Cincinnati, OH – March 26, 2009 -

Cincom Systems (http://www.cincom.com) today announced it has joined the IBM Software as a Service (SaaS) Specialty to deliver cloud services to their clients. Cincom Synchrony is a multi-channel contact center and unified agent desktop solution proven to enhance customer relationships while optimizing agent and business-user efficiency. Whether hosted for you or managed on-site, Synchrony provides inbound and outbound sales, marketing and customer-service environments with a high-value, low-cost contact center solution. Cincom’s solution leverages IBM DB2 and Lotus software while running on IBM System x servers.

IBM offers hardware, software and infrastructure technologies to help its Business Partners deliver secure and scaleable cloud services. Regardless of the state of adoption, IBM can help its partners design, build, deliver and market SaaS solutions to help clients transform their business.

"SaaS is one of the fastest growing segments of the IT industry because it provides companies of all sizes with access to innovative solutions delivered remotely via a subscription model," said Dave Mitchell, director of strategy, IBM Developer Relations. "Cincom’s commitment to SaaS can provide its customers with a powerful way to reduce implementation costs while rapidly deploying business applications."

"We are pleased that IBM has accepted our company into its SaaS Specialty," said Trent Fulcher, Program Director for Cincom’s Customer Experience Management group. "Being a part of the program allots us a number of sales and marketing resources that extend our value proposition for our customers. Visit us to see our contact center solution in action in IBM’s Partner Pavilion (http://www.saascon.com/pavilion.aspx) at SaaScon on March 31.”

The IBM SaaS Specialty partner program provides valuable benefits, resources, technical enablement and marketing support. In addition, Business Partners gain access to IBM Innovation Centers, providing them with technical support and expertise for helping them test, build and optimize cloud services based on open platforms.

For more information on the IBM SaaS Specialty partner program, visit: www.ibm.com/partnerworld/saas.

About Cincom
For over 40 years, Cincom’s problem-solving software and services have helped thousands of companies all over the world grow and manage their businesses. Cincom Synchrony (http://www.cincom.com/synchrony) is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center.

Cincinnati, OH – March 16, 2009 – -

In this difficult economic business climate, contact centers are under pressure to cut costs while maintaining productivity and improving customer service and support levels. This may sound like an unsolvable problem, but it’s not.

On March 25, global software and services provider, Cincom Systems (http://www.cincom.com), joins CRM Magazine, Astute Solutions, Lithium Technologies, and TeaLeaf in a roundtable discussion, covering four different strategies to improve both productivity and customer service. 

In this Webinar you will learn ways to:

• Cut costs and complexity of customer interactions

• Deliver effective self-serve and agent-assisted support

• Leverage Web 2.0 technology to improve customer relationships

• Increase customer satisfaction, loyalty, and advocacy

Customer expectations are changing drastically. Ensure that you can keep up by joining Cincom and CRM Magazine for this value-packed webcast.

REGISTER NOW (http://www.cincom.com/crm-magazine) for the live webcast on March 25 at 2:00 p.m. ET.

After March 25, go to http://www.cincom.com/crm-magazine to quickly download the webcast at your convenience.

About Cincom

For over 40 years, Cincom’s problem-solving software and services have helped thousands of companies all over the world grow and manage their businesses. Cincom Synchrony (http://www.cincom.com/synchrony) is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center.

March 13, 2009 -

David E. Coffman, President of Business Valuations & Strategies PC in Harrisburg, PA was interviewed for the Wells Fargo Business Insight Series about How to Determine Your Business’ Worth. The interview can be viewed online at https://wellsfargo.imaginationdigitalmedia.com/business-insights/?episode=C8

The Wells Fargo Business Insight Series offers information and tips to help you grow your business and meet your management goals. Industry specialists and Wells Fargo customers share best practices and strategies on important topics such as credit management, financing, retirement planning, marketing, health care and more. Each short episode is filled with useful information, tips, and practical advice to help your business succeed.

About David E. Coffman

David Coffman founded Business Valuations & Strategies in 1997 to specialize in small business valuation and consulting services. Since then he has completed over 140 business valuation engagements. He is a Certified Public Accountant who is Accredited in Business Valuation and Certified in Financial Forensics (CPA/ABV/CFF), and a Certified Valuation Analyst (CVA).

CINCINNATI, Ohio―March 9, 2009 -

Worldwide software provider, Cincom Systems, introduces the newest version of its Cincom Acquire™ Sales and Product Configurator (http://www.cincomacquire.com), which enables Microsoft Dynamics® AX users to capture and deliver critical application, product, pricing, and process knowledge to the point of sale in real time — ensuring the optimal fit between product offerings and customers’ needs.

