Openbravo

Boots Opticians enhances customer experience and gains superior business control with Openbravo

Openbravo — Wed, 15 May 2019 13:03:28 +0000

COMPANY

Boots Opticians
Walgreens Boots Alliance

HEADQUARTER

Nottingham, UK

WEBSITE

www.boots.com/opticians

PRODUCTS AND SERVICES

Spectacles and contact lenses

EMPLOYEES

4,732 **

SALES

$131.5 billion *

LOCATIONS

+600 **

IMPLEMENTATION PARTNER

Openbravo Professional Services

After a comprehensive technology benchmarking exercise we reached the conclusion that Openbravo offered the best solution to address the needs of our Boots Opticians business in the UK. It provides a highly flexible technology platform that is very easy to deploy, integrate and customize, and a broad set of advanced POS features that have enabled us to respond quickly and completely to all our business requirements.

Anthony Roberts, Global CIO Walgreens Boots Alliance

* Walgreens Boots Alliance total sales fiscal 2018
** Figures as of August 31, 2018 excluding equity method investments

DELIVERING PREMIUM LEVELS OF SERVICE AND CLINICAL CARE STANDARDS

Boots Opticians is a leading chain of opticians in the UK with more than 600** branches across the country. The company is a subsidiary of Boots UK, which operates about 2500 stores and is the UK’s largest pharmacy-led health and beauty chain. Boots Opticians is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc, a global leader in pharmacy-led health and wellbeing retail. Boots Opticians provides eye tests carried out by experienced optometrists and sells prescription glasses, sunglasses, contact lenses and the associated products customers need to take care of their eyes. It stocks a comprehensive range of men's, women's and children’s eyewear from leading brands as well as its own Boots range. It also stocks a complete range of contact lens products, including daily, monthly, bifocal and varifocal lenses.

** Figures as of August 31, 2018 excluding equity method investments

THE CHALLENGES

Easy deployment, lower IT cost, seamless integration, and greater scalability and performance

Following its merger with another optician chain, Dolland and Aitchison, the company wanted to standardize with a single management system that could support future growth and digital transformation plans for its branches. The new system was needed to help improve overall business efficiency as well as reduce IT complexity and costs.

As one of the key components of this new system, Boots Opticians required a new web POS solution that was easy to deploy, could seamlessly integrate with other systems and offered an enhanced in-store customer experience. Scalability and performance were also key requirements to adequately support the current sales activity in its 600+* branches and to allow for future business growth.

** Figures as of August 31, 2018 excluding equity method investments

Openbravo has exceeded our expectations in terms of scalability and performance and it opens up new possibilities to continue improving our customer experience in the Boots Opticians stores. We are confident that the Openbravo solution will be a key enabler for our digital strategy and business plans for the coming years.

Anthony Roberts, Global CIO Walgreens Boots Alliance

THE SOLUTION

Superior scalability and interoperability, simplified deployment

The company chose Openbravo for its superior scalability as well as its flexible architecture which simplifies deployment, facilitates integration with existing systems, and supports easier and faster customization to cover its business-specific requirements.

Advanced retail features

The company valued Openbravo highly for its set of advanced features to support all the required POS processes. A comprehensive quotations management feature allows associates to easily create quotations and later convert them into confirmed sales orders, while a broad set of assisted sales capabilities prompts store associates to recommend complementary products or inform customers of special promotions. The system supports multiple payment methods, including products subsidized by the UK’s National Health System, and is integrated with Boots’ central customer data repository and with the loyalty platform managing the Boots Advantage Card.

THE RESULTS

Dependable and robust performance in 600+ branches

Openbravo has delivered reliable and robust performance and today it supports business activities across more than 600** branches. When operating at full capacity, the software handles thousands of POS tickets each week on around 6,000 POS terminals.

** Figures as of August 31, 2018 excluding equity method investments

Enhanced customer experience and the possibility of future mobile scenarios

With features like quotations management and the assisted sales capabilities, Boots Opticians can now deliver an improved service to its customers. Openbravo’s unique architecture also opens up many possibilities to roll out new retailing scenarios in the future, such as the adoption of mobile devices to assist customers everywhere in the store.

Agile product, price and discount management, more flexible tax setup

Products, prices and promotions are now centrally managed in Openbravo, which makes for greater agility and consistency, and avoids data duplication. Change are now easier to manage because the architecture makes them available transparently and rapidly on each terminal, and there is a flexible tax engine to support different tax configurations.

Improved real-time visibility and sales analysis

Detailed daily sales information from all branches is now available at headquarter level in real time, which improves the control and monitoring of the business with key sales indicators and other important information generated directly by Openbravo.

