PHONE+ Articles

Case Study: SRSsoft Provides Customer Service at Optimum Speed

Thu, 02 Jul 2009 05:18:36 PDT

For more than a decade, Montvale, N.J.-based SRSsoft has been an innovator in the ever-evolving healthcare IT industry. SRS makes sophisticated digital technology practical for high-volume, successful medical practices. In contrast to traditional EMR (Electronic Medical Record) software, SRS delivers a system based on listening to the voice of the ...(507 words)

Broadband Stimulus Funding Questions Answered

Wed, 01 Jul 2009 16:34:10 PDT

The Rural Utilities Service and the National Telecommunications and Information Administration on July 1 released a 121-page “notice of funds availability” for the broadband economic stimulus initiative. Myriad details are explained throughout the document; for service providers and their partners, perhaps the most important, immediate, aspects surround the definition of ...(332 words)

VoIP Fraud Takes Its ‘Toll’

Wed, 01 Jul 2009 09:48:03 PDT

VoIP toll fraud is increasing, experts say, and that’s largely because of the recession. The bad economy has hit so many companies so hard that network security spending no longer is top of mind, a circumstance that just invites hackers. To that end, a recent vendor-funded study shows VoIP toll ...(512 words)

Ask Steve: Is There a Home for HDTV at the Office?

Wed, 01 Jul 2009 05:27:06 PDT

When I was 17, I got a phat job at a dry cleaner in the St. Louis suburbs. Making $4.75 an hour, I felt kingly compared to my prior job at McDonald’s where I was making $3.35 an hour plus all the Big Macs I could eat after closing time. ...(710 words)

Optimizing ROI Through Targeted Prospecting

Wed, 01 Jul 2009 05:11:43 PDT

As an agent, one of the most important decisions you will make is where to invest your limited resources. To receive an excellent return on your prospecting investment, it is important to spend time reviewing your available options, carefully defining your targets and deciding on the best strategy to hit ...(839 words)

Netbooks Find Niche in Enterprises, Study Shows

Tue, 30 Jun 2009 11:50:05 PDT

Netbooks, which are widely viewed as consumer devices, are being actively deployed in many enterprises; 21 percent of organizations currently have netbooks deployed and 50 percent intend to deploy them in the future, according to new research from the Technology Practice of Chadwick Martin Bailey (CMB). The study, “Netbooks in ...(677 words)

Personality+: Loy Latham – Bagpiper

Tue, 30 Jun 2009 09:25:19 PDT

Loy Latham, president of Avaya reseller Wil Tech Systems, has been seen all over the country in a skirt. Well, I suppose it’s not very PC to refer to a kilt — a traditional and noble garment — as a skirt.Loy in New Orleans’ Mardi Gras parade.Loy’s group, the Amityville ...(537 words)

PHONE+ Asks If Residuals Still Rule

Tue, 30 Jun 2009 09:20:53 PDT

Q: Do residuals still rule?“Yes, residuals still rule! And it’s probably the No. 1 financial reason many of us became agents. However, if you can be compensated $1,000 per month for 36 months versus $36,000 upfront and that's it, then the $36,000 upfront is financially better for you (you can ...(355 words)

Q&A with Avaya’s Channel Chief Carol Giles Neslund

Fri, 26 Jun 2009 13:02:14 PDT

Last fall Avaya Inc. brought in new channel leadership, tapping Carol Giles Neslund as its vice president of channels for North America. The former Seagate channel executive reports to Jeremy Butt, who was took over as Avaya's vice president of Worldwide Channels in June 2008. Together the two are gearing ...(3980 words)

Take Control of Your Web Strategy

Fri, 26 Jun 2009 05:15:27 PDT

In the 1990s having a Web site was an afterthought. In the early 2000s, businesses realized the potential of the Web, but only looked at it as a supplement to traditional advertising and marketing. Today, wise companies realize having a rock-solid Web site not only can provide them with lead ...(989 words)