Never Left College</a>, to see what could be done.</p>

	<p>The installation was self-explanatory.  I am also impressed with both the Thesis and design consoles.</p>

	<p>So far, I managed to change fonts, installed plugins and widgets and uploaded some images.</p>

	<p>Tune in next time, when I dive into the world of hooks.</p>
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		<item>
		<title>A Dear “John Letter” to Palm</title>
		<link>http://feedproxy.google.com/~r/nextsteph/~3/_Ga1sywjowM/a-dear-john-letter-to-palm.shtml</link>
		<comments>http://nextsteph.com/stephblog/technology/a-dear-john-letter-to-palm.shtml#comments</comments>
		<pubDate>Mon, 22 Jun 2009 16:20:21 +0000</pubDate>
		<dc:creator>Stephanie Cockerl</dc:creator>
		
		<category><![CDATA[nextSTEPH Gear]]></category>

		<category><![CDATA[technology]]></category>

		<category><![CDATA[blackberry]]></category>

		<category><![CDATA[ipod touch]]></category>

		<category><![CDATA[palm]]></category>

		<category><![CDATA[pda]]></category>

		<guid isPermaLink="false">http://nextsteph.com/stephblog/?p=1612</guid>
		<description>Dear Palm,
It has been 9 years since I first became a Palm owner.

	After much consideration, the time has come for me to move on.

	I&amp;#8217;m not going to go over the many Palm devices have have owned over the years.

	I was slightly annoyed last year when my Palm 650 was exchanged for a Treo. The reduction [...]</description>
			<content:encoded><![CDATA[	<p>Dear Palm,<br />
It has been 9 years since I first became a Palm owner.</p>

	<p>After much consideration, the time has come for me to move on.</p>

	<p>I&#8217;m not going to go over the <strong>many</strong> Palm devices have have owned over the years.</p>

	<p>I was slightly annoyed last year when my <a href="http://nextsteph.com/stephblog/organization/digital-coaching/did-i-downgrade-or-upgrade-my-palm-treo.shtml">Palm 650 was exchanged for a Treo</a>. The reduction in keypad space was a real heartbreaker.</p>

	<p>Yes, I did demo&#160; the new product, the Palm Pre, but small keypad memories still lingered on.</p>

	<p><a href="http://www.amazon.com/gp/product/B001E0W9IG?ie=UTF8&#038;tag=nextsteph-20&#038;linkCode=as2&#038;camp=1789&#038;creative=9325&#038;creativeASIN=B001E0W9IG"><br />
<img src="http://nextsteph.com/stephblog/wp-content/uploads/2008/08/51dnwlnd2tl_sl160_.jpg" border="0" alt="Blackberry" align="left" /><br />
</a><img style="border:none !important; margin:0px !important;" src="http://www.assoc-amazon.com/e/ir?t=nextsteph-20&#038;l=as2&#038;o=1&#038;a=B001E0W9IG" border="0" alt="" width="1" height="1" /><br />
Plus with my luck with <a href="http://nextsteph.com/stephblog/raves/i-have-an-ipod-touch-now-what.shtml">winning the iPod Touch</a>, I have grown used to having more display space, so that I can actually read not squint.</p>

	<p>Plus with more clients calling and contacting me with requests that needed to be done yesterday, the choice was clear to finally become a Blackberry user.</p>

	<p>I guess <a href="http://nextsteph.com/stephblog/technology/what-type-of-pda-are-you.shtml">my public did have it right</a> all along.&#160; At least there is a <a href="http://alexdemers.me/iPhone/" target="_blank">Blackberry iPhone Theme</a>.</p>
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		<item>
		<title>Dealing with Delegation</title>
		<link>http://feedproxy.google.com/~r/nextsteph/~3/FsvtgVYqjBc/dealing-with-delegation.shtml</link>
		<comments>http://nextsteph.com/stephblog/newsletter/dealing-with-delegation.shtml#comments</comments>
		<pubDate>Fri, 19 Jun 2009 14:00:40 +0000</pubDate>
		<dc:creator>Stephanie Cockerl</dc:creator>
		
		<category><![CDATA[Newsletter]]></category>

		<category><![CDATA[delegation]]></category>

		<category><![CDATA[help]]></category>

		<guid isPermaLink="false">http://nextsteph.com/stephblog/?p=1581</guid>
		<description>As is the case with most business owners, I have problems with delegation.

