Recent whinges at The Purple Headed Earls' Complaints Blog

If you call it a flame grilled Whopper then flame ...

2016-11-21T14:15:34.513+11:00

If you call it a flame grilled Whopper then flame grill it. If you flame broil it then call it a flame broiled Whopper. If you don't like how it sounds, simply call it a Whopper.
I cottoned onto this when my new, local stores broiler wasn't working so they could sell Whoppers.
We went down the road to Macca's also

Bunnings refunds back into my card even tho I was ...

2016-09-28T01:47:25.305+10:00

Bunnings refunds back into my card even tho I was wanting an exchange voucher as had other items..
Never once have I seen my refund go back on my card??
Does anyone know how long it takes?
2 missing amounts and now today's 127.00
Lost that !
It should be 2 days but it's not ?
Why? Does anyone know?
Was a credit debit card
Power pass purchase and refund
Pay passed it with Pin number
I needed that this week but someone on another page said it can take up to 3 weeks to return?!!?

The future rewards those who press on. I don't...

2016-07-14T18:05:13.852+10:00

The future rewards those who press on. I don't have time to feel sorry for myself. I don't have time to complain. I'm going to press on. See the link below for more info.

#complain
www.ufgop.org

I too had a brief experience working at Bunnings a...

2016-07-12T00:55:45.782+10:00

I too had a brief experience working at Bunnings as a Night-Filler in 2014. The 2 day training was terrific and I thought that if they "walked the talk" it would be unreal. On the first day I got blasted for entering the GI area without wearing a Hi-Vis jacket, but I hadn't even met anyone, signed on or been allocated a badge or any work gear. There were also no signs to say that I had to wear Hi-Vis gear. I felt more than uncomfortable.

During my time there I introduced a few innovative ideas and received a number of nominations for excellent customer service, only to be told that I was ineligible to receive any rewards because i was a mere night-filler and wasn't supposed to be assisting customers directly. Little did they know that I had 8 years of previous experience as an independent (and very popular) hardware store manager.

I tried to persuade management to try a few ideas that would easily improve the quality of the customer service in all Bunnings stores, but the manager didn't want to hear about them. He was far too busy turning off the machinery maintenance budget and applying ridiculous cost-cutting (and quality cutting) techniques in a desperate attempt to score the Area Manager position. He was ruthlessly ambitious and had this goal in mind from the get-go and was very unpopular with every team member as a result. He rarely left his office and never smiled. since then he's been stripped of the manager position and demoted to his old position in Officeworks, but re-located to Melbourne in the hope that he'd simply leave the company. He obviously needed income so he and his family moved (again without a send-off of any kind.

After 12 months of working my butt off and going home most nights very sore, I was dumped by Bunnings because I was a casual and they were applying cut-backs. There was no send-off, no good-byes, nothing. I wasn't even informed that I was out. The only way I knew is when I found myself not being allocated any more hours when I looked up the electronic roster system. What a joke.

The ironic thing was that 5 other team members chose to leave after hearing that the 3 casuals had been dumped. For them it was the final straw.

I still enjoy shopping in Bunnings and occasionally bump into old work-mates (although they are now fairly thin on the ground). My ideas for improving customer service would still be hugely beneficial to Bunnings and maybe one day I'll lose the sour taste in my mouth and present my ideas again.

To the coordinator at Bunnings that casts the blame on the management above, you are wrong. Everyone and anyone can make a difference. If everyone did, Bunnings and the rest of the world would be a better place. So take responsibility for your own actions, don't cast the blame on others. Be the difference and be proud of who you are. I am. I choose to take the positives (and negatives) from every experience I have and find ways to improve myself from them.

As for Bunnings - watch this space.

As a coordinator with Bunnings I can say that it c...

2015-12-29T17:33:07.690+11:00

As a coordinator with Bunnings I can say that it comes from the top down. I see a lot of "Manager" bashing going on, I'm an employee as well and have the same stresses as everyone else. I don't like the way the company operates at times and I certainly understand team shortages and wage constraints and the negative effect it has on customer service. The business certainly has lost its direction and is more about money and shareholders then team and customers. Perhaps it's worth a look at the Area and Complex managers and above.

Just bought a Chicken Schnitzel on Turkish. The pi...

2015-10-31T14:30:01.516+11:00

Just bought a Chicken Schnitzel on Turkish. The picture looks great, no resemblance to what i was served up though. Tha picture has nice leafy luttuce bulging out of it. This is of course before they squash the crap out of it in their toaster. I got little squares of lettuce 1cm swimming in mayo. I now feel like throwing up. That is the last time. Hungry Jacks not hungry anymore.

