To ascertain the reason of your suspension, log into the client area and submit a support ticket.

The most common reason behind suspension is non-payment, the system will automatically suspend accounts which do not make payment in accordance with the following policy:

• Invoice due date
• Email a reminder to customer
• 10 Days past due
• Send a second reminder. At this point we'll attempt to contact customer by telephone
• 14 Days past due
• If no correspondance has been received from the customer and we've been unsuccessful in our attempts to contact the customer, suspend the account
• 14 days after suspension
• If still nothing has been heard from the customer, cancel the account.

Warnings are issued to the registered email address in our billing system.

If you do not have any invoices overdue then your account has been suspended for other reasons. Check the terms of use to make sure your account complies with it completely before submitting a ticket to the support desk in the billing system.