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<?xml-stylesheet type="text/xsl" media="screen" href="/~d/styles/rss2full.xsl"?><?xml-stylesheet type="text/css" media="screen" href="http://feeds.feedburner.com/~d/styles/itemcontent.css"?><rss xmlns:media="http://search.yahoo.com/mrss/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:feedburner="http://rssnamespace.org/feedburner/ext/1.0" version="2.0" xml:base="http://www.ictservices.org.uk/social.xml">
  <channel>
    <title>social media published</title>
    <link>http://www.ictservices.org.uk/social.xml</link>
    <description />
    <language>en</language>
          <atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="self" type="application/rss+xml" href="http://feeds.feedburner.com/org/fbnX" /><feedburner:info uri="org/fbnx" /><atom10:link xmlns:atom10="http://www.w3.org/2005/Atom" rel="hub" href="http://pubsubhubbub.appspot.com/" /><feedburner:emailServiceId>org/fbnX</feedburner:emailServiceId><feedburner:feedburnerHostname>http://feedburner.google.com</feedburner:feedburnerHostname><item>
    <title>Ledger Code Conversion</title>
    <link>http://feedproxy.google.com/~r/org/fbnX/~3/ON3V822jkFY/ledger-code-conversion</link>
    <description>&lt;div style="line-height: normal; margin: 0cm 0cm 6pt"&gt;
&lt;div style="text-align: center; line-height: normal" align="center"&gt;&amp;nbsp;&lt;/div&gt;
&lt;div style="line-height: normal; margin: 0cm 0cm 6pt"&gt;&lt;b&gt;&lt;span style="color: black; font-size: 13.5pt"&gt;Ledger Code Conversion in FMS to the new Chart of Accounts&lt;/span&gt;&lt;/b&gt;&lt;/div&gt;
&lt;div style="line-height: normal; margin: 0cm 0cm 6pt"&gt;&lt;span style="color: black; font-size: 12pt"&gt;Please ignore this process if you have just converted to academy status (or will do so before April 2012) or do not use Capita SIMS FMS to manage your school accounts.&lt;/span&gt;&lt;/div&gt;
&lt;/div&gt;&lt;div class="field field-type-filefield field-field-default-article-image"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;img  class="imagefield imagefield-field_default_article_image" width="342" height="319" alt="" src="http://www.ictservices.org.uk/sites/default/files/poundsterling.jpg?1328617936" /&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="field field-type-nodereference field-field-videoembed"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;a href="/content/fms-ledger-code-conversion"&gt;FMS Ledger Code Conversion&lt;/a&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;p&gt;&lt;a href="http://www.ictservices.org.uk/content/ledger-code-conversion" target="_blank"&gt;read more&lt;/a&gt;&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/org/fbnX?a=ON3V822jkFY:GkEabG6lr38:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/org/fbnX?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/org/fbnX/~4/ON3V822jkFY" height="1" width="1"/&gt;</description>
     <category domain="http://www.ictservices.org.uk/category/sims/fms">FMS</category>
 <pubDate>Fri, 13 Jan 2012 13:37:27 +0000</pubDate>
 <dc:creator>vc2</dc:creator>
 <guid isPermaLink="false">2865 at http://www.ictservices.org.uk</guid>
  <feedburner:origLink>http://www.ictservices.org.uk/content/ledger-code-conversion</feedburner:origLink></item>
  <item>
    <title>BMS (Biller Direct) requires the latest Java installed</title>
    <link>http://feedproxy.google.com/~r/org/fbnX/~3/tdqh0A8eQUs/bms-biller-direct-requires-latest-java-installed</link>
    <description>&lt;p&gt;There have been a few calls logged where the message &amp;quot;user master not created&amp;quot; appears when accessing BMS. We have been advised that installing the latest version of Java should clear these errors.&lt;/p&gt;
&lt;p&gt;The link to install and upgrade Java can be found at&amp;nbsp;&lt;a href="http://www.java.com/en/"&gt;http://www.java.com/en/&lt;/a&gt;&amp;nbsp;- when you install be sure to untick the option to install the 'Ask' toolbar&lt;/p&gt;
