Recent whinges at The Purple Headed Earls' Complaints Blog

Peajay...having worked on the Service Desk at seve...

2011-08-31T22:07:21.032+10:00

Peajay...having worked on the Service Desk at several Bunning's Warehouse stores over the years I have seen hundreds of faulty goods be returned without a receipt. It really comes down to the manager on duty at the time. I have even had a shovel returned that was YEARS old and it was replaced without a receipt because the handle was broken. There is a returns policy as you did state however from my vast experience it is not followed. If the customer complains loudly enough they will replace or give a store credit.

After working for Bunnings for a number of years i...

2011-08-31T21:58:39.616+10:00

After working for Bunnings for a number of years i left the company due to the way employees are being treated by management. I have seen numerous acts of harrasment and bulling. Unfortunatly if you report it you are treated worse. Its a shame the way things have turned with Bunnings. They used to be a great company to work for.

Peajay or should I call you peabrain, have you con...

2011-03-04T17:57:36.245+11:00

Peajay or should I call you peabrain, have you considered changing your name to R2D2 as your little pea brain clearly only operates as a programed robot and not an actual human being, you poor little saussage.

Where the hell did you come up with Nepal? You get...

2010-08-24T10:18:57.145+10:00

Where the hell did you come up with Nepal? You get an extra star just for that!!
Highly entertaining reading. By the way, If you end up getting 16kg of powder I could use some!!
4 stars from me. The Hulk likey!!!

Peajay, you know rather a lot about Bunnings' ...

2010-08-19T17:18:44.514+10:00

Peajay, you know rather a lot about Bunnings' returns policy.

I take it that you work there?

To Anonymous I'm guessing you didn't read ...

2010-08-19T13:58:08.602+10:00

To Anonymous
I'm guessing you didn't read the return policy properly because if you had of you would have saved yourself a LOT of grief! It quite clearly states what the procedures are when you have a receipt or not for a product in good order. It then goes on further about the return policy on damaged faulty/goods. Policy states that it up to the store to inform you of your options, of which they did! You were told by both the return desk team member and co-ordinator that NO PROOF OF PURCHASE - NO RETURN! Can't be any clearer!

I have copied Bunnings return policy for your perusal. Hope this clears things up.

A) Return / Exchange of Non-Faulty Goods

With A Receipt
• We can provide a refund
• All returned goods must be unused, in original packaging and in saleable condition
• Receipts must be valid and intact

All refunds will be provided back in the original tender. Cheques and debit cards will be refunded as cash and credit card refunds must be processed back onto the original credit card
Note: The original credit card must be present to gain a refund.

Without A Receipt
• We can provide an Exchange Voucher or an exchange for ‘like’ goods.
• All goods for exchange must be unused, in original packaging and in saleable condition
• Positive identification will be required.
• Exchange Vouchers are valid for 14 days from time of issue and are redeemable in the store of issue only. These Vouchers are not redeemable for cash or Gift Cards.

Trade Account Returns / Exchanges
If you are an Account customer and presenting goods for return or exchange, a copy of the original invoice must be presented in-store along with the goods to arrange an Account Credit.

Commercial quantities are not generally returnable.

Exceptions
Unfortunately we cannot offer a refund or exchange on the following items:
• Custom made products
• Any product/s specifically cut to size at your request
• Toilet Seats, if packaging has been opened (for health reasons)
• Tinted Paint (if you change your mind on the colour)

B) Return / Exchange of Faulty Goods

Faulty or Damaged Goods Under Warranties
If the goods are being returned because they fail to comply with legal or manufacturer’s warranties, our Team Members will be able to advise you in regard to availability of a refund, exchange, repair agents or replacement of like product.

You're right about the David Thorne ref, Cam. ...

2010-05-03T14:26:27.723+10:00

You're right about the David Thorne ref, Cam. I like his work and I suspect that I was subconsciously influenced by this when I wrote this complaint.

This one, by the way, wasn't meant to be in character originally, but by the time I finished it, it was. An unexpected bonus.

Helpful and pleasant nubiles are always preferable to stoned KFC duds. I mean dudes

Wow Dikkii, I think some of that fat has seeped in...

2010-05-03T09:49:27.748+10:00

Wow Dikkii, I think some of that fat has seeped into your brain cavity and made you a dittering old fart. Next you'll be complaining they have no knives and forks to eat your burger with.

