Pegasus NLP Blog

NLP & Rapport – real or contrived?

Reg — Thu, 09 Feb 2012 10:44:06 +0000

Rapport – feeling at ease with someone Rapport is what we experience when we feel at ease with and trust one another. It is the result of our attitudes towards one another. In NLP we consider rapport to be an essential foundation for good communication because without rapport there may be a lot of talk [...]

Consultative Motivating

Reg — Thu, 02 Feb 2012 13:54:18 +0000

Motivating people their way Here at Pegasus NLP we have developed an approach to motivating people called Consultative Motivating. It uses a number of elements of which two are fundamental: Motivate people their way: use their motivational style rather than yours – and discover this by chatting with them Motivate through consulting rather than lecturing. [...]

‘Customer service’ for non-paying customers?

Reg — Sun, 29 Jan 2012 20:37:59 +0000

Customer service in a day-care centre In response to the previous article on the Pegasus NLP Blog about good customer service paying dividends Karen from Demark asked if the same idea of excellent customer service applies with, in her case, people attending a public day-care institution. Who pays for it? I believe that whatever we [...]

Great customer service pays dividends

Reg — Wed, 25 Jan 2012 21:09:46 +0000

Can I have a replacement part, please Just over a month ago I contacted the manufacturers of my cycle roof rack to say that a part had broken when I was putting the roof rack on a different vehicle. “That’s fine – could you let me have your address?” I did and was then told [...]

Dealing with Difficult People (1)

Reg — Mon, 23 Jan 2012 18:59:29 +0000

Last week’s Twitter Tips The new series of Twitter Tips began last week. The total tips for the last series, which began in February 2011, was 100 and this year we’re aiming for about twice that. The tips are posted on @pegasusnlp Monday to Friday. And each week’s 5 is followed by a blog article [...]

The Bathroom Tap and Anger

Reg — Sun, 22 Jan 2012 09:23:53 +0000

Taps, floods, and anger One of the analogies that I invented years ago and use extensively to explain unwelcome or ‘negative’ emotions is The Bathroom Tap. Let’s say that you share your house with a friend, friends, or family. After your day’s work you arrive home, open the front door and discover water running down [...]

The Anger ‘Habit’…?

Reg — Tue, 06 Dec 2011 16:42:23 +0000

But is anger a habit? Looking at the visitor statistics for this blog, I noticed that this year’s most visited blog article so far is ‘How we do the Anger Habit.’ In the 8 months since it was published it has been viewed just under 1800 times. This is great and yet what I find [...]

Sorry I’m late…

Reg — Fri, 28 Oct 2011 11:35:49 +0000

I don’t like wasting time People who are consistently late for appointments or meetings tends to share a particular trait. They don’t like waiting around – it’s a waste of time. In their eyes arriving 5 or 10 minutes early for an appointment wastes valuable time that could be spent on other things. So they [...]

The Incessant Talker

Reg — Wed, 19 Oct 2011 07:04:31 +0000

The current Pegasus NLP Newsletter is about incessant talkers – the people who talk at us – and talk and talk and talk. Really skilled Incessant Talkers don’t just bore us, they actually affect our mood and our effectiveness – by scrambling our thinking. I had an experience of this not so long ago whilst [...]

Strong Leaders Create Weak Followers

Reg — Mon, 12 Sep 2011 11:35:04 +0000

Strong leaders? Since we began using outdoor activities in our trainings in the 90s which has repeatedly occurred in team development sessions: the tendency for a new team to produce one or more ‘strong leaders’ – and for this to result in the rest of the team becoming ‘weak followers’ or in their emotionally opting [...]