The Cincom Acquire Sales and Product Configurator can be launched directly from within Microsoft Dynamics AX providing a familiar workflow for existing users. These same models can be extended to the web or mobile environments with a tailored user interface designed specifically for sales reps, channel partners, and customers to configure, price, and quote products without assistance. 

Microsoft Dynamics CRM users can also use the Cincom Acquire Sales and Product Configurator to integrate directly into Dynamics AX regardless of deployment:

• On customer premise deployment
• Microsoft hosted
• Third-party hosted

“The Cincom Acquire Sales and Product Configurator puts selling and product knowledge into the hands of those who need it,” says Gregor Newland, Partner Channel Manager, Cincom. “It empowers your sales reps, channel partners, and customers with the expert knowledge required to help them to win more profitable business.”

The Cincom Acquire Sales and Product Configurator provides:

• Guided Selling – Help your customers “get the right product” to meet their needs.
  
• Product and Solution Configuration – Automate complex rules and calculations associated with configure-to-order and engineer-to-order products to “get the product right.”
  
• Pricing and Proposal Automation – Automate pricing and proposal generation including product configurations, contracts, drawings, and other business-specific documents required to “enable the customer to buy.”

·        Cincom Acquire has helped companies with complex engineer-to-order or configure-to-order products successfully streamline their sales, design, and proposal processes by delivering critical product and sales knowledge to the point of sale, while significantly reducing “quote to cash” time. Cincom has helped customers reduce proposal generation time from five days to 15 minutes and decrease time to close a sale by 80 percent.

Today’s announcement was made at Microsoft Convergence, Microsoft’s premier Microsoft Dynamics event. For more information about Cincom’s products and solutions for complex manufacturers, visit www.cincomacquire.com. 

About Cincom

For 40 years, Cincom’s problem-solving software, services, and people have helped thousands of companies all over the world grow and manage their businesses. For more information about Cincom’s products and services, contact Cincom at 1-800-2CINCOM (USA only), send an e-mail to info@cincom.com, or visit the company’s website at www.cincom.com.

Cincinnati, OH — March 4, 2009 -

On March 11, global software and services provider, Cincom Systems (http://www.cincom.com), delivers a webcast and demo addressing a topic that hits home with most organizations: customer defections.

Cincom’s assertion? The best way to enhance your customer’s experience and stop customers from leaving may be in the contact center. Today, customers expect more from contact centers than they ever did before. According to Accenture, 50% of consumers who defected from organizations last year did so because of poor contact center service. That’s why Customer Experience Management (CEM) has moved to the forefront – and why the CEM-enabled contact center is critical to success in today’s challenging economic times.

During the webcast:

• Cincom CEM program director and international management consultant Trent Fulcher explains why customer experience management is so important to today’s contact center.

• You’ll discover ways to enhance and deliver the desired customer experience

• You’ll have the opportunity to see a live CEM contact center solution in action (Cincom Synchrony).

REGISTER NOW (http://www.cincom.com/cem-cc) to join Cincom on March 11 at 11:00 a.m. EDT. After March 11, go to http://www.cincom.com/cem-cc to quickly download the webcast at your convenience.

About Cincom

For over 40 years, Cincom’s problem-solving software and services have helped thousands of companies all over the world grow and manage their businesses. Cincom Synchrony (http://www.cincom.com/synchrony) is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center.

CINCINNATI, Ohio - March 3, 2009 -

The University of Arkansas won 1^st place at the 2009 University of Cincinnati (UC) Spirit of Enterprise MBA Business Plan Competition, taking home the Cincom Systems $10,000 Champion Award and an automatic invitation to the 2009 Global Moot Corp® Competition with over $100,000 in total prizes at stake. Brown University received the first runner-up award and University of Oregon earned second runner-up.

The winning team’s (Chris Elizer, Jared Greer, Jordan Greer, Bessie Williams) business plan, Tears for Life, is a medical diagnostic equipment company currently developing a non-invasive tear test kit that will be able to reliably screen women for breast cancer using proteins found in women’s tears.

Entrepreneurial Battle of Ideas

The Spirit of Enterprise, hosted and sponsored by Cincom, is an invitational forum for next generation entrepreneurs to "road test" business-venture concepts - ideas that may have a powerful effect on business and the world.

Teams also won awards for exhibits, technology plans and the taxi/limo competition. For the complete list of participating schools and honors, go to the 2009 UC Spirit of Enterprise Competition summary page.

