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		<title>5 Marketing Technology stories you might have missed 5-26-12</title>
		<link>http://www.refford.com/2012/05/5-marketing-technology-stories-you-might-have-missed-5-26-12/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=5-marketing-technology-stories-you-might-have-missed-5-26-12</link>
		<comments>http://www.refford.com/2012/05/5-marketing-technology-stories-you-might-have-missed-5-26-12/#comments</comments>
		<pubDate>Sat, 26 May 2012 10:50:09 +0000</pubDate>
		<dc:creator>iamreff</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[tech]]></category>
		<category><![CDATA[weekly]]></category>

		<guid isPermaLink="false">http://www.refford.com/?p=982</guid>
		<description><![CDATA[Stories This Week: Facebook advertising problems, the death of Moore's Law, Axis - Yahoo's browser, vendor strategies for Marketing Technology, Google's Webmaster Academy and a BONUS on getting started with SEO]]></description>
			<content:encoded><![CDATA[<p><div id="attachment_496" class="wp-caption alignright" style="width: 220px"><a href="http://www.refford.com/wp-content/uploads/2011/08/marketing-5.jpg"><img class="size-medium wp-image-496 " title="marketing 5" src="http://www.refford.com/wp-content/uploads/2011/08/marketing-5-300x300.jpg" alt="" width="210" height="210" /></a><p class="wp-caption-text">Marketing Technology 5</p></div></p>
<h1>Marketing Technology Stories you might have missed</h1>
<p>MT5 Edition:  #39</p>
<p><strong>Stories This Week: Facebook advertising problems, the death of Moore&#8217;s Law, Axis &#8211; Yahoo&#8217;s browser, vendor strategies for Marketing Technology, Google&#8217;s Webmaster Academy and a BONUS on getting started with SEO</strong></p>
<div></div>
<div>
<h2>1. Is There a Problem with Facebook Advertising?</h2>
<p>[<a href="http://www.emarketer.com/Article.aspx?id=1009065&amp;R=1009065" target="_blank">eMarketer</a>]</p>
<p>Interesting stat:</p>
<blockquote><p>83% of Facebook users say they rarely or never click on Facebook ads or sponsored content.</p></blockquote>
<p><strong> My Take: Yes. I feel like I never see Facebook ads (thank you AdBlock Chrome browser extension) and if I do see them I NEVER CLICK ON ADs.  I just don&#8217;t believe Facebook is worth $85B.</strong></p>
<h2>2. The Collapse of Moore’s Law: Physicist Says It’s Already Happening</h2>
<p>[<a href="http://techland.time.com/2012/05/01/the-collapse-of-moores-law-physicist-says-its-already-happening/#ixzz1vbJHDvRv " target="_blank">Time</a>]<br />
<object width="640" height="360" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="src" value="http://www.youtube.com/v/bm6ScvNygUU?version=3&amp;hl=en_US&amp;rel=0" /><param name="allowfullscreen" value="true" /><embed width="640" height="360" type="application/x-shockwave-flash" src="http://www.youtube.com/v/bm6ScvNygUU?version=3&amp;hl=en_US&amp;rel=0" allowFullScreen="true" allowscriptaccess="always" allowfullscreen="true" /></object></p>
<h2>3. Yahoo Launches a Browser (yes Yahoo)</h2>
<p>[<a href="http://venturebeat.com/2012/05/23/killer-mobile-browser" target="_blank">VentureBeat</a>] Yahoo&#8217;s Axis browser works the way a search engine ought to work. It does away with the search engine results page (SERP) and presents thumbnail images of sites in an updated user interface.</p>
<p><strong>My Take: <em>&#8220;It doesn&#8217;t have a results page?!?&#8221;</em> That was my first reaction. I didn&#8217;t read up on Axis before trying it out, I wanted to experience the browser without any preconceptions and at first I was a bit thrown without a SERP.  After using it a bit, it&#8217;s an elegant browser, but it won&#8217;t become my go to browser. It seems fine for finding simple answers to straightforward questions but less functional when it comes to searching for more obscure things like error codes.  Ultimately, I think the big story is how this user interface will disrupt Google search and Bing.  Google will protect their search ad revenue so expect a competitive response this year.</strong></p>
<p>Try out Axis here: <a href="http://axis.yahoo.com/" target="_blank">http://axis.yahoo.com/</a></p>
<p><div id="attachment_983" class="wp-caption alignright" style="width: 310px"><a href="http://www.refford.com/wp-content/uploads/2012/05/suite-platform-portfolio_600.jpg"><img class="size-medium wp-image-983" title="suite platform portfolio" src="http://www.refford.com/wp-content/uploads/2012/05/suite-platform-portfolio_600-300x128.jpg" alt="suite platform portfolio" width="300" height="128" /></a><p class="wp-caption-text">suite platform portfolio</p></div></p>
<h2>4. Marketing Technology: Suite, Platform, or Portfolio?</h2>
<p>[<a href="http://www.chiefmartec.com/2012/05/marketing-technology-suite-platform-or-portfolio.html" target="_blank">ChiefMarketingTechnologist</a>] Scott Brinker breaks down three vendor approaches to solving marketing technology challenges.</p>
<p><strong>My Take: I&#8217;ll simply say that if you&#8217;re interested in this space and you&#8217;re not following Scott you&#8217;re missing out.  He has a great way of &#8220;making sense out of it all.&#8221;</strong></p>
<h2>5. Google Launches Webmaster academy</h2>
<p>[<a href="http://www.google.com/webmasters/" target="_blank">Google</a>] Google released an all in one site to help promote you, your content and your business.</p>
<p><strong>My Take: *<em>sheepishly</em>* Haven&#8217;t tried it yet, but I like the sound of it!</strong></p>
<h2>BONUS: What You Need to Know about SEO</h2>
<p>[<a href="http://www.thedailymuse.com/entrepreneurship/what-you-need-to-know-about-seo/" target="_blank">TheDailyMuse</a>] Three steps:</p>
<p style="padding-left: 30px;"><strong>1. Choose if your Site is “Long Tail” or “Head”</strong></p>
<p style="padding-left: 30px;"><strong>2. Organize Your Content Using Bread Crumb Navigation</strong></p>
<p style="padding-left: 30px;"><strong>3. Optimize Your Page Titles</strong></p>
<p><strong>My Take: SEO is such a deep and confusing topic. This is a great post on how to get started.</strong></p>
<p>&nbsp;</p>
</div>
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		<title>5 Marketing Technology stories you might have missed 5-19-12</title>
		<link>http://www.refford.com/2012/05/5-marketing-technology-stories-you-might-have-missed-5-19-12/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=5-marketing-technology-stories-you-might-have-missed-5-19-12</link>
		<comments>http://www.refford.com/2012/05/5-marketing-technology-stories-you-might-have-missed-5-19-12/#comments</comments>
		<pubDate>Sat, 19 May 2012 09:32:13 +0000</pubDate>
		<dc:creator>iamreff</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Mobile]]></category>
		<category><![CDATA[pinterest]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[tech]]></category>
		<category><![CDATA[weekly]]></category>

		<guid isPermaLink="false">http://www.refford.com/2012/05/5-marketing-technology-stories-you-might-have-missed-5-19-12/</guid>
		<description><![CDATA[Stories This Week: Google+ still sux, future of Facebook, new SEO metrics, Google's new mobile strategy, a business plan for Pinterest]]></description>
			<content:encoded><![CDATA[<p><div id="attachment_496" class="wp-caption alignright" style="width: 220px"><a href="http://www.refford.com/wp-content/uploads/2011/08/marketing-5.jpg"><img class="size-medium wp-image-496 " title="marketing 5" src="http://www.refford.com/wp-content/uploads/2011/08/marketing-5-300x300.jpg" alt="" width="210" height="210" /></a><p class="wp-caption-text">Marketing Technology 5</p></div></p>
