Penrose Lecture Series

howard@motordoc.net (MotorDoc) — Sun, 27 Apr 2008 11:01:00 -0700

Physical Asset Management Part 1

In this podcast, we are opening the discussion related to the difference between maintenance and operations and the need for a clear executive strategy for reliability and maintenance in order to be globally competitive.

http://www.motordoc.com/audio/pam1.mp4

Additional information can be obtained from http://www.motordoc.com, by emailing info@motordoc.com, or viewing the MotorDoc channel on YouTube.com.

howard@motordoc.net (MotorDoc) — Thu, 10 Apr 2008 07:55:00 -0700

Airline Maintenance Issue Predicted by Book Part 2 – Deadly Skies?

With the announcement of thousands of flights and over 250 Thousand passengers ‘stranded’ due to the American Airlines MD-80 wiring harness issue I had to go back and review the accuracy of my premise in ‘Physical Asset Management for the Executive – Caution: Don’t Read This If You Are On An Airplane.’ In the book I predicted that American was the best actor because of their strong union preventing outsourcing of safety related inspections and their reporting and oversight by the FAA. Was I wrong?

Over the past two days (I had advanced warning about American) I went back to review my premises. Could it be that the outsourced maintenance was actually performing better?

Between the work on the book, my recent editorials and blogs, the reason why American Airlines came under so much scrutiny became very obvious. And it is scarier than I ever predicted in the past.

Specifically because American Airlines performs almost all of its critical maintenance by FAA certified internal facilities and professionals they were put in the position of being under scrutiny. Non-certified and outsourced facilities are not under the same reporting requirements as a certified internal facility, in most cases there are no reporting requirements AT ALL (Reference Chapter 4.7 of ‘Physical Asset Management for the Executive’). With my recent editorials and postings related to the Southwest Airlines issue (which occurred several days after the publishing of the book) I had found a transcript of a 2003 interview where the head of FAA had stated that they relied upon this data to determine risk.

In effect, the ability of the FAA to determine that the risk of the only airline where they have the greatest amount of data was severe enough to ground thousands of flights and 100’s of thousands of passengers, generate significant overtime and cause distruption to AA’s schedule for weeks to come is a direct result of FAA’s lack of oversight and poor management of the maintenance program within FAA. With a strong mechanics union and direct FAA oversight as compared to all of the other airlines where a majority of critical maintenance and inspections are being performed by non-certified and non-oversight repair facilities by mechanics making $10-15/hour over FAA certified $60+/hour mechanics outsourced both in and out of country: what can be assumed concerning the condition of those aircraft?

For instance, one of the worst actors concerning maintenance activities and reported cover-ups by both the airline and FAA management (Reference Department of Transportation reports and ‘Physical Asset Management’) is Northwest Airlines. However, after breaking the NWA mechanics union they outsourced a significant amount of maintenance and when an FAA inspector attempted to identify significant maintenance safety inspection his supervisors, under pressure by the airline, transferred him until the US Department of Transportation Inspector General reviewed the case and put him back in his position. After my direct experiences with NWA maintenance, in particular the unattached rear cone in February of 2007, I have been expecting Northwest to come under a huge amount of scrutiny. Yet, only the airlines that have reporting information in with FAA have been under scrutiny.

With the FAA using only this reporting information, per their interviews, to determine risk, what is the condition of the aircraft that have been outsourced without any reporting requirement. Worse, what is the lesson that the airlines that have just been punished for performing at least some level of work that is overseen? Can we expect to see American Airlines and the others release more of their maintenance to low cost certified and uncertified facilities?

This is all the direct result of the wrong idea and definition of ‘customer’ and also relates to how our organizations have also been performing and viewing maintenance. I will be covering this in more detail soon, unless there is a need to report additional information in the meantime.

Byline:
Howard W Penrose, Ph.D., CMRP
SUCCESS by DESIGN Reliability Services
National Writers Union (UAW Local 1981) and International Federation of Journalists

howard@motordoc.net (MotorDoc) — Tue, 8 Apr 2008 14:29:00 -0700

Airlines, FAA and Industrial Maintenance Part 4

In this next part, issues of general industrial maintenance are discussed followed by an impassioned plea by Dr. Penrose for more attention to the reliability and maintenance issue. In this case, other than what was claimed by the general media on TV, the real reason why Aloha, ATA, and Skybus suddenly went out of business had to do with their general maintenance condition and the cost that would be associated with bringing them back up to speed.

