PHONE+ Articles

TelCentris Talks CLEC Rollout, Agent Program

Fri, 20 Nov 2009 08:25:44 PDT

TelCentris Inc., based in San Diego, has been around since 2006 as a unified communications platform provider. But now the company is branching out. It serves end users with its VoxOx software; businesses with its hosted IP PBX, call center and SIP trunking products; and it wholesales its services to ...(1149 words)

CLECs: Section 271 ‘A Necessary Response to Forbearance’

Tue, 17 Nov 2009 08:27:08 PDT

Eight CLECs, fed up with getting the short end of the competitive stick, are asking the FCC to force the Bells to open their networks as dictated by Section 271 of the 1996 Telecom Act. They’re tired of paying high network-access prices to the Bells, and forfeiting market share to ...(495 words)

Creditors to FairPoint: Pay Us Our Money

Tue, 17 Nov 2009 08:23:53 PDT

FairPoint Communications creditors are clamoring to collect their share of the insolvent RLEC’s money. The embattled service provider has bounced at least one check – with a Vermont sheriff’s office, no less – and allegedly stiffed suppliers, from staffing agencies to on-premises, third-party technical support, out of more than $652,000 ...(437 words)

Dispelling UC Myths & Misunderstandings

Tue, 17 Nov 2009 05:18:07 PDT

Many companies, including resellers and end-users, still are struggling with the challenge of articulating why a unified communications solution makes sense. It’s safe to say that there are some broad misunderstandings about UC in general, and it’s safe to assume that selling a UC solution would be much easier if ...(765 words)

Helping Customers Plan For Disaster

Mon, 16 Nov 2009 15:35:19 PDT

As one more arrow in the “consultative sale” quiver, agents might find it beneficial to advise customers on best practices for business continuity and disaster recovery. Helping customers to be prepared when disaster strikes – whether a cable cut, natural disaster or even viral outbreak – is a great way ...(831 words)

Growing a ‘Lifestyle’ Business

Fri, 13 Nov 2009 08:16:30 PDT

I’ve always loved New Year’s. It’s such a good time to reflect on what you have created in your life and business, to process what you have learned, and to imagine your life ahead in the coming year. Recently, I took out a sheet of paper and listed all the ...(936 words)

5 Reasons To Become an MSP

Fri, 13 Nov 2009 08:09:52 PDT

As soon as most people think of managed services they’re struck with what seems like a tidal wave of emotions – fear, excitement, curiosity and uncertainty, just to name a few. That’s because the managed services model continues to evolve and many have differing views as how to define as ...(1321 words)

Case Study: Golden State Warriors Engage Fans With Vontoo Interactive Video

Fri, 13 Nov 2009 05:37:42 PDT

The Golden State Warriors are a professional basketball team based in Oakland, Calif. They are part of the Pacific Division of the Western Conference in the National Basketball Association. The SituationThe Golden State Warriors’ marketing department was looking for a new and exciting way to engage and connect with its ...(525 words)

What Comcast-Cimco Deal Means for Agents, CLECs

Fri, 06 Nov 2009 10:42:46 PDT

The ongoing weak economy has proven one fact in telecom: Businesses – SMBs and enterprises alike – turn to IP services when forced to crimp spending. The trend has especially been a boon for the CLECs and agents that focus on SMBs. Such a boon, in fact, that cable wants ...(1093 words)

Case Study: Toshiba Provides VoIP Remedy for Interventional Cardiologists

Fri, 06 Nov 2009 05:11:42 PDT

Interventional Cardiologists of Gainesville, PA (IVC) provides cardiovascular health care services with state-of-the art diagnostic and therapeutic technologies. With the mission of providing the highest-possible quality of care to its patients, IVC’s team prides itself on helping patients be involved in their own health care by providing exceptional patient communication.IVC ...(1079 words)