<h1>Marketing Technology Stories you might have missed</h1>
<p>MT5 Edition:  #38</p>
<p><strong>Stories This Week: </strong>Google+ still sux, future of Facebook, new SEO metrics, Google&#8217;s new mobile strategy, a business plan for Pinterest<span id="more-978"></span></p>
<h2 id="hdr_article-headline">1. New Google+ Study Reveals Minimal Social Activity, Weak User Engagement</h2>
<p>[<a href="http://www.fastcompany.com/1837332/exclusive-google-google-plus-ghost-town-weak-engagement-data-rj-metrics-study">FastCompany</a>] A report by RJ Metrics shows that Google+ is a &#8220;Ghost Town.&#8221; While Google complained that the report was flawed because it didn&#8217;t count private messages, it doesn&#8217;t look good for the social networking service.</p>
<p><strong> My Take: Google+ has actually has a lot going for it. The ability to post publicly <span style="text-decoration: underline;">and</span> privately, awesome video conferencing, photo editing, etc.  What it lacks is an Application Programming Interface. Without an API, developers cannot share content to Google+. What does it mean to users? You can&#8217;t share from Hootsuite, Tweetdeck, Buffer, Instagram, etc.  When Google releases an API, Twitter will may have a real challenger on its hands.</strong></p>
<h2>2. Will Facebook be an Internet Behemoth in 10 Years?</h2>
<p>[<a href="http://adage.com/article/digitalnext/facebook-internet-behemoth-10-years-a-backward/234764/">AdAge</a>] Interesting take on previous internet &#8220;monsters.&#8221; Did you know in 2000 AOL was valued at $150 billion? Will Facebook be the next AOL or will it live up to it&#8217;s lofty market capitalization?</p>
<p><strong>My Take: With global dominance and somewhat limited opportunities for new growth (is it going to <em>charge</em> users?) where will growth come from?  Potentially it could compete with LinkedIn for professional networking but that doesn&#8217;t seem like an easy battle. I feel like the IPO was mostly a payoff for early investors. I struggle to see why Facebook is a good buy at a 100:1 P/E ratio. Then again, don&#8217;t take valuation advice from me. I thought Apple peaked in 2003 &#8211; then they released the iPhone.</strong></p>
<div>
<h2>3. Trust Flow &amp; Citation Flow, New Link Metrics</h2>
<p>[<a href="http://connect.icrossing.co.uk/trust-flow-citation-flow-majesticseos-link-metrics_8614">icrossing</a>] Majestic SEO announced two new link metrics, Citation Flow and Trust Flow, for measuring the perceived quality of a domain, subdomain or page.</p>
<p><div id="attachment_980" class="wp-caption aligncenter" style="width: 604px"><a href="http://www.refford.com/wp-content/uploads/2012/05/flow.png"><img class="size-full wp-image-980" title="Citation Flow and Trust Flow" src="http://www.refford.com/wp-content/uploads/2012/05/flow.png" alt="Citation Flow and Trust Flow" width="594" height="362" /></a><p class="wp-caption-text">Citation Flow and Trust Flow</p></div></p>
<p><strong>My Take: SEO measurement isn&#8217;t my speciality, but I like the idea of an easy to read and understand measurement.</strong></p>
</div>
<h2>4. Google Finally Gets Serious About Mobile Hardware</h2>
<p>[<a href="http://online.wsj.com/article/SB10001424052702304371504577406511931421118.html">WSJ</a>] Google s shifting its strategy for its Android mobile operating system, in a bid to create a united front with smart phone and tablet makers to take on rivals like Apple and prevent wireless carriers from controlling the devices.</p>
<p><strong>My Take: This had to happen for several reasons:</strong></p>
<ol>
<li><strong>Google has lost control over the Android brand and some expect they will shift their mobile branding efforts away from Android and towards &#8220;Nexus&#8221;.</strong></li>
<li><strong>The marketing of Google phones is too fractured for a customer to figure out. What&#8217;s a high-end Android phone? What&#8217;s a value phone? Currently they make it too hard for customers to buy their product.</strong></li>
<li><strong>There is no caché to owning a Google phone; it&#8217;s still a good phone with excellent features (with a few issues like battery life and lag) but it&#8217;s the Rodney Dangerfield of mobile. You kids can go look up Rodney Dangerfield now.</strong></li>
<li><strong>The fractured hardware specs makes developers reticent to develop apps for Android, this shift only addresses this concern mildly.</strong></li>
</ol>
<div><strong>All this said, this is about Google reining in its mobile strategy. These changes along with Google&#8217;s acquisition of Motorola Mobility will reorient their product strategy over the next 12 months.  I&#8217;m thinking Christmas will be a good time for a phone upgrade, that&#8217;s when the new phones come out with the new Android Operating System, &#8220;Jelly Bean&#8221;.</strong></div>
<h2>5. Confirmed: Pinterest Taking $100m For E-commerce Play</h2>
<p>[<a href="http://paidcontent.org/2012/05/17/confirmed-pinterest-is-taking-100-million-and-will-do-e-commerce">PaidContent</a>] Here are the important points:</p>
<ol>
<li>Rakuten invested $100m in Pinterest</li>
<li>At a reported $1.5b valuation</li>
<li>The goal is to connect curation with commerce</li>
</ol>
<div><strong>My take: If you look at Rakuten&#8217;s <a href="http://global.rakuten.com/en/" target="_blank">current site</a> and business model, they own many country specify shopping sites like buy.com, and you can see how this could all come together well for Rakuten. However, how will Pinner&#8217;s react? Will the updated Pinterest still hold their interest?</strong></div>
<div></div>
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		<title>5 Marketing Technology stories you might have missed 5-12-12</title>
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		<pubDate>Sat, 12 May 2012 10:18:26 +0000</pubDate>
		<dc:creator>iamreff</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[influence]]></category>
		<category><![CDATA[marketing campaigns]]></category>
		<category><![CDATA[Mobile]]></category>
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		<guid isPermaLink="false">http://www.refford.com/2012/05/5-marketing-technology-stories-you-might-have-missed-5-12-12/</guid>
		<description><![CDATA[Stories This Week: Google+ broadcast hangouts, historic smart phone adoption, best inbound marketing tactics, last minute Mothers Day ideas.]]></description>
			<content:encoded><![CDATA[<p><div id="attachment_496" class="wp-caption alignright" style="width: 220px"><a href="http://www.refford.com/wp-content/uploads/2011/08/marketing-5.jpg"><img class="size-medium wp-image-496 " title="marketing 5" src="http://www.refford.com/wp-content/uploads/2011/08/marketing-5-300x300.jpg" alt="" width="210" height="210" /></a><p class="wp-caption-text">Marketing Technology 5</p></div></p>
<h1>Marketing Technology Stories you might have missed</h1>
<p>MT5 Edition:  #37</p>
<p><strong>Stories This Week: </strong>Google+ broadcast hangouts, historic smart phones adoption, best inbound marketing tactics, last minute Mothers Day ideas.</p>
<h2>1. Google+ Hangouts On Air: broadcast your conversation to the world</h2>
<p>[<a href="http://googleblog.blogspot.com/2012/05/google-hangouts-on-air-broadcast-your.html" target="_blank">GoogleBlog</a>]</p>