&lt;div class="field field-type-filefield field-field-default-article-image"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;img  class="imagefield imagefield-field_default_article_image" width="460" height="349" alt="" src="http://www.ictservices.org.uk/sites/default/files/java2.jpg?1326196460" /&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;p&gt;&lt;a href="http://www.ictservices.org.uk/content/bms-biller-direct-requires-latest-java-installed" target="_blank"&gt;read more&lt;/a&gt;&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/org/fbnX?a=tdqh0A8eQUs:-7jGXqz0ulQ:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/org/fbnX?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/org/fbnX/~4/tdqh0A8eQUs" height="1" width="1"/&gt;</description>
     <category domain="http://www.ictservices.org.uk/category/ict-services/general-ledger">General Ledger</category>
 <pubDate>Tue, 10 Jan 2012 11:54:58 +0000</pubDate>
 <dc:creator>JohnBrown</dc:creator>
 <guid isPermaLink="false">2863 at http://www.ictservices.org.uk</guid>
  <feedburner:origLink>http://www.ictservices.org.uk/content/bms-biller-direct-requires-latest-java-installed</feedburner:origLink></item>
  <item>
    <title>SIMS APP - Assessing Pupils Progress </title>
    <link>http://feedproxy.google.com/~r/org/fbnX/~3/ZW5lxMvlLZw/sims-app-assessing-pupils-progress</link>
    <description>&lt;p&gt;Using the new SIMS pre-defined APP Grids to assess pupil progress based on the National Strategies guidelines. The provided grids automatically link to the Capita Pre-Defined tracking pupils&amp;rsquo; progress marksheets and aspects.&lt;/p&gt;
&lt;p&gt;The Progress Grid functionality is designed to replace the paper-based National Strategies Assessing Pupil Progress (APP) grids.&lt;/p&gt;
&lt;div class="field field-type-filefield field-field-default-article-image"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;img  class="imagefield imagefield-field_default_article_image" width="849" height="565" alt="" src="http://www.ictservices.org.uk/sites/default/files/Assessment_0.jpg?1324042395" /&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="field field-type-nodereference field-field-videoembed"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;a href="/content/sims-app-assessing-pupils-progress-0"&gt;SIMS APP Assessing Pupils Progress&lt;/a&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;p&gt;&lt;a href="http://www.ictservices.org.uk/content/sims-app-assessing-pupils-progress" target="_blank"&gt;read more&lt;/a&gt;&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/org/fbnX?a=ZW5lxMvlLZw:rvsIT4QOGEU:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/org/fbnX?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/org/fbnX/~4/ZW5lxMvlLZw" height="1" width="1"/&gt;</description>
     <category domain="http://www.ictservices.org.uk/category/sims/assessment-manager">Assessment Manager</category>
 <pubDate>Fri, 16 Dec 2011 13:33:15 +0000</pubDate>
 <dc:creator />
 <guid isPermaLink="false">2861 at http://www.ictservices.org.uk</guid>
  <feedburner:origLink>http://www.ictservices.org.uk/content/sims-app-assessing-pupils-progress</feedburner:origLink></item>
  <item>
    <title>Illegitimate requests for remote access</title>
    <link>http://feedproxy.google.com/~r/org/fbnX/~3/OvolKFpvI4U/illegitimate-requests-remote-access</link>
    <description>&lt;p&gt;There has been a recent spate of incidents both at schools and home where someone claiming to be a 'Windows expert/consultant' calls to inform you that your version of Windows is experiencing issues or needs updating. The person then attempts to get you to log onto a website to resolve the issue. This is a scam and you should just end the call immediately. ICT services only ever use our standard remote support tools, dameware and netop, which require your permission so any deviation from this is not legitimate.&lt;/p&gt;
