The position requires someone that is able to work within a very diverse team and for a wide array of stakeholders – both technical and non-technical. Many of the projects are of a fixed-timeline nature, so the ability to derive an effective project plan against a variety of constraints is critical.

Responsibilities:
•Interface and work closely with ITO Project Managers and local line managers to manage multiple ongoing projects concurrently
•Ensure that task requests are complete and delivered within the designated timeframe
•Lead project planning, scheduling, and reporting activities for projects which can range from small to very large in scale and budget
•Interface with internal departments/clients (e.g. Product Dev, Marketing, Business Intelligence, QA) for requirements capture and clarification
•Act as contact person for both ITO and internal departments when organizing system outages/upgrades to internal dev/test sites as projects demand
•Maintain project repositories and documents
•Advise and execute workflow process improvements/efficiencies

Requirements:
•At least three to five years of experience working on IT projects
•Demonstrated ability to manage multiple projects of varying scale and complexity
•Excellent written and oral communications skills
•Demonstrated ability to negotiate timelines and make educated judgment estimates
•Ability to work well with others on diverse projects in a collaborative team environment
•Cool and reserved under pressure
•Experience managing vendor relationships and external contacts
•Ability to solve problems and take prompt decisive action
•Applied knowledge of MS Office suite and MS Project
•Undergraduate degree or diploma in a related discipline; PMI/PRINCE2/ITIL certification a plus
•Experience on an IT Infrastructure or Support team would be a plus

To apply, send your cover letter and resume by email to careers@nzonemedia.com. Please include ITO Project Manager in the subject line of your email response

This position will be responsible for all Windows servers by performing duties which involve backup and recovery, performance, organization, upgrades and security as well as troubleshooting serious problems and improving Disk IOPS and other related tasks.

The successful candidate will have a solid understanding of Active Directory including users & accounts, group policies, directory schema, sites & services, domains & trusts and scripts.

Responsibilities:
•Administer the Active Directory including users & accounts, group policies, directory schema, sites & services, domains & trusts and scripts.
•Administer Exchange 2007 databases and mailboxes which involve data stores, restoring databases, troubleshooting serious problems as well as improving Disk IOPS and other related tasks.
•Responsible for all Windows servers by performing duties which involve backup and recovery, performance, organization, upgrades, and security.
•Manage, build and troubleshoot Windows clusters, SCSI Raid arrays & controllers.
•Manage additional Microsoft services such as WSUS, RIS, DHCP, DNS, ISA, IIS, DFS, CA, WDS, and others.
•Provide top tier technical assistance to support staff
•Create documentation for support staff, outlining procedures and best practices when dealing with Active Directory and other servers.
•Construct and rollout upgrades and improvements to Windows systems.
•Create test systems that represent production for testing domain changes and performance tuning while keeping these environments up to date.
•Additional projects as required

Requirements:
•Three to four years experience in a Windows administration role
•Solid understanding of:
oMS Windows 2003/2008 server
oActive Directory
oExchange 2007/2010
oBlackberry Enterprise Server 5.0
oLDAP
oRAID arrays and controllers
oWindows clusters
oIntegration of services in a multi-platform environment, including Linux and Mac OS X
oTCP/IP and associated services (e.g., DNS, DHCP, WINS)
oAdditional Windows services (WSUS, RIS, ISA, IIS, EFS, DFS, CA, WDS)
oApache or IIS web servers
oPC hardware
•Exceptional troubleshooting skills
•Ability to work well under pressure
•Strong interpersonal skills and the ability to work in a team environment
•Excellent verbal and written communication skills
•Ability to work some weekend and evening shifts
•Related education/certification

To apply, send your cover letter and resume by email to careers@nzonemedia.com. Please include Windows Systems Administrator in the subject line of your email response.

Responsibilities:
•Work with the Marketing Specialists and Marketing team to assist with planning and implementing acquisition/awareness based marketing programs.
•Assist in the preparation of campaign and creative briefs as well as other internal planning documents.
•Monitor and administrate the entire campaign process to ensure all projects are completed on-time, on-budget and on-strategy.
•Create and monitor JIRA issues (online docket/project management software) for all projects and project components.
•Prepare, maintain and present weekly status reports for all projects.
•Liaise with external suppliers (Design, Production, PR, Events, etc.) and internal stakeholders (Business Management, Development, QA, Marketing, SEO, Editorial, Affiliate Marketing, Customer Service, etc.) to ensure smooth rollouts of all projects.
•Assist in the preparation summary reports and post-campaign analysis of all projects.
•Conduct competitive analysis and market research.
•Work on marketing special projects as required.