<p><object width="640" height="360"><param name="movie" value="http://www.youtube.com/v/ohlHn6Kt5YM?version=3&amp;hl=en_US&amp;rel=0" /><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><embed type="application/x-shockwave-flash" width="640" height="360" src="http://www.youtube.com/v/ohlHn6Kt5YM?version=3&amp;hl=en_US&amp;rel=0" allowscriptaccess="always" allowfullscreen="true"></embed></object></p>
<p><strong>My Take: Everyone is a publisher now. I&#8217;d love to start a regular Marketing Technology show (if I had the time) or join someone else&#8217;s show.</strong></p>
<h2>2. Are Smart Phones Spreading Faster than Any Technology in Human History?</h2>
<p>[<a href="http://www.technologyreview.com/business/40321/" target="_blank">MIT</a>] Today&#8217;s technology scene seems overheated to some. Apple is the most valuable company on earth. Software apps are reaching tens of millions of users within weeks. Major technology names like Research in Motion and Nokia are being undone by rapid changes to their markets. Underlying these developments: the unprecedented speed at which mobile computers are spreading.</p>
<p><strong>My Take: In terms of adoption, smart phones are right up there with television.  Think about what television technology did to culture. That&#8217;s what&#8217;s happening now with smart phones.<em><span style="text-decoration: underline;"> You are living it.</span></em></strong></p>
<p><div id="attachment_974" class="wp-caption alignright" style="width: 417px"><a href="http://www.refford.com/wp-content/uploads/2012/05/Most-Valueable-Inbound-Resources.png"><img class="size-full wp-image-974 " title="Most Valuable Inbound Resources" src="http://www.refford.com/wp-content/uploads/2012/05/Most-Valueable-Inbound-Resources.png" alt="Most Valuable Inbound Resources" width="407" height="340" /></a><p class="wp-caption-text">Most Valuable Inbound Resources</p></div></p>
<h2>3. What Are The Most Valuable Inbound Lead Sources?</h2>
<p>[<a href="http://www.marketingsherpa.com/article.php?ident=32172" target="_blank">MarketingSherpa</a>] Nearly 95% of marketers report that SEO has become more important as an inbound marketing lead source.</p>
<p><strong>My Take: What&#8217;s interesting is the importance of SEO in face of the changing nature of SEO. Google keeps adjusting search in ways meant thwart search engineering.  It&#8217;s becoming harder and harder to &#8220;monkey around&#8221; with search results.  Still, Marketers can ensure their digital properties are engineered to attract the right viewers.</strong></p>
<h2>4. Engaging Your Ultra-Connected Customers</h2>
<p>[<a href="http://blogs.forrester.com/melissa_parrish/12-05-09-engaging_your_ultra_connected_customers" target="_blank">Forrester</a>] Forrester defines the &#8220;Ultra-Connected Customer as someone who:</p>
<ul>
<li>Owns and uses at least 3 data connected devices</li>
<li>Accesses the Internet multiple times per day</li>
<li>Goes online from multiple physical locations (for example: home, work, in the car, and at the mall)</li>
</ul>
<p><strong>My Take: This always brings me back to Malcom Gladwell&#8217;s book <em>Tipping Point</em>. You need a strategy for activating your </strong>Mavens<strong> and </strong>Connectors<strong>.</strong></p>
<p><a href="http://www.amazon.com/The-Tipping-Point-Difference-ebook/dp/B000OT8GD0?SubscriptionId=AKIAIVV37HNXW6P5FKLQ&tag=markettechno-20" target="_blank" rel="nofollow" title="" ><img src="http://ecx.images-amazon.com/images/I/41qG4B4FPFL._SL75_.jpg" alt="The Tipping Point: How Little Things Can Make a Big Difference" /></a>(affiliate link)</p>
<h2>5. Mother’s Day: 10 Digital Gifts for Last-Minute Shoppers<a href="http://mashable.com/2012/05/11/online-digital-mothers-day/"></a></h2>
<p>[<a href="http://mashable.com/2012/05/11/online-digital-mothers-day" target="_blank">Mashable</a>] Some of you still haven&#8217;t got mom something yet. The internet can bail you out.</p>
<p><strong>My Take: Some interesting ideas, except for sending money via PayPal on Facebook. &#8220;Mom, I love you.  Here&#8217;s $20.&#8221;</strong></p>
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<p></div></p>
<p><strong><br />
</strong></p>
<p>&nbsp;</p>
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		<title>5 Marketing Technology stories you might have missed 5-5-12</title>
		<link>http://www.refford.com/2012/05/5-marketing-technology-stories-you-might-have-missed-5-5-12/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=5-marketing-technology-stories-you-might-have-missed-5-5-12</link>
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		<pubDate>Sat, 05 May 2012 07:14:33 +0000</pubDate>
		<dc:creator>iamreff</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Android]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Apps]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Mobile]]></category>
		<category><![CDATA[weekly]]></category>

		<guid isPermaLink="false">http://www.refford.com/2012/05/5-marketing-technology-stories-you-might-have-missed-5-5-12/</guid>
		<description><![CDATA[Stories This Week: Showrooming Wars, comparing cloud storage options, Who Googled you?, iPhone kicking Android ass, the Mobile-first imperative.]]></description>
			<content:encoded><![CDATA[<p><div id="attachment_496" class="wp-caption alignright" style="width: 220px"><a href="http://www.refford.com/wp-content/uploads/2011/08/marketing-5.jpg"><img class="size-medium wp-image-496 " title="marketing 5" src="http://www.refford.com/wp-content/uploads/2011/08/marketing-5-300x300.jpg" alt="" width="210" height="210" /></a><p class="wp-caption-text">Marketing Technology 5</p></div></p>
<h1>Marketing Technology Stories you might have missed</h1>
<p>MT5 Edition:  #36</p>
<p><strong>Stories This Week: </strong><em>Showrooming Wars, comparing cloud storage options, Who Googled you?, iPhone kicking Android ass, the Mobile-first imperative.</em></p>
<h2>1. Target, Unhappy With Being an Amazon Showroom, Will Stop Selling Kindles</h2>
<p>[<a href="http://www.nytimes.com/2012/05/03/business/after-warning-amazon-about-sales-tactics-target-will-stop-selling-kindles.html" target="_blank">NewYorkTimes</a>] Target, signaling its growing irritation with its rival Amazon, announced on Wednesday that it would stop selling Amazon’s Kindle e-readers.</p>
<p><strong>My Take: I touched on &#8220;<a href="http://www.refford.com/2012/01/5-marketing-technology-stories-you-might-have-missed-1-28-12/" target="_blank">Showrooming</a>&#8221; back in January. We&#8217;re going to see more battles as bricks and mortar stores move online and online stores move into physical spaces.</strong></p>
<h2>2. Dropbox, Google Drive, SkyDrive or…</h2>
<p>[<a href="http://lifehacker.com/5906412/dropbox-google-drive-skydrive-or" target="_blank">LifeHacker</a>] With Google and Microsoft announcing their file sharing services to compete with Dropbox and Box.net, this comparison sheet should come in handy.</p>
<p><div id="attachment_970" class="wp-caption aligncenter" style="width: 650px"><a href="http://www.refford.com/wp-content/uploads/2012/04/original.png"><img class="size-full wp-image-970 " title="File Sync Comparison" src="http://www.refford.com/wp-content/uploads/2012/04/original.png" alt="File Sync Comparison" width="640" height="480" /></a><p class="wp-caption-text">File Sync Comparison</p></div></p>
<h2>3. Who Googled You? This Website Knows</h2>