At least you didn't have to deal with the stoned KFC cashier that the Hulk and I encountered. You'd think it'd be pretty logical...nuggets - sauce...but unfortunatley he couldn't make the connection...poor lad...that's what happens when you have 8 bucket bongs before work.

PS - Very David Thorne of you - 3.5 stars

Did you like the innuendo at the end? Everyone I&...

2010-04-30T17:15:19.942+10:00

Did you like the innuendo at the end? Everyone I've shown so far has missed it, so I suspect there's a good chance that Hungry Jack's will miss it as well.

Quite possibly the most bizarre complaint you have...

2010-04-30T16:06:56.632+10:00

Quite possibly the most bizarre complaint you have ever written. I especially like how you go off topic on several occasions and how you provided the conversation you had with the girl.
4 star complaint from the Hulk.

P.S. Would you like an upsize with your ridiculous burger? he he

Probably best that you didn't Anon. I can vis...

2010-04-27T23:00:35.236+10:00

Probably best that you didn't Anon. I can visualise it now.

I ordered i blind at the special orders desk for a...

2010-04-27T21:37:36.170+10:00

I ordered i blind at the special orders desk for a bedroom and it was short by 10 cm.

I waited at the special orders desk for 20 minutes before i was told the person was away that day.

There were 6 employees within 10 metres of where i was standing.

I could go on but I wont

Anon, although you appear to have not a shred of a...

2010-04-23T14:43:14.912+10:00

Anon, although you appear to have not a shred of a clue as to who blame was slated to in this complaint, let me just respond by letting you know that given God's poor track record in responding to complaints made to Him directly, the onus is on us to actually do the hard work and have shonky joints like Mercy Ministries shut down.

Fortunately, it has already been done. You can thank God all you want, but I think you're being a dick if you don't give most of the credit to the media, the girls who were abused and government authorities.

I'll also point out that David and Goliath is a tale fraught with ethical issues that you clearly have not begun to comprehend - I take it that a couple of British soldiers mowing down tribes of Zulus with a Gatling gun is something that you support?

Further comments to my earlier one just posted: ...

2010-04-23T14:05:22.414+10:00

Further comments to my earlier one just posted: Things like this [re: Mercy Ministries and the Coffee Cup] certainly ensure that a gaping hole widens on the Bridge of Life back to God through Jesus. The Holy Spirit certainly has His work cut out on this Earth as there are some crazy teachings out there. I can only say some of the stuff that is pedalled in the name of the Lord, is not "The God that I know" - the Word of God tells us on that day men will say "but we did this in your name and that in your name" and He will reply "depart from me I never knew you." Jesus was quoted to have said that in the Gospels. If you can stomach it [because everyone believes something different and in something different] but just have a little read of Matthew 24,25 and 26 and have a look around to see if you can see in the World today if there are any similarities to events occuring already. All of these comments I say with care and to the Victims of Mercy Ministries, God believes you that is why this has come out. And don't you worry is has everything that has gone on in those places and He will deal with it. For comfort read Psalm 37 and believe it because it will come to pass in the Name of Jesus. Amen

These things always happen for a reason. Not every...

2010-04-23T13:51:58.987+10:00

These things always happen for a reason. Not everything is as it seems and it is great that the lid finally blows on the Coffee Pot so to speak. Why is that because an organisation is a Giant that no one believes the victims who have given their accounts. Well all I can say is the Truth will come out in the end. It only took one sling shot from a "David" to slay "Goliath." The bigger they are the harder they fall. The Truth will come out in the end I am most positive of that. The awful thing is man has freewill and is corrupt so why should God get any rap for this one - I mean He didn't sign any Papers did He?

Just a short note, I'm a self employed tradie ...

2010-03-26T20:33:50.212+11:00

Just a short note, I'm a self employed tradie who's been in business for 7 years and I stopped shopping at bunnings about 6 years ago. Their material prices are average, their service is f$*cken crap, and when you go looking for service, their employees run off and hide. Hopefully their share price will take a nice dive and they will be humbled the hard way. My advice, don't waste your time at bunnings.

I just spent $10.40 for a mediterranean fillet bur...

2010-02-03T22:32:01.921+11:00

I just spent $10.40 for a mediterranean fillet burger meal -upsized. It is fairly expensive but I was still happy to pay for it.
However, the meal was spoiled by the chips being very salty!
I can't go back there, since it was ordered by the drive through.

I can't even ring up to tell the manager about it, nobody picks up the phone! What poor service, maybe Red Rooster has lost a lifetime customer...Wonder how much is that worth?

