Outagecenter.com

Shared web server ‘michaelkelly’ restoring from backups to new hardware

404 — Thu, 23 Feb 2012 08:05:05 +0000

Due to issues with the RAID controller on the shared server ‘michaelkelly’, we have moved the server on to new hardware and are restoring all data from our backup server to the new hardware. During this process, the data on the backup server will be mounted directly over NFS to allow all services to remain online for the duration of the restoration.

We apologize for the inconvenience caused by this unplanned outage. We will keep this post updated with as much detail as we can provide. If you have any questions or concerns, please contact Support under Support > Contact Support, in your panel.

Please note, this is regarding the shared server ‘michaelkelly’ and no other services (email, MySQL) or servers are affected. To check if you are on this server, please go to the Users > Manage Users page in your Web Panel and check the “machine” for your user.

Cloud Sites | MySQL Critical Maintenance | DFW | February 25th, 2012 @ 1:00 AM – 2:00 AM CST

404 — Thu, 23 Feb 2012 06:05:04 +0000

The Rackspace Cloud system engineers will be performing maintenance on Saturday February 25th, 2012, from 1:00 AM – 2:00 AM CST. Due to the nature of maintenance these databases may be offline for approximately 15 minutes during this window.

Affected Databases:

mysql50-29.wc1.dfw1

We will work to complete this maintenance as quickly as possible. If you have any other questions about the planned maintenance, please do not hesitate to contact a member of our support team.

Best Regards,
The Rackspace Cloud
US Toll Free: 1.877.934.0407
International: +1.210.581.0407

Web VPS host server ‘homie-vserver89′ restoring from backups to new hardware (RESTORED)

404 — Thu, 23 Feb 2012 05:05:11 +0000

Due to issues with the RAID controller on the web VPS host server ‘homie-vserver89′, we have moved the server on to new hardware and are restoring all data from our backup server to the new hardware. During this process, the data on the backup server will be mounted directly over NFS to allow all services to remain online for the duration of the restoration.

Please note, this is regarding the web VPS host server ‘homie-vserver89′ and no other services (email, MySQL) or servers are affected. To check if you are on a VPS guest from this host, please go to the Users > Manage Users page in your Web Panel and check the “machine” for your user. The affected VPS guests can be found in the first comment below this post.

Update Feb 22nd, 8:52pm PST: Our admin team have decided that the server appears to be healthy now and this was just a false alarm. We do not need to move homie-vserver89 to new hardware at this time. -Dan J

Update Feb 22nd, 6:08pm PST: Our admin team were able to get the old hardware online again and are monitoring the server it to determine if they need to move the server to new hardware. All VPS are currently online. We’ll have more info in a little while. -Dan J

Scheduled maintenance for Ajaxplorer (WebFTP) tonight @ 8pm PST (RESOLVED)

404 — Thu, 23 Feb 2012 05:05:09 +0000

We will be upgrading Ajaxplorer (WebFTP) tonight, which is estimated to take about an hour. This is regarding the WebFTP link found at ‘Manage Domains’ in the DreamHost control panel. During this time, it is possible that WebFTP will not be functional. You may want to use a different (non-web-based) FTP client during that time. This wiki article will give you further details on other available FTP client software.

We appreciate your patience and are sorry for the inconvenience. We’ll make sure to update this post once the upgrade begins.

Update Feb 22nd, 8:29pm PST: The Ajaxplorer update has completed. Everything appears to be working. If you find any problems then please contact support. -Dan J

Web VPS host server ‘homie-vserver89′ restoring from backups to new hardware

404 — Thu, 23 Feb 2012 02:05:16 +0000

The affected VPS guests can be found in the first comment below this post.

Scheduled maintenance for Ajaxplorer (WebFTP) tonight @ 8pm PST

404 — Thu, 23 Feb 2012 00:05:14 +0000

We appreciate your patience and are sorry for the inconvenience. We’ll make sure to update this post once the upgrade begins.

Resolved: Elevated Error Rates

404 — Wed, 22 Feb 2012 17:05:16 +0000

We have seen packet loss and error rates return to normal levels. We are resolving this incident but will continue to monitor the affected systems. If you have any questions please contact support.

Resolved: Elevated Error Rates

404 — Wed, 22 Feb 2012 17:05:16 +0000

Update: We are continuing to investigate the increased packet loss.

Resolved: Elevated Error Rates

404 — Wed, 22 Feb 2012 17:05:16 +0000

Update: We are continuing to investigate the increased packet loss.

Resolved: Elevated Error Rates

404 — Wed, 22 Feb 2012 17:05:13 +0000

Issue: We are experiencing increased packet loss on a subset of our web servers affecting customers using custom apex domains and the published apex IP addresses.