Requirements:
•Experience with an advertising agency or similar marketing department; category/product experience.
•Strong organizational skills and an eye for detail are a must.
•Team player and independent worker.
•Strong communication skills (written and verbal) are a must – the ability to articulate an idea is essential for success.
•Experience with the MS Office suite of applications (Word, Excel and PowerPoint) and a general comfort level with numbers.
•Strong team player with great interpersonal skills.
•A passion for communications, advertising and media – both online and traditional – and a strong desire to learn.

To apply, send your cover letter and resume by email to careers@nzonemedia.com. Please include Marketing Coordinator in the subject line of your email response.

We are looking for a Search Engine Optimization Specialist.

Reporting to the SEO Manager, the Search Engine Optimization Specialist will be responsible for implementing and deploying SEO strategies. He/she will work with the Search Engine Marketing Team, under the guidance of the SEO Manager, to implement search strategies and track the effectiveness of new and existing campaigns.

The successful candidate will have strong analytic capabilities with specific knowledge of SEO/SEM and online marketing analytics. The SEO Specialist is expected to produce weekly, monthly, and quarterly reporting; assigned analytic projects; and produce independent analysis to help search engine strategy execution.

Responsibilities:
•Execute SEO technical analysis and evaluations.
•Define and measure SEO metrics & key performance indicators.
•Carry out Search Engine Optimization site implementations.
•Research and resolve possible HTML code, content, (internal and external) link architecture and navigation issues.
•Analyze competitor and other industry websites aimed at identifying improvement opportunities.
•Assess proposed solutions for effective traffic building directives.
•Monitor, measure, and track search metrics, including trend analysis.
•Perform detailed program reporting, analyzing trends and developing ‘actionable’ insights for the search programs on a weekly/monthly basis.

Requirements:
•University educated, preferably Computer Science or Marketing/Communications degree.
•Minimum two to three years experience search optimization projects, including concrete examples of large scale production work and execution.
•Demonstrated experience executing proactive campaign-level optimization that anticipates both the search engine and Internet user.
•Self-motivated, detail oriented and able to prioritize daily work efficiently.
•Creative-thinker with excellent interpersonal, team, organization, and communication skills.
•Sound judgment and professionalism when corresponding with partners, managers and team members.
•Proactive work ethic when managing numerous competing priorities in a fast-paced work environment.
•Optimization experience in competitive online categories (preference given to online gaming and entertainment industries).
•Superior understanding of organic SEO techniques and search engine market best practices/guidelines.
•Website information architecture and layout design experience.
•Ability to execute programs given the multidisciplinary nature of optimization programs.
•Deadline driven, passionate, determined to succeed and stay on top of a rapidly changing industry.
•Proven ability to accommodate evolving responsibilities and last minute changes.
•Able to analyze metric data and convey/report observations and recommendations appropriately to Manager.
•Superior proficiency in MS Word, Excel and PowerPoint.
•HTML & CSS experience considered is desirable.
•Complex link building experience is an asset.

To apply, send your cover letter and resume by email to careers@nzonemedia.com. Please include SEO Specialist in the subject line of your email response.

We are looking for a Senior Telecommunications Administrator.

This position will be responsible for maintaining our call center’s telephone systems on a 24/7 basis, do troubleshooting for any kind of technical problem and other similar functions. The successful candidate will be highly competent in Cisco VoIP hardware, software and possess exceptional troubleshooting skills.

Responsibilities:
•Maintain all telephony systems in corporate and 24/7 call center environment as well as develop new solutions to meet changing needs of users.
•Administration of fully redundant Cisco UCCE environment.
•Administration of multiple voice gateways (MGCP and H.323).
•Administration of IVR systems (Cisco Voice Portal).
•Administration of Cisco Unity voice mail system.
•Administration and Integration of call center resource scheduling, call quality & recording applications and systems (IEX TotalView and Voice Print International).
•Administration of various telephony appliances (includes MUX, Echo Canceller, etc).
•Create custom resource utilization reports for various users.
•Investigate, develop and deploy end user telephony applications.
•Support and troubleshoot any and all systems failures or problems.
•Coordinate delivery and maintenance of service provider technologies (includes DS3’s, PRI’s, analog circuits, etc).
•Documentation of vital systems and procedures.
•Cross-train team members.
•Any other such duties as may be required from time to time.