I have worked at two Bunnings stores for a combine...

2015-10-27T20:56:41.185+11:00

I have worked at two Bunnings stores for a combined total of 7 years, and am not surprised at all to hear the stories of very poor customer service mentioned here. So often, employees like myself are put under enormous pressure due to being CONSTANTLY short staffed, being bullied and harassed by management, and having completely unreasonable expectations placed on us by department supervisors.

So often, in my experience the store is so short staffed to the point where you are expected to look after multiple departments on your own regardless of whether you have sufficient, if any product knowledge of that area at all.

So often, I have been the only person covering up to one third of the store, and have had up to 6 customers following me around waiting to be served while I am serving another customer and have 3 phone calls on hold.

I have even been verbally abused by a manager for not putting enough stock away in a set period of time because I spent 'too much time' serving customers. When I reminded my manager that customer service is my job, he further verbally chastised me for being insubordinate.

The number of times myself and colleagues have tried to vent our frustrations to management and ask for some support in the form of more staff we have been told that their is no money in the 'budget', despite the fact that for the previous financial year the store returned a record sales figure and net profit.

I personally try to do my best at work, and provide the best service, but so often simply cannot due to a total lack of support from management.
Sometimes I think management must be deliberately trying to piss off the customers, because there is no way in hell you would allow the things that happen to happen if you truly wanted to provide the best service.

Tried to complain after being ripped off being up ...

2015-08-05T11:21:13.351+10:00

Tried to complain after being ripped off being up scaled to a meal which cost $1,50 more than the sum of the components.

Just stumbled across this... LMAO ! Brilliant.

2014-01-27T15:52:55.997+11:00

Just stumbled across this... LMAO !
Brilliant.

It's now 2013 and 'Gary'aka Rod Pierce...

2013-08-31T04:16:41.879+10:00

It's now 2013 and 'Gary'aka Rod Pierce is still at it! When will this stop!

Yesterday I contacted Nestles customer service via...

2013-07-04T19:58:24.931+10:00

Yesterday I contacted Nestles customer service via Facebook and complained a product I bought. This Nescafe Capuccino only available in my country comes with Choco Sprinkles found in a separate sachet. Turns out the sachet is empty with nothing inside. Today they brought me 5 replacements.

This is nice information blog. Thanks for Sharing....

2013-06-10T16:45:48.688+10:00

This is nice information blog. Thanks for Sharing.

Additional information - the conditions of both of...

2012-12-09T21:52:51.678+11:00

Additional information - the conditions of both of our cars were normal after daily use in the city. We hadn't been to any muddy place. He also can't tell how much surcharge it will be but just told you after finished cleaning so we can't cancel.

I had no appointments and no issue with redeeming ...

2012-12-09T21:46:17.836+11:00

I had no appointments and no issue with redeeming the vouchers. However, I got the same issue with the surcharge. I bought 2 vouchers so I went there with my other friend. 1st voucher both of us have to pay $5 extra and the 2nd time I had to pay $10 and my friend hadto pay$20 extra. Our cars still not clean after paying all that extra money. I can see the booth were not touched at all and when we complained he said they had done all the works so we just have to pay.VERY BAD SERVICE!!! We will not come back. NOT RECOMMENDED to go there. We come back the 2nd time only because I had bought the vouchers. If I would have known that the 2nd time we had to pay $30 extra for both of us, I will just not redeemed the voucher. VERY NOT WORTH IT!!!

Thanks for great information you write it very cle...

2012-11-12T18:03:19.530+11:00

Thanks for great information you write it very clean. I am very lucky to get this tips from you

Dental Implants Fairfield CT

We know, Steph. We know.

2012-10-22T19:29:34.569+11:00

We know, Steph. We know.

Its called a BROILER. the burgers are flamed grill...

2012-10-22T19:20:00.555+11:00

Its called a BROILER. the burgers are flamed grilled in a rotating broiler. The BROILER would have had a gas leak because that would be the only time the broiler would be turned off.

I was successful in redeeming two vouchers (4 wash...

2012-09-26T11:18:00.205+10:00

I was successful in redeeming two vouchers (4 washes) to Select Car Wash 101 Thompsons Road Bulleen.

The redemption offer on this process changed, where you do need to make an appointment. To date, this has not been a problem.

