http://www.retailonlineintegration.com Copyright 2012 North American Publishing Company en-us http://blogs.law.harvard.edu/tech/rss http://feedproxy.google.com/~r/retailonlineintegration/blog/retail-rants-raves/~3/tfWu7zXSDow/how-jc-penney-alienated-important-customer-my-wife Much has been made about J.C. Penney's recent launch of its "Fair and Square" pricing policy (not to mention the controversy surrounding the retailer's decision to name Ellen DeGeneres as its new spokeswoman) . In short, the... ]]> Mon, 12 Mar 2012 08:16:29 EDT http://www.retailonlineintegration.com/blog/how-jc-penney-alienated-important-customer-my-wife http://feedproxy.google.com/~r/retailonlineintegration/blog/retail-rants-raves/~3/zegI99B2Zzg/what-i-learned-nrf-2012 The National Retail Federation's Annual Convention & Expo (aka Retail's BIG Show) in New York City wrapped up this past Wednesday. Here are some random conclusions I've drawn after roaming the cavernous Jacob Javits Convention... ]]> Fri, 20 Jan 2012 08:03:38 EST http://www.retailonlineintegration.com/blog/what-i-learned-nrf-2012 http://feedproxy.google.com/~r/retailonlineintegration/blog/retail-rants-raves/~3/C6xhqGVeEiU/digital-shift-plain-sight-shoporg-conference It's no surprise that the majority of cross-channel retailers are focusing their attention online when analyzing the future growth of their companies. Consumers spent $165.4 billion online last year, an increase of 14.8 percent compared to... ]]> Tue, 20 Sep 2011 16:09:28 EDT http://www.retailonlineintegration.com/blog/digital-shift-plain-sight-shoporg-conference http://feedproxy.google.com/~r/retailonlineintegration/blog/retail-rants-raves/~3/2y7Xfp7v-As/a-bright-spot-amid-darkness I’ve just returned from the eTail conference in Boston, and I got to say, the mood was pretty upbeat considering the economic news swirling around the event. A plummeting stock market, stagnant unemployment numbers, downgraded credit... ]]> Thu, 11 Aug 2011 10:01:57 EDT http://www.retailonlineintegration.com/blog/a-bright-spot-amid-darkness http://feedproxy.google.com/~r/retailonlineintegration/blog/retail-rants-raves/~3/nu9teSbwTt4/irce-recap It's been a week since the close of the Internet Retailer Conference & Exhibition (IRCE) in San Diego and I'm just now getting the opportunity to put together my thoughts of the show. My first impression was that the event keeps... ]]> Fri, 24 Jun 2011 12:09:35 EDT http://www.retailonlineintegration.com/blog/irce-recap http://feedproxy.google.com/~r/retailonlineintegration/blog/retail-rants-raves/~3/PoGA0D9BJHY/mobile-marketing-rescue I often hear the latest and greatest technologies available in the retail space and think to myself, “Would I ever use it?” Case in point, am I really going to turn a 5-minute trip to CVS to buy necessities (e.g., toilet paper,... ]]> Tue, 24 May 2011 16:41:27 EDT http://www.retailonlineintegration.com/blog/mobile-marketing-rescue http://feedproxy.google.com/~r/retailonlineintegration/blog/retail-rants-raves/~3/4vNRzUzHaX8/mobile-all-talk-catalog-conference As I sat at Logan International Airport in Boston waiting for my flight home to Philadelphia, I decided to put together a quick recap of my impressions of the recently concluded NEMOA directXchange Spring 2011 Conference . Now I've been to... ]]> Mon, 07 Mar 2011 16:32:20 EST http://www.retailonlineintegration.com/blog/mobile-all-talk-catalog-conference http://feedproxy.google.com/~r/retailonlineintegration/blog/retail-rants-raves/~3/HP07DQb0rjg/another-stop-retail-conference-circuit-joe-keenan Greetings from sunny San Diego, where I'm covering the Online Marketing Summit (OMS) for sister publication eM+C . I know, San Diego in February, tough gig. Along with my primary role as senior editor for Retail Online Integration, I hold... ]]> Thu, 10 Feb 2011 10:21:45 EST http://www.retailonlineintegration.com/blog/another-stop-retail-conference-circuit-joe-keenan http://feedproxy.google.com/~r/retailonlineintegration/blog/retail-rants-raves/~3/hsmurzCXync/new-york-company-risks-customers-with-return-mishap-joe-keenan As is my custom here in this space, I like to bring to light retail experiences that either are worthy of praise or derision. Unfortunately for cross-channel women's apparel retailer New York & Co., this post falls into the latter... ]]> Wed, 19 Jan 2011 10:51:04 EST http://www.retailonlineintegration.com/blog/new-york-company-risks-customers-with-return-mishap-joe-keenan http://feedproxy.google.com/~r/retailonlineintegration/blog/retail-rants-raves/~3/AC1KH5Wtuls/happy-thanksgiving-now-get-work As I was on the couch watching football Sunday afternoon (I know, tough day), I couldn't help but notice the number of retailers advertising that their stores would be open this coming Thursday, Thanksgiving Day. Yep, Thursday, not Black... ]]> Tue, 23 Nov 2010 16:57:12 EST http://www.retailonlineintegration.com/blog/happy-thanksgiving-now-get-work