	As an only child, I&amp;#8217;m used to doing everything on my own. So most of the time, I rather stick it out and make it work, no matter how long it takes.

	Finally, my back was &amp;#8220;against&amp;#8221; the wall and and I had to [...]</description>
			<content:encoded><![CDATA[	<p>As is the case with most business owners, I have problems with delegation.</p>

	<p>As an only child, I&#8217;m used to doing everything on my own. So most of the time, I rather stick it out and make it work, no matter how long it takes.</p>

	<p>Finally, my back was &#8220;against&#8221; the wall and and I had to make a decision. I took a deep breath and&#160; I asked a friend from around the way to help me with basic coding edits. This was a big step for me, since I&#8217;m so used to being in control of everything involving my clients.&#160; A good book&#160; to reference in this case is <a style="color: #4169e1;text-decoration: underline;font-weight: bold;" href="http://www.amazon.com/gp/product/0887307280?ie=UTF8&#038;tag=nextsteph-20&#038;linkCode=as2&#038;camp=1789&#038;creative=9325&#038;creativeASIN=0887307280">The E-Myth Revisited: Why Most Small Businesses Don&#8217;t Work and What to Do About It</a><img style="border: medium none  ! important; margin: 0px ! important;" src="http://www.assoc-amazon.com/e/ir?t=nextsteph-20&#038;l=as2&#038;o=1&#038;a=0887307280" border="0" alt="" width="1" height="1" />.</p>

	<p>Slowly but surely, I am evolving, as most business owners need to do to survive. I have also taken the bold step of having someone else review my taxes instead of me doing them by myself.&#160; At least next time around, I know that I do not have to be afraid to ask for help.</p>
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		<item>
		<title>MySpace: when good intentions go all wrong</title>
		<link>http://feedproxy.google.com/~r/nextsteph/~3/72z9qsi6DgM/myspace-good-intentions-go-wrong.shtml</link>
		<comments>http://nextsteph.com/stephblog/networking/social-networking/myspace/myspace-good-intentions-go-wrong.shtml#comments</comments>
		<pubDate>Mon, 15 Jun 2009 21:26:50 +0000</pubDate>
		<dc:creator>Stephanie Cockerl</dc:creator>
		
		<category><![CDATA[MySpace]]></category>

		<category><![CDATA[king of the hill]]></category>

		<category><![CDATA[social media]]></category>

		<category><![CDATA[tv]]></category>

		<guid isPermaLink="false">http://nextsteph.com/stephblog/?p=1605</guid>
		<description>Think your company shouldn&amp;#8217;t have a social media policy in place? See what happens on a &amp;#8220;King of the Hill&amp;#8221; episode when good intentions go all wrong.</description>
			<content:encoded><![CDATA[	<p>Think your company shouldn&#8217;t have a social media policy in place? See what happens on a &#8220;King of the Hill&#8221; episode when good intentions go all wrong.</p>

	<p><object width="399" height="231" data="http://www.hulu.com/embed/fWC0xVQZZziLpA_yv4J5yQ" type="application/x-shockwave-flash"><param name="allowFullScreen" value="true" /><param name="src" value="http://www.hulu.com/embed/fWC0xVQZZziLpA_yv4J5yQ" /><param name="allowfullscreen" value="true" /></object></p>
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		<item>
		<title>Are Baseball Uniforms going in the NASCAR way?</title>
		<link>http://feedproxy.google.com/~r/nextsteph/~3/F8vxL8xdYDs/are-baseball-uniforms-going-in-the-nascar-way.shtml</link>
		<comments>http://nextsteph.com/stephblog/marketing/branding/are-baseball-uniforms-going-in-the-nascar-way.shtml#comments</comments>
		<pubDate>Mon, 08 Jun 2009 14:27:09 +0000</pubDate>
		<dc:creator>Stephanie Cockerl</dc:creator>
		
