http://status.plus.net/ RSS Feed of Plusnet Service Status Postings en-us Thu, 15 Mar 2018 16:00:08 +0000 status@servicestatus.plus.com status@servicestatus.plus.com http://usertools.plus.net/status/archive/1518533236.htm
Please accept our apologies for any inconvenience caused.

Kind Regards,
Customer Support]]> Tue, 13 Feb 2018 14:47:16 +0000 http://usertools.plus.net/status/archive/1518533236.htm http://usertools.plus.net/status/archive/1518531911.htm 16th February 0000 - 0200

What does it affect?
Access to our website.

How long will it take?
Approximately 2 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support]]> Tue, 13 Feb 2018 14:25:11 +0000 http://usertools.plus.net/status/archive/1518531911.htm http://usertools.plus.net/status/archive/1515862264.htm 22:00 13th January to 04:00 14th January

What does it affect?
Access to the broadband faults troubleshooter

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support]]> Sat, 13 Jan 2018 16:51:04 +0000 http://usertools.plus.net/status/archive/1515862264.htm http://usertools.plus.net/status/archive/1515543295.htm
We're working around the clock continuing to investigate these issues and don't worry if you've tried to get our Martin Lewis recommended offer, we're going to extend it so no-one misses out. We'll keep you posted.

Kind Regards,
Customer Support]]> Wed, 10 Jan 2018 00:14:55 +0000 http://usertools.plus.net/status/archive/1515543295.htm http://usertools.plus.net/status/archive/1510949546.htm Tomorrow, from Midnight onwards.

What does it affect?
Broadband Fault Checker.

How long will it take?
Approximately 17 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems used by our Broadband Fault Checker.

Am I likely to notice the work?
You won't be able to access our Broadband Fault Checker for the duration of the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support]]> Fri, 17 Nov 2017 20:12:26 +0000 http://usertools.plus.net/status/archive/1510949546.htm http://usertools.plus.net/status/archive/1510909901.htm
The issue some customers were experiencing yesterday with regard to picking up mail with a client, have now been fixed.

We're really sorry for any inconvenience this caused.

Thanks

Louisa]]> Fri, 17 Nov 2017 09:11:41 +0000 http://usertools.plus.net/status/archive/1510909901.htm http://usertools.plus.net/status/archive/1510828265.htm 16th November from 11pm through to 7am on the 17th of November.

What does it affect?
Access to our website.

How long will it take?
Approximately 8hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support]]> Thu, 16 Nov 2017 10:31:05 +0000 http://usertools.plus.net/status/archive/1510828265.htm http://usertools.plus.net/status/archive/1510827208.htm
We know some customers are having problems when they're trying to use a client to pick up their mail i.e. Outlook or Thunderbird.

Our team are investigating this as a matter of urgency and we'll keep you updated.

Sorry for the inconvenience

Louisa]]> Thu, 16 Nov 2017 10:13:28 +0000 http://usertools.plus.net/status/archive/1510827208.htm http://usertools.plus.net/status/archive/1510148862.htm 8th November from 10pm through to 12am in the morning.

What does it affect?
Access to our website.

How long will it take?
Approximately 2 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support]]> Wed, 08 Nov 2017 13:47:42 +0000 http://usertools.plus.net/status/archive/1510148862.htm http://usertools.plus.net/status/archive/1509627263.htm Tonight, 2nd November from 11pm through to 5am tomorrow morning.

What does it affect?
Access to our website.

How long will it take?
Approximately 6 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support]]> Thu, 02 Nov 2017 12:54:23 +0000 http://usertools.plus.net/status/archive/1509627263.htm http://usertools.plus.net/status/archive/1509031882.htm
Kind Regards,

Customer Support]]> Thu, 26 Oct 2017 16:31:22 +0100 http://usertools.plus.net/status/archive/1509031882.htm http://usertools.plus.net/status/archive/1509028180.htm
Our team are investigating this as a matter of urgency and we'll keep you updated.

Kind Regards,

Customer Support]]> Thu, 26 Oct 2017 15:29:40 +0100 http://usertools.plus.net/status/archive/1509028180.htm http://usertools.plus.net/status/archive/1508855921.htm 25th of October from 12am through to 4am .

What does it affect?
Access to our website.

How long will it take?
Approximately 4 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support]]> Tue, 24 Oct 2017 15:38:41 +0100 http://usertools.plus.net/status/archive/1508855921.htm http://usertools.plus.net/status/archive/1506685869.htm
We're continuing to work on the platform to improve its stability and will keep you informed along the way.

Kind Regards,

Plusnet Support]]> Fri, 29 Sep 2017 12:51:09 +0100 http://usertools.plus.net/status/archive/1506685869.htm http://usertools.plus.net/status/archive/1506525673.htm Tonight, 27th September from 11pm through to 4am tomorrow morning.

What does it affect?
Access to our website.

How long will it take?
Approximately 5 hours.

What does the work involve?
Some essential maintenance is being carried out on the back-end systems our website relies on.

Am I likely to notice the work?
Yes, access to our website will be unavailable for a period of time during the maintenance window and holding pages will be in place.

Is there anything else I need to know?
No.

Kind regards,
Customer Support]]> Wed, 27 Sep 2017 16:21:13 +0100 http://usertools.plus.net/status/archive/1506525673.htm http://usertools.plus.net/status/archive/1506017304.htm
Kind Regards,

Plusnet Support]]> Thu, 21 Sep 2017 19:08:24 +0100 http://usertools.plus.net/status/archive/1506017304.htm http://usertools.plus.net/status/archive/1505988187.htm
Our engineers are investigating and we'll provide an update as we can.

Kind Regards,

Plusnet Support]]> Thu, 21 Sep 2017 11:03:07 +0100 http://usertools.plus.net/status/archive/1505988187.htm http://usertools.plus.net/status/archive/1505492423.htm
We're continuing to monitor the chats coming in alongside the impact on our call wait times, with this in mind chat will be open at the following times over next week:

Monday to Friday 7:30am - 10pm
Saturday and Sunday- 10am - 4pm

Please note that we do also offer support via the Facebook, @plusnethelp on Twitter and our Community forums at http://community.plus.net

For customers who struggle to use the phone, we have Next Generation Text Relay services available - please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support]]> Fri, 15 Sep 2017 17:20:23 +0100 http://usertools.plus.net/status/archive/1505492423.htm http://usertools.plus.net/status/archive/1505222866.htm
We're continuing to monitor the chats coming in alongside the impact on our call wait times, with this in mind chat will be open at the following times over the remainder of this week:

Wednesday-Friday: 7:30am - 10:00pm

We'll review this over the weekend and provide a further update next week.

Please note that we do also offer support via the Facebook, @plusnethelp on Twitter and our Community forums at community.plus.net

For customers who struggle to use the phone, we have Next Generation Text Relay services available - please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support]]> Tue, 12 Sep 2017 14:27:46 +0100 http://usertools.plus.net/status/archive/1505222866.htm http://usertools.plus.net/status/archive/1505117420.htm
We're continuing to monitor the chats coming in alongside the impact on our call wait times, with this in mind chat will be open at the following times over the next 2 days:

Monday and Tuesday: 10am-7pm

We'll review this mid-week and post a further update then.

Please note that we do also offer support via the Facebook, @plusnethelp on Twitter and our Community forums at community.plus.net

For customers who struggle to use the phone, we have Next Generation Text Relay services available - please visit https://www.plus.net/help/legal/support-for-customers-with-disabilities/ for more information.

Kind Regards,

Plusnet Support]]> Mon, 11 Sep 2017 09:10:20 +0100 http://usertools.plus.net/status/archive/1505117420.htm