&lt;div class="field field-type-filefield field-field-default-article-image"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;img  class="imagefield imagefield-field_default_article_image" width="284" height="243" alt="" src="http://www.ictservices.org.uk/sites/default/files/hacker_0.jpg?1324024778" /&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/org/fbnX?a=OvolKFpvI4U:dzjKXqC7LMk:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/org/fbnX?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/org/fbnX/~4/OvolKFpvI4U" height="1" width="1"/&gt;</description>
     <category domain="http://www.ictservices.org.uk/category/ict-services/remote-assistance">Remote Assistance</category>
 <pubDate>Fri, 16 Dec 2011 08:39:49 +0000</pubDate>
 <dc:creator />
 <guid isPermaLink="false">2859 at http://www.ictservices.org.uk</guid>
  <feedburner:origLink>http://www.ictservices.org.uk/content/illegitimate-requests-remote-access</feedburner:origLink></item>
  <item>
    <title>FREE SSL Server Certificates now available from the JANET service.</title>
    <link>http://feedproxy.google.com/~r/org/fbnX/~3/M2KpmgYGyPw/free-ssl-server-certificates-now-available-janet-service</link>
    <description>&lt;p&gt;We now have access to request free Comodo SSL server certificates for any .sch.uk domain. All you need to do is email your CSR as either text or an attachment, along with duration of certificate required (1, 2 or 3 years) and the OS of the server that requires the certificate. We'll then do the rest and your certificate will be emailed to you.&lt;/p&gt;
&lt;p&gt;Please email your request to &lt;a href="mailto:helpdesk@nottscc.gov.uk"&gt;helpdesk@nottscc.gov.uk&lt;/a&gt;. We will accept any recognised technical staff email address from your school domain.&lt;/p&gt;
&lt;div class="field field-type-filefield field-field-default-article-image"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;img  class="imagefield imagefield-field_default_article_image" width="426" height="282" alt="" src="http://www.ictservices.org.uk/sites/default/files/SSL-Certificates_0.jpg?1323961204" /&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;p&gt;&lt;a href="http://www.ictservices.org.uk/content/free-ssl-server-certificates-now-available-janet-service" target="_blank"&gt;read more&lt;/a&gt;&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/org/fbnX?a=M2KpmgYGyPw:UKGKEBrZ2B4:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/org/fbnX?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/org/fbnX/~4/M2KpmgYGyPw" height="1" width="1"/&gt;</description>
     <category domain="http://www.ictservices.org.uk/category/ict-services/services">Services</category>
 <pubDate>Thu, 15 Dec 2011 15:00:18 +0000</pubDate>
 <dc:creator />
 <guid isPermaLink="false">2858 at http://www.ictservices.org.uk</guid>
  <feedburner:origLink>http://www.ictservices.org.uk/content/free-ssl-server-certificates-now-available-janet-service</feedburner:origLink></item>
  <item>
    <title>SIMS Discover Autumn 2011 v7.142 Upgrade Guide</title>
    <link>http://feedproxy.google.com/~r/org/fbnX/~3/WIKG4spKBpw/sims-discover-autumn-2011-v7142-upgrade-guide</link>
    <description>&lt;p&gt;If you are currently using the SIMS Discover product there is an upgrade now available. You must be on the main SIMS Autumn release v7.142 before running this upgrade.&lt;/p&gt;
&lt;p&gt;The SIMS Discover upgrade follows much the same path as the original installation...&lt;/p&gt;
&lt;p&gt;So, step by step, here are the instructions (and we'll assume you're doing this on the SIMS&amp;nbsp;server):&lt;/p&gt;