About the UC E-Center
Founded in 1997 by Matthews, the E-Center’s mission is to provide a state-of-the-art entrepreneurship curriculum and research base not only for potential student entrepreneurs and scholars, but also for people in the many organizations that interact with small, entrepreneurial and family-owned businesses. Success magazine has listed The University of Cincinnati as one of the top 50 programs for entrepreneurship in the U.S., and in 2008, The Princeton Review ranked UC the 21^st best Undergraduate Entrepreneurship program in the country.

About Cincom
For 40 years, Cincom’s problem-solving software, services and people have helped thousands of companies all over the world grow and manage their businesses.

Cincinnati, OH - March 2, 2009 -

Cincom and IBM sponsored a half-day event in London, England for senior-level executives which emphasized that customers are still willing to pay more for better customer experiences – even in an economic downturn. The key lies in knowing how to win market share from competitors who are not providing the value customers expect in a down economy.

Experts such as Customer Experience Management (CEM) pioneer Shaun Smith (http://www.shaunsmithco.com/), Cincom CEM program director and international management consultant Trent Fulcher, and web experience expert Dave Wallace of Heath Wallace (http://www.heathwallace.co.uk/), shared ways to:

• Recession-proof your business through a CEM strategy
• Create new ways to differentiate yourself from your competition
• Make your contact centre an integral part of your customer experience – and a primary means to deliver your brand

Assuring attendees that this strategy does succeed, Chris Goossens of TNT Express (http://www.tnt.com) shared how TNT has created a distinctive customer experience and enjoyed profitable growth as a result.

If you missed this event, be sure to sign up for “Enhancing the Customer Experience Where it Matters – in the Contact Center.”  During this webcast on March 11, Cincom’s Trent Fulcher will show why a CEM-enabled contact center is critical to success in today’s hyper-competitive environment.  Register at: http://www.cincom.com/cem-cc.

For more information on this and other proven Customer Experience Management (CEM) strategies and events, visit Cincom’s site at: http://www.cincom.com/synchrony.

About Cincom

For over 40 years, Cincom’s (http://www.cincom.com) problem-solving software, services and people have helped thousands of companies all over the world grow and manage their businesses. Cincom Synchrony is a unified agent desktop that helps deliver an exceptional customer experience and improve the effectiveness of the contact center.

March 2, 2009 - Silver Spring MD - Layoffs, downsizing, company closures and the loss of jobs do not just affect the average American worker. In recent months, the economic downturn has affected upper level management and senior executives in record numbers. The competition for these upper level jobs is fierce as, on a percentage basis, the number of these types of jobs are fewer in number. Cheryl Palmer, a nationally known Certified Executive Career Coach and Certified Professional Resume Writer is now offering a no charge series of powerful articles on career development for anyone who might need them. In addition, she is also offering a no charge resume critique to executives and managers with an annual salary of $100,000 and above.

"The number of people receiving unemployment benefits", stated Ms. Palmer, "jumped to an all-time high near 5 million in February of 2009. As the economic downturn deepens, many executives are looking for professional assistance with finding new employment. With millions of jobs being shed at a rapid pace, many are looking for an edge over the competition. This service will help those who may not have been faced with the possibility of looking for new employment for many years. The articles and the resume review service is just my way of pitching in to help those who need assistance."

Ms. Palmer has achieved national exposure as a career expert. She has been quoted in media outlets such as CNN, The Ladders, ExecuNet, and HotJobs, and was recently interviewed for a soon to be published article in USA Today on the advisability of moving for a job in the current economic climate.

“In my work with executives I have seen that many of them are not representing themselves well, especially on paper” said Ms. Palmer, “In a shrinking economy with more competition for fewer jobs, it is critical to present yourself professionally to a potentially employer and demonstrate what you have done for past employers to give a hiring manager confidence that you will be a good hire. While executives may be experts in their fields, most of them are not experts at resume writing. That’s where professional assistance comes in. Those who take advantage of the free resume reviews will find out where they are missing the mark.”

The no charge resume critiques will be limited to the first 40 executives who apply and whose current salary is $100,000 and above. The articles are available to all at her website at www.CallToCareer.com.

Call to Career was founded by Cheryl Palmer, M.Ed., CECC, CPRW.  Ms. Palmer has more than 15 years of experience in the field of career development, and she is a Certified Executive Career Coach as well as a Certified Professional Resume Writer. Ms. Palmer’s articles have appeared on CNN/Career Builder, ExecuNet newsletter (CareerSmart Advisor), About.com, The Ladders, MarketWatch and on HotJobs, and will appear in USA Today. Also, she has been interviewed on Maryland Public Television, WMOV Radio, and JobRadio FM.

Call to Career provides resume writing as well as career coaching services such as career discovery, career assessment, and job search strategies, including interviewing and salary negotiation. Ms. Palmer is available for interview or comment by contacting her at the address below.