Accelerated end-user adoption

The windows of the Openbravo interface have been adapted to meet the corporate visual style and are fully embedded in the user interface of the new management system, which has helped accelerate adoption by end users significantly.

SUPERIOR

Performance

ENHANCED

Customer experience

AGILE

Product management

REAL-TIME

Sales information visibility

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Outlet PC achieves greater operations efficiency, higher customer satisfaction and greater profitability with Openbravo

Openbravo — Sun, 31 Mar 2019 22:16:40 +0000

COMPANY

Outlet PC

HEADQUARTER

Spain

WEBSITE

www.outlet-pc.es

PRODUCTS AND SERVICES

Electronics

IMPLEMENTATION PARTNER

Precognis

Openbravo Commerce Suite , together with the experience and involvement of our partner, have allowed us to transform our good ideas into changes that have had a real impact on business and sales.

Marc Estrem, CIO, OUTLET PC

ELECTRONICS RETAILER DEDICATED TO LOW EVERYDAY PRICES AND HIGH CUSTOMER SATISFACTION ONLINE AND IN STORES

OUTLET PC, a company belonging to the Ticnova Group, was born in Reus,Tarragona in 2008 during the economic crisis with the concept of offering consumers the opportunity to purchase reconditioned items no longer considered sellable in traditional distribution channels because of aesthetic defects, damaged packaging or in liquidation. Initially the store specialized in consumer electronics (laptops, desktops, tablets, smartphones, printers, etc.), but its great success allows the company to quickly expand its business model to include other product categories: household appliances, homewares, DIY, stationery, etc. The company currently has 9 physical stores which are located mostly in Catalonia and are visited by several thousand buyers each day. It also manages online stores in several European countries including France, Portugal, Italy, Belgium, Holland, and Germany as well as Spain, processing several hundred online orders per day.

THE CHALLENGES

The management applications that OUTLET PC used since it began could no longer support the rapid growth and future needs of the company due to significant functional deficiencies and technological obsolescence. Additionally, the exponential growth in the number of live products was also pushing the capacity and performance of these outdated applications to their limit.

This resulted in frequent outages, large inefficiencies in cash closures, poor visibility of the profitability of items purchased from different distributors and manufacturers, crafts, duplications and errors in warehouse operations and significant hidden costs that negatively impacted the expected growth. In addition, store applications were not integrated in real time, so data on sales and daily margins could not be analyzed until the next day.

In this context, a modern, agile and scalable solution was needed to integrate all the sales channels, along with purchasing, warehousing and distribution to stores, and business analytics.

THE SOLUTION

Scalable, agile and flexible solution, capable of supporting growth plans

Openbravo offers complete coverage and integration of OUTLET PC operations, including the management of store sales, integration with PrestaShop for online sales, integration with several logistics operators (Correos Express and SEUR), as well as purchase management, central warehouse management, and the planning and execution of deliveries to physical stores.

The second phase of the project incorporated a Technical Assistance Service (SAT) for the stores, the integration of Undersat (a route planning and optimization application for the home delivery of large home appliances from stores), real-time integration with Google Shopping, and reverse logistics in the post offices through Correos Express.

Integrated business analytics

All the relevant data generated by the corporate information system, together with those of external sources such as Google, can now be integrated into Power BI to facilitate the centralized decision-making process.

THE RESULTS

Centralized management of product assortment

Openbravo now allows the company to manage tens of thousands of different products quickly and easily. Changes in product characteristics and prices are carried out centrally and are available instantly in the physical stores as well as online stores, which avoids errors and improves the evaluation and purchasing process.

Improved inventory visibility and more efficient logistics increase customer satisfaction

Downstream incidents in the store distribution process have been reduced to practically zero, as the preparation and packaging process in the plant was carried out with double verification using barcodes.

Confirmed, yet unfulfilled orders due to discrepancies between the stock in the system and the physical stock have been drastically reduced by having the inventory updated in real time with a high level of accuracy (99.99%).

A faster and smoother shopping experience

Openbravo’s point-of-sale solution allows OUTLET PC staff to focus more on customer service and offer a more convenient and faster shopping experience. The customer data is available in all stores, which avoids duplication and speeds up the purchase.

Likewise, the average waiting time of the customers in the boxes has been considerably reduced and the cash closures are carried out quickly and without incident.

Deployment of new online and physical stores in record time

The registration and configuration of new online or physical stores can now be done in record time thanks to the multi-organization, multi-language and multi-tariff features of the solution.

Detailed and centralized view of business status

All data on sales, margins, visits, user reviews, stock levels and turnover, returns, etc. they are now presented graphically in personalized dashboards, which provide actionable, updated, directed and relevant information for decision making by the different roles involved.

