Promero News Feed

Promero signs Channel Partnership agreement with Verint, an industry leader in workforce management and performance monitoring

Gregg Troyanowski — Thu, 13 Mar 2008 14:34:45 GMT

Promero today announced that it signed a channel partner reseller agreement with Verint. Verint is a top 30 US enterprise software company that helps organizations make sense of the vast information they collect as part of their daily operations. Verint’s actionable intelligence solutions are designed to integrate and analyze huge volumes of data images captured by thousands of cameras, trends buried in millions of calls, threats hidden in billions of interactions. By identifying critical intelligence that might not otherwise be found, they help industry and government take more effective action to achieve performance and security goals.

Enterprise Workforce Optimization Solutions
Verint Enterprise Workforce Optimization Solutions enable organizations to capture and analyze customer interactions, improve workforce performance, and enhance service processes in contact center, branch, and back-office operations. Developed through our industry-defining combination with workforce optimization software provider Witness Systems, these workforce optimization solutions enhance visibility across the customer service delivery chain to improve the customer experience and generate new opportunities to increase revenue and reduce costs.

Verint contact center solutions help organizations capture, analyze, and act on cross-functional information about customer interactions, workforce performance, and customer service processes. Our contact center solution portfolio includes full-time and compliance recording, workforce optimization, powerful quality monitoring, award-winning speech and data analytics, integrated eLearning, interactive workforce management, robust customer feedback and performance management tools, and more.

Verint branch and remote office solutions help organizations balance productivity with revenue, service, customer satisfaction, cost, and staff retention objectives. Delivered by professionals with deep expertise in retail financial services, these solutions address typical branch office issues, such as staff forecasting and scheduling, employee performance measurement and skills development, application deployment and use, and reporting at local, regional, and enterprise levels.

Verint back-office operations solutions are designed to optimize back-office performance to enhance customer satisfaction and improve business results. Delivered by professionals with deep expertise in back-office performance optimization, these workforce optimization solutions help organizations improve throughput, comply with service level agreements, retain staff, manage costs, and enhance the customer experience.

“Promero’s commitment to provide the highest quality and superior products to the call center and customer care industry,’ stated Gregg Troyanowski, president of Promero, ‘is reinforced with the addition of Verint and its workforce management and performance monitoring solutions. Verint’s flexible platform provides easy, straightforward integration with Promero’s other offerings, including Contact Center Anywhere and Siebel CRM. We are very pleased to be affiliated with this prestigious award winning company."

About Verint Systems Inc.
Verint Systems Inc. (VRNT.PK), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure.

About Promero
Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

Contact: Sales sales@promero.com

Promero signs Channel Partnership agreement with VOXEO, an industry leader in voice recognition software

Gregg Troyanowski — Thu, 06 Mar 2008 19:06:23 GMT

Award-Winning VoiceXML Platform Enables Promero Customers to Easily Build and Deploy Great Interactive Voice Response (IVR) Applications

Pompano, FL (PRWEB) March 6, 2008 – Promero today announced that it signed a channel partner reseller agreement with Voxeo. Voxeo helps enterprises improve service and lower costs by automating and connecting their most common phone calls with our Interactive Voice Response (IVR).

Voxeo recently announced its position in the Visionaries Quadrant of the Gartner Magic Quadrant for IVR Systems and Enterprise Voice Portals, 2008 report (1). Voxeo’s placement is based on its ability to execute and completeness of vision. Voxeo offers pre-packaged solutions for general enterprise, call center IVR, government offices, banks, financial institutions, utilities, healthcare, insurance, retail sales, travel, and transportation industries. Voxeo solutions are used by over 28,000 companies ranging from Fortune 50 to the most innovative SME clients.

“Promero’s commitment to provide the highest quality and superior products to the call center and customer care industry,’ stated Gregg Troyanowski, president of Promero, ‘is reinforced with the addition of Voxeo and its voice recognition products. Voxeo’s flexible SIP voice platform provides easy, straightforward integration with Promero’s other offerings, including Contact Center Anywhere and Siebel CRM. The battle-tested solution enables Promero to deliver high-quality voice applications and deployment options that meet a wide range of customer needs. We are very pleased to be affiliated with this prestigious award winning company."

About the Magic Quadrant
The Magic Quadrant is copyrighted February 18, 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

About Voxeo
Voxeo’s Prophecy platform received Technology Marketing Corporation’s (TMC�) Internet Telephony Magazine 2007 Product of the Year Award. Before Prophecy, most telephony application platforms were complex “cast iron” systems that pre-dated the open era of the web. In stark contrast, Prophecy is built entirely on modern standards including VoiceXML, CCXML and SIP. The Voxeo platform has been used by over 30,000 developers and hundreds of customers ranging from members of the Fortune 50 to the most innovative SMB clients.