Dr. Penrose is the author of 'Physical Asset Management for the Executive - Caution: Don't Read This If You Are On An Airplane', several other books, an industry newsletter, and can be contacted via email at howard@motordoc.com.

http://www.motordoc.com/audio/aircraftmaintenance4.m4a

howard@motordoc.net (MotorDoc) — Tue, 8 Apr 2008 14:26:00 -0700

Airlines, FAA and Industry Maintenance Part 3

In this third installment, originally published on April 1, 2008, maintenance issues and maintenance entropy is again discussed. How do people miss the issues with maintenance when they are obvious? Is it a management or worker issue, or a general communication issue.

http://www.motordoc.com/audio/aircraftmaintenance3.m4a

howard@motordoc.net (MotorDoc) — Tue, 8 Apr 2008 14:19:00 -0700

Airlines and FAA Part 2

The issues continued with the next editorial. In this one, originally published on March 26, 2008, Dr. Penrose discusses problems with general maintenance philosophies and comments on the canceled flights.

http://www.motordoc.com/audio/aircraftmaintenance2.m4a

howard@motordoc.net (MotorDoc) — Tue, 8 Apr 2008 14:14:00 -0700

Southwest Airlines, FAA, Industry and Maintenance Part 1

The issues with Southwest Airlines outline a deep sickness throughout all industries, not limited to the USA. In this first presentation we revisit Dr. Penrose's editorial first published on March 17, 2008. It follows his predictions outlined in his book 'Physical Asset Management for the Executive - Caution: Don't Read This If You Are On An Airplane!' released on March 4, 2008. Available through your online or local bookstore.

http://www.motordoc.com/audio/aircraftmaintenance1.m4a

howard@motordoc.net (MotorDoc) — Tue, 1 Apr 2008 18:47:00 -0700

We are restarting the series coupled with the release of 'Physical Asset Management for the Executive' and a focus on the business case for reliability and maintenance.

Hear the author's introduction:

http://www.motordoc.com/audio/PAM_introduction.mp4

Proper management of physical assets remains the single largest business improvement opportunity in the 21st Century. The size of the asset maintenance industry in the USA is over $1.2 Trillion. Of that, over $750 Billion is the direct cost of poor physical asset maintenance and management. The impact on the US economy is over 20% of the national gross domestic product, or over $2.5 Trillion, in lost opportunity.

howard@motordoc.net (MotorDoc) — Sun, 29 Apr 2007 19:49:00 -0700

In the latest of the Penrose Lecture Series, we will cover the Motor Diagnostics and Motor Health Newsletter editorials of 2007. In the first one, we cover the workforce crisis, reliability centered maintenance, outsourcing and the condition of airline reliability and maintenance.

http://www.motordiagnostics.com/podcasts/newsletter1.m4a

howard@motordoc.net (MotorDoc) — Tue, 6 Mar 2007 08:00:00 -0800

Kick Starting Your Maintenance Program Part 1: In the Beginning

http://www.motordiagnostics.com/podcasts/PenroseLectureSeries_MP1.m4a

howard@motordoc.net (MotorDoc) — Mon, 19 Feb 2007 19:16:00 -0800

Technical Sales and Marketing Part 7: In this presentation, we cover some additional strategies that Dr. Penrose has used with ReliabilityWeb.com.

http://www.motordiagnostics.com/podcasts/PenroseLectureSeries_sm7.m4a

howard@motordoc.net (MotorDoc) — Wed, 17 Jan 2007 19:21:00 -0800

Technical Sales and Marketing Part 6: In this presentation, we cover some of the strategies that Dr. Penrose has used with ReliabilityWeb.com.

http://www.motordiagnostics.com/podcasts/penroselectureseries_sm6.m4a

howard@motordoc.net (MotorDoc) — Wed, 27 Dec 2006 11:22:00 -0800

Technical Sales and Marketing - Part 5 (4:08 min): In this week's presentation we begin to discuss marketing strategy for company and personal branding.

http://www.motordiagnostics.com/podcasts/PenroseLectureSeries_SM5.m4a

howard@motordoc.net (MotorDoc) — Mon, 4 Dec 2006 08:08:00 -0800

Technical Sales and Marketing Part 4: In this presentation we cover the sales funnel and pipeline as well as the features that make up an industrial marketing professional.

http://www.motordiagnostics.com/podcasts/PenroseLectureSeries_sm4.m4a

howard@motordoc.net (MotorDoc) — Tue, 14 Nov 2006 16:34:00 -0800

Technical Sales and Marketing Part 3: This week we will cover a few sales stories and examples. In our next presentation, we will cover the sales cycle and definition of a marketing professional.