The solution allows to accurately trace the accumulated profitability of purchases made under different dimensions: supplier, item, period, family, etc., taking into account the purchase cost and the provisions made for different concepts.

Omnichannel-ready

The ability to prepare online orders from stores and other capabilities of the solution allow supporting new scenarios between channels, helping OUTLET PC to make progress in its omnichannel strategy.

The system supports different delivery options, such as Buy Online and Pick-up in Store (BOPIS), and other omnichannel scenarios like in-store purchase of products from central warehouse with delivery to the store itself or directly to the consumer, etc.

READY

FOR OMNICHANNEL SCENARIOS

CENTRALIZED

INVENTORY MANAGEMENT

FASTER

Store openings

REAL-TIME

Enterprise-wide visibility

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Deporvillage boosts sales by 60% with business integration

Openbravo — Fri, 15 Mar 2019 16:11:25 +0000

COMPANY

deporvillage

HEADQUARTER

Spain

WEBSITE

www.deporvillage.com

PRODUCTS AND SERVICES

Sporting Goods

IMPLEMENTATION PARTNER

Practics Business Solutions

Openbravo has allowed us to standardize processes and streamline the methodology, controlling high levels of operations, which has greatly facilitated the growth we are experiencing.

Xavier Pladellorens, CEO, Deporvillage

A LEADING ONLINE STORE FOR CYCLING AND RUNNING PRODUCTS IN SOUTHERN EUROPE

Founded in 2010, Deporvillage is today a leading online store for specialized products for cycling, running, outdoor, swimming, triathlon and fitness across Southern Europe. Since its inception, the company has expanded into four countries - Spain, Italy, France and Portugal. Today, Deporvillage continues to provide customers with competitive pricing, prompt customer service, and fast delivery for over 40,000 products and more than 400 top brands. While they are primarily an e-commerce business, they operate several pop-up stores per year and are currently planning to open an outlet location in the near future.

THE CHALLENGES

Achieving growth objective of 150% over two years

Before Openbravo was implemented, the company used a Magento server which was customized with extensions to manage the supply and integration with logistics operators. However, the increasing volume and complexity of the business was fast outgrowing the limitations of this system. The use of spreadsheets and other tools which were not integrated with the process were becoming less reliable and management costs were multiplying.

Deporvillage needed scalability and ease of use, and the company looked for a unified platform which could integrate sales, finance, accounting, customer management, inventory management, procurement and logistics and would provide better tools for accurate demand forecasting and automated replenishment.

THE SOLUTION

Ensuring scalability and interoperability

Deporvillage chose Openbravo because it provided a flexible solution that was very easy to adapt and integrate. The system offered a scalable information system capable of meeting current needs and capable of evolving at the same pace as the company’s growth.

Openbravo provided Deporvillage with a single, integrated platform for their operations which could communicate with external systems including Magento (eCommerce) and ESBO (Logistics). The company also implemented Openbravo’s POS solution for pop-up stores and special events.

Up and Running in 6 months

Implementation was divided into two phases, and they system was up and running in 6 months. Invoicing, purchasing, sales, finance and accounting were integrated in the first phase. Integration with eCommerce, operations, logistics and MRP were integrated in the second phase, including custom developments to support business-specific algorithms that automated the whole purchasing process.

We have gained agility in the whole process, especially for purchasing and replenishment, automating with our own business algorithms and communicating more easily with suppliers.

Àngel Corcuera, COO, Deporvillage

THE RESULTS

Increased sales by 60% through business integration

Since the introduction of Openbravo, Deporvillage has increased sales by 60% in 2017, using Openbravo in all areas and achieving integration between sales, logistics and financials.

Enhanced shopping experience and customer service

Deporvillage was able to integrate easily with the necessary tools to close the supply chain circuit and gained agility throughout the business, which improved the performance of the website and enabled greater focus on customer service.

Improved purchasing and replenishment process

Automated with the company’s own business algorithms, the replenishment and purchasing processes have become more accurate, reliable and efficient, and the company communicates more easily with its suppliers.

Greater visibility and operational control

Thanks to a centralized system the company gained greater visibility into all processes, which enabled new validation and traceability processes across all operations that saved time and reduced errors, like for example a significant reduction in the number of incidents in shipments and stock breakages.