About Promero
Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

Promero signs Reseller and Channel Partner Agreement with 1VAULT NETWORKS, a leading global provider of IT infrastructure services.

Gregg Troyanowski — Fri, 29 Feb 2008 15:32:34 GMT

Promero today announced that it signed a channel partner reseller agreement with 1Vault Networks.

1Vault Networks is leading global provider of IT infrastructure services delivered on the industry's most robust and advanced operations platform. Leveraging its purpose-built datacenter, 1Vault delivers government, enterprise and Web 2.0 customers a comprehensive suite of managed solutions including managed hosting, collocation, network and security services. 1Vaults’s architecture has redefined industry standards for scalable and flexible computing infrastructure and its service delivery platform combines end-to-end systems management workflow with a comprehensive customer portal.

Promero houses its network operations center at 1Vault Networks, conveniently located 6 miles from Promero headquarters. The 66,000 square foot facility is equipped with fully armed security, raised floor date center, fully redundant infrastructure, Tier-1 bandwidth providers including NTT/Verio, Qwest, Level(3), Force 10 E600 core devices, Cisco GSR 12000 edge devices, diverse fiber entry points, FM200 Chemical fire suppression system, N+1 power feeds, N+1 UPS redundancy [1.5 Megawatts], disaster recovery dormitory and 3.75 Megawatt generators with on-site fuel storage to power the entire center for 14 days without fueling.

“Promero’s commitment to provide the highest quality and superior products to the call center and customer care industry,’ stated Gregg Troyanowski, president of Promero, ‘is reinforced with the addition of 1Vault Networks.”

Promero provides managed services and disaster recovery services at 1Vault Networks for client’s software licenses including Oracle Contact Center Anywhere, Siebel CRM, IEX’s TotalView Work Force Management and Cognos Business Intelligence software.

Promero Adds Vice President of Sales Cameron Holden

Gregg Troyanowski — Wed, 27 Feb 2008 15:29:35 GMT

Promero announced today the hiring of Cameron Holden as its Vice President of Sales. 'We are very proud to have Cameron join the Promero team,' stated President Gregg Troyanowski. "His knowledge and experience in architecting contact center solutions will be a great value to our clients.'

Cameron Holden has more than 19 years in the telecom, technology and communications industry. Cameron was Vice President of Global Networks at Nortel Networks CALA and was recently awarded Nortel's Circle of Excellence 'Chancellor' award for exceeding sales objectives for 5 consecutive years. Cameron was a Nortel CALA Cabinet Member from 2003-2007. He also held positions as Senior Systems Engineer at Motorola Nortel, Inc in Plantation, Florida; International Network Engineer at Northern Telecom Canada Ltd. and Design Engineer at Bell Northern Research/Northern Telecom Canada Ltd.

Mr. Holden holds a Bachelor of Science in Electrical Engineering from the University of Manitoba, Canada.

Promero signs Channel Partnership agreement with IEX, an industry leader in workforce management solutions

Gregg Troyanowski — Tue, 12 Feb 2008 22:06:34 GMT

Promero today announced that it signed a channel partner reseller agreement with IEX. IEX Corporation, a subsidiary of Nice Systems, LTD [NASDAQ: NICE] has provided workforce management solutions since 1988. Today, it has more than 900,000 agents at over 3,100 sites in more than 45 countries using its flagship, IEX TotalView Workforce management, performance management, strategic planning, agent development, quality monitoring and interaction analytics technology.

“Promero’s commitment to provide the highest quality and superior products to the call center and customer care industry,’ stated Gregg Troyanowski, president of Promero, ‘is reinforced with the addition of IEX and its suite of software offerings. We are very pleased to be affiliated with this prestigious award winning company.’

Promero software offering now includes IEX TotalView Workforce Management, performance management, strategic planning, agent development, quality monitoring and interaction analytics technology. IEX solutions are easily integrated with Oracle’s Contact Center Anywhere.

Promero is the only Oracle Certified Partner and IEX Channel Partner that offers a ‘Try Before You Buy’ trial program for each software application as a stand alone trial or blended solution. The unique trial program includes training and full access to the hosted platform made available through Promero’s network operations center. Full system features, metrics and efficiencies can be evaluated during the trial period which will enable the client to make an educated buying decision.