		<category><![CDATA[Marketing]]></category>

		<category><![CDATA[branding]]></category>

		<category><![CDATA[advertising]]></category>

		<category><![CDATA[baseball]]></category>

		<category><![CDATA[sponsorship]]></category>

		<category><![CDATA[sports]]></category>

		<guid isPermaLink="false">http://nextsteph.com/stephblog/uncategorized/are-baseball-uniforms-going-in-the-nascar-way.shtml</guid>
		<description>Peach uniform,
originally uploaded by i_am_jared.


	Sports is a topic that I normally, don&amp;#8217;t cover here, but when it intersects with advertising, well, that&amp;#8217;s something else.

	There was an article in yesterday&amp;#8217;s Daily News about the speculation of baseball uniforms being laden with corporate sponsorship. When I first saw this, I was miffed to put it mildly.  [...]</description>
			<content:encoded><![CDATA[	<p><div class="flickr-frame"><a title="photo sharing" href="http://www.flickr.com/photos/30830776@N04/3000142589/"><img class="flickr-photo" src="http://farm4.static.flickr.com/3048/3000142589_dc1f8dc644_t.jpg" alt="Peach uniform" width="99" height="130" /></a></p>

	<p><span class="flickr-caption"><br />
<a href="http://www.flickr.com/photos/30830776@N04/3000142589/">Peach uniform</a>,<br />
originally uploaded by <a href="http://www.flickr.com/people/30830776@N04/">i_am_jared</a>.<br />
</span></div></p>

	<p>Sports is a topic that I normally, don&#8217;t cover here, but when it intersects with advertising, well, that&#8217;s something else.</p>

	<p>There was an article in yesterday&#8217;s Daily News about the speculation of baseball uniforms being laden with corporate sponsorship. When I first saw this, I was miffed to put it mildly.  In my opinion, in this age of sponsorship being nearly everywhere, shouldn&#8217;t baseball, the <span style="text-decoration: line-through;">scared</span> all-American sport remain sacred?  Players should be focused on the game, not be in competition to see who has the most patches on their jerseys like kid scouts.</p>

	<p><a href="http://www.nydailynews.com/sports/2009/06/06/2009-06-06_score.html" target="_blank">Read the article</a>, and let me know what you think.</p>
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		<item>
		<title>Protecting your online brand</title>
		<link>http://feedproxy.google.com/~r/nextsteph/~3/KTafGf6nN3Q/protecting-your-online-brand.shtml</link>
		<comments>http://nextsteph.com/stephblog/marketing/branding/protecting-your-online-brand.shtml#comments</comments>
		<pubDate>Fri, 05 Jun 2009 14:06:47 +0000</pubDate>
		<dc:creator>Stephanie Cockerl</dc:creator>
		
		<category><![CDATA[Twitter]]></category>

		<category><![CDATA[WordPress]]></category>

		<category><![CDATA[branding]]></category>

		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://nextsteph.com/stephblog/?p=1592</guid>
		<description>Are you concerned about your brand across different blog sites?

	Serveral people online have embraced some good tips and tools to protect your brand.

	Michelle Goodman of The Anti 9-to-5 guide had a good idea by having a Wordpress.com page that redirects to her website.