http://www.motordiagnostics.com/podcasts/PenroseLectureSeries_sm3.m4a

howard@motordoc.net (MotorDoc) — Mon, 30 Oct 2006 17:59:00 -0800

Technical Sales and Marketing Part 2: This week we will cover some simple definitions used in the industrial sales and marketing process followed by a brief overview of an industrial salesperson.

http://www.motordiagnostics.com/podcasts/PenroseLectureSeries_SM2.m4a

howard@motordoc.net (MotorDoc) — Thu, 19 Oct 2006 07:13:00 -0700

The next topic in the Penrose Lecture Series is Technical Sales and Marketing (S&M). In this part of the lecture series, we are going to cover the mechanics and philosophies of technical industrial sales and marketing. This will provide training and insight for the sales or marketing professional and an understanding of what these guys are up to for the client or customer.

In Part 1, we introduce the topic and discuss evolving, entrenched and distruptive technologies or services.

http://www.motordiagnostics.com/podcasts/PenroseLectureSeries_SM1.m4a

Your host is Dr. Howard W. Penrose, Ph.D., CMRP

howard@motordoc.net (MotorDoc) — Tue, 3 Oct 2006 18:52:00 -0700

In this Podcast, we will cover Part 6 of the Maintenance and Management Communication Study. This is the last section of Part 1 of the study and covers the Root-Cause-Analysis of the maintenance and management communication issue, findings and recommendations.

http://www.motordiagnostics.com/podcasts/PenroseLectureSeries_Communication6.m4a

howard@motordoc.net (MotorDoc) — Mon, 18 Sep 2006 18:57:00 -0700

In this edition, we discuss the management and personality issues associated with the maintenance and management communication issue.

Download Part 5

howard@motordoc.net (MotorDoc) — Tue, 5 Sep 2006 06:23:00 -0700

In this week's edition, we discuss CMMS/EAM systems and their impact on the maintenance and management communication issue.

Maintenance and Management Communication Part 4

howard@motordoc.net (MotorDoc) — Wed, 30 Aug 2006 05:28:00 -0700

As we continue the maintenance and management communication issue, we will now explore the history of unions and the development of professional management. This takes us through the past century up to where we are now.

The next installment of the Penrose Lecture Series

howard@motordoc.net (MotorDoc) — Wed, 23 Aug 2006 05:58:00 -0700

To truly understand the maintenance and management communication issue, you need to understand the history. In this week's podcast, we will start with a discussion of the guild, the precursor to organized management and labor prior to the industrial revolution.

PenroseLectureSeries_Communication2.m4a

howard@motordoc.net (MotorDoc) — Tue, 15 Aug 2006 06:33:00 -0700

In this edition of the Penrose Lecture Series we will conclude the Skilled Workforce study and begin discussion of the Maintenance and Management Communication Study. This study will explore the concept of maintenance being from Mercury and management from Pluto, the root cause of communication issues and solutions.

The seventh installment of: Penrose Lecture Series Communications 1

howard@motordoc.net (MotorDoc) — Fri, 11 Aug 2006 06:04:00 -0700

We were asked to predict a vision for the reliability and maintenance workforce for 2016. In this 9:50 min podcast, we discuss this near-future based upon the skilled workforce study. For questions to be answered during the first two weeks of August, 2006, please email howard@motordoc.net.

Here is the sixth installment: Skilled Workforce in the 21st Century Part 6

howard@motordoc.net (MotorDoc) — Tue, 1 Aug 2006 15:41:00 -0700

We will cover the conclusions of the Skilled Workforce in the 21st Century Study which includes a description of the future skilled R&M workforce, management recommendations and the risk of not evolving with 21st Century changes. For questions to be answered during the first two weeks of August, 2006, please email howard@motordoc.net.

Here is the fifth installment: Skilled Workforce in the 21st Century Part 5

howard@motordoc.net (MotorDoc) — Tue, 25 Jul 2006 05:38:00 -0700

We will cover recommendations for the Skilled Workforce in this installment of the Penrose Lecture Series on the Skilled Workforce in the 21st Century. This 18 minute presentation will cover the following questions: Is there a skilled trades crisis? What can be done if the present direction is maintained? Who is responsible for tackling the skilled workforce issue? and, Are there alternatives?

Here is the fourth installment: Skilled Workforce in the 21st Century Part 4