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	<description>a blog for Web managers</description>
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		<title>The Value of Key Performance Indicators: Unlock Your Data</title>
		<link>http://www.prclinic.com/the-value-of-key-performance-indicators-unlock-your-data/</link>
		<comments>http://www.prclinic.com/the-value-of-key-performance-indicators-unlock-your-data/#comments</comments>
		<pubDate>Wed, 06 May 2015 17:05:02 +0000</pubDate>
		<dc:creator><![CDATA[kme]]></dc:creator>
				<category><![CDATA[metrics]]></category>
		<category><![CDATA[Web management]]></category>
		<category><![CDATA[KPIs]]></category>
		<category><![CDATA[Web analytics]]></category>

		<guid isPermaLink="false">http://www.prclinic.com/?p=630</guid>
		<description><![CDATA[At 10,000 feet, Web analytics attempts to answer questions about what your Web visitors are up to, and why your organization should care. This post attempts to look at the who and the how of Web analytics, including the rewards and barriers to action. It also reviews some practical tips on where to begin, along [&#8230;]]]></description>
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	<post-id xmlns="com-wordpress:feed-additions:1">630</post-id>	</item>
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		<title>Seven Types of Waste</title>
		<link>http://www.prclinic.com/seven-types-of-waste/</link>
		<comments>http://www.prclinic.com/seven-types-of-waste/#respond</comments>
		<pubDate>Wed, 08 Apr 2015 15:20:20 +0000</pubDate>
		<dc:creator><![CDATA[kme]]></dc:creator>
				<category><![CDATA[innovation]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[Web management]]></category>
		<category><![CDATA[user help]]></category>
		<category><![CDATA[waste]]></category>

		<guid isPermaLink="false">http://www.prclinic.com/?p=623</guid>
		<description><![CDATA[Toyota&#8217;s sudden acceleration woes, which led its CEO Akio Toyoda to appear before Congress to explain why the company&#8217;s famed quality system broke down and spawned a massive $16M government fine for hiding safety problems, puts a shadow across their once acclaimed management practices. But its worth remembering what once worked about the innovative Japanese [&#8230;]]]></description>
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	<post-id xmlns="com-wordpress:feed-additions:1">623</post-id>	</item>
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		<title>Web Governance Road-Map</title>
		<link>http://www.prclinic.com/web-governance-roadmap/</link>
		<comments>http://www.prclinic.com/web-governance-roadmap/#comments</comments>
		<pubDate>Fri, 13 Mar 2015 15:32:23 +0000</pubDate>
		<dc:creator><![CDATA[kme]]></dc:creator>
				<category><![CDATA[Web governance]]></category>
		<category><![CDATA[Web management]]></category>
		<category><![CDATA[planning]]></category>
		<category><![CDATA[policy]]></category>

		<guid isPermaLink="false">http://www.prclinic.com/?p=236</guid>
		<description><![CDATA[For the life of this blog I&#8217;ve been writing posts and articles that detail my Web governance road-map. This is my approach to Web governance and tracks with how I would evaluate a Web site governance system &#8211; assessing the governing processes, core processes and enabling processes. Together they combine to give you the Web governance [&#8230;]]]></description>
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		<slash:comments>1</slash:comments>
	<post-id xmlns="com-wordpress:feed-additions:1">236</post-id>	</item>
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		<title>An Elegant RSS Hack</title>
		<link>http://www.prclinic.com/an-elegant-rss-hack/</link>
		<comments>http://www.prclinic.com/an-elegant-rss-hack/#respond</comments>
		<pubDate>Mon, 02 Feb 2015 00:55:58 +0000</pubDate>
		<dc:creator><![CDATA[kme]]></dc:creator>
				<category><![CDATA[innovation]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[Web management]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[rss]]></category>
		<category><![CDATA[traffic]]></category>

		<guid isPermaLink="false">http://www.prclinic.com/?p=592</guid>
		<description><![CDATA[Whatever you call it &#8211; really simple syndication, RSS, newsfeeds or just plain old &#8220;feeds&#8221; &#8211; RSS has changed the face of the Web by un-coupling content from its original website and letting it roam freely across your browser. The Benefits of RSS When Web content isn&#8217;t trapped inside a specific Web site, it can [&#8230;]]]></description>
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	<post-id xmlns="com-wordpress:feed-additions:1">592</post-id>	</item>
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		<title>Web RFP Template</title>
		<link>http://www.prclinic.com/web-rfp-template/</link>
		<comments>http://www.prclinic.com/web-rfp-template/#comments</comments>
		<pubDate>Thu, 01 Jan 2015 18:48:55 +0000</pubDate>
		<dc:creator><![CDATA[kme]]></dc:creator>
				<category><![CDATA[IT management]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[budget]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[IT Management]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[rfp]]></category>

		<guid isPermaLink="false">http://www.prclinic.com/?p=542</guid>
		<description><![CDATA[This template is designed for organizations and companies who are at the start of their Web development project and are looking for a professional approach to preparing an RFP for the market. It has adapted from presentations and seminars hosted by NPower (formerly Technology Works for Good) and the Small Business Administration S.C.O.R.E. workshop series, [&#8230;]]]></description>
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	<post-id xmlns="com-wordpress:feed-additions:1">542</post-id>	</item>
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		<title>Usability Testing: Options to Fit Any Budget</title>
		<link>http://www.prclinic.com/usability-testing-options-to-fit-any-budget/</link>
		<comments>http://www.prclinic.com/usability-testing-options-to-fit-any-budget/#respond</comments>
		<pubDate>Mon, 01 Dec 2014 21:03:11 +0000</pubDate>
		<dc:creator><![CDATA[kme]]></dc:creator>
				<category><![CDATA[usability]]></category>
		<category><![CDATA[Web management]]></category>
		<category><![CDATA[audience]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[measurement]]></category>
		<category><![CDATA[navigation]]></category>