With no additional costs, Siebel CRM owners can connect to Contact Center Anywhere with no additional middelware costs

Gregg Troyanowski — Mon, 11 Feb 2008 17:59:43 GMT

The Virtual CTI Driver is provided out of the box with Siebel Enterprise CRM v7.7.2.8 or higher. This driver is supported by Contact Center Anywhere v7.1 or higher running web services v7.1.7 SP4 or higher.

With no additional costs, customers owning Siebel CRM and Contact Center Anywhere can use this driver to connect the two products together.

The integration is based on Web Services and directly connects the Siebel Enterprise CRM and the Contact Center Anywhere products together without the need for additional middleware components.

"The middleware solution makes integration and additional features of Oracle Contact Center Anywhere an extremely attractive upgrade for Siebel owners seeking advance contact center solutions," state Gregg Troyanowski, president of Promero.

Promero, an Oracle Certified Partner, announced a communication software industry first: Unlimited Users – No Charge

Gregg Troyanowski — Tue, 11 Dec 2007 16:14:12 GMT

Promero, www.promero.com announced today what it believes to be an industry first: A carrier-class communication software that offers a licensing model where there is no charge for individual users or per seat. Historically, communication software has been licensed by charging a fee for number of users. There are also additional charges for predictive dialers, recording modules and other advance features. With Contact Center Anywhere’s transaction based licensing model, there is no charge for users or number of agent seats. The software is a IP multi-channel communication software. There is no additional charge for enhanced features such as predictive dialing, call recording, IVR, ACD, call routing, SIP capability or any of the more than 100 enhanced features that are native to the software platform.

The transaction model is ideal for government bodies, universities, financial institutions, manufacturers, healthcare providers, large call centers, global companies with large groups of employees in multiple locations. Companies with 250 or more employees that want enhanced communication features can spend millions of dollars providing a unified platform to its entire group. With Oracle’s Contact Center Anywhere, the total cost of ownership is a small percentage when compared to like products.

“Oracle’s Contact Center Anywhere transaction model will revolutionize communication software licensing in the future,” stated Gregg Troyanowski, president of Promero. ‘One recent Promero client who initially budgeted $2 million to upgrade its communication software saved over 80% by selecting the Oracle product.’

Promero is the only Oracle Certified Partner that offers a ‘Try Before You Buy’ trial program for Contact Center Anywhere. The unique trial program includes training and full access to the hosted platform made available through Promero’s network operations center. Full system features, metrics and efficiencies can be evaluated during the trial period which will enable the client to make an educated buying decision.

Promero Successfully Delivers VOIP Traffic with Oracle Contact Center Anywhere over Satellite Connection to East Central Africa

Greg Troyanowski — Thu, 15 Nov 2007 16:57:29 GMT

www.promero.comannounced today that it has successfully deployed and is delivering VOIP traffic over the Internet and satellite connection to Call Centre Africa EPZ Ltd, a Nairobi, Kenya call center service provider.

“Voice quality is exceptional and the latency between the United States and South Africa is within commercial guidelines,” stated Gregg Troyanowski, president of Promero. “We are very pleased with the results and look forward to expanding our customer deployments globally. Oracle’s Contact Center Anywhere’s versatility and technological advantages made this possible.”

Promero Releases ProStar CRM Version 1.4 Today

Gregg Troyanowski — Wed, 14 Nov 2007 20:13:22 GMT

www.promero.com released today ProStar CRM V1.4 version. The new relaease includes enhanced graphical interface, Click To Talk, PDF template module, email notificaton within task management, database query tools to create calling lists and work groups. ProSTar CRM is licensed in a hosted version for $20 per month per user.

If you’re ready to see how ProStar CRM at www.prostarcrm.com can help your business grow, please contact us at toll free 888-204-0822.

Hosted Call Center Software – Oracle Contact Center Anywhere: “Best Bang for the Buck”

Gregg Troyanowski — Mon, 12 Nov 2007 18:24:38 GMT

Promero, www.promero.com a Certified Partner of the Oracle Partner Network today released it review of five years of hosted call center services and its recommendations to call centers contemplating the use of a call center software hosted solution versus an on premise solution. In 2002, Promero chose TelephonyAtWork’s Call Center Anywhere as its choice for a hosted call center solution.

Late summer of 2006, Oracle purchased TelephonyAtWork and rebranded the software as Contact Center Anywhere. Oracle also revamped the licensing model to make the software more affordable for on premise installations. With more than 1000 deployments to date, Promero analyzed business needs and has created a financial modeling matrix [available for free upon request] for call center reviewing the pros and cons of a hosted software solution versus an on premise software solution.

