http://www.retailonlineintegration.com Copyright 2012 North American Publishing Company en-us http://blogs.law.harvard.edu/tech/rss Two weeks ago in my blog , I totally skewered CompUSA and its warranty company (found out it’s Assurant Solutions ) for not doing the right thing and honoring the extended warranty I purchased for a high-definition television. Within... ]]> Wed, 16 Mar 2011 17:19:06 EDT UPDATE: Right after this blog post published, I got a call from someone at CompUSA. I was told two things: That the CompUSA I was writing about went out of business and the NEW CompUSA would never treat customers with warranty issues... ]]> Tue, 01 Mar 2011 11:44:01 EST Dear Readers, Today I bring you the latest quarterly employment survey from Bernhart Associates . I find it very encouraging, and hope you will too. A rebound in hiring in the direct and cross-channel retail industries spells good news for all... ]]> Fri, 21 Jan 2011 16:25:30 EST As a marketer, you should be overly concerned about how your customers experience your brand, products and customer service. I evangelize how in the internet age it's very easy for a company to wind up getting skewered via social media. But... ]]> Tue, 11 Jan 2011 09:36:07 EST Special note: This will be my final online column for CatalogSuccess.com. Beginning with the July issue of our relaunched magazine, All About ROI , I'll be writing the new On the Web column in the print edition on a bimonthly basis,... ]]> Tue, 26 May 2009 00:44:44 EDT OK, I'm a merchant and a marketer. I believe that nothing good happens until somebody creates a quality product or service offer, then markets and sells it well. I confess, I have that bias. Having said that, I'm constantly astounded by the... ]]> Mon, 18 May 2009 00:44:41 EDT Having attended more than 15 catalog/multichannel conferences (ACCM) over the past two decades, I can easily report that this one will stand out for its low attendance and "doom-and-gloom" conversations. Yes, these aren't good... ]]> Mon, 11 May 2009 00:44:39 EDT Mon, 04 May 2009 00:44:37 EDT In last week’s blog, I discussed salary levels in the catalog/multichannel business as they relate to other industries. I got a pretty strong reaction from Wendy Weber, president of the direct marketing recruiting firm, Crandall Associates.... ]]> Tue, 19 Jun 2007 22:28:55 EDT Wed, 21 Mar 2007 22:06:01 EDT Mon, 26 Feb 2007 21:59:25 EST Question: I want to sell my company, but I’m too small potatoes for M&A intermediaries to take an interest. What should I do? The first thing to ask is whether you have a growth story within your company. That’s the most... ]]> Thu, 08 Feb 2007 21:52:48 EST