What has made this offer "suck" is the misleading small print "excessively dirty vehicles may incur a surcharge". I go to a car wash to have a car cleaned. Each time I go the owner opens all driver side doors, flips the interior mats and states there will be an additional surcharge. No matter what the state of the vehicle. However, in all instances the vehicles have only had scuff marks from shoes, bit of dirt on carpet etc. Typically, the general amount of dirt expected from running around town. The vehicles have not been caked in mud or junk. I find the visits to this place uncomfortable as I end up arguing with the owner each time. I can't wait to use the last voucher.

Disappointing that I need to argue each time does not encourage me to return after the expiration of the vouchers. Which I thought was the whole reason for this.

Peajay...having worked on the Service Desk at seve...

2011-08-31T22:07:21.032+10:00

Peajay...having worked on the Service Desk at several Bunning's Warehouse stores over the years I have seen hundreds of faulty goods be returned without a receipt. It really comes down to the manager on duty at the time. I have even had a shovel returned that was YEARS old and it was replaced without a receipt because the handle was broken. There is a returns policy as you did state however from my vast experience it is not followed. If the customer complains loudly enough they will replace or give a store credit.

After working for Bunnings for a number of years i...

2011-08-31T21:58:39.616+10:00

After working for Bunnings for a number of years i left the company due to the way employees are being treated by management. I have seen numerous acts of harrasment and bulling. Unfortunatly if you report it you are treated worse. Its a shame the way things have turned with Bunnings. They used to be a great company to work for.

Peajay or should I call you peabrain, have you con...

2011-03-04T17:57:36.245+11:00

Peajay or should I call you peabrain, have you considered changing your name to R2D2 as your little pea brain clearly only operates as a programed robot and not an actual human being, you poor little saussage.

Where the hell did you come up with Nepal? You get...

2010-08-24T10:18:57.145+10:00

Where the hell did you come up with Nepal? You get an extra star just for that!!
Highly entertaining reading. By the way, If you end up getting 16kg of powder I could use some!!
4 stars from me. The Hulk likey!!!

Peajay, you know rather a lot about Bunnings' ...

2010-08-19T17:18:44.514+10:00

Peajay, you know rather a lot about Bunnings' returns policy.

I take it that you work there?

To Anonymous I'm guessing you didn't read ...

2010-08-19T13:58:08.602+10:00

To Anonymous
I'm guessing you didn't read the return policy properly because if you had of you would have saved yourself a LOT of grief! It quite clearly states what the procedures are when you have a receipt or not for a product in good order. It then goes on further about the return policy on damaged faulty/goods. Policy states that it up to the store to inform you of your options, of which they did! You were told by both the return desk team member and co-ordinator that NO PROOF OF PURCHASE - NO RETURN! Can't be any clearer!

I have copied Bunnings return policy for your perusal. Hope this clears things up.

A) Return / Exchange of Non-Faulty Goods

With A Receipt
• We can provide a refund
• All returned goods must be unused, in original packaging and in saleable condition
• Receipts must be valid and intact

All refunds will be provided back in the original tender. Cheques and debit cards will be refunded as cash and credit card refunds must be processed back onto the original credit card
Note: The original credit card must be present to gain a refund.

Without A Receipt
• We can provide an Exchange Voucher or an exchange for ‘like’ goods.
• All goods for exchange must be unused, in original packaging and in saleable condition
• Positive identification will be required.
• Exchange Vouchers are valid for 14 days from time of issue and are redeemable in the store of issue only. These Vouchers are not redeemable for cash or Gift Cards.

Trade Account Returns / Exchanges
If you are an Account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an Account Credit.

Commercial quantities are not generally returnable.

Exceptions
Unfortunately we cannot offer a refund or exchange on the following items:
• Custom made products
• Any product/s specifically cut to size at your request
• Toilet Seats, if packaging has been opened (for health reasons)
• Tinted Paint (if you change your mind on the colour)

B) Return / Exchange of Faulty Goods

Faulty or Damaged Goods Under Warranties
If the goods are being returned because they fail to comply with legal or manufacturer’s warranties, our Team Members will be able to advise you in regard to availability of a refund, exchange, repair agents or replacement of like product.

You're right about the David Thorne ref, Cam. ...

2010-05-03T14:26:27.723+10:00

You're right about the David Thorne ref, Cam. I like his work and I suspect that I was subconsciously influenced by this when I wrote this complaint.

This one, by the way, wasn't meant to be in character originally, but by the time I finished it, it was. An unexpected bonus.

Helpful and pleasant nubiles are always preferable to stoned KFC duds. I mean dudes