		<guid isPermaLink="false">http://www.prclinic.com/?p=498</guid>
		<description><![CDATA[In 2008, one of the first set of slides I posted on Slideshare was this one ~ Usability Testing: Options to Fit Any Budget. I&#8217;ve been tickled that since then it has gotten over 9500 views. So I thought it was about time I posted the reference material on my blog for your viewing pleasure. [&#8230;]]]></description>
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	<post-id xmlns="com-wordpress:feed-additions:1">498</post-id>	</item>
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		<title>Case Study: The Cumberland County Library System Web Usability Project</title>
		<link>http://www.prclinic.com/case-study-the-cumberland-county-library-system-web-usability-project/</link>
		<comments>http://www.prclinic.com/case-study-the-cumberland-county-library-system-web-usability-project/#comments</comments>
		<pubDate>Sat, 01 Nov 2014 13:34:00 +0000</pubDate>
		<dc:creator><![CDATA[kme]]></dc:creator>
				<category><![CDATA[usability]]></category>
		<category><![CDATA[Web management]]></category>
		<category><![CDATA[audience]]></category>
		<category><![CDATA[audit]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[design]]></category>
		<category><![CDATA[interviews]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://www.prclinic.com/?p=487</guid>
		<description><![CDATA[I was invited to participate in a panel discussion at the Pennsylvania Library Association conference.  The topic: the Cumberland County Library System Web site redesign and usability project.  There was a lot to share about what made things tick on one of my firm&#8217;s favorite projects.  I&#8217;m posting our slides and a written summary of [&#8230;]]]></description>
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		<slash:comments>1</slash:comments>
	<post-id xmlns="com-wordpress:feed-additions:1">487</post-id>	</item>
		<item>
		<title>Web Training Program Checklist</title>
		<link>http://www.prclinic.com/web-training-program-checklist/</link>
		<comments>http://www.prclinic.com/web-training-program-checklist/#respond</comments>
		<pubDate>Wed, 01 Oct 2014 19:43:45 +0000</pubDate>
		<dc:creator><![CDATA[kme]]></dc:creator>
				<category><![CDATA[people]]></category>
		<category><![CDATA[strategy]]></category>
		<category><![CDATA[Web management]]></category>
		<category><![CDATA[standards]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://www.prclinic.com/?p=220</guid>
		<description><![CDATA[Web publishing is becoming more institutionalized at many organizations. One factor that elevates a mature Web team from one that is less so is their commitment to a Web training program. Evaluate Your Program This checklist will help you evaluate whether your organization’s Web training program is achieving its full potential. These are the points [&#8230;]]]></description>
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		<slash:comments>0</slash:comments>
	<post-id xmlns="com-wordpress:feed-additions:1">220</post-id>	</item>
		<item>
		<title>The Power of Story-Telling</title>
		<link>http://www.prclinic.com/the-power-of-story-telling/</link>
		<comments>http://www.prclinic.com/the-power-of-story-telling/#respond</comments>
		<pubDate>Mon, 01 Sep 2014 21:08:47 +0000</pubDate>
		<dc:creator><![CDATA[kme]]></dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[message]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[writing]]></category>

		<guid isPermaLink="false">http://www.prclinic.com/?p=233</guid>
		<description><![CDATA[As I listened to the conference speaker weave his tale to the audience, getting their attention and drawing them into his talk and subject matter I thought: once again, story-telling triumphs. Story-telling is our native language. The comfortable association goes back to our childhood and defines how we were taught right from wrong, success from [&#8230;]]]></description>
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		<slash:comments>0</slash:comments>
	<post-id xmlns="com-wordpress:feed-additions:1">233</post-id>	</item>
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		<title>All About Customer Satisfaction Surveys</title>
		<link>http://www.prclinic.com/all-about-customer-satisfaction-surveys/</link>
		<comments>http://www.prclinic.com/all-about-customer-satisfaction-surveys/#respond</comments>
		<pubDate>Fri, 01 Aug 2014 20:24:31 +0000</pubDate>
		<dc:creator><![CDATA[kme]]></dc:creator>
				<category><![CDATA[metrics]]></category>
		<category><![CDATA[Web management]]></category>
		<category><![CDATA[measurement]]></category>
		<category><![CDATA[satisfaction]]></category>
		<category><![CDATA[surveys]]></category>

		<guid isPermaLink="false">http://www.prclinic.com/?p=222</guid>
		<description><![CDATA[When Web managers are looking to get the “voice of the customer” as a metric for their sites, the issue of how to field a satisfaction survey often comes up. Satisfaction surveys &#8212; in combination with usability testing and Web analytics as well as adherence in meeting your organizations business goals – can offer some [&#8230;]]]></description>
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		<slash:comments>0</slash:comments>
	<post-id xmlns="com-wordpress:feed-additions:1">222</post-id>	</item>
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