	So what do I do? Get nextsteph.wordpress.com of course! Don&amp;#8217;t expect any bells [...]</description>
			<content:encoded><![CDATA[	<p>Are you concerned about your brand across different blog sites?</p>

	<p>Serveral people online have embraced some good tips and tools to protect your brand.</p>

	<p>Michelle Goodman of The Anti 9-to-5 guide had a good idea by having a <a target="_blank" href="http://anti9to5guide.wordpress.com/">Wordpress.com page</a> that redirects to her <a target="_blank" href="http://www.anti9to5guide.com/">website</a>.</p>

	<p>So what do I do? Get <a target="_blank" href="http://nextsteph.wordpress.com">nextsteph.wordpress.com</a> of course! Don&#8217;t expect any bells and whistles there, I&#8217;ll just be mostly playing around with themes for inspiration.</p>

	<p>It was also mentioned in a John Jantsch&#8217;s <a target="_blank" href="http://www.ducttapemarketing.com/podcast.php">Small Business Marketing Podcast</a> to also claim multiple Twitter identities. Some people have even registered their personal names and protected their updates.</p>

	<p>So what steps are you taking to maintain your online brand?</p>
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		<item>
		<title>I have an iPod Touch, now what?</title>
		<link>http://feedproxy.google.com/~r/nextsteph/~3/jPwQsEMZ_40/i-have-an-ipod-touch-now-what.shtml</link>
		<comments>http://nextsteph.com/stephblog/raves/i-have-an-ipod-touch-now-what.shtml#comments</comments>
		<pubDate>Wed, 03 Jun 2009 14:00:31 +0000</pubDate>
		<dc:creator>Stephanie Cockerl</dc:creator>
		
		<category><![CDATA[nextSTEPH Gear]]></category>

		<category><![CDATA[raves]]></category>

		<category><![CDATA[ipod]]></category>

		<category><![CDATA[ipod touch]]></category>

		<guid isPermaLink="false">http://nextsteph.com/stephblog/?p=1583</guid>
		<description>Thanks to the folks at ClickBooth, I won an iPod Touch. Now that it has finally arrived, I should be jumping for joy.

	However, I already have an iPod with over 15gb of capacity left. So I&amp;#8217;m wondering how both my new shiny toy and my steady can co-exist in harmony.

	I stumbled upon a Lifehacker post [...]</description>
			<content:encoded><![CDATA[	<p><a href="http://www.amazon.com/gp/product/B001FA1NZK?ie=UTF8&#038;tag=nextsteph-20&#038;linkCode=as2&#038;camp=1789&#038;creative=9325&#038;creativeASIN=B001FA1NZK"><img src="http://nextsteph.com/stephblog/wp-content/uploads/2009/05/41vxx2owvfl_sl160_.jpg" border="0" alt="" /></a><img style="border:none !important; margin:0px !important;" src="http://www.assoc-amazon.com/e/ir?t=nextsteph-20&#038;l=as2&#038;o=1&#038;a=B001FA1NZK" border="0" alt="" width="1" height="1" /></p>

	<p>Thanks to the folks at ClickBooth, I <a href="http://blog.clickbooth.com/2009/05/winner-of-feedback-contest-announced-1st-week-recap/" target="_blank">won an iPod Touch</a>. Now that it has finally arrived, I should be jumping for joy.</p>

	<p>However, <a href="http://nextsteph.com/stephblog/technology/finally-took-the-plunge-and-got-an-ipod.shtml" target="_blank">I already have an iPod</a> with over 15gb of capacity left. So I&#8217;m wondering how both my new shiny toy and my steady can co-exist in harmony.</p>

	<p>I stumbled upon a Lifehacker post about how <a href="http://lifehacker.com/5265235/lifehacker-laptop-bags-gina-trapani-edition" target="_blank">Gina Trapani uses her iPod <del datetime="2009-06-03T14:29:29+00:00">and</del> as an external hard drive</a>.</p>

	<p>Another friend suggested that I keep all the music on the iPod and put everything else on the iPod Touch. I looked this up on the Apple support site and yes,<a href="http://support.apple.com/kb/HT1495" target="_blank"> it is possible</a>.</p>

	<p>I do have a list of applications I would like to try like <a href="http://www.pandora.com" target="_blank">Pandora</a> for the music I can allow, <a href="http://www.apple.com/webapps/socialnetworking/facebook_facebook.html" target="_blank">Facebook</a>,  <a href="http://www.apple.com/webapps/productivity/evernote.html">Everenote</a>, and <a href="http://www.freshbooks.com/add-ons/iphone.php" target="_blank">Freshbooks iPhone Time tracking App</a> for starters.</p>