Leasing Option
One advantage for the Oracle brand is that Oracle provides leasing options for customers wishing to lease the software instead of an outright purchase. Promero also compiled a list of 3rd party lease vendors that provide software leases for Oracle Contact Center Anywhere. Promero suggests that customers with 2 year financial statements and average or better credit history consider 36-60 month leases with $1 buy out options.

Try Before You Buy Option
Promero introduced its ‘Try Before You Buy No Risk’ Guarantee in October 2007. www.promero.com/call_center_software_no_risk_try_offer.html Call centers with less than 50 agents are strong candidates for the hosted solution. In this SMB market, hosted Contact Center Anywhere offers the ‘Best Bang for the Buck.”

Call centers with more than 50 agents, Promero recommends the ‘Try Before You Buy’ option. This option allows the call center to use Oracle’s award winning call center software then decide to continue to use the hosted solution or purchase the software outright. 100% of the first month hosted charges are applied to the purchase.

“This hosted deployment configuration provides call center owners and managers with access to best of breed award winning technology for a fraction of the cost of other hosted solutions," said Gregg Troyanowski, president of Promero. “The important benefits of this offering are high voice quality, virtual access, stability, enhanced inbound/outbound calling features and very low operational cost.”

Promero offers hosted solutions of Oracle’s Contact Center Anywhere virtual call center solution and predictive dialer.

Promero Launches Online Training for Oracle Contact Center Anywhere Call Center Software

Gregg Troyanowski — Fri, 09 Nov 2007 18:25:37 GMT

Promero announced today that it has launched its Oracle Contact Center Anywhere call center software online training modules for V7. It contains 31 training documents in PDF format and 13 online video courses specific to the agent operation of the software. Online training modules are viewable at www.promero.com/oracle_crm_training.asp

"In person training is expensive and troublesome for call centers with high employee turnover," stated Gregg Troyanowski, president of Promero. "With Promero's online training for Oracle Contact Center Anywhere and ProStar CRM, continuing education is easy."

Promero signs Oracle Contact Center Anywhere Hosted Service Provider Agreement with Call Centre Africa EPZ Ltd.

Gregg Troyanowski — Thu, 01 Nov 2007 18:37:15 GMT

Promero announced today that it signed an annual service agreement with Call Centre Africa EPZ Ltd, a Nairobi, Kenya call center service provider. Call Centre Africe EPZ Ltd will use the hosted call center solution, Oracle's Contact Center Anywhere and Promero ProStar Lead Manager software to manage it call center operations. “We are very pleased with Promero's expansion globally. We welcome Call Centre Africa EPX to the our growing number of international clients,' said Gregg Troyanowski, president of Promero.

Promero offers No Risk Guarantee with Oracle Contact Center Anywhere Call Center Software

Gregg Troyanowski — Tue, 30 Oct 2007 17:06:51 GMT

Pompano, Florida [PRWEB] October 24, 2007 - - Promero, www.promero.com a Certified Partner of the Oracle Partner Network today announced the offering of a Try Before You Buy No Risk Guarantee for call centers wishing to use the Contact Center Anywhere call center software product. The offer is limited to customers committing to the program on or before January 31, 2008. The offer includes the ability to receive complete 3-day training of the software and use of the Contact Center Anywhere call center solution from Promero’s hosted service facility for one month. If the customer elects to make a purchase the software, the monthly service fee is applied 100% towards the purchase of the software. If the customer elects not to purchase or cancels service for any reason, the monthly service fee is refunded.

‘Promero selected Oracle Contact Center Anywhere as its software solution because it was feature rich, easy to use and has rock solid performance. Coupled with Oracle’s first class technical support and flexible cost effective financial models, it was a natural fit for us,’ quoted Promero president Gregg Troyanowski. ‘The decision to purchase call center software is difficult. Make the wrong choice and the loss is more than simply the capital expense. Our customers want the flexibility to try before you buy. Oracle Contact Center Anywhere was head and shoulders above the rest of the call center solutions.’

About Promero, Inc
Founded in 2001, Promero www.promero.com is a Certified Partner in the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero’s products include Oracle’s Contact Center Anywhere [a hosted virtual call center/predictive dialer software], ProStar CRM, Smart8 Call Routing and ProStar Lead Manager. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Email: sales[at]promero[dot]com

Contact: Sales sales[at]promero[dot]com