&lt;div class="field field-type-filefield field-field-default-article-image"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;img  class="imagefield imagefield-field_default_article_image" width="1275" height="839" alt="" src="http://www.ictservices.org.uk/sites/default/files/discover_0.png?1310394109" /&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;p&gt;&lt;a href="http://www.ictservices.org.uk/content/sims-discover-autumn-2011-v7142-upgrade-guide" target="_blank"&gt;read more&lt;/a&gt;&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/org/fbnX?a=WIKG4spKBpw:p3XH5mKK1J8:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/org/fbnX?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/org/fbnX/~4/WIKG4spKBpw" height="1" width="1"/&gt;</description>
     <category domain="http://www.ictservices.org.uk/category/sims/discover">Discover</category>
 <pubDate>Wed, 14 Dec 2011 09:52:51 +0000</pubDate>
 <dc:creator />
 <guid isPermaLink="false">2857 at http://www.ictservices.org.uk</guid>
  <feedburner:origLink>http://www.ictservices.org.uk/content/sims-discover-autumn-2011-v7142-upgrade-guide</feedburner:origLink></item>
  <item>
    <title>Options - Preparing for 2012-13</title>
    <link>http://feedproxy.google.com/~r/org/fbnX/~3/VkOw68AEh6Q/options-preparing-2012-13</link>
    <description>&lt;p&gt;This document is intended to provide advice for those users who wish to start working on next year&amp;rsquo;s timetable and in particular, the Options process. It does not cover the end of year process &amp;ndash; only the initial steps in preparing for the next academic year.&lt;/p&gt;
&lt;p&gt;&lt;a href="http://www.ictservices.org.uk/sites/default/files/PreparingTheCurriculumForUsingNovaT6AndOptions_18630.pdf"&gt;Please click here for the Capita documentation&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Please click &lt;a href="http://www.ictservices.org.uk/sites/default/files/Term%20Dates_0.docx"&gt;here for Term Dates for 2012/13&lt;/a&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;div class="field field-type-filefield field-field-default-article-image"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;img  class="imagefield imagefield-field_default_article_image" width="450" height="394" alt="" src="http://www.ictservices.org.uk/sites/default/files/students-studying_1.jpg?1323689968" /&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/org/fbnX?a=VkOw68AEh6Q:1-5TEeyO1vI:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/org/fbnX?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/org/fbnX/~4/VkOw68AEh6Q" height="1" width="1"/&gt;</description>
     <category domain="http://www.ictservices.org.uk/category/sims/options">Options</category>
 <pubDate>Mon, 12 Dec 2011 11:39:58 +0000</pubDate>
 <dc:creator>sw72</dc:creator>
 <guid isPermaLink="false">2848 at http://www.ictservices.org.uk</guid>
  <feedburner:origLink>http://www.ictservices.org.uk/content/options-preparing-2012-13</feedburner:origLink></item>
  <item>
    <title>SIMS Autumn Release v7.142 Now Available for ALL Schools</title>
    <link>http://feedproxy.google.com/~r/org/fbnX/~3/paWqDXTNkqg/sims-autumn-release-v7142-now-available-all-schools</link>
    <description>&lt;p&gt;The Autumn 2011 release is now available. This release contains various upgrades and allows the creation of your January 2012 census returns.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;As usual it is advised to do nothing until Monday 12-12-11 to let the  automatic upgrades takes place. Any manual upgrades can then be done at  that point.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;This release also includes updates to Core, Cover7, Dinner Money 7, Homepage, InTouch, Lesson Monitor, Nova-T6, Personnel, Registrations &amp;amp; Admissions and the Timetable Reporting area.&lt;/p&gt;
&lt;p&gt;Upgrade guidance can be found on the &lt;a href="http://ictservices.org.uk/simsupgrade"&gt;SIMS upgrade pages&lt;/a&gt;&lt;/p&gt;