Disgruntled customer,
NOT HAPPY!!!

Actually, I quite liked the reference to Zaphod Be...

2010-01-25T16:16:15.004+11:00

Actually, I quite liked the reference to Zaphod Beeblebrox' infinite improbability drive.

I've often wondered myself why they don't just have the machines kitted up to provide a "perfect mixture" each time. I think it would be more efficient.

Actually, according to commenter Greg at this post that I stuck up on the day, this may be a made up story.

Still, it's a good one.

That's it, Nice1. Give in to your anger. Emb...

2010-01-25T15:54:54.865+11:00

That's it, Nice1. Give in to your anger. Embrace the Dark Side. It is your destiny!

Second complaint to Allens!! And it had to do with...

2010-01-25T09:44:13.226+11:00

Second complaint to Allens!! And it had to do with the mixing, however when I wrote mine it was due to there being a lack of bananas!!!

Pretty good, but not your best work. 3 star performance from the Hulk.

p...

2010-01-18T20:05:33.200+11:00

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You must be reading my mind, Hulkmeister. Here...

2010-01-13T13:27:20.725+11:00

You must be reading my mind, Hulkmeister. Here's a question I asked on Twitter this morning:

Is it just me or are the reasons the Victorian government is giving for Myki exceedingly weak?

The consensus appears to be, sadly, yes.

And great complaint/bitch/moan etc too by the way. Let us know if you receive a response.

On 16 July 2009 I visited the Bunnings Warehouse, ...

2009-08-12T17:22:35.106+10:00

On 16 July 2009 I visited the Bunnings Warehouse, Lake Road, Port Macquarie NSW to enquire about an advertised position of Department Manager.

The obvious place to enquire was the Service Desk where I was met with smiles and offers of help, that was until I advised the young lady that I wanted details about the advertised position.

Her response caught me completely, and what’s more the smile and helpfulness rapidly disappeared. “Why would you want that job, it is just soooooooo stressful”.

So the job is stressful is it? What a wonderful representation of the company that pays her wages. If the job is sooooo stressful then why are you still there?

By her own admission she stated that jobs at Bunnings are obviously soooooooo stressful!!! Where is her loyalty to her company? I am pleased she works for Bunnings because if she was my employee and spoke to a customer in that tone she would be dismissed instantly.

What a wonderful introduction to the world according to Bunnings.

It was an absolutely wonderful PR exercise, well done Bunnings.

I was eventually referred to another young lady who I was informed was a Department Manager. Once again I was greeted with smiles and offering all the appearances of wanting to assist. That was until I explained the reason of my visit.

Her tone changed completely also, and so began what I considered to be an interrogation that would have done the Gestapo proud.

She tried to intimidate me by describing how much was involved in the position and how I would have to fit into the Bunnings “team”. Really, I would have to fit into the team irrespective of my qualifications. It really was beginning to sound like an adult version of MacDonalds. The exception being they are taking to adults not some pimply faced 15 year old kid. (No offence intended to all pimply faced kids).

The interrogation continued by being asked if I was a local, well it was obvious that I wasn’t however I did explain that I owned a house and other real estate in the town and I intended to move to Port Macquarie in the near future.

I was then asked as to my qualifications, I advised the young lady of my qualifications and her response was simply, “Well with all your qualifications why don’t you just go back to Sydney and get a job?

Up until that point in time I always considered that every Australian had the right of freedom to live and work where ever they pleased. Apparently not, it appears now that approval has to be sought and approved by some arrogant, self opinionated upstart who is employed at Bunnings.

To anyone considering seeking employment at Bunnings I wish you well.

This bit had me in stitches: One may assume th...

2009-07-09T12:26:08.741+10:00
This bit had me in stitches:

One may assume that you lot only have one friend each, and they're probably related, thus remembering their address and license number could be a hobby of yours...

And then this - the money shot of the whole complaint:

A festering vampire on the wallet of society. Revenue raising, non caring and scandalous. I hope to never be alleged of any crime and have anyone from the council on the jury. With your nonchalant approach "I don't care if he didn't commit the murder, he didn't hand his forms in on time, string him up!" will be your battle cry.

3 1/2 from me too.

Incidentally - this is now at a reasonably advanced stage. You may want to contact Yarra Council and see who complaints should be directed to if they can't resolve this one. I think it would either be VCAT or the State Ombudsman, but I could be wrong.

Do post any replies you get, won't you?