IMPROVED

SHOPPING EXPERIENCE AND CUSTOMER SERVICE

OPTIMIZED

PURCHASING AND REPLENISHMENT

INCREASED

SALES BY 60%

INCREASED

OPERATIONAL CONTROL

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Groupe Rand accelerates its digital transformation in the fashion sector with Openbravo

Openbravo — Thu, 07 Mar 2019 07:00:20 +0000

Lille, France, 7 March 2019 – Openbravo, the global omnichannel platform vendor for agile and innovative retailing, today announced that it has been awarded a new contract by Groupe Rand. The contract covers the deployment of Openbravo software using Openbravo Cloud and implementation services at the company’s headquarters and across 43 stores in France, Spain and Italy belonging to its well-known brands, Lollipops and Balaboosté.

This strategic project will enable Groupe Rand to move forward in the digital transformation of its businesses in fashion jewelry and accessories. The company will strengthen its innovation strategy with new features that will modernize its retail operations, improving its customer experience in all stores with mobile POS and accelerating its omnichannel strategy.

“We are delighted to have signed this contract with Openbravo to accelerate our digital transformation in our retail business,” said Marc Aimonino, CIO of Groupe Rand. “We were particularly impressed by the functional coverage of Openbravo and the flexibility of its cloud and mobile technology platform, which will enable our business to gain agility and realize significant IT cost savings.”

“We are very pleased over this new project with a recognized leader in French fashion, Groupe Rand. This confirms the value our cloud-based omnichannel solution brings, compared to other historical retail software players on the French market,” says Bruno Menteaux, General Manager for France & Northern Europe at Openbravo. “The flexibility offered by Openbravo will allow the current system to be replaced very quickly, so the company can quickly focus on its new growth strategy.”

About Groupe Rand

As the Parisian leader in the market of the fancy jewel and accessories of fashion for five generations, Groupe Rand passionately continues to promote the link between innovation and traditional know-how.

Based in the heart of Paris for more than 80 years at the same address, Groupe Rand is now present in more than 11,000 points of sale in 12 countries worldwide. More than 700 employees are dedicated to developing the company around its founding values: passion, loyalty, respect and innovation.

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Openbravo: Retail Subscriptions Growth Soars Beyond Expectations driven by Openbravo Cloud

Openbravo — Thu, 28 Feb 2019 15:33:36 +0000

Barcelona, Spain – February 28, 2019 – Openbravo, the global cloud-based omnichannel platform vendor for agile and innovative retailing, today announced its results for the full year ending December 31, 2018. Openbravo experienced exceptional business momentum during 2018 with a stunning +70% annual growth in its retail software subscription bookings.

Strong growth driven by Openbravo Cloud

Openbravo achieved solid growth across all revenue lines, led principally by its main client group of mid-sized and larger specialty retailers as well as the market traction that the Openbravo Cloud offering has generated with new and existing customers alike.

Openbravo confirmed important new projects and strengthened its strategic partnerships with key long-time clients like Decathlon and Cirque du Soleil. The year has been also very positive in terms of new customer wins including iconic new names such as Toys “R” Us, which selected Openbravo for the revamp of its 61 stores in Spain & Portugal. Another good example is Groupe Rand of France which selected Openbravo to replace Columbus, its legacy system, with the aim of improving the customer experience across its 43 stores in France, Spain and Italy belonging to its renowned Lollipops and Balaboosté brands.

Growing interest from large retailers running SAP

Openbravo also detected growing and strong interest in its retail solution from large retailers running SAP enterprise software, specially after achieving the official certified integration of the Openbravo Commerce Suite with SAP Applications. The integration of the two platforms allows larger retailers to continue to use SAP as their back-office system while enjoying the benefits of Openbravo’s best-of-breed retail platform, which provides comprehensive end-to-end mobile-enabled and cloud-ready omnichannel capabilities for retailers seeking faster innovation and greater business agility.

Acceleration of the international expansion

2018 was also important for international growth of the company with two new office openings. First, Openbravo inaugurated an office in Lille, France in June, led by a highly experienced team that came from Cylande and Raymark. Their objective is to reinforce Openbravo’s position in the French market and facilitate the expansion into Northern European countries. Second, Openbravo opened an office in Dubai, UAE in September, to support company growth in the Middle East and offer enhanced service to existing retail customers in the region – like Sharaf DG and Organic Foods & Café – which are already using Openbravo’s omnichannel solution.

“This excellent performance in 2018 consolidates our positioning and illustrates our determination to become a market leader in the retail software space. The completeness and flexibility of our omnichannel platform give us a tremendous competitive advantage over other software vendors and thanks to new functional enhancements, such as the certified integration with SAP, we are becoming more and more the preferred option for larger companies to transform their retail operations. Openbravo Cloud is key to our future as it enables us to continue to accelerate sales and so achieve significantly more revenue and profits, and it is instrumental in keeping client satisfaction high.” said Marco de Vries, CEO of Openbravo.