	<p>I am perusing around the <a href="http://www.apple.com/webapps/" target="_blank">Apps store</a>, but can anyone recommend any other apps that I may like? With the iPod Touch,  I am at the mercy of Wi-Fi so be kind. Feel free to comment below.</p>
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		<item>
		<title>Auditing your business services</title>
		<link>http://feedproxy.google.com/~r/nextsteph/~3/roXxoBeQYbc/auditing-your-business-services.shtml</link>
		<comments>http://nextsteph.com/stephblog/newsletter/auditing-your-business-services.shtml#comments</comments>
		<pubDate>Tue, 26 May 2009 14:00:26 +0000</pubDate>
		<dc:creator>Stephanie Cockerl</dc:creator>
		
		<category><![CDATA[Newsletter]]></category>

		<category><![CDATA[auditing]]></category>

		<category><![CDATA[business]]></category>

		<category><![CDATA[services]]></category>

		<guid isPermaLink="false">http://nextsteph.com/stephblog/?p=1576</guid>
		<description>Like most business owners over the past several months, I have been doing a lot of internal auditing and reflection.

	Like with any move, one decides what they need and what they could let go of. The same can be said about business services. Are there services that you are using because everyone else is doing [...]</description>
			<content:encoded><![CDATA[	<p><img class="alignnone size-medium wp-image-536" title="istock_000000707672xsmall" src="http://nextsteph.com/stephblog/wp-content/uploads/2008/05/istock_000000707672xsmall-300x199.jpg" alt="Digital Spring Cleaning" width="300" height="199" /></p>

	<p>Like most business owners over the past several months, I have been doing a lot of internal auditing and reflection.</p>

	<p>Like with any move, one decides what they need and what they could let go of. The same can be said about business services. Are there services that you are using because everyone else is doing it, or is it something you and your business genuinely need?</p>

	<p>After deciding to let some services go and cutting down on others, I also decided like any good designer type, that I needed to update my look. So here we are.</p>

	<p>I am still in the process of moving things around here, but in the meantime, you can take a look at some past blog articles that are in some ways the catalysts for this change.<br />
<ul></p>
	<p><li><a style="color: #4169e1;text-decoration: underline;font-weight: bold;" href="http://nextsteph.com/stephblog/newsletter/cleaning-up-the-e-mail-clutter.shtml">Cleaning up the email clutter</a></li><br />
<li><a style="color: #4169e1;text-decoration: underline;font-weight: bold;" href="http://nextsteph.com/stephblog/organization/digital-coaching/digital-spring-cleaning.shtml">Digital Spring Cleaning</a></li><br />
</ul></p>
	<p>Have you made some decisions in regards to your business to cut back on some services? Let us know  what for  and why in the comments.</p>
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		<item>
		<title>Memorial Day Holiday Weekend Reading</title>
		<link>http://feedproxy.google.com/~r/nextsteph/~3/PMWEvwf5wPk/memorial-day-holiday-weekend-reading.shtml</link>
		<comments>http://nextsteph.com/stephblog/reading-list/memorial-day-holiday-weekend-reading.shtml#comments</comments>
		<pubDate>Fri, 22 May 2009 14:00:59 +0000</pubDate>
		<dc:creator>Stephanie Cockerl</dc:creator>
		
		<category><![CDATA[Reading List]]></category>

		<category><![CDATA[memorial day]]></category>

		<guid isPermaLink="false">http://nextsteph.com/stephblog/?p=1562</guid>
		<description>Unfortunately, I will not be going out of town due to circumstances beyond my control. Also with the possibility of being trapped by local transit, I thought this would be a good time to catch up on the books that I&amp;#8217;ve acquired during conferences so far this year.

