Pega Webcasts

KYC Technology: New Regulations, Faster On-Boarding, Compliance

Join Celent Analyst, Neil Katkov and Pegasystems Industry Director, Reetu Khosla for the live webinar:
KYC Technology: New Regulations, Faster On-boarding, Compliance.

Learn how global institutions are implementing rules-based KYC technology to manage complex customer due diligence/EDD regulatory requirements across products, lines of business and multiple geographies on one common platform.

Find out how unified rules-based KYC technology provides a platform for:

Agility to manage new regulatory requirements and risks like:
- FATCA compliance as part of KYC/customer due diligence
- FINRA 2090/2111 KYC/Suitability compliance
- Changes in risks and KYC due diligence requirements
Flexibility in integrating into legacy and siloed systems across lines of business and regions
Improved customer service and on-boarding times through a centralized due diligence system

Making Social Mean Business

In this Webinar, you will learn concrete actions that will help you to identify low-hanging fruit to jump-start your social program, and accelerate your customer experience improvement initiative.

How to Optimize your Customer's Journey

Hear from Tim Crick, Head of Customer Contact Architecture at RBS, and Patrick Tripp, Product Marketing Manager from Pegasystems on How to Optimize the Customer Journey: Building Relevancy and Customer Lifetime Value.

Best Practices in Customer Service: Giving Citizens the Service They Expect

Government agencies are facing increasing demand for citizen services across multiple channels (including self-service) while budget pressures are limiting their resources. Adding to the challenge are citizen service mandates such as the recent executive order to streamline service delivery.

Join us for this interactive webcast that explores emerging best practices for delivering timely, efficient and lower cost citizen services. In this hour-long session, you'll learn:

How two agencies successfully enhanced service delivery and overall customer experience -- and the challenges they faced on the way
Strategies for streamlining self-service and ensuring effective customer interactions by phone, email, web, social media and other channels
Proven processes for meeting mandates such as the Customer Service Executive Order
How to use tools that allow agencies to respond immediately to legislation and policy changes
Insightful methods for using innovative technology to improve citizen experiences.

Break Free From The Legacy

Customers and shareholders are demanding results that your current approach and technology cannot deliver. They have incredible new capabilities at their fingertips – to collaborate, to execute transactions and to seamlessly communicate across channels. Accordingly, their expectations of your business have skyrocketed. Contrast that with your current approach and supporting technology, which were implemented to support legacy metrics, extended timelines, product silos and limited channels.

One Customer: Accelerating Insurance Customer Centricity with BPM

This webcast is presented by Pega for Insurance and Capgemini featuring Mike Fitzgerald, Senior Analyst at Celent and Anthony O’Donnell, Editor of Insurance and Technology magazine. They discuss why achieving customer centricity can be a vital differentiator for insurers looking to acquire new and retain existing customers.

Manual. Inconsistent. Expensive. Do These Words Describe the Service Interactions with Your Clients?

Manual. Inconsistent. Expensive. Do these words describe the service interactions with your clients? Ben and Scott will share data and insights on how banks are successfully delivering multi-channel, customer centric service with case management so that you will appreciate how: Failing to address the fractured service model damages client satisfaction, threatens revenue generation drives up operational costs.

Transforming the Customer Experience

The life sciences industry is becoming more complex and competitive as companies struggle to break down organizational silos across communication channels, regions and functional groups. Additionally the ability to interact with all customers (i.e. healthcare professionals and consumers) is critical, but legacy processes and technology are limiting your ability to do so.

Video Presentation and Demonstration on Pega's Approach to Dynamic Case Management from ACMLive

In this video, Emily Burns and Agya Garg will go into detail about Pega's approach to Dynamic Case Management, and how that approach is supported functionally within the product. The presentation is equal parts presentation and product demonstration, and will highlight key functionality, including the case manager portal, the case designer, and "design by doing."

Business Transformation Through BPM Suites

Dr. Setrag Khoshafian, Pega’s Chief Evangelist and VP of BPM Technology, discussed the role of BPM suites, the ROI for Business and IT and how insurers are transforming themselves through BPM Suites.