And in 2019

In addition to building on the strong results in 2018, company focus for the current year will be on maintaining exceptional client satisfaction and putting more emphasis on accelerating growth, both by continuing to win new names in existing markets as well as with selective office openings to further support its increasingly global business footprint.

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Cirque du Soleil and Openbravo strengthen their partnership for the next 5 years

Openbravo — Thu, 14 Feb 2019 15:56:05 +0000

Barcelona, Spain and Montreal, Canada – February 14, 2019 – Openbravo, the global retail software solution vendor for agile and innovative retailing, today announced that it has been awarded a five-year contract by Cirque du Soleil. The new contract extends the current agreement dating from 2014 to deploy Openbravo POS software for its merchandising stores and across its 18 permanent and touring shows around the globe.

The use of Openbravo software will enable Cirque du Soleil to continue innovating at the point of sale with the introduction of new capabilities aimed at delivering an improved customer experience in all its merchandising stores and shows, as well as to progress with its omnichannel strategy.

“We are pleased to continue our relationship with Openbravo as they have amply demonstrated that they are strongly committed to our business objectives.” said Pierre-Luc Bisaillon, CIO, Cirque du Soleil. “With this new contract, we expect to accelerate the transformation of the shopping experience in our merchandising stores and shows, while continue to benefit from improvements in efficiency and cost savings that come with Openbravo’s comprehensive functional coverage.”

“We are very excited to have the opportunity to continue strengthening our partnership with such a highly respected market leader like Cirque du Soleil.” said Marco de Vries, CEO, Openbravo. “This new 5-year partnership represents for us an important vote of confidence in Openbravo. It builds on an existing and excellent business relationship developed over the past few years and demonstrates the conviction of our respective teams regarding the value Openbravo can bring to Cirque du Soleil to help achieve its business and growth objectives.”

Read complete story here.

About Cirque du Soleil Entertainment Group

Originally composed of 20 street performers in 1984, Cirque du Soleil Entertainment Group completely reinvented circus arts and went on to become a world leader in live entertainment. Established in Montreal, the Canadian organization has brought wonder and delight to over 190 million spectators with productions presented in close to 450 cities in 60 countries. Cirque du Soleil Entertainment Group currently has over 4,000 employees, including 1,400 artists, from nearly 70 countries.

Cirque du Soleil Entertainment Group creates content for a broad range of audacious projects. On top of producing world-renowned shows, the organization has extended its creative approach to a large variety of entertainment forms such as multimedia productions, immersive experiences, theme parks and special events. Going beyond its various creations, Cirque du Soleil Entertainment Group aims to make a positive impact on people, communities and the planet with its most important tools: creativity and art.

For more information about Cirque du Soleil Entertainment Group, please visit www.cdsentertainmentgroup.com

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Cirque du Soleil achieves greater business agility and enhanced customer experience

Openbravo — Tue, 05 Feb 2019 14:44:51 +0000

COMPANY

Cirque du Soleil

HEADQUARTER

Canada

WEBSITE

www.cirquedusoleil.com

PRODUCTS AND SERVICES

Food&Beverage and Merchandising

EMPLOYEES

+4,000

IMPLEMENTATION PARTNER

Openbravo Professional Services

Openbravo has given us the agility we needed to manage the complexity of our highly dynamic business by providing us with the tools to reduce the time spent and the cost preparing our shows.

Pierre-Luc Bisaillon, CIO, Cirque du Soleil

DREAMING THE UNIMAGINABLE, CREATING THE UNEXPECTED

Cirque du Soleil is based in Montreal, Canada and was founded in the early 1980s by Guy Laliberté, who believed Cirque du Soleil should constantly aim to evoke the imagination and provoke the emotions of people around the world with its shows. Today, the company is the world leader in artistic entertainment and has approximately 4,000 employees including 1,300 artists. Since the first show in 1984, Cirque du Soleil has achieved a unique success in the entertainment industry and its shows have been seen by more than 155 million people around the world.

THE CHALLENGES

Increase Business & IT Agility

With several merchandising stores, resident shows in different cities and touring shows moving around the globe continuously, Cirque du Soleil required its new point-of-sale solution to provide a very high degree of agility. It wanted to reduce the excessive time spent setting up and closing point-of-sale activities for each show location and the high cost that that incurred, so ease of setting up and closing the POS terminals, and ease of maintenance were must-have business requirements imposed by the nature of its touring shows, which move frequently from one city to another. In addition, the IT department wanted to adopt a platform-independent solution that would facilitate integration with existing systems and allow them to adopt technologies to enhance the customer experience.

