Stop Ransomware | 100% Threat Detection Services

There is a dramatic increase in ransomware attacks.   We receive notices that 10-15 organizations each day are getting attacked with ransomware, data exploits, malware and more.  Healthcare, financial institutions, education, retail, manufacturing organizations of all sizes are targeted. Promero partnered with leading security experts such as AT&T Cybersecurity, Secureworks, VMWare, SentinelOne, AlertLogic and Control Case to pool together a comprehensive portfolio of cyber experts in their own fields to provide a Security Operations Center as a Service and compliance audits such as HIPAA, PCI, DFARS, SOC2 and more. This collaboration is bundled as a 24/7 security monitoring service that is available to organizations at a fraction of the cost to procure cyber tools and resource internal security staff. Promero services cost less than than one full time employee.  Do you have a need for any of these services at your company? View Promero Managed Detection & Response  Contact Us.

The Top Brands To Get The Job Done Right!

Selecting a product or service can be a daunting task. Choosing the wrong one can potentially devastate a business. Going back to fix a bad choice is extremely expensive; and could negatively impact a business unit or possibly be a career ending decision. What is the solution? Answer: RESEARCH! Promero carefully researched and selected products based on 18+ years of first hand experience. We selected vendors that are recognized as the ‘best in the industry’ by leading research firm. Firms included Gartner, Forrester, Aberdeen and Ovum. We guarantee to provide an unbiased recommendation for a solution that best fits your requirements. We will deliver a solution only from vendors that provide first class customer support, have extensive development budgets and offer the most advanced future proof solutions. Don’t put your company at risk. Promero is unique in that it provides expertise in a single location that you might not find anywhere. We guarantee that you’ll save time and money. Do the research. If you are starting a new project, start with a free consultation with the Promero team.

Improve customer experience with Artificial Intelligence and solutions from Promero 

Companies are quickly leveraging artificial intelligent chatbots as a way to manage basic and moderately complex communication tasks that used to belong exclusively to the realm of human capabilities. Call Center Software of today must be omni-channel enabled so agents can handle all types of communications that a customer expects.  Facebook Messenger is a significant communication channel that every company must iintegrate social media with call center agents to provide a better customers experience.. Mobile applications should be integrated into the BOT channel to make communications easy and frictionless (no search and download the app). Communication channels supported by BOTs include email, chat, SMS, and voice. Chatbots are savvy. Their technology IQ ranges  from simple to advanced – they fall in a spectrum of  AI (artificial intelligence)  and natural language understanding. Examples of chatbots’ use cases typically are appointment setting, payments by text, order notifications,  ‘where’s my order?’,  ‘help me with my return’, ‘is the product in stock?’, product discovery, password resets, service announcements, marketing messages, promotional offers, post-call surveys, social media monitoring, FAQs and more.

Use BOTs for Call Deflection – Reduce Voice Traffic to Live Agents by up to 60%

BOTs can also  provide highly efficient call deflection.  An IVR/ITR customer service  BOT can  pivot voice calls from an IVR to a SMS Channel or self-service BOT on the website. These types of actions can reduce voice traffic to live agents by up to  60% . When the customer absolutely must speak to a live person, BOTs can transfer calls via PSTN (public switched telephone networks) to a company’s PBX or integrate the hand-off via SIP protocol for more cost effective transmittal.

In practical terms, BOTs allow businesses to increase their efficiency and reduce overhead. The reduction in staff for repetitive processes requiring support employees can be as much as 30%. Chatbots and Artificial Intelligence in the coming years is unarguably about to undergo massive changes in the work landscape.