Requirements:
•Three or more years experience in a VoIP support role.
•Five or more years of supporting a call center in a multi-site environment.
•Solid understanding of:
oCisco Unified Communications Manager.
oTelephony integration of call centre scheduling and quality applications.
oData networking technologies, e.g. Power-over-Ethernet, TCP/IP.
•Very familiar with back-end Cisco VoIP hardware, software, and handsets.
•Familiar with resource management systems, such as IEX TotalView.
•Exceptional troubleshooting skills.
•Ability to work well under pressure.
•Ability to work with the call centre business units to define business requirements and source technical solutions or new call center technology.
•Strong interpersonal skills and the ability to work in a team environment.
•Excellent verbal and written English communication skills.
•Ability to work some weekend and evening shifts in addition to being on-call.
•CCNA/CCNA-Voice/CCVP certifications an asset.

To apply, send your cover letter and resume by email to careers@nzonemedia.com. Please include Senior Telecommunications Administrator in the subject line of your email response.

We are looking for an Operations Support Specialist.

Working as part of a team, this position will diagnose and troubleshoot incidents as well as escalate issues to the appropriate business and technical experts and coordinate the efforts of all involved.

The successful candidate is expected to have significant years of experience working in a position that is primarily focused on Linux operating systems, exceptional customer service and troubleshooting skills.

Responsibilities:
•Work as part of a team that operates a large number of mission critical Linux and Windows servers
•Manage applications to monitor service uptime and performance
•Diagnose and troubleshoot incidents while attempting to resolve the majority on your own
•Escalate issues to the appropriate business and technical experts and coordinate the efforts of all involved
•Communicate the status of incidents and progress made in terms that business stakeholders will be able to understand
•Perform required production software deploys and liaise with product development teams to ensure deployments are done properly and in a timely fashion
•Maintain system documentation and troubleshooting procedures
•Log all work and time in the company ticketing system as well as provide weekly status reports to managers

Requirements:
•Two to three years working in a position that primarily focused on Linux operating systems (preferably RHEL/CentOS)
•Two to three years working with Windows server operating systems
•Exceptional customer service and troubleshooting skills
•Excellent written and spoken English communication skills
•One to two years experience managing monitoring software (e.g. Sitescope, OpenNMS, Cacti, Gomez and Alertsite)
•Experience supporting Apache/Tomcat/JBoss web application servers
•Experience with any of these other systems or vendors is an asset: Atlassian’s Jira & Wiki, Xangati, NetApp Storage Systems, Virtualization Software (VMware & XenCenter), Active Directory, Exchange, Drupal, WordPress, Databases (DB2, MYSQL, SQL, Postgres, Informix), Cisco Networking gear, Cisco Unified Communications (IP Phones)
•Experience working in an ITIL environment is an asset
•Strong interpersonal skills
•Available to work at least one weekend day per week
•Work flexible hours, including staying late and/or starting early some days
•Available after-hours on-call for emergency assistance
•Available for occasional international travel

To apply, send your cover letter and resume by email to careers@nzonemedia.com. Please include Operations Support Specialist in the subject line of your email response.

The Senior Graphic Designer takes a dynamic part in leading the creation of cross-channel campaigns which includes advertising, social media, print collateral and digital marketing. The successful candidate will work and report directly to the Senior Art Director.

Responsibilities:
•Be responsible for the design of advertising campaigns which includes logos, banners, micro-sites, email templates, print, motion video, user interfaces and more.
•Handle a full range of concurrent design projects across various clients, deadlines and teams; communication and time-management skills are critical.
•Possess maximum attention to detail and have the ability to succeed in a fast-paced creative environment.
•Oversee a group of contributing designers and freelancers working in the studio and off-site; team-management experience is preferred.
•Have an in-depth understanding of the current competitive marketplace, design industry trends and the capacity for using this knowledge to develop strong creative solutions.

Requirements:
•Minimum of five to seven years experience with an ad agency or design studio or similar role/environment.
•University/College diploma in design/creative.
•Excellent English communications skills.
•Ability to excel in a fast-paced team environment.
•Superb problem-solving skills.
•Sense of urgency, commitment to quality and the ability to consistently think at a strategic level.
•Expert use of Photoshop, InDesign, Illustrator, Flash, etc. with a clear understanding of Web production.
•Ability to communicate problems/issues clearly with production, graphic, marketing and technical personnel.
•Ability to inspire and evangelize internal staff and outside clients/vendors.
•Ability to delegate and effectively leverage the strength of the team.
•Strong use of Typography, color theory, as it relates to advertising and web-design.
•Strong values/ethics/integrity.

To apply, send your cover letter and resume by email to careers@nzonemedia.com. Please include Senior Graphic Designer in the subject line of your email response.