Photo Credits: Liz Vandal and James Paul Correia

Enhance customer experience and increase sales

To boost Food & Beverage (F&B) and merchandising sales during and around shows, Cirque de Soleil was interested in adopting a solution that would make the sales process more efficient and enhance the customer experience. In particular, Cirque du Soleil wanted a solution that would reduce the time its clients spent waiting in line and so increase sales, and it also wanted to be able to forecast demand and manage inventory better, so as to avoid losing sales for being out-of-stock. Lastly, Cirque du Soleil wanted to make it possible to support different sales scenarios through different initiatives like the adoption of mobile devices, or the integration with the online channel.

Cirque de Soleil has always been focused on offering exceptional experiences to our visitors so we wanted to also offer a stand-out customer experience in our stores and shows, and Openbravo’s innovative solution has allowed us to do that. It helps reduce waiting times by providing a faster and more convenient checkout experience, and it opens up many possibilities to roll-out new retailing scenarios in the future. We’re convinced that Openbravo will be a key enabler of our omnichannel strategy.

Pierre-Luc Bisaillon, CIO, Cirque du Soleil

Photo Credits: Liz Vandal and James Paul Correia

THE SOLUTION

Comprehensive mobile retail POS solution for merchandising and F&B sales

For several years, Openbravo has been used in Cirque du Soleil’s merchandising stores, permanent shows and touring shows around the globe. Today’s solution comprises Openbravo POS to manage merchandising and F&B sales. Key features include a fast browse mode to reduce the time needed to add products to a ticket, a combo feature that guides the cashiers on appropriate product selection, and mobile devices, which are used by the barkers and for queue busting, thus reducing waiting times and increasing sales. The solution also includes an integration with Cirque du Soleil’s central ERP system.

Future Evolution

Cirque du Soleil and Openbravo will continue to work closely together to further enhance the customer experience.

Some of these future initiatives include central ERP system improvements, eCommerce integration for a full omnichannel retailing experience, enhanced reporting and analytics for better business decisions, and the management in Openbravo of certain back-end processes, order management system (OMS) and front-end retail operations at the locations.

THE RESULTS

Dramatically optimized IT infrastructure

Openbravo’s solution dramatically simplifies the IT department’s workload when it comes to preparing and closing each show. The flexible architecture allows to easily activate/deactivate POS terminals according to each show’s calendar, enhancing expense control and optimize cost levels. In addition, most configuration and setup activities ─ including products, prices, promotions and different tax configurations for each county ─ can now be done centrally and in advance from headquarters, which helps reduce local set-up activities, increase quality, reduce human error, and eliminate delays.

Increased customer satisfaction and sales with mobility and intuitive UI

Openbravo enables Cirque du Soleil to reduce queue waiting times and thus avoid losing sales by providing associates with mobile terminals to take customer orders while they are in the queue. At the counter, UI features like very intuitive and fast browsing for F&B products and the flexible definition and ordering of combos helps deliver a faster and more convenient checkout experience. Around the shows, barkers armed with mobile devices can also take customer orders, thus increasing the possibility of new sales.

Optimized operating expenses

Thanks to its architecture, Openbravo POS solution imposes minimum requirements on the point-of-sale hardware, which meant Cirque du Soleil could reuse existing store hardware and make use of lower-cost mobile devices to increase sales capacity in rush hours. Each touring show requires new temporary staff, usually inexperienced, to be hired, so the minimal training requirements of Openbravo POS means that new users can learn to operate the system effectively very rapidly.

Faster business insights and better control

Detailed daily sales information is available at headquarter level within hours of finishing the last daily show thanks to a seamless integration with the central ERP system. In addition, the most relevant business indicators and key information are reported directly from Openbravo which provides real-time control and monitoring of the business from the headquarters and can be reconciled at any time with the information integrated in the ERP.

SIMPLIFIED

IT INFRASTRUCTURE

ENHANCED

CUSTOMER EXPERIENCE

OPTIMIZED

OPERATING EXPENSES

MOBILE

READINESS

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Toys “R” Us Iberia Partners With Openbravo to Deploy Its POS Solution as Part of the Transformation of Its Stores in Spain and Portugal

Openbravo — Wed, 24 Oct 2018 09:39:41 +0000

Barcelona – October 24,2018 – Openbravo, the global cloud-based omnichannel software solution vendor for agile and innovative retailing, today announced that it has been awarded a five-year contract by Toys “R” Us Iberia. The contract covers Openbravo POS software deployment in the Openbravo Cloud and implementation services in all 61 stores across Spain and Portugal. It also includes integration with SAP solutions ERP and Hybris to deploy a new end-to-end omnichannel solution.