	Here are some of them in no particular [...]</description>
			<content:encoded><![CDATA[	<p>Unfortunately, I will not be going out of town due to circumstances beyond my control. Also with the possibility of being trapped by local transit, I thought this would be a good time to catch up on the books that I&#8217;ve acquired during conferences so far this year.</p>

	<p>Here are some of them in no particular order:<br />
<a href="http://www.amazon.com/gp/product/1591841259?ie=UTF8&#038;tag=nextsteph-20&#038;linkCode=as2&#038;camp=1789&#038;creative=9325&#038;creativeASIN=1591841259">The Corporate Blogging Book: Absolutely Everything You Need to Know to Get It Right</a><img style="border:none !important; margin:0px !important;" src="http://www.assoc-amazon.com/e/ir?t=nextsteph-20&#038;l=as2&#038;o=1&#038;a=1591841259" border="0" alt="" width="1" height="1" /> by Debbie Weil<br />
<a href="http://www.amazon.com/gp/product/1427798613?ie=UTF8&#038;tag=nextsteph-20&#038;linkCode=as2&#038;camp=1789&#038;creative=9325&#038;creativeASIN=1427798613">Word of Mouth Marketing: How Smart Companies Get People Talking, Revised Edition</a><img style="border:none !important; margin:0px !important;" src="http://www.assoc-amazon.com/e/ir?t=nextsteph-20&#038;l=as2&#038;o=1&#038;a=1427798613" border="0" alt="" width="1" height="1" /> by Andy Sernovitz<br />
<a href="http://www.amazon.com/gp/product/1933631643?ie=UTF8&#038;tag=nextsteph-20&#038;linkCode=as2&#038;camp=1789&#038;creative=9325&#038;creativeASIN=1933631643">Fresh Customer Service: Treat the Employee as #1 and the Customer as #2 and You Will Get Customers for Life</a><img style="border:none !important; margin:0px !important;" src="http://www.assoc-amazon.com/e/ir?t=nextsteph-20&#038;l=as2&#038;o=1&#038;a=1933631643" border="0" alt="" width="1" height="1" /> by Michael D. Brown</p>

	<p>As soon as I&#8217;ll get through these, I&#8217;ll post a summary. In the meantime, if you&#8217;re looking for something else, you can always look in my <a href="http://astore.amazon.com/nextsteph-20" target="_blank">extended recommendations list</a>.</p>
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		<item>
		<title>Sprint uses downtime as an opportunity for its customers</title>
		<link>http://feedproxy.google.com/~r/nextsteph/~3/ghmq3opBUSc/sprint-uses-downtime-as-an-opportunity-for-its-customers.shtml</link>
		<comments>http://nextsteph.com/stephblog/raves/sprint-uses-downtime-as-an-opportunity-for-its-customers.shtml#comments</comments>
		<pubDate>Sat, 16 May 2009 02:00:48 +0000</pubDate>
		<dc:creator>Stephanie Cockerl</dc:creator>
		
		<category><![CDATA[Newsletter]]></category>

		<category><![CDATA[customer service]]></category>

		<category><![CDATA[raves]]></category>

		<category><![CDATA[word of mouth]]></category>

		<guid isPermaLink="false">http://nextsteph.com/stephblog/?p=1557</guid>
		<description>I was logging into my account to check on my account when I saw the dreaded &amp;#8220;Temporarily Unavailable&amp;#8221; page.
However as a consolation, the cell phone provider gave a  coupon code to get a free cell phone ringer upon the website&amp;#8217;s return.
This is not only a good example of customer service, but also a good [...]</description>
			<content:encoded><![CDATA[	<p><img class="alignnone size-full wp-image-692" title="416jk9uhm5l_sl160_" src="http://nextsteph.com/stephblog/wp-content/uploads/2008/08/416jk9uhm5l_sl160_.jpg" alt="416jk9uhm5l_sl160_" /><br />
I was logging into my account to check on my account when I saw the dreaded &#8220;Temporarily Unavailable&#8221; page.<br />
However as a consolation, the cell phone provider gave a  coupon code to get a free cell phone ringer upon the website&#8217;s return.<br />
This is not only a good example of customer service, but also a good way to promote word of mouth advertising.</p>
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