<p>[<a href="http://mashable.com/2012/05/01/brandyourself-google/" target="_blank">Mashable</a>] BrandYourself.com helps you manage your person SEO and yes, it can tell you who Googled you. BUT there are tradeoffs that can impact your personal branding.</p>
<p><strong>My Take:  BrandYourself.com has good SEO tips. I found useful advice on how to improve my personal SEO efforts; HOWEVER, I dislike how it suggests beefing up a profile page on BrandYourself as a positive measure. For me I&#8217;m more interested in focusing my SEO efforts to drive traffic to my owned properties, not their website. </strong></p>
<p><strong>If you want to know who is Googling you, you have to sign up for a premium service. And what they are really going to tell you is who visited your BrandYourself profile &#8211; which to me is a bit dodgy. </strong></p>
<h2>4. Android Is Either “Winning” Because Apple Is Letting It, Or Losing</h2>
<p>[<a href="http://techcrunch.com/2012/05/02/winning-in-neither-name-nor-spirit/" target="_blank">TechCrunch</a>] This Op-Ed piece by MG Siegler revisits what&#8217;s happened since the iPhone became available on carriers not named AT&amp;T.</p>
<p><strong>My Take: Not everyone is into the mobile platform wars, but it has been interesting to see iPhone surging since it&#8217;s become more broadly available. Kudos to MG for taking the time to respond to so many angry comments on the post.</strong></p>
<h2>5. Why You Need A Mobile First Approach NOW</h2>
<p>[<a href="http://liesdamnedliesstatistics.com/2012/05/stats-that-show-why-you-need-a-mobile-first-approach-now.html" target="_blank">LiesDamnedLies&amp;Statistics</a>] An agency makes the case that organizations need to think mobile first in order to stay ahead of the growth of mobile channels.</p>
<p><strong>My Take: It&#8217;s amazing how fast Marketing is changing. So many companies are still learning to think digital first, will they adapt fast enough to remain relevant to their customers?</strong></p>
<p><div id="attachment_971" class="wp-caption aligncenter" style="width: 649px"><a href="http://www.refford.com/wp-content/uploads/2012/04/growthmobile.jpg"><img class="size-full wp-image-971" title="Mobile Growth" src="http://www.refford.com/wp-content/uploads/2012/04/growthmobile.jpg" alt="Mobile Growth" width="639" height="601" /></a><p class="wp-caption-text">Mobile Growth</p></div></p>
<p><div class="important_block message-block"><p class="printonly"><strong>Important!</strong></p></p>
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</strong></p>
<p>&nbsp;</p>
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		<title>Clickilicious – Top Clicks in April</title>
		<link>http://www.refford.com/2012/05/clickilicous/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=clickilicous</link>
		<comments>http://www.refford.com/2012/05/clickilicous/#comments</comments>
		<pubDate>Tue, 01 May 2012 14:19:29 +0000</pubDate>
		<dc:creator>iamreff</dc:creator>
				<category><![CDATA[Social Media]]></category>
		<category><![CDATA[clickilicious]]></category>

		<guid isPermaLink="false">http://www.refford.com/?p=965</guid>
		<description><![CDATA[I share because I care. Here are my top shares for April. I call these "Clickilicous."]]></description>
			<content:encoded><![CDATA[<p><script src="http://storify.com/iamreff/clicklicious-top-clicks-in-april.js"></script><noscript>[<a href="http://storify.com/iamreff/clicklicious-top-clicks-in-april" target="_blank">View the story "Clickilicious - top clicks in April" on Storify</a>]</p>
<h1>Clickilicious &#8211; top clicks in April</h1>
<h2>My most clicked stories in April 2012</h2>
<p>Storified by John Refford &middot; Fri, Apr 27 2012 22:32:10</p>
<div><i><b>Funniest thing I saw all month</b></i></div>
<div>awesome AND informative &#8211;&gt;Tracy Morgan Explains Twitter http://reff2.me/HOn9wnJohn Refford</div>
<div><i><b>&#8230;and why I&#8217;ve been at the same company forever</b></i></div>
<div>Girl On Girl Crime: When Being Too Pretty Costs You The Job &#8211; Forbes http://reff2.me/HX65T6John Refford</div>
<div><i><b>Top content from Forrester&#8217;s Marketing Forum</b></i></div>
<div>New post: Day 1 at Forresters Customer Intelligence Forum http://reff2.me/HUunjG #fmf12 #fcif12John Refford</div>
<div><b><i>More Marketing Technology lovefest</i></b></div>
<div>Here are my 5 take aways from Day 2 at #fmf12 #fcif12 http://reff2.me/IYAeVZJohn Refford</div>
<div><b><i>I&#8217;m giving myself +klout in Jeff Cutler. &nbsp;(really, you guys like this share?)</i></b></div>
<div>.@jetblue, won&#8217;t you please make @JeffCutler&#8217;s bday wish come true? http://reff2.me/IeOlEQJohn Refford</div>
<p></noscript><br />
Feature photo credit: <a href="http://www.freedigitalphotos.net/images/view_photog.php?photogid=2243" target="_blank">basketman</a></p>
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		<title>5 Marketing Technology stories you might have missed 4-28-12</title>
		<link>http://www.refford.com/2012/04/5-marketing-technology-stories-you-might-have-missed-4-28-12/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=5-marketing-technology-stories-you-might-have-missed-4-28-12</link>
		<comments>http://www.refford.com/2012/04/5-marketing-technology-stories-you-might-have-missed-4-28-12/#comments</comments>
		<pubDate>Sat, 28 Apr 2012 09:06:42 +0000</pubDate>
		<dc:creator>iamreff</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[weekly]]></category>

		<guid isPermaLink="false">http://www.refford.com/2012/04/5-marketing-technology-stories-you-might-have-missed-4-28-12/</guid>
		<description><![CDATA[Stories This Week: twitter is bigger than you think, changes in marketing/ad spending, data into dollars, Google Drive, Kickstarters Dark Side]]></description>
			<content:encoded><![CDATA[<p><div id="attachment_496" class="wp-caption alignright" style="width: 220px"><a href="http://www.refford.com/wp-content/uploads/2011/08/marketing-5.jpg"> <img class="size-medium wp-image-496 " title="marketing 5" src="http://www.refford.com/wp-content/uploads/2011/08/marketing-5-300x300.jpg" alt="" width="210" height="210" /></a><p class="wp-caption-text">Marketing Technology 5</p></div></p>
<h1>Marketing Technology Stories you might have missed</h1>
<p>MT5 Edition:  #35</p>
<p><strong>Stories This Week: </strong><em>twitter is bigger than you think, changes in marketing/ad spending, data into dollars, Google Drive, Kickstarters Dark Side</em></p>
<h2>1. Why Twitter Is Bigger Than You Think</h2>
<p>[<a href="http://brandsavant.com/why-twitter-is-bigger-than-you-think/" target="_blank">BrandSavant</a>] While only 10% of Americans use Twitter, <span style="color: #ff0000;">44% HEAR ABOUT TWEETS <span style="text-decoration: underline;">EVERYDAY</span>.</span></p>
<p><strong>My Take: This supports the idea that while facebook is the key platform for reaching consumers,  Twitter is a great place for reaching influencers.</strong></p>
<p><div id="attachment_954" class="wp-caption alignright" style="width: 334px"><a href="http://www.emarketer.com/Article.aspx?id=1008995&amp;R=1008995"><img class="size-full wp-image-954" title="Change In Spending in Ad/Marketing" src="http://www.refford.com/wp-content/uploads/2012/04/138537.gif" alt="Change In Spending in Ad/Marketing" width="324" height="398" /></a><p class="wp-caption-text">Change In Spending in Ad/Marketing</p></div></p>
<h2>2. Marketers Leverage a Mix of Tools and Tactics</h2>