The strategic partnership will enable Toys “R” Us Iberia to execute its new business strategy after its recent acquisition by Green Swan, with the transformation of the shopping experience in all physical stores through the adoption of Openbravo’s POS solution in the Cloud.

“We are pleased to have signed this contract with Openbravo,” said Paulo Sousa Marquez, CEO, Toys “R” Us Iberia. “We value Openbravo’s modern technology, which will enable us to accelerate the store transformations, and the agility that comes from being web-native and mobile-ready.”

Through the adoption of Openbravo POS, a key component of the Openbravo Commerce Cloud solution, Toys “R” Us stores will gain access to a broad set of assisted sales capabilities that will enable greater customer focus and a faster, more convenient checkout experience while also supporting its omnichannel strategy. The cloud deployment will ensure central management for all stores and terminals, which will dramatically reduce total IT and maintenance costs.

“Toys ‘R’ Us is an emblematic brand with which many of us share an emotional bond. This is why we are very proud to collaborate with the company to help the team achieve their business goals in this new growth stage,” said Marco de Vries, CEO, Openbravo. “For Openbravo, this important agreement confirms our strategic success and further strengthens our market position as a reference retail software vendor. This partnership will be instrumental in further accelerating business growth in Spain and beyond.”

About Toys “R” Us Iberia

Toys “R” Us Iberia opened its first store in Barcelona in 1991. Today, it comprises 51 stores in Spain and 10 in Portugal, as well as online stores www.toysrus.es and www.toysrus.pt, and has approximately 1,300 employees. Now in its 27th year, the company’s mission is to bring happiness to families with experiential stores and the best range of products for babies and kids.

About Openbravo

Openbravo is a global omnichannel software vendor for agile and innovative retailing. The Openbravo Commerce Cloud is a cloud-based retail software solution providing comprehensive omnichannel and supply chain capabilities. It is built on a highly flexible, mobile-enabled technology platform, which allows retailers to innovate more and faster, and to manage change more efficiently.

With customers in more than 60 countries and over 16,000 back-office users and 20,000 points of sale currently using its solutions, Openbravo offers the most flexible omnichannel solution on the market. Openbravo has offices in France, Dubai, India, Mexico, and Spain.

Learn more at www.openbravo.com.

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Openbravo Commerce Suite 3.0 Achieves Certified Integration with SAP Applications

Openbravo — Thu, 18 Oct 2018 09:55:00 +0000

Openbravo Delivers an End-to-end Solution with Cloud-ready Mobile POS and Omnichannel Capabilities for Retailers Through Interoperability With SAP IS Retail.

Barcelona, Spain – October 18, 2018 – Openbravo today announced its Openbravo Commerce Suite solution has achieved certified integration with SAP applications, providing comprehensive end-to-end mobile-enabled and cloud-ready POS and Omnichannel capabilities for retailers seeking faster innovation and greater business agility.

The SAP Integration and Certification Center has certified that Openbravo Commerce Suite 3.0 integrates with SAP applications to exchange POS information with instances of SAP IS Retail, including master data, sales and physical inventory information.

“We are really excited to announce this certification, which becomes for us a strategic asset now that more and more larger retailers that run SAP applications are approaching Openbravo to transform their businesses by deploying our omnichannel retail solution“, said Marco de Vries, CEO at Openbravo. “The combination of SAP applications and other complementary solutions that can be easily integrated with Openbravo helps strengthen our value proposition and will result in ever greater benefits for our existing and future customers.”

As a result of the certified integration, Openbravo Commerce Suite provides businesses that use SAP solutions the capacity to deliver an enhanced in-store shopping experience through a broad set of assisted sale capabilities, RFID, and mobile payments at POS, to name a few. It enables a variety of omnichannel scenarios and dramatically simplifies store operations with the central management of all stores and POS terminals from a single point, which brings the capacity to provide faster sales information at the headquarter level and to update master data (products, pricing, promotions) across all stores in near real-time.

To learn more about this integration visit our integrations page.

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SAP and SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
All other product and service names mentioned herein are the trademarks of their respective owners.

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Openbravo announces a new office in Dubai to support ambitious growth in the Middle East and deliver enhanced service to existing customers like Sharaf DG

Openbravo — Tue, 02 Oct 2018 10:09:20 +0000

Dubai, UAE. – October 2, 2018 – Openbravo, the global cloud-based omnichannel software solution vendor for agile and innovative retailing, announced today the opening of a new office in Dubai which will support company growth in the Middle East and offer enhanced service to existing retail customers in the region – like Sharaf DG and Organic Foods & Café – who are currently using Openbravo’s solution in their stores.