&lt;div class="field field-type-filefield field-field-default-article-image"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;img  class="imagefield imagefield-field_default_article_image" width="604" height="604" alt="" src="http://www.ictservices.org.uk/sites/default/files/simsupdate.jpg?1316614334" /&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;p&gt;&lt;a href="http://www.ictservices.org.uk/content/sims-autumn-release-v7142-now-available-all-schools" target="_blank"&gt;read more&lt;/a&gt;&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/org/fbnX?a=paWqDXTNkqg:EZttEdiTM5c:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/org/fbnX?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/org/fbnX/~4/paWqDXTNkqg" height="1" width="1"/&gt;</description>
     <category domain="http://www.ictservices.org.uk/category/sims/sims-upgrades">SIMS Upgrades</category>
 <pubDate>Thu, 08 Dec 2011 13:13:13 +0000</pubDate>
 <dc:creator />
 <guid isPermaLink="false">2801 at http://www.ictservices.org.uk</guid>
  <feedburner:origLink>http://www.ictservices.org.uk/content/sims-autumn-release-v7142-now-available-all-schools</feedburner:origLink></item>
  <item>
    <title>1C1N service moved to a state of the art data centre</title>
    <link>http://feedproxy.google.com/~r/org/fbnX/~3/dxEEMTW2nus/1c1n-service-moved-state-art-data-centre</link>
    <description>&lt;p&gt;Over the years the data centre that is used to house IT systems at County Hall has slowly become less and less able to accommodate the ever increasing capacity that needs to be delivered, serviced and maintained. From the inadequate air conditioning solution to the physical layout of the server rooms the need to upgrade became too great to work around.&lt;/p&gt;
&lt;div class="field field-type-filefield field-field-default-article-image"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
                    &lt;img  class="imagefield imagefield-field_default_article_image" width="800" height="598" alt="" src="http://www.ictservices.org.uk/sites/default/files/Datacentre%20040.jpg?1323170836" /&gt;        &lt;/div&gt;
        &lt;/div&gt;
&lt;/div&gt;
&lt;div class="og_rss_groups"&gt;&lt;/div&gt;&lt;p&gt;&lt;a href="http://www.ictservices.org.uk/content/1c1n-service-moved-state-art-data-centre" target="_blank"&gt;read more&lt;/a&gt;&lt;/p&gt;&lt;div class="feedflare"&gt;
&lt;a href="http://feeds.feedburner.com/~ff/org/fbnX?a=dxEEMTW2nus:yPIhmuRkDjA:yIl2AUoC8zA"&gt;&lt;img src="http://feeds.feedburner.com/~ff/org/fbnX?d=yIl2AUoC8zA" border="0"&gt;&lt;/img&gt;&lt;/a&gt;
&lt;/div&gt;&lt;img src="http://feeds.feedburner.com/~r/org/fbnX/~4/dxEEMTW2nus" height="1" width="1"/&gt;</description>
     <category domain="http://www.ictservices.org.uk/category/ict-services/1c1n">1C1N</category>
 <pubDate>Tue, 06 Dec 2011 11:27:33 +0000</pubDate>
 <dc:creator />
 <guid isPermaLink="false">2843 at http://www.ictservices.org.uk</guid>
  <feedburner:origLink>http://www.ictservices.org.uk/content/1c1n-service-moved-state-art-data-centre</feedburner:origLink></item>
  <item>
    <title>Office 2010 Interactive Menu Guide</title>
    <link>http://feedproxy.google.com/~r/org/fbnX/~3/ep5Iw-Gaxhk/office-2010-interactive-menu-guide</link>
    <description>&lt;p&gt;&amp;nbsp;These Microsoft interactive guides show you where your favourite menu and toolbar commands are located in Office 2010. Just click the command or button that you want to find and the guide will show you its location in the 2010 version of the program.&lt;/p&gt;
&lt;p&gt;&lt;img width="20" height="20" align="left" alt="" src="http://www.ictservices.org.uk/sites/default/files/images/ZA101828783.PNG" /&gt;&amp;nbsp;&lt;a href="http://office.microsoft.com/en-us/outlook-help/learn-where-menu-and-toolbar-commands-are-in-office-2010-and-related-products-HA101794130.aspx?CTT=3#"&gt;Click here for the Word guide&lt;/a&gt;&lt;/p&gt;
&lt;div class="field field-type-filefield field-field-default-article-image"&gt;
    &lt;div class="field-items"&gt;
            &lt;div class="field-item odd"&gt;
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     <category domain="http://www.ictservices.org.uk/category/microsoft/office-2010">Office 2010</category>
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