<p>[<a href="http://www.emarketer.com/Article.aspx?id=1008995&amp;R=1008995" target="_blank">eMarketer</a>] US marketing professionals are leveraging more tools as they embark on each new individual campaign or program, and social media is taking a larger role in terms of spending and usage.</p>
<p><strong>My Take: These survey highlights the need for Marketers to continue to raise their digital IQ. Are you shifting your Marketing dollars from traditional to digital?</strong></p>
<h2>3. Five Companies Turning Your Data Into Dollars</h2>
<p>[<a href="http://gigaom.com/cloud/5-companies-turning-your-data-into-dollars" target="_blank">Gigaom</a>] Check out these five companies that are making money with consumer data.</p>
<p><strong>My Take: I realize that on Facebook <span style="text-decoration: underline;">you</span> are the product. Hey, it&#8217;s a free service and in return for the free service you are giving up your data (interests, behaviorial, purchasing intent). But explain to me why companies that sell services and products to consumers get to make extra revenue off of consumer data?  Why doesn&#8217;t the consumer get a cut?!?</strong></p>
<h2>4. Introducing Google Drive</h2>
<p>[<a href="http://googleblog.blogspot.com/2012/04/introducing-google-drive-yes-really.html" target="_blank">Google</a>]</p>
<p><object width="853" height="480"><param name="movie" value="http://www.youtube.com/v/wKJ9KzGQq0w?version=3&amp;hl=en_US&amp;rel=0" /><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><embed type="application/x-shockwave-flash" width="853" height="480" src="http://www.youtube.com/v/wKJ9KzGQq0w?version=3&amp;hl=en_US&amp;rel=0" allowfullscreen="true" allowscriptaccess="always"></embed></object></p>
<p><strong>My Take: Tell me if you&#8217;ve heard this one before&#8230;. a startup up launches and does something very well (dropbox, box.net) and then incumbents (Google Drive, Microsoft Skydrive) rush to copy the features?</strong></p>
<p>&nbsp;</p>
<p><div id="attachment_955" class="wp-caption alignleft" style="width: 160px"><a href="http://www.refford.com/wp-content/uploads/2012/04/the-dark-side1-300x225.jpg"><img class="size-thumbnail wp-image-955" title="The Dark Side" src="http://www.refford.com/wp-content/uploads/2012/04/the-dark-side1-300x225-150x150.jpg" alt="The Dark Side" width="150" height="150" /></a><p class="wp-caption-text">The Dark Side</p></div></p>
<h2>5. Kickstarter&#8217;s Dark Side</h2>
<p>[<a href="http://bostinno.com/2012/04/25/kickstarters-dark-side/" target="_blank">BostInno</a>] Interesting story of how a $37K kickstart provided only $4K in funding.</p>
<p><strong>My Take: This example highlights that many/most/some entrepreneurs don&#8217;t have a sufficient business background to estimate the costs associated with operating and marketing a new company.</strong></p>
<p><span style="color: #ffffff;"><strong>-</strong></span></p>
<p><span style="color: #ffffff;"><strong>-</strong></span></p>
<p><div class="important_block message-block"><p class="printonly"><strong>Important!</strong></p></p>
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		<title>Regulated Social</title>
		<link>http://www.refford.com/2012/04/regulated-social/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=regulated-social</link>
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		<pubDate>Tue, 24 Apr 2012 02:01:57 +0000</pubDate>
		<dc:creator>iamreff</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://www.refford.com/?p=952</guid>
		<description><![CDATA[Presentation given to Bentley's graduate eMarketing course.
April 24, 2012]]></description>
			<content:encoded><![CDATA[<h1>Regulated Social</h1>
<p>Presentation given to Bentley&#8217;s graduate eMarketing course.April 24, 2012. As with all my social content, it does not reflect the opinions of my employer.</p>
<div id="__ss_12661633" style="width: 595px;"><strong style="display: block; margin: 12px 0 4px;"><a title="Regulated Social" href="http://www.slideshare.net/jrefford/regulated-social" target="_blank">Regulated Social</a></strong> <object id="__sse12661633" width="595" height="497"><param name="movie" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=regulatedsocialatbentley-120423203324-phpapp02&amp;stripped_title=regulated-social&amp;userName=jrefford" /><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="wmode" value="transparent" /><embed type="application/x-shockwave-flash" width="595" height="497" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=regulatedsocialatbentley-120423203324-phpapp02&amp;stripped_title=regulated-social&amp;userName=jrefford" wmode="transparent" allowfullscreen="true" allowscriptaccess="always" name="__sse12661633"></embed></object>&nbsp;</p>
<div style="padding: 5px 0 12px;">View more <a href="http://www.slideshare.net/" target="_blank">presentations</a> from <a href="http://www.slideshare.net/jrefford" target="_blank">John Refford</a></div>
<div style="padding: 5px 0 12px;">Featured photo credit: <a href="http://www.freedigitalphotos.net/images/Charts_and_Graphs_g197-Inflation_And_Recession_Graph_p15335.html" target="_blank">Freedigitalphotos</a></div>
</div>
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		<title>5 Marketing Technology stories you might have missed 4-21-12</title>
		<link>http://www.refford.com/2012/04/5-marketing-technology-stories-you-might-have-missed-4-21-12/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=5-marketing-technology-stories-you-might-have-missed-4-21-12</link>
		<comments>http://www.refford.com/2012/04/5-marketing-technology-stories-you-might-have-missed-4-21-12/#comments</comments>
		<pubDate>Sat, 21 Apr 2012 11:00:44 +0000</pubDate>
		<dc:creator>iamreff</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Apps]]></category>
		<category><![CDATA[klout]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[weekly]]></category>

		<guid isPermaLink="false">http://www.refford.com/2012/04/5-marketing-technology-stories-you-might-have-missed-4-21-12/</guid>
		<description><![CDATA[Stories This Week: mobile wallet adoption, klout brand pages, Instagram ushers in new era, the fifth screen, Path isn't the next Instagram]]></description>
			<content:encoded><![CDATA[<p><div id="attachment_496" class="wp-caption alignright" style="width: 220px"><a href="http://www.refford.com/wp-content/uploads/2011/08/marketing-5.jpg"> <img class="size-medium wp-image-496 " title="marketing 5" src="http://www.refford.com/wp-content/uploads/2011/08/marketing-5-300x300.jpg" alt="" width="210" height="210" /></a><p class="wp-caption-text">Marketing Technology 5</p></div></p>
<h1>Marketing Technology Stories you might have missed</h1>
<p>MT5 Edition:  #34</p>
<p><strong>Stories This Week: </strong><em>mobile wallet adoption, klout brand pages, Instagram ushers in new era, the fifth screen, Path isn&#8217;t the next Instagram</em></p>
<h2>1. Pew: 65% of Experts Say Most People Will Adopt Mobile Payments By 2020</h2>
<p>[<a href="http://venturebeat.com/2012/04/17/pew-mobile-payments-experts-2020" target="_blank">VentureBeat</a>] There&#8217;s a lot of smart minds looking at how to facilitate purchases using a smart phone instead of a credit card.</p>
<p><strong>My Take: If you click through and review the Pew study, you&#8217;ll see the factors believed to stall the adoption of the mobile wallet: device fragmentation, security concerns and industry adoption.  Still, I think 8 years is a relatively long time in technology and I expect innovation will hasten the adoption.  There&#8217;s too much value on both sides of the mobile transaction to slow down the trend.  Customers will benefit from specials and coupons; brands will enjoy the ability to market to customers at the moment of purchase intent. </strong></p>