The Middle East, a strategic region

“For Openbravo the Middle East represents a huge growth opportunity thanks to the recent market changes stemming from increased competition and new economic policies. These changes compel retailers in the region to renovate their retail management systems to meet the requirements of business digitalization, innovation and omnichannel transformation, as well as to gain agility for increased responsiveness to future market changes. Openbravo helps retailers to address effectively the pressures they are facing.” said Marco de Vries, Chief Executive Officer.

The new Dubai office is led by Mike Nasreddin, who brings broad experience in IT and software sales in the region working with companies including Oracle. From his new position as Sales Director MEA, Mr. Nasreddin will be leading growth in Dubai and facilitating expansion into other MEA countries.

The new office is a welcome addition to our other offices in France, India, Mexico and Spain.

Exhibiting at Middle East Retail Forum

To celebrate this new office opening, Openbravo will be participating this year for the first time in the Middle East Retail Forum which will take place in Dubai on October 8-9. Visitors at Booth #12 will have the opportunity to meet Openbravo experts and learn about the latest product innovations through various live demos.

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Openbravo

Boots Opticians enhances customer experience and gains superior business control with Openbravo

COMPANY

Boots Opticians Walgreens Boots Alliance

HEADQUARTER

Nottingham, UK

WEBSITE

www.boots.com/opticians

PRODUCTS AND SERVICES

Spectacles and contact lenses

EMPLOYEES

4,732 **

SALES

$131.5 billion *

LOCATIONS

+600 **

IMPLEMENTATION PARTNER

Openbravo Professional Services

Anthony Roberts, Global CIO Walgreens Boots Alliance

DELIVERING PREMIUM LEVELS OF SERVICE AND CLINICAL CARE STANDARDS

THE CHALLENGES

Easy deployment, lower IT cost, seamless integration, and greater scalability and performance

Anthony Roberts, Global CIO Walgreens Boots Alliance

THE SOLUTION

Superior scalability and interoperability, simplified deployment

The company chose Openbravo for its superior scalability as well as its flexible architecture which simplifies deployment, facilitates integration with existing systems, and supports easier and faster customization to cover its business-specific requirements.

Advanced retail features

THE RESULTS

Dependable and robust performance in 600+ branches

Openbravo has delivered reliable and robust performance and today it supports business activities across more than 600** branches. When operating at full capacity, the software handles thousands of POS tickets each week on around 6,000 POS terminals.

Enhanced customer experience and the possibility of future mobile scenarios

Agile product, price and discount management, more flexible tax setup

Improved real-time visibility and sales analysis

Detailed daily sales information from all branches is now available at headquarter level in real time, which improves the control and monitoring of the business with key sales indicators and other important information generated directly by Openbravo.

Accelerated end-user adoption

The windows of the Openbravo interface have been adapted to meet the corporate visual style and are fully embedded in the user interface of the new management system, which has helped accelerate adoption by end users significantly.

SUPERIOR

Performance

ENHANCED

Customer experience

AGILE

Product management

REAL-TIME

Sales information visibility

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Outlet PC achieves greater operations efficiency, higher customer satisfaction and greater profitability with Openbravo

COMPANY

Outlet PC

HEADQUARTER

Spain

WEBSITE

www.outlet-pc.es

PRODUCTS AND SERVICES

Electronics

IMPLEMENTATION PARTNER

Precognis

Openbravo Commerce Suite , together with the experience and involvement of our partner, have allowed us to transform our good ideas into changes that have had a real impact on business and sales.

Marc Estrem, CIO, OUTLET PC

ELECTRONICS RETAILER DEDICATED TO LOW EVERYDAY PRICES AND HIGH CUSTOMER SATISFACTION ONLINE AND IN STORES

THE CHALLENGES

THE SOLUTION

Scalable, agile and flexible solution, capable of supporting growth plans

Integrated business analytics

All the relevant data generated by the corporate information system, together with those of external sources such as Google, can now be integrated into Power BI to facilitate the centralized decision-making process.

THE RESULTS

Centralized management of product assortment

Improved inventory visibility and more efficient logistics increase customer satisfaction

A faster and smoother shopping experience

Deployment of new online and physical stores in record time

The registration and configuration of new online or physical stores can now be done in record time thanks to the multi-organization, multi-language and multi-tariff features of the solution.

Detailed and centralized view of business status

Omnichannel-ready

READY

FOR OMNICHANNEL SCENARIOS

CENTRALIZED

INVENTORY MANAGEMENT

FASTER

Store openings

REAL-TIME

Enterprise-wide visibility

Boots Opticians
Walgreens Boots Alliance