<h2>2. Klout Launches Brand Pages To Help Companies Engage Influencers</h2>
<p>[<a href="http://www.brandchannel.com/home/post/2012/04/19/Klout-Brand-Squads-041812.aspx" target="_blank">BrandChannel</a>] Brand Squad pages offer three benefits to marketers: the reveal of top influencers associated with a brand or topic; a showcase for content; and another burgeoning platform (beyond Facebook, Twitter, Pinterest) for brands to reward social media influencers with exclusive perks.</p>
<p>Example: <a href="http://klout.com/#/topic/red-bull" target="_blank">Red Bull Brand Page</a></p>
<p><strong>My Take: On the whole I think this is a positive development. There seems to be a good value exchange between the brand and the consumer.  The brand page doesn&#8217;t currently provide for engagement between the brand and consumer, but perhaps it&#8217;s not intended to.</strong></p>
<p><strong> </strong></p>
<p><strong> </strong></p>
<p><div id="attachment_948" class="wp-caption aligncenter" style="width: 310px"><strong><a href="http://klout.com/topic/red-bull"><img class="size-medium wp-image-948" title="Red Bull Klout Page" src="http://www.refford.com/wp-content/uploads/2012/04/2012-04-20-07.17.26-pm-300x228.png" alt="Red Bull Klout Page" width="300" height="228" /></a></strong><p class="wp-caption-text">Red Bull Klout Page</p></div></p>
<p>&nbsp;</p>
<p><strong> </strong></p>
<h2>3. It’s Not About Instagram — It’s About Mobile</h2>
<p>[<a href="http://techcrunch.com/2012/04/18/its-not-about-instagram" target="_blank">TechCrunch</a>] The author says some incredible stuff:</p>
<blockquote><p>Web 2.0 is over. Instagram is the Netscape IP of the new era. Mobile or death.</p></blockquote>
<p><strong>My Take: For me, there&#8217;s still a lot of uncertainty going on: <em>Are we in another tech bubble? Was Instagram a bargain? Did Facebook buy Instagram to keep it out of the hands of twitter?</em></strong></p>
<h2 id="hdr_article-headline">4. The Fight For The Fifth Screen <em>(Fifth Screen!?)</em> In Your Life</h2>
<p>[<a href="http://www.fastcompany.com/1834614/the-fight-for-the-fifth-screen-in-your-life" target="_blank">FastCompany</a>] Smartwatches, AR goggles, and more: There&#8217;s a mighty scramble afoot for your last sliver of attention. Is the start of ad-mageddon?</p>
<p><strong>My Take: <a href="http://www.refford.com/2012/04/pebble-e-paper-watch-for-iphone-and-android/" target="_blank">I kickstarted Pebble</a> and I&#8217;m looking forward to see what apps are developed for it. I&#8217;m less excited about Google&#8217;s Project Glass, those glasses look odd and I&#8217;m not sure I want to experience the internet that way.</strong></p>
<h2>5. Cool App Update: Path&nbsp;</p>
<p><div id="attachment_949" class="wp-caption alignright" style="width: 210px"><a href="http://path.com"><img class="size-full wp-image-949" title="Path" src="http://www.refford.com/wp-content/uploads/2012/04/path_logo.jpeg" alt="Path" width="200" height="95" /></a><p class="wp-caption-text">Path</p></div></h2>
<p>[<a href="http://gigaom.com/2012/04/16/why-path-is-no-instagram/" target="_blank">Gigom</a>] The Instagram acquisition has pundits looking around for the next big startup that&#8217;s ripe for being gobbled up.  The post argues why Path will remain independent.</p>
<p><strong>My Take: I know not everyone likes Path, but I like it. It&#8217;s got a great UI and it&#8217;s a more intimate network.  The author argues that Path doen&#8217;t have a distinctive feature that makes it stand out, and he&#8217;s right. What bugs me is the over-emphasis on feature-apps. I&#8217;ll have to write a separate post on this, but the gist is, well rounded apps are overlooked in favor of single function apps. </strong></p>
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		<title>5 Take-Aways From Day 2 @ #FCIF12</title>
		<link>http://www.refford.com/2012/04/5-take-aways-from-day-2-fcif12/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=5-take-aways-from-day-2-fcif12</link>
		<comments>http://www.refford.com/2012/04/5-take-aways-from-day-2-fcif12/#comments</comments>
		<pubDate>Thu, 19 Apr 2012 16:29:48 +0000</pubDate>
		<dc:creator>iamreff</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Forrester]]></category>

		<guid isPermaLink="false">http://www.refford.com/2012/04/5-take-aways-from-day-2-fcif12/</guid>
		<description><![CDATA[A review of Day 2 at #FCIF12 ]]></description>
			<content:encoded><![CDATA[<p><div id="attachment_943" class="wp-caption alignright" style="width: 310px"><a href="http://www.refford.com/wp-content/uploads/2012/04/MLCI12_OverviewImage21.jpg"><img class="size-medium wp-image-943" title="Cool --&gt; Critical" src="http://www.refford.com/wp-content/uploads/2012/04/MLCI12_OverviewImage21-300x288.jpg" alt="Cool --&gt; Critical" width="300" height="288" /></a><p class="wp-caption-text">Cool --&gt; Critical</p></div></p>
<h1>5 Take-Aways From Day 2 @ #FCIF12</h1>
<h2>1. Personal Identity Management</h2>
<p>Forrester Analyst Fatemeh Khatibloo wowed the audience by posting content that 3 attendees had posted to the internet. The information showed the attendees were interested in running, music, coffee and dogs.  this display highlighted the challenges associated with protecting one&#8217;s data.  In a super-classy move, Forrester made a donation in the honor of the three attendees to charities that support their interests.</p>
<p>Considering nearly all companies manage customer data, the question becomes &#8216;<em>What can companies do to responsibly manage customer data?</em>&#8216;</p>
<h3>Five Principles for managing Customer Data</h3>
<ol>
<li>Privacy</li>
<li>Security</li>
<li>Transparency</li>
<li>Portability</li>
<li>Economy</li>
</ol>
<p>Companies that ignore Personal Identity Data Management are likely to&#8230;</p>
<ul>
<li>Lose crucial access to customer data</li>
<li>Lose trust and loyalty</li>
<li>Incur fines as privacy and consumer rights regulation increases</li>
<li>Incur massive operational costs to correct data breaches</li>
</ul>
<h2>2. Using Marketing Technology to Drive Loyalty</h2>
<h3><div class="notice_block message-block"><p class="printonly"><strong>Notice</strong></p>Why does customer experience matter????   Because customers are in control.</div></h3>
<p>Melissa Boxer of Oracle demonstrated that customers&#8217; are in control. They have:</p>
<ul>
<li>More choice &#8211; how when and where they want to engage</li>
<li>Higher expectations &#8211; customers expect recognition at every touch-point</li>
<li>More influence &#8211; peers influence decisions more than traditional marketing</li>
</ul>
<p>&nbsp;</p>
<h2>3. Driving Competitive Advantage Through Science</h2>
<p>Stephen Jalkut of Chartis, formerly known as AIG, provided an interesting data point:</p>
<blockquote><p>Companies that have embraced Science have consistently outperformed the S&amp;P</p></blockquote>
<h3>Science adds value across the spectrum of Chartis&#8217; business:</h3>
<ol>
<li>Enabling &#8211; <strong>Traditional</strong>: loss models, data mining, visualization</li>
<li>Strategic &#8211; <strong>Sophisticated</strong>: price to value, customer lifetime value, client risk analysis, blending loss model techniques</li>
<li>True North &#8211; T<strong>ransformative</strong> research: making the world a safer place, game theory in commercial sales, real options in claims</li>
</ol>
<h3>Science Teams Mission</h3>
<ol>
<li>Tier 1 &#8211; Reporting &#8211; what happened</li>
<li>Tier 2 &#8211; Forecasting &#8211; What might happen</li>
<li>Tier 3 &#8211; Predictive modeling &#8211; why is this happening</li>
<li>Tier 4 &#8211; Optimization &#8211; what is the best outcome</li>
</ol>
<h2>4. Taking Social Media from Cool to Critical</h2>
<p>A session I looked forward to during the conference, Forrester Analyst Nate Elliott, challenged Marketers to connect their social media activities <span style="text-decoration: underline;">directly</span> to your overall marketing plan.  Why? If you don&#8217;t even the best social media marketing campaigns fail to provide value to the business. Worse, if a business relies too much on social channels at the expensive of other marketing channels, marketing&#8217;s overall success will suffer greatly.</p>
<p>Want an example?</p>
<ul>
<li>Best Buy is learning that being really good at social media has not meant really good things for the company. They are shuttering 50 stores</li>
<li>Pepsi &#8211; skipped super bowl in favor of social media campaign. They had a very successful social campaign, more people voted on social good efforts than voted in the presidential campaign. HOWEVER, Pepsi ultimately lost market position.</li>
</ul>
<p>Why do social media marketing campaigns fail?</p>
<h3>Two reasons social media marketing fails</h3>
<ol>
<li>We treat social media as an island. The engagement has little to do with the marketing strategy. They don&#8217;t turn followers into customers.</li>
<li>We ask social to carry the weight of the world. Other, traditional marketing channels suffer.</li>
</ol>
<p><strong><em>So what should a brand do?</em></strong></p>
<h3><div class="important_block message-block"><p class="printonly"><strong>Important!</strong></p>Treat social as a solution, not a problem!</div></h3>
<p>Customers and prospects to through four stages in the &#8216;customer lifecycle&#8217;</p>
<h3>How to Use Social Media in the Customer Lifecycle</h3>
<ol>
<li>Discover &#8211; Focus on <strong>reaching</strong> the right audience</li>
<li>Explore - Provide <strong>depth</strong> of information about products and services</li>
<li>Buy</li>
<li>Engage - <strong>Engage</strong> customers and prospects in their signaled interests</li>
</ol>
<p>&nbsp;</p>
<p>Choose the right social strategies to support each stage:</p>
<p><div id="attachment_946" class="wp-caption aligncenter" style="width: 515px"><a href="http://www.refford.com/wp-content/uploads/2012/04/2012-04-19-03.06.02-pm.png"><img class="size-full wp-image-946 " title="Reach - Depth - Engage" src="http://www.refford.com/wp-content/uploads/2012/04/2012-04-19-03.06.02-pm.png" alt="Reach - Depth - Engage" width="505" height="139" /></a><p class="wp-caption-text">Reach - Depth - Engage</p></div></p>
<p>&nbsp;</p>
<p>Focus on which channels offer which benefits to your marketing plan.</p>
<h3>Social should be used to support each layer of your brand ecosystem</h3>
<ul>
<li>Social media on your own site supplies depth
<ul>
<li>This aids exploration and pushes customers towards purchase</li>
</ul>
</li>
<li>Public social media profiles offer engagement (Facebook)
<ul>
<li>This engages existing customers and pushes them toward further discovery</li>
</ul>
</li>
<li>Word of mouth creates reach</li>
</ul>
<h2>5. Emerging Media Showcase For Interactive Marketers</h2>
<p>Forrester Analyst Elizabeth Shaw provided a suite of examples from some of the best agency uses of interactive marketing.</p>
<p>Why? Technology has invaded our lives</p>
<h3>Consumers…</h3>
<ul>
<li>Have shorter attention spans</li>
<li>Are on more platforms and devices than ever before</li>
<li>Are reading less</li>
<li>Have more products and services to choose from</li>
<li>expect MORE</li>
</ul>
<h3>Marketers are using new technologies to:</h3>
<ul>
<li>Drive engagement</li>
<li>Target new audiences</li>
<li>Align their brand and products with innovation</li>
<li>Evolve with their consumer</li>
<li>Grow brand awareness</li>
<li>Test and learn</li>
<li>Create more <em>immersive marketing experiences…</em></li>
</ul>
<p><strong><em>Here are my three favorite examples:</em></strong></p>
<h3>Razorfish 5D</h3>
<p>A 5D platform connects digital devices such as kiosks, large-screen displays, tablets and personal smart phones to better attract consumers into the store, drive product engagement and arm store associates with ore contextualized digital tools</p>
<p><object width="400" height="225"><param name="allowfullscreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="movie" value="http://vimeo.com/moogaloop.swf?clip_id=35533524&amp;server=vimeo.com&amp;show_title=0&amp;show_byline=0&amp;show_portrait=0&amp;color=00adef&amp;fullscreen=1&amp;autoplay=0&amp;loop=0" /><embed type="application/x-shockwave-flash" width="400" height="225" src="http://vimeo.com/moogaloop.swf?clip_id=35533524&amp;server=vimeo.com&amp;show_title=0&amp;show_byline=0&amp;show_portrait=0&amp;color=00adef&amp;fullscreen=1&amp;autoplay=0&amp;loop=0" allowfullscreen="true" allowscriptaccess="always"></embed></object></p>
<p><a href="http://vimeo.com/35533524">Razorfish Connected Retail Experience Platform (codename &#8220;5D&#8221;)</a> from <a href="http://vimeo.com/razorfishee">Razorfish &#8211; Emerging Experiences</a> on <a href="http://vimeo.com">Vimeo</a>.</p>
<p>&nbsp;</p>
<h3>Adaptive Advertising: Immersive Labs</h3>
<p>Software that can automatically determine: age, gender, attention time, and adapts content on digital sights automatically based on who is looking at the screen.</p>
<p><object width="400" height="225"><param name="allowfullscreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="movie" value="http://vimeo.com/moogaloop.swf?clip_id=28206798&amp;server=vimeo.com&amp;show_title=0&amp;show_byline=0&amp;show_portrait=0&amp;color=&amp;fullscreen=1&amp;autoplay=0&amp;loop=0" /><embed type="application/x-shockwave-flash" width="400" height="225" src="http://vimeo.com/moogaloop.swf?clip_id=28206798&amp;server=vimeo.com&amp;show_title=0&amp;show_byline=0&amp;show_portrait=0&amp;color=&amp;fullscreen=1&amp;autoplay=0&amp;loop=0" allowfullscreen="true" allowscriptaccess="always"></embed></object></p>
<p><a href="http://vimeo.com/28206798">Immersive Labs &#8211; Adaptive Advertising Demo</a> from <a href="http://vimeo.com/immersive">Immersive Labs</a> on <a href="http://vimeo.com">Vimeo</a>.</p>
<p>&nbsp;</p>
<h3>Augmented Reality: Olympus Camera</h3>
<p>Brand Objectives: Generate consumer buzz and logins to the Olympus Camera website</p>
<p><object width="400" height="300"><param name="allowfullscreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="movie" value="http://vimeo.com/moogaloop.swf?clip_id=13524535&amp;server=vimeo.com&amp;show_title=0&amp;show_byline=0&amp;show_portrait=0&amp;color=&amp;fullscreen=1&amp;autoplay=0&amp;loop=0" /><embed type="application/x-shockwave-flash" width="400" height="300" src="http://vimeo.com/moogaloop.swf?clip_id=13524535&amp;server=vimeo.com&amp;show_title=0&amp;show_byline=0&amp;show_portrait=0&amp;color=&amp;fullscreen=1&amp;autoplay=0&amp;loop=0" allowfullscreen="true" allowscriptaccess="always"></embed></object></p>
<p><a href="http://vimeo.com/13524535">A Demonstation of Olympus Pen Augmented Reality</a> from <a href="http://vimeo.com/user2527894">edward boches</a> on <a href="http://vimeo.com">Vimeo</a>.</p>
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<p>&nbsp;</p>
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		<title>5 Take-Aways From Day 1 @ #FCIF12</title>
		<link>http://www.refford.com/2012/04/5-take-aways-from-day-1-fcif12/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=5-take-aways-from-day-1-fcif12</link>
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		<pubDate>Thu, 19 Apr 2012 03:17:55 +0000</pubDate>
		<dc:creator>iamreff</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Forrester]]></category>

		<guid isPermaLink="false">http://www.refford.com/?p=929</guid>
		<description><![CDATA[5 things I learned at #FCIF12 (and the one thing that was missing)]]></description>
			<content:encoded><![CDATA[<p><div id="attachment_943" class="wp-caption alignright" style="width: 310px"><a href="http://www.refford.com/wp-content/uploads/2012/04/MLCI12_OverviewImage21.jpg"><img class="size-medium wp-image-943" title="Cool --&gt; Critical" src="http://www.refford.com/wp-content/uploads/2012/04/MLCI12_OverviewImage21-300x288.jpg" alt="Cool --&gt; Critical" width="300" height="288" /></a><p class="wp-caption-text">Cool --&gt; Critical</p></div></p>
<h1>5 Take-Aways From Day 1 @ #FCIF12</h1>
<h3><span style="color: #999999;"><em>and the one thing that was missing at </em></span><em style="color: #999999;">Forrester Customer Intelligence Forum</em></h3>
<h2>1. Cool to Critical</h2>
<p>I love the theme of the conference, from <span style="color: #0000ff;">COOL</span> to <span style="color: #ff0000;">CRITICAL</span>. That&#8217;s exactly what Marketing Technologists need to focus on. There&#8217;s too much focus on the new shiny bauble &#8212; what&#8217;s the next Instagram or Pinterest?!?  Sure, it&#8217;s important to understand what new technologies and sites are coming to the forefront, they show us what new dynamics are coming to market, but these technologies are worthless, or even worse a distraction, if they are not connected to the core business and marketing strategies.</p>
<h2>2. Brand Activation</h2>
<p>There are 4 pillars of brand equity</p>
<ol>
<li>Credibility</li>
<li>Leadership</li>
<li>Uniqueness</li>
<li>Relevance</li>
</ol>
<p>But the pillars are crumbling from an active consumer who has high standards and is empowered by social media. To guide your brand you need three things.</p>
<h3><span style="text-decoration: underline;">3 things to guide your brand</span></h3>
<h4>1. Brand North Star</h4>
<ul>
<li>Your brand North Star guides your internal and external vision of the brand</li>
<li>North star has to be honest, strategic, inspirational, concise</li>
</ul>
<h4>2. Brand Map</h4>
<p>Update your brand experience map:</p>
<ol>
<li> Actions &#8211; How will our brand interact with the world</li>
<li> Products &#8211; Align and augment offerings with actions</li>
<li> Messages &#8211; shape and share the brand message</li>
</ol>
<h4>3. Brand Compass</h4>
<ol>
<li>Trusted &#8211; earn trust by guiding the brand to be more transparent and accountable</li>
<li>Remarkable &#8211; disrupt the market in a way that inspires people to talk about the brand</li>
<li>Unmistakable &#8211; become known as the one and only at what you do</li>
<li>Essential &#8211; become more irreplaceable in the lives of your customer</li>
</ol>
<p>Cristina Bondolowski, Global brand manager for Coca-Cola, shared brand strategies on how it uses a message of hope and optimism to keep Coca-Cola at the top of the list of global brands. You want to see brand happiness? Check out this viral hit.</p>
<p><object width="853" height="480"><param name="movie" value="http://www.youtube.com/v/lqT_dPApj9U?version=3&amp;hl=en_US&amp;rel=0" /><param name="allowFullScreen" value="true" /><param name="allowscriptaccess" value="always" /><embed type="application/x-shockwave-flash" width="853" height="480" src="http://www.youtube.com/v/lqT_dPApj9U?version=3&amp;hl=en_US&amp;rel=0" allowfullscreen="true" allowscriptaccess="always"></embed></object></p>
<h2>3. Customer Intelligence Landscape</h2>
<p>Forrester Analyst Dave Frankland gave an update on the customer intelligence landscape and cajoled CI professionals to &#8220;do better&#8221;.   CI needs to deliver more than analytics, the future is in contextual relevance.  Dave covered three types of context.</p>
<h3>Three context areas for customer intelligence:</h3>
<ol>
<li>Behavioral context - engagement, transactions, propensity</li>
<li>Business context -business drivers, customer value differentiation, yield management</li>
<li>Emotional context &#8211; sentiment, preference, perceived value</li>
</ol>
<h2>4. Using Social and Mobile to Drive B2B Customer Retention</h2>
<p>Forrester Analyst Michael Greene shared insights into how B2B companies can use social and mobile to drive customer retention. I support the focus on customer retention because research shows social efforts don&#8217;t currently do a great job of gaining new clients, however, social/mobile can give your current customers a valuable touch point.</p>
<h3>Some notes from the session:</h3>
<ul>
<li>39% use social platforms on their mobile phones</li>
<li>Many B2B marketers aren&#8217;t equipped to market to addressable customers</li>
<li>Expectations of a 14.4% CAGR in interactive marketing spending over the next 5 years</li>
<li>One of the challenges to executing social and mobile is they are often  disconnected from the normal B2B process of driving leads to Sales, and that can be okay</li>
<li>Mobile&#8217;s value is <span style="text-decoration: underline;">consistent access</span>. Customers are not always at their desk waiting to take our call. And even if they are at their desk, some don&#8217;t want to take the call.</li>
<li>Social gives marketers the ability to act like sales and account management teams by creating conversations with and between customers</li>
</ul>
<h2>5. Marketing Technology Roadmap</h2>
<p>Forrester Analyst William Band discussed what a Marketing Technology roadmap is, why you need one and how it helps you.  There were a ton of great information in this session. I loved the topic, but also useful is how to create a roadmap &#8211; something I only had a loose understanding of.  Here&#8217;s how to create a roadmap:</p>
<h3>How to create a roadmap:</h3>
<ol>
<li>Current environment</li>
<li>Industry trends</li>
<li>Marketing goals and metrics</li>
<li>Future vision &#8211; target state</li>
<li>Capabilities gaps</li>
<li>Significant changes/major programs</li>
<li>Create road maps at various levels</li>
<li>Dependencies and interconnections</li>
<li>Implications of actions and consequences of inaction</li>
<li>Business and financial implications</li>
</ol>
<h2><div class="notice_block message-block"><p class="printonly"><strong>Notice</strong></p>But something was missing &#8211; Content Strategy</div></h2>
<p>A lot of Marketers I talk to are struggling with  content strategy.</p>
<h3>Content Strategy challenges:</h3>
<ul>
<li>How to optimize content for  different segments?</li>
<li>How to organize content assets?</li>
<li>How to change traditional processes (print, ad, display, PR) and adapt to digital channels (social, mobile, interactive)?</li>
<li>How to measure